user
Assured Auto Care
9005 Galene Dr, Louisville, KY 40299, United States
Appearance
Assured Auto Care
Comments
Pa
Review №1

Very quick. Helpful and polite. I will be back.Thank You

Ga
Review №2

I dropped my car off to them on a wed, they called sat saying it was ready so I picked it up on monday and I was charged $123 and the only part they changed was a gas cap 😡I went back to the store the next day to have them explain my bill because I was confused why I was charged $95 for labor and $13.95 for a gas cap and my car is still surging/running high when Im at idleBryan tells me they drove my car and it wasnt surging or doing anything, he acted like the parts they cleaned was part of the labor I was billed for.Long story short my car still surges and they dont take any responsibility for not fixing the problem the first time.They just threw parts at my car like most mechanics do.NEVER GET WORK DONE HERE AGAIN

Ai
Review №3

This is the worst place to have car service, paid 1k to have something fixed, brought it back and they said it would take a week for them to look at a problem they actually caused? Business is really going to hell and the place is showing its age and lack of care. Cmon guys. Seriously.

Ka
Review №4

Highly recommeded auto care.

Be
Review №5

Assured Auto Care exceeds my expectations every time. Dan and Brian are kind, accommodating, honest and fair, skilled, and they get the job done quickly. I trust them and I can always rest assured ;) that my car is in good hands when theyre working on it. Thank yall very much!

Ka
Review №6

Assured Auto are professional, friendly and helpful. Ive been going to them for many years and never been disappointed.

Ke
Review №7

Brought in for a noise in the wheel well. Was told it was the tie rods and a bad tire. Replaced the rods to the tune of 330 dollars. I told them Id buy tires elsewhere as I thought they were overpriced. Put a new tire on the side they recommended and guess what? Same noise. They sold me work that wasnt necessary and still didnt fix the issue. Now we are 500 bucks in and have the same issue. DO NOT TAKE YOUR CAR HERE. Well just eat this and continue our search for a reputable mechanic.

Al
Review №8

I have dealt with Assured Auto Care for years. They’re very fair and trustworthy. I’d recommend them to anyone who asked.

Be
Review №9

Assured Auto care has always taken good care of me. Fair priced and friendly staff keep me coming back. I price checked tires all over town and they were cheaper. I had a flat and the road hazard replaced the tire for free.Awesome shop.

Ji
Review №10

I love the Saturday hours and fast service.

St
Review №11

Always nice and helpful. Weve used them for 10 years and theyre always honest about what it is, charge fair prices. Just a trustworthy place.

Sa
Review №12

Had new brakes put on my car. They were honest with me and did the work in a day. I would recommend them to anyone who needs auto repairs.

Ry
Review №13

This place I have always trusted with any vehicle I’ve had. They are very upfront and honest and all have a Godly persona about them. They will always explain every thing they are doing and why they are doing it. They put everyone else above themselves. They aren’t perfect but there’s no one who is. I would put any type of car in their hands and I know they will do a superior job. Dan and all the staff there are awesome!!!

Ke
Review №14

The folks here do quality work you can trust for a fair price. Its difficult to go to repair shops and trust what youre being told. I know that when I work with these guys though, theyre giving it to me straight. I called on a Saturday and they got my Subaru in on Monday and the work completed, for less than what another place quoted me. I will be back! I really appreciate yall. Thanks!

R.
Review №15

Excellent place to stop in and check out the auto. Close to several shops and stores in the area, reasonable price items for the road and easy access to the store. Plenty of parking and plenty of space. Employees are nice and friendly and the place is clean and tidy. Come on in, check it out.

Je
Review №16

This team does a great job. My car was sputtering and the transmission was slipping really bad. I was using a local trustworthy mechanic who worked independently. With the economy doing better the guy didnt want to work on the car because he has a full time job. I was afraid to take it to a garage because I thought they would just tell me to replace the transmission, and other things I might not need. This is based on a bad experience in the past by a competitor. Turns out the honest folks at Assured found I need a new Pig Tail on the Mass Air Flow Sensor. An animal had chewed through the wires and messed up the unit. I was so relieved it wasnt the transmission, and was very happy for the honesty. I got the car back and it works like new. I have a trustworthy place to now take my car. Oh and, they do not take forever to change the oil and do something to the car. The workmanship was top notch, and in a reasonable amount of time. Thank you

Ri
Review №17

Good service as called with cost of repairs before they did service to check if still wanted them to complete was notified when completed.

Do
Review №18

Trusted mechanics. Very nice and knowledgeable people. A bit expensive but all car repairs are. Convenient location.

La
Review №19

The guys are always so very friendly and pleasant. Always helpful.

Es
Review №20

Took my BMW there. The identified the problem but recommended me to a specialist as there may be other issues to be corrected. Further the owner allowed me to keep my car onsite for over a week until I was able to move it. Nothing beats honesty! They will be my first stop for any issues I will face for any vehicle as they keep their customers best interest at heart. God bless you! Thanks!

Ra
Review №21

Good folks. Good place for maintenance and repair.

Vi
Review №22

Worked fast, gave me accurate and helpful information, and the employees were very friendly and kind.

Jo
Review №23

Great-to the point service and right priced

Ro
Review №24

Horrible workmanship....I went to get a new starter motor in my car as the old one was about to die, the new motor was incorrectly installed and after a couple of cranks, the motor wouldnt power down even when the ignition was turned off...the starter motor kept running and I had to scramble to disconnect the battery to avoid the motor from catching fire....I ended up taking my car to a different shop and had to pay for a new starter motor as the motor installed at assured auto was burnt. I would never recommend this place to anyone.

Jo
Review №25

SAT am and at 730am they.answeredthe phone and made time for.mydaughter s car and fixed her AC ina very short time. We were so luckyconnect. We will.return againThanks to Brian and Team

An
Review №26

We have been coming here for years now. Dan and his crew have always gone above and beyond helping us care for our older vehicles.

Ri
Review №27

They do good work. Fast turnaround. Free shuttle service.

Br
Review №28

Im a general tech at this place..great place to come to..air is free so dont go pay for air in your tires just come to us

Ga
Review №29

Honest good friendly service

To
Review №30

Fair prices with excellent service

Fr
Review №31

Always great service, no bs.

Je
Review №32

Could be cleaner and updated. But very nice and quick.

Mi
Review №33

Good service and staff

Al
Review №34

Friendly for me but another friend on mine says they broke their AC during an oil change but refused to fix it. I have not had this experience, Dan the owner is a very friendly person

Ro
Review №35

Done a great job on my car fast and helpful

Ni
Review №36

Fast, good, and inexpensive for oil changes

Ch
Review №37

My iq dropped when I went in there

Ma
Review №38

My mom went to get our family SUV tires rotated and an oil change done there. After the service was completed, my mom picked up the vehicle there and drove the car to the post office which was a few blocks away. But as she was driving she heard a huge rattling coming from the rear and the entire vehicle was shaking.Afraid for she knew that the car wasnt running properly (worried she would get in an accident), she turned the car around into a vacant parking lot and slowly drove back with her emergency lights on to head back to Assured Auto. The rattling continued until she made it back there. When she got there, she noticed the rear left tire was slanted outwards and obviously not alligned properly. She went in to talk to the front desk attendant and she voiced that the car had not been driving well since she picked it up.The attendant acted indifferent, cold, and unapolegetic. While the car was parked, a worker put a jack at the rear of the car to see what was wrong. Immediately when the car was up, the left rear tire fell off by itself (therefore, was not attached to the vehicle). It was obvious that they did not check to make sure that all tires were tightened before giving the car back to her.This is very dangerous and could of caused a major disaster on the road! Aside from that, they never told us what was wrong, they just attached the tire that was loose and said everything was fine now. They took the car out for a test drive around the block to make sure it was running okay. But they should have done this in the first place before my mom came to pick it up the car. In addition, my mom only received an apology from the front desk attendant after she mentioned that she didnt get an apology from them.After this incidence, our family is wary to get any car service from Assured Auto, especially how life theatening this was. We trusted them to give us the utmost service on our vehicle but did not receive it. I am very concerned about their negligible work, especially since my mothers life was at stake.

De
Review №39

Great customer service!

Te
Review №40

No better place to go

Da
Review №41

They said they can fix our car so we got it towed there and when they looked at it and they said they cant fix it. Dnt lie to someone and tell someone that you can fix the car then dont do it. We was going to come to you for the tires also but now you just lost our business. If i can rate you a zero i would but i have to rate you 1 star

Pe
Review №42

Nicest staff in town.

ry
Review №43

Above tires and an oil change there isnt too much that the place can do.

G.
Review №44

Great business.

Da
Review №45

Excellent

Information
3 Photos
45 Comments
4.3 Rating
  • Address:9005 Galene Dr, Louisville, KY 40299, United States
  • Site:https://assuredautocare.com/
  • Phone:+1 502-267-8986
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations