I would like to Appreciate the employees In this store for handling crazy situations along with crazy things. Stay safe and stay strong

I’ve been a long time customer of this UPS store for over 10 years. So I’ve seen a lot. The staff are always friendly and patient with me. The store is clean and adhere to all the covid-19 standards. I enjoy going in there and continue to do business there.

I went into ups to do a Amazon return young lady Nancy helped me with everything great customer service

My first time at this UPS store and was put off by the lack of customer service. The young lady who had some sort of headset on was quite rude and inattentive to my quick question. I needed to mail escrow documents she brought me the wrong size envelope was super rude when I told her I needed legal size. Even though I was holding the documents up so she should’ve seen it perhaps she wasn’t paying attention. It was like I was asking a lot for her to do her job. If I were the owner of that store I would want to know that one of my employees was so rude customers.

The new management does not care about our Mercer Island community. They just signed for a package I had delivered there, and then promptly turned around and sent it back with the carrier. Who knows where it is now...The manager and staff were both disrespectful. We do NOT need them in our community.

Good customer service, honestly speaking associates are having lot of patience to work with different people in this pandemic situation.Please people don’t be mad at them while dropping Amazon packages bcoz it looks like they are just receiving drop off as per Amazon or company’s request.

I was just here, manager stayed a half hour after closing to help me ship my packages after I printed the wrong labels (my fault). He deserves a raise he was so helpful!

Fantastic service, friendly staff, this is my go to location always….

Products selling

Fantastic experience, the new manager Prem has really turned this place around, used to have long lines and bad service but now every time I speak with an employee its like a completely different store!

I have NEVER had worse service ANYWHERE at any UPS, FedEx, etc it doesn’t matter. Came here to return a rug which I thought would be a simple return. From the second I walked in to the second I walked out the employees were rude. I had them scab my return barcode and they immediately were like “yeah we can’t return this like this, next!” And I’m like, excuse me? It’s never been an issue when UPS comes and picks it up from my front door? Then the lady SCREAMED at me telling me they’re not actually UPS or affiliated with UPS in anyway and that they can’t do anything UPS can do. Literally worst experience I’ve ever had. Avoid this place. Every single employee was rude.

Kind staffs with quality service!

Very Friendly staff and has all the needy accessories for shipping.

No words to describe the horrible service received time after time at this location. Every time I leave, Im shaking my head in disbelief. No more, from this day forward I will drive the additional 2 miles for decent service. Why do we put up with this?

The employees in this UPS store on Mercer Island is the most unfriendly, unkind, disrespectful and provides the worst customer service of any UPS stores Ive ever ever dealt with. They love to use the phrase were not UPS, we are the middle man. If thats the case, then dont wear the UPS uniform or decorate the store to resemble the UPS company. The REAL UPS employees (drivers) are always friendly, helpful and just being dang nice and kind. Even if you are not UPS doesnt give you the right to be mean and unkind to customers. The manager of this store needs to be fired because it seems like providing poor customer service is their value. I would give them negative star; but, unfortunately, the worst option available is one star. They dont deserve any stars in my humble opinion.

I would like this store to continue to exist but Im just telling it like it is: Hours 7:30a - 5:30. Showed up at 7:50. Before I got out of my car I noticed the Open sign was off and someone else with a big package was pulling on the [Locked] front door so at least I didnt have to get out the car. At 8:00 I left, to go to the next closest UPS Store where the person working at the Factoria location opened the door for me :) You might want to change your hours: there were 3 of us waiting for you to open who all left.

I echo the sentiments of most other recent reviews. This is hands-down one of the most unfriendly retail establishments I have been to in recent history. When I first started coming months back, I thought that it may have simply been a bad day for the employee whom I engaged with. As time progressed, I interacted with the rest of the staff and watched endless interactions with other customers and can confirm that the entire staff is consistently snide and rude. On numerous occasions, I have watched them while waiting in line and I swear I see a small bit of delight come over them when they find a reason to be short or rude with someone. It’s unfortunate that there are so many kind, knowledgeable people who are currently unemployed that would likely love to come into these positions.

Very poor customer service. Disinterested / rude personnel. I now actively avoid using this location, despite it being 5 miles closer to my home than the Bellevue location, but the extra 20 minutes in the car are worth it to avoid being treated poorly.

Very disappointed in my experience here. For the record, I interacted with the owner during this. I had a part to a gun that needed to be shipped back. Mind you, it wasnt a fully loaded or even a whole firearm, it was a part. The woman behind the counter flat out told me that she doesnt support shipping gun parts. Additionally, I tried to buy a box from her after finding out her ideals were being tested and she REFUSED to sell it to me. Pretty sure that ISNT UPS POLICY. You can have your opinion about guns, but honestly, thats a personal thing. Mixing business and personal doesnt work out. If you are a gun owner I hope you read my experience and decide for yourself if you want to support someone who lets their beliefs get in the way of their business.

Hands down, the WORST shipping store I have ever visited.New management? I doubt it, as the staff is still rude. They messed up an international package shipping, did not call me to tell me its been sitting in their location and then expect me to pay to ship again when their staff messed up the paper work.If youre reading this, DO NOT go to this location. EVER. It will cost you time and money to use this location.

Friendly customer service, keepUp guys

Under new management yet again as of Feb 2020 and it’s not the same welcoming community store as it’s been the last 9+ months. Very corporate feel and not friendly. I forgot tape so was happy to buy it (used to always have some lying around for customers use in such cases) and when I asked if I could please donate the tape I purchased to the customer work station I was not allowed “you can see how that is not a good business model for us”. This was my preferred mailing store but know if you go they’ve gone strictly corporate on all matters. I asked if the store was under new ownership and they quipped “no, you can see it’s still a UPS store”. So I corrected myself and said oh I mean “management” to which they replied curtly “yes”. It was just a snide way of responding. There were other issues but not enough space to relay them.

Horrible place. Terrible staff. One employee in particular refuses to serve me every time. It’s humiliating. I stand there politely like every other customer, I am kind and quiet and I don’t understand how someone could be so rude. I called the manager today asking if my mail would be sent three the system (the employee made me leave my envelope on the scale and leave) and she became defensive, accusing me of accusing her and the store of “committing a federal crime” or “messing with my mail” and that my questions don’t “sit well” with her. Seriously unbelievable. Go to hell. I just want to send some mail.

Poor customer service. They just dont care customers and only follow rules.

Both Anna & Brittany went well beyond any customer service expectation I could imagine to help me research and trace my deliveries. Thank you! Thank you!!

The staff here was very friendly and made sure my print order was done in a timely manner.

Went to return an amazon package. Took it out of the package which was quite small, and asked if I could throw away the packaging. The unmotivated teenager/20 year old responded we dont have one of those and stared at me. Apparently, this UPS store has no trash receptacles...

Under new management. What a difference! Finally some professionalism and quick service. These guys rock.

Perhaps the WORST UPS store I have ever visited!!UPS should be ashamed for not addressing the exceptionally poor customer service. Arrive at 9:55 AM - store posted opening time 10AM - manager opens at 10:10 with 6 people already waiting in line - all complaining about the poor service they receive at this UPS location!!“Greeted” inside by “wait I am not ready yet...” PLEASE FIX this problem UPS - this is hurting your brand & ultimately your business.

Tried to mail a package and found the woman manager that helped me especially rude. They obviously want all customers to go away so their job was easier.

Eventually there will hopefully be enough complaints UPS will investigate. The manager is an incredibly poor example of customer service and constantly emanates a negative, downright scary vibe. One can only have pity for a person that lives in such a vacuum, and its so sad to see how the employees are absolutely petrified but stuck there. No grace, and very distasteful, downright unprofessional environment. Interestingly, when I did some checking around with our franchisees, I learned that the reputation out there is particularly, and frighteningly bad. In a post-Covid world with high unemployment these types of managers will find themselves in a world of regret. There are so many kind, knowledgeable, and truly effective people that will thankfully come into these positions.

I have to agree with the other reviews. This place is just unfriendly. Unfortunately its the only one close to Mercer Island I think

The last couple of months Ive had a few really negative experiences here. The new manager is very abrasive and not helpful. Definitely not coming back.

More services

The young manager did a great job and is friendly.

People work in this UPS store do not care about their services. Refused to print my paid online print orders. Asked me to email them my documents directly and charged me 27% more than it was from official ups store print shop. I was in a hurry to get things done so I pulled out my cell phone and mailed them my documents in seconds. They gave me a feeling that someone wasnt turned away so they have to deal with it. This is just the worst of the worst UPS store you can possibly find within 50 miles radios if not 100.

Pren was incredibly helpful with my odd request! The other gentleman that was working at the counter, looked like a manager was less helpful. While Pren was in the back helping package my item, he said some negative things about Pren to me and the line of customers behind me. It was incredibly unprofessional and I was appalled to see what appeared to be a manager be borderline verbally abusive to an employee in front of customers

Has no sign anywhere saying your required to wear a mask. I was picking up my masks from amazon today and just cant. New manager also doesnt give a f*ck about customers.

This place closed early Before they are closing time.

Requires you to wear a mask inside, Wouldnt let me pick up my masks from amazon because I dont have a face mask. Not to mention also the new manager is horrible and is not nice to customers. Going to cancel my PO box and report the package stolen with amazon as they wont let me pick it up.

Placed a print order online. Confirmed online went to the store to pick. The story is they never received the email or file. Unreliable service. They canceled delivery without reason. Want stress free service go some where else

For complex Notary work and printing

Easy and fast. The staff was friendly they made it to easy for me to ship. Thanks for all this help guys

Jacked up ripoff!Trying to ship a package, need a box, tape, shipping. Simple stuff. Five bucks for the box, ok, on the high side, but I get it; cost of convenience.Shipping? $54.95 for two day air. Were talking a one pound box from one metro area to another, continental US, $55.USPS? $10Later, UPS store. Hello, USPS.

Loving the new management made a huge turnaround with their customer service. I’ve always loved how the UPS store has helped small businesses like myself from packagkng to business cards to personal shopments. Give this establishment a second chance they are obviously trying to improve their business. Way to go!!!!

Ive gone here several times and have always had good service. No complaints. Will continue to use.

Great friendly place and get things done fast!

Worst managed UPS store Ive ever experienced. Disorganized, undertrained/unmotivated staff. UPS needs to find new management for this store, or close it down.Updated a year later...Prior to the store changing hands (yet again) UPS sent in a SWAT team of sorts to turn things around. The store got cleaned up and things starting happening as they should. Then the temporary team left about 5 - 6 months ago and its been on a downward trajectory ever since.The new management (I spoke with someone named Drew today who said he is the manager) is unbelievably rude, inefficient and provides service worst than it was before the SWAT team arrived. UPS corporate needs to get involved in this store. It is the only one on the Island and it is not doing the UPS brand any favors.

Many of the UPS Stores are reliable. This one is not. A lot of the staff is either new or untrained and they are not familiar with how UPS routes it packages. Try one of the stores on the east side.

This place has terrible service. No one answers the phone, there are super slow long lines, and incompetent staff. When it was finally my turn, the staff there said they were new and cannot find my package. Now Im waiting for the manager to contact me. I doubt theyll ever call me back. I tried calling the main number too, after multiple attempts, no one picks up.Dear UPS corporate, you should probably check on your franchisee at this location and consider shutting it down.

Apparently the only person who can ship documents to central American only works part time, and not predictable hours. Staff desperately needs more training. It is probably ok for very basic services, but for anything unusual I cant recommend this location.

I have consistently received great customer support from a helpful staff at the Mercer Island store. I call into the store to find out if I have mail. I get emailed that I have packages. The people here are helpful and friendly and I am a very happy customer and will continue to utilize the services here as long as I am still living on the Island.

Straight up lied about pricing. Awful place and customer service dont go there.

This place is getting more better with nice management and manager willContinue for getting boxes and sending mails

Good customer service, was helped by the manager when I stopped to ship a package at this store.

I use this UPS store frequently and always have fast and good service.

This place is closed today before 5:30pm. Did not have a sign stating any reason for early closure. I saw employees inside the store and still wont open the door. The worst customer service, if there was a no star I would click on that. Wont be returning for any services.

Unprofessional and rude management. Susan who appeared to be the manager was extremely unprofessional, rude and unhelpful. She should not even be allowed to interact with the public. I would avoid this UPS, and hopefully it is closed down.

I will NEVER set foot in that store again!! They should be shut down by UPS for the service they provide. I paid to have a NDA pkg delivered to them by 11am so it would not be stolen from my home. I called at 11:15 to see if had arrived I was told no they had not received any shipments yet today!!! I tracked the package and it was signed for the exact perso who I spoke with before “Roa” or something like that. He was so rude and unbelievably sarcastic that customers even offer their contact information for me to use when contacting UPS corporate as well as the franchise sales side of the business. I will use the Factoria store or Fed ex at this point. I still cannot believe my experience there.

Rude as F. 3rd new owners on a year or two.

Slow, poorly run.

If you work in Seattle, Bellevue, etc, try a recently popular local service called Kiwiship.

Wow, their phone message doesnt even identify that its a UPS store? Amateurish - not a good business practice whatsoever.

Very slow and poor service with color print jobs. Their color printer is slow and not worth waiting for. Disappointed with their equipment not working and cant handle print jobs.

Must be new ownership and pricing its now DOUBLE the USPS office down the street. If you sell on eBay, go somewhere else

Its the closest courier store near my home; and it opens on Saturdays! I like it!

Horrible experience, bad customer service, they couldn’t print on time

Horrible do not ship anything at this store.

Great service, Fast and Easy.

I love this place!!!!!!!!!!!!!!!!!!!!!!!!!!!! Best service Ever!!!!!!!!!!!!!!!!!!!!!!! I feel so welcome here!!!!!!!!!!!!!!!!!!!

Unpredictable operating hours

Rude

My dear customer We are getting ready for holiday season and started stockingGreeting cards, shipping boxes, mailers