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Prosser’s Automotive LLC
348 Ashland Rd, Mansfield, OH 44905, United States
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Prosser’s Automotive LLC
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sh
Review №1

Can’t say enough about this place. From the initial phone call telling them my brakes went out the night before 😬 to being safely back on the road by 4pm, it was a pleasant experience. New vacuum pump installed. Great waiting area, where they even let my 🐾🐾 hang out and steal some dog toys. Can’t recommend them enough.

Co
Review №2

The staff were all friendly and were able to check my vehicle out fairly quickly after I had it towed. The services weren’t as expensive as I thought which was nice! They also have a very cute doggo who greets you when you come in.

Ri
Review №3

Knowledgeable, professional and courteous staff. Fair labor prices. Will definitely use them for future vehicle issues. Very clean building and great customer waiting areas.

Ch
Review №4

Super helpful customer service, polite and they follow up. Will be continuing to go to them for future car service.

Ir
Review №5

Great service, and for all they checked, efficient in the time as well! They also send you a report straight to your phone of everything they check so you can see what they see which I think is pretty awesome. Would definitely recommend!

Te
Review №6

Diagnosed in good time. The parts arrived earlier than expected there for repairs were done early. Professional... Friendly...

An
Review №7

Professional and friendly. Resolved an issue Ive had for months. Very accommodating and reasonable. Will definitely go back

Jo
Review №8

Personal visit. I know the owner !Fantastic work.

Du
Review №9

I had my exhaust manifold replaced which most garages would not even mess with it but prossers had no problem replacing it they were very friendly and professional i would definitely reccomend them

de
Review №10

Very professional and great customer service! Going back for any type of auto repairs in the future no question!!

Sp
Review №11

Great shop, no nonsense, super reasonable prices and did exactly what I asked, will be back

Jo
Review №12

Rear end ring and pinion along with a limited slip differential replacement on a 2016 Tacoma. 150 miles into it, no noise or vibrations. Very professional staff. Best I can tell, they are the only place in the area that will do a ring and pinion....

T
Review №13

I highly recommend them! Matt was incredibly helpful and knowledgeable. 5 star service without question!

Ra
Review №14

Good, honest, reasonably priced car repair.

Jo
Review №15

This was my first experience with Prossers. I am pleased with the whole experience. I will be back and recommend anyone to give them a try.

Ch
Review №16

They took care of my truck and basically made it brand new! I couldn’t be more thankful for Prosser’s Automotive and their mechanics. :)) I know my truck wasn’t the easiest but they did everything they could for me!! Very thankful.

Ji
Review №17

Fantastic experience. Fair price and done quickly.

Ca
Review №18

These guys are very knowledgeable and professional. Thank you!

Mi
Review №19

I took my Jeep in for repair. They did an excellent job I got back into my vehicle and it ran so smoothly. I would definitely go back if I have any more issues in the future!

Ri
Review №20

Professional. Starting from the owners son, Gavin. He was polite and respectful with the initial phone call. They were really busy and they were able to fit me in sooner than later. I would recommend this company.

Te
Review №21

Prossers is good people. Efficient accurate and courteous

Ge
Review №22

Hey Eric ... cant  tell you how great an experience it was. The online quoting process,  the quote,  the customer service,  the knowledge set, the service and the friendliness were outstanding.Additionally, before I wrote a review for my exhaust manifold service, an unrelated transmission hose leak occurred. I had no reluctance on using Prossers Automotive again and received great service.

An
Review №23

Great customer service. Explained everything well, even though all I had was a nail in my tire. Price was very reasonable.

Da
Review №24

My experience at Prossers has always been a pleasant one with their kind and courteous staff. They do great work and always go the extra mile and get the job done quickly as well. I would recommend Prossers to everyone! They are honest and reliable!

Br
Review №25

I was referred to them from a friend and was glad so. They are honest and very thorough. Scheduling an appointment was done within a fast turnaround and their pricing was comparable if not better than others. I recommend Prossers and will be a returning customer. 5 stars!

Je
Review №26

Excellent service and awesome customer service.will be coming back for all auto repair needsWont be a returning customer. Weve had nothing but problems since weve got the car back from them. Im not 100% sure its there fault. But I will not be taking that chance

ma
Review №27

Clean, professional, HIGHLY skilled! They tackled a very difficult problem with my 90 olds-stayed to the task when it would have been easy to give up. Service like the old days-not common in these modern times!

Mi
Review №28

I called Prossers to schedule a service, and they were able to get me in the very next day, and returned the Truck the same day. All around good Team at Prossers Automotive

Br
Review №29

Ive never been the guy to take my car to get worked on by someone else. These guys are who I go to when I dont have the equipment the time or the patience. Top notch service no B.S. quotes and they take the time to do the job right. No up selling and they listen to what I want. Small jobs to big jobs these guys do it all with quality. Ive worked in a lot of shops and can see a sham coming. So far this is the most honest shop Ive seen yet. Right now my truck is in for a ton of underside work. I know it will get done right so I dont worry about it.

Th
Review №30

Very good about getting you in at your scheduled time. Service is is done quickly and correctly. No high pressure sales pitch to purchase additional services or products. They didn’t mount my tires backwards like Pep Boys did and you don’t wait for hours like you do at Sears

Su
Review №31

I HAVE RECEIVED OIL CHANGES AND TIRES FROM THIS ESTABLISHMENT AND HAVE BEEN VERY PLEASED. THEY HAVE BEEN VERY FRIENDLY AND DIDNT TRY TO TAKE ADVANTAGE OF ME BEING A FEMALE. I HAD GONE SOMEWHERE ELSE FOR TIRES, AND THEY SAID I NEEDED OVER $1500 OF OTHER WORK DONE. WHEN I TOOK IT TO PROSSERS THEY SAID I DIDNT NEED ANY OF IT DONE. THE SHOP IS EXTREMELY CLEAN AND THE WAITING ROOM IS MARVELOUS WITH A COMFY COUCH, TV, AND LARGE FISH TANK IN THE WALL. THEY DEFINITELY HAVE MY BUSINESS.

Sc
Review №32

HONEST, FRIENDLY, AND DEPENDABLE!! THE FACILITY IS THE CLEANEST IVE SEEN. AMAZING WAITING ROOM WITH ALL THE COMFORTS I COULD POSSIBLY EXPECT. ALWAYS LET ME KNOW EVERYTHING THATS IN NEED OF REPAIR, BUT NEVER TRY TO HARD SELL ME!

Bo
Review №33

Eric, Gavin, the whole team at Prossers provide work that can be trusted to be done correctly, the first time. Prossers gets my vote for the place to take your vehicle repair!

Ji
Review №34

Very decent people to deal with. They are honest. Would recommend them to all my family and friends.

Mi
Review №35

Very respectful and understanding!! Thank you for all your help!! I believe they went over and beyond!! Thank you 😊

Da
Review №36

Impressed with staff and professionalism.

Ma
Review №37

Outstanding service! I would highly recommend to anyone. Processers Automotive were very quick at diagnosing the problem for my sons vehicle. I asked Scott to see if he could try to squeeze us in, since my son was home from college and his car had just broke down.They did not throw extra parts and try to jack up my bill. They were very conservative on the cost. I just had my sons car at another well-known establishment in town earlier that day, who put parts on my car that were not needed and didnt even fix the problem. They are very efficient in time management. They accurately diagnose the problem and fixed it quickly. We were able to pick it up the very next day! Being a mom youre used to putting your kids first but my car needed to be maintenanced as well. It was pulling to the right and I was also told by a different well-known place in town where I purchased tires that it needed an alignment. I once again reached out to Scott and he was able to not only fix the problem but did not sell me an alignment that I didnt need. I briefly waited in a very clean waiting room. It was definitely first class treatment! He took time out of his busy schedule to fit me in to rotate and balance my tires. I had just had this done just two weeks ago when they told me I also needed an alignment. I was very surprised he rotated and balanced my tires and never charged me. I did not buy my tires from him and in all actuality he should have charged me. I really appreciate his integrity. I would highly recommend anyone needing car repairs to go see Prossers Automotive!

St
Review №38

My husband took his Jeep Liberty to Prossers last month for a computer issue. He asked how much they would charge to diagnose it only. They told him it’s a $50 charge to diagnose. We were very happy with their services at that time. After giving us the correct information, and charging $50, my husband was able to pick up the Jeep and fix it himself. The Jeep began having more problems last week. Again, he took it to Prossers. After looking at the Jeep for a few days, they called my husband with a diagnosis and and estimate for repair. Because of the repair costs, my husband decided to pick up the Jeep and again fix it on his own. When he went to pick it up, he was charged $210 for them only to look at it!! Their explanation was that it took 8 hours to diagnose. If this was the case, we should have been given a call stating the the charges would be significantly above the typical $50 fee and asked if we wanted them to proceed. I was shocked at the price to only have them look at the Jeep. And am extremely disappointed of a surprise bill for $200. I’m sure they they are excellent mechanics but their communication is lacking at best. We thought we had found a dependable shop but u fortunately we’ll be looking elsewhere.

Ja
Review №39

Always top notch mechanics!

Ro
Review №40

Everybody here are very helpful and polite. Mechanics are knowledgeable and the cost is very fair. Id recommend Prossers to anyone needing repairs to their vehicle.

Ma
Review №41

Had alot of work done on my truck at prossers very friendly and professional people.And good prices for everything they had to do.Would recommend them to everyone I know

Ma
Review №42

Had a head gasket on a newer auto repaired. They are very professional and do a thorough job. Thank you prossers.

Da
Review №43

Coming on a family vacation in our big old 12-passenger van our catalytic converter got plugged up, leaving the van with very little oomph - I was struggling up the hills from Columbus Ohio at 40 mph. We stopped in at Prossers and they diagnosed our problem the same afternoon and worked hard to find a catalytic converter, which they installed the next morning to get us back on the road by noon. Prossers took great care of us in our time of need, thanks again guys!

Ro
Review №44

So far so good..they live up to their words about fixing your car...

Ch
Review №45

Great place to take vehicles to be worked on very honest people and they will treat you right

Sa
Review №46

DO NOT USE Prossers!!! I was appalled by the service and especially the customer service by Prossers. When we picked up our motorhome the front end began smoking and smelling about 2 miles down the road. We immediately turned around and by the time we got back there the new rotors they replaced tested at 300 degrees! They said we need Calipers (but they wouldnt replace the rotors- Scott argued that those rotors would be just fine). After leaving this time the steering wheel vibrated- this is after $1,500. Instead of addressing the issue they wanted to take the driveshaft out and replace u-joints. I was on the phone with Scott and told him we wanted to find out why the steering wheel was vibrating because it wasnt when we brought it in here- Scott then hung up on me. I was shocked, I called back but a woman answered. I told her I was just talking to Scott and I think he hung up on me. She said he was with another customer. I told her I would wait, she then said she would have the owner (Eric) call me. I said, Oh, so he did hang up on me? All she would say is she would have the Owner call me. Well Eric never called me either. When I called him he just said they have phone calls drop all the time instead of apologizing. I found out from a co-worker that he had the same experience. Prossers wanted to keep fixing other things instead of the issue, and he was hung up on too. This was my first and last experience and I will tell everyone I know so they dont get taken.

Jo
Review №47

Friendly courteous service.

Jo
Review №48

I come here all the time. They are honest and professional.

St
Review №49

Very good experience with my service. Good people.

He
Review №50

Very disappointed my husband broke his Meyer plow and took it in for an estimate. They called told him how much the estimate was and my husband said no thank you that was more than we wanted to spend fixing it, and that he would be back in to pick up his blade the following day. Got there to pick up the blade and was charged $98 for an estimate and the blade was in pieces. If you really need to tear something apart to give an estimate and need to charge for it, you should first call the customer and ok the charge with them!

Wa
Review №51

Great knowledgeable workers very helpful

Sh
Review №52

Great service.

Bi
Review №53

Good people and know what they are doing

St
Review №54

And they sell Amsoil, check them out.

Br
Review №55

They took car of my subaru

Ji
Review №56

Very good

Information
24 Photos
56 Comments
4.7 Rating
  • Address:348 Ashland Rd, Mansfield, OH 44905, United States
  • Site:https://prossersautomotive.com/
  • Phone:+1 419-526-6688
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Mechanic
  • Muffler shop
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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