I mean it’s Montgomery, Alabama… I live in Atlanta… but I always appreciate a small town feel because I am from a small town in Louisiana… staff is friendly… and they go above and beyond.Kaylynn is cool… she addressed my issues and got me out so quick… I never got to turn on my laptop to get my work done.5 star service

I’m very happy to recommend Reinhardt Lexus and Mark Harman to anyone interested in a Lexus. Mark was very professional and informative. Mark really knew his product and was very cordial during the entire process; I actually enjoyed the process. There was no pressure or addition people taking turns explaining what a great deal you were being offered.Thanks to the folks at Reinhardt, I’m very happy with my car.Mike

Had a great experience! Was greeted by Ashley Summerlin and she went right to work finding me what I wanted. If you go there ask for her!

Brook and the rest of the staff were very friendly and made the experience seamless. I also received a reasonably priced estimate to repair some cosmetic damage to my car. Looking forward to my next service!

Kaylynn is super!She was knowledgeable, friendly, and fair!I would recommend her and the entire staff! They were truly a pleasure to work with. They even remembered my name! 😀 Everyone from beginning to end tried their best to accommodate me in every way!

I enjoyed my experience here. The staff is wonderful. The only minor things are that they should provide the seat interior cleaning service and make sure they have all the parts together. I almost left the dealership with only 1 of the 2 key fobs given back - I gave both of them for my battery changes.

I can’t believe how they treat me. It’s awesome! Friendly environment lovely people. They said 3 hours for servicing time. And they provide free ride for drop off and pick me up at the same time. But they call me within 2 hours for pick me up and said sorry because they took long time because it’s a first time service for my car.Thanks to Brook & Jeff. I am blessed to be a member of the Lexus family. Love you guys. Thank you Lexus

Brandt Schroeder, my Sales Agent continually went the extra mile, as did Ramona King in Finance, and Donni Crozier, Sales Manager. Ive bought plenty of cars, and this, by far was the best experience. I can assure you, Ill drive the 1.5 hours and purchase my cars from Reinhardt Lexus again!

Great customer service! I was able to get in and out quickly. I appreciate the thoroughness and option for a loaner car.

The best salesperson I have ever met.Mr. Tony Gibson treats his customers the best. Anyone who is in the market for Lexus please go look for him. You will not regret it!!!

Hands down the best car buying experience I have ever had. Mark Harmann is an amazing sales rep. He is knowledgeable and patient. I look forward to many years as a repeat customer.

General Manager Dan Knotts and employees are the best. I have never been to dealership with such professionalism, courtesy, and best service. I am very picky and hard to please but absolutely cannot complain about anything. #1 !!!!!!

Above average service but very, very, very expensive. I will not be back due to extremely high prices. There are a ton of places in Montgomery that will do the same work on your Lexus for 30% of what I was charged.

Great service. Our service rep, Brooke, is very knowledgeable on all Lexus models . A great company to do business with.

Customer Service @ Reinhardt Lexus is second to none. My consultant Brooke Rauccio is a rare jewel. She was very helpful in the maintenance for my car. She is the best at what she does. Thats why it says Master Certified Consultant on her business card. Thank you Reinhardt Lexus you all know how to treat your customers. I recommend the service department to anyone who wants the maximum performance from their vehicle.

Excellent service! Kevin is great. Great customer service.

My husband and I showed up to the Montgomery Lexus location after calling from Fort Rucker, AL. The person in the service department told us to drive there and we would be taken care of since my car had a Lexus battery that is under warranty. We drove over an hour to this location. When we arrived, we eventually understood we couldn’t be helped even after Lexus told us to come. However, employee, Doug Mitchell, was extremely rude, arrogant, unpleasant and unprofessional. He made it his priority to make us feel like we didn’t matter. His attitude made the entire entity appear poor in customer service. I hope that this location gives training on how to work with customers and training on equity and inclusion.

So the service manager, called me at 5:30 pm right before closing time. Let me know that I have to pick up the car on sat. I told them I am busy on Sat. there is no way I am able to return the car if you just told me at 5:30 pm. They told me I will get charged that if I am picking up the car on Monday even though the service manager told me that I can drop off my car on Monday. I call the customer support center and she told me that this is Lexus thing to do. How nice~~!! INDEED THIS IS LEXUS.

Purchased a new SUV and financing. Great service, interest rate beat my bank’s rate. Mark was very helpful and worked to get the vehicle I was looking for, along with the price tag.

I visited Reinhardt Lexus for the first time Wednesday evening, and drove away less than 72 hours later in a beautiful SUV that was not even on their lot. Brandt was so easy to work with. He found exactly what I wanted and secured it in less than 24 hours. This was the most relaxed, professional, and respectful dealership I’ve ever used. I cannot recommend them enough!

Everyone I had contact with at this Lexus dealer is top notch…..friendly and professional !!!

Reinhardt Lexus provides the best service for my auto needs but ranks the best in my book for customer service for most any other industry from which i recieve service. They value their custermers and stand behind thier service. I live in Flordia and come to reinhardt in Montgomery for service

Mark is a true professional with 2 decades of Lexus experience and at a great dealership with the Reinhardt family. This was as pleasant of a car buying experience that you could have. I would highly recommend to anyone interested in Toyota and Lexus.

I am always pleased with the service and care received here.

Nice place with friendly people. Comfortable waiting area with good drink and snacks. Thanks!

They were very helpful and the service was performed very well. Good job and courteous.

Excellent customer service every time I go!

I have a 2004 RX 330. I called the service department to schedule an appointment to look at an issue with the vehicle. They told me that because the vehicle had never been in their service department and it was more than 10 years old they would not even look at it.Guess you have to buy a new Lexus to get any type of service from the dealer.

Theres one person that was a total A__ . We pulled off to check where we needed to go. Salesman I guess is lot police told us we had to move now. Just trying to make a call safely but again a tall Salesman told us we had to go. I was raised up in Alabama and this car dealer was not very a Southern gentleman. I hope he sleeps good at night because my Southern hospitality will haunt him.First and foremost Im not a Sir I am a Ms. I wasnt there to unload nothing wrong person.

I was looking for a 2014-17 Lexus LS 460L. I saw one on cargurus.com. It was located at Reinhardt Lexus in Montgomery, AL. I quickly put in my contact information and was contacted by Jerrod McCord. Jerrod promptly took care of all of my auto buying needs. Thank you so much for your professionalism and expertise. Great buying experience. Larry Hudson

My experience was great! Moore and Knotts were great sales representatives. They were very prompt and attentive.... arranged a six hour delivery for me to get my car with no hesitation. Awesome place!

From my first contact with Brandt Schroeder till I drove my new RX350 from the dealership, I have been nothing but impressed with him and Reinhardt Lexus. NEVER have I had a car purchase go so smoothly or painlessly. I felt neither pressured nor ignored; they were genuinely interested in making this a pleasurable experience--and it was! Brandt even worked around my technological weakness with patience. My only regret is not dealing with them sooner!

Ive always had good experiences here until Monday when I called. I asked for a sales person. A man answered. My wife is interested in a specific color for a car. I asked him if they had such a vehicle in that color. He said, Whats your name? I gave him my first name. He then said,Where are you calling from, because you have a Florida phone number? I told him I had moved to Alabama and kept my mobile phone number. He said, so where do you live in alabama. I told him that all I wanted to know is if they had a specific color vehicle on the lot so I could visit. He never would answer my question. I said I did not want to play games, he responded that he was a grown man and did not want to play games either. So I just hung up. They need smarter and more gracious sales personnel. If they did not have the specific color vehicle on the lot, he could have said so and then offered to find one from another dealer or... Anyway, this was not a good experience.

Great family owned dealership had us in and out in 45 minutes!!!

Although I have to drive 85 miles each way to get there its worth the drive. The service folks are professional and always on time. Nice comfortable waiting area. Service drive is dry and lighted for arrival and departure.

Tony was an awesome salesman. This is the second purchase we’ve made with him and each time the process was smooth and he made us feel at ease. Rhinehart Lexus is the place to go and see Tony when you get there!!

The entire process was hassle and pressure free, not only did i purchase a quality vehicle, but the customer service is second to none.

We purchased a new vehicle and are so pleased with that exceptional service Brandt gave us. We are loyal Lexus owners for life.

Outstanding service and attention from Brook and the service staff

Wonderful staff great dedicated to its customer base. I love the fact that they lend you a car if you have errands to run. A+ SERVICE

My wife and I purchased an LS 500 from Brandt. We did everything by phone. Once we found the car, we got a great price, excellent follow up, and we went to the dealer and picked it up. The process was great.Lexi gave us an wonderful education on the car, Brandt organized the close, and we signed, paid, and we gone in about an hour. Amazing!Great job to Brandt, Me Dean and Lexi.

Staff has been excellent and service has been top notch the couple of times I had to use them. The waiting area and the snacks are like a Toyota Yaris compared to other Lexus dealers. I think they should invest more in that area.

They are very professional and they know what theyre doing

One of the greatest places I have known. Customer service is a 10. Always eager and willing to help. And Brooke is an Angel

What a fabulous experience dealing with Reinhardt Lexus in the purchase of a new ES350! the whole staff is beyond accommodating and Angelo is so detail oriented as part of the sales staff. I would never go anywhere else to purchase or have my car serviced!

If you are in the market to purchase a Lexus I highly recommend Tony Gibson at Reinhardt Lexus in Montgomery. I checked with dealerships all over the state and Tony is not a high pressure salesman but he was good to follow up as the car I wanted was a new model and he had to search all over to find this car with the options that I wanted. He was also $2,000 less than what another dealership quoted me for the same car. But what really sold me was when I told him that Saturdays are my only day off work and that I was tied up the next two weeks and wasn’t sure when the transaction could take place he said that’s not a problem, I’ll bring the car to you. Wow, talk about exceeding my customer service expectations. So he literally brought the car to my office, I signed a few papers and he gave me an overview of the functions of the car which only took about an hour. That saved me a four hour drive. Tony told me that he would do that for all of his out of town customers. So I highly recommend him.

Terrible. I tried to set an appointment to have my lexus serviced. The service department said they would not allow me to set an appointment because I had never used their services in the past. They told me I had to take it to Jacksonville, FL which it 6 hours away. I asked to speak to the manager. I was forwarded to their voicemail. I left a message and they never returned my call. Very frustrating experience...EDIT- Feel free to give me a call. Your service tech put my information in yalls system. Lexus Corporate also I has my #.

I only dealt with the parts department, I called them on the phone and the guy I talked to was very helpful and professional, I ordered the parts I needed, a little expensive, but thats to be expected owning a Lexus, will definitely go back if and when I need any more parts for my car.

Drove 2 hours to purchase a car that was agreed upon the day before. I was embarrassed at the amount they offered me for my car. I wasted my time because they wanted to keep all their money and not make a sale that was guaranteed

Bought new lexus es350 on phone great people to buy from less than a hourthanks BRANDT SCHROEDERThanksAllen Weldon

Great customer service. Excellent staff, warming environment.

They got the wrong part ordered for my husbands truck.

Good experience, timely service

We bought our second car from this dealership and were completely satisfied with the transaction. Our salesman was Jake Melton, who gave us excellent service from the initial purchase of this new car to our driving back to our home state. He was professional and knowledgeable and we highly recommend him if you are planning to purchase a new car.He answered all of our questions and made the purchase go very smoothly. This dealership is customer oriented and everyone treated us well during this visit. There are just a few of the reasons that this dealership rates 5 stars on Yelp while another nearby has a 2 star rating.

Good experience. Mr. PRUITT was very helpful. Once again, Lexus excels

Jake Melton did a fantastic job selling me the Lexus I was looking for... I love my Lexus GX 460 its exactly want I wanted.

They were awesome from beginning to end! My salesman, Mark, was incredible and so patient with me! After dealing with another dealership south of Montgomery, I can say no dealership compares to Reinhardt!! I highly recommend Mark, he listens to what the customer wants and I was never pressured! I didn’t wait for hours for finance and was in and out. Awesome experience!

The parts department at Reinhardt Lexus is simply AMAZING! Kate Lipscomb took great care of my online order, and she was very efficient. Because I am from Mississippi and could not find the part here, Kate checked to ensure my order would be in Montgomery the next day for me to pick up since I needed the part the very next day. She returned my call (not all dealerships do this) and walked me through the process to getting my order processed. Ms. Belinda at the front desk was very kind and friendly, as well. She was able to help me find the parts department and greeted me very professionally. Awesome job to the team at Reinhardt Lexus!

We purchased a GX460 from Reinhardt. Angelo and staff were friendly, efficient, knowledgeable, and accommodating. I’ve bought lots of cars from many premium dealerships through the years and I found Angelo the best ever. They gave us a very good price for our trade in which helped cement the deal. Lexi, the tech person, was most helpful in learning the features of our new car as well. All in all, I feel we got a great car at a very good price. We are very pleased with our experience at Reinhardt and highly recommend them to anyone in the market for new car.

We visited Reinhardt Lexus to test drive a GX and we were well taken care of and very pleased with the easy of purchase.Brandt Schroeder was very knowledgeable and professional. I got the exterior color I wanted and the light interior leather plus a few extras that makes the ride that much more enjoyable! Thank you to Brandt, Dan Knotts, Romona King and All that made our day go smoothly!

Purchased my new 2021 Lexus NX 300 in October. Reinhardt Lexus was extremely professional and helpful in helping me select the best car for me. I was willing to drive over an hour to this location as they were more helpful than my local Lexus dealership. I will always recommend Reinhardt!

Doug Mitchell, my service advisor, was very polite and professional. He kept me informed at every stage of my service visit.

Purchased a new car through Reinhardt and it had to be the easiest and best car buying experience we have ever encountered. Jake was a great salesman to work with-professional, efficient and quick to answer any questions. Highly recommend this dealership.

Prompt service and friendly

Excellent customer service from the entire service and the parts center...

Melvin Smith is the best salesman EVER!! Everyone at Lexus was super nice!

Great place and friendly.

Kevin in Service Department was so good to me. He worked me in on an emergency basis & gave me a nice loaner car to drive for almost a week. He was truly a pleasure to work with.

I was in waiting room waiting for my car service to finish, the place feels very warm and comfortable. Thank you for the service.

Angelo is the most professional and easiest to get along with salesman I have ever worked with, and the entire team at Reinhardt is always so courteous! Unfortunately we had a bad experience at another Lexus dealership years ago, and Angelo has had our business ever since. Thank you all again! - Chris

Never had a bad experience since 2017. Very excellent customer support and truly a family who cares about their cars.

Best service in the business by Mr. Mellos and his team. Made the car buying process fun

Fantastic customer service...Friendly, knowledgeable, and helpful. Definitely buying my next Lexus here...AAAA+

Go see Tenille Moore today!!!!!!! The whole process was fast and easy! She had everything ready to sign and DRIVE!!! Thank you Reinhardt Lexus and thank you Tenille!

Chuck in parts was the BestThank you.

The customer service at Lexus is so warm, kind, supportive and professional that my girlfriend likes to go with me to get the car serviced. We always wait on the car if we can because we enjoy ourselves so much. Also, my Rep. Kevin is Da Bomb!

Made 8+ attempts to speak with them and no one returns the calls. Why did you send a vehicle buyout offer if you arent willing to even communicate? Unprofessional.

Great experience in our purchasing experience of a new vehicle. No pressure very professional and super courteous.

Best of dy best

My visit to Reinhardt lexus was more than great! From the moment I walked in everyone was nice, all smiles and ready to help (but not pushy at all)Mark was who helped me with my first Lexus purchase and I cant say enough about this guy. He gave me all the information I needed from the beginning and answered all questions I had from the start. He worked hard to get my payments right where I needed them and from the test drive to signing paperwork to going over the tech in the car was fast, and I truly felt like I was around great friends the whole time I spent in the dealership.Mark and the whole team gave me everything I needed to feel settled in my new Lexus and got me ready to head out with everything I needed and I could not thank them enough for such a great experience.The dealership was very clean and if you needed refreshments or a snack they had them as well.Thank you Mark and the whole Lexus team for making my experience enjoyable and flawless.100% A++

Brooke was very helpful in getting my car picked up AAA was a nightmare she had to call another service to pick up my car. Thank you Brooke

Service wasnt that good of an experience for me

No one came out to assist us.

I have had an awesome experience with Reinhart Lexus for many years! I have dealt with Mark Harmann for many years and he is a Class A act! He is a professional in everyway and goes above and beyond to help. The new facility is so accommodating and everyone there made us fill at home. I highly recommend Reinhart Lexus! Love my new car!

Reinhardt Lexus is our new dealership of choice. It will be where we go first for our next vehicle and where we will recommend friends and family to go. I don’t wish to speak negatively about other Lexus dealerships, but I have dealt with 4 Lexus dealerships in the past, and they do not hold a candle to Reinhardt Lexus...this dealership operates on a completely different level. The dealership is clean and inviting with home-like accommodations for customers of all ages, the staff are all warm and friendly, and every customer is treated like a loved human being. My family and I are Christians, and we appreciated the fact that this is a Christian owned and operated business. We worked with Jake Melton, Dan Knotts, and a couple other folks who all truly seemed like they had our best interest in mind as a true partner in business. You could tell that Jake, Dan, and their team were whole-heartedly devoted to taking care of us while we were at the dealership. We never felt like we were being pushed to buy or taken advantage of and felt like we walked away with a solid deal. Even after the sale, Jake has been great following through on his word and commitment and ensuring that we were satisfied. What we experienced at Reinhardt Lexus, we feel like you simply do not see at any other dealership anywhere (Lexus dealers and non-Lexus dealers)...there is so much more I could say. We feel like we walked away with not only a car, but new friends. Much thanks to Jake, Dan, and all those who assisted at Reinhardt Lexus! We will see you again!

They are bad about calling you back and they are bad about leaving the cars that they sold on the internet.

This is the third car I have purchased from this dealer. Brandt was the salesman I used the last two times and he always gave me a superb deal. I had a special order auto and he went the extra mile to insure everything turned out right!!

Last year I purchased a vehicle from Augusta, GA. My in-laws live there and it was a spur of the moment purchase. We liked the dealership and the people there so we typically get it serviced up there when we go visit. Its always been a smooth process and requires absolutely no effort on our part. Due to the global pandemic going on right now, we are unable to travel back. The Augusta dealership had the Reinhardt dealership contact us to have the service done. This is the service that I paid for when I bought the vehicle originally. Pam is the lady that contacted us and set up everything, at least we thought. When the gentlemen arrived to take our vehicle, we asked him about the loaner. He informed us that he was not told that we were to get one. I informed him that he was supposed to bring one and that I had spoken to Pam on the phone. After many calls back to his office, he finally stated that he was going to leave one, but we have to sign some paperwork. When I asked for the paperwork, he asked if I had a printer...seriously? The second trip was a little smoother, he showed up with the other vehicle and departed with mine. I received a call once the vehicle was finished to inform me that I owe them $70 for the loaner vehicle. Now I am thoroughly confused, when did I agree to this? My wife told the lady on the phone that Pam told her it was included, just like it had been for the year and a half prior while using a different dealership. The lady on the phones ONLY response was, Well Pam is our secretary and she doesnt really know whats going on. I am still not sure how that became my problem. My wife was told that it wouldnt cost us anything up front and then after they had our vehicle, then they wont return it unless I pay them money...My wife paid the money for the loaner vehicle because she just didnt want to deal with them anymore. Later that evening, they returned our vehicle. I am not sure if its their policy or maybe just something they do, but whenever I get my vehicle back in Augusta, it is spotless, very impressive. When I got my vehicle back from Reinhardt, it was only slightly better than it left my house. It appeared that someone made a very small attempt to run the car through the worst car wash they could find.Needless to say, I will never take my vehicle back to Reinhardt, nor would I recommend this place to anyone else. There lack of respect towards their customers, as well as other employees that work in the same building is appalling.

Probably the best buying experience I have ever had at a car dealership. Angelo was great, knowable, and no pressure from anyone. Will definitely will use their service department and trade with them when it is time for a new car.

Horrible and demeaning service experience even if I bought a car at this dealership. I had engine misfire due to a wire cut. I told them it was a manufacturing defect but they told me that the wire was cut by a rat or a squirrel which is absurd . The ignition wire is located in a very closed area under engine cover and was not reachable and accessible. If any animal could enter inside of the engine room, the damage must have been more than just 1 wire cut. I did not find any proof of an animal, neither the hair nor waste. I had over 1hour discuss with service rep and Mike Reinhardt. They did not replace the wire but just wrapped an electrical tape around and charged me $60 for labor and $1.80 for material. Terrible customer service and experience of sexual and race discrimination.

Parts department great service and patience on giving information.

I had a great experience buying my first Lexus. Jake made the process very easy. Great customer service by all the staff!

I have a client having his vehicle repaired at this dealerships body shop. My client, who is from Korea, said that when he was inquiring on his vehicle that they were very rude to him. I told him I would contact them and they were polite to me telling me it should be ready by Friday. Today is Thursday and we were following up on the repairs. My team member was treated very rude by Donald in the body shop saying it will be 2 1/2 weeks after he found out who the client was. Coming from claim and working with bodyshops in the past, I know they are dragging their feet. This vehicle should already be delivered. I would recommend going to Birmingham for your repairs and avoid people like Donald who hold your car hostage and doesn’t value customers. Or maybe it is just Koreans.Not sure that telling customers not to call back and check on there car has anything to do with insurance. Or giving two different delivery dates.

So, Im editing this review per dealers request. After having written a curt review of my personal experience with this dealership, they did try to appease me. Therefore, I will change the rating. Had they agreed to do all this from the beginning they would have gotten five stars. I must add, the salesman (Jake) and the secretary (Pam) are awesome.

Appreciated the responsiveness and willingness to help. Happy with my purchase:)

This was the best car by experience Ive ever had! Brandt provided outstanding customer service- from intuitively listening, excellent follow up and caring attitude. I inquired about the vehicle online and mentioned I lived out of state and was considering this dealership because it would shave off an hour drive time compared to another dealer I spoke. Without asking he offered to drive the car to me and pick up my trade in at no charge! How awesome is that! He consistently answered my questions promptly and the process from the initial contact until the car being delivered in my driveway was only 2 days! Thank you Brandt and I recommend seeking him out when looking to purchase a vehicle.

Bought a brand new 2004 gx470 from them back in 2004. Brought the vehicle in for a driveshalf clunk tsb work. They lifted the vehicle without disabling the rear airbag suspension system so it blew them. Picked up the vehicle after said warranty work and the rear suspension was bouncing like a bull. At first they said they would pay for it and then they said no. Lexus of southeast atlanta said they felt sorry reinhardt did this as theyve seen other dealers make that mistake when doing the drivetrain tsb. If you are about honestly, reinhardt Lexus is where you do NOT need to go.

They were friendly, helpful and discussed all the questions I had. I purchased a new Lexus RX 450 HL, they setup the Lexus app for me and then spent time going over all of the features of the car and the app. It was a wonderful experience.

The service at Reinhardt Lexus is exceptional. It starts the moment you park your car by the gentlemen who are awaiting the customers. As you enter the service department, youre then greeted by a lovely, pleasant young lady who ensures that youre comfortable while you wait. The service consultants are also very thorough and lets not forget the mechanics, who after all, make everything better! The lobby is very nice and theres always drinks, mints and cookies! I never mind waiting!

Rude greeter. Spoke to Mgr about it. Took 2 hours for service with an appointment.