My first time going to Mattress Firm and let me tell you they were so patient. They helped me get the bed I wanted and the frame is needed. They were both so delightful and they made everything work within my budget. I will definately be coming back. ☺️

I went with my family, we enjoyed our entire experience. For how stressful picking out a mattress is; Sal made the time go by a little easier. He was very patient with us, especially since we were with our infant and preteen. The one thing we had an issue with is that the show room is on the second floor and a walk up. No option for elevator. We had to do 2 trips up the stairs with the baby stroller. Thats the reason for the 4 not 5 stars.

Once again it was a welcoming pleasure to shop.The associate was/is, helpful and patient is my search.Thanks, I came out with what I went in for 😎

Very friendly and knowledgeable staff. I found a great mattress and on sale. Thank you!

Sal was personable and upbeat when answering our questions as we shopped around for a mattress. Highly recommend working with him. When we buy, we are very likely to buy from him at this location.

I had the pleasure of dealing with Sal Rodriguez, who was able to walk me through the bed buying experience and totally make me feel comfortable. I being trying to buy a bed for some time now and none of the other bed stores provided me with any useful information or made me feel like i was getting the right bed at the right price.I very happy with my purchase!Thank you Mr. Rodriguez

Very knowledgeable, patient and extremely intent on making sure you go home with the right mattress.

I bought my bed and a pillow here back in 2017 and I love it. I needed another pillow and so I went back to what I know. The staff there are very knowledgeable in what they have in store.

Great customer service good quality products and decent reasonable prices

Excellent customer service! Great selection of mattresses and pillows to try out in person and lots of time to make my choice.

Since my first visit had an excellent service experience! I highly recommend this store, the person in charge explained every question I had very detailed, the delivery was on the date and time promised, eventhough was on Sunday the 30th, before Memorial Day.

My boyfriend and I had a great experience buying a mattress here today. We had no idea where to begin or what we were looking for and Sal had us leaving in no time with our Goldilocks mattress. It was a really clean environment with a very friendly and accommodating staff. I highly recommend.

The lady very knowledgeable, but i noticed the cheapest matressess you find in the website are not in store to try.

Sal was great! Explained everything, got some deals for me that had technically expired, and was very helpful. Mattress hasn’t arrived yet but I think it will be perfect.

Outstanding service! Sal is just an excellent manager/sales person...really knowledgable, no pressure...highly recommend this store!

EXCELLENT SERVICE!!! 11/10 WOULD HIGHLY RECOMMENDED SAL IS THE MAN!! & if He’s not there you better ask when he will be there

Sal, is the best!! I really enjoyed my visit today, he really helped me understand a few things i needed to know about purchasing a Mattress. Thank you Sal!

Had a great time working with Sal. Painless delivery, good conversation and very satisfied with our Sleepys curve memory foam.No COVID Concerns when I was there, plenty of open space and well marked distances. Beds and pillows were regularly cleaned between tests!

So far I have no complaints, well see after the delivery tomorrow.

Customer service was amazing if you need any type of help you better call Sal!

I couldn’t have imagined a better mattress buying experience. Sal, our mattress specialist, went above and beyond and gave us honest and informed advice as we made our decision. We walked away excited to receive our mattress in just a few days in the mail :)

Sal has been really helpful. Although it started off rocky being disappointed in the beginning, he has done his best to fix the issues. The company itself needs work though, needs to communicate better with their stores to keep everyone in the loop.

I decided to go shopping for a mattress, I went to the location in Washington hts Nyc.Evelyn is her name the saleperson she was very proffesional, helpful and very knowledgeable of the mattress. Thank you Evelyn

My salesperson Salvador Rodriguez was very patient and very informative. He made our visit very pleasant I will definitely recommend this place to my friends and family....GREAT JOB Salvador

Great experience, salesman Alex helped me find my dream mattress at a price even I could afford. Got a Cali king purple 3 for an incomparable price plus just made everything so easy diligently searched on his own until he found my mattress. Thank you mattress firm !

Overall great experience buying a mattress and frame here. Aaron was very helpful with picking out what was right for me, and the delivery was quick and easy.

This store sold me a box spring on 1/1/2020. It was on sale and therefor not able to be returned. Unfortunately we started finding bedbugs after the purchase of it. We had to throw it out! We had it for two months, its a complete waste of money. Id love to ask for my money back but the woman was very clear that there would be no refunds. Smooth. The exterminator told me he witnessed a mattress firm employee carelessly bag a mattress with 1000+ bugs infested on it and throw it in the truck with all the other new mattresses. Under his professional opinion he also believes the bed bugs came from this box spring. This is a very upsetting experience.

Great mattress really love it great deal on black Friday really felt conftable with the mattress

Amazing customer service from Mr. Salvador he was very kind and super knowledgeable of the different kind of beds. He helps my partner and I find what we needed for our home

Profesional, helpful and friendly staff

Recently bought a hybrid mattress from this location. Tashira was very nice and helpful in the process and was able to make buying a mattress a pleasant experience and I got a great deal on top of that. Would definitely recommend.

The manager that helped us in this store, he was very friendly and he is very service oriented. He was very helpful and patient despite my moms indecision. At the end of the day my mom is very happy with her purchase and he got us great discounts. Thank you!

Great experience! Excellent customer service. Travis helped me pick a mattress and kindly was able to find a better price than was advertised and find the best way to pay for it. Cant wait to getting my first foam mattress.

The person who take care of us was very nice and helpful

I had a wonderful experience today at Sleepys in Washington Heights. The store is very clean and organized. Priscilla helped me find a new mattress without ever pressuring me to meet a certain price point (a really rare thing these days, I think). She was incredibly knowledgeable and charming to talk to. Im glad I walked in!

Extensive knowledge of various products. Excellent customer service, seems as if Ive known her forever. Priscilla worked to get me the lowest price possible. Greatly appreciated!

I came in to the store today looking for a mattress for my child. I was kindly greeted by Priscilla whom provided the best customer service and is extremely knowledgeable when it comes to introducing a product. She was not only patient but offered the best mattress that will not only provide great comfort for my child but will also protect his posture. Thank you Priscilla I will definitely be visiting your store again very soon!!

Friendly, helpful and knowledgeable staff. Plenty of selections and price ranges. Delivery service is excellent - and they take the old mattress away. If you are going to spend roughly a third of your life on a mattress then it should be considered and treated as an investment in comfort and health (to minimize/avoid the back pains, etc.). Like anything in life - you get what you pay for.

I went with my parents to get a mattress for Christmas. The sales representative was so welcoming. Amazing deal, amazing service and overall amazing experience. Our representative Priscilla, was vert patient and took her time to make sure my parents got the perfect mattress for them. Thank you so much Priscilla!!

I was looking at mattresses online and decided to visit some local furniture stores to compare prices and such. I was helped by Priscilla, who was extremely professional and knowledgeable about the different lines and brands. Once I finally decide on a mattress, Ill definitely be coming back to her. Great experience!

I was looking at mattresses online and decided to visit some local furniture stores to compare prices and such. I was helped by Priscilla, who was extremely professional and knowledgeable about the different lines and brands. Once I finally decide on a mattress, Ill definitely be coming back to her. Great experience!

Evelyn is the best!

Had a great experience. Great customer service. Priscilla was very helpful and friendly. The store was very organized. Would definitely recommend

This is my second purchase at the Washington Heights location now known as Mattress Firm. I came in to the store to purchase a comfortable mattress since after I gave birth I am now having back problems. Well Priscilla helped me select the perfect mattress at a great comfortable price. Priscilla was very knowledgeable of the different selections and very humble at the same time. I thank her dearly she literally told me and my husband we will sleep with the angels from now on and that is exactly what it feels like ever since my purchase like I am in Mattress heaven LOL. Thank you Priscilla once again keep up the great work youre awesomesauce!!

It was a good experience. Priscilla was great she showed me great deals and helped me and my husband choose a mattress. They were very patient and friendly. I would recommend everyone to them!!

5 stars for Priscilla of Mattres Firm on 181st!! Dont let the second floor location or the run down shopping area surrounding it fool you, Priscilla is the real deal- unparalleled in the world of retail. She did everything in her power to accommodate me from shopping to pricing to delivering the mattres. Kudos to Priscilla, thanks for rocking!!!

I am so happy with my purchase. Sales person Yuni was very helpful by understanding my needs and making great suggestions. Thank you.

Very friendly, and incredibly helpful. Small and quaint location, but good selection. Priscilla worked with us and she is a superstar.

Very smooth experience Yuni was very helpful in helping select the right mattress for me. It really is a nice experience when sales person really show how much they care. Thank you yuni.

Nice place to come and do shopping, the customer service from Priscilla is better professional and high quality..

The worker Travis was very helpful and explained about the mattress types. I do recommend this place

Priscilla was GREAT! Good customer service! Got what I was looking for. Come by and ask for her!

I hade great customer service with yuni.. she help me an my wife very .. I would recommend my friends to come to this store

Wonderful customer service. Helped us find the perfect mattresses within our price range.

This place is amazing! Wonderful experience.. Lady was really helpful! Highly recommend!!!

David P was so helpful, he helped me find the right mattress right away & im getting it delivered the next day!

David was very helpful in picking out the best mattress for me and wife. His customer service was very much on point.

Jimmy is one of the best associate!😁

Great customer service, was provided with various options available. Knowledgeable employees.

Priscilla was very helpful and knowledgeable; lovely service and gave us an awesome deal!

Pricillas was very efficient perfect customer serives 5 stars from my behalf excelent service. Thank you would recommend to everyone.

Great costumers service and atención ask for Pricilla for a great service 100%

Bought a pillowtop bed and it was delivered and set up the next day! Word of caution. Do not buy online. Deliveries take forever.

My experience over there was really. And Orlando was really helpful..!!

I cant put to words how amazing my experience at Sleepys was. David P. provided me with exactly what I needed.

Priscilla wasnvery helpful and had a great experience.

Presilla is the best I love her..

Great customer service, friendly & very knowledgeable.

Priscilla was super helpful and friendly!

Great customer service!

Good customer service, and quality

All about matress

The worst place I have ever visited. I ordered a mattress with its base and protective lining and it included free delivery. They set me a date to take it, when the date arrived, the delivery said that he only had the mattress, he called the seller, the seller said to send it again with everything. They spent three weeks on that show, each time a different story called, with different representatives. Delivery appeared again at my house, again (ONLY WITH THE MATTRESS). I had to go personally to the place and when I go, they tell me that they have no basis in existence and that if I want it, I should go and look for it myself in a large concourse and that I do not have the right to return ..... BAD PLACE, HORRIBLE SERVICE! !!!

You can take what you want without giving moneyYou can take what you want without giving money

Excellent service and attention.

Pricillas is a very kind person and very attentive with the clients I recommend the stores to all

Priscilla very good attention ... its like feeling at home ...

Good attention!

Priscilla is an excellent person a good service