Just went into this store today. The second I walked in, no one greeted me. One guy was on his phone and a girl was sitting down doing nothing while I walked by her. I was interested in a belt and asked if they had a different size and they just said no without looking for one or even turning to look at me. I’ve bought many things from this brand and many others and I’ve never been treated this way. They didn’t take me seriously because I am younger than the normal costumer. I felt unwanted in this store. I do not recommend coming here!!!!

Ordered some dinner plates via online store. the shipper/person who sent the package to UPS didnt put in the correct address. UPS then delivered to wrong address, then corrected with the help of mychoiceUPS, Im still awaiting for delivery. Meanwhile, I tried to contact Versace via phone, as usual.. after 3 rings, it says no agent is available and disconnects the call. tried 7 times.. throughout the day but no luck. sent an email finally. awaiting response.

I Went to the store the system was down. Was told that they will send me an order number and do an online purchase the next day and have the products shipped, and now a week and a half later and I still have not received my parcel, I tried to contact the store the phone just keeps ringing and no one answered, I tried to text the guy who did the transaction and I was given a number of a different person. I asked if they can contact FedEx to figure out what’s going and if they can open a case and give me an option of pick up because I was told by a FedEx rep that only the sender can do so, and they should to contact them, but the Versace staff keep telling the same excuse without even trying to attempt to contact FedEx. The parcel is still at FedEx no movement or activity, I finally request a refund and told them specifically to contact fedex to have the package returned back to them, and I was told that a manager will contact me regarding the refund and still didn’t get back to me to issue a refund. Today I get text from one of the employees saying the package was delivered signed for after I specifically told them I didn’t want the package 5 days ago because it’s was time consuming their service was terrible, no one was home to sign this package my neighbors didn’t sign and no one from the leasing office signed and no signs of this package. I responded back but like usual no one takes this serious and no one gets back to me, now I have to file a claim to get my refund back for a package that was never received, this is by far the worse customer service I’ve experienced, and to this day two weeks later not even herd from the manager once, and I will never shop from this store again. Absolutely the worse of the worse customer experience ever.

Very nice clothes. Not much is my style, but I like it more when its over 50% off their own prices. Xmas sale time is great. Micheal Kors brand company just bought Versace. 3/30/21: Finally I found 2 shirts & flip flops that fit me, so I bought them. 4/5/21: I went 🔙 to buy what I saw there on 3/30/21. Jacob helped me. He was so helpful. I appreciated his professionalism. I bought more of the tee-shirts I liked, more flip flops, & the 🌬️ windbreaker I liked with their pattern on it. May, 2021: I found 2 pair of sweat 💦 pants 👖 👖 that fit ok. June, 2021. The only thing in my size that I liked was a blue 🔵 tee 👕. 6/25/21: Their 🚽🪠 toilet 🌊💦 water smells great/

Love this Versace Boutique.They have a variety of small departments.Women, men, shoes accessories, perfume etc.

They will never have your size if you are an XL in every other store, theyre always out of things you might be looking for. The customer service sucks pretty bad, save your money and find a different designer to shop at.

Excellent products, and absolutely more accessible prices.

This location has nothing. They have lazy employees. They never pick the store phone up. Really bad service. Go to a different Versace store.

We are a regular customer from Versace. In fact, we have bought couple items from them. Our last visit was very memorable in a negative way. While we were there, we checked out several items and ended not liking the items enough to buy them. When we handed the items back,to this Asian lady, she looked down on us as if we cant afford the items At first we were taken back at her comment, then we confronted her that you shouldnt talk to your customer like that. She immediately told us that it was a long day but offer no apology. And shooed us away by gesturing us to the door. I asked her if I could talk to her manager. She proudly announced that she is the GM there. We were really offended, and thinking the company - Versace would have never supported her action. So we called Versace and followed up with them about this matter for almost 2 months and demanded an apology from the GM, but instead the matter is closed and there is NO apology given from the GM --Shirley.Considering how she is treating the customer and the company is behind her. I am taking my business somewhere else like Gucci!

Great discounts helpful staff be ready to find something you will be noticed in.🤩🤩🤩.

Not much to choose from in this Versace outlet. They didnt prepare for Black Friday I dont think... And the Covid 3 person in store policy is ridiculous.

One of the best in customer service, OTA or TEY - this guy will go to extra length to find what I was looking for, he checked all stores for me n even call to see if they have item on stock so it can be charge send to me. For me he is great, awesome job

Great selection at a very good discount. Sales people are attentive and helpful.

Got a pair of shoes for me and my two boys...great place...priced good 👍 cant go wrong with versace

I purchased a shirt for my boyfriend from the Versace store in Livermore as a Christmas gift and after opening it my boyfriend could not fit it. So today he decided to take the shirt back and they stated that it is a 14 day policy and he could not exchange nor get a refund for the shirt. I feel like this is a stupid policy especially around the holidays knowing people are out of town. I recommend if you purchase anything please go the webdsite and not this store in Livermore the shirt cost $240 and you are telling customers that they cant exchange or get a refund past 14 days is just rediculous . Atleast give a customer 30 days to return or exchange. This is a rip off .

Girl asked why my draws silk i told that b versace.

I had a horrible experience at that store!I bought a coat for $560.00 & couple days later returned it for an exchange, because it didnt look right on me.They didnt have anything that I really loved right then,so they gave me a store credit. When I finally found somethingto use that store credit, I was told, I already used it up.I couldnt believe it! I was treated like a criminal!I could scream every time I think of it, Im sooo upset!The manager said, theyll look into it, but NOBODY EVER CALLED ME BACK!I was shopping that brand for the last 25-30 years in different Versace stores ( without any problem), but after they ripped me off of $560.00 I would not go near it!Somebody pocketed my money in that store.A.Gochay

They have a great selection in mens and womens, the staff is super friendly and informative!

Their handbags and shoes are great.

That is the best store with the best management also since everything is made in Italy compare to Burberry and Prada it worth to spend

Very good, I love it

Not worth the price

Great store

Good selection

Ok

Friendly place to shop

Very expensive

Friendly