This is quite a large Apple Store. This Chelsea store is a two storied building, with the pickup options on the 2nd floor. But make sure to wear a mask while entering this store since mask is compulsory here.

When i don’t go to the super busy Apple Store in SoHo, i find that the slightly less busy Apple Store in the meat packing district is a great alternative. the store is pretty big and spacious, well-maintained, and up to those crazy high Apple standards of design. this is a multi-level store—there’s merchandise on all three floors with the Genius Bar on the top floor. most of your needs will be met by the first two floors which stock your iphones, Apple Watches, desktops, laptops and more. I really like how the set-up doesn’t feel crowded or crammed with merch.if you’re an over-the-eat BEATS Studio fan, they have all the latest color ways for them as well as the standard ones. the selection can’t be beat!there’s a ton of staff to guide and help you as well as to close your purchase via credit card or Apple Pay. this Apple Store is still controlling customers numbers inside so there might be a line sometimes. however i typically come during off hours so that hasn’t been an issue.this location is like a block away from Chelsea Market so its easy to kill time at the Apple Store before or after hitting Chelsea Market. when i am in this area, running errands—this location is a convenient stop when shopping etc. i haven’t tried but i am sure you can charge your iPhone on the floor display laptops and desktops.

THE STORE ASSOCIATE, IN THERE WERE VERY HELPFUL, VERY NICE AND POLITE, HELP MY BROTHER WITH HIS ORDER AND WE WENT ABOUT OUR BUSINESS... IT WAS ALOT OF PEOPLE IN THERE BUT NO WAIT TIME, YOU DO HAVE TO WEAR A MASK INSIDE THOUGH

Very good and big Apple store, 3 floors for everything you need,but preferably to have an appointment for maintenance..Nice helpful and friendly staff …Bathrooms …Good Wi-Fi as usual …

They have a lot of people in the entrance area to try selling products to you but not enough people in the store, especially at the pick up area. Everyone seems to wear mask which is a nice thing to see.

I just went to pick the new iPhone 13 pro max. Very great service and it’s not crowded.

I love going there they was fast.

The representatives who helped me yesterday were wonderful. Especially Rasmus, he was an excellent representative and did absolutely everything he could (including waiting on hold for almost 45 minutes to speak with the cell service provider to verify identity) when I was having trouble with a system glitch. The other folks who talked me were also very helpful. Truly the definition of great customer service!

Well organised Apple store in a perfect location.

Went in Black Friday 2020 and the line was very long, I was ready to wait one hour but I was surprised to be help within 15 minutes.Very efficient very cool store, staff are great and ready to help. I saw some rude customers giving them a hard time and I mean at this point every one should know that you need an appointment to be help at any apple store. This location also has meter parking right next to it.

Hi. The store is nice l really like it l enjoy my self and I love the product

Good availability of products and accessories, willing to price match local stores up to 10% off MSRP

The store is really huge and theyre very organized. They have 3 flrs and they attend to customers according to their need of service. The staff are very helpful at least thats my experience cant speak for others. I love the location it near Chelsea Market its awesome.

Worst Genius Bar experience ever ! The staff are rude and the person helping me was flirting with a women sitting beside me and did not provide any help. I asked if the diagnostics could tell him the reason why my AirPods case was not charging and he just said it happens and you need to get a replacement which was completely fine and I paid for that. Asked him to see if he clean the phone speakers and he said it costs $10 per phone as its 2021 now. That’s not true Apple doesn’t charge people for that. Worst customer service ever . Tried to lodge a customer service and they said sure we will contact the store. Wow Apple learn to treat your loyal customers better than this !

Wish there are zero stars I can choose. I am an apple big fan. but when I did trade-in today, they told me a different price, compared I did trade-in before yesterday. I concern about what is Apples standard to evaluate their product? Is it Apple value? Is it what I like Apple? Why do you hire someone who does not have professional skills? Please be make sure to use the same standard for evaluation trade-in !!!! I will keep complaining about this issue. This is not about money. This is about what the Apple standard for your customer.

Always a good experience. Genius diagnostic appointments are currently limited to 1 issue per appointment (approximately a 20 minute session) due to current Covid 19 Delta variant precautions so plan accordingly. It should be easy to book appointments close together or back to back if you have multiple issues.

If you want good service, do not come to this store bad service and poorly trained employees

Awesome!!!! The service was good got everything we were looking for. 😊

We needed to erase everything on our iPad. So we decided to go. Just note that you have to schedule an appointment before you go I recommend you call. The service was excellent they were able to do what we wanted done, very Knowledgeable and fast. Totally recommend.

It looked busy. I was there with someone and we got help pretty quick. The question in which we came was answered but not resolved. It was not their fault.

Staff is mean. They are not patient and not caring about giving a good service even when you are trying to purchase something. Not a good store if you are looking for guidance and answering your questions.

Fantastic apple store. The third floor is completely dedicated to the Genius Bar, and the first two floors are full of demos that have plenty of devices so you never have to wait. I do hope they follow in the footsteps do SF and 5th Avenue stores and integrate more greenery, but for the current version of apple stores in Nov 2019 this is as solid as they come. All the staff is friendly, and love the building their in and the integration of their classic glass helix staircase. Solid apple store!

Im really disappointed about the service I received today. I was here for a pick up order and had some question regarding an offer. The pickup guy told me to ask a guy in the front and left. Then I found the apple genius Denise. He was very impatient with my questions, which makes me feel like I am wasting his time that could have been used with other customers. He did not know the answer to my question, made only a little effort to answer it by skimming on the apple website for one or two minutes and quickly concluded that he do not know the answer without actually carefully reading the terms. After these, he reached the conclusion that I have to call apple myself and one-sided finished the conversation. Definitely will not come to this store again.

You have to buy online something’s and select to pick up in the store, they have a fast service and the store it’s big it’s located on the corner

I bought a new MacBook and came here for assistance transferring data and trading in the old computer. After 4 visits, it is clear that this is a poorly run store. The staff have made multiple errors, haven’t been able to give accurate or clear answers, and no one seems to have any authority to try to remedy this comedy of errors. Whatever issue arises, I have been told that the person with the expertise necessary to resolve the issue isn’t in the store at that time and to reschedule for another day. Terrible customer experience that goes against everything that Apple supposedly stands for.

Guys, let’s be honest. The COVID-19 pandemic has made most customers ruder, meaner, and less patient. And still, you have incredibly sweet and sincere agents at the Apple W 14th street store going above and beyond to help customers.The W 14th St Apple store is well-organized and beautifully lit in the day with its large windows. While waiting for and being serviced, it’s always fun to peer out of them.My husband and I were there accessorizing our new iPhones after replacing our ancient ones from the Mesozoic era. We were assisted by the most wonderful associate, Melody R., who was just the nicest person ever! She was expedient yet patient, not rushing us to make a decision, and an expert with applying screen protectors sans air bubbles! Her coworker Gina was also incredibly helpful and sweet!Overall, it was just a stress-free time for us, which is greatly appreciated! Thank you guys so much for your help!

This Apple store is located at one of the most central touristic destinations, the heart of urban gentrification and rehabilitation, and the locus of creativity-driven industries. Given the fact that its visited by a large number of tourists and passerbys, this store is surprisingly well-organized and kept superbly clean. The acme of your experience at this store would likely to come from the service they boast here--its efficient, intimate, informative, and possibly everything you expect it to be.

Very helpful stuff. Best way to single-handedly take down Apple store; Bring puppies

Very self serve style. Walked in and almost all of the reps just turned a blind eye. Wasnt busy. Every time I tried walking up to one of them they just started walking away.Apple stands for great user experience with their products. Its time they start standing for customer experience with their stores.

We didn’t need anything here today but we happened to walk by this location and had to stop in to see it. There’s a really cool glass staircase we had to walk up just for the fun of it. Brace yourself when you get to the 3rd floor was quite HOT so we left right away.

Great service and very organized, even on the new iPhone launch weekend. The store is also not overly crowded.

Boy I was so happy during the OBAMAS Presidency, Apple had FREE device Repair and Software installation - those days are gone my Friend - I thought theyd never end, we use to laugh and dance the night away, we fought and never lose, those were the days!!! I am looking forward to purchasing some Tech Support, very very soon. And the beat goes on - YEAH for APPLE!!!

Unfortunately they said I could only get my laptop looked at if I had a booking, which is reasonable. However they offered to book me the next available, which was in an hours time.So I waited an hour, after which time they told me theyd made a mistake and booked tomorrow instead. They still wouldnt see me, and told me to wait around for another hour and they might find a gap - Id wasted enough time so just left. Fairly irritating experience

This little glass house is always bustling! The staff are dying to help (so to say). I came here to return an iPad Air and get a Pro because of that dogged 60hz refresh rate. Seriously who even sees in 60hz anymore? Also AppleCare costs a little bit more for the Pro but it’s worth it, in this day and age

Beautiful store always with a lot of people . Is a safe environment

Terrible customer service at this location. Lazy employees and dirty display. They don’t respect nor want to help customers. I asked someone if they could check if a product was in stock. He said he was busy while all he was doing was chilling with an ipad on his hands for like 15 mins after I asked. Most customers looked upset and employees could care less. Very few are willing to help. Worst location in the city. Go to soho,WTC, or any other location because this one is beyond unprofessional.

The best customer service ever. My issue with exchange of MacBook case was solved quickly and nicely (I got wrong size ). Love people who work there - professional, nice, positive and polite. Definitely come back for my next purchases. Thank you, guys!

I dont like service in that store. Apple genius coudnt offer resanable solution for not properly working ipad pro 11 ( under apple care). Problem wasnt solved at all. On top of it ipad past all tests. But they offer me to buy more icloud storage .

Great store, awesome service and of course as clean and minimalistic as you can expect from Apple.

Great location and place for this apple store. Everything is like clockwork here, so dont expect to wait long!

One of the better looking Apple Stores in NYC! I want to come back just for the spiral glass stairs!!!

I bought it 2 times here. I was here for the first time with appointment, the second time without appointment. everything is fast. good team. Thank you!

Security staff and Apple store employees was very helpful and friendly

Would rate 0 stars if i could. an extreme hazard i fell down the stairs

The staff was very helpful and knowledgeable. Two thumbs up

Great fast and seamless service. I would definitely be going to this Apple store more often.

All very helpful in this location.

Love APPLE WORD❤️

It was fine and good service.. but i hate iphone

Clean and fast!I had a pick up. I was done in 15 minutes!

So yesterday I upgraded my cellphone from iPhone 6 Plus to iPhone 12 Pro Max. I’m not happy with it. The videos on YouTube, content in facebook and other apps look blurred. It feels more like an Android phone than an Apple. Now I found out that the display they used on this new iphones is OLED. On iphones 6 they used LCD display. I think it might be that. But don’t know!The pictures taken on this new iPhone might look good, but the overall quality of the content in other apps don’t look neat. I see the difference and feel that my iphone 6 Plus provided a neater quality of the view on apps, of videos, statuses, video calls, profile pictures in chats, etc!Plus that it is a really heavy phone and not to mention the cost! Not at all very impressed with this phone but the total opposite, I’m kind of disappointed. The cameras might save it from me return it.

This is a rare find, the customer service is the BEST PART OF THE EXPERIENCE!!!

I had booked an appointment to get my laptop screen fixed. I reached 5 minutes late but they immediately signed me in and directed me to go to the 3rd floor. An apple personnel on the 3rdfloor seated .e and I barely waited for 10 minutes and a technician came to handle my case. My laptop was was looked into and sent in for repair immediately. Was in and out of the store in less than 30 minutes.

Doesn’t take trade ins. What kind of Apple store doesn’t support Apple’s trade in program?

Employees here range from kind but helpless to incapable and condescending. Managers tend to fall into the later category, which clearly sets the tone for the staff here. If youre coming here to hand over your hard-earned money without complications, youll be fine, but if you have anything more complicated than a simple purchase transaction, good luck with that. Recommend coming in on a weekday--daytime primary staff is significantly more capable than on the weekend.

Cool looking store! Completely overpriced repairs for slightly damaged devices... cost of thousands for a simple fix that requires opening up the computer to do some light soldering work. Completely unreasonable devices designed and built to fail. Support #RightToRepair

Excellent service. Friendly and professional. The gold standard of technology retail.

So you come at 8.59pm just to pickup an order and the security guy doesnt let you come in unless the manager approves it-the store is supposed to close at 9pm.The manager comes to the door at 9.02pm, another girl came in the meantime to pickup an order too- and he doesnt let us go in.At 9.06pm another girl comes and this time the manager let her go, such as the other girl after imploring her. I didnt have the chance to go in, while I was the first one to arrive and the only one to come before 9pm.Definitely not the kind of customer service you expect when you shop with Apple. The spirit given by Steve Jobs is far away from what Apple became.A few pictures of the manager

I love their services, they workers are so professional 👍

Architecturally, the store looks and feels like a jewel box. The all glass staircase being the centerpiece of the design and the jewel itself, it plays nicely with the carefully renovated facade of this historic warehouse building in the meatpacking district of New York.

Terrible Service - Nothing is repaired at the store anymore you have to send it out. No one ever answers the phone at the store - the phone sends you to apple support who knows nothing and does not want to help you - so communicating about any work that is being done requires that physically go to the store. Apple stores are happy to sell you a product but after that they are not interested in helping customers and standing behind their product - perhaps that is because whatever you own with apple becomes obsolete the moment you buy it so they cant be bothered.

Seemingly the nicest and most knowledgeable Apple employees anywhere in the city.

Terrible customer experience

It was excellent service and fast response.

No knowledge on the credit application and financing process. But in the end happy

Inefficiently run. Took two weeks to replace a video card in a brand new machine.

Good service and clean place

Spend your time apple picking celebrities in this Meatpacking district establishment.

Great service. Quick and efficient.

Nothing special...just like any other Apple stores in the malls but bigger

If you ever think to buy these headphones think 100 times. I am repairing them already. I am constantly given a new earpiece. every time after 2 weeks the left earphone starts to creak and crackle. this company died with its creator.

Great customer service but who was the idiot that thought to make glass spiral stairs. 1 star loss for the stair torture. For any visitors there is an elevator to the left of the 14 st entrance.

Always quick and easy in this store, if you know what you need ...today was different, I knew what I needed and the sales person start by I’m not sure we have this ... ( I don’t really care about his advice, he must know the stock) then he didn’t found the smart case, then he finally founded the item, in a stockroom,I asked for a long cord and was also a big drama, he showed meMany kinds of cords except the one I was looking for ..: I graped it from shelves and ask him if I can pay all togheter... so... game over... it still a good place to go when you know what do u need ...Staff much ne coached and positive .

Nice building. I liked the glass stairs. You can go on and check yourself too.

Everything was so well organized! There were 4 or 5 employees outside to check you in, another person to grab your temp check and tons of employees to shepherd you around and help. I had a Genius Bar appointment and the whole thing took maybe 5 mins, no wait at any point of the process.

Temperature check, courtesy, and efficiency. This location was amazing. Theres a parking lot of west 16th if youre driving there. I paid $12 for 30 minutes after looking for street parking for an hour.

This Retail Store offers affordable and quality items to everyone. I always come here to buy some clothes for my daughter and I can really save a lot of money.

Wow wonderful place

14 street Apple store is clean environment,but to many people coming in the without mask in the store on the 3rd floor

Apple the people are great and the man that helped me was fantastic, i love apple thank you so much. You got my vote

The store actually opens at 10am on Mondays, not 9am. Google has it wrong.

Great service in everything and well organized with this pandemic restriction so...I’m a Apple fan and work around my Apple ecosystem.

Store is very clean and presentable like any Apple store. Was very frustrated because I tried making a purchase using a Visa gift card I received and they cant just scan the card like any other store, they had to call up Visa enter all the numbers and wait for the balance. The whole ordeal took an extra 15 min. Word of advice.. only pay with an Apple gift card. Dont attempt any others unless you have time to spare.

Got a very knowledgeable and patient person at the genius bar

Professional staff. Nice attitude .

The worst apple service ever! soho is much better, mean and unprofessional!

Had a great experience this day. Not only did I get my new phone (after stressfully running around), but I also had a good conversation with the rep, plus he was cute too lol

W e bought in your store 3 computers

So well organized to handle pick up of online ordersV helpful staff

Helpful service.

Remarkably beautiful property in Manhattan

Good service. Big store.

Awesome. Friendly service, faster than other apple store . I bought a pro maz😉😉😉

Henley and Brian went above and beyond to help my daughter get her iPad fixed in time for the start of school. Very much appreciated!

Very bad service: my pick up order still processing, so I came to the store earlier to check must something wrong. The store no any information with my order. They didn’t care, just let me stood call Apple by myself one hour.Then Apple updated my order means must wrong in the process. Apple never apologized to me, Manager Stacey said not welcome me, will cancel my order. Let staffs called police let me out said I wasted their time. But help customer is their job.

Staff was very helpful. Excellent customer service.

Showed up out of the blue wanting to get an iPhone 11 pro max (most had appointments) and I was inside in less than a minute. I waited about three minute to get the phone and was out the door in all of maybe 8 min. They are running a very smooth operation over there during this Covid 19 pandemic.

If you go there knowing what you want, youll be in & out in under 10 minutes. If you go there not knowing what you want, expect to be taken for a ride.

Employees have an attitude problem.

No reservations requiredStaff was extremely professional and friendlyThey check temperature and make sure that everyone is following cdc guidelines.The wait there is not long at allNice to see how everyone smiles at you in this challenging time