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Erstwhile Jewelry
589 5th Ave, New York, NY 10017, United States
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Erstwhile Jewelry
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Ne
Review №1

Great place to get jewelry! They started out as a really small operation on Etsy and just continued to grow with honesty and quality jewelry. Really nice instagram account. Rings look even better in person. Highly recommend!

Gr
Review №2

I had a great experience working with the team at Erstwhile - Jessie & Finessa were easy to communicate with, extremely patient, and helped me get a truly unique and beautiful engagement ring. I will be back for wedding bands, and hopefully other unique pieces in the future!

Sh
Review №3

Beautiful ring, I’ve been debating about it for a while and so glad I purchased. Beautiful presentation as well…thank you! Be seeing you soon I hope 😉

Ch
Review №4

I worked with Erstwhile to reset my stone in their Golden Prism Shifter setting and it was a pleasure! Jesse was very friendly, answered any question I had and kept me informed every step of the way. As for my completed ring, it is absolutely stunning and even better than I imagined! I would definitely recommend Erstwhile and wouldnt hesitate to purchase from them again. Maybe one day I will again!

De
Review №5

I recently purchased a 2mm golden hoop wedding band on Erstwhile’s site and had an excellent experience from start to finish. Their site is very user-friendly & informative. Buying online was not an impersonal experience thanks to friendly status update emails from Jesse. My ring arrived earlier than promised in uniquely beautiful packaging. The craftsmanship of the ring itself is exceptional. I look forward to ordering from Erstwhile again & highly recommend them.

Da
Review №6

Jesse and Erstwhile were really wonderful to deal with. They were transparent, easy-going and communicative. Truly felt like they were giving us white glove treatment from start to finish. Can’t say enough nice things.

Ka
Review №7

I love my Erstwhile Quill! It is truly beautiful, so unique, and honestly the perfect pair with my engagement ring!!I had come across Erstwhile with the intention of buying a vintage wedding band to go with my engagement ring. I took the train to the city to try on a couple options in person. My experience was exceptional. Nikki already had bands ready in my size. She was patient as I tried on many rings over and over again, even though we both knew right away that the Quill was perfect. I loved 3 rings so much that the decision was difficult!! As a note, they were so helpful working with my timeline too!! My package arrived with the best presentation ♥️. Im already planning the next ring to go with my stack!Thank you so so so so much.

Li
Review №8

I highly recommend Erstwhile if youre looking for a vintage engagement ring. The team was incredibly helpful and prompt with all of the many questions I had while picking out the best ring.

Mo
Review №9

My partner and I purchased a piece of jewelry from Erstwhile and from purchase to delivery, the business was nothing but professional, polite, and thoughtful. Any question or doubt I had was quickly put at ease by Jesse and the team. I would absolutely purchase from them again, and I am happy to tell all my friends where my gorgeous piece is from.

Th
Review №10

Erstwhile was fantastic!I ordered a custom Astrid ring, giving Jesse the information on the kind of diamond I was looking for. Erstwhile did a great job of sourcing the diamond and Jesse kept me up to date. They were even able to acquire a better diamond than they had quoted me for! I got videos of the diamond when they sourced it and of the ring after it was produced. They finished the ring faster than expected and I was able to surprise my fiancé with the proposal.The ring itself is mesmerizing, elegant, and unique. It is timeless.We recommend Erstwhile whole-heartedly (and have to all our inquiring friends!).

Jo
Review №11

I purchased online from the site and I am very than happy to give a five star review! Amazing customer service, amazing quality vintage and antique jewelry, beautiful thoughtful packaging (when it shipped to me) which makes the entire experience wrapped up in the bow and perfect. They also have a fantastic return policy and shipped it out within just a couple days!We will definitely be purchasing jewelry from Erstwhile in the future. I only shop vintage/antique jewelry and have seen nothing but the very very best quality vintage on their site (after thoroughly searching high and low online), and now also seeing the confirmation in person having just received my vintage wedding ring from Erstwhilel.The wedding ring we ordered was in perfect condition and from 1905! Incredible. Will definitely be a returning customer.Thank you again Jesse for your wonderful help and customer service!

Li
Review №12

I ordered my wedding band online from Erstwhile and had an amazing experience. I live in Canada and have loved Erstwhile’s own line for a long time. I was nervous ordering jewelry I’ve not seen in person, but I was not disappointed! The ring lived up to the photos online and is even more beautiful in person. Nikki was amazing to work with, fast responses to my many emails. Shipping was no problem, so don’t let that deter you if you are considering ordering online. Overall I had a wonderful experience and I have an amazing wedding band. I recommend you go for it if you are a fan of their amazing jewelry. Thank you Erstwhile.

Er
Review №13

I had such an amazing experience with Erstwhile. I wanted to be involved with the selection of my ring and had been eyeing Erstwhile online for years before I was even ready to get engaged, so I was thrilled to make an appointment at the showroom. They do offer limited weekend appointments, but I was able to schedule something on a Saturday without any issue. Nikki was SO helpful and kind, and super responsive on email. I decided on my ring during our appointment, and my fiance purchased it shortly after. He had a wonderful experience working with Nikki, and I truly cannot get over my ring. It is exceptional, unique, and exactly what i was looking for.

Da
Review №14

My wife and I had the most remarkable experience purchasing an engagement ring and wedding bands from Jared and Alisa of Erstwhile. We purchased a beautiful Raymond Yard engagement ring and Erstwhile original bands. The buying experience was as good as can be. Their office is gorgeous and we had the personal service one would desire in such a large and important purchase. Alisa held our hand through the process and Jared was a true gentleman with a vast amount of knowledge. They are not pushy at all and have quality stuff. Highly recommended!!

Et
Review №15

Bought an engagement ring from here back in late 2017 and just recalled now (while renewing the insurance policy on it) that I never left a review. We had a great experience with Erstwhile, got a lovely ring that we spent months searching for and could not be happier with how things turned out. Nikki was a pleasure to deal with and answered all of our questions throughout the process and was not pushy at all. Highly recommend to anyone shopping for an engagement ring!

Sh
Review №16

I found the ring for my wife here. Jared was very helpful, I wanted a diamond ring that didn’t look like an engagement ring but more of a cocktail ring. They had a nice selection and it was actually hard to choose. He helped guide me to the perfect ring and she loves it! She even sent Jared a thank you note!

An
Review №17

My engagement ring was actually not from Erstwhile, but my wedding band is. My husband proposed to me with a beautiful Veragio ring that I love, but the wedding bands that came with it were just not that nice. I worked with Jared to get the perfect matching wedding band made. He patiently worked with me and helped me choose the best matching option. The result is beautiful- I wear the wedding band alone or with my engagement ring and both options are great.About the company- I think they have such a unique offering and such a charming quality :) The selection Erstwhile has is absolutely amazing- such beautiful things!!!

La
Review №18

Erstwhile not only have beautiful rings; their commitment to customer service is absolutely above and beyond. We really enjoyed their relaxed attitude during the sales experience - they allowed us to browse freely, but were attentive when needed. Jared went the extra mile in patiently handling our complex international payment and even hand-delivered the ring to our awaiting cab! Kate was equally fabulous with after-sales communication and support. We would highly recommend them to anyone looking for exceptional antique pieces and service to match.

Bi
Review №19

Got a very good deal here on a vintage engagement ring. My fiancé loves the ring, and it was overall an excellent experience. Nikki is very professional and was always available to answer my questions. They have a beautiful selection of vintage and antique jewelry, and they let us look at everything without any pressure.

Jo
Review №20

Nikki was a phenomenal help in the (not easy) engagement ring buying process. Erstwhile has a beautiful selection and Nikki made it a low pressure process. Thanks!

Ar
Review №21

I had a great experience - the staff at Erstwhile was very helpful and communicative throughout the process. It was somewhat daunting to make the purchase online without having seen the ring in person, but the ring was perfect on arrival. My fiancee loved it.

Al
Review №22

I cant say enough good things about Nikki and her team at Erstwhile! I worked with Nikki on my fiances engagement ring. She is everything that youd want from someone involved in such an important part of your life: responsive, transparent, fair, flexible, on time, and very, very trustworthy.I was initially a little hesitant to work with Erstwhile since I was in Boston and she was in New York -- but I went for it because their stuff looked great. Nikki immediately instilled trust in me and made the whole process painless (perhaps even easier than working with a local jeweler). The shipping and whatnot was super easy.

Ra
Review №23

Found the ring for my wife here. Jared was very helpful, I wanted a diamond ring that didn’t look like an engagement ring but more of a cocktail ring. They had a nice selection and it was actually hard to choose. He helped guide me to the perfect ring and she loves it! She even sent Jared a thank you note!

Fe
Review №24

Beautiful selection and absolutely first class during and post sales support. Was extremely reassured, informed and happy throughout what was a first time experience for me! Would strongly recommend

We
Review №25

I purchased an item of jewelry from Erstwhile website three weeks ago and they were absolutely stellar from beginning (from the first point of online enquiry) to end (post delivery follow-up). They were patient with my questions and were very accommodating with my requests relating to delivery. Normally, I would be very hesitant in purchasing an expensive item over the internet, but my experience with Erstwhile has proved worthwhile. Easy, fast and fabulous service!

Ev
Review №26

I worked with Erstwhile entirely online. I knew the style that my girlfriend had wanted and we saw examples on Erstwhiles website. I communicated almost entirely with Nikki through the whole process. My questions were responded to promptly, and when I had additional requests for picture, Nikki had put the ring on and sent me additional photos.Once I decided to buy and size, the ring was shipped securely and promptly by air. The packaging included multiple boxes, paper work, and a hand written letter. I felt great about the entire online purchasing experience with Erstwhile.I will say that we had a tiny stone pop out right after it was worn, but Erstwhile took care of that and provided return shipping immediately. They stand behind what they sell and will be quick to fix any little issues that may arise. I would absolutely recommend them and think their website and service are excellent for buying unique items.

Ry
Review №27

The ring we purchased from Erstwhile has broken twice with ordinary use. The first time, they took the ring back and repaired it without issue. When it broke in the same location, their lifetime warranty was completely meaningless.Direct quotes regarding the broken ring -1) This is a vintage ring, something we did not manufacture to begin with2) These things happen all the time3) Im guessing you had the ring sized and the shank broke4) Any repair needed after the first 6 months is deemed due to wear and tearYes, Erstwhile, we had the ring sized by YOU. Saying your manufacturers warranty doesnt apply because you didnt manufacture it is crazy. How do you really advertise lifetime warranty when you wont repair a ring that has broken 2 times in 3 years?For reference, they wanted $175 to repair it for the second time, which they eventually (begrudgingly) offered to reduce to $100 for shipping so that they can say they offered to repair it for free again. We opted for a local vendor instead, as we have no faith that Erstwhiles repair would not present the same issues again.They have some very nice rings but I would not trust this company with an expensive purchase that you want to last a lifetime.

Ya
Review №28

I am one of those lucky women who got to pick their own engagement ring and I am so glad that we chose to work with Erstwhile! We had the most wonderful experience from start to finish and I am now the proud owner of the most beautiful ring that I have ever seen! I was specifically looking for an old European cut, three-stone diamond ring and all roads kept leading me to Erstwhile. Their articles on antique stones and engagement rings were extremely helpful and even more inspiring! I truly believe that they are the best in the business, especially if you are looking for something unique with old world charm. My ring was appraised at a higher value than what we paid for so I know for a fact that their prices are more than fair as well. Their selection of vintage engagement rings is out of this world!! And their collection of new production pieces are very well curated and manage to merge modern design aesthetics with the beauty and soul of vintage designs. Every piece I tried on had that little special something that none of the other rings I had previously tried on in other stores had. It was extremely hard to pick just one :) After a lot of back and forth (Thank you for your patience Nikki!!) I decided to go with their understated and timeless Rule of Three design. Nikki found me the most stunning old European cut diamonds while still respecting our budget, she answered every one of my questions (I had sooo many!) almost immediately with great detail and she was personable and caring every step of the way. My ring arrived a week earlier than promised and it came thoughtfully packaged with a handwritten note from Nikki. I could not be happier! Every interaction I had with this company was first class all the way! I know that not everyone might have the luxury of visiting their NYC showroom to try the rings on in person, but this companys transparency, professionalism and taste level is truly unmatched, so I would not hesitate to order from their website. If you have any question or doubts just reach out to them, they are very responsive and are always happy to help with clarifications, additional pictures or whatever you might need. Our next (but definitely not last) visit will be to look at wedding bands. Thank you, Erstwhile!!

Je
Review №29

Great place for antique jewellery. Extremely helpful and a fantastic selection

Th
Review №30

I purchased an engagement ring at Erstwhile. After eyeing a few rings on their website, which is very well laid-out, I made an appointment with Nikki to check it out in person at their NYC show room. The show room is a small office where youre able to check out as many rings as youd like ... Nikki was helpful with answering questions and making it feel like an easy process. She was transparent about the companys pricing and how the purchase process would work if I were to buy the ring.After checking out the rings, I honed in on two that I really liked. Over the course of several visits, I decided on the ring I wanted to purchase about two weeks after my first contact with the company. Throughout those two weeks, I visited the Erstwhile showroom four times -- one time was literally just to sit in a chair and think. Nikki and Jared are helpful about answering questions when you need them to, but theyre also happy to sit and do emails or other work while you just stare at jewelry for as long as you need to. This was comforting as I felt worried about making a large purchase on a ring that I had only eyeballed for a few minutes.Finally, I chose to make the purchase online and pick it up at their showroom. The process was smooth and I emailed Nikki again to set up a time to pick up the ring. Over the two weeks I exchanged about two dozen emails with Nikki, and she was always quick to respond and provide guidance when needed. I happily got the ring appraised for the amount I paid and my girlfriend said yes when I proposed with it a couple months later. She loves it.Overall, the process of buying an engagement ring is really weird. Living in NYC, the Diamond District has tons of in-person stores that you can walk into to take a look at rings, but a lot of them are very pushy and its extremely difficult to tell when youre being ripped off. On the other hand, shopping for a ring online is easy and efficient, and pretty transparent all things considered, but its an odd thing to spend a ton of money on something youve never even seen in real life.Erstwhile is the perfect in-between. If youre lucky enough to live close enough to their showroom, you have the advantage of browsing a very well-done website that is full of all the information and professional photos you need, plus the advantage of seeing it in person and dealing with patient, non-pushy employees to boot. I didnt think the purchasing process would be that easy when I first started shopping, so Im glad I found Erstwhile. I would recommend them to anyone.

Je
Review №31

My fiancé and I made the decision to go ring shopping together. Ive always loved vintage rings as I think they are made so much more beautifully than rings today. My search brought me straight to Erstwhile. We visited a few other places but Erstwhiles collection was far and away the best. It is a beautifully curated collection of antique and vintage rings and is supplemented with their own line which only uses vintage stones.We set up an appointment with Nikki. Walking into the showroom was a little strange - its more of an office set up - but we were quickly put at ease. Nikki was the perfect mix of hands on and hands off - answering questions when needed and knowing when to let us talk privately. She was engaging and funny and really made the whole intimidating experience of purchasing our engagement ring fun and relaxed. I wound up with a stunning emerald cut diamond Art Deco ring that I cant stop looking at (nor can anyone else!) We had to come back to have it resized as we didnt get it right the first time and the process was seamless. The whole Erstwhile team exudes this casual yet responsive energy which we really responded to. Ill definitely be buying my band here. I would recommend anyone in the market for a vintage ring visit Erstwhile, ether in person or on the web. The team is great and collection is killer!!!

A
Review №32

Update: Sadly my ring band broke last year... I dont wear my ring every day because I was afraid of this ever since receiving the ring. I didnt even try contacting ehrstwhile bases on other reviews and the fact they sized this ring in the first place and left the band thin is indicative that they wouldnt do quality work to fix it. I sent it in to Tiffany and Co and they fixed it perfectly even called to go over everything with me.My fiancee and I had a very bizarre experience when we visited erstwhile. Initially, my fiancee​ was going to purchase the ring I liked online without looking at it or allowing me to try it on. Considering the purchase price, I told him Id rather try it on to make sure I loved it. We scheduled a trip to NYC specifically to see this ring. When we got to our appointment, we were told the ring was out for a photoshoot. This was extremely disappointing considering we drove 20 hours round trip to see the ring.The interaction was very uncomfortable, cold, and dismissive. I tried on a very similar ring to the one I wanted, but after 5-10 minutes it was so uncomfortable in the room we decided to leave. For the record, Im a Midwesterner so naturally, Im a little more in tune with engaging people. My fiancee is from NYC and surprisingly also sensed the discomfort during our short appointment.My fiancee ended up buying the ring that was out on the photoshoot, but only because it was beautiful and one of a kind and we hoped Id love it. If our purchase was solely based on customer service during our visit we wouldnt have purchased the ring.The online purchase process was smooth and customer service was great. I guess in this case computer interaction seems to trump personal interaction.Overall, their selection is wonderfully unique and beautiful. I love my Edwardian Tiffany ring and can look past some of the negatives I experienced when I visited. However, I think being a little more personable could go a long way which is why I gave them 4 out of 5 stars.

Information
93 Photos
32 Comments
4.5 Rating
  • Address:589 5th Ave, New York, NY 10017, United States
  • Site:http://erstwhilejewelry.com/
  • Phone:+1 212-390-1144
Categories
  • Antique store
  • Jewelry store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
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