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South Texas Auto Rebuilders
2720 Guadalupe St, Laredo, TX 78043, United States
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South Texas Auto Rebuilders
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G
Review №1

Had two unfortunately terrible auto collisions this year, and after browsing and looking to find a shop that could get the job done- STAR was able to get my truck repairs worked on & completed in a fast, efficient, professional manner, and also absolutely exceeded all expectations! So if you’re having any kind of auto troubles, big or small… Please be sure to visit South Texas Auto Rebuilders first!! You will not be disappointed.

La
Review №2

DO NOT TRUST THESE PEOPLE.They’ve had my vehicle for 9 months. When they returned my vehicle the 1st time, it stopped working a block away from their establishment. The 2nd time they returned my vehicle, it stopped working a few hours after I picked it up. They guaranteed both times that my vehicle was fully repaired and working properly. They charged me close to 2k for the “repairs”. After I requested my money back, they refused to reimburse me and even asked that I pay more money for additional repairs. The mechanics in that shop were on my side, but the “managers” refused to make things right. STAY AWAY!!!

Pe
Review №3

Great service. A bit pricey, but you get what you pay for. We take our vehicles for diagnostic services and decide from there if its something we can fix or have them fix the problem.

E
Review №4

Not sure to believe their warranty for life. Had my car initially serviced in Laredo, when it started acting up, I took it to the Elmendorf location since it was closer. Supposedly there was nothing wrong, but my mechanic found that they hadnt even inspected it, and the leak that was allegedlyfixed hadnt been. So, I had to replace the part again. So much for the life warranty!? Grrr... P.S. My car was so dirty under the hood that there was no trace of anyone checking it out. All they did was reset the service engine soon light. Buyer, beware.

Sa
Review №5

I made a stop at their shop to ask for an estimate of a paint job on my vehicle. The guy who was helping me went outside to take a look at my vehicle and took a couple of notes. He asked for my name, phone #, and email - you know, the simple stuff. I was told that they would email me the quote in 3 days. Come the 5th day I see no email, so I call and I am told once again “they will email your quote today ma’am, they just haven’t gotten to it”. Point of the story is, why do they make false statements? It’s been 5 months already and still no quote or apology has been sent. This is very unprofessional from their part and it seems like something they do often to other people judging from their other ratings. These people have very bad work ethics. I took my business elsewhere and am happy with the results. Thank goodness there are better business out there with much better customer service! It seems like these guys are good at just wasting your time!

Ma
Review №6

Awesome shout-out to Freddy & juan

AG
Review №7

Coming from someone who totaled his car and couldnt afford to buy a new one at the time. My car is running just fine. Id definitely recommend them to someone who looking for a really good mechanic:) it can be a bit pricey (idk thats just my experience) but Id rather pay for quality work that I know will last

St
Review №8

STAR does fantastic work and are the most honest people you can deal with. They will shoot straight with you and treat you fairly. They also do great work and figure out exactly what needs to be done without upselling you on things you dont need to have done.

To
Review №9

There pretty good. They just take awhile 😂. But, if you have time there prices a fair.

Al
Review №10

My windshield was crushed by a huge rock on Loop 20. South Texas Auto Rebuilders ordered a new windshield for me and made sure it was the correct model for my car. Was notified to drop off my car which I did at 10am and they had by car ready by 2pm. Communication and service is why I will continue to be a customer here. Thank you!

Ju
Review №11

Lifted my truck there no problem no issues thanks taking my suv soon 👍🏾

Kr
Review №12

Very deserving of their 5 star rating. The transmission went out in our vehicle after moving 1000 miles away from our home. We are from TN and being really new here, were nervous to be taken advantage of. My husband is an aircraft mechanic so he knows his stuff but you just never know! Freddy was so professional and kind. Explained everything they were doing, sent photos, we out of their way to help and got it done ahead of schedule. We are so grateful! Thank you!

Jo
Review №13

They did a great job on my truck. Thanks S.T.A.R.

de
Review №14

Great help from Freddy Villareal

To
Review №15

Great place for auto repair and friendly 👌

Al
Review №16

If they think I’m going to pay $220 to replace the high beams on my car they’re out of their mind. They said it was because they would have to take off the whole front bumper. That part is true, but I also talked to another auto shop that would have done it for $75. So I took my car back after they told me how much it would cost and then they charged me $65 for the diagnosis since I didn’t want to leave the car with themThese guys may be expensive, but they fixed the problem no other mechanic could figure out here in Laredo.

Ge
Review №17

Ive been there many times for my tahoe and never was disappointed. Great customer service and good competitive prices.

Ja
Review №18

Great shop and well prepared to take on any type of repairs. Offers Jasper Engines and Transmission products.

Br
Review №19

I came and left my 2017 Mustang here for some auto repair. The car had sustained collision damage above the rear-end left wheel. The work they did on my vehicle was impeccable; they left it as good as new. Hard-working crew with affordable prices and great service too. Would recommend them to my friends.

Co
Review №20

Very professional. We were in town, family of 3, camping in our RV. Special circumstances, Joe made us feel comfortable and made us a priority so we could get our house back as quickly as possible. The staff went out of their way, guaranteed their work, and made sure it was done right. We took the Camper from Laredo through the mountains of Mexico, all the way to the Boarder of Balize! It ran like a champ :)

Ju
Review №21

I would definitely recommend this shop for any car repair. Great customer service and I felt well informed of everything going on with my vehicle. Alex informed me of an air bag recall on my vehicle, and went out of his way to print the information for me. Im not familiar with car parts but I felt comfortable and well informed.

Ry
Review №22

Waited 2+ hours for the workers to tell me they do not know what is wrong with my car. Referred me to Nissan Dealership. I know they tried their best which is why I give 3 stars instead of one. Im sure they can solve many other issues, mine was more technical. I would definitely recommend.

El
Review №23

Being a rock band on tour is stressful sometimes. Sometimes you wake up and go to start your van and it doesnt turn over. You dont know why or how and havent had enough coffee to know whats going on. This is the exact situation we found ourselves in the day we were slated to drive into Mexico. It was really nerve wracking! We were ready to give up on our 6 week North American tour. Que Joe. We arrived at South Texas Auto Rebuilders (S.T.A.R) and Joe was quick to put us at ease, diagnosing our issue quickly and efficiently, giving us options as to best fit our budget. Our a/c compressor bearing had seized and wouldnt let our engine turn over. We picked up our van and were relieved when the engine started on the first key turn. We were saved! Were so thankful to Joe and the staff of S.T.A.R. Weve since gone through 20ish states and most of Eastern Canada. We couldnt have done it with out them.

Vi
Review №24

I highly recommend South Texas Auto Rebuilders for all your auto needs.Their friendly staff will go out of their way to make you feel comfortable and will go the extra mile to make sure you are satisfied with the service they provide. My first experience with them was a simple oil change. Not only did they change the oil, but they also topped off the other fluids, rotated the tires, and had me out the door in less than 25 min!When my son had a small fender bender, I had the tow truck deliver his vehicle to STAR. Mr. Villarreal was once again welcoming, and made me feel assured that he would take care of everything. True to his word, he dealt with the insurance company, the adjusters, and preformed an excellent job in a timely manner, leaving the truck like new. Mr. Villarreal personally inspected the truck with me present, pointing out the work that was done, and other work preformed that was not visible to the novice. They are proud of the work they do! Right before I left, I noticed that they also had truck accessories available as well. When I asked about the LED lights, he took the time to explain which would be best for the truck. They had them in stock and installed them in no time. I found that they have a complete line of auto, truck and Jeep accessories.I have since trusted them with all my auto repair needs for several years and feel confident that they will always pull through with the care of my vehicles. From oil changes to transmission work to auto body work, they have it covered.Keep up the great work!.

Al
Review №25

1. First off, great customer service which is hard to come by. Frontman, Joe, was polite, informative, friendly and very accommodating.2. Fast service.3. Prices are reasonable.4. I will most definitely keep referring any family/friends, in the future, in need of auto repair to this place. *Bonus* Waiting room decor is awesome.***Note: This is the first review Ive felt compelled to write. Since Ive lived in Laredo, TX my whole life, Ive given business to several other repair shops in the area but this one is the bees knees. Its great!

Or
Review №26

Best of the best here in Laredo! Theyve got everything you need for any repairs in-house and although there was an issue with one employee initially, all was resolved and my vehicle is looking better than new :)

Da
Review №27

Great group of people to work with! Went with this body shop because of work they did for my brother in the past and they DID NOT disappoint! They are more than just an auto body shop, a place to go for most of your automotive needs!

Ga
Review №28

Hands down the best Mechanic shop Ive visited in quite some time. Not only was the service fast and on point, but the customer service was stellar. The owner is on site, courteous, and knowledgeable.I went in for a brake service, but they offer a lot of other services as well. You will pay way below what dealerships charge and you will only pay for what your vehicle really requires and not what the dealerships up charge you. Very pleased and highly recommend. Good job!!

Ka
Review №29

I highly recommend this place. They are very knowledgeable on what they are doing. They had my car done in 2 to 3 days. I had to have all fuses, wiring, and power steering replaced. They really work with you and help you in any way they can. I was helped every step of the way. Every phone call or questions was answered. Not one disappointment.

Jo
Review №30

You can trust the advice and service youll receive from Joe Villareal. He is an honest businessman looking to serve your best interest. The San Antonio Land Rover dealership told me I needed a new engine at a cost of $32,700. They would not install a refurbished engine, but Joe could. Upon further inspection by Joe and his workforce, it was determined I did not need an engine replacement at all. Less than $400 later, my truck is running perfectly. He could have ripped me off big time and he did the right thing. Trust Joes business South Texas Auto Rebuilders. Im grateful God had our paths cross.

Ki
Review №31

Since moving to Laredo I have been to this shop 3-4 for my car and for my husbands car. The customer service is great and the prices cant be beat. My husbands a claims adjuster and knows good deals when he sees them. They treat all their customers like family and get you in and out quickly. You can make an appointment with them or walk in and they treat you just the same. This is definitely our go to mechanic for the remainder of time were in town. Thanks for everything Joel!

Ed
Review №32

South Texas auto rebuilders has the friendliest staff. Joe was beyond helpful with my a/c repair. Very honest guy and very understanding. Will definitely be going back. Finding a good and reliable mechanic is hard to find! Their service was also very quick.

Da
Review №33

Love this place absolutely the best place Service was great they went above and beyond what I would expect from a repair shop and they even took us to our hotel and drop this off and willing to pick us back up unbelievable and were just strangers to them very fast and reliable when they diagnose a problem is its definitely the problem no beating around the bush just simple facts they take care of you swiftly and efficiently Ive never been more impressed and thats saying a lot since my occupation is driving around the country and Ive never been treated this good

Yo
Review №34

Great customer service! These people know their work, they get it right the first time. The Best Master Mechanic in Laredo. They installed a lift kit, new rims new tires, brush guard bumper, and side steps on my Chevy pick up. This is a one stop shop!

Re
Review №35

First visit -- Let me say this place is wonderful. Their customer service is just awesome. They go above and beyond to ensure you are satisfied.Im very happy my car is working properly again,thank you Joe and your staff. I highly recommend them!

Ed
Review №36

Joe Villarreal and his staff, and mechanics are awesome. They are friendly and efficient. Joe even drove my car with me as a passenger to make sure he could know exactly what the car problem was! I highly recommend this shop

Ru
Review №37

First rate service and first rate quality of work, and at a reasonable price. These guys know what theyre doing. Hard to beat!

Ma
Review №38

This place saved the day, after the local ford (sames) dealership ruined it. Great fast, quality service, this is the best shop in Laredo.

ju
Review №39

Awesome service with outstanding and friendly staff. Highly recommend this place for your vehicle needs. They treat every vehicle with top priority and affordable too. Will definately be back again!

Ju
Review №40

I took my F150 for a transmission oil change. The employees were helpful, informative and professional, the wait wasnt too long. Prices are very competitive and affordable. I would strongly recommend them.

Br
Review №41

Great service. Dropped my car off with some transmission problems and they had it ready in a few days. Didnt cost me much to get fixed either. They probably could have ripped me off (I dont know much about transmissions) but didnt, so Im thankful for that. They seem very honest and they fixed my car is what matters.

Ma
Review №42

I give STAR 5 out of 5 in service and quality of work. When a certain item needed for a repair was no longer available Joe offered an alternative to replace it. The item was quickly installed by his crew, and Im very satisfied with the price, suggested replacement and speed which it was installed.

A
Review №43

They have a very good customer service and pay attention to the detail that needed to be fix ! Nice job

Jo
Review №44

They replaced the leaf springs on the front of my truck. The price for labor was reasonable. It was about a 3rd of what other places wanted. I supplied my own parts. Other places wont do the work unless they use their own parts which can be very expensive. Would recommend them to others.

Ja
Review №45

I really recommend them. Mr.Joe Villarreal and staff are Great! Very professional and informative. Will definitely return for service!

Ju
Review №46

Took my wifes truck there did a awesome job fair price and friendly people

Ce
Review №47

After my collision, STAR was there from beginning to end! Great service, great communication amd great prices! Totally recommend!

ru
Review №48

I WAS HAVING ISSUES WITH THE ALIGNMENT OF MY TOYOTA TUNDRA. I TOOK IT TO SEVERAL DEALERSHIPS AROUND TOWN AND AFTER SEVERAL ATTEMPTS THEY WERE NOT ABLE TO FIX THE PROBLEM. THEN I TOOK IT TO STAR AND EXPLAINED THE ISSUE TO THE OWNER JOE . HE SAID FOR ME TO LEAVE IT THERE THAT HE WOULD TAKE A LOOK AT IT. AFTER A COUPLE OF HOURS I GET A CALL TO GO PICK UP MY TRUCK THAT IT WAS READY. AND YES FINALLY IT WAS. MY TRUCK IS RUNNING GREAT ! THANK YOU JOE AND STAFF !!!

ED
Review №49

Great price, they hooked it up. Very good customer service. Employees were very professional.

Ma
Review №50

No service, waited for hours also denied to lift vans and its not impossible because another mechanic was able to lift.

Ve
Review №51

Fast and Great Service

Jo
Review №52

First time very satisfied did what they needed to do in the time they said they would without but this but that

Ma
Review №53

We have been at the place in order to change the brake pads and rotors repairs. We called and they give us 500 $ quote. When arriving there they told us that the job will be done in 4 hours. We waited until 4 pm from 10 am, more than 6 hours and the job was done only for the forward wheels. The forward wheels paint was damaged. When asking why the job was not done for the back wheels they told me that they make a mistake initially and now will cost 1000 $ if we want also the back wheels done. The manager was very rude calling me Mammon when reporting the damage of the wheels. Stay away of this place.

De
Review №54

Good guys I thought I was going to have to spend a bunch of money for something I thought I had to have and it was something else thanks

Da
Review №55

Astonishingly fast service, great prices, excellent diagnostics. They definitely know their stuff.

JL
Review №56

Excellent Service! Friendly staff.

Do
Review №57

Friendly staff great prices good atmosphere and awesome service!

Cl
Review №58

Fast service, reasonably priced

Bi
Review №59

If you ever had a G.M. or Chevy with the dreaded Service Stabilitrak, or reduced engine power on your display, and not being able to shift out of 1st gear you know the pain and woes that come with it. After endless hours of watching youtube, going online on forums, and hours under the hood to see if I could remedy the problem myself and save money I could not fix the problem. I finally decided to take it to a shop and got various recommendations from coworkers and friends. After going to shop after shop and spending money and time none of them knew what to do. I got tired of getting the run around from mechanics, and spending money on problems that did not get fixed. I decided to try one last shop before I thought about getting something new. I googled and got South Texas Auto Rebuilders, and decided to give it a shot. After describing the problem to the front desk employee named Juan went ahead and took my keys, and I went home. Few days later I received a phone call saying my H2 was ready. I went ahead and overdraft from my bank thinking i was going to pay an arm and a leg but to my surprise it was very reasonable bill compared to the other shops I went too. I been driving my rig for 2 weeks now and no problems whats so ever. Even went to kickapoo, and back had an no problems. Will definitely recommend this shop to friends, family, and coworkers.

Ju
Review №60

They did a great job and in a short amount of time! Very efficient and professional! Staff is very pleasant .Highly recommended!!!!!!!

Ka
Review №61

May 23 - Took my boyfriends car here because it needed to be serviced and a transmission overhaul done. We were told it would be ready by the end of the week.Friday, May 26 - Called to see if the car was ready, only to find out no one had worked on it because they got the wrong transmission in. Was told it would be one more week. We never got a call Friday.Saturday, June 3 - Called and was told it would be ready Tuesday, they had gotten the wrong transmission AGAIN, but were working on it and servicing the engine as well as looking at the AC.Tuesday came and went, no phone call to let me know if it was ready.Wednesday, June 7 My dad called and told me no one has been working on the car the entire time, since the wrong transmission had came in, they started working on someone elses car. A heads up would have been nice so we could have taken our car elsewhere. At this point the Owner, Joe, steps in and says that no one has been working on our car and they had the wrong transmission. So he made the guys stop messing with the other car and get back on ours. I was told they are working ONLY on my car and it will be Finished Friday/Saturday, but needed to set so we can get it Monday.Monday, June 12 I called. Wrong Transmission. Again. so the Owner put the car on a flatbed and took it to the place they get their parts in order to get the correct one.June 15 FINALLY the car is ready for pick uP. We got it friday June 16, and discovered no one had bothered to service the car or the AC as requested. Thankfully, we were not charged for it, so I plan on taking the car else where.They have shown me a complete lack of basic customer service skills as no one kept the customer up to date on the status of the car, the wrong item was ordered FOUR TIMES so their logic was to work on something else, They didnt even bother do our entire order as we requested. It was to the point the owner had to step in to get anything done. It took them three weeks to do an overhaul on my transmission because they kept getting the wrong parts. I will not be coming to this place ever again.Aug 9 - Since visiting this establishment, because they never serviced the car as requested or checked the A/C we took the car to a different mechanic who is having to do extensive engine repair (but thats a completely different matter), we have now been told by the mechanics the transmission is leaking oil and causing them to take longer to fix our car. So in the end they sold us a complete DUD after a month of waiting!!

Ry
Review №62

Went their for a College Car Readiness class that was very helpful and they even did a quick look over my car just to see if everything was alright. Like tires, fluids and such.

Ad
Review №63

The reviews that are posted are not accurate at all. If walking in and not being acknowledged is, outstanding, and, friendly, staff, then customer service standards must be low. I took my truck for an oil leak problem which was said, by the mechanic, to be coming from the oil pan after they checked the truck for the issue. Two weeks later I got my truck back and to my surprise still had the same problem. After waiting two weeks and spending about $600 dollars on certified mechanics, they checked again and told me the problem was coming from somewhere else in the engine. After telling me the problem was coming from a different area, they wanted to charge me more for a job that should have been checked and done right the first time. I know mistakes are bound to happen, but the least they couldve done was make it right. Not taking my truck back again.

Al
Review №64

Loved there service ! Best service out herw in Laredo recommended!

Ro
Review №65

Great customer service, great work,Fast and friendly staff!

Do
Review №66

Turned in my truck on Friday...havent heard from them..its Thursday

Jo
Review №67

Good people & good service

Bi
Review №68

Awesome service,clean and friendly staff .

XA
Review №69

Repaired vintage transmission no one else could repair.

Ma
Review №70

100% satisfied.

Sa
Review №71

This is an old-school machine shop these guys can fix just about anything

Da
Review №72

Excellent service!

He
Review №73

Great Service!! Excellent Customer Service!!!

Ma
Review №74

Good service

AJ
Review №75

These guys get the job gone RIGHT !!

Jo
Review №76

Excellent services

Kr
Review №77

Worst customer service

Ma
Review №78

Great they lined up my truck and they did a good job

No
Review №79

Customer service is one of the worst Ive ever had and seen. One real morons. The only thing they care about is our money.

Al
Review №80

All employees very attentive and Mr. Joe very helpful and very good advisor.God bless you!

Mi
Review №81

Excellent service!!!

Da
Review №82

Food quality could be better

Si
Review №83

The experience I had with S.T.A.R was extupenda !!! More than very happy I cant see been with them !!Family Chevrolet has given me a diagnosis that my transmission was burned and brought metal in the oil and I needed a new one because I alone became like OMG! This may not be possible so my dad recommended me with STAR and I went and able with Mr. JOE to explain what they told me in the chevy agency and I being from OKLAHOMA told him it is not possible that my vehicle is passing this on He made me feel that everything is going to be ok so he told me leave it here and I have a diagnosis for tomorrow and I dont think it is that his transmission does not work then they talked to me and told me everything is fine just need to change the silinoids and a change of transmission oil and its all !!! SO I WANTED THEM, THEY DID EVERYTHING IN MY SUBURBAN AND IT WORK VERY WELL AND IN COMPARISON TO SPEND $ 5,800 ON A NEW TRANSMISSION THEY COVERED ME VERY LESS THAN $ 1,000 AND I HAVE MY SUBURB RUNNING VERY WELL AND THE DIAGNOSIS THAT CHEED ME BAD MY TRANSMISSION IS WITHOUT METAL AND NOW IN PERFECT CONDITION THANKS TO STAR besides work, everyone has very good charisma and they attend very well to the people ..

Al
Review №84

Excellent service, we came from Dallas to Mexico and right in Laredo our truck began to warm up, since the truck is a BMW X5, we looked for a Mechanic that could fix this type of truck and we found this mechanic shop, the treatment was excellent and they found The quick problem, which was that the fan is out of place and did not spin to cool the engine, spoke with great honesty and the price was fair and reasonable

Information
59 Photos
84 Comments
4.4 Rating
  • Address:2720 Guadalupe St, Laredo, TX 78043, United States
  • Site:http://southtexasautorebuilders.com/
  • Phone:+1 956-723-8711
Categories
  • Auto body shop
  • Mechanic
  • Auto repair shop
  • Brake shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–3PM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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