The Microsoft Experience Center was a very cool space with display units of all of the modern Microsoft products and accessories. The design of the store is phenomenal and very modern and clean. The third floor is set up like a gaming room with a dark gaming ambiance and atmosphere.I was able to get the new Xbox without any issues and the associates I worked with were very helpful and personable. I was in a rush but I would love to come visit again and really explore the display areas and merchandise.Its definitely worth checking out even if you werent planning to buy anything!

Got an Xbox quick and easy, thanks to the staff, especially Alejandro!Thank you for making the process seamless!Now I hope everything settles down, so we can finally have gaming events again!

I’m happy I got my new laptop. The guy who helped me choose my machine was so helpful and knowledgeable. He was honest and I got what I actually needed

Amazing staff!!! Super helpful with everything. They went above and beyond to ensure my customer satisfaction. Alejandro and Hector were especially amazing!! Will definitely shop here again. Microsoft really hired amazing staff here!

This place is a great store to visit while in NYC! 🗽 The Microsoft Experience Center is a cool 😎 place to walk around and explore all the recent Microsoft hardware innovation (latest laptops 💻, PC 🖥️, tables 📱, etc.). They can also help you debug issues in your existing Microsoft devices. They second floor has an amazing collection of gamer PCs and even a Virtual Reality (VR) experience you can try. Staff is nice and welcoming! I wish I came here more often!

I was having an issue that I could not get timely help through the online customer service channel, extremely frustrated I decided to go into the experience center and had it taken care of on the spot. Alejandro was amazing! He wanted to ensure that I had the best customer service experience possible! There is so much that still can be said for in-person high quality customer service!

They did not have a charger for their proprietary tablet. Then I was instructed to go to the nearest best buy. After driving from long island to Manhattan for this and not getting the single item I needed that was devastating

Have a dead Surface Dial bought from Amazon (sold by Amazon) and there is no in store help. I have tried online support, in store staff tried it too, but stuck in loop on Microsoft support website (thats a failure too). Kaene was still very helpful, kudos to her. Was suggested to call a phone number :/ Just sad that experience at Microsoft Experience Center for their own device was disappointing.

Their support staff were phenomenal. I received excellent support from Jefferson an microsoft support staff. The place stocks up well on accessories. When I was there, there were some training sessions going on. I think these are free for kids to pick up IT skills. Also the gaming section looked interesting.All in all well done Microsoft. You got a loyal customer now thanks to the outstanding customer service I received.

Microsoft has done a wonderful job setting up this flagship store on Fifth Avenue. This 3-story building features everything that Microsoft makes and also offers great in-person support for those that may need a little extra help with their Microsoft devices. For those that are undecided about whether or not to purchase a Microsoft device, there are plenty of demo models to play with to help with your decision-making process. The employees are all extremely helpful and there is rarely a crowd at the store.

Alejandro was very knowledgeable and experienced. He was able to compare our x box to all the Xbox’s available and we ended up buying one. I didn’t want to carry it around during the day so they held it till the end of the day. Overall, very good service and experience. We are happy that they had in stock an Xbox series x that is sold out everywhere.

Really nice store. Staff super helpful and accommodating.

First time checking this store out. Wanted to by a 15” Surface Laptop. Staff was very nice. They didn’t have any in stock, walked me through the in store order process and told me I’d get it delivered within 2-3 days. Didn’t realize till later in the confirmation email that the delivery date was FIFTY-TWO days away. Yikes! Ultimately fruitless trip. Super nice staff but frustrating experience trying to buy something and didn’t give accurate information.

Jassiem and Alejandro were helpful, knowledgeable, and fun! Great attitudes, and they solved my issue completely.

Great customer service! Informative employees while still making my experience a welcoming one.

Not bad. Went in for a service call without appt, wait was a it lengthy but service was great.

The technicians dont check the version of Windows on the defective Surface Book I took in and they replaced it with the Home version hence the device becomes limited in a corporate environment. Overall, MS phone support could do a better job working hand in hand with the centers techs.

I recently interviewed at the Microsoft experience center I just wanted to share my feedback on the interview process which I felt was extremely unprofessional .When I arrived to the store around 1:20 pm I spoke with security which they had no idea about a hiring event.After I put my information due to Covid safety security had to verify .I had to wait almost half an hour to get inside the manager came down finally . The applicants and myself were then escorted to a certain floor, we sat down and did some introductions, afterwards the interviews started in separate offices where we interviewed with 3 different managers in less than half an hour, what I found uncomfortable was Gabe Cordona he interrupted several times knocking on the door, I believe to say we need to rotate after several minutes during the interviews I felt like it was so unprofessional and it just made me loose interest in the job, I thought Microsoft was going to be professional I interviewed in various companies Like Google, Apple, Samsung etc and the experiences were awesome .

Really nice and fun store to be in. Each floor has different themes and it’s really really fun to be in. I recommend to everyone. The only thing I didn’t like was that the employees upstairs assumed I wasn’t 18+ to play the VR fallout game. Had to give my ID to prove my age but overall things were fine. Employees could be rude at times though. But overall alright experience.

Brian was super helpful helping me with my purchase. My husband is very happy with his new toy!

It was busy when I came in, but service was quick and friendly. Also came out with a discounted Go with type cover. They also have non Microsoft hardware. So plenty of choices.

Very very interesting place to enjoy the MS products.. Go in the morning to have your time...

Great store! Cool tech, great helpful sakes staff

Had a blast there.There is also special program ongoing each two hours which goes behind the scenes of their offices :)

Great experience! Dont forget to visit the 3rd floor (gaming level). The predator was amazing 😜

Awesome. This is exclusively for the fans of Microsoft products, from tablets, notebooks, students computers, small businesses, education, big screens, Microsoft phones, Microsoft headphones, slick designed mouses, amazing keyboards, Xbox joysticks/controllers and more. Welcoming atmosphere and kind service from the workers.My description is not really justifying this place. How about you stop by when youre in times square...

I absolutely love this place! They have classes for the kids and often give away free products. They truly want you to be their loyal customers and they work to establish that connection from early on. I will definitely be going back! They are awesome!

The staff at this location are extremely nice and helpful and provided full service and care. They allow walk-ins but depending on how busy the store is, they suggest making an appointment.

Visited to fix daughters laptop issues. Staff was helpful and informative, and did their best to help us. They even shared anime haikyu stories and genshen impact.

I brought my MS Surface Pro 6 into the store yesterday because a couple of days ago I tried to turn it on and nothing happened. No warning beforehand - nothing. I bought it 13 months ago - meaning the warranty period ended last month. Someone greeted me at the door, I explained why I was there, and he guided me to the correct desk to have it looked at. I explained my problem to Jaime - and he asked me a few questions while looking it over. After going in the back and talking to his manager, he said that even though my warranty had ended, they would give me a new Surface to replace my dead one. So, we did some paperwork, he made sure I could set it up correctly and I walked out with a new Surface. Of course, its sad that a $1,000 item could die at any time with no mishandling from the owner, but at least they were willing to replace it. We have had a few similarly great experiences at this store and would definitely recommend them to anyone. Jaime too was really knowledgeable and friendly.Moral of this story: BACK UP YOUR DATA! You could wake up one morning to a computer that wont turn on and lose everything!

Extremely overpriced notebook- (surface pro) and desktop computers (surface studio) in a faux Apple store without working water fountainThe aesthetic is shamelessly copied from Microsofts competitor a few blocks north: white walls, bright wood, oversized dining room tables, lots of glass and glass stairs. Do all the worshippers in this open access cathedral realize that the overpriced electronics pay for the aesthetic experience of the store.Apple genius bar, excuse me bar with Microsoft techies on second floor. Dark gaming den on third floor: this apparently is the future - forget about Central Park and shut out Fifth Avenue. Who needs that now that we have gone bonkers ... ahem, virtual?

Ive visited twice and both times the specialist were very helpful. I just wish that this specific center were in other cities.

Trying to buy a Xbox series x they never have them in stock

Ppl were really friendly

Microsoft online support was not helpful in replacing my in warranty surface book. I had to fight with online support and they sent me a broken laptop 7 TIMES! Afrer calling thr manager at this Microsoft store (which is the last one open in the USA), Chris was very helpful. He checked warranty status over the phone, and I drove 4 hours each way to get to this store and he met me personally and exchanged my device without questions asked. I will never buy a surface device again just because of the warranty experience from online support. The store, however, was amazing and staff was friendly and helpful!

I would like to have money to buy Microsoft products. The staff are very attentive. Really enjoyed !

I called to to qualify a charge on my account for a game that I already owned, the tech that spoke to me was rude and hung up the phone on me without resolving my issue! Thus is not the only time thus company has done some disrespectful and derogatory things to me, they go into your account and draw money even if your account is locked for things that you cancel and never return your money! I want my money back for the Call of duty game you charged me twice for

This place is just sad. It did start as a apple store wanna be, and somehow it did work. Now is just a display of products that either nobody wants, or if there is something that everyone wants to buy then nobody can. Xbox series X Im looking at you. Anyway, this is just a showroom where people can go and see and touch what they will have to buy online. You had something good Microsoft, now you just have a very expensive advertisement.

Nice designed shop with all of Microsoft stuff. They got gaming flor with some nice gaming stations examples. Cool

I went to fix my Microsoft surface book battery. the staff does not know what he is doing. Over charging me for things I dont need.

My children took a coding class here with Jaime and he was knowledgeable and fun to be with. This coding class covers more than coding, it works on art and science as well. My children has a blast designing the planets and the background orbiting in space. Thank you so much ❤️.

Great experiences and service we had VIP tour and get to know the microsoft innovations specially on gaming no virtual reality!

Awesome place. Went through the VIP tour today. I want to thank Daniel, one of the staff members here, for such a wonderful experience. Microsoft has really innovated itself a lot, and today’s experience really made me to reconsider my overall thoughts on Microsoft brand.

This place had 7 floor with tour every hour to their upper level. They have all the new product here for testing. Floor 1-3 have ton of space to check out This store have staff to help everything that you will need to get set up for VR and other new product. Will go back again next time in the area.Great place to go to spend some free time.As with covid-19 there are a lot of changr that is happening. I would like to take this time to update the below info.2020 update:This Microsoft Store location is currently closed until further notice. We know families, remote workers and businesses are under unique pressure at this time so we are still here to serve you with virtual workshops, trainings and products available on Microsoft.com or you can contact us for help.Please keep following for future update.

Excellent store! Well designed and organized from Windows products to XBOX setups.

Went to the store front to get a hands on experience and planned to purchase at the store. Was looking for an person discount. Due to our current state of affairs, there are no sales of products there, just a showroom. Good store none the less.

Horrible customer service, they barely seem to understand the intricacies of the hardware they sell. I tried to exchange my broken charger and they had none in stock. The guy who was suppose to be helping me said he would be back and never came back. And then they told me to go to Best Buy instead when my device is under warranty. They seemed to care more about their personal conversations. Than helping me, I have an online case already. They never asked for my information or to see my support order. This is a joke for the Microsoft flagship store. Worst customer service this isn’t a mall kiosk!

Very cool place. We were greeted enthusiastically by the whole crew. Cuame was awesome with his friendly demo of the huge art suite

Microsoft! What can I say. Great store!

Super helpful and patient I had questions regarding my laptop.

Excellent service & support! I would like to revisit the 5th ave. location. Highly recommend!

Nice concept to explore what you may need to buy and browse for alternatives. The staff was really cooperative and help me with the experience and doubts that i had in my visit.

Please, don’t buy anything from here because your warranty won’t be replaced. They will complain no replacement in store. It’s a scam.

I contacted customer support to help me with a charger that had died (under warranty). They assisted me in contacting the store. I made an appointment that same night, to com into the store for assessment and replacement. It couldnt have gone smoother. After a short wait, a technician and an observing trainee helped me very quickly get the replacement I needed. With that wrapped up, I walked around the store, which was a delight. Very cool displays of their products. On the third floor, theres even a place to sit and play games ( I was told there is an hour time limit, but I didnt stick around too long anyways.) Second floor there are also games, tables, and the technician center. The first floor housed the majority of the products they have to offer, as well as very friendly and helpful sales floor representatives. I purchased a sleeve for my laptop, and I must say, had a very good time overall, which isnt always expected when dealing with retail, so kudos. I was helped by the technician Ronald and the representative Germain. Class members of the Microsoft staff. Five stars. Worth checking out the store, even if you have no plans for making a purchase. Its a really cool place.

Like to attend their Changemakers series...focused on entrepreneurs

Its a nice place, staff are very helpful and knowledgeable, but all purchases are online!

Amazing three story store that caters to all sorts of customers. On the first floor is basic Microsoft computers, mice, monitors, etc. On the second floor it is half Xbox and half Microsoft computers. On the third floor is a full fledge Xbox gaming center. There is several computers, large TVs, and a hydraulic racing system! The staff are so passionate and they have experience (the gamer helpers are gamers, and the computer helpers use computers). Incredible store, highly recommend!

Omg so much fun in the store and they have so cool gaming things, look at the predator gaming station.

Went to meet SK Gaming. Great experience, great staff. LAN setup also there, will hopefully be there for future events.

Staff is honestly the best their, they served water!

Amazing place, you can explore everything Microsoft has to offer with additional Third-party products and services that link well into the Microsoft eco-system. Highly recommend visiting it!

One of the only places in NYC that you can find high end computers and devices and the staff is extremely knowledgeable.There is Gaming studio an Imax Theater and gaming tournaments!

I purchase a computer but it was the wrong one I needed something more powerful then the store closed because of the pandemicI spend almost $3000 on itIm trying to return this since April!! I spoke to several people still nothingI never thought that these people could be so unprofessional I mean is the official Microsoft store you should expect a lot more from themI end up getting a new computer from Best Buy and maybe one day microsoft will care enough to send me a return label

Excellent customer service!

There employees are so kind

I loved it you can find everything.

Great shop good support

I loved the V.I.P tour had a fun time playing with the oculus and using the hololens overall great place.

Great Staff always looking to help.

Trying for three days to contact them. Can never talk to anyone..always told by a message to use on line systems but even that is impossible . And I have tried.

The people are welcoming and professional!

Very nice place to try new microsoft products

Excelent products and prices

Well run and organized store. Store floor associates are helpful. The tour that is run on the hour every hour is interesting and informative.

Our salesperson was knowledgeable and personable. We were able to do some comparative shopping and walk out with my bosss new surface pro within 45 minutes. Truth be told, I did know what specs he needed before going to the store.

Great store and of course they have the esports studio. Amazing place to check out for any gaming events.

Great Retail Experience

I wish we have one back home. Lots of promotions are taking place while I was there.

They say first impressions matter, and Im glad to report that this store passed the test.I was here for an event hosting veterans and the staff where on top of things. From receiving, to directions and officially welcoming.Guess what, they got more stuff going on in here than just buying, fixing Microsoft products. Do you want to introduce your kids to coding, programming and more fun stuff for free that are career paths? There are programs for kids here. There are also programs for adults too, along with information about certifications online.Did I mention games? Definitely worth the time spent.

Great place to enjoy the latest and greatest from Microsoft.

Awesome retail concept, friendly staff.

Has a lot of new and upcoming technology like VR and AR sets for customers to use.

Great store and staff there was really good. They can provide you with all the information. You need on Microsoft products.

Great store with lots of devices to try. Staff are very friendly as well

The stuff was greatThis guys are the best

Staff is super friendly and helpful. Make sure you make a reservation to try the hololense! If you ever have a problem with a Microsoft product, bring it here and theyll take care of it.

Bought a surface pro 4 and our experience was great. Our salesman was very knowledgeable and did not try to sell us any unnecessary add one.

Computer is more then a group thing I feel it more that fun and learning

You will get everything here if you are MS fan

Always a good time

I thought there would be more Xbox stuff

Today, I had a fantastic experience with staff Stone. He spent a lot of time explaining the surface book 2 and catered to my need. He made me feel confident about using my new computer. The purchase experience was fast and easy, and Stone inspired total trust and expertise.

Loved this place. Several floors to go through. Staff was friendly. You can lounge and test out computers. I love Xbox and theres plenty of Xbox consoles, games, controllers, charge kits... Its Xbox heaven. I had an amazing experience and loved what I bought. Its an awesome place to visit for gamers and Xbox fans 🎮❤️

Great customer service, very attentive staff. My old surface was playing up and I needed to get to the heart of the problem. Was very pleased with how very thorough they were (considering the end result was that my 7 year old computer was probably on its way to retirement)

Great place to see and experience Microsoft products like Surface and Xbox.

I went there to get assistance with my laptop but Microsoft doesnt have any outlets where people can go and get person to person assistance.They just want to sell their computers

Wow. I went in and was greeted by a nice employee who really seemed to care about my battery not holding a charge anymore. I didnt have an appointment but she found someone to help me right away. That was Jose, about whom I cannot say enough fantastic things. He was beyond helpful, enthusiastic, and even got me coffee when I asked. It could have been a miserable experience trading this Surface Pro in but the team at this store went above and beyond to impress and make things right. Jose really, really knew his stuff so thoroughly and even went out of his way to tell me extra things to make sure I got the most use and functionality out of my device. I cannot say enough nice things about how helpful he was.

Very nice and clean. Not very soft though. 3rd floor is like a dream game room a party. Also you can have parties on the 3rd floor. 1st floor is windows computers, 2nd floor are video-game consoles, help bar, and workshops, and the third floor has already been mentioned. Fun place to spend lunch

I liked it so much, friendly stuff, there is a place where you can seat anf work, have a free wifi.

Tried to purchase an xbox series x here. They were no help at all.