One of the best Collision Centers Ive had the pleasure (minus the displeasure of the accident) of working with! The manager, Chuck, is as stand-up of a guy as they come. Moreover, the entire team is very friendly and helpful. I wrecked my 2020 Toyota Supra, and they worked very diligently with me to see that everyone was resolved. I cant recommend them enough! Knock on wood, you wont need their services, but in the event it happens, you wont find a better Collision Center.Tell your friends and family!

Please do not take your car here! It took them two and a half weeks to provide me with a quote and the number they gave was laughably high. As soon as I received the quote from Marietta Toyota, I took my car to an independent body shop and they fixed my truck for $1,500 less than the original quote.I also have been taking my car to their service center for almost 6 years and I will no longer take it there because of my interaction with the body shop. Overall they seem to be overpriced, dishonest and untrustworthy.

It took too long to get my car back but that might have been insurance issue. Vince is wonderful. Always gave us up to date info. The work done on my car was superb!!

Being involved in an accident is hard. Working through the insurance process is also a challenge. Im grateful for the Marietta Toyota Collison team who helped navigate a stressful situation and had the expertise to make a difference. The quality of the work is excellent and the I feel like I am driving a new car. Not only was my vehicle returned with all of the damages taken care of, but it was also clean and spotless - something that is very much appreciated during this COVID-19 season. Thank you!

Had collision work on a 2016 nissan altima. The paint job was a good match but still have some gaps and lifting that I have pointed out. I am now going to have to take to another collision shop to have it tacked down where the fender and door meet. After a month in repairs I expected more I guess. The job wasnt bad but next time I would prefer to take to a Nissan body shop.

PlEASE DO NOT take your vehicle here to be repaired.Shockingly unprofessional

I brought my car in for repairs. I was hit in the front end. They called me a week later saying my car was completed. I came to pickup my car and my hood was on crooked and wasnt even closing properly. A week later after I pick up my car, I turn on my AC and its is blowing hot air. I had to come back yet again. They fixed it as far as I know.... We will see if that is all that was done half way

We had parking lot fender bender, under 5 mph. The rear bumper cover on the 2017 Toyota was torn and popped off. The car was taken to Marietta Toyota Collision for an estimate. The price came back at $1,200. I thought that seemed high but figured it was a dealership and it will be done right so we will pay a little more. The day they started the work we got a call that there was hidden damage and the price would go up another $1,300. I had a conversation with the estimator and I was told that their documents state the original price did not include hidden damage..... It was a bumper cover that was knocked off at under 5 MPH how much hidden damage could it be.... I requested the work to stop and we would take the car elsewhere.... I was then told work had begun and we would be responsible for that work plus restock on all parts. ... I struggle to believe that a seasoned body shop estimator can miss a fender bender by more than 100%....I cant imagine how much they would miss major damage.... I will never do business with Marietta Toyota body shop or their car dealership again.

Great job!

I had an excellent experience at the Marietta Toyota Collision Center. They were honest, professional, efficient, and left my Camry looking like new. The portion of the repair I paid for also ended up costing less than initially quoted. The shuttle service was also very convenient. Thank you Vince, Mike, Alex, and others for making this a great experience!

This place is just a joke took them a month to work on front bumper repair. And Stole items from inside my vehicle. Never going again to this place. What a bad place it is.

Vince and the team are Amazing! Vince has been taking care of my car for about 8yrs and I wouldnt go anywhere else if you paid me. Im so thankful for Vince and Toyota the yrs of quality service I get. If you need any type of body work, Dont hesitate this is the place.

Marietta Toyota Collison does great work. No different than the whole dealership front to back is one of the best dealerships around. Ive been a customer for at least 15-20 years. Always a great experience!

LONG BUT NECESSARY REVIEW. I decided to go with Marietta Toyota Collision because Ive had great experiences with the Marietta Toyota Service Center since moving to Marietta, but it seems that not all parts of Marietta Toyota are equal. I was already stressed enough by the fact that I was in a car accident and needed a repair, but going through this repair shop added onto my stress. I dropped my car off last Wednesday with the impression from Geico that repairs would only take 2-3 days, because it was minor damage. I rented a car from Enterprise for that time as well, thinking it would be a short rental. I finally got my car back today (the next Wednesday). There was NO communication throughout the entire process. The only time I received an update on my car was when I personally called and it took 10 minutes every time because I had to get transferred around to different people before I finally got to the guy who could give me an update. Based on what Geico said, I was hoping Id get my car back on Friday. I called the Collision Center Friday and they said Tuesday. I called Tuesday and they said Wednesday. I had to keep calling Enterprise to extend my car rental. Between all the calls to the Collision Center for updates and then back to Enterprise to extend my rental, I probably wasted an hour of my personal time. I understand repairs can take time and parts need to be ordered, etc, but at least communicate with the customer so they know what to expect, especially if they are renting a car! Such a frustrating and stressful experience on top of an already frustrating situation to be in. This repair center needs better management, it seems very disorganized and chaotic and that in return makes the customer feel the same way.I am giving it 2 stars because now that Ive finally gotten my car back, it looks nice and I dont see problems with the repair, but it was not worth the experience! I will not go here for any future repairs, and now Im questioning the quality of Marietta Toyota as a whole. Save your time and money and go to a repair shop that cares more about about you as a customer.

I can not say enough about this place. I love the service and the friendly faces!

Great service and price.

Loved my interaction with the staff. The gentleman that helped me was very honest and upfront with me. He was not rude and did not take advantage of the fact that I thought I needed a service done but it wasnt necessary. They have earned a customer!

They gave us a really nice deal at first. When we started doing the paper work they added on an extra $3000. On top of that a 6% sales tax. When we said this wasnt the offered price they threatened to call the police on us. This shop is completely garbage.

This place will over charge you to fix your vehicle! They will assume you are incompetent and don’t know how much things cost and will over charge you hundreds of dollars!

I used to love them wow has things change.

Appalling. 7 hours and even my car is not ready even though they called me to say that I could come to pick it up. Im disappointed.

After gathering qoutes from three separate shops theirs was the fairest of all. The work they did was great and done in a timely manner.

Kinda pricy. But. Great. Customer service

Great customer service..Thanks Greg and all service representatives🎇🎇🎇🎇🎇

Well its a long story but the service provided by the Marietta toyota collision center was not at all good.. They will trick you in paying more once they get ur car.I had dropped of a toyota corolla here and these people had provided me the estimate for 1800$ as i was paying out of my pockets.. when I dropped off the car the next day i got a call from these people saying that they have found some more internal damages with my headlights and it would cost my 3300$ now which is almost double of the estimate provided. Well over the call the person who was working on my car said that while doing the process the headlights break and I would have to pay in order to fix the headlights.. Well it was actually intact and working when i gave my car to these people. Now the headlights are loose cuz the have broken couple of brackets inside and i have the screws with me in my car cuz they cannot put it back as they were broken. I told them that I dont want to fix it and i want have my car back as it was cuz I couldnt afford 3300$ but they said that they cant put it back cuz they have already ripped it apart. So i said just keep it like that i ll take it from there.. Next day i get a call again saying that they have put the car back together and it would be $176 to open the car and put it back again. But I didnt respond to the call cuz already they messed up our mood on a vacation.I reached at the location on Saturday when i wasnt aware that they are closed and what I find out that my car isnt locked up. All the doors were open. Thats again being a little irresponsible cuz somebody can easily break into the car. I called the manager cuz we wanted to discuss about all this things but he didnt show up saying that he didnt wanted to argue with us over this issue and they could do $100 instead of $176. We just paid them and walked out as we were getting late to go somewhere. So i am out $100 (their charges to open the car up) and $120 (spent on uber rides as they were closed Saturday and Sunday). And i am stuck with the car being broken even more. And when we paid the amount the lady at the counter threw the keys and the bill instead of handing over to us respectfully. I found that a little rude. But again nothing we can do. We didnt wanted to fight with them nor we raised our voices cuz we are already frustrated with the car that we have purchased a month ago and its already damaged.I would have rather taken it to a local body shop and have it fixed. Theres a lesson when the insurance is paying for the repairs go by these people but if you are paying out of ur pockets never use them.. My mistake that we used them thinking that toyota would be the best place to have the car fixed and my car would be ready by the time i will come back as i was out of town and will save me a lil time.. but am gonna have to pay more money as i will have to take it to the other body shop and they will keep the car for 4 days as well may be a week who knows.Irresponsible, rude and bad customer service..Update- i got the car fixed for $800.. Beware of these people..

It was highly disgusting they really disrespect me and I will never ever come over there again had to take my lunch break and come over there had to burn my gas to come over there and when I got there employee was rude did not want to take the time to explain anything to me gentleman turned his head when the other way around the building

Do not have your Toyota repaired here. They tell you to not come around 11:00 to 1:00 lunch hours, but even still, there is rarely an adjuster there to assist you in giving an estimate. I ended up being denied assistance multiple occasions due to either staff being at lunch, or the adjuster for your particular insurance wasnt around. The worst part of my experience was being told by Enterprise Car Rental that they had no reservation for me on file after Collision sent me there. On the phone, Collision insisted Enterprise contact Nationwide, where Enterprise insisted on the opposite. Sound familiar? After a failed discussion with the adjuster over the phone, who lazily decided he would not call Nationwide for us, I convinced Enterprise call Nationwide to make the reservation. It turns out that the person who gave the estimate at Collision did not follow up with the adjuster to have a car reserved for me. Whoever it was who dropped the ball, it certainly wasnt my job to negotiate with Enterprise to do Collisions job for them.

RUN dont walk away from this place. The only reason I list one star is because there is no option for zero. Dont come to this location unless you want to deal with an unconcerned over priced location. Worst experience ever.

Great service and great quality work!

Disappointing experience. The paint work was good though it took longer than promised. But there is no management on the floor when you have an quality issue to discuss. Secondly some basic things like rear view mirror not working is not checked during delivery.They do provide lifetime warranty which probably means to plan for regular visits as you find issues.Not expected of a Toyota dealership.Updated based on reponse: My name is Sudhakar and I tried to reach every person mentioned in your response.Left voicemails to Keith, and BJ (GM). None of them were available to talk to me while I was at the shop. Got a phone call from Chuck later in the after noon to explain but I have to live with the fear of unknown hidden quality issues after this experience.

I am not a native speaker but I still got very nice experience at the collision center. Staff are patient and friendly.

They were very professional and helped us all they could. They even sent a courtesy car to pick us up from our hotel.

Good customer service

Chuck was the best! !!!!!!!