I have absolutely no complaints. Grey and the team made me feel welcome and made the entire process stress free. I was at the dealership 45-60 mins, it was a quick process. Grey explained and demonstrated all the details and features of the truck. He even help move my items from my trade in to the new truck. We were able to talk about the truck I was buying and other things that had nothing to do with a vehicle. Overall it was a great experience and I would definitely recommend others to go visit.

It was a great experience. We went in and left with a car in just a few hours! Roman did a great job getting me what I needed to leave with my new vehicle, even under the pressure of my mom lol she can be tough. All around it was a the best experience I had buying a car thus far and I will definitely come back in the future.

They worked hard to get GM to cover a significant part of the cost of a new engine. They were friendly and accomodating. They did not get the work done when they said it would be done. I would prefer them to be realistic instead of being hopeful.

The young lady technician did a fantastic job of servicing my vehicle. She was fast, pleasant and professional. I appreciated how she took the time to tell me about what she checked and the services I was going to need in the future. Excellent!!

Bob Grimm Dealership worked with me and my warranty company to make sure certain parts were covered. I was very happy that they did that to save me from spending a lot more money for my repairs. I will always recommend Bob Grimm Dealership because they keep this customer very happy.

Easy to work with. Very friendly. Bought new truck sight unseen 4 hrs away and everything went smoothly. Thanks to salesmen Steve Rice

I saw I car I wanted online and immediately got the help I needed to make it happen. Nothing about the process was pushy, or rushed. I was able to walk out with my new car knowing Im in good hands. I would highly recommend Grey to help you find your next car. Hell help you find exactly what you are wanting in your vehicle

Had an appointment for oil change and tire rotation and bulb replacement in drivers side turn signal rear on September 10 at 10:30, and called and added remote starter for the same day, took day off from work, went to appointment and they didnt have the remote start. They didnt order it. So now I have to take another day off from work to get installed. But they havent got back in touch with me, to say they have it to get it installed. I left green Chevrolet on Knoxville in peoria il for bad service. And now I am getting it here. I have no chance then to go else where to get the remote installed. I wanted gm parts and the dealership to install it for me, but they wont call me to tell me they ordered the part and time for the appointment.Thank you,Regina Garnett

As far as I can tell so far things were done correctly. I got a loaner as requested. I couldnt get my car picked up right away and they were fine with that. Just for further help, the loaners need to be cleaned before giving them out. The inside was a dirty. ..... shreaded cheese on the back floor, box in the trunk area. Wasnt a big deal but with Covid it should be.

As for sales great. The shop side I would not recommend to anyone. It seems anything more than an oil change is to much of a hassle for them. I took my truck in and had an oil change done. I brought up the water pump was leaking and a knock in the engine along with the parking brake. They did the oil change, replace the water pump under the warranty. The parking brake I was told that it is something they dont inspect prior to sailing the vehicle and it would be $500.00 just to look at it. As for the knock I was told to take it to Dodge and have them look at it. So I guess my buisness will go tothe dodge dealership now. My wifes brand new chevy Brakes went out, then came back. They did the oil change and told her if they go out again to let them know. So we may have to take her chevy to another dealership to have them inspect the car.

Jon Ricketts was awesome to work with and I will absolutely be back when the time is right for a brand new or used vehicle again...

I found Bob Grimm Chevrolet to be very accommodating especially the sales person Chris Rivera. I was able to settle my deal very quickly without any red tape. I highly recommend Grimm Chevrolet.

We have purchased multiple vehicles from Bob Grimm Chevrolet, always extremely satisfied!!We now live in FL; however traded vehicles while visiting family here in IL.Highly recommend these folks!!

I had a wonderful experience with this dealership. They immediately responded to my online request for information. My salesperson was great to work with and what I appreciated the most was he was not pushing me faster than what I wanted to go through in the purchasing process. I enjoyed my experience and would definitely go there again!

As always, we had a wonderful car buying experience. Steve was incredibly kind and helpful in our experience. Also, it was quick and easy. They gave us top dollar for our trade in.

Ive been a long time customer but today was the final straw. Offered me a rebate on new tires then refused to honor it, but I looked past it. Constantly late or behind schedule for service calls, but I looked past it. Today however, I mentioned I needed the service department and they slammed the phone on me at 4:50 and wouldnt pick up phone again until after the service department left at 5. Avoid this place at all costs, its rotten all the way through.In response to your reply, if you have amazing people then why do these things keep happening? Its multiple departments which gave me trouble. You never did anything to correct the problems. Youre rotten all the way through and its clear as day.

Just a warning if you are selling your car here it will more then likely be used to rip someone off either by covering up things wrong with it and passing it off as “inspected” or by not disclosing thing that are wrong with the car and selling it off knowing it will be back for service in just a couple of months after selling you the “extended warranty” that really doesnt cover anything besides really minor problems. If you are buying a vehicle from this place, id advise against it, but if you must, id have it inspected by 3rd party and not by anyone they would suggest. If they do inspect these vehicles, the technician/s responsible for this isnt very good at it. The techs they use to service vehicles arent much better as ive been burned by each of the above mentioned problem areas.

I worked with Chris Rivera at Bob Grimm Chevrolet to purchase my (new to me) Chrysler Pacifica - he made everything so incredibly easy. I found the van online, called him Monday morning when they opened, test drove the vehicle, had financing in order, and drove off the lot with it that afternoon. Everyone we encountered was so incredibly friendly - we couldnt have asked for a better experience!

My GMC truck developed a leak inside the cab around the windshield area after a recent rainstorm and since it is parked outside it concerned us. My Daughter recommended Grimm so I called and got scheduled quickly. The Body Shop worked quickly and effectively found the problem and resolved the issue. They answered every question I had and were very personable. Every phase was very professional and courteous from the phone call, to the Body Shop to the payment was done to my satisfaction. Because of this I will bring my truck to Grimm for any service I might encounter while in my possession. Thank You.

Your employees are the best! They are knowledgeable, professional and friendly. It sure makes life a lot easier.Thank you 👍

Sales staff busy but kept me at comfort, satisfying my needs and questions. Very thorough in explaining the vehicles operations before leaving. The financial department was ready to go when we signed the paperwork and explained each and every document. Very satisfiedMike

Got exactly what I wanted for a good price. They were efficient with my time, and happy to answer any questions I could have. Much better experience here then any of the previous dealerships Ive worked with.

Chris Rivera got me into my dream truck. In a time where new trucks are hard to get ahold of I ended up at a dealership 70 miles from home. From the first phone call I felt like I had been doing business with Bob Grimm Chevrolet for years. The buying process was super easy, most of it done over the phone. When my wife and I arrived we were greeted by Chris and took a few minutes to get acquainted. Before we knew it we were on the road with our new truck, turning heads the entire way home.

Bob Grimm gave me what I wanted and worked hard to get me the payment I could afford. Chris Rivera worked with me over the phone and even came in on his day off to ensure everything went smooth. Awesome people and awesome service.

Everyone at the dealership was awesome. Steve Rice was the sales person we dealt with. He was super nice and made everything so easy. I highly recommend Bob Grimm Chevrolet. It was worth the drive.

Rick Bauman my salesman was great throughout this process. His son Roman Bauman and everyone at the dealership we dealt with were friendly, professional and it was a great experience start to finish. Couldnt be happier.

Best car buying experience I’ve had. Liked using text rather than going back in for in person. Was able to show up to the dealership once, already knowing what I was going to buy, and leave without a lot of back and forth.

So far I have been very pleased with the service department.

The car buying process was quick and easy all the way around. Roman, Chuck, and Jim were all a pleasure to work with in helping me get my wife her new vehicle!

The dealership employees are very knowledgeable and professional.

This was my first visit ever to any Bob Grimm dealership; I brought my Chevy pickup in for service. The experience was outstanding start to finish. Each person I engaged with was friendly, professional and competent, clearly possessed of an attitude Id describe as Lets get your car concerns resolved and lets get you back on the road. I also noticed an authentic collegiality in and among the folks in the service department - it was obvious they liked working with one another. This spirit of cooperation gives me, the customer, a strong feeling of faith in the collective ability of the service department to get things done, and done right.

Timely, courteous, all staff where polite and welcoming, dealership was extremely clean, our tight timeline was always kept in mind and we were able to complete the entire buying process in less than an hour and a half.

Chris Rivera was excellent to work with and explained everything well.

I bought my High Country from you and it has Bridgestone tires 80,000 mile warranty. I have 34,480 miles and I was told they I not safe to drive fast. they are defective sidewall. Your service man said he would only give me 20% and I had to buy same tire again in order to get the 20%. Now do you think I am that dumb to put that same tire back on? Whats the deal with 20% and the tire is less then half of the warranty miles, thats a shame to be treated that way after I been a loyal buyer from Bob Grim but not any more.

Very poor experience overall. I bought a vehicle from Bob Grimm, promptly found out it needed over $5000 in repairs, and all they could do for me is give me a $200 credit. Definitely my mistake for buying as-is, but I went to to dealer and passed up the used car lots in hopes of buying a vehicle that I could rely on. Woops. I know I cannot blame them for all the repairs my vehicle needed, but they 100% knew about some of the issues before they sold it to me. My experience with the service center was very poor. The service writers have no clue what they are talking about, any questions I had were answered through them by a mysterious service manager. I was wondering if one of the repairs on my vehicle was covered by a recall, and I was lied to 2 times. I was initially told that the recall expired at 6 years/120,000 miles. Recalls DO NOT expire. After I sent a service writer the exact NHTSA recall notice to dealers for the issue with my vehicle, I got another obscure response from the mysterious service manager through the clueless service writer. I do not trust this dealer and will never return or recommend.

Dealt with Tony at service very courteous. Keeps you well informed. Waiting area very clean and comfortable !

Very Professional Dealership. Work is done very well and prices are great too.

Hands down the best customer service I’ve ever experienced. I felt heard and respected, and every individual I spoke with was very kind and helpful. We worked with Steve Rice and I will refer everyone I know who’s in the market for a new vehicle directly to him. We’ll be returning customers for life.

Second review as I need to update the repairs on the lemon I was sold. Was just told that the engine needs to be completely over hauled for another bill of $5,000. GM is helping with the bill this time but not because the original dealer, Bob Grimm, did anything about it. I am at another very good dealer in Minnesota. My cost in addition to the $5K I have already spent is $3K. To review they sold me a car with painted over rust, a bad transmission and now an engine that made it all of 80,000 miles after I purchased the car. If they are as reputable as they like to appear they should not have purchased this car at auction without doing the due diligence. Buyer beware.

Jon Ricketts takes excellent care of customers and goes out of his way to help

Very relaxed and friendly. I always have both my vehicles serviced there

The staff were friendly and helpful and did a great job. The courtesy ride was greatly appreciated.

This is the 3rd vehicle we have purchased from Roger Bertschi at Grimm Chevrolet in Morton IL and have nothing but good things to say about them. We have our vehicles regularly serviced there as well. Roger is knowledgeable and helpful but not pushy when discussing buying a vehicle.

Ill be quite honest, I do not like buying vehicles, and it is because of the whole buying process. It usually centers around a pushy salesperson and then a terribly lengthy and drawn out haggle over price. I dont have either the time or patience for either. I sent my husband to the dealership to let them know what truck I wanted, what I would be willing to pay, and to please have everything ready for me when I arrived. He arrived home with a smile on his face...not something usually seen after that experience. He told me that it was the most pleasant experience he has ever had at a dealership. We arrived to pick up the truck, paperwork was ready, everyone was super friendly and we were out the door within 15-20 minutes from the time we walked in...and that was ONLY because the finance manager was in with another client. Otherwise it wouldnt have been that long! I thank you and your team (and Chris) for your remarkable and refreshing customer service!!! We will be back for all of our new purchases!

I was late for my appointment, but the Service Dept was still able to accomplish my oil change. Awesome Team!

Roman is an excellent person to work with very nice, returns phone calls Within the hour. I got a very good deal on a great s.u.v, they worked with my credit and made a down payment very easy to obtain. I highly recommend bob grimm chevy for anyone looking for a new vehicle. Thanks agian roman and the great people at bob grimm chevy

The techs took care of my truck in record time. I was there to get an oil change and fuel filter change and was in and out in 30 minutes. It is a pleasure to come in and everyone is friendly and helpful. There was plenty of coffee and the restrooms were clean and smelled fresh. I like the music that played in the background. I am a person of faith and enjoyed listening to the music which is uplifting in these times of uncertainty.

Courteous Professional Wore PPE. On inspection, they brought to my attention of filters cabin air and engine needing replaced. I appreciated making me aware and I had them replaced. They indeed needed replacement as they kept them to show me!

You have good mangement people . They seem to care about about us customers well as the people that serve them.

Salesman (Roger) was very nice. He worked with us on our payment, showing us options. We did experience one little glitch after doing some different payment options. We were told our payment was one price and then told later that they had made a mistake and the payment was going to go up. After seeing that we were not happy, they worked it out and brought it back down for us to accept.

Between the part taking 2 days and the apparantly only tech needing a day off, it took a week to fix a radiator. They did supply me with a loaner vehicle which was nice. I am mostly upset with chevy not backing their products. My truck only has 45000 miles and the radiator goes out. Chevy would not cover this with their powertrain warranty. Luckily I did purchase an additional warranty that covered it. All in all, I wasnt completely happy with the whole experience.

Bill was super helpful with status updates and expediting the repair. Also I received my car looking like brand new!! Outside and inside of the car cleaned.. just like I had when I purchased the car from a dealership!! I had the best experience with Bob Grimm!! Highly Recommended!!!

Great service and exceptional work. Think they buffed out that front end nicely.

Absolutely the best customer service Ive ever had while purchasing a new used car. I will with no reservations refer friends and family to Roman Bauman. He turned a stressful situation into a pleasant, friendly and easy process.

Great service! They were very personable and extremely helpful! Roman helped my find my perfect car! They made it all happen even after jumping through some hoops! I wish I could give them more than five stars!

I brought my car out there at least seven times wow they did accommodate me with a vehicle that I don’t agree with very safe in itself my car still has the same problem that I had when I brought it there the first time they said it was a wiring issue but it was clearly an engine and the transmission issue because I kept telling them that the diagnostic OnStar was sending to my email to check the engine and check the transmission nobody ever did that and if they did they would’ve found that this valve was leaking so I wasted $700 on a wiring issue that probably didn’t even need to be fixed in order for me to drive my car saying that I’m on a budget and now you want me to fork out another $700 To actually fix the problem that I brought it there in the first place

If I could give 0 stars, I would! My visit to service my car was greeted with maskless employees with no respect or concern for the health of their customers. And I was told it was company policy! WOW! There are plenty of Chevy dealerships around that are concerned with the well-being of their customers and employees. You will never see me spending my next $40k in this establishment. And I’ve spread the word.

The service department is wonderful! Caleb and Cameron are incredibly helpful and very personable. Bob Grimm Chevrolet in Morton will always have our business.

I purchased my first vehicle from Jon in 2000. He treated me great back then (I was 19) and has maintained that level of service throughout the years. The whole dealership has a great culture and great employees (sales and service). I will continue to use them for future purchases as they make the car buying experience fun.

Fast and efficient and a comfortable waiting room. Many of the employees were not wearing masks. I requested documentation concerning the erratic shifts my transmission makes in the morning. The service representative failed to add it to the work order. I was told there is a service bulletin on this transmission, but I didnt get one.

I recently bought a Dodge Charger from Grimm Chevrolet. Jon Ricketts was my salesperson and he gave me a great vehicle at a fair price. I would definitely do business with him and Grimm again.

I had my vehicle towed to the dealership, arriving at 5pm, closing time. The service manager had arranged for an employee to take me home. However, the dealership owner was there and arranged for a loaner vehicle for me to use. It was all very generous, and appreciated.

Friendly and knowledgeable staff that made a pretty simple buying experience.

Bob Grimm went above and beyond definitely will recommend.

Always nice people at the service counter

I was a first-time buyer and the salesperson helping me, Roger, was very helpful in walking me through the entire process. He made feel very welcome at the dealership and was very friendly even as I struggled to follow all that was happening. I also received a great deal of assistance from another worker, Krystal, who further aided me throughout the process, helping me understand all the details of my purchase and smoothing the experience.

I stopped in with my van to get work done. The staff quickly diagnosed my problem quickly, and had it fixed very fast. The waiting room was comfy and had great free popcorn!

Dealing with Roman at Bob Grimm was easy and we never felt pressured.

I have ALWAYS been treated well and received excellent service from Bob Grimm. Would highly recommend them to anyone!

Worst car I have ever purchased. Chev Equinox had paint over the rust to hide it. A transmission that was slipping but never disclosed until over a month later. Two years later and over $5K in repairs and it is still breaking down. I will never get through the payments before I have to dispose of this vehicle. You cant tell me that Bob Grimm didnt know it was a lemon. No I will not call Chuck as the standard response gives. Perhaps they can call me with a solution.

Friendly service. Salespeople are very knowledgeable and will answer all of your questions. Business manager is professional while also making you feel valued no matter what your financial status is.

We would recommend Bob Grimm to anyone! We went to multiple dealerships before we found exactly what we were looking for and Jacob Hill was awesome. Quick and easy and we drove away very happy. Thank you so much!!

Excellent doing business. Went above call of customer service even delivered my car. I could go on and on. Definitely recommend to friends and family.Christine H

Great salesmanship, determined to work with me, I appreciate everything that you did.

Always friendly and knowledgeable staff.

This dealership and Jon in particular treated us with much respect when buying a vehicle from them. He listened to our concerns and we got a fair deal. When we got the truck home I realized the passenger side window was not operating correctly and service fixed it no problem. I would definitely recommend this dealership and Jon Rickets for all your car needs.

This is my second car buying experience with Steve at Bob Grimm and once again it was great. They helped me get exactly what I wanted and worked with me to make a deal everyone was happy with.

Always great service and friendly people!

I got the car I was looking for.Not a brand new one but a 2000 SS Monte.They was good people.I could of got a brand new car .But I got the use one.Car look great an run really good.And one of a kind paint job.They kept there me happy an went way an above .Sale. person kept it real an the hole Bob Grims family made you feel like you know them for years.GRIMS NUMBER ONE IN MY BOOK.THANK YOU.

When purchasing my 2020 Blazer from Bob Grimm Chevrolet, Steve Rice and Rick Bauman were great to work with. Their customer service is great. While I was working on 3 different dealers to make a deal, they were the only ones that kept in contact with me. They had the actual vehicle that I was after and simplified the entire purchase. I am very pleased and look forward to make more purchases from Bob Grimm Chevrolet in the future!!!

Sales Rep was very responsive and helpful. Answered all of my texts/emails quickly.

I have never had good experiences with buying a car. That is until Jon Ricketts at Bob Grimm helped me to purchase a new car for my daughter. He was patient, helpful and very accommodating. The whole process from the test drive to closing the dealership with the finance manager was great. I would highly recommend this dealership and most definitely Jon!

Everything I asked for them to do was completed and done in under 45 minutes as well.

Came in for oil change. We have a white vehicle and there was grease spots on hood and door. Recommend paper floor mats and possibly a quick car wash.They didn’t put the correct mileage for next oil change.

I needed front brakes, replace spark plugs, oil change, tire rotation and balance as well as new wiper blades. The ease of getting in and out was fantastic.

I had a very good experience with your service department (oil change). However I will be going to a different dealership due to I want to be able to get all my vehicles serviced at the same shop and you will not do that.

Speedy fast and friendly.in and out!

Great Dealership

When I first went in to look for a vehicle I had a general idea of what I wanted and I explained it to the car salesman Steve. I immediately got a good vibe from him. He wasnt your typical stiff emotionless all about business sorta guy. When I told him what I wanted we looked on the computer, did a test drive, and found the one. He stuck with what I said I wanted and didnt try to get anything more or less. Due to unforseen circumstances I wasnt able to get that specific vehicle at that time. It was almost a year later before I was able to return but during that year he kept in contact with me to check in and see if my plan had changed. I sent him pictures of cars I was interested in and the price range. He took all of this into account and when I came in to see him he already knew what I wanted. When something was out of my price range he leveled with me and said I dont think this one would be good for your price range. He didnt set me up for failure and try to get me into something that would have bankrupted me. Im very happy with my 2017 Nissan Pathfinder that Steve helped me pick out. I am very pleased with the professionalism Steve showed and how down to earth he was. I highly recommend purchasing a vehicle here.

The service was excellent. They have a great selection vehicles to browse, and they make sure they are quality vehicles. The process of buying a vehicle from them was quick and easy, though they were a bit tough to negotiate with. They seem to take an interest in who you are to help make sure you get the car that best suits your needs. Any questions I had they had an answer right away. If your looking for a Chevy give them a look, theyll most likely have something that will work for you and be within your price range.

Tony is very professional and handles weird scenarios well ! Tks Tony for your extra effort

I received excellent service. I brought my car in for an issue with the heat and the service department corrected the issue, but also made sure to troubleshoot possible causes of the issue . I was also able to combine the appointment with my oil change which was very convenient. Tony was extremely helpful in making sure I got a ride to work after I dropped off my car and in making sure I was able to get my car back before the end of the day. The courtesy tire rotation for purchasing my tires at Bob Grimms and the courtesy car wash are other examples of why Bob Grimm Chevrolet exceeds customer service expectations.

We boughtour car from Grimms. Our sales person was Grey Chapin. It was so easy and friendly. Would def. go there again!

Jacob and the team at Bob Grimm in Morton was great to work with. We got a great deal on a new Silverado! I do a ton of research comparing pricing before making a decision to purchase and they were the right choice. Thank you!! I will recommend friends and family.

Was treated very well but I have to say that your new policy about your customer waiting area on one side of the road while my vehicle is across the road brings a mistrust in your work. It gives the apperance that you are hiding something. Me myself ive always been the type that I like to see the work being done. Im not sure if you can truly understand how this appears on the customers side. And it shows itself on the previous visit when i brought my truck in for tires and alighnment and 5 days later my AC quit working. This is the lack of trust due to lack of watching my truck repair.

I would recommend anyone to Bob Grimm, Great experience I drove 3 hours to buy a truck and was worth it completely. Jon Ricketts is a great salesman to work with!

Good experience

Their Service department is very professional, and always shows excellent customer service. Eric was greatly helpful and always has a positive, can do attitude.I will not take my car any place else. The service shows trustworthiness and a great amount of integrity, each and every time I take my car in.

I recently visited the dealership and worked with Steve Rice. It was my first car buying experience. I had a lot of concerns buying my first vehicle and he not only sold me the car I wanted, but he also mentored me on the steps to take to be a car owner. He was friendly, patient, and provided all around great service. I will definitely be returning the next time I need a vehicle.

Scheduling was easy.... they got me in same day, which I wasnt expecting. They always ask to wash my car for me after they change the oil. I LOVE that!!! Such a nice little perk that feels like VIP yet is complimentary. Consistent quality service, Im very grateful.