Absolutely love shopping with them. They were very respectful and kind to me.

I had a great experience at Mattress Firm at 747 Columbus Ave yesterday. Sabrina was knowledgeable and took her time with me. She allowed my sister and I to make our own decision and did not try to force a product on us. Thank you for your assistance yesterday Sabrina. I called back later with a question and she wasn’t there. However, Sabrina called me right back. I appreciate that kind of service. She put my receipt in an envelope and the envelope says thank you. Great Customer Service. People need that especially when they are spending their money. 5 stars Sabrina. Thanks again

Great service! Abdel assisted me and he is very knowledgeable. He really worked to get me the best deal. Service this level is hard to find these days

I was at the store today to try some mattresses and with the help of Abdel, the store manager, I left the store after purchasing one. Mr Abdel was incredibly helpful without being pushy, he was friendly, professional, knowledgeable, very courteous and allowed me to take my time making a decision. All in all a great experience.

I’m in NYC. Had to get a bed for my mom in Florida. Staff was attentive and helpful. Got me what she needed, and didn’t try to up-sell me. Fist time I’ve use Mattress Firm. First pleasant mattress purchasing experience I’ve ever had.

The salesman was young but very knowledgeable and friendly. Thank you so much

Sabrina was great! She was patient, sweet, and very friendly. She made my experience easy and efficient, but also enjoyable and fun. Very grateful for her kindness and expertise, and for answering all of my questions. Thank you Sabrina!

Sabrina is extremely helpful. She answered all our questions and is solution oriented. The store has a decent selection of mattresses from various brands. I highly recommend.

Chris was really wonderful. My boyfriend and I were looking for a mattress for his new place. Chris was patient as well as knowledgeable and knew just how to guide us. Thank you!

For an new sales person, George tried very hard to please. With some help from his supervisor, we left pleased.

Chris helped us find the perfect mattress AND at a great price. We got to try every mattress, even those online ship in a box ones. Chris knows everything there is to know about every mattress in every price range, so even indecisive people like me can be confident when making such an important purchase.

Troy at the 96th street location assisted us in choosing our mattress. He was very knowledgeable and tested us on 3 Different mattress types carefully evaluating both our needs. Didn’t feel rushed or like he was just trying to sell us any old mattress with a higher price. I really appreciate the experience and his expertise!

Sabrina is the BEST! She’s patient, kind, and knowledgeable. She educated us on all of the current mattress jargon, carefully listened to our needs, and led us to try out several different mattresses - covid safety precautions in place throughout. If you live in or near NYC this is the place to go. (Be sure Sabrina is working when you go because you won’t find a better salesperson anywhere!!)

I had a good experience shopping for a new mattress. Chris, the manager, was very friendly, patient and knowledgeable when it came to our needs. He asked my husband and I to try out different mattresses and wait until the matress chooses you. And sure enough we landed on a Stearns & Foster mattress that was just within our price range. Chris made it a lot of fun to shop and even gave us amazing deals! If youre looking for a new mattress or pillows, I highly recommend Chris!

Sabrina was FABULOUS and is a bundle of energy. She happily and eagerly approached us immediately as we entered the store. She asked us all the appropriate questions so that she could find the right mattress for my daughter. She was able to answer all our (many!) questions re: different mattress types and her knowledge was truly impressive. It was really a pleasure to work with her. Her customer service was outstanding!!

My experience at the Store on 96 and Columbus was excellent. Would certainly shop there again. The sales person Was excellent at helping me make my final choices

The manager, Chris helped us to order our already chosen mattress and introduced us to an incredible addition: the ergonomic vibrating base which lifts my tired legs up or repositions me for tv watching or reading. I am grateful to Chris for his knowledge of the products and the time he took to spend with us on our purchase. A further nod to Mattress Firm for the excellent financing they offer, especially when compared with other sellers of the identical products. I would strongly reccommend them over all others.

Christopher was very professional at presenting the main products and he was kind/friendly during the service process. Informed enough information that I enjoy the bed already.

Where do I begin! I strolled into the Mattress Firm on Columbus Avenue after moving into a brand new, unfurnished apartment nearby. I was looking for a comfortable mattress that I wanted to invest in. I came in looking for Sabrina, after reading the great reviews about her (I’ve had not so great experiences at previous retailers in the past, so I like to do my research prior.) My goodness! The reviews were not a joke. She was the most pleasant person I’ve ever had the pleasure of working with, and she made the entire experience super seamless. Not only was she great, but the showroom smelled so fresh and clean! She listened attentively to all my concerns, suggested different options for me without being pushy, and overall made me feel comfortable. I’m a doctor and I’m on my feet all the time, so I needed something supportive and comfortable. I went from a 7 inch thick mattress in a Murphy bed to a luxurious Beautyrest mattress and an adjustable base! Talk about an upgrade!!!! Come to Mattress Firm and ask for Sabrina, you won’t be disappointed.

The sales person was professional and knowledgeable. She made sure I got the best possible deal for the money and for my situation. That having been said: If youre buying a used mattress, make sure you test it out before the delivery men bring it inside. The bed I purchased turned out to be too soft, and its Painful on the back. Use common sense and buy a new mattress.

I love my new mattress. Just want to first off thank Chris at your Upper West Side facility. He was very professional. Allowed me and my Mother to try different beds. I’ve been experiencing terrible back pain from my previous bed and I needed something with more support. We found something perfect within minutes. It was delivered yesterday and I have been laying in it ever since. The adjustable frame rises both my head and legs. I can’t believe I’ve been without something like this my entire life. Again, thank you Mattress Firm for all of your help. Will definitely be back to get more beds for my family.

Beatrice was so wonderful and helped me pick the perfect choice!

Chris really knows his stuff and really took care of us! He is a great salesperson without being pushy.Our new mattress is wonderful.He even called us personally when our delivery had to be changed due to a big snowstorm!Thanks Chris!

Walked in and was pleasantly greeted by a lovely sales associate. She helped me through the process of selecting an appropriate mattress after trying a few out. She was really cool, and hooked me up with a great price on an otherwise out of budget mattress. Looking forward to getting it delivered.

I had a general idea as to which bed I wanted when I arrived at the store. Sabrina Abdelwuhab was extremely helpful in helping to narrow my selection and quickly processed our order, as well as making arrangements for the COI that our building needs for your deliverers. Ww have bought 4 beds from your company in the last year and could not be happier with your people and your service.

Lalita Duke was extremely helpful with helping us look for a mattress. She helped us pick our firmness and material. We even found a great mattress on sale! I would recommend this store! Come get your mattress here

Really great salespeople. Experts on beds. Didn’t try to pressure us. Actively worked to help us save money. Far exceeded our expectations.

Troy was very helpful and kind. He went out of his way to help us find the perfect mattress. It was a great experience and we are super excited to receive the new mattress. Thank you so much Troy!!!

Anastasia and Troy were fantastically helpful. They managed to be attentive & informative while not adding pressure to what is always a difficult shopping process (and with an admittedly difficult customer, myself).The location did not have Purple mattresses on display which is unfortunate, but I’m looking forward to taking delivery on my Sealy.

I had a horrible experience with them. My wife and I went there on a Saturday and bought an adjustable base for about $1600. We scheduled the delivery for that Monday morning. We had specifically told them that we live in a 4th floor walkup, and we paid an additional $150 for the Platinum Service which includes a 3-man delivery team and they will deliver up to 5 floors in a walkup.The delivery guys came and only brought 2 people so they said they couldnt do the delivery. They had to reschedule. So I called the store I bought it at and it was rescheduled for Wednesday. I was assured that they confirmed with the delivery company, and this time they would absolutely have 3 men.Wednesday comes and again they only brought 2 men so AGAIN they couldnt do the delivery. So again it had to be rescheduled for that Friday. I was obviously angry since this was now 2 days I had to take off of work, and now a 3rd day will have to be taken off. It was scheduled for Friday from 10am-12pm. Thursday night at about 6pm, they called me to say that it wasnt going to be 10am-12pm, but instead 12pm-2pm. I couldnt do that time, AND I already took the morning off of work to be there. So AGAIN it had to be rescheduled for Monday morning.On Sunday I called the store to confirm that we are good for Monday. Also I took another day off of work to be there for the delivery. The manager of the store ASSURED me that he spoke to the delivery company, and that absolutely without a doubt they confirmed they would be there on Monday between 10am-12pm. At 12pm no one showed up. I called the store, and I was told that. the delivery guys werent coming and didnt bother calling me to let me know. I took the day off of work AGAIN and no one came and if I didnt call, I would never have been told they werent coming.So AGAIN we needed to reschedule. It was scheduled for that Wednesday - THIS IS NOW THE 5th TIME. I had told them that if it doesnt happen this Wednesday to cancel the order. It was delivered that Wednesday. But again, I had to take off from work 5 different times.This was EASILY the worst customer service and overall service I have ever experienced with any store. As well as the Manager of the store, instead of apologizing or being empathetic, he kept tell me that I want you to know that this has no reflection on me whatsoever. He was more worried about him not being blamed, than getting this resolved and making me feel that he cared.I would never buy from Mattress Firm ever again. This was a horrible experience.

Lalita Duke- was beyond professional, kind, and patient. She took lots of time for me to understand what exactly I want and got it for the best price! Very satisfied.

Best mattress buying experience ever. Sabrina is hands down the best. She knew exactly what to recommend, the attention received was one of a kind, and the professionalism was amazing.

Great service and courteous staff.

Chris was great to work with. Highly recommend!

Lalita took such great care of us. She helped us decide what type of mattress was best, then found us a great deal on one from their outlet center. We financed it, which was easy to sign up for.

I had a great experience here. I was in a jam because a mattress ordered from Casper never arrived after a month and my son was coming home for the holidays. I had a bed with no mattress. Sabrina helped me find a mattress similar to what he had ordered, then she tracked it down for me so I could get it home the same day. She was a great help in solving this right before Christmas.

Great help and awesome with them working with me to get a mattress ASAP.

Amazing!!!!! We love the new mattresses. I am 4 months pregnant and needed a new mattress. Sabrina understood my budget and helped me find my boyfriend and me, a mattress that works for both of us. Sabrina was Patience and most of all very informative. Cant thank her enough ❤️❤️

Troy was amazing, he took his time and really found a bed that was fit for us all while understanding our specific needs. Shopping for longterm furniture can be confusing and stressful and he made our experience worth the while!

This was as pleasant an experience as one could have shopping for a mattress in the age of COVID. The salesman, Abdel, was helping another couple when we arrived, so we waited until they left. Abdel, who wore a mask covering nose and mouth, took out a number of mattresses for our daughter to try and we laid our own sheet on each so she could try it. We ordered one and it can be delivered to her new residence in Boston on the day we arrive. My wife wanted to shop more, but Abdel was very nice and I just wanted to get the mattress bought and off the move list. The only thing I would add is better ventilation and/or HEPA filters in the store.

I cannot express how amazing Sabrina was. She was attentive, completely understood my needs and made my mattress possible in a week during the pandemic. It was a truly amazing experience. Highly recommend visiting this store.

I received a friendly greeting as I entered the store yesterday from a saleswoman who was working with another customer. I worked my way around the showroom to get an idea of the different choices of mattresses and found what I liked the most. A few minutes later, Sabrina, the sales person who greeted me earlier, came over and offered her assistance. After discussing what I was looking for (one high quality King size mattress- firm with a pillow top and 2 medium quality queen size mattresses), she asked several questions and ultimately steered me to the same mattress I liked the most. She was able to offer me the sale price is for all the mattresses and quickly scheduled delivery for next week. Overall a very positive experience and I will definitely shop there again when I need another mattress. Sabrina was very competent and helpful.

Abdel helped me select a mattress that was in stock (so I could get it as soon as possible--he arranged a drop off for 2 days after purchase), within my budget, and would be supportive enough for a bad back, but forgiving enough on the joints when sleeping on my side. He was very helpful and kind, didnt pressure me to buy anything I didnt need, and when I had a question about the delivery the next day, I was easily able to get in touch with him by calling the store number. This was very different than my recent experience trying to purchase a Sealy mattress from Macys. I also have longer to decide (120 days) whether or not I want to keep the mattress I purchased than I would have with Macys (30 days). Thanks, Abdel! You rock!

Sabrina helped she was so lovely and informative about the products she knew them well. I had went to another mattress firm and the guy was so pushy I left even though I needed a bed badly just moved to new home so no furniture sleeping on Air mattress. I felt like she could be my friend and we could hang out would recommend this location 150%👍😊

Mattress firm made my transaction very easy and understable and clearly the best price i can afford. Sabrina the stores manager was the best and most outstanding sales person you can ask for. She understood the bed i needed and the budget i had for it. She was knowledgable and made me feel comfortable throught the whole transaction. One of the best at mattress firm.

Great customer service at this store. Courtney is the best at helping customers.

Sabrina made the entire buying experience quite easy, she was a pleasure to work with. I would recommend her as your purchasing associate! She allowed us to check out mattresses for ourselves without being pesky or pushy! We had time to mull our choices and decision, which was not any easy one! She was able to answer all of our questions and offer great customer support. Great experience! Highly recommended!

Excellent service. Thank you Troy! When I didnt like the first mattress I purchased, Troy was quick to help me pick out a new one immediately. Then there was a problem with the new mattress arriving with a stain. Troy again was eager to help and thorough in figuring out the best solution.

Just starting the mattress shopping process and Troy was extremely helpful. Took his time to explain the different options and benefits and helped me decided what would work best for me.

Lalita Duke the salesperson was fantastic. Fast and efficient!

Sabrina helped us find a mattress. She was patient and friendly, but not pushy. She knows her stuff, and helped us get exactly what we wanted, in our price range.

We had a great experience at Mattress Firm. Sabrina was knowledgeable, helpful and very kind. She really sold us. If she had not been so nice and professional we might have gone somewhere else.

The store manager was very friendly and inviting and helped me to fulfill my mattress needs efficiently and cost effectively! Thank you so much Chris, you made my year!

My boyfriend and I were stuck with no mattress on our move in date and Troy was so helpful, he helped us find the perfect mattress for a great price. He let us find the right mattress for our body types and that is highly appreciated. Thank you Troy a million times!

Sales Associate Sabrina Abdelwahab, is a person I feel I’ve been friends with for several years - when in fact I only met her 10 minutes ago. Her customer service skills are off the chart, she’ll not be satisfied until every stone has been turned in meeting the clients needs. I entered the Mattress Firm store on Columbus Avenue (UWS) to inquire about a specific mattress, get prices and plan for a not too distant purchase (not necessarily with Mattress Firm). Long story short, I joyfully ended up buying a mattress to be delivered in two days! By the way, Sabrina, seemed just as happy for me, as I was for myself. I’m looking forward to my next visit.

My experience at Mattress Firm was filled with convenience, support and awesomeness. Right from the get-go, Sabrina invited us into the wonderful world of awesome mattresses. She made us feel super accommodated, asked all the right questions, and figured out which mattress was the right one for me. She provided water, answered my lengthy question list, and then swiftly set up the mattress delivery service. Im so grateful that I lucked out on such an awesome employee- She really knew what she was doing and helped me through my indecisive nature! Thanks a million times. Lets hope the full turns out to be the right choice. :)

We were very pleased with the covid 19 safely of the site. There were ample mattresses to select from. The salesman/manager, Mr. Abdel Coiwas very knowledgeable, friendly, patient, and accommodating. It was a very positive shopping experience.

Sabrina is amazing!! I arrived thinking that I knew what I wanted but Sabrina went further by showing me mattresses with patience that I didnt even know were there. She was very funny and helpful. She is the best! Thaaank youu Sabrina! :D

SABRINA! Is the truth! She made my experience easy without feeling the pressure that I’ve received at other mattresses stores in the past. It was truly great and I’m happy with my first mattress for my first apartment. Thanks girl :-) Ase!

Our sales person Sabrina was excellent, knowledgeable and patient. My husband and I came in anxious with two different desires for a mattress and she helped us come to an agreement. Our mattress was delivered today on time and the old one was taken. I highly recommend Mattress Firm.

My salesperson Sabrina was helpful and knowledgeable about the products. I was happy for her help and excited for my purchase.

Chris was very helpful in guys doing me to the perfect mattress for my back injuries. Moreover, Chris was able to provide a reasonable discount that made the decision easier.

Abdel helped us find exactly what we were looking for! He had it ordered for us and ready to go quickly since we were in a little bit of a time crunch. Highly recommend this store!

Courtney was super helpful and took his time with us!

Abdel was very nice

Very helpful and professional assistance from Sabrina. She made our daughter’s first off-campus mattress selection easy and cost-efficient

Wonderful experience today with Abdel! He was super helpful, informative, and so so friendly! He helped me get a great a deal on my mattress and I’m so thankful. Highly recommend this place and Abdel to help you make the right choice! :)

I had such a good, fun experience at this mattress firm - particularly with the sales associate Natasha. She was so patient with my family and I while we worked out which mattress was the best for my particularly awkward room dimensions. Every time we gave her a new specification, shed help us work around it to achieve the goal. And she was so fun too, we were actually laughing the entire hour and a half long session. I recommend to anyone living in this area!

Impressed by the quality and variety of mattresses. Sabrina helped us and she was incredibly knowledgeable.

Kind of overpriced. The salesman was a bit uniformed of the prices. First said the mattress would be $500 and then upon checkout said it would be $700. He was really affable though. So theres that.

Sabrina at the UWS location was incredibly knowledgeable, helpful and delightful! Thanks for helping us pick our mattress and wonderful customer service!

Excellent service. Personal care. Good advice. Thanks for service.

Sabrina abdelwahab is amazing she helped me get the bed of my dreams at Great price I’m very happy and satisfied .

I found the sales representative to be very knowledgeable and he took time to make sure that all my questions were addressed. Very polite and understanding of my needs.

The best experience I ever have. Thanks to the Gm

Sabrina is a very kind person! She is great, and I had a great and successful experience today! She helped me a lot with her advices!

The staff was extremely helpful and friendly.

Troy was very helpful & knowledgeable.

Everyone should have such a wonderful mattress buying experience. Aliyah was incredibly helpful and knowledgeable. I feel extremely confident about this purchase!

My Wife and I just had a marvelous experience at this store. Anjanette was extremely professional and personable. She helped us with every detail and was so interested in helping us get what we needed, even if she didnt have the bed for us. But we found a great bed at a great price.I would recommend shopping at this location without reservation. Thanks Anjanette

Abdel Laabidi works with a lot of passion. He knows every product in the store and has the best disposition to help his clients. He gave us and excellent service.The best store and service.Highly recommended.

I love Anjanette at this store. A real professional with great knowledge of the products. Great personality and accommodating to the clients need. Will come back to buy or just to say hello. Keep up the great work.PS: I wish I could her 10 stars.

Knowledgable sales person. Easy transaction

Jimmy Reyes helped me get a great deal, he’s was really professional! I recommend this location, is a really nice man. What a great deal!

Went to purchase two beds after a very recent move. I walk in and theres a wonderful sales associate named Anjanette that greets me with the nicest smile. Right away she asks what my concerns and preferences are in a mattress. In no time, I find the one I LOVE! There was never any pressure to purchase! She definitely showed me quality mattresses at wonderful prices. Anjanette made what could have been a long frightful experience into such a pleasure. I would definitely recommend this store !!!!! Anjanette definitely knows the business and has great personality. A big thank you to her for all of her help!!!!!

Best investment I ever made in getting a new Tempur-Pedic bed. Abdel was my salesperson. He was very patient with me and walked me through every possible selection based on my specific needs. I have stenosis in my neck and lower back issues. He was not pushy and could tell he generally cared about me leaving with the correct bed that I needed. He even assisted me in making sure I had the correct pillow to give me the support necessary for my condition. It’s been one month now and I have no regrets with the choice I made based on Abdel’s expert advice. I’m waking up happier, and most Importantly pain free! I highly suggest going to this mattress firm if you are looking for a customer service experience with a team that doesn’t care about making the most expensive sale but rather; making sure you leave happy with the choice you made. Thanks you, Abdel!

Antonio and Sean were incredibly helpful and took their time to help me find the perfect mattress. I’ll come back to them for all of my mattress needs. Highly recommend to anyone looking.

David P hooked us up with the mattress we wanted at the price point that we were aiming at (which didnt seem possible at first but he made it work!). He was super helpful, very friendly, and worked hard to make us happy. Happy to recommend this place!

David P was an amazing help during our mattress shopping experience. He educated us on the different mattress options and was patient and gave us enough space to make our decision. I would definitely come back again for any future mattress purchases.

Nice people, awful delivery and return coordination. And the mattress I received smells like chemicals after 3 weeks- so strongly that I’ve stopped sleeping in the room and cleared it. I still haven’t gotten the receipt emailed to me after assurances that it would be, so I’m just praying they will actually arrive today to pick up the mattress and return my money as promised.Here’s the story on the delivery: I have never received a call the day before to confirm delivery or narrow the time window.When I called the night before the first delivery day, I learned that the mattress wasn’t ready so the delivery day would be changed.When I called the night before the second delivery day, no one could tell me when they were coming. I called and called the next day and no one could ever give me a window. I came home from work at noon for the delivery. They arrived at 5pm.Then the mattress stunk for 3 weeks so now I am now waiting for a pick up between 9am to 5pm and again, couldn’t reach anyone yesterday evening to confirm pick up or get a window, and better luck this morning (after 9am). Having tried both the store and mobile number of my sales associate without success, I’ve gone to the main 800 number which immediately prompts me to press 5 to connect (?!) and then eventually directs me back to the store- where no one answers.This has been a nightmare of time lost waiting around and a home that smells of the mattress. Wish me luck that they’ll come today and return my money.

Crystal is an amazing sales woman. I came in knowing what I wanted and she was able to offer me a great price.Would recommend to a friend to make the drive up.

When I first walked into the store I really didnt know what to expect. Havent had a new bed in about 7 years!! Yeah I know....but coming in & being greeted by Anjanette my long nights & no sleep days were over. She was very nice, understanding & put herself in my shoes to understand what I was looking for. Im lost for words on how thankful i am & how helpful,understanding, & NICE she was!!! ❤️😜🎉 GO ME!

I got wonderful blanket in this store! And the staffs were so delightful. I had great time here. I will definitely come back to buy some more!

My husband and I had an amazing experience!! We walked into the store knowing we wanted to walk out with a new mattress but we didnt know much else. Takeya was exceptional! She made our experience fun and easy. We left much more knowledgeable and of course, with a new mattress. She really took care of us and we are SO happy!!! In fact she was so awesome that my sister bought a mattress during the same visit. I recommend this store but more than that, I recommend Takeya! She is charming, knowledgeable, and makes you feel much more at ease about making a large investment.

I purchased a mattress and pillows at Mattress Firm at 747 Columbus avenue, NYC. My experience in this store was completely positive. David Schwartz, the sales associate who helped me was professional, knowledgeable about the products, and so very patient while I made my decision. He also worked with me as he knew I was trying to stay within a budget.

Laura was extremely helpful! I was on my way to work and this process was fast, smooth, and simple. They were also able to deliver my mattress next day (Friday before Xmas) which was clutch. Highly recommend.

I had sales associate David P. Show me around to a few mattresses and helped me until I found something the right one I wanted! Came back the next day to finalize my purchase and he was more than welcoming. Thanks again Dave!

Great experience .

I live in Florida and was looking to purchase a mattress for my Mom in New York. I called Sleepys on the upper West side and had the pleasure of working with Yvonne who took care of my Mom as if she were a family member. There was no upselling or having to haggle over price. I would highly recommend going to this location and asking for Yvonne. She was very professional, honest and helpful. She even arranged delivery overnight!

We came into the store looking for help purchasing a new mattress, Carlos helped us find the perfect mattress... We are very happy with the service here...staff is friendly and selection os great... I would recommend shopping at this location...