When we walked into the Livermore AT&T store on October 25 afternoon, a store rep said he could not help us to activate my new iPhone. Then he put my SIM card in my new iPhone and walked away. My new phone activation got stuck while we were waiting helplessly in the store with no body’s help.Luckily, another store rep Sean came to us and was willing to help. Sean is knowledgeable and patient. He found the problem with the activation as the SIM card should not be put into the new phone. He solved the problems quickly and completed the new phone activation and transfer. He also updated our ATT account with a better plan. We are very satisfied with Sean’s service.

Larissa Prather had outstanding knowledge & customer service. I was quite technologically behind & she very patiently helped me understand all the ins & outs of all the requested options in a manner which made it easy for me to understand. I highly recommend her.

As of today (10/22/21) i went at store to upgrade my I phone 12 to 13Mr. Luis Enriquez was helping me at Om Register #5 All the upgrade info he provided me was wrong and he charged on my card $425.00 He Could not refund my money and was very disrespectful. I do not know why AT&T hired him. Seems like he ripping every customer off and making daily selling commission. If any one goes to that store and he comes to greet please do not buy any thing form him. He might ripp you off by providing all false info about your account. The way he did to for $ 425 . I was super shocked well known Phone company hires Salesman like him.

Came in to att&t and immediately was greeted and sat down for help. Jason originally helped us and over hearing the conversation Kenneth, and Luis shared their input as well. As a customer it was so nice to see their team work and I felt well taken care of. Thank you so much for the excellent customer service!

Larrissa was very helpful! I appreciated her detailed approach to helping me add a line to my account and adjust my cell phone plans. Great customer service! Entire team in the store was friendly and helpful. Thanks!

I came to to switch from sprint Santiago help change. 4 lines. With some great promotions and I love my iPhone 12 Pro. He also help transfer my information to my new service. Definitely I will come back to see him great customer service

Jesse is outstanding!!!Let me start off by, I only spoke with this gentleman over the phone once and I can tell he is a kind, honest, caring person. He was so helpful with giving me all the information and laying out all the options for me. Very thorough. I highly recommend for this gentleman to help others as well. If I was able to give this gentleman a 10 star review, I would.Keep up the good work Jesse!!

I walked into the store & was immediately greeted by Jason. I came in to pay my phone bill for the 2nd day in a row. Yesterday being an awe full experience here at this store. Anyways Jason was friendly, polite, cheerful & had me take a seat right away at the table. He processed my cash payment in a few mins. and I was on my way. He smiled & had a positive attitude!! You could use a few more employees like Jason!

I went into the ATT store this morning, to get help changing out an old 3G flip phone with the new flip ph that was sent to me in the mail, with very little instructions on how to change it over because the SIM cards are not the same !I was greeted by the store manager Kenneth Stanford.. He was aware of the issue with the SIM cards but knew exactly how to fix it .. He was so pleasant, and patient with me . He made the necessary phone calls to get the phone up and working . He explained to me how to transfer my contacts, his co worker also took the time to hand write instruction as Ken explained to me how to do it, so I wouldn’t forget !!! As we were working on my ph another customer came in with the same issue as me, she was helped by another att employee with the same courteous and patient attitude as I was …. I can’t thank them enough at the Livermore store for their wonderful customer service !!!!!

Jesse did a great job getting our accounts updated. We really appreciate his honesty and integrity. He was very thorough in explaining the processes and making sure we felt comfortable with our selection and how the bill will work. Made sure there were no gaps in communication. If you visit this location, make sure to talk to Jesse. Thanks you Jesse!

Kenneth was very knowledgeable, friendly, and helpful during my visit. He approached me ready to help and I was able to sort out the confusion with my online account. Thanks!!

Incredible staff! Santiago is so knowledgeable and I trust him 100%. He helped me save money on my bill and connect me to Fiber internet which is super fast!

Kenneth the manager is amazing! He answered all my questions and knows his stuff.

Ramon Ochoa was great, he was patient and very helpful today. The only reason I’m giving the store a 4 starts. Unfortunately the guy that I had an interaction with yesterday was not very helpful, he was rude and refused to help me when I asked for assistance with the phone I was returning. He sent me to the shop across the street so they could reset my phone.

I heard this store is closing. Service really went down recently. They now do a good job of repelling customers away from AT&T. Good riddance.Tried to move billing responsibility of one of my 4 phone lines to another account. Paying close to $300/month for the 4 lines. Despite 3 store visits not only was the number not transferred but a new line was added to the other account by staff that didnt seem to have a clue about what they are doing.We have been with AT&T for over 10 years and this experience as well as long hold time on their customer service lines means we are done with AT&T.

Jesse helped my family and I out. He was amazing help!! Such a friendly and professional person. Will be coming back to him for his expertise and patience. 10 stars for Jesse!

Santiago, Aldo and Louis were very helpful!! This is a great store and theyre very efficient!

Easy experience. Very helpful and would recommend Aldo for help!

Aldo took care of my problem very well, he was so helpful and fix my problem!!! I got a new cellular phone thanks to his suggestion!! Nice place and always comeback!!

Caleb was a great help with getting a new iPhone. It was a pretty easy process to get a new phone. He was very helpful and gave great advice.

Very disappointed with this store. Called in the morning looking for a specific watch. I let themKnow I was not local and was traveling to them since my store did not have what I needed. The associate, Ramon, assured me that he would place the watch aside for me to pick up and acknowledged that I was traveling a distance. I let him know I’d be there within the hour. I arrived at the store about 55 minutes later and spoke with Ramon who went to the back and returned to let me know that another associate sold the watch. I asked him about putting it to the side and that was the reason I drove 40 minutes to the store. He said he did, but another associate sold it and it was not in his control. I would not have driven out of my way 60 miles if I had not been told they would keep it for me. This is terrible customer service. Don’t promise someone an item and tell them you are putting it to the side, just to sell it 20 minutes later.

Ramon,Thank you so much fro your excellent service.You were very helpful and knowledgeable about AT&T and the services with the phone.I appreciate you figuring it out until we got it done and taken care of and walked out a very happy customer.

My Family and i just changed from T-Mobile to AT&T and it was such a good decision. we were recommended by a friend to speak to Sales consultant Ramon Ochoa, He really helped us out and was very patient with us through the whole process. He can speak Spanish and that helped my mother feel included in the conversations, just overall amazing customer service. 100% Recommend him to family and friends. Thank you!!!!

Aldo Garza helped me today .Was excellent.

It might not be fair to add my review to this store location specifically, but my AT&T experience here in Livermore has been horrible. First they advertised that they could provide fiber based on my address for $50 per month. When I signed up the tech came out and said that the house did not have fiber and it would have to be cable wireless. Then he said that he could bundle the internet with a tv streaming app for free. Six months later I realize the tv streaming service has been charging me another $50 for the streaming service, and the two accounts dont connect so I cant even login to see my bill. I have been talking to people for the past two weeks trying to cancel the account and see my bills but I keep getting disconnected and now they are trying to charge me $240 to cancel the streaming service.

Brandon was really helpful. He helped me resolve all the issues I had which the previous representative had made. Everything was smooth and quick. I thank Brandon so much and everyone else in this branch for all they do.

Great customer service! I got helped by mojeed, he is the best. Great atmosphere and the manager Duane was nice as well too. I will be back in the future for all my phone needs!

Kenneth was so goodHe was able to take care of problem in 2 min.that has taken me for 2 weeks on the phone with att and did not take care of it

If you go - ask for Mo he was extremely helpful and helped me learn about the best possible options and promotions.

Helpful service! Very quick and found me the best deal for what my needs are.Thank you!

Sales person knew little about the new Samsung phones. Its a good thing I knew what I wanted since he couldnt answer basic difference questions. Also, he was more interested in the football game playing in the background than doing his job!

My husband and I recently switched from Verizon to AT&T. The service offered, especially by Ramon was exceptional. He was very patient and offered us great options. It was truly a pleasure working with him and we appreciate his help.

Galeb was extremely helpful and very customer service oriented. This was the best experience Ive had at ANY att store. Thank you so very much.

Larrisa was very knowledgeable and friendly.

Had a great experience trading my iPhones for the new iPhone 12. Romeo was a great help and very patient.

They sign you up for all the add ons without telling you. I was told my bill would be $155 a month, and was rather unhappy when I received my first bill that was almost $400. When I went to cancel in my 14 day grace period because I was told if I canceled I would lose the $250 I got for my device trade ins. So it was either keep AT&T or lose that money. After 2 multiple hour long visits to the store they still did not fix my bill and I had to call AT&T customer service to get my bill corrected. Which is still higher than the $155 I was told it would be. The service seems OK but the store is horrible.

Brandon was definitely the most helpful sales person I have felt with in a longtime. Straight to the point . Very helpful 0 kinks in the whole process. You will be lucky to have been helped by him.

Brandon and rajin were very helpful definitely will be back when I need something. Thanks guys.

Brandon was fantastic-super helpful, explained everything, answered all our questions and was able to save us money. Great customer service!

Ramon was so considerate! He helped us get the best deals for the phones we wanted and even offered to get us a better deal on our cable and internet. Very patient and willing to explain anything you need clarification on. Would absolutely recommend him if you’re looking for assistance on your existing plan or even getting a new one.

Wonderful experience!! Marvyn was so helpful and had great conversation. If you need help with anything I recommend him. 10/10 super helpful

Starlyn was great and definitely recommend her to anyone looking to get a new phone!

Starlyn - you are a Rockstar!I met with this gem Star (Starlyn) in this store yesterday and I would say she should be considered as one of the best example for other customer service representatives to learn and understand how one should provide an exceptional customer service and how much it would matter to the overall business. Being a humble, friendly, helpful, problem solver with empathetical and emotional intelligence behaviors/skill sets can sometimes be more important than the actual service or product you sell.I placed an order for Iphone 12 Pro Max with the help and support from another customer service representative and received Iphone 12 Pro by mistake. I went to the store and assigned to work with Star. Here is the list of things that amazed me while working with Star:1. Day 1: She welcomed me and apologized for the mistake that was not caused by her (she could have not apologized for other person who committed the mistake with my order). Cancelled the order with help from Duane (another nice person in this store) and asked me to call her or Duane next day to see if they can get the Phone in store luckily with the shipment planned on that day.2. Day 2: I called Star and she immediately responded and confirmed that the phone was not in the shipment and recommended to meet in the store to place a new order. She promptly scheduled an appointment to meet with her in the evening and reminded me again on time to meet. When I met with her, greeted me again with positivity and the whole time during my conversation, she made sure I feel comfortable, asked me the right questions in a friendly manner to cover the applicable discounts and walked through the plans that I have and the savings associated with it.3. She is “Detail Oriented” person. She wrote the details about the phone ordered, savings, discounts, taxes, fees, overall total payment drafting the discussion with her step by step in a paper and provided me a copy of it, so that once the phone is shipped to me, I will have the details around my plan. I loved this approach taken by her and for sure I know now that I will not be hitting into the same issue of receiving another iPhone by mistake.4. She asked me to reach out to her promptly after receiving the phone so that she can provide additional help and support needed to setup the phone.Now you all know how amazed we all be with someone like this providing an exceptional customer service like this that too during this pandemic season. Not everyone is a people person, but social skills are imperative for any client facing role, no matter how small and she lives up to this as an example for many. I am pretty sure that Star will go to places in next levels because of her exceptional qualities covering humility, being helpful, friendly, knowledgeable and thoughtful to her customers like me. Star same as your name implies you are really a “Rockstar” - you made the difference today.

Mojeed was so awesome! He helped us set up a new phone for my son, and got us all the accessories we needed. He helped apply the screen protector too. He was super friendly and efficient and we are so pleased. Thank you Mojeed!

Ramon was very helpful and pleasant to be around And did not try to pressure me into any thing

Galeb was awesome he was helpful and patient and went above and beyond with his excellent customer service and his knowledge of the product

Marvyn was amazingly patient and understanding! He helped us every step of the way and answered all of our questions in way we older, technology-challenged folks could understand. We really appreciate the time he spent with us and his expertise!

Even though I don’t live near this store anymore, I will still drive for the customer service I receive. Brittany and her crew are awesome.

Amazing service! We literally were treated with the highest most respectable customer service! Every employee who was involved was extremely knowledgeable. Ramon was our main help but everyone who was in that day pitched in some help.

Ramon did a great job helping me and my wife pick out a phone that fits our needs!

Ramon was great to work with. He took time to explain options with us and I did not feel rushed. Great customer service!

Justine and Star were great in setting up my family’s phones! Will be coming back!!

Thank you Benitez, you’re the best!

Ramon was absolutely fantastic. Went out of his way to help me transfer information all the while bouncing back and forth between different customers. AMAZING service!!!

Great service by Ramon Ochoa. Thoroughly explained the new changes. Definitely recommend

Kim was great in helping me take care of my backup and giving me options for upgrading my accounts to save me money. Thank you so much!

Hello, I was helped right away with my phone with the help of a great team. However, The sales rep Galeb seemed a little unprofessional. Awesome with helping with the phone service but can be pushy and a little rude to others. I would highly recommend a talking with this sales rep. Other than that, what a lovely store!!

Marvyn is amazing! He knows what hes doing. I would highly recommend anyone coming to At&t to go ask for him.

I thinks Nicole walks on water. She just spent over two hours with me to correct my problems with my iPhone 7. She is beyond belief patient. Give her an incredible raise. If I ever need to talk to someone at AT&T, I will wait a month just to make sure it is her. She is an incredible employee and asset to this store and AT&T.Very sincerelyCatie Neilson

Belal was super helpful with everything if you are anywhere near the Livermore AT&T store by in n out ask for him

He is an excellent person to work with. I would do business with him again

Santiago went out of his way to help me with a phone I purchased elsewhere.

Ramon in the Livermore store helped me and took care of me. Great customer service thank you

The worst experience i have ever had. I hate at&t they only think about money, not their customers. Staffs at this store don’t know their job as well. Shame on you At&t!!!!

Marvyn for the win! Very professional and knowledgeable. We needed an entire make over and left a very happy family. Thank you!

Ramon did a really great job helping us get our apple watches he is very patient and kind. Thank you Ramon for all of your help.

I was helped by a very helpful young man. I believe his name is Mauhad, (my apologies on the spelling) He was able to help fix my Bluetooth/phone issue within minutes. Very professional, friendly and eager to help. Thank you for saving the day.

Am so happy and grateful they are so kind and helpfulIn helping me fix cell phone and more nice I will be coming here again

Belal was awesome, super helpful, friendly and politely answered all our million questions!

I came to Livermore Location last week, I convinced my husband to move his service from T-mobile to AT&T. However, the transfer was not successful, so we called the customer service and went to two other locations, they couldnt help us. I dont know the reasons, but somehow I feel some of the employees are not fully trained or trained well. They lack of experiences and knowledge. My husband was very disappointed and couldnt use his phone for two weeks. But I decided to try Livermore location, surprisingly the girl Yuliana who greeted me was very helpful, knowledgeable and patient, she helped to call few people she knows and she was able to help us. I am so grateful. She is just amazing. Thank you so much Yuliana!

Galeb treated us like royalty. He found me a discount for being a teacher, AND he lowered my bill. Tears of joy are flowing from the joy he brought us. Thank you so much.

Romeo was great and very thorough assisting with everything I needed

The employees at this location are so helpful. They made my visit easy!

Marvyn was very fast and helpful to set me up on a new phone today and answered any questions I had

I really enjoyed the way l have been helped today because l thought it’s complicated setting up a new AT&T account but l got my account set up really quick thanks at&t team

Thanks Jude 😊😊!

Great customer service and good explanation of what I have for plans

Galeb, a great person to socialize with.

Marvyn was super helpful setting up my new Waterhouse. 10/10

They intentionally deceive target market by concealing identity of “time sensitive” sales mail.

The layout of the inside of the store is somewhat uncomfortable.

Great experience!!! So patient and helped my daughter and I purchase new phones!

Galen was great enjoy the service very professional

Good home cooked style Mexican Food.

Belal, appreciate the great hospitality.

Monique and Ramom are the best. They work over time for us.

Galeb help me. Very knowledgeable, patient and great experience

Marvin was a HUGE help. Figured out ways to lower my monthly bill and as well as getting a new iPhone, Apple Watch for me and my daughter.

Galeb was very helpful and talkative

Nice and fast friendly service here.

Galeb is the best

Very kind & patiently helped us

Great service

Galeb was great

Closes according to EST, when its located in PST. Do you realize how stupid that is, AT&T?

Monique and Ramon were awesome!! And fast!!!

Ramon is excellent!

Justine is great!

Romeo was the best!

Awesome service!