Excellent service, the sales representative David Ambrogio was very attentive and patient, did not make any aggressive sales pitch which I have experienced with other dealerships. The manager was very nice as well. Overall great experience of purchasing my first electric Audi.Thank you Napleton Naperville Audi!

I just purchased a used Sienna here yesterday, I couldnt ask for better service and better deal from anywhere else. They really took good care of the car and the customer. They put brand new tires, oil change, new brake pads all around.If youre looking for a car salesman, you can find them everywhere, but if youre looking for a friend to help you find the best car and best deal, you have to come here and ask for Scott Woolsey. Thanks Scott I really enjoy the talk and the time riding around the test track!!!

Mitch Massaro made this an easy decision and an outstanding experience! We visited a few dealerships in Chicago and Milwaukee and he was by far the best one we worked with. Very knowledgeable, helpful, resourceful and quick to find exactly what we were looking for (even when inventory is low across the country). I really appreciated his honest advice throughout the process, never pressured us to make a decision, and was very efficient and quick when it came to complete the sale. Would definitely do business with him again.

Mitch Massaro did a wonderful job helping me find the right vehicle for my needs. He was very knowledgeable about the features on each of the vehicles I looked at and patiently helped me select the perfect car. He has continued to be helpful even after the sale was completed.

Great time working with Jonathon Garcia. The original car we were looking at was gone when we returned but he got us into an even better car. No pressure, very warm and friendly. Great service.

I had an outstanding experience buying a car from Mitch. He is an Audi expert and gives you all the pertinent information to make an informed decision on the right vehicle for your needs.Had a temporary issue with the parking assist system a couple weeks into ownership and Mitch was very responsive with solutions. Incredible vehicle, excellent facility and fantastic customer service. I will buy my next Audi from Mitch!

Amy was GREAT to work with! She communicated via text and phone and helped me get the Q5 that I wanted! Thank you Amy for all your help!Dan walked me through all the technology in my vehicle! And, gave me his card and said - when you have a question, text me. Thanks to Audi of Naperville!

I contacted Audi of Naperville and was told I could purchase a new Audi S4 for sticker and delivery the following week. I was ready to provide my CC information when I asked for a specific delivery day range. Moments later I was told the price had changed; the salesperson indicated there would now be $5k premium over sticker and the vehicle would not be available next week, rather it was on a truck headed to Ohio where it would be eventually diverted to Naperville. I dont fault the salesperson, but I get the impression management may need ethics & customer service training. Consumers have long-term memory; potential gouging will not be forgotten. The dealership model is changing, and situations like this are providing momentum.

Bought a used car and traded in a car. New car is great but they lied.1. Nice long check list of items they supposedly checked. Kind of hard to check the brakes when they dont even have the wheel lock key. Back brakes not engaging at all. (New brakes $600.00)2. WATCH OUT FOR THIS SLICK MOVE .... Negotiated a price that didnt include taxes, title or plate transfer and never said a word to me about that. I had that added expense of over 1,000.00.The only reason I darkened their door was for the exact vehicle I wanted with low miles. NEVER AGAIN!!! Shame on you Audi of Naperville!!!!

Joe Silverman helped me get into a very nice, used 2019 Honda Civic. Luis and Tiffany helped me get it financed and helped me understand everything. Brian was really great with my trade in. The whole team took care of me. Thank you all for everything you did for me.

We had to buy a bigger car for our son who’s going to college. We asked our son to do the legwork. Normally, dealers do not want to deal with kids. However, this dealership treated my son like an adult: Tyler, our sales person, is awesome. You can tell he cares. We would definitely consider Audi of Naperville again.

I previously had purchased a new A4 here, but it was totaled. I found a used replacement elsewhere and was able to finally return to Audi of Naperville for their service department. I did get one “free” oil change at Audi of Morton Grove where I purchased the vehicle and wish I hadn’t even wasted my time there. Audi of Naperville is hands down the only place to go. They are phenomenal to work with, thorough and honest. Keith as a service department representative is a great resource. Their goal is to ensure that you leave satisfied. I will continue to return and highly recommend Audi of Naperville service department.

Great purchase & professional staff - I purchased a new Audi Q5 - it was like made to order. They have good inventory and the sales experience was very professional. No hassle and to the point. I love my new Audi and Malin Iskrenov was awesome to work with.

Keith provided great customer service. He was transparent and honest about the concerns that I had with my Q5. He shared all of the finds and only recommended what was perceived as critical. Not pushy or attempting to over-inflate the services. I thoroughly enjoyed Keith and his approach and will definitely return!

Dan Spero was one of the best I have come across. Very professional and knowledgeable. The experience was amazing and loved everyone there.

I traded in two low mileage cars in for a 2021 A5 Coupe. I owned both trades so it should of been an easy transaction. My salesperson Amy was great and we worked out a deal where Audi Naperville would pay me over $11,000.Things went downhill from there. I bought the car on a Monday and was promised a check by the end of the week. It has now been over three weeks and I still dont have my check, or the paperwork for the Assurant 3 for 1 package I bought with the car.Ive contacted Amy (my salesperson) and Gary, the Sales Manager, several times about the issue. Over a week ago Gary told me he had the check in hand and would mail it. The following Saturday I called and told him I still hadnt received the check and I was told he would follow up Monday. That was yesterday and I heard nothing back from Gary.So, Im out over $11,000 and dont know what to do...

I worked with Mitch last week and had an amazing experience. I chose to go with a 2018 A7, and he made the process extremely enjoyable and was knowledgeable about the vehicle. He set great expectations on the entire process and worked with me to make a deal that I was comfortable with. I recommend working with Mitch for your next car buying process.

Mitch and the Napleton staff took great care of us a couple of weeks ago! We were impressed by his efficient and friendly interactions during the purchase of our Audi Q5! We look forward to continuing our relationship with this dealership.

Joe, my sales guy, made the purchase of my S5 Sportback an easy one. There are plenty of Audi dealerships between my home and Naperville, but I felt great about working with Joe. His enthusiasm and tenacity to track down the car I wanted at fair price was impressive. Dan, the product specialist was a novelty, as well. Not in the fake dog poop way, but in the very intelligent and useful way. I know a lot about tech, but Dan’s walk-through was never condescending, only informative and entertaining. I would highly recommend this dealership and this team to anyone looking for a special experience.

Robyn made it so easy and convenient to bring my car in for a tire replacement at the last minute on a Saturday afternoon. She was very friendly and accommodating. The cost was competitive and I felt relieved to have the tire replaced by an Audi service professional. Continental Audi has a comfortable waiting area with offerings of water, coffee and TV. I value the work done by Continental Audi and I trust their advice and workmanship. Keep up the good work and thank you Robyn for a pleasant experience!

Amy really did an awesome job from initial contact to closing. The suv was as advertised and exceeded my expectations. This dealership even stayed past closing to get me safely on my way.I would definitely buy another car. My follow up to get additional info was handled professionally. Thanks and job well done,Henry

I have had several encounters with service associates at various dealerships and have realized that the trust you develop with them can be the difference maker! It is easy to spot a genuine person whom you believe, will not put any doubt in your mind while caring for your car. Robyn is one such person at the Napleton Audi service department in Naperville, Illinois who has all those qualities. The dealership is lucky to have her as one of their associates. I’ll surely be going there for my next service.

I recently purchased new car at Napleton Audi of Naperville. Scott took time to answer all of my questions, their customer service was beyond my expectations. Will definitely come back for future purchase.

Great experience at the service department dealing with some post delivery issues. Kyle walked steps taken to resolve the issue and even walked out to vehicle to check each item on the list to make sure it’s addressed. He’s an avid car enthusiast and is very knowledgeable on these cars, especially the Audi sport lineups. He patiently answered all the questions I had on the new vehicle and I will gladly pick Kyle as my service manager for my future service needs.

My fiancé and I have been looking for a Honda Civic for about two weeks and had been dealing with rude dealerships with rude workers. All of that changed when we came to this dealership. Scott Woosley, took care of us from the moment we called for an appointment, till the minute we walked out of the dealership. He also called to make sure everything was okay. He was polite, not pushy, and overall a great salesman. He treated us with respect and if he was unsure about something with the car, he was very straightforward rather than lying to us. The dealership was amazing with negotiations and treated us with total respect. I highly recommend going to this dealership and don’t forget to ask for Scott!

Keith Lindgren was my point person while getting my car fixed. He had a great personality and was super helpful. He kept me up to date on everything and explained the repair thoroughly so I could understand it. The service team had everything taken care of quickly and even performed a free inspection. Keith helped make the entire process quick and painless. Another great experience with Audi Naperville!

From test drive to negotiation, Nick Fograse provided me with a seamless, efficient and excellent buying experience. I would definitely return to the dealership just to do business with Nick.

Always professional, honest service. I’ve had my Q5 in several times for different matters - one of which 40k service - and never has anyone tried to press for additional work or sell me on anything I did not need. Fast, diligent, and professional! I will be a Continental Audi customer for a long time.

Our experience with Audi dealership at Naperville Il has been so good. From the time we entered till the time we got out with our new Q5 we were taken care off. Guided at every step and still can reach out to Mitch Massaro with any of our question.

This review is for the service department. My experience is one in which they told me what they needed to in order to get me to come in, then once I arrived they backtracked on everything they promised. Here is a detailed review of the events:After my windshield was broken I called them to see about getting it replaced. I was assured they would work directly with my insurance company to receive payment which was the reason I chose to go here in the first place. They even spoke to my insurance company and relayed the details of my policy back to me in our conversation (more on that later). I bring that fact up because it wasn’t like it was a short conversation where I could have misunderstood the policy. At that point, we set an appointment for the following week as they had to order the windshield.That’s where it all fell apart. I showed up for my appointment and they didn’t have me in the system. Luckily they had the windshield but they never bothered to call their windshield guy to set up the appointment. I was told it would take four hours to get him out there and complete the job. I got my car back 5 days later as their failure to book the windshield guy resulted in day after day delay where every new day I was told it should be done today.On top of this, they also refused to work directly with my insurance for payment as they originally stated they would. This was the whole basis of me even coming there in the first place and was even more frustrating than their repetitive failures in actually completing the job in anything close to an acceptable timeframe.I was told by the person that called every day to tell me my car wasn’t ready yet that he would talk to his service manager to “see what he could do”. As I picked up my car, I was quickly being ushered out the door and could tell that conversation either never happened or the service manager didn’t care enough to acknowledge it, so I stopped by his office.The service manager was apologetic but unwilling to actually do anything about it. The best he could do was explain to my why they don’t work with insurance as if that is somehow supposed to erase the fact that they agreed to in the first place.All in, I’ve bought multiple cars from this dealership in the last few years but this experience was bad enough to keep me from ever coming back for our next purchase or service.This was my experience. Maybe yours will be better.

We were shopping for a car here last month and had a very positive experience with Joe. He was professional, communicative, transparent, easy going and an overall pleasure to work with. We felt he really cared about us getting a car we were excited about! He would often reach out about specific cars he thought we would like. We highly recommend working with him if you’re looking to buy an Audi.

Kenny Fisher is very professional and courteous. He was easy to talk to, understood what I needed done and followed up as needed. My car needed service but also a claim for slight curb damage on two of the wheels which were covered by one of the outside companies which offer wheel and tire protection. Kenny spent considerable time getting the approval to get the repair done.As for the tire and wheel protection cover which I bought when I bought my car, at an Audi dealership, I would say that it is not with the expense ($1450) . They would not cover the replacement of one of the wheels which was damaged but would only authorize an air spray cosmetic fix which cost $110, and I thought did not meet the terms of the agreement. Lesson learned!

I don’t trust my Audi to any other shops. The people are always nice and understanding. The building is always clean. And the service is excellent!! With this combination of service they will always be my first choice for service and repairs. Thank you

Went in to purchase a Q3, was greeted by Malin and he was a wonderful and professional salesman. Made my car buying experience hassle free and exciting. Thank you for your patience and time with me! Definitely would recommend Naperville Audi to anyone looking for an Audi and would recommend asking for Malin! Thank you again!

These guys give great customer service. I am usually not the one to do reviews, but I believe these guys deserve some praise. I was getting my 2005 Audi A4 repaired. Robyn called with great detail on the repairs I needed, once the vehicle was there, she called periodically to update me on the status of my vehicle. And when I arrived to the dealership to pick up my vehicle, they made the process very easy. Awesome work on my car, and awesome customer service.

Kyle and Ryan were great to work with. We had an exceptional experience and they took care of us! We definitely recommend using this dealer’s service department. Honest, professional, and listened & satisfied our request.

Do not and I repeat do not buy here from out of state. Unless you use their financing or bring cash. This establishment is not interested in your money any other way. Heres what I mean. I have excellent credit. Got my own financing from my credit union that I have been with for 12yrs. Easy finance, great rate. Have check in hand for delivery. Wait...thats no good. How is a check from a federally insured bank with 5600 locations not good enough to buy a car at your dealership. I had to lose money on this deal cancelling a trip among other spends. I give one star because your sales people where nice people. Your policies affect your business. You should review your policies. Oh wait! You wanted me to run another credit app to use my check. Why would anyone be that financially irresponsible to take 2 credit checks for one loan? Very fishy to want a customer to do that. Good luck and hope you do better. Not good on this one.

Service department got me in right away, providing a loaner. Robyn was very professional along with the other service staff members. They always remember my name and going in for service is like visiting with old friends. I very much appreciate their attention to detail!

Joe Silverman was my sales rep leasing a new Audi Q3 this past weekend. Joe made my experience super easy and painless. He was professional in his recommendations, knowledgeable in regards to the vehicle itself, and was quick to answer any questions that we had. I also felt that Joe went to bat for us during our negotiations, and made us feel that we were getting a great deal. I am sure that we will be purchasing or leasing another vehicle at Napleton, and we hope that Joe will be able to help us out again when that time comes.

Kenny is awesome!! He is so personable, helpful and always takes care of my car. I will not go anywhere else because of him. He’s invaluable!

I worked with a young man by the name of Tyler Haines. This young man was great as we began the process. He was very knowledgeable about the product and gave me every reason that he could be trusted. I found a 2018 brown Audi Q7 that I really liked, but it had 2 small dents on the hood that they agreed to have removed. We stayed in contact for 2 weeks, with the young man ensuring me that the car was being repaired and that he would call me when it was finished so that we could continue with the process of me purchasing the car. Then it happened, my calls stopped being returned, so I called a manger who explained to me that the car was being sold as is; meaning it never was in the shop, as we were speaking. All I expected was for the young man to display some integrity and honesty. I understand the nature of the beast, get your money on, but not at the expense of your dignity. I will never, nor will any of my family or friends ever frequent Audi Naperville located at 1527 Aurora Ave. IL. 60540 again in this life time.Thank you,Greg ThompsonJoliet IL.

Dan Soelke was the reason I bought my Audi Q3 at Napleton Audi . There werent a lot of Q3s out there with the options I sought . I was dealing with salesman nationwide . Dan communicated extremely well . Being self employed in a field hit hard by the pandemic . My financing asked for last minute documents that put the deal at risk . Dan was understanding of the situation and had solutions . The Q3 I wanted was in strong demand he could have easily dismissed me as a challenged buyer . While fielding more qualified buyers . Nope, we text throughout the process . Once we were all set Dan stayed late ( I think it was taco Tuesday ) to meet me as I drove in from out of state . Everything was smooth . Finance guy was a pleasure as well . Great car . Great experience .

Keith has been so helpful! We ordered a new back roll up cover and it arrived in time to be added while we were already at the dealership. Hes been terrific while were waiting for a part to arrive - made sure I had the loaner car that was a great fit, and has been terrific about communicating with me. Added to great service is that Keith is a pleasure to work with - thoughtful and super nice!

If you search complete customer satisfaction on the internet, an image of Audi Naperville should be the first picture you see. Robyn Borchert and the technicians are polite, professional, and keep your vehicle in tip-top shape. Thank you.

Let me get this out of the way right up front; I hate the car buying experience. The reason for my disdain is that rarely do you find a salesperson who is not just there to make a quick buck for themselves and their employer.I have dreamt of buying a CPO S4 for a while now, and decided to give Napleton a try. I am an out of state buyer, so I was understandably wary of how this transaction was going to go.I can say without reservation that my experience was one of the smoothest auto purchase transactions I have made. This was largely due to Joe Silverman, who made the whole experience painless and easy.Thank you Joe and thank you Napleton for helping me making my dream come true.

Service was able to fix a big issue same day, very promptly, in time to take our vehicle on a road trip! Would have had to miss out on the trip otherwise. So friendly and helpful. THANK YOU!!

Everything was top notch! Great customer service from Kenny. He got me in right away and made the process simple.

What a great experience with Audi… from the moment I pulled in a service rep, Kenny, took over and no muss no fuss. Nice job, you all make a great team.

Keith is so easy to work with and very knowledgeable. Avis did an AMAZING job detailing my car. It looks like it did when I drove it off the lot the first time.

Audi of naperville is one of the worst dealership in Chicagoland area. Horrible customer service with zero ethics. They don’t care about their customers. I went to service for my Audi Q7 and my appointment was at 3:30pm and it took 3 hours for the service consultant to inform that they could not do service today even after setting the appointment. The service consultant left at 5:00pm without informing anything. At 6:15pm when I asked about my car keys they said they can’t do my car today and I need to bring my car again tomorrow!! What they did for 3Hours ? Nothing ; it was a complete waste of time. I was going there for last 2 years and every time I had horrible experience with their service departments. I will take my business to somewhere else and not to this dealership again. 😡😡

Malin and the team at Napelton Audi was great. Took the time to work a deal for me to trade in my current car and walked me through everything! Would highly recommend.

All around great experience while at Napleton Audi of Naperville. I took my A4 in for its inspection and was told by one of the reps my breaks were ready to be changed. Once I gave the OK to go ahead the work was done immediately and I received my vehicle the next day. Overall, great work from all the reps especially Kenny who helped us out throughout the whole process. 👍🏼

I just had my vehicle services at Audi Naperville and theres no way I can fit enough here to convey what a great experience it was! Keith Lindgren was my advisor and was extremely helpful and co.municative through the whole process! This is the best place to have your audi serviced, make sure to ask for Keith!!

My second time with Robyn as my service consultant and I was not disappointed. Her attentive and professional approach to my concerns was heartening. She helped me out with a Q5 loaner which was much appreciated.

Kenny was very attentive and accommodating with the issues that we had with our vehicle. He got us in and out in record time. He also kept us informed of the status of our vehicle during repair. A great service experience. Thanks Kenny!

The sales side is impeccable, the service side on the other hand poorly treats their customers and if they don’t turn you down they will give you horrible service maybe even mess your car up greatly more than when you dropped it off no matter how many thousands you are spending, GO TO AUDI WESTMONT!!!!

Well, I do love all things Audi, especially my A5! Additionally I do appreciate the prompt service expertly given by Robyn, she was spot on & in no time I was driving another beautiful loaner Audi to do a bit of shopping in beautiful downtown Naperville. She called me with a window of time of completion, I arrived at the dealership early and was able to enjoy a cup of coffee & was offered snacks . This dealership is an immaculate facility where where smiles abound, It’s actually a PLEASURE whenever I have my car serviced at Napleton Audi & reassuring to know Robyn is so attentive to making all things perfect for me & my A5!

Having my Audi serviced at Napleton Audi of Naperville is always a very nice and personable experience. From their knowledgeable Service Consultants to the qualified Service Technicians and very polite/professional cashier staff... The entire process is very nice and youll always feel heard and appreciated. Keep up the great work - Napleton Audi of Naperville!! I appreciate the service you provide!!

Our sales person Mitch was knowledgeableand informative and very honest with us. It was a pleasant experience with no stress.

I had the best experience with Napleton. The issue with my car and the insurance company was flawless. Keith in service was by far the best I have ever dwelt with. I appreciate the ways of communication as well. Most of mine was through text which worked well for me since I am in meetings most of the day. Keith was responsive and quick to deliver correct expectations and solutions. Also, I interrupted Keiths lunch when I came to pickup my car (early) and he didnt hesitate to jump out of lunch to ensure I could get helped right away. Thanks Keith!

Only gave 1 star because of Joe, the salesman my family and I were associated with. Everyone else? Embarrassing. Especially Gary, the sales manager. That man keeps absolutely zero of his promises and does not know the meaning of luxury customer service. If you’re going to get a luxury car, expect corresponding service. You won’t get it here though. Everyone could care less about what you need at this Audi. Not to mention that the new car we got for my birthday was broken and scratched in multiple areas when we first got it. When the new parts came in, no one called despite saying they would. How’s that for a luxury car brand?

I had a flat tire and made an appointment. Robyn came out less than a minute after I got there and assessed my service needs. She also found out that I was due for service. I figured I would have to come another day, but Robyn got it done. Since it was going to take two hours, she offered me a loaner so I did some errands while my Q3 was being worked on. Talk about great service!! Robyn is AWESOME! And the young man who brought my (washed!) car to me was awesome too. Fantastic experience! Great dealership!! Thank you, Robyn, and Napleton Audi!

Robyn kept me up to date and I was satisfied with the work. The loaner car was great. Very happy.

I purchased an A5 from Napleton Audi, there were no salesperson around, and was directed to Scott Woolsey, he is new 3 weeks, old, but was knowledgeable about the vehicle, and he did a tremendous job talking about the A5, and gave us good service, he would be an excellent salesperson for Napleton Audi, he was not pressuring us, to buy the vehicle, but was very courteous, friendly Andy wife and, his manager Gary was very helpful, no mumbo jumbo right to the point and helped us out, we are now waiting for the second set of keys and floor mats for the A5. I would highly recommend Scott anybody looking to purchase an Audi vehicle, he would be a great salesperson.Yogan & Para Ponnusamy

It is always great to work with this service department. Kenny gets a 10 again, but I am always impressed by the customer service I receive here. This is my 3rd Audi, I expect to own more and service is critical to that decision

I was very satisfied with the service I received at Continental Audi of Naperville. Robyn provided thorough information to assist in me in my car service repairs.

Audi of Naperville has always gone above and beyond my expectations from the day I bought my 2011 Q5 to present. Both sales and service people have always made sure to take care of my needs as they did on Day One. I have never had to take my car in for mechanical service, only maintenance so I am very impressed with the Audi itself! I am a forever Audi customer for life!

If you’re car shopping, Joe Silverman is the guy to see. He hustled every step of the way to get us the car we wanted from another dealership out of state, which other dealerships tried to do and failed. He made the transaction incredibly easy and never seemed bothered by our many questions. He called us with updates and was always available. Really friendly and accommodating. We cannot recommend him enough!After purchasing, our positive and seamless experience continued when we met with Dan Spero, Brand Specialist. Dan was super knowledgeable, excited for us, and overall very helpful. He answered all of our questions and made sure we knew all of the ins and outs of our new car (of which there are many). Thanks to both Joe and Dan!

As Usual, Dave is an excellent representative of Continental Audi’s service department. Everything was effortless, as seems usual for me. Over the last 11 years it has been a pleasure being a part of this dealer’s customer family, and it has felt like family. Since we are moving, we will miss them. The next Audi dealership has big shoes to fill.

Service was great. Service advisor, Jason promptly greeted me upon pulling in. Service work order was ready, noted additional work I wanted and communicated timely and informatively with me during course of vehicle service. Vehicle ready same day and returned clean. Great service...makes me feel valued as a customer.

Jason ( and Kenny) were great. Major issue with the turbos on S8 and out of warranty (2015 with 70k). Was going to be a big ticket item to replace. Jason reviewed my service record and opined that I took good care of it. He inquired with Audi on my behalf and Audi came back saying they would split the cost with me. Jason literally saved me thousands. And the car was detailed to boot when I picked it up! That’s looking out for the customers interest! Thanks!

The word to describe this place, professional knowledgeable and all problems solved. I was glad that my issue was solved, i am grateful that I had a car loaner, it’s very nice to experience a different vehicle. You always get a royal treatment.Thank you Jason.

The experience was seem less...an air bag repair under warranty. The loaner was fine and I received a text as soon as the repair was completed. Jason was courteous and professional.

I bought a Cadillac XT5, from Napleton Audi of Naperville & after the wonderful experience I had with Gonzolo, I kinda want to go back & get an Audi, too! Due to my work hours, I thought I was going to have a hard time scheduling a test drive & purchasing a car, during the week. Gonzo took me for a test drive on a Wednesday, took care of my paperwork over the phone that Thursday & I went back to pick up my baby that Friday. Everyone from the porters to the finance department offered top tier customer service & thats been hard to come by, lately. Thank you Napleton Audi, for taking pride in taking care of your customers! :)

Kenny did a great job when I visited the shop for an annual oil change. You definitely should ask him for help when you visit~~

I didn’t have an appointment but had just come from a competitor who I was not comfortable with their knowledge of my Audi Q5. Their pricing was a tad higher as well. Robyn got me in and out at the promised time allowing to make my next appointment on time. My cost was slightly lower but Robyn provided me with the documentation on my alignment, instilling more confidence that the job was done right.Again thanks Robyn for your excellent service😊

Went in for my first service a couple days ago and it couldn’t have gone smoother. Robyn was awesome - very knowledgeable, super nice, and transparent with the costs. I was supposed to wait 1.5 hours for my maintenance and they got me in and out in 30! Awesome service.

We have been bringing our car here for service since we bought it 4 years ago. We couldnt be happier with the service team! They are prompt and keep you informed of work being done.

Mitch was great to work with! Love my new ride!

I’ve used their services twice and I’ve been extremely satisfied with their service. Keith has been very professional and his communication is courteous and timely.

Good service, everything was communicated clearly to me. Overall satisfied with the service I received.

Had a great experience buying a car from Naperville Audi and Mitch who assisted me thru the process was terrific!

The service department is always awesome! Keith is fantastic! Updates on the process regularly and very professional. Great person to work with!

Hidden cost associated with cars was worst part. be careful with their finance department even if you like car. they added $8000 additional cost to my car which i got to know when i received my first loan statement. I specifically told that i do not want warranty then they forced me that its ontl $1 a month but from loan statement it looks like its $4000added: for $31000 price of car i ended up paying $42000 (amd that without APR). horrible experience.

Tyler is amazing! I purchased a new Q8 today! The financing process was easy and flawless. The entire team was great! Thanks so much for a pleasant experience!

The nicest people ever! Very personable and informative..I prefer this facility over Tinley Park!! Naperville always answers their phones and are super friendly!

The knowledge,courteousness and respectfulness is commendable. I can’t think of another Dealership to take my Audi to.

After weeks of calling my sales guy to get some questions answered, I went straight to Service instead and I was glad I did! The lady who took my call answered all of my questions and told me to bring our Audi Q5 in, no appt needed! Once there, I spoke to Keith, who was super helpful and easy to work with - he got my service going right away and then checked back in with me, even recommending an early-ish oil change to save me a return trip in 2K miles, which was appreciated. They inspected everything and handled the part our Audi was missing, before washing the car and handing the keys back over. I was very pleased!

Our service advisor Jason is a professional in every sense of the word and goes the extra mile to help us get the best solution for servicing my Allroad. He is incredibly helpful and I trust him to work in my best interest. Thanks for everything Jason!

I had an exceptional experience at this dealership. My salesperson, Joe Silverman, is a great guy and went above and beyond to make my experience a great one. I also want to give kudos to Brian Bertuccioli, thePre-Owned Sales Manager, for his patience and assistance in helping me find the perfect car.

My husband and I went to see Mitch to purchase our car. He was extremely helpful and the whole process was handled in a very efficient manner. We will definitely go back to purchase future vehicles from Mitch. His professionalism and knowledge was greatly appreciated. The dealership made it very easy to go and purchase the car safely as they have many safety measures in place to help you feel safe during this pandemic. We love our new Audi and couldnt be happier

Fast service. The staff was helpful and took care of my car.

I received outstanding service from Mitch throughout the entire sales process when I became interested in the Audi Q7. Mitch is highly experienced in the Audi brand and answered all my questions. His approach is very professional, knowledgeable and pleasant. Im very happy with my Audi and buying experience at Napleton Audi of Naperville.

Thank you Kenny! I appreciate your help every time I bring my car for service. You are always friendly and very professional.

First class service from the moment I stepped in the door until I left. Keith in service was nice enough to show me some of the features on my car I hadn’t figured out how to operate. I will definitely take my Audi to this dealership and whenever it is time to replace it, I would likely buy from them.

Forget Fletcher Jones. Just come here. I have been coming here from the city for a few years now. It pleases me seeing the same faces working there for a few years now (that means they like what they do and this is reflected on the service they provide). Keith and Dave always get me in and out.

I went to Napleton Audi of Naperville after having a check engine light diagnosed elsewhere. My service advisor Jason Piske handled everything with professionalism and a genuine concern for getting me back on the road. I went for a small vacuum leak which wasn’t a detrimental breakdown but thanks to their multi point inspection, they found one of my shocks were leaking and was able to replace it; who knows what other issues would’ve popped up if that was overlooked or if the multi point inspection wasn’t done. I’m super happy and impressed with their service and now I will always take my Audi here for any problems or concerns!

Understood the issue right away! explained me the alternative solutions to me, making me empowered to take the right decision and at the end did not charge me for the diagnosis! What else is required, I am delighted!Thank you Mr Dave, Audi Naperville.

Jason on the service team was awesome! He was very attentive and answered all the questions I had.

My S3 was serviced properly and finished on time. Got a nice loaner. Robyn the service writer was professional, courteous and friendly. My car was washed also. Great experience.