I have bought two phones over the last year from Kyle and both times he has made getting a new phone a quick and easy process. He really knows his stuff and is very helpful. Thanks again Kyle

Always clean and fresh inside!I love wandering around stumbling into new tech and gadgets!Their amazing TV display always draws me in like a moth to a flame...dont spend all your money lol!

Thank you Sam from Best Buy in the computer section! Awesome in helping us find the gaming headset we need for our pc. Sam was extremely knowledgeable and willing to take a few minutes to do some research and help us!

I do not know absolutely anything about computers, but I really needed to look into getting one for my job. I went in blind and an awesome guy named Zach helped me out. He was VERY knowledgeable and helped steer me in the correct path on what I needed to get. If it was up to me, that man would get a raise!

Everyone is ALWAYS very helpful at Murfreesboros Best Buy! I want to give a hug and Thank You to Cameron in the Order Pick Up area. She went overboard to help me with an order I had placed and did not pick up until 2 to 3 weeks after it was placed. Thus it was cancelled. I did not have my receipt with me. She made me feel that I was her only concern and searched the computer many different ways to find a solution. She discovered it was still in the store, and advised a refund had been issued after 7 days and no pick up and credit could be found on my email. She tried one more time and found the item was still in the store.Cameron was very caring and helpful and all was done with a smile.Thank you so very much for your professional assistance and kind heart. It meant so very much to me. I would love for Best Buy to take note of this great employee for truly going the extra mile!! Thank you!!

Horrible customer service. I wanted to purchase a cell phone case, and just wanted to check if the one I was going to buy would work. Stood in line for over 30 minutes. Asked guy at the front door. He didnt know so paged for someone to help. When I went back to get in line Best Buy associate began helping a lady who just walked up. The same Best Buy associate had previously looked at me, acknowledged I was waiting and said, I will be with you shortly. Then proceeded to help the woman who just walked up.

Had a in store pick up it was fast and courteous will definitely use again

Good place to see the items youll buy on Amazon in person

Really nice store here! It is one of few BBs to have remodeling done and it looks awesome compared to the old style. I am always greeted with very courteous employees each time I come here which, as a BB employee myself, I sincerely appreciate.To any PC builders and gamers, in addition to spotting this 11900k I have copped a 5900x and a rare LG 4k 144hz monitor here. This seems to be a good franchise for rarer hardware.

Let me start by saying the staff is incredibly knowledgeable about the products. I went in with the specs and price points I needed for a TV, and the specialist made the selection process very easy. I will definitely be back for any further purchases!

Everyone at this Best Buy is super friendly and extremely helpful. Ive never had a poor experience here. All the associates are willing to help with any questions I might have. I cannot say that about other Best Buy stores!! This one is the best.

Great salesmen, not pushy and very knowledgeable. They were shorthanded but we never felt neglected. Wonderful experience.

Bought a French Door Refrigerator from them on 02/23/2017, the freezer stopped working 07/10/2018 & ruined $280 worth of food. The repair man replaced part & leveled the refrigerator to the point that it came up off the wheel on the right side & I am not able to pull it out to clean underneath it or behind it. It started making loud popping & sizzling noises so I called & made appointment for same day repair 10/13/2021, unplugged cause I am afraid its gonna catch on fire due to the horrible noises. An entire refrigerator & freezer of food yet again for the second time ruined! The repair technician never showed up even though I called out of work to get it repaired. Now I am being told that the guy I spoke with in the appliance repair department did not check with the service provider department to verify the appointment. So, now they are saying they cant come out until 10/20/2021 to diagnose it & even then it might be longer cause they might have to order part/s. This is complete B.S. I also purchased 2 laptops from Best Buy that broke within the first year multiple times as well. Lesson learned, I will NEVER purchase anything from here ever again!! Nothing but junk products & bottom of the barrel service!!!

The geek squad team was so helpful and really patient with my questions! Zack and Daniel especially were great to work with and explained everything well.

Always fun to come to best buy. The service is great and they have very knowledgeable people!!

Found what I needed. Staff very friendly.

I liked that we were given time to look without pressure from salesman. Fortunately, what I went to purchase was there. But, what my friend wanted wasnt available. Instead of waiting for it to be back on the shelf, he decided to order online himself. The store was clean, and the staff was friendly. Four stars given only because shelves were not stocked with merchandise. I understand items are not all readily available, and there are delays with shipping. If I was not aware of those problems, I would have given less stars.

Very nice, clean, and customer ready store. However they have got to hire more people to work there! Their service for customers is a zero because they have no one to serve the customers. However the girl named Tanner help me out and she was absolutely awesome! Great customer service care girl!

Michael, Best Buy Samsung rep, is extremely knowledgeable and very helpful with my new phone accessories!!Please promote him.Thank you.

Went to buy a new TV. There was only one employee for the entire tv department. He was busy helping someone so I waited. After 25 minutes without help I went to Costco and bought a TV there. I was in and out of Costco in 15 minutes.

All the employes were very nice! The store is very nice! Also they have a huge selection of electronics so Im sure they have almost anything you could need!

We were looking to buy two IPad pros for our business. I was going to purchase them at the Apple Store in Cool Springs but after reading recent reviews it did not look good. So I checked out Best Buy Murfreesboro and went there. We were in and out in 15 minutes with what we were looking for. The staff were friendly, helpful and knowledgeable.

I will never go to this or any other Best Buy store again. I went to to purchase a new computer set up. There were at least 5 Best Buy people in the computer area just walking around. I asked two for help. I never received any. After about 15 minutes I asked the young lady at the customer service window to get someone to help me. She said that it was early and they had no one to help. I asked about the 5 people walking around and she just gave me a blank stare. There was no customer service...so I went to Office Depot and spent my $2,000.00 with people who know what customer service is and how to address issue.

Its fine. PC accessories arent stocks much but cant expect that these days. Clean, friendly, and helpful associates.

The mask police were at the front when we came in. Let grown ups be grown ups. Remember the My body, my choice slogan? But, I guess that only applies to when its abortion.The rating I really choose doesnt even register. But, in order to post a rating, something was required. And dont bother sending a reply from Best Buy about the CDC guidelines and safety garbage. We walked out. Our money spends just as well elsewhere.

Good services and items, helpful staff that are willing to price match with other vendors. Good open box deals as well

I had a portable CD player in my arms and the Geek guy that asked me what I needed, let me explain what had happened, before he said Wee dont work on those! If he had said that first, I wouldnt have given a poor score.

Nice big clean store. Prices are a bit high but thats to be expected. Employees are kind and helpful.

Very efficient, and got my item to the car faster than l expected.

Such nice helpful people work here! Pleasure every time!

I needed a new computer and Shawn C. took the time to help me. I also purchased a router and extenders. I am very pleased with the entire experience.

After the door had to fi d someone to help with new radio. A thousand associates acting busy

They where nice but didnt have the game I was most wanting to purchase and said they had it on line and was false advertising this is why I go to game stop in Smyrna tn.

We were able to find items to meet our needs BUT not the items they had advertised!

Chantin(I think I spelled it correctly) helped me tremendously in trying to determine refrigerator sizes. He was very professional..and, patient with me...I truly appreciated it

I got a breakfast bagel and some of the asiago cheese bread and it was delicious

Bought a new set washer and dryer; at delivery found bad damage during delivery. After none other to replace for 4 weeks they were quick to give us a borrowed set which we saved a lot of cash and kept this set

Employees super helpful and really nice just doesnt have the selection parts or equipment I needed and had to order off of Amazon to get the cables I needed

Update:5/2021 New location is nice but completely disappointed. Place was basically empty except for the check out line. Seemed like there was hardly any employees around. I didnt see any of the regular employees I was use to working with. Shelves seemed empty except for Amazon products. When did Best Buy become a warehouse for Amazon and Apple? 🤦‍♂️2019Went in to find an LG dishwasher but didnt have the model I was looking for. Going to order one through the Best Buy app. All the employees seemed very busy and focused. No one said anything to me when walking through the store. Still a good experience just to check out new things.

I was greeted as soon as I stepped inside, helping me to get what I needed and continue my day. I came in contact with 4 different employees and all 4 were helpful and pleasant.

Always great service. I had a return with no issues. Thank you best buy

Got in line for this GPU last night. Got in number 46 of 48 😎

Always a great experience at this store. People are friendly and willing to help.

Terrible customer service. I will never buy a phone from Best Buy again.

Very nice store. Huge selection. Found what I needed.

Found the appliances we wanted and the TV. Our rep Lee G was very helpful and informative.

Needed new air pods and BB made the day experience easy and quick

The employees at Best Buy were always so helpful and kind to us. They were always asking if we needed any help and we felt really appreciated. I also love that they enforce masks at all times so i felt really safe browsing around. I always this level of quality in a store which makes me want to keep going to this store even if i do not have anything to buy.

This best buy has quick service and the team members are very knowledgeable about what will and wont work for any item you purchase there

Nice people at the store. They’re patient nd answering all your questions till you place the order. Once you pass that stage, you won’t find anyone to deal with. U gotta keep calling and wait nd wait to find somebody to tell you that your items delivery date has been postponed one more week. Daaah, they already postponed it 2 weeks at the store. So now it’s 3 weeks, you pay for something nd you can’t have it till they wake up.

I do enjoy the selection but there wasnt really on the floor to help anyone unless you were buying a cell phone.

They do not communicate well with their customers. I bought a $1200 phone they did not have in stock, they ordered it said it would take 6 or 7 days. I tried calling them on the 6th day. Message said this store is not taking calls. So I waited and went into the store on the 7th day. No phone yet. So now the say wait for a message before you come back. SO far I have driven 70 miles twice and will have to drive another, 70 when I can finally pick it up. Did I tell you I am 83 years old?

I took my laptop to Best Buy, cause I have Geek protection. The young man who took my info was very sweet and courteous with me. While I was there I decided to get my son a laptop for his birthday.Best Buy is the perfect place to go for your electronics.

The place to go for electronics. Clean, organized, courteous employees.

Gotta wear a mask to get in store and get service? Will never enter another Best Buy or purchase anything from Best Buy. Just one family but it will add up. Good luck with your future endeavors.

Rude manager refused to price match iPhone Case had a wrong price sticker then looked at me and said if you read the label you will knew it was stocked in wrong place … very poor customer service and worst attitude ever 😡

Wonderful experience as always, got everything I needed and some extras, with excellent customer service

I ordered a TV for cyber Monday and opted to do store pickup. (I understand that the holidays are a busy time, however, I would much rather have the information up front.) I was not able to choose the store closest to my home, so I chose the next closest store. I was able to choose next day pickup and the website stated pick up was between 9am-9pm. I arrived the next day around 3pm. When I contacted the store, I was advised that I had to wait until I received an email from them to pick up my order. I was unable to pick up my order at that time despite speaking with store employees and explaining that I had driven an hour to arrive at this store. I was finally able to pick up my order-over a week after I placed my order.

Everytime I go to this store I can never get help from the associates!! The customer service is non existence.

Really nice store with good customer service

Tennessee is mask free. Wont be going back. Ill make my big electronic purchases at stores that support freedom.

ADVICE: if you have to order an item thats not in the store at the time, either buy a substitute or request that it be shipped by FedEx or UPS. Do not let them ship by regular mail. It will take a long time before you get the item. Excellent store financing available for good credit. Good quality electronics. I wish installation was part and parcel with purchases.

This is a place to unwind and relax on a weekend. Its not just another electronics store, one visit to best buy makes you forget everything else.

I have used their drive up pick up lanes a couple times and really likes not having to go in just to pick thing up. They employees are very helpful and always in a good mood. I even returned something using the same lanes which really helped expedite my business there and increase resolution time. especially since it was a 65 TV.

Can be a bit pricey, but sales and open box items can get you a steal. Easy financing. Unfortunately, service is based on what you look like. Regardless, my favorite place for appliances.

The BESTI had the need for a TV, and fortunately Best Buy had a HUGE selectionAfter the worst experience at the Coolsprings store, I drove to Mufreesbourgh, and glad I did.The absolute BEST experience. I explained to the consiere at the front of the store what I was looking for. He instructed me to wait in the TV section, by the time I got to the back - Sean was there. He was well informed and most helpful with me making a selection of the TV that met my needs - at a great price (savings), and all done in record time.This store and experience reminded me of why the store is called “ BEST BUY”KUDOS to mufreesbourgh Best Buy, well worth the drive

Bought a brand new 4K TV from Vizio at Best Buy. Ordered it to pick up. They carried it outside and loaded for me. Everything was great. Theyre really super nice there!!

After buying an open box tv and getting it home, we had it mounted to the wall and tried to use it. After buying a new remote, we tried to pair the remote with the tv. It didnt work. I spent 30 minutes on the phone with samsung after which it was discovered that the tv was left in retail mode. I called best buy support because some incompetent moron in their corporate office decided you cannot call the retail locations any longer. After 30 more minutes on the phone to some remote support tech the call dropped and they did not call me back. They do not even have protocols in place that they are supposed to call back if the call drops. So I then had to start over with another person. 30 minutes later and all he can tell me is that he cannot even call the store to try and get resolution and all he can suggest while we wait for his team lead to read an email somewhere in the world is to have the installer come back, take the tv down, drive 70 miles round trip to have then unlock the tv. Did i mention they are the ones who failed to do this to begin with?There is a reason best buy is considered one of the next big box retailers to go under. This is a prime example.

Excellent service by Geek Squad.

It’s always fun to just browse. With more and more media going digital the best part is looking at hardware in real life... or ordering it and returning if you don’t like it. Curbside pickup is easy and convenient

Busy need more staff. But they are helpful and willing to walk you through whatever it is you need

This store has not had decent management in years, and the quality of staff has dramatically changed since they opened the new store. It seems like its full of young people who just want to play around and flirt with each other to take up time instead of usually being focused on their job.

They had everything I need, but I had to ask where each thing was. Non intuitive for, but got the job done in a friendly fashion.

Very clean and our salesman was very knowledgeable, but got overwhelmed with his knowledge. Had to leave, my head was spinning

Good service but hard to find help sometimes and never want we want in stock

Awesome, they have all the latest tech available to see physically. For me it was the Samsung Galaxy Fold 2!

I was helped by Taylor in electronics (computers)and she was AMAZING! She had the personality that lights up a room. Thanks for your help.

Me and my boyfriend wanted to buy ipads for school. Waited 45 minutes for help, while at least FOUR different employees walked by like they didn’t see us. After asking for help from a different service department, we waited for another 10 minutes before leaving. Needless to say, we are never going back and I highly recommend y’all don’t either, make the drive to another one. They need better customer service and definitely a new management system.

So I went to Best Buy looking for wireless charging stations this particular day. Now I have been to this store multiple times and every time security makes sure to say hello it then I have to try and get help, used to not be that way. When I did get help it felt like I was bothering them.Letting the poor customer service thing roll off my back I continued shopping. Came across their refrigerator water filters and almost left due to no help; instead I had to stop an employee with a radio, who was rushing by, to get some help.Long and the short of it is not to expect great help from this location, that is managements fault; they do however have all the things you would expect to find behind the Best Buy brand!

I order iPhone 13 pro max on 9/27/21 after being promised will be ready on 9/15/21 on 9/29 they canceled my order, very disappointed.

Love that I can ask for help and theres always someone available. The new store layout is totally different from the previous store but well worth the walk around.

Did a online order went to pick up item one order being processed before me. The total time I was there and out was there minutes. Very efficient.

I went in to buy a game for my husband. That section was well organized, and the game I was looking for was easily accessible. Only downfall would be employees at this location were not as helpful as your typical best buy..Especially the host. But overall good, & fast transaction.

Helpful staff. Displays needed to be updated several items were down to Display only availability.

Standard Best Buy. When to purchase ink but they did have my.

Great people work here. Amazing customer service.

Great place for food and shopping. Great staff too.

Bob was such a help with us picking out a new smart TV. Amazing new technologies are hard to understand, but he was very helpful.

I love the curbside pickup option!

Not one department answers the phones anymore. I spent hours over several days waiting, and not one person picked up the phone. Yet when you walk in, the employees stand at the entrance with their hands in their pockets. Not one apology for the waste of my time. What is wrong with answering a phone? Employees do less and less, and they want to get paid more and more?? For what?

I walk in the store i have been coming to for yearsMet with disgustTold you may look around but not shop here or interact with employeesI have a medical condition from having covid back in novemberAlso veteranWas told barely any information for what i wantBeen wondering the store being starred at discriminated againstThis is what i joined the marine corps to fight for this countryMy god we got the shotIm an honest hard working republican customerSimply need something and been greeted with disgust discrimination prejudiceSeriously need to find better ways to customer service those with disabilitiesBtw store was cleanSucks one of my most favorite places to go since a kid bans myselfSad to see this and experience it

Twice I’ve gone here looking to purchase a radio for my truck and twice I’ve been rudely denied service or entry because I can’t wear a mask. I firmly believe that businesses should be able to serve customers of their choice, but the reason I can’t wear a mask is because of a service related condition from my time in the military. These people have been rude to me twice now. They have not offered any online, pickup, or delivery service, they just denied me service at all. I hope they aren’t treating other people this way, especially other veterans.

The staff was great available and informative without being pushy. Thank you.

Went to this location yesterday to buy a computer for my upcoming job.Will V helped me and was absolutely amazing. Super patient and knew exactly what I needed. He hustled and had a great attitude despite him being the only employee in the area with atleast 6 other customers. I will return!

Great help picking the right tv for me. I didnt feel they tried to upsell me. They just helped me meet my meds.

The selection here is not very impressive. Always here with hubby looking for computer parts and can never find anything close to what we are looking for.Couldnt find a decent streaming cam.Finding the right AUX cable for what we need is impossible too..When we try to get help, it feels so difficult to get an employees attention.Out of the last 15 times weve been here, we have not bought a thing since they dont have what were looking for.It is a nice looking BB, but since its the most popular place to buy tech here, it feels so disappointing.

Staff is friendly and helpful. The new store is well laid out.

Great place to get a haircut

The new Best Buy is HUMONGOUS! The staff is great. Ive never had a horrible experience with anyone who works there.There is no touch pick up or you can go inside....mask required.Have fun!!! 😁

Second bad experience in the new store. The first experience was a more than 2 hour wait to buy a new $800 phone and get it activated. Today I had an online order pickup and was shopping for laptops. I waited and waited and no employees ever showed up. Finally went to entrance and asked for them to call someone. At least 20 minutes later, I caught a kid out of uniform with a Best Buy shirt on. He was zero help and knew less than I did. Finally, at store pickup, I waited another 20 minutes and no one evwn acknowledged my presence. Cashier stands were backed up into the aisles as well. I would rather pay more online then do business at this location.