Bought a 2008 Avalanche and within 3 months this “excellent condition vehicle” required $8000 in repairs including new struts new AC motor new shocks new window motors and new ball joints. In the 2 years we have had this vehicle it has been in and out of the shop 5 more times after that initial repair. If you are looking for a used car, you should look almost anywhere else.

My salesman matt did an excellent job explaining things to me I appreciate all the work hes done

The whole process was great! I would recommend Matt if you are looking to purchase a vehicle. He listened to what I wanted and how much I wanted to pay. He made it super easy! He is NOT a “typical car salesman”.

Everyone was friendly, informative and easy to deal with. No pressure which to me is a big put off. Matt was very helpful and explained everything so I felt comfortable getting on the road right away.

Your service people are always professional and kind to me. Also I appreciate GMC sending me a $10.00 discount by email toward my oil change. Thank you !!!

Had a great experience buying a Mazda Cx-9 from Nick. With inventory low and the supply issues all dealers are experiencing, he went above and beyond to find my wife and I exactly what we were looking for with all the options. We are super happy with our new Mazda!

Al and the Crippen Team made our buying experience quick and easy to drive away the same day. Everyone knows buying a new vehicle can be stressful, but there was no pressure tactics, and our questions were answered knowledgeably. Thanks to Al and everyone at the Crippen Team!

One of my chief complaints was my driver side seat was not holding its memory after I got out of the vehicle and once I returned. This is the second time Ive had it in for the same problem. I will definitely be going to a different dealership because your guys say its fixed and its not.

Everyone was courteous. They did what they said they were going to do. I appreciate Tim giving me a ride home while my car was being work on.

I am so very disappointed in Crippen. My son bought a new GMC truck and wanted to make sure should anything happen or his truck need servicing he could get a loaner to get to work and back. Edwin talked at length about how he would make sure my son had a loaner should anything happen to his truck, even if he had to rent one for him from Enterprise. Fast forward a few weeks when storms ravaged southern Michigan and a 100’ tree took out 4 vehicles - totaled them all. My son was given the run around from the first phone call and guess what?! No loaner “could be found” and the statement about getting him one from Enterprise? Long forgotten (although my sons girlfriend was there and heard it all) my son didn’t get rental on his insurance because of this promise. Edwin even told my son “it’s not like I dropped the tree on your car!” Really? Very childish! Crippen really dropped the ball. Be aware they will tell you WHATEVER YOU WANT TO HEAR to sell a vehicle. They could have replaced all 4 of our vehicles and been hero’s in Jackson to the family that lost all of their vehicles, but they blew that with their unethical customer service! Beware!

Needed a quick check engine light/emissions issue investigated. Came in without an appointment. Was told might not even be able to look at it today. By the end of the day the car was fixed and picked. OUTSTANDING!

Made my first car buying experience super easy and stress free! Matt and the team went out of their way to make sure I had all of my questions answered, and I had the perfect vehicle for me.

Had a great experience at Crippen. My salesman Matt made the purchase extremely easy and enjoyable. I love my new Terrain. Will be coming back for sure and highly recommend Matt if you are looking at a new ride!

Everything has been great so far. Adam & the team did a good job.

Absolutely the best car buying experience we have ever had. Scott Kemp by far from start to finish was great to deal with. Scott made purchasing our new Terrain easy and he was very professional. If you are in the market to buy a new GMC go to Crippen and ask for Scott. Tell him Laura & Ralph sent you.

Matt was wonderful to work with- he answered all my questions and went beyond what was asked of him for our sale of our 2021 Acadia. I would definitely do business with Matt again in the future. 10/10

My boyfriend recently bought a brand new truck from Crippen. While in the process of purchasing his vehicle, he spoke in length to the finance manager about what would happen in the instance his vehicle needed any work done to it. It was stated to him that they would absolutely provide him with a rental if he needed it and if they didn’t have one they would even go through enterprise to make sure he was taken care of. Fast forward a month later and the severe storms that came through smashed his truck leaving him without a car. He immediately called Crippen and was given the run around. Every time he called they told him they were still working on getting him something, 5 days later they won’t return his calls. The manager of the dealership even stated to him “well we didn’t drop the tree on your car” AND “how do we even know you’re going to buy from us again”. He had every intention of going through them for his second truck but will def be seeking other dealerships to work with since Crippen did NOT follow through on their word.

I went into Crippen Buick Service department to have my 1st oil change since I purchased my new SUV. The experience was very smooth. I dropped my SUV off at the garage service garage, checked in and was able to wait in a comfortable waiting area where I was able sit in a chair with a swinging shelf that allowed me to use my computer to work while I was waiting for my SUV work to be completed. In less than an hour work was completed on my SUV, email was answered and I was on my way. The only thing I would recommend is to have actual work stations desks for more working people like myself to be able to set up and quickly get to work. Times moves so much faster when your mind is occupied.

The salesman was professional and had an excellent grasp of the product. Scott worked through my questions and I was able to make an informed decision based upon my interaction. They made the process of purchasing my vehicle seamless and stress free. I would not hesitate to recommend Crippen to friends or family. Thanks for a great experience!

I came in looking for a Mazda CX-5 Touring in snowflake white and drove off in a deep crystal blue one! Nick was my salesman and was very friendly and knowledgeable. He was fun to work with and easy to get along with. He made sure he answered all my questions, walked me through all the car features, and made sure I was getting what I wanted. Everyone at the dealership I interacted with was friendly and helpful. Financing was easy to understand and quick to get set up.All around I had a great experience and left happy with my new car.

Kara was very courteous, professional and genuinely cared about taking care of our truck.

Had a terrible experience. Had my oil changed on Wednesday and on Friday I had a huge puddle of oil in my garage. Went back to have Crippen to correct the problem. And when they were finished correcting their mess I didnt get an apology. Nothing....no Im sorry for the inconvenience. I was extremely disappointed!😫😠😠

Scott Kemp and Edwin Kircus the finance manager are very accommodating, efficient, professional and very pleasant to work with. Both have excellent communication skills as well. We love our new GMC 2500HD. Tom and Sue A

I took my vehicle in for an oil change. It was done correctly and on time. Staff was courteous and friendly.

When I bought the car I had warranty bumper to bumper the wheels are inside the bumper perimeter. So Crippen only warranties what they want. The staff became very rude once we did not agree. I will never go or recommend Crippen. They are not honest or honor their warranties. Also the person in the services department call my husband a lier, because when he explained that they were below torc she question him, as are you sure? I love my car even if the take off is slow, but never will I go back to to Crippen. Bad dealer for a nice car.

The service department representative scheduled our vehicle and the service was completed promptly.

You do a great job but a bit pricey. I kind of expect that at a dealership, though. Very friendly and courteous.

Scott Kemp was personable, professional, and very informative. It was a pleasure working with him. I personally dislike the process of buying a vehicle but Mr. Kemp went above and beyond to make it a great experience !

I felt a little pressure with Scott however; with the truck market as it is, perhaps he was working in my best interest. Very professional and seasoned sales person. Great Truck, real happy with the purchase.

My experiences at the service center have always been pleasant and on time. Everyone is friendly and professional .

My experience here was wonderful. this was my first time getting a car from a dealership and i had no clue what i was doing. Matt helped me and he was absolutely AMAZING. everyone explained things to me very well and helped me with everything i need.

Everything was handled very professional and personalized my experience.

The dealership was clean and inviting. The receptionist was very welcoming and our salesmen was knowledgeable and spent time going over the car in detail. Was impressed and would definitely recommend Crippen to others

Service dept. Has never impressed me. Long wait for basic services and then told techs had appointments to go to so basically your truck just sat in a bay for 45 min till someone else could do the work. Not real polite or welcoming and never a one thank you. One thing that saved me from giving all negative score was your shuttle. We were shuttled to the store and back by a very nice driver..do not get rid of that service.

I worked with Adam. He researched and found coupons for me to use to reduce my bill. I did add on services based on their recommendation so my bill was much higher than I thought it would be. The coupons helped bring it down. Adam was conscientious and explained everything to me. It was a great experience.

Service staff member, Bruce, was extremely friendly, knowledgeable and accommodating. I am so appreciative of this level of his professionalism and would highly recommend.

Very good sales experience. Our salesman was informative, warm, experienced, and knew when to step away and let us talk. The sales manager of course negotiated but was honest and forthright. And I was shocked that even the finance guy was helpful and honest. He of course was selling his wares but didnt push hard.The sales lot has a good selection of used and new cars, trucks, and SUVs. Their sales floor was clean, well lit, and well laid out. Everybody there was polite and welcoming. Ill gladly recommend this dealer!

Nick Hinterman at Crippen was a joy to work with. Kept me informed throughout the whole process and was very professional, yet personable. Was pleased with the deal I received and love my new Buick. Would not hesitate to recommend him and Crippen to my friends.

We took our 2016 GMC in for service using the night drop box. We were very specific regarding the work needing to be done. I expected a phone call during to day to let us know the cost of repairs and never heard a peep from anyone. When I called and picked up the truck we reviewed the invoice and it was substantially lower than expected given the work order. So, we explained again what they needed to do (remove alternator and animal nest) as well as the routine maintenance required by GM. Very frustrating to have to leave the truck another day to complete work we told them to do the day before. I worked in a service dept in the pst and know phone calls are necessary to keep the customer informed. We knew it could cost us several hundred dollars and expected a large bill. Bottom line: get on the phone when needed and keep customers informed! Not sure if I recommend repairs here based on lack of communication.

Great service! Our salesperson, Ricky, was very helpful, not pushy and very easy to work with.

I continue to come back to the dealership because they make the process as easy as can be expected and the prices are reasonable. The staff is easy to work with and pleasant.

Very professional and friendly staff, no pressure, listen to my needs. Excellent customer experience.

Very pleased with the timely manner in which the repairs were made. Adam kept me updated as the repairs were made. Thank you for the great service to our vehicles

Ver yprofessional dealership. All employees were well dressed well (shirt and ties) and helpful.

I walked in on a Saturday just to look at cars on your lot and was helped by a salesperson who was very helpful and seemed to be willing to help me find what I wanted rather than trying to just sell me something. Matt was very accommodating and helpful in giving me information that helped me figure out what would work best for me. He is the best and I was able to purchase the best vehicle for me with his help.

Scott Kemp was so patient with me and answered all of my questions. Helped me through my lease trade in and new lease. I would highly recommend them. Made buying a car fun!

Always pleasant to deal with, repairs completed accurately and timely

I assume the did the work correctly, but Im a little worried because they couldnt even take the time to put my panel trim back on correctly. I tried to attach 2 pictures but was unable to. I had to go to autozone and buy plastic retainer clips and do the job myself. Makes me worried about what else they didnt do.

I gotta say this review could of went both ways, we bought a car from crippen months back and within a few weeks the engine was acting up, we brought it back and they told us it needed replaced...they did this free of charge, they were awesome through the whole process giving us a loaner and keeping us informed, most of the time dealers will give you the run around and try to stick you with what they sold u...these guys are truthful and are up on there word...definitely recommend

Lisa Ellis made my leasing experience most enjoyable. She makes sure that all phases of the transaction are ready when you walk in the door. She is very friendly and professional. The financing portion was flawless and was conducted in a minimal of time. Lisa made the event a enjoyable experience. It was fun!

Came in for a random problem with my car and they said it should be fine but couldnt find anything, great service and was apologetic when it took two hours, probably not their fault. Only bad thing was almost no one in the office wore masks even when customers were inside

I had an amazing experience with Matt Gingras in sales! He helped me with the purchase of my used 2016 Ford fushion! He was very helpful and knowledgeable! Thank you Matt!!!

Wonderful dealership with excellent staff. Easy to do business with.

Scott Bugbee was great, very knowledgeable, and very patient with me. Armando was very helpful, very honest and made me feel confident in my purchase. Mike the Finance guy went above and beyond to ensure we got the vehicle we wanted at a great price. Highly recommend this dealership.

Oil change, tire rotation. By the time I got home, horrific noise from my vehicle. Returned to Crippen. When I pulled into the service bay everyone heard the noise and came out to see what the heck it was. Found a rip in my wheel well cover rubbing tire. Wasnt making noise before oil change/rotation, but insisted it must have been an old issue. Jerry rigged it for me but informed me that if the problem returns, I am responsible for the cost to replace the part. The staff was very courteous, but I find this quite the coincidence and totally unacceptable for a new vehicle.

I love the people in the service department! Adam is the best!

Conveniently located just off I-69. Friendly and helpful staff. Sales people were NOT pushy but genuinely desired to help us find the right vehicle for our family. Reasonable pricing and open to fair negotiations. It was worth the drive for us!

Thank you Crippen Buick for Excellent Service on my vehicle

Matt Gingras made buying a new vehicle a very pleasant experience. He was extremely helpful with handling all of the details and was a pleasure to work with.

My muffler suddenly became loud, so I called to inquire why my car with 36,800 miles should be loud. Crippen service promptly made an appointment to have my muffler checked. Within the three days (and above freezing temps) between my call and the appointment, the muffler seemed to be okay, yet you still checked the muffler. I had not known snow buildup under my car and in the wheel wells can cause a tremendous noise! Thank you for the free checkup anyway!

Matt was very easy to deal with. Great experience and will return for our next vehicle.

My husband and I found the Caravan online and decided to come test drive it. Please keep in mind that we saved the almost $8000.00 that we spent at your dealership we are by no means tax time ballers and saved every penny for this vehicle. When I arrived at the dealership I was directed to a salesman named Al he set me up on the test drive and told me before I left that the A/C didnt work that they were waiting for the A/C compressor to come in. After the test drive and consulting my husband via phone we decided to purchase said vehicle. I came in the next day June 13 2020 with cash for payment on the van we couldnt pick it up as it wasnt fixed yet. While test driving the van when Al opened the back hatch the carpet was completely detatched and hanging down I was assured that this would get fixed also. Al told us he was leaving for vacation and we would be dealing with another salesman named Ricky. Approximately a week later after trying to keep contact with someone (leaving lots of messages with zero call backs) regaurding the van we had already paid for we started feeling like we were getting the run around. I was told the van was ready so I came and picked up the van. Only to be told the key fob was broken and not to worry that they ordered one. I came to get it only to be told they couldnt program it I had to go to Champion (Saginaw location). After a few more days and many phone calls I finally got an appointment at Champion via Ricky. On June 23 2020 10am when we arrived they really didnt know why we were there I gave them the key fob Ricky gave me just to find out it was for a Chrysler and that it was already programmed to another vehicle (after market). The nice gentleman told me they had a key fob on hand but it was almost $300.00 to purchase and get programmed. Ricky said that Crippin would take care of the costs. Champion had to call and get the payment approved and after back and forth with whoever was on the phone they got the okay. At this point my husband and I had been sitting at Champion for almost 4 hours. Ricky offered me an oil change for my troubles which was such a slap in the face.The A/C has never worked (it was supposedly recharged and the A/C compressor was replaced), the check engine soon light came on almost the minute I pulled off the lot (it now comes on and off all the time), its the oil pressure sensor, the windshield wipers were put on backwards, the gas cap was replaced but still shows it does work properly.My husband and I are beside ourselves as to what to do as this was not taken care from the beginning correctly. This van was purchased because Im on the Kidney Transplant list at the University of Michigan and need a reliable vehicle to get back and forth to appointments at a moments notice. We were passed off from sales person to sales person and dealership to dealership. We feel like we were lied to on all levels and dont believe anything was fixed or replaced. We were left at the mercy of a salesman who didnt even know the difference between a Dodge and Chrysler Key fob (it is clearly written on the back) that had no intentions on making anything right he just wanted us out the door. These are not good business practices (my husband and I are business owners and we would never conduct ourselves in this manor) *******Update******Not even a year later Oil Pressure Sensor doesnt work so check engine light is still on, 3 broken motor mounts, 2 broken control arms, broken tie rods, 2 broken Ball joints, 2 tires and an alignment. $2000.00 to make this vehicle safe, GAS CAP light still comes on the dashboard. And the AC has never blown cold air. This was a terrible experience and we hope we can help anyone who is looking for a vehicle.

Al Travis was an amazing salesman to work with. he was very polite, attentive, and didnt make me feel like I was just another sale. honestly the greatest experience I had acquiring a vehicle. thanks again Mr. Travis!

Have bought an suv there recently and had a couple services done, one on that vehicle and one on my wife’s Cadillac. Their prices were pretty good on the services we had done. They were very quick and very friendly.

Scott Kemp and Chris Erickson went out of their way to make this the most pleasant car buying experience I’ve had in a long time. I appreciate everything they did to make this deal happen.

Im a repeat customer of Crippen Auto; working with both the sales and service departments. Most recently Lisa Ellis helped me lease a new GMC Terrain. Her attention to detail, personalized customer service, and knowledge made this leasing process quick and easy. I look forward to doing business with Crippen again in the future.

Crippen was very service focused, making sure to provide a top-notch repair and making sure to find me a rental option that worked for our family. We also appreciated them coordinating some additional service that my vehicle needed, even though it was a last minute addition to the plan.

WOW is all I can say! I was told my hood WOULD match the rest of my car and it does. You can not even tell that it was painted!!! Its something all of us fear when only parts of our car gets re painted. I got my car back they vacd, cleaned my floor mats and even took the dust off my dash. I am very happy so far with the service I received and will tell anyone who needs body work to head your way from how I was treated and I did get in with in a few days vs the 2-3 weeks I was told at the other place I had an estimate with. Great job!!!!

They do good work. Although my car was there for a few days, I was not charged a dime because I realized that I wouldnt be able to go on with the repairs costs. Good customer service

I thought Scott did a great job showing me the Buick Encores. Thanks Scott!

Always very friendly and helpful. Beautiful detail job done on my car. Feels brand new.

I was told it was fixed and test driven but allowed to take it home smoking the whole way. Crippen came picked it up and it smoked all the way back to the dealership from Mason. And they used a defective part.

Crippen never lets me down. They connected me to a awesome salesman (Matt Gingras) who went above and beyond to make my car buying experience painless.

Chris Erickson always goes the extra mile to make sure that I feel secure with my decision. Dealership staff is professional and made sure I understood all steps of the process. They went above and beyond to find the perfect match and made it affordable. I will be back.

I am always treated with respect and never has anyone ever tried to “upsell” me. I appreciate doing business with those who are honest and have integrity.

Adam has been an understanding service writer. He has been working hard to assist me in getting al my issues taken care under my extended warranty. It’s been a pleasant experience thus far. Looking for a new Yukon Xl, so maybe this may be where I but my next one if the service continues to be satisfactory. Thank you Adam.

My vehicle was making a crackling sound. I took it to Crippen to have them take a look. It appeared the timing belt needed replacement. As did some other repairs but I am hoping to hold off on the other repair to until I replenish my car repair bank account. Crippen was courteous, explained everything to me. Problems arose with parts and delivery of parts and with the world situation at this time. it is understandable the delay in delivery as well as staff to do the work. Crippen worked with me and did a fantastic job. I have never had a bad experience and hope to continue many more years at Crippen.

Everyone was very nice and helpful. Matt Gingras was my salesman and I enjoyed knowing that he worked to get the deal and car I was looking for. Thank You

I bought a 2007 envoy about a month ago. I test drove it and brought it to the sales guys attention that it had a vibration in the front left and that it pulled left. They said they would take care of it on a day off. So I bought it after the sales guy told me that. I took a day off work to have them fix it. They said its just a tire out if balance wont be an issue, I told them it was going to be more than a tire out of balance. So they looked at it balanced all 4 wheels and said it was good but didnt call me till 5 min before they closed. I live 35 min away. So I wasnt happy about that! I had to take another day off from work on a sat because I had no wheels to drive. So that was two days I lost out on a lot of money at work. As I drove my envoy home sat morning after they opened, I noticed it still had a vibration and it still pulled! I called the says guy and told him. He said, well we balanced the tires just like you told us to do, I did not say that, I said it would need more work than just tires being balanced as I know what Im talking about, he said well that should have fixed the issue. He then said, well it does have 167,000 miles on it, its not worth it to put that much money in to it. So needless to say I waisted two days of work for nothing! I will never do business there again!

Mike, Armando, and Matt were fantastic. My situation was a little tricky, but these three made it so easy. It was a very fun day, because things were handled so great from the time I walked in, to the time I drove off with my new lease. Mike was awesome. He got me started, led me over to Armando who set me up with the perfect vehicle, and then Matt who answered all questions o had. Mike handled the closing paperwork. The guy is a pro, thats for sure. All three are!

Scott Bugbee and the team did an excellent job. We plan to return for more business in the future. Thanks.

As always, Mando did an awesome job!!! I have never been in a dealership where every one is so friendly! Great experience!!!

My son-in-law brought me in on last Saturday afternoon to drive a terrain. I leased a chev equinox almost 3 years ago. I wanted to see how I liked the terrain before leasing another equinox. Our salesman Matt was so kind. He was not pushy what so ever. And I can not tell you how nice that was! The minute we drove the car it felt safer..and it felt more comfortable. Most of all I loved how I was able to get a much better deal! We spent 2 hours out of our Saturday to drive. . .fall in love. . and lease my terrain. When I leased my chev it took 6 grueling hours. Matt is ace high in our book. I am sure that all your salesmen are kind. But...we are thankful that we got Matt!!!! I will recommend Crippen Buick GMC to everyone. And of course. . .tell them to ask for MATT !! Jude Desgranges / Lake Odessa MI

I cant say enough great things about my buying experience at Crippen Buick GMC!! The entire sales & finance team was friendly, efficient, knowledgeable and never made me feel like I was being pressured, rushed; or that I was inconveniencing them with my questions. Top notch all the way!! This was the first time I had gone through the car buying experience all on my own in more than 20 years. I couldve bought a car anywhere, but I chose Crippen mostly because of their reputation and the way they treated me. Positive interactions and relationship building is clearly still a foundation at Crippen Buick GMC--Thank You!!

Adam and Kara very professional, thank you for the great work

From Bruce to the service technicians everyone did an outstanding job....

I would like to edit what I had to say yesterday always remember places dont always know exactly how there employees are acting so do as I did give a call to the general manager he was very helpfull so dont always curse a place based on one person actions.

I have been working with Crippen for nearly 15 years. Scott Kemp is the best and always goes above and beyond!

The service rep, Adam, was friendly and communicated very timely and clearly. He informed me timely of the repairs needing to be done and the mechanic got the work done quickly. Thank you for a great experience everyone!

I worked with Matt Gringas on buying out my lease. I was originally looking for a new car and he was there to help me find what I was looking for. He gave me time to think about it and followed up with me to see if I wanted to lease a new car. I told him I was just going to buy out my lease. He was so quick to get all the papers going and get everything signed. He made everything smooth and easy. Especially during this pandemic. I would definitely go to him again when I’m ready for a new vehicle.

Matt is an outstanding job and was extremely professional. The dealership was clean and neat and staff was attentive to our needs. The only area in need of improvement, which is at all dealerships, is a need to streamline the purchase process. I think GM should evaluate work flows in how to decrease times waiting at the dealership when purchasing cars.

The service department scheduled a convenient appointment. When I pulled in the Service Advisor had my paperwork and things got moving right away. I was informed on the progress on a regular basis.

I have been buying vehicles from Crippen since 1998. Crippen has done well by me. Thank you

The service department was able to take a last minute request for an oil change and tire rotation.

I have 3 vehicles, and have them serviced at Crippen. I always receive courteous and accommodating staff, as well as I feel they have top notch service techs. Im very pleased to have Crippen close by.

Terrific service and a great selection!

Easy to work with, friendly and overall professional.

Adam handled everything perfectly, I was told Cory did the work and everything was done well and on time. Highly recommend.

I was using the service car repair area and good...! There area where you sit wait ing ... Very nice and clean... And rest room very clean...!

Less than positive service experience today.