Loved working with Bret for my new Lexus. Definitely recommend him and this dealer. Bret was very helpful and considerate of making me comfortable making such a big purchase. We didn’t get that pressure to jump and make a deal. He made sure to find what I was looking for and after talking to him for just about half an hour it felt as if we had known him for years. The customer service was great! Definitely will go back one day and also would recommend.

The dealership made the process easy no pressure and didn’t feel rushed. Great selections of cars. I had a great experience at Lexus Superstition Springs. Ask for Delfino Mendoza he is the best! He will go above and beyond for his customers and will try to help as much as possible. Smooth transaction and very helpful staff. Made my first Lexus car buying experience easy. Will definetly recommend buying here.

Duanne helped my wife and myself find the car we were looking for, and we love it so much! The whole staff was very friendly and helpful. We even got a bow on the hood when we walked out. Amazing service!

The car buying experience was the best. Andrew (Drew) went above and beyond of his sales duties to accommodate our request.The car was a surprise gift to me by my boys and he agreed to put a huge Bow on the car, drive and deliver personally and give me the biggest and most expensive surprise of my life.The technology service or a tutorial by Ms. Denise to go over all the features of the car was very helpful. She was very patient and answered all of questions.A five star service by a five star dealership.Thank you SS Lexus

Great service. Mark Dent is a super guy and very helpful buying a new car. Strongly recommend Superstition Lexus. And Shane in service has always been very responsive.

The dealership was great to work with when purchasing my car. My only issue is I recently took my car in for service and the loaner car they gave me was dirty and when I got my car back the inside driver bottom door frame was dirty. That’s not the first time I’ve gotten my car back and had to clean spots last time there was Dorito chips in my back seat. We also own a Toyota and I’ve never had any of these issues when we have had to take our car in to that dealership. Hoping for a better service experience next time I come in.

Sierra was so kind and speedy. She let me know what was going on with my car and was able to give me a price estimate while I was waiting. She made sure I was comfortable and kept me updated. Definitely recommend and will ask for her in the future!

Took my 2021 RX350 F Sport in for its first service. Our service advisor, Sierra, was great. The car was returned to us looking beautiful, just like brand new.The reason for 4 stars and not 5 is the noise coming up from the steering column that I asked to be looked into. I was told they couldnt duplicate the sound yet it was there when I drove it home. We had guests with us the next night and the comment on the car was, whats that noise?I expect more from a $60K vehicle.

Phil in service is the best advisor I have ever had and I have been buying cars for a long time. Thanks for all that you do.

This dealership is always on point when it comes to the service department! I always deal with Shane he is awesome and professional and always prompt with my vehicle.

This is my second Lexus purchased from this location, and I have all factory services done there. My service mgr, Philip; 1) is always there, early, through lunch and late whatever is needed to finish getting my car back, 2) He always informs all service options, And 3) lets me know if a loaner is available and has it waiting. My car is always ready and been washed by the time he indicated. Hes one of the big considerations in buying another Lexus at this location.

Great people. Great service at a price that represents value. My car drives and smells like a new car. Couldn’t be happier 😁

Update - I received a call from one of the sales managers, Karl, who was very understanding and concerned about the level of service I received. He was very helpful and able to rectify the situation. I hope going forward I receive the level of service that I expect from a dealership like this.Well, my review would have been a 5 as my sales and finance reps were amazing, but Ive been trying to reach someone at the dealership to help me find out why I have not yet received my plates as my temp plate has been expired for over a week. No one will call me back. Very upset with the level of service post sale. I hope to be able to resolve this issue with them and possibly change my rating.

I am a mid 70s female and have never written a review before, however, my recent encounter with Lexus Master certified Sales Consultant Easton McIntosh was so rewarding that it prompted a glowing review. Mr McIntosh shatters the old adage of a “used car salesman” in that he is kind, easy going, and “non pressure.” He is knowledgeable and helpful. No wonder he’s been with Lexus for 18 years.

Aaron and Ryan were very professional, bringing very honest opinions and information to my knowledge. Got myself a nice BMW with the help of these two amazing men!!

Dan provided excellent service in locating a clock and having it installed under the extended warranty. The complete inspection was helpful.

The service manager and the tech really know what you’re doing.Second or third time we’ve been back each experience has been a pleasure.Thanks again.Fred and Karen

Dan in the service department helped me today check-in, get a loaner vehicle and check-out later in the day. I had my daughter with me and he was extremely helpful, kind and thoughtful the whole time. He made sure the car was cooled off when we were coming to get it so my daughter wouldnt have to get into a hot car. I cant thank him enough for going above and beyond when he didnt need to. Thank you!

Called Superstition Springs Lexus and explained that I had a bad battery in my 2015 RX350 and told them I already removed the battery. The service advisor said its no problem and asked if I had another vehicle to bring the battery to the service department. So I arrive at the service department and the service guy tells me they need the car to warranty the battery (84 month battery with 40 months currently on it), even though they looked it up in system and showed they installed the battery in 2018. They just wanted to ping me a little extra for a service call. Manager Mike McGee was not available that day (08/28/21). Used to be a loyal customer, that partnership has been destroyed today. Ended up going to Costco and buying a battery with more cranking amps and with a 3 year free replacement for $100.

Hands down the fastest and easiest car buying experience ever. It was an absolute pleasure to work with Delfino Mendoza, who made our transaction simple from A-Z. Superstition Springs Lexus brightened up our day with their excellent service. Highly recommend!

Always above and beyond service. Phil was great and super friendly. Love my Lexus!

Management provided excellent service by issuing a quality Loaner vehicle while personal vehicle was being serviced.

Jon and Mike Wu make a great team. They are definitely an outstanding asset to their dealership. They treated my wife and myself as if we were family.

Bob is THE BEST sales guy Ive ever dealt with! He is very informative and helpful! You need a new car GO SEE BOB!Thanks Bob!

Never a problem when i visit superstition lexus

Our service advisor Randy was great! He is really the only person we like to deal with due to his great customer service. Thank you Randy

Philip Zito took care of my NX300.He is very caring and knowledgeable and is a great member of the LEXUS family.He is a PRO to say the least.

Lexus folks are always professional and friendly! Always Im happy with them.

Excellent service from everyone. Seth is the best. Thank you!

Routine maintenance, but as always, everything went smoothly and people side continues to be first rate.

Car trouble is never fun but I got a call from Brent (GM), Karl and Shane, all assuring me that they would do everything they could to assist. Whether you are buying a car or having your car repaired (Ive done both) These guys go the extra mile to ensure that their customers are satisfied!

We worked with one of the sales agents, Dwayne, to buy a Lexus UX 250h. He is very friendly. Knowledge, and professional. We enjoyed our experience and learned a lot about the car and its options before purchasing it.I highly recommend the dealership and especially, Dwayne if you are interested in getting a Lexus.

My main man Bob took very good care of us. Imagine trying to buy a new vehicle in the heart of a pandemic? Well Bob and crew made it remarkable

Easy to schedule, thorough in their approach; pleased with the quality of service and overall experience

Over three years with our RX350 and zero complaints. We purchased here when we lived in Downtown Phoenix, drove all the way here for service and when we moved to the East Valley continued our relationship with SS Lexus. Brent the General Manager is personable and customer orientated. Mike McGee the Service Director and advisors Phil Zito and Randy Wright are all solid guys. Pricing is fair and the turn around quick. What more could you ask for?

WOW. Been calling for 2 days and lines constantly busy. Can get an answering service but they just send them an email and they seem to ignore that.I’ve been holding off on a review but it’s been 2 years and things are no better. My first dealing were with a “Master” salesperson that was unbelievable. When he couldn’t give me a better price, we started to leave. He said wait a minute. You’ve been here using an hour of my time. I don’t make anything unless you buy. Can’t imagine that working with anyone. Sales mgr ended up calling and getting the price we needed. Not crazy about the car for $50,000Bought the hybrid. Great mileage but too much road noise They said it sounds normal to them.Messages for “maintenance needed” pop up and can only be cancelled by dealershipMade a service appt and was told it was still complimentary only to drive 40 minutes and find it was not. $390 for oil change, tire rotation and balance.Biggest complaint is with all the safety features.1 seat belt signal beeps very loud and fast after about 10 seconds. Annoying if I’m just going a couple of blocks.2 emits a terrible grinding sound when going slow and in reverse. I know. It’s a warning to pedestrians.3 warning messages pop up and cannot be cancelled except by dealer4 5 hours into a 3 day trip a message pops up a,sling me if I “want to take a break “. It would not go away for the entire trip. NO ONE at the dealership or Lexus corporate could tell me how to get it off.I just found out their phone lines are down. Surely they could put a message stating that so we don’t think we’re being ignored.The one person that is always professional and helpful is Denise. MAKE HER G. M. she would improve things there in a hurry.

Every time we bring our vehicle’s in Dan always takes care of us. Dan goes above and beyond for his customers. We get great customer service going to Superstition Springs Lexus.

Thank you Sierra A. Best service I ever received there!!Brought my car for service.

Excellent customer service. They care about the customer and getting the job done right! Shane rocks!!

People who talk over the phone need to learn how to have better communication sales men are fine never take your car here to service they will charge you an arm and a leg for cheap work

Bob is a great guy, I have purchased three brand new cars and have had a great experience overall.

Took my car here in great condition with no problems for a simple inspection and the service advisor or someone else working on my car checked my in cabin air filter improperly without using the proper protocols and broke my servo motor or something like that so now it makes a clicking or grinding noise every time I switch it to fresh air or recirculate air and it wasn’t like this before. So I spoke with someone who I believe was the manager and he acted like it wasn’t a big deal. He took my car in to see why it was doing this and he said that a cigarette lighter was in the in cabin air filter housing blocking the flap that opens and closes for outside/inside air. This cigarette lighter was in my glove box before I took it in so the service person must’ve knocked it in their and just left it that way. He comes back after looking and told me that he got clicking to stop and the flap to open and close but it still makes a grinding noise. I told him I wanted them to fix it since it wasn’t like this before and he just said that with my car having over 100,000 miles it wasn’t worth fixing. I told him again that it wasn’t like this before I brought it in and one of your guys broke it and he tells me that the flap opens and closes now it just makes that noise now. okayyyyy?! the flap opened and closed before and it didn’t make any noises before you guys touched it so it needs to be fixed. He kept saying the same thing again and closed my car door on me so I left. I called later and asked to speak to the manager and they hung up on me. This dealership damaged my car and refused to fix their employees mistake. I feel like I was played with and that he didn’t care about my problem or his service guys mistake. If your car isn’t under warranty then don’t take it here because they’ll break something, blame it on you and make you pay for the expenses to fix it.

If you are looking for a lexus or great car one good guy to talk to is bob atanasio, i bought 2 cars from bob and every time has been a great experience

Not only do I work here ( sales consultant ) at this awesome dealership but I purchased a NX 300 F Sport for my fiancé & she loves it!

Superstition springs Lexus always takes good care of our cars. Great service and good communication.

Great service as usual, always treated like an important customer.

Took my GS 350 in to be serviced. Service department is awesome! Plenty of seating to relax while you wait. The associate that helped me was friendly, professional and knowledgeable. Service wait times are not too long. They wash and vacuum your vehicle after the service is complete. The dealership and bathrooms were clean. Everything youd expect from a Lexus dealership. Excellent job Superstition Springs Lexus!!

Best Lexus dealer. Great service.

Ali is a pleasure to work with. No pressure sales approach. She genuinely just wants to help you find a car you love. Quick to respond and was able to work out a great price on a new vehicle for me. I went in looking for a used one and somehow she made this work. She took her time walking me through every feature of the car down to what every single button does. The signing process was quick and easy. The entire staff that I met (unsure if I get all the names right) but Carl, Bernard, and Ryan were also very friendly and willing to help. Based on my experience so far I am confident my experience in the future with their service department will be the same level of satisfaction. Thank you all.

My recent purchase of a Lexus was made so easy and enjoyable. I am a young travel nurse working in the area. I had no idea what I wanted or what I even liked when I walked into the Superstition Spring Lexus dealership. I was immediately greeted by Bob and he took the time to sit with me and figure out my budget and explain features on different cars. He showed me the new cars as well as the use cars he had. I recently have been to different dealerships and I am usually not taken very seriously for being a young woman. Bob did not hesitate one bit to take me serious. He knew that i was just looking and he was not pushy at all. I ended up sleeping on it and going back the next day to purchase a brand new Lexus. Bob introduced me to Ali; his daughter and she was able to finish the sale on me. She was super kind, friendly and honest. She taught me the different things my car did and how to connect to the app. Karl the manager kept checking in on me and making sure that I was enjoying my time there. They were very kind and went above and beyond. My boyfriend was going to leave while i was doing paperwork to get an oil change in his truck and Karl was able to ask the Service department if they could do it there so he would be able to stay with me. They even washed his truck. It was so very kind of them. I unfortunately had to go to work and could not finish my process but they allowed me to take the car for the night to get to work. The next day when I came back to finish the paperwork Brent who is another manager checked in with me and offered me a pair of the cutest sunglasses. Again they did not have to do that but it was the nicest thing that somebody has done for me recently. I am a travel nurse so I am away from my family but this experience made me feel like I was a part of their family. I did not feel taken advantage of or misunderstood or even pushed to buy something that I did not want. Van and I finished my paperwork and he showed me the warranties and all the extra goodies I could get and he was not pushy either. Everyone was very professional and kind. This was the easiest purchase of my life and I am so happy with my decision. I will be recommending this place to everyone I know.

Theodore Notario Sold me my dream car at Superstition Lexus. He’s professional, very educated, a great listener and found the vehicle I have been searching for. 100% customer satisfaction. If I buy another car I’m going to use Theodore Notario.

I came to Lexus in SS as I had one of the best experiences I ever had taking my Lexus ISF to a Lexus dealership in Minnesota.I was disappointed in the service I received at SS Lexus. My salesman was great but when it came to what I assume was the used car sales manager, it went downhill.Not only was I offered essentially junk value for an Acura MDX with 130k miles but he pushed known issues with my vehicle in a condescending manner and became visibly upset when I pushed back. In the end, they magically found thousands more to offer me. I agreed as I had been drained by this point and wanted the vehicle I came to see. Hindsight, I regret purchasing here but this was a stereotypical dealership experience at what I was hoping was a high end, high class dealership.Based on my experience, if you want a no pressure experience with respect, dont come here.

James Charm is the man to see. Very welcoming and good listener. Got me a better loan and interest rate than my bank. Was very clear and answered all my questions and concerns. I purchased a beautiful Lexus.

Had my eyes on a Lexus nx300. Stopped in to take an up-close look at it, even test drive to see if my interest still held. It did. I was given personal assistance by salesman, James Charm, and ended the day by leasing the vehicle I wanted. Thank you SS Lexus, you did me well.😊

My wife is very happy with the vehicle and the deal she got. She really enjoyed working with team!!

Superstition Springs Lexus is a great dealer. Had my tires replaced last September, got a flat on the 202 today, took it there and tire is being replaced under road hazard warranty they provide! Super friendly, gave me a loaner for the weekend (they had to order new tire), and will wash the car before I get back on Monday. Buy new or certified used from them, and know great service follows.

Overall a great experience. Shane in service is thorough and answers my million questions. Pawel in sales has been patient and very helpful over the years. They also took care of an issue that was initially out of their control with no hassle on my part.

Watch out for the finance man. He will add on things you dont need. The guys a slime ball. The rest of the place is great. I never mind going in for service. They are quick and my free car wash is a nice bonus

Andrew Leon the new salesman is a very great customer care service.AlsovRashid Internet sales,Mr Mackintosh Etc.God Bless.Good Car Deals.!!!!

Lexus Superstitious Springs has, once again, provided outstanding value and total professionalism in all aspects of its product and customer service. Tracy Martin, Master Certified Sales Consultant, has to be one of the most patient people on the planet. My husband and I stopped in for a service call with no intention of upgrading our 2018 Lexus. Tracy answered questions and explained the upgrade details. I was very happy with my 2018 Lexus and Tracy was very polite when I declined the offer.Tracy is exactly what I have always hoped to find in a car salesperson: knowledgeable, professional and respectful. Because she allowed me to consider options without pressure, we left with a beautiful new lease.Jon Tellez, F&I Producer, handled the financing with incredible skill and speed. His professionalism and obvious skill made the purchasing aspect quite simple.This is our fourth...maybe fifth...Lexus purchase from Superstition Springs. The cars themselves are consistently impeccable, the service outstanding and the experience pressure free. Shane, Service Department, could not possibly offer more courteous and thorough service. I am incredibly appreciative of his kindness and attentive care of our vehicles. Thank you!!

They were nice and had the vehicle I wanted, but I was there for 6 hours to trade in a vehicle and buy another. Also they didnt send my payout check for my trade in vehicle for 13 days, resulting in a loan payment deducted from my bank account 2 weeks after I traded my vehicle in. Now I have to deal with VW Credit sending me a check back in the middle of my move.There is no excuse for them to take 13 days to send out a payoff check resulting in people making loan payments for vehicles they dont own anymore, it just makes hassles for us, they are being lazy and slow. Go somewhere else for your vehicle if you can.

Shane is a very knowledgeable service advisor!

I paid cash and they still managed to screw everything up. Didnt do the emissions test like they said they did. Had to bring it across the valley. Got paper work in wrong name after correcting them twice.

The experience of trading and purchasing vehicles was the best and easiest transaction ever. Bob Atanasio was beyond great. A top notch salesman.

Every time I visit Superstition Springs Lexus, my concerns are addressed with respect and everyone is so nice.

Good experience with sales person,Did what he said what he said theyWere gonna do.

Tyson very helpful, so is Mr. Chu, Easton, etc.

Used 2018 Lexus LS500 F-SportI wanted to thank Shay Gonzales and staff (Manager) for making my second vehicle purchase (purchased the LC500 in 2019) seemless and very professional, but fun at the same time. I am a snowbird and live in Seattle the majority of the year. When I mentioned potentially trading in my 2015 LS460 I use in WA, Shay immediately presented me with a beautiful/loaded used 2018 LS500 with low miles. I could not resist the amazing deal, and they arranged transport of my used Lexus from WA to AZ. The dealership also kept my new purchase until I could fly into Phoenix, picked me up at the airport, and drive it home.I cant say enough about the quality in craftsmanship Lexus (Toyota) put into their vehicles!! I drove from Phoenix to Portland, OR in one day and didnt bat an eye or nod my head.So Thank you SHAY and thank you for your Service!! You know, you should have been in the Marine Corps, but we are brothers nonetheless!!Stay safe, keep your health, and until next time!!

The Service Department is mismanaged and the advisors are not knowledgeable. You can read the other poor service reviews. You do not have to believe this review, just look at their shop. Then go to Chandler Lexus and look at their shop to see what you should expect from a Lexus dealer. If you value your Lexus, it is worth the drive to Chandler.

This is a very responsive dealership. I came all the way from Las Vegas to buy a car, and all my needs were dealt with efficiently. No BS, no games. I would recommend SS Lexus to my friends. Thank you for being a pleasure to work with.

Service inquiry - called.. texted via the website... called again..I BOUGHT the car from them, and had warranty service done with them.PRO TIP: DONT BUY A CAR FROM A COMPANY THAT ROUTES 100% OF PHONE TRAFFIC TO A CALL CENTER IN ANOTHER COUNTRY.

My car was washed and returned to me within the predicted time frame. The attendant was courteous and thorough. My car looked great!!

Walked in just to test drive a new SUV. Easton was very informative, helpful, courteous and professional. We bought a new 2021 NX U300 and the service and experience was 5 star! Highly reccomend Superstition Lexus.

Great customer service. No pressure to purchase a vehicle and provided plenty of information. Mike Wu was incredible offering different purchase options. I highly recommend this dealership.

Recently traded in a vehicle and purchased a certified model through SS Lexus. Very happy customer. First class service from start to finish with excellent post sales support. I worked with Ned in sales, and if you are looking to buy a Lexus, give this guy a call. Top notch service with excellent follow-up. Hes very thorough and patient. I am not an easy customer to deal with, as Im very particular when it comes to my cars. Looking forward to a lasting relationship with everyone at this dealer. Thanks again!!

If you’re in the market for a new or certified used auto, go see George at Superstition Springs Lexus. They are incredibly hospitable and not at all pushy. George is honest, informative, and helpful. They have something for everyone. Super happy with my Lexus RX 350.

Went here about 3 days ago to check out a vehicle. I did not like the one I originally went to look at and the initial experience was great. Our sales guy was super nice and no pressure at all. He sat down and went through everything on his lot that was within my price range I wanted. That lead to 3 cars I wanted to look at. We glanced at the first one, which was nice, then proceeded to look for another one that was no where to be found, finally we get to the 3rd one. I loved it and wanted to test drive it. So off we went! Had a great test drive and wanted to work out a deal on the vehicle. We proceeded to go inside and start the paperwork! My credit isnt perfect, but definitely well beyond what a dealership would want for purchasing a car. Matter of fact I was already pre approved with Capital One for $55,000 (which I told them)!!!! So when the application is being filled out I proceeded to let the salesman know that I am currently working on some credit repair so I can purchase a house here in the next year and half or so and to only run my credit once and get an idea of what we can do with financing you offer. He said ok not a problem, well they ran it 4 times and even came out with the interest rate and monthly payment for the vehicle I was going to buy. So about an hour after that, me just sitting there alone bored out of my mind, the sales rep comes over and says sorry banks are closed now so we can not finish the deal tonight, but we will get it wrapped up first thing in the morning for you. Reluctantly I left. The next morning I reached out to see how the deal was coming together and make sure everything was good so I could pick up the vehicle after work and sign the docs etc. Well, 3 hours after, a call with a voice-mail, email, and text message, I finally get a return call! Just to be told that the vehicle was sold that morning to someone online in another state!!!! 3 days later the car is still on their website as in stock and available to purchase. Also, that day I called and left a voice mail for the General Manager to contact me about my concerns and my credit being ran so many times. Still to this day have not heard back. Ive tried reaching out about 5 times since this has happened an no response back. STAY AWAY FROM THIS PLACE!!!UPDATE: EVEN AFTER THIS REVIEW THEY HAVE YET TO RETURN ANY OF MY 3 CALLS!STAY AWAY STAY AWAY STAY AWAY!!!! I CAN NOT SAY IT ENOUGH

By far my best dealership experience. I (until now) dread going to dealerships. Shane was awesome. Let me know about a safety issue with tires and got me a Lyft to the gym and back while the service was preformed. I now have a guy I will be seeing for all my Lexus needs.

Salesman Mark Dent made purchasing my new car painless and love my car.Thanks Mark!

Shadiest service department I have ever dealt with, especially considering I have been in the automotive service business for over 15 years.My father bought his 2013 RX350 five years ago from this dealership and honestly he got a very reasonable sale price of his new to him SUV, it was a certified used Lexus, had just over 26,000 miles and was a very clean well maintained vehicle.Now lets start talking about maintenance, at first My father would bring his car to Superstition Springs Lexus for general maintenance, oil changes, tire rotations, engine air filters etc. Everything seemed normal until the miles started racking up on his car (just for everyones reference the car now has about 73,500 miles on it)Last week my father had an appointment for a basic oil change which should have cost $79.95, so, $520 later he drove away from the service department because they said he needed his 75,000 mile service, this charge seemed a bit odd to me because the previous time he was there they performed a 70,000 mile service and that cost $805!Today, my parents were out running some errands, the check engine light came on along with a notification stating that the traction control was inoperable. After pulling over on the side of the road and trying to call the service department, with no answer, they drove to the stealership not knowing what was going on with the car and needed to have it looked at.Once there, they were told it would be at least an hour to have the car scanned to figure out what is going on. They were frustrated with this considering all the money they have paid for service over the last five years ($1,500 worth of maintenance within the last 10,000 miles just for example)Then they called me, explained the situation, immediately I started calling the stealership and started asking questions.After leaving a rather brash voicemail for the service director Mike McGee and then calling the general service line and talking to one of the advisors I got a call back from Mr. McGee, he went on trying to explain to me why they charge what they do for all these service intervals and then when I started questioning him as to why it should cost hundreds of dollars every 5,000 miles to maintain one of the most reliable vehicle brands produced today his answer was well we are Lexus and we know whats right for the vehicleI feel that this was a last ditch effort by management to try a scare tactic sales method with me (again Ive been in the automotive service business for some time). Overall Im really disappointed with how they have handled the situation. Very unprofessional and needless to say I will suggest that my father has his vehicle serviced anywhere except for Superstition Springs Lexus.Lastly, going through the service invoices, they are very broad and do not explain what exactly was done to the vehicle, the invoices do not disclose service operations, or service labor times. Being in the industry myself I can see that Superstition Springs Lexus is taking advantage of people.I also am wondering what they are thinking with the charge at the bottom of the invoice, it literally states customer pay shop charge for repair order $35.00, this looks to me like the stealership is charging the customer to do the paperwork. Want to talk about overcharges??

Great experience. We did 90% online and the final process was very smooth. Recommended

I have purchased A few cars from Superstition Springs Lexus and since my first purchase Bob A. Has delivered world class customer service. Everyone there is very friendly.

Definitely not a fan of the sales team. I bought a used car a while back and they were dead set on tacking on a bunch of expensive options that were not needed. Luckily, I was able to cancel most of them later. The service team was always pretty helpful so that’s nice.

Avoid this dealership! When you go to any service they produce a laundry list of BS additional services you need on your vehicle. No other Lexus dealership i have been to in 5 different states have ever done this. Their service and parts department do nothing to help you find the right part or provide a helpful service.Go to the Scottsdale Lexus dealership. It is a longer drive but they are top notch. They do not try and scam you, their parts department is knowledgeable and very helpful.Superstition Springs Lexus is SHADY, go to Scottsdale!2017 GX460 ownerEDIT: 20 August 2020 - I called the number provided. First menu was wanting to know if you were 50+ in age or not, second menu was to sign-up for the ambassador club, when i selected no the system hung up on me. Further evidence my review was spot on. Makes it look like they care by responding and providing and number when in fact it connects to no one

Great customer service. George was very helpful made my experience fast and easy. The loaner was Awesome!

I would give zero if it would let me. Called in and ordered a part for my car. They ordered it said it would show in two days they would call me. Two days later I called to find out, all I was told is it is still on the way. This was a month ago, still havent received a call to tell me they cant get it or what.

We just bought a 2016 4Runner from here. We worked with Michael McClure in the sales department and throughout the last few weeks of searching for the right 4Runner, he was easily the best salesman we dealt with. Its pretty apparent to most people right away I know a thing or 2 about cars when Im crawling underneath immediately and diving into the engine bay. He did not react negatively to it, in fact he seemed to embrace it. I get the impression with most salesman that they dread somebody like me walking onto their lot because Im incredibly through. Michael did not seem impatient or inconvenienced by a guy just trying to look a car over. Every customer is different, and I appreciated not being pushed by a salesman just giving me a scripted pitch. He was a model salesman. I inspected to my content, and then asked him questions, and he answered. Hes also the only salesman I saw in the last few weeks taking notes. You can also have a conversation with him and I didnt feel he just told me what I wanted to hear. I believe he was intelligent enough to know id see right through it. Hes a genuine, honest guy, and that greatly helped the entire experience because we were there multiple times until we took delivery. And to top it off, when we showed up to pick it up, he had it positioned in a creative way, and placed one of those huge, red bows on top of it. I was extremely excited because as we pulled up, my fiance lit up with excitement at that. Bought it 2 days before Christmas so it is a Christmas present for us. We were looking for a pretty specific 4Runner, and it just happened to have landed at this Lexus dealer. We couldnt be happier with the overall experience here, and would highly recommend Michael for the mechanically inclined crowd, because he wont try and oversell the whole experience. Thank you to Michael for the entire experience from start to finish, and we couldnt be happier with this purchase.

Theyre always ready to help you, excellent workmanship

I bought my first Lexus here at Superstition Springs Lexus and love it! The process was painless, easy and pretty fast for an auto purchase. The salesman Christopher James was amazing! He answered all of our questions and was very helpful. He made the process smooth and was very friendly. I definitely recommend this dealership!!

Dont get back to you on how you like your purchase

I just bought a vehicle from this location! I worked with Bernard and Chris James. Immediately when you walk in, you feel comfortable. They are not just trying to add to their numbers, they actually treat you like family. I was a bit skeptical at first thinking, can I really afford something from a Lexus dealership? Well, you wont know until you try! After all the paper work and negotiations, I got to work with the finance department and the gentleman got me an even better deal. Hands down this is the best experience I have had a a car dealership and cant wait to see them again, thank you all so much!

Bob is a very professional salesman and went out of his way to make this deal happen. Our son had been looking for a GX470 Lexus in good condition with low mileage. He looked at many cars all over Denver, Boulder and the surrounding areas. This car at Superstition Lexus was the best of the many we had seen and test drove. Bob, Ryan in finance and Bernard were all very helpful in moving things forward with the sale, getting the paperwork completed and arranging for shipping the car to Boulder, Colorado. It was picked up by their shipper on Friday and efficiently delivered this Sunday morning in Boulder.Great Job in delivering the GX470 Lexus!!We are Very Pleased and Happy with the car! Well done!!!Much THANKS to the team that make it all happen!!!Luke, Mike & Loretta

Mike was great! He showed us an Outback that we absolutely loved! He answered all of our questions and really helped my husband to fall in love with Subarus! We ultimately ended up going with a different company to purchase an Outback, but Mike really was wonderful. He was very knowledgeable about the type of vehicle, even with it not being a Subaru dealer, it helped us feel more confident in our choice. Thank you again!

My husband and I just purchased a car from SS Lexus Dealership. Our salesman was Christopher James, who was both knowledgeable and personable. We couldn’t be happier with our experience and look forward to driving our new car. We will definitely refer our friends to this dealership with great confidence.

After trying to deal with Chandler Lexus for a week I have up and went here. I literally agreed to the deal in Chandler and couldnt get anyone to call me!! So I called Doug at Superstition and in an hour we were good to go. I drove over and 90 minutes later I drove away with a new car. This is my 6th me Lexus in 10 years. This place will treat you right! Ask for Mike or Doug.

Best experience buying my first (used) car ever. Bob Atanasio was very accommodating. He was quick to respond and even picked me up from the airport. Everyone at this dealer was friendly and knowledgeable. Highly recommend doing business with them!!!

This is a first class show room from top to bottom. Everyone there is at the top of their game. But a special and appreciative shout out to CHRIS JAMES for finding me exactly what I wanted, not what he thought I ought to have....This guy absolutely listened and understood and even read between the lines and presented me with something that was beyond my expectation.Chris earned my confidence to the point that I brought my 82 year old mother in to meet Chris the very next week and Mr. James did not disappoint. He fixed her up with her dream car too with the very same care and expertise. This guy is a Jedi and now a dear friend.I can’t thank you guys enough.Robert D

Great experience buying a Lexus for the first time. Everyone is friendly and the buying process was fast and easy. They sure do know how to take care of customers.

Really nice guys. Couldnt make a deal.

As in the past not good. We quit taking our car to Superstition Lexus because George was so rude to me Several time. Came back for a recall. To make appointment was put on hold staff didnt come back to phone or call back. Had to call again. We came for a 1:00 apt. My husband was told to wait inside. He waited 25 min finally came back outside only to see George sitting at his desk alone. 1:00 appointment started at 1:30. This has happened to me in the past. Very disappointed again.