Great truck! Sales and finance dept. were courteous and very professional. The process was streamlined and quick! I didnt sit for hours waiting.

4 stars for this one factor. My mother is a loyal customer of Castle Ford in Michigan City Indiana. She bought her second Ford Fusion from them. Remind you my mother pays up front never a hassle because she never needs financing. She straight up pays in full for her cars. Samantha! Girl you need to up your game! My friends recommended you. This is what happened. My mothers car needed some theft device piece on the door that was missing that was promised to be replaced by the salesperson named above. No communication whatsoever and never returned my mothers calls. My mother made a drop in come to find out the part was never ordered. Thats fine but please dont ignore your customers especially if it was one of the easiest sales. She knew what car she wanted had the money I took her to you. Easy sale! Thank you to Tracy for helping her out today.

The entire staff was friendly and didnt make me feel pressured at all. Jherek was super patient with me not being able to make a decision. He never made me feel like I was being forced to make the purchase. He actually listened to what I needed for my life and make a suggestion of a car I never would have picked, which was the perfect new car for me. 1000% would recommend anyone looking to go here. Even the financing went smooth.

My experience at Castle was great. Terry Morse was a great help and knowledgeable.Everyone there was helpfull an a pleasure to deal with.

Fast and easy process to getting a used truck for a good price. I was very happy with the salesman Jherek and all the work he did to get me into my used truck. Getting through finance was a quick and easy. Overall a great experience. Highly recommend for anyone looking to get a into a new vehicle.

Ordered a 2021 Ford Bronco sport though Milt, whom has helped me several times before. The process was seemless and I was able to purchase my vehicle at the advertised price without any issues. Highly recommend Milt for his knowledge and expertise. Will definitely use again.

Bought a Used car for my daughter last week from here. I had the Pleasure too deal with Jherek. This guy is a Great person in Life..Hes Truly a no hassle no haggle Guy. Then i got too meet Trace in Finance, another Awesomeguy to talk with while running my paper work thru. Great Dealership with Awesome People.I Hands Downs would recommend anyone lookin for a car too Shop here.

I am always pleased with the care and and service of Castle and have told many people how happy I am with everybody there. I have had people tell me they do not go to the dealer of the make of their auto because they are continually trying to sell them another car when they go in for service. I have never had that happen at Castle. You always check everything for me and I am completely confident that my 2004 Mercury will last me for as long as I need it, thanks to the services you provide. I soon will be 88 yrs old but still have to drive to Valparaiso at least a couple times a week to visit my husband who is an extended care facility there so am depending on this car.Thank you so very much.

Samantha was great to work with. She made some adjustments for me and got me the car I wanted! Quick & Friendly

Sam helped me get into my dodge fast because she knew I needed something for me and my kids. She was understanding and got us into something safe and reliable.

Purchased a new F-150 from this dealership through Sharon Barozzini. She was very helpful and made the buying process a pleasure. Another staff member, Tom took some time from his work to go through the features of the truck and linked my phone to the truck. Trace in Finance took his time to explain the various paperwork and answered all my questions. If you are looking to purchase a vehicle, I recommend visiting this dealership.

Very happy with how I was treated by the service department. Did an awesome job with the maintenance on replacing my serpentine belt. Aaron Thurman in particular did an outstanding job in communication, accommodation, and providing great customer service. I highly recommend!

I went in looking at a Shelby gt500 that had just arrived, and wasnt even on the showroom floor yet. My sales rep Jason Garcia helped me with all the questions I had. We sat down and worked some numbers, and not much longer, we worked a deal with my trade in. It was a really good experience. There wasnt the typical pressure sales pitch that you may get elsewhere. Jason made the transaction quick, and we didnt have to go back and forth multiple times trying to get where we both wanted numbers wise.

Samantha llorens is awesome person. She been helping me for two years. I live her and she makes sure we drive good vehicle and make sure it was like new. Thank you Sam 😊. I appreciate you so much.

We had one of the best buying experiences at Castle Ford. Desirea went above and beyond to help us secure our new car. She answered multiple questions. Greg the GM there is very personable and truly cares about his customers. We will definitely go back to Castle Ford when adding our next car.

Bought a 2004 Colorado. Even though it was a low priced car I was treaded with respect. Finance was thorough in documents and made sure everything was correct. 3 sales managers thanked me for making a purchase. Will buy again.

My Wife and I would definitely recommend Castle Ford. Very relaxed atmosphere and helpful staff. Milt Dabagia / Sales Consultant made the whole experience wonderful. He is a joy to work with!

Thanks to castle and Jherek for making a deal with me on this 2021 f150. Love it!

I was very happy on buying my 2018 f150. Salesmen was very cool and so easy too deal with.the finance guy did a great job keeping me right were I needed to be.ill definitely buy from here again.

I had a great experience with Castle. It was very respectful and enjoyable, no pressure at all. This is a great group I will be returning. Thanks again for the F-150!!!!

Super helpful and friendly. Visit Castle Ford and speak with Samantha. She’ll help you get the car of your dreams

Kirby and I bought a 2018 f150 supercab from them. Very low miles. The salesman Mr Morse was very friendly and helpful to answer any questions we had. We kept in touch for about a month. Drove about 4hrs to car lot, not disappointed, very pleased with the truck and Mr Morse.

I dealt with Samantha Llorens-Moffitt on my recent leased car. It was the first car lease for me and she was very helpful and patient answering all my questions. She is knowledgeable about the cars and leasing process. The dealership had a very friendly and professional feel that made us feel comfortable dealing with them. I recommend this dealership.

Sam at castle ford in Michigan city Indiana is the best sales person I know she sold me and my wife vehicles and She worked it out with us and she also got me a job there

Ready to buy, no one can outside to speak to me at all for 45 minutes. May be because I pulled up In my old dirty mill truck. So took my business down the road to Bosak Chevy got a truck there.

I bought a car from castle something went wrong and they where they to help me with everything that I needed. Ever time that I come Steve is there to help me with anything I need so please choose castle as your next vehicle. And I will like to thank Kia for their help to. Whenever you’re looking for a vehicle just ask for Terry.

Bought a new truck from Desirea Martinez. She did a great job, low pressure sales. The whole experience was a positive one!

Amazing dealership full of hardworking people! Tony, Greg, Trace, and everyone else were so kind and welcoming. They got us in a great vehicle and we cant wait to buy another vehicle from them in the future! This is the dealership experience everyone deserves. Keep up the amazing work guys!

I am so pleased with my experience at Castle. From the first phone call to the final deal, everything was easy, staff was amazing and Rachel, my salesperson was fabulous. Thank you Steve for finding me the best car and exactly what I wanted and thank you Rachel for facilitating everything and making me a happy girl. Castle Ford, you did great!!!

The salesman was very friendly and helpful. He didnt try to oversell us, and actually helped us with negotiating the price. The finance person was equally as friendly and actually took no for an answer the first time I was asked about a warranty! This was definitely one of the better car buying experiences Ive had.

Milt was the best. He goes above and beyond with his customer service. The entire sales staff and Trace in finance were fantastic. Very comfortable atmosphere and very enjoyable purchase. I will return for future purchases!!!

Super professional facility. Not only will they get you into a car fast, they truly treat you like family. I worked with Greg Harper and let me tell you my experience couldnt have been better!

Their service departments professionalism from the management down is questionable. They represent why I have always avoided getting my cars serviced at a dealership. Special shout out to the general manager for not even giving me a call back.

I walked in looking to buy a Bronco sport no big deal. When I walked in I was greeted by a sales lady? Never said her name she looked very unprofessional... she never asked for my name never asked for my number to even follow up with me she never even tried to push numbers with me. I definitely will not go back very unprofessional very unorganized. So then I went to Currie motors ford of Valpo and let me tell you they were amazing.

Castle is awesome !!! Especially sales consultant SAM she made sure she helped me with everything !!

Walk in to check out a few cars and no one help us we stood there for about 10-15 mins and two people just sitting there one guy didnt even look at us and the girl to busy flirting with a guy. So we just walked out. Oh well to bad so sad for you someone else got out service..

Alignment after the repair was excellent. No worries for abnormal tire wear.

What a great experience. Steve Serafino and Jherek Miller knocked it out of the park. Within 48hrs of submitting an online inquiry, a few emails later, I show up and drive away in a truck with a payment LESS than what was previously stated. The process was fast and seamless, and would recommend anyone looking for a new Ford to stop in at Castle Ford of Michigan City

Samantha was amazing. Straight to the point great deal. Explained everything .she was sweet and it was so easy.

Go see Desirea, my favorite salesperson I’ve worked with. Not pushy, easy to work with, friendly and helped me get the best deal in the area!

See Jason Garcia at Castle Ford. Best experience at a dealership I have ever had. I will be returning for future purchases.

I thought I’d give Castle Ford a second chance.To start, our first experience with Castle Ford was less than ideal. Our car needed a Front Axle alignment, 2 New Tires for the front and a new vacuum hose part ordered as I could install that myself.The first quote from Castles service team was wrong because they neglected to listen to me when I said I wanted to install the vacuum hose myself. Not a deal breaker just miscommunication.The Next day Castle called to inform me that the car was ready for pickup. Upon arrival I saw my car pulled up front and I noticed our old tires still remained on the front. I was not too happy about this since now its an inconvenience and I know they completed a front alignment with our old tires and not new tires. I remained calm and spoke to the service manager who argued with me that the new tires were put on. When I asked her to come out and see for herself did she still disagreed with me. The arguing was not necessary and her attitude was not professional. She called the service tech over and he said no, they did not change the tires. So now I/m left to believe that a “Professional service manager“ does not know what a new tires looks like. SMHThey put the new tires on quickly and of course did not do another alignment, when I asked as it was “not necessary“ according to them. P.S this was late afternoon so we know what that means, They want to go home and not make it right.A year had passed and we decided to give them another chance since they were the closest diesel repair shop. Regret city here we come.My 2004 Ford E350 6.0 Diesel engine wouldn’t start.Ford service center told me over the phone that the diagnostic will cost 139 bucks. Deal!The Service appointment was on a Thursday morning, My wife called Thursday evening to ask what they found, again she spoke with the woman in service and again there was a bit of attitude when my wife asked why she was on hold for 25 mins. No word on our vehicle but she explained what our appt was for on Thursday. A Service appt. is for service and basically just there for her to talk to us. Umm ok.Tuesday of next week I get a call asking for more time. Ok.The next day (Wednesday) they called me again to tell me that one Alternator has to be replaced and they could fix it for 1380 dollars to replace an Alternator and a Fuel filter.I called it off. That seemed steep to me. I politely declined and that’s when I was told I owed them 320 bucks.The young CS guy recognized that he made a mistake and pulled it down to 270 bucks270 bucks is still more than the agreed upon price of 139 like they told us on the phone.After I picked it up and drove it home I called ford to ask where my serpentine belt was. They said it was cut off because it was burned (Nothing said to me about that during any phone call or when I picked it up) and that wasn’t included in the 1380 proposal.Unprofessional, unreliable, untrustworthy, there’s more“Un words“ I can think of but I’ll leave it at that. Do not go here for service.

Best purchase! Tom was wonderful!!! He went above and beyond.

Took my vehicle here for service, very friendly staff, knowledgeable service advisors and technicians. No pressure into being up-sold on additional services that I dont need. Highly recommend . Thanks for taking care of my Fusion.

I purchased a brand new 2020 Ford escape Tuesday 07/05/21 from there. The sales team was amazing and the Service Department Manager solved all my issues

Samantha was a awesome sales women, She took her time with me to make sure I felt comfortable in a car I picked. GREAT SERVICE

Fantastic buying Experience from Castle Ford!!! Mr. Milt Dabagia is fabulous 😊 The man knows the vehicle inside & out.

My first experience with Castle Ford was excellent- Desirea Martinez helped me with the car, warranty, finance and even arranged delivery. I never felt pressured, she was honest, and she followed through to make sure I was taken care of. If you visit Castle Ford, see Desirea.

10 stars if I could! Felsie was amazing! He was patient and even played with my kids! Steve and Greg were also great to work with. They helped us make the best deal for my family. This is not your average dealership. Felsie, Greg, and Steve talked to us more like friends than people buying cars. Also, Trace was very patient, answered all of my questions, and even took time to explain everything to us. Best customer service we have had. And definitely best car dealership we have been to!

We made an appointment to test drive a vehicle and drove 90 minutes. The vehicle was pulled out front but had not been washed, or sanitized, it was missing an exterior part and the sales manager was very flippant. Very few staff were wearing masks on arrival, placing us at risk. Will not return.

This review is for Blake Klimasara. He was phenomenal! He is by far the best salesman I’ve ever encountered, without the unnecessary pressure from a salesman. He was so easy to work with and keeps in mind that you are not just a number but a person with a life/family. If all salesman were like him, I’m sure a lot more people wouldn’t be so afraid to go to dealerships. Thank you Blake! We will definitely recommend our family and friends to you.

Quick to help. Nice car inventory

In and out less than 30min very happy with my purchase of a 2020 Ford Mustang GT manual

This was the easiest car buying experience I’ve ever had. I traveled 125 miles over three state lines to buy a specific vehicle and it was well worth it. The staff is very friendly and easy to work with. I worked with Terry and he went above and beyond to make sure I was satisfied, and even called to make sure I made it home alright. Trace made sure that my paperwork was a breeze, even being as far away as I was and having to do some via email. Even if you aren’t local, if you’re looking to buy a car, I would recommend.

This review is only for the service department advisors. I have never bought a car here, but I do take my truck here for warranty work.This past week I stood in their office for 20 minutes to get an answer to a simple follow up question on some warranty work they were doing. I was mostly ignored, and ended up leaving without my answer... that is my motivation for writing this review, but I have been disappointed for a while now.The service department rarely seems to have time for me, and they are never informed of the current TSBs or issues with the modern F150s. It would be nice to state my problem, and have someone recognize it. Instead Ive started looking up the Technical Service Bulletins on the internet, and bringing them in. Otherwise they will normally tell me that they have no idea. They could redeem themselves by putting in extra effort to overcome the knowledge gap, but I havent seen that happen very often.Also, one of the service advisors always calls everyone bud. How about sir or maam?This probably sounds like a one star review, but they get 2 stars for having a porter that can give you rides while you drop your car off, and their sales folks seem nice.

Sold a car to this dealership. We arrived around 9AM.I could gather the salesman did not receive commission from us unless he sold us a vehicle...which we were not interested in.He took our info, saw the car, offered us a price. Said it would be awhile for them to cut us a check....OR we could check out his selection of vehicles.We left, ate breakfast, and came back. Salesman was sittin at his desk eating Panera, oh do yall want some Panera?...uh no dude....we want our check! Eating breakfast in front of us was rude, but at least he offered us some I guess. Not to metion this was during the begining of covid times..when masks were required...He sent us to a different location (Castle in Portage, 40 min away) to pick up our check. Said it wouldnt be ready until that evening. We left and went directly to the new location, trying to find our check. When we arrived at the location, no one knew who we were. Ten minutes later, a women who looked in charge apologizes profusely for the wait. we were there maybe ten minutes. She hands us our check and keeps apologizing.So..to the salesman who wanted to make us wait all day for our money for no reason- zero stars.I would suggest going elsewhere.

Excellent place to buy a car from! Sami is great! Go see her!!!

Samantha is the absolute BEST!!!! I had some problems and she did everything in her power to help me. I will ALWAYSSS go back to her for all my car needs!! You can tell she loves helping people and loves her job even more. Thank you Sam!!

We came to purchase a vehicle from Sam not sure if we will get approved or not and we are now leaving in a 2020 Kia soul and we could not be happier! Thank you Sam and thank you Greg for everything that you guys have done!! you guys are truly the best dealership I’ve ever been to and you are truly awesome so thank you!! Anna Bananna

Terry did a great job. Easy buying experience, low pressure and no excessive fees.

This dealership is awesome and Ashley is a gem! We were traveling and had a small issue. They fixed it and washed our car!.

Milt and the financial portion could not have been easier. Service is very troubling. Two oil changes with grease left on the interior each time. Tire rotation left with incorrect tire pressure. Scheduling is a nightmare. Can’t get in on a timely manner. Had an appointment set three weeks out and showed up for them to tell me they had no idea when they could see me. That was a week ago and still waiting on a call back. Have some cosmetic warranty issues that are still not officially addressed since January. I see some corporate reply’s recommendations include contacting Greg. Greg is not involved with service and told me that he could not help. Is there a corporate office we could contact?Still working on getting Castle to look at our truck. Made an appointment for an appointment for April 19th. Went in and Louis was not in that day. Ashley took pictures of the issues and told me I would hear back in 48 hours. I heard nothing for over a week. When I stopped in to ask, Louis told me a Technician need to look at it and Ashley’s pictures would not work. Now I have another appointment for next Wednesday. This should be funny.Ok. Not sure if anyone is reading these reviews as I see several “canned” responses from other reviewers. Latest on my situation. I blew a fuse 2 months ago and the parts department could not find the part number to order or even quote. After several weekly visits to inquire I was told that they still could not find the fuse. Received a phone call that they found the fuse and they stocked up with three of them. I asked the price and they said $7.49. I told them that was too much for a fuse. Drove to Curry Ford in Valpo. Bought three fuses for $7.00 and took about a minute and a half to get them from the shelf. Castle should not be allowed to service or sell parts.

I came in to see Samantha thinking that I wasnt going to get approved and sure enough she got me approved and Im happy as hell! Thank you Samantha and Greg you guys are awesome and I will definitely be back for my next vehicle!

High dealer Mark-Up pricing. Low inventory for top trims, go elsewhere save your money otherwise you will buy what they want to sell to you... Not what u want!!

Chris Bellamy and Felix were absolutely amazing. Got me into a brand new car and at great rates!

I love my new car! Samantha is the best ! !Thank you!

I had my F150 repaired there. I hope this was the last time I have to take it back. I just commend the people here. They have stood by to get this truck repaired correctly. Something didnt go right but they have stood behind their work.

Couldnt have gone any smoother. Scheduled me in for the next day and got it done at a decent time. Gave me an estimate on what should get done later down the road. ✍️👍

Salesman was condescending, rude, and didnt know about the vehicle he was trying to sell me. Most employees were not masking consistently or correctly.

We are repeat customers and would happily shop there again! Just bought our 21 Ford Bronco with the help of Jherek Miller and couldnt be happier with the whole experience!

Buying a 2020 escape here was so easy and not stressful! Felsie was very knowledgeable and respectful. I could have went to a closer ford but totally worth the 40 minute drive!

Helped me get a new Bronco sport..

Great experience!! Felsie was awesome, a pleasure to work with. The whole team is service driven and Samantha is very knowledgeable on tech stuff!

This is mainly towards the sales manager and Kyle the salesman. I bought a car and is currently waiting on a recall to be addressed before delivering - which I understand (even though its been 2 months) the sales manager seems like hes never there, and Kyle just doesnt seem like he cares. He made his sale and now could care less about myself. The reason for the one star is they never answer, simple! Im trying to get a ahold of them so they can give me my trade in documents as I need them for the bmv! Poor customer service, sad.

My husband and I purchased a vehicle from Castle Ford and had an amazingly pleasant experience. Milt was the most courteous, pleasant and professional salesman we have ever encountered. If you are looking for a no pressure, hassle free environment with great deals then I certainly recommend visiting Castle!

We went to Castle Ford & Lincoln looking to buy a new truck. Felsie, Greg, and team provided fantastic service. Their price point was a bit too high for our liking and they were able to work with us to get it down to a number we were comfortable with. So we ended up leaving there in a new 2020 Ford F-150! I’d 100% reconnect this location if you’re in the market for a new vehicle. Just stop in and ask for Felsie and he’ll definitely take great care of you! 10/10 service!!

Nice small home town dealer to take care of you. Friendly with aggressive pricing. Drove 100 miles because of the deal they offered. Thanks to Kyle Wheeler for his assistance.

Good service and knowledgeable people

It’s been a week since I drove off in my new car and I’m still in love! Sam did awesome helping me find a new car for my family! I went in just curious and left in the exact kind of vehicle I’ve been looking for and way newer than I’d expected to get!! Thank you so much Samantha you are great, treated me well and was very consistent! Glad I came to see you 😊

Great purchase experience with Kyle. No pressure, and he worked his tail off to find and secure exactly what I wanted. Very, very happy today. I would buy from him again.

Theyre flying and they under bid for cars way too low try to sell them a truck that was worth almost $6,000 move it and they only offered $2,000 and then you go on there a lot and the same truck they got for 6 to7 thousand dollars

TRUST ME, DO NOT SHOP HERE!!My sister bought a 2010 truck from here in February and shes been back about every 8-10 weeks since she bought it. When she first got the truck she had to take it back and replace HER ENTIRE ENGINE! They had her car for like 3 months and tried to make her pay to replace it. She had about 4-5 other things go wrong with the truck and just today she took it back and theyre telling her she has to replace her $1200 radio. She hasnt even had the truck for a year and shes had to have multiple things replaced. Trust me, save yourself the time and money and shop somewhere else.

The staff was friendly and helpful. The salesperson, Samantha, was very helpful and honest. She was very easy to work with and listened to what I wanted in a car and matched up that with vehicles. Negotiations went smooth as well, we told her what we wanted to pay and we were able to work it out. If you go there looking for a car, look for Samantha.

Awesome experience! Sammie was my sales consultant and absolutely amazing and met every need that I had! Definitely recommend stopping by and checking out the place for your next car purchase and dont for get to ask for Sam!

Recently bought a 2014 F-150 Ecoboost with about 150,000 miles on it from this dealership. On my way back home to Wisconsin I noticed some noises that were not apparent on test drive. On only my third day of ownership it was at the mechanic. Upon first inspection the figured something is wrong with the valve train. I contacted Castle and they agreed to help pay $1000 of the potential bill (this was great that they were willing to do this). So the truck sat at the mechanic for 2 months, once they dug into the issue it turns out there is a second engine in the vehicle that probably was sitting at a junk yard and the gunk coming from it made my mechanic cringe.There is also now something wrong with the transmission. Castle just sold me a vehicle and the whole powertrain seems to be trash. Ive contacted them again after learning about the transmission problems and havent heard back. I cant believe a dealership would sell a vehicle like this for profit. Be careful.

Maxine was so kind right from the beginning! We appreciate how thorough the dealership was in making sure that our questions were all answered. All though we were not able to purchase at this time, they offered to contact us if they receive the specific car we are looking for. I highly recommend.

I love my new 19 fusion!!! Samantha sold a beautiful car! its amazing and it was such a easy and fast process! Felix is amazing and so professional he made sure he made me happy and made sure this was exactly the car i wanted before i signed papers! Mike and Trace walked me though everything too and made sure i was happy with my warranty! these guys are literally some of the best guys ive ever met in the car business! Steve called me and told me congratulations the car is beautiful and if i needed anything to let him know !! thanks guys yall are the best!!!

Terry Morse was a great sales person to work with! He listened to what I wanted and worked with me. Found exactly what I was looking for. Would use this dealership again.

I had an amazing experience at Castle Ford! Milt helped us find the car of my dreams! He was so helpful, he got me all set up and even set up my phone to the car so I didn’t have to mess with it. I really appreciated him going the extra mile to make sure I had a pleasant experience and so that when I drove away it felt like “my car” from the moment I started the car. If you are looking for a car, ask for Milt! He will take great care of you!

Buying a car has never been so easy for me! The entire process from beginning to end was simple and straightforward. My salesman, Milt, was an absolute gentlemen! The team at Castle Ford has my confidence, commitment, and trust!

Awesome service, Milt Dabagia was our sales person and he answered all of our questions and helped us to our great satisfaction. He got us exactly what we needed. The finance guy was informative and helpful as well.

I am so excited, happy and blessed to have had an awesome salesperson! Samantha has answered every question Ive had and helped me get into the vehicle Ive been wanting for quite some time. Such a sweet and awesome person! I would recommend her to anyone.

If you looking for the best deal in town on a Ford see Mark Dingus

What a great place to buy a car. The selection was second to none and the professional staff listened to my concerns and helped me work through them. Mark Dingus was very attentive and low pressure. I would recommend him and Castle Ford to all my friends.

Fantastic team -Tom, Felsie, and Trace. Easy to deal with online and Felsie made the in store experience fun.

Excellent customer services and easy to deal with!

This was my first experience buying a newer vehicle for myself from a big dealer but I have helped others with their vehicle search and have met many dealers over the years. Mr. Mark Dingus was one of the most respectful and professional salesmen that I have ever met. The quality and timeliness of service was fantastic and there was no pressure from any of the staff. I generally detest car dealers but Mark has by far been the exception.

Picked up parts only.

The service at Castle Ford was fantastic. The car salesmen, Milt, was very helpful and knowledgeable. It was overall a great experience.

Anybody coming to buy a car the man to see is Felsie Jones. He is awesome and very very patient and outgoing.