Found exactly what I was looking for and costumer service was great.

Jason always provide excellent customer service,came few times and everytime got the same great service.

Happy to have B5 around. Has been a staple for the Community for years. I found what I needed.

Good selection of outdoor equipment and friendly staff.Nice selection of knives

Only a moderately good selection, small store, but pretty good prices when they have what you need and very nice about taking a return when I had messed up and bought the wrong thing.

Found tennis shoes. Always a great place to buy such stuff

They had boots I needed for work. Nice staff, clean store, and lots of ideas on keeping fit.

Great place to shop for adventure and althletic stuff.Golf carry bags. Tennis shoes, track and soccer shoes . Badmitten gamesLacross. Baseball & tennis . You name it. They have it. Clothing and socks and hats too. #1 for great prices too.Come for a visit . DOG FRIENDLY.

This location needs to update their new hours Im here at 10am and the door sign says it opens at 11am. A lot of us Google everything online prior to shopping in person saves us gas and time.

Nice prices and easy parking. You can usually find your shoes at a great price. Customers feel right at home at this neighborhood store.

Lots of merchandise..good quality

I came to this store on 12/16 to look for a BB gun for my son for Christmas. Im not very familiar with BB guns so I had a couple questions. The store associates were not helpful at all. The manager working said they arent allowed to show customers how the bb guns operate. They couldnt even tell me whether they were pump, CO2 or break barrel. The lady manager was pretty rude and was radiating her anti gun agenda. This is also the only Big 5 I have ever been to that doesnt sell real guns. Will take my business somewhere else in the future.

Nice people store was very clean the cashier was very nice employees were nice and very helpful

Always great service when shopping at this store. The staff is always there greeting you and asking you for assistance.

They had run out of what we needed. But props to the friendly staff who recommended other places to try, along with letting me know its better to call in and see if they got it before making a trip, along with reserving it ahead of time, since what we wanted was in high demand. Thanks!

Always got nice tennis shoes on sale.clean and the workers are friendly.

Surprised that they have pretty much everything we would need in such a small location. People at the register can be a bit more social otherwise its a pretty clean and well organized place

The staff were very helpful in finding what I needed, especially during the whole lockdown situation. Their selection is what you expect from an all-purpose store focused on many outdoor activities. Not everything is quality but there are many diamond In the roughs.

Very helpful.

This is a well-stocked store with friendly and helpful staff. Its location makes for an easy and safe parking situation.This store carries all the usual sports gear, clothing, shoes, some boating accessories, weightlifting equipment, fishing gear and ammunition. They sell some rifles but no pistols, other than ones that are air or CO2 propelled.This store resides along El Camino Real, in Menlo Park. It is in a small strip mall and not readily visible from the road. You have to keep an eye out for it.

Drove there more than 30 mins to buy the items I need but the associate said they cant sell it to me because apparently the computer is being used for new hired orientation. I asked to paused the training for few minutes but she said cant do. Wow..turning down customer so the orientation cant be bothered.

Nothing overwhelmingly positive or negative. Found a cheap jacket I was happy.

Came there to buy some running and tennis shoes. As a lady, I did not see any tennis shoes. Options for running shoes are also limited. The men’s section is double of the women’s, very disappointing.

Big 5 its a quirky place. When they have what you want, this is a wonderful place to get what you want. Theres quite a variety of sporting equipment. And I always seems to find something to purchase here.My biggest issue with the place is the cleanliness and lack of staff. The two go hand in hand. When there are staff around and on have, I see them running around overwhelmed. They dont have the time to clean up the shelves or restock. And that really detracts from the experience of shopping.

This place is somehow able to alter the space-time continuum and fit more stuff in the small store than you could imagine. Its like one of those smaller hardware stores that seem to have everything you need. The employees are friendly and helpful but mostly leave you alone if you need to wander a bit. Prices are reasonable and they regularly offer some very useful $10 off $30 coupons.

Clearance was awesome

Quick service and 👍good hospitality!!

The store is open, but under construction. The back of the store has no lighting, scissor lift take up the back quarter of the store, and the front left is being framed in. No firearms sold at this location. Pellet, airsoft, paintball and firearm accessories (hearing protection and cases) are available though.

Had exactly what I needed. Quick in and out.

Well I like the store and dont get me wrong I like the staff however there was a sign on the door that theyre hiring so that should have been an indication right there they were short-staffed. The poor guy at the front register I cant tell you how many hats he was wearing. But he was friendly and try to accommodate those of us patiently waiting to find an item or have him help us at the register. He did it with the utmost professionalism and smile on his face. Was disappointed that they seem to be short stocked on a lot of the items that are on the end caps right near the door things that you would normally expect to find period example flashlights for emergency or for those of us that are homeless that kind of thing is an absolute necessity.

Always have what we need and are open until (reasonably late)! Prices are comparable to online stores and service is good. Friendly and knowledgeable staff

Great selection. Good prices. Helpful staff.

This store used to be great over the last 20+ years - local, decent well-rounded selection, and friendly staff.On my recent visit during a break - and who doesnt like to browse a sporting goods store for ideas - I was minding my own business scouting new product categories along with items Ive been shopping for, when this older bald guy with glasses (manager?) asked if I had any questions. Apparently, he might be hard of hearing or not having a good day because he (with a frown and almost angry voice) kept asking me to repeat my questions which I did very clearly, and then answered in an impolite brusque manner. It would have better if he just didnt bother to ask for questions if he was going to ruin my day with his condescending passive aggressive answers. He again asked several minutes later in a different part of the store with the same results.

Good place 4 finding brand name items. Knowledgeable staff. Always offer coupons so try to have one with u. If they dont have your size, they will call other branches.

I purchased a bike from this store, and the clerk told me that there would be tools in the box. He also told me that I cannot take a look at it until I purchased the bike. After purchasing the bike and opening the box, there was no tools in the box, and there was no tools inside the store as well. While trying to assemble the bike, the clerk helped me half way and just walked away and never came back.

As many of the Big 5 stores these days, seems somewhat outdated and less if an inventory than most sporting goods stores

This is a small store but they smeed to have a good selection.

Nice polite staff. Hot mess but full of watch you need at great prices!!

Good place for last years merchandise at near sales prices.

I was there for soccer items and other things. Lovely people and helped me out.

Pricey but at least good service. Found everything I needed in one visit. It was a well organized and clean store.

Looks well stocked and friendly service.

Appreciated the thorough explanation of the equipment I was interested in. Range of products price-wise made me feel like I was getting what I paid for whether high-end or on the less-expensive side.

Wish big 5 was open later

Good place to get a good cheap pair of shoes or nike sandals and if you obviously do any outside activities this is a hood place to go .

One of my favorite places to shop. Friendly, low prices, good service.

I like its good pice and they have everything want for good pice

My basketball went flat. Even after looking online there is just something about going, looking an item over, holding it in your hands and knowing you picked out a winner. For that reason, Big 5 is still the place to go.

Good place for deals on sneakers, but its hit or miss. Often they wont have sizes, and its nearly impossible to get help here unless the place is deserted. You never can tell when it will be busy, tho. Been here at 8pm and 10 customers meant you wait 45min for sales people to help.

Very nice staff tennis shoes are not good quality.for me.will come back.atmosphere cool place for camping.

Great selection, staff was friendly and professional.

My favorite store

This store has many aiddems on sale.a lot sporting goods.good tenis shoes.and socks.like very much.

Went to the knife section to buy a pocket knife. they asked me for my ID to check if I was of age and I am of age. gave them my ID and the man checking my ID said it was a fake ID. (it wasnt a fake) then refused to sell me a knife. absolutely infuriating. not going back there ever.

Helpful staff pointed me at the general area where I needed to go. Got running clothes I needed. They had selection and sizes.

Good variety of products in a small space. Big discounts on name brand clothing and shoes.

Employees are always helpful.I recommend it.

Good sporting good store. A lot of not sport related stuff sold too.

Bad service. For the second time I have to wait 20-30 minutes for help. When someone comes she knows nothing and doesn’t help. They don’t know the difference between soccer and football cleats. They all look so unhappy...

Employees were helpful and patient. And the $10 coupon is a plus!

Location, close to downtown in Menlo park and great variety of items.

Staff was friendly and helpful but had an unfortunate technical problem with their registers, which made service slow.

This place has great prices on name brand athletic wear.

Good prices on sporting goods. Mediocre service in the shoe department. Returning items is a hassle and the manager glared at me the whole time.

Great service and a large selection of 4E size 14 shoes for men

A nice, smaller local sporting goods shop. They always seem to have what I need.

Employee help customers, manager seems like he just wants to go home

Good selection, service not particularly good. Nice cashier.

Friendly helpers, good selection of merchandise, fair prices.

Really nice staff in the store wanting to help you! A rare find in retail!

Ok

Really can find anything here, often at considerable discounts. Highly recommended!

Yhey ok i went to 3 store and didnt fine what i was looking for

I can never seem to find my sizes med- large.. always seem to have abundance of xxLXxxL

Good parking, friendly employees.

The items here feel overpriced. That wouldnt necessarily be so bad, but the employees are not at all helpful.

Fits a lot of merchandise into a relatively small space. Friendly service.

Good sized shop with a variety of sporting equipment.

Not alot of brands but good shoe prices

Perfect for last minute childrens volleyball gear

Friendly and professional- shoe guys really informative

What a store it has everything you need theyre all a little pricey in my opinion

A good spring goods store

Employees seem annoyed to have to interact with you. The clothing sizes on hangars were mislabeled, and they dont have a lot of selection.

Well stocked for outdoor items for all sports

Hope they stop selling ammo. Until they stop i go to rei or spots basement

Fishing license was in and out in a few minutes.They open at 10.

Good selection decent prices.

Sporting goods store with a good selection.

Big selection. Friendly and helpful staff.

Almost anything that you could want or need related to almost every sport or outdoor activities

Nice clean & neat

Nice place

They need to get it together.

Good athletic shoes often on sale

Excellent customer service, selection and sales!!

Staff doesnt go out of their way to be helpful...

Much better than Little 5.

More sizes of men shoes

Classic Big 5, great staff.