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NAPA Auto Parts - Genuine Parts Company
2450 Military Rd, Niagara Falls, NY 14304, United States
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NAPA Auto Parts - Genuine Parts Company

Comments
Ni
Review №1

Never had any issues with parts they supply. Also very friendly staff!! I bought top of the line advance auto “wearever” gold cermanic brakes and they sucked so bad I pulled they off under 2k miles. Went to Napa and got semi metallic brakes and what a difference!!! Napa’s brakes were half the price but 100 %better. Will always go to Napa for my parts need !! Also they have almost everything in stock or next day !! Thank you!!!

Ri
Review №2

I needed to return an order I placed online. When I called customer service, they recommended I bring it this store. When I got to the store, the clerk told me they dont accept ship-to-home orders and I would need to call customer service. I told the clerk that customer service recommended I come here and that I have a receipt/order confirmation. I was told there was no way they can process online order returns in there system. I called customer service again and asked them where is the closest store that I can return my order to. They again, told me this store should accept returns. So I dont know why the store was refusing to process my return even though customer service told me twice this store should accept online returns.

Ca
Review №3

The people working here always help you and give you the best deal that that can. They are generally knowledgeable about what they are selling you.

al
Review №4

This Napa has to be probably the worst parts store in 50miles.. I ordered parts from prolink at my shop today with a customer waiting in my shop for me to call the store an hour later and for them to tell me that their driver was late to work (which this wasn’t the first time this has happened) and it wouldn’t be another 30mins until they got to me... then later today I come in instead of ordering and the parts that prolink said they have “in stock” werent in stock! Complete bs they didn’t even have the part that was lesser or greater quality.... completely unsatisfied I’ll be ordering parts from somewhere else for now on.

Ge
Review №5

Excellent experience! They knew exactly what I needed and had it in stock

Ua
Review №6

Great service and wide variety of which to choose from.

Jo
Review №7

Went in there today to get u-joints for my UTV. I knew they werent going to have a listing for it. I asked the guy if he would be able to measure the u-joint I brought in and cross reference it to something. He pulled the old fashion book out took a measurement and BAM!!! He pulled one of the shelf and matched it perfectly! I think it took him 5 minutes. Now thats great customer service!

Sh
Review №8

Very helpful. Knowledgeable people.

De
Review №9

IF YOU GET PAUL HES REAL GOOD.

Ra
Review №10

Good products and good customer zdService

Ge
Review №11

Staff are very knowledgeable. Just got my truck battery replaced and only took about 5 minutes.

We
Review №12

Awesome experience. I saved $7, and the service was super chill....nice purchasing atmosphere, no pushy upsells.Ill definatly be back

Ja
Review №13

Me and my family have been going to Napa Auto Parts stores for years for our car needs. We also purchase new wiper blades every year and they always install them.First time going to this Napa store. Walked in and asked for new blades and install. Got a quick.....yeah we dont do that.Guess what.....yeah we will be taking our business elsewhere.

gu
Review №14

Yes they even had a snow blower belt that I needed, and the counter person had it rung up and handed to me in less than ten minutes. Saved me half a day of work by going to that specific NAPA store. Thanks guys.

Ro
Review №15

Horrible service and poor management, went to the store location this evening the staff locked the door 10 minutes to 6:00. The posted hours was 6:00 p.m., staff looked at me at the door and smiled. I will never do business with this store again.

Ja
Review №16

For sure better parts! And there professionals behind the counter they treat you well and they know what theyre doing.

Ta
Review №17

I got what I needed but the associates behind the counter were of no help. They need to be retrained.

Ca
Review №18

Great place, when our car has an issue, they personally helped us fix it. They also had a very wide selection of parts! I can confidently recommend this place for all your car needs!

So
Review №19

Great place to get quality car parts, staff is always helpful and knowledgeable.

Ca
Review №20

Awesome customer service

IG
Review №21

Nonono do not go there scammers they dont give you new stuff.

Ti
Review №22

Rude employees and didnt even have the bulbs I needed

Kr
Review №23

Clerks were very helpful and knowledgeable. Great deals and parts purchased ended up costing less than I anticipated.

Jo
Review №24

Always have the parts I need and the personal are always friendly

bo
Review №25

Always good

Da
Review №26

The right parts the first time, worth the little bit extra you pay

de
Review №27

Nice place and pocket friendly prices.

Na
Review №28

Ordered online and they didnt have the order ready when arrived but were super helpful with quick knowledgeable service.

Jo
Review №29

Top notch treatment every time I walk in to this store. I am a dedicated NAPA customer

Do
Review №30

Very helpful with making me a special paint to touch up my vehicle!

Th
Review №31

All the quality Parts you need to keep your vehicles running smoothly. Very professional staff and helpful

Ja
Review №32

Always have my car parts and prices are reasonable

Ti
Review №33

THE BEST PARTS STORE NAPA HAS EVER OWNED!!!! THE MOST KNOWLEDGEABLE STAFF, BY FAR.

Li
Review №34

If they had part available it would be better.

TB
Review №35

Friendly service. Very helpful.

He
Review №36

Best parts in the world.but dont like the fact of people i dont know knowing my business.very uncomfortable.!

Sa
Review №37

Very helpful and the prices are good.

Ju
Review №38

Great place to get auto parts, people in there know what they are doing

Ro
Review №39

Super helpful competitive prices.

RE
Review №40

Okay place. Somewhat knowledgeable...

Ro
Review №41

They always have everything I need.

Wa
Review №42

They had what i needed and got me out quick

ro
Review №43

Great parts and knowledgeable people

Ma
Review №44

Thank you, got in and out fast.

Da
Review №45

Great service and staff seems very knowledgeable

Jo
Review №46

Knowledgeable staff excellent service

Da
Review №47

Great quality parts

Bu
Review №48

Ok service but nothing you need their

Ju
Review №49

Manger and staff extremely rude

To
Review №50

Manager and staff are extremely rude. I tried to return 2 core items which I purchased online and they told me they cannot take returns at this location. They could not provide any solution.

Ro
Review №51

Very good friendly and fast

Da
Review №52

Great customer service

An
Review №53

Fast service

Ja
Review №54

Friendly staff.

jd
Review №55

Great

Mu
Review №56

Good friendly people

Mr
Review №57

Good service

jo
Review №58

They did just what they said

De
Review №59

Fantastic battery sale

G
Review №60

Quality auto parts.

Jo
Review №61

Very helpful

Aa
Review №62

Helpful and friendly

Mi
Review №63

Knowledgeable staff

Ro
Review №64

Helpful

Lo
Review №65

Used them for years

ma
Review №66

Friendly

Jo
Review №67

Excellent place of auto parts with good attention

Information
5 Photos
67 Comments
4.3 Rating
  • Address:2450 Military Rd, Niagara Falls, NY 14304, United States
  • Site:https://napaonline.com/stores/ny/niagara-falls/2450-military-rd?cid=pl_yext_gpc_GenuinePartsCompany_25099
  • Phone:+1 716-297-9000
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–3PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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