Overall happy with my purchase. Frustrated about how my wheel concerns were handled. I was referred to a 3rd party but they didnt have anything that would work for me due to costs and appearance. I would have preferred to have new wheels put on at the dealer and added to the financing. I had already put down a great deal of money and didnt want to have to buy the wheels out of pocket after the fact. I was offered a discounted price on a wheel and tire package but it was more than I was willing to pay after buying a $75K truck. I really feel the dealer could have done a better job of addressing my concerns both before the deal was done and after. They should have been able to discount the wheels and tires down to a reasonable price especially after they just made all the money of the sale of the truck.I do believe they thought they had addressed everything but I was left with a truck with wheels I didnt like. I ended up buying new wheels and tires from another party at a lower price. For only a couple hundred dollars they could have fixed this. Instead I had to fix the problem myself.

I scheduled my appointment for inspection last week for my 2021 Acadia. I was told it would take less than an hour since the vehicle has such low mileage,etc. I dropped the car off at 10, was asked a recommended time for pick up. I told them by 11:15. I had not received a call but returned at 11:15 assuming it would be done shortly. My husband left to pick up our daughter at Pre-K (which I thought I would be available to do). When I was greeted at the service office they told me they were working on it now. Sat in the waiting room for approximately 20 minutes. An employee came to get another customer and informed me my headlight needed replaced, it would be another half hour. I informed my husband who works swing shift and was going in for his night shift that night(and should be sleeping), that I would be home later than expected but soon. I continued to wait while the waiting room cleared out of other customers, including one who walked in inquiring about service. He waited for a bit and was out of there way before me as well. After no other updates, I saw my car pull into the pick up area at 1:15. The only explanation I received was that it took a bit for headlight alignment.I understand that problems arise and the work can only be done in the time necessary to do so. I only wish that I was better informed on wait times so I could have prepared better or taken advantage of the shuttle service from the dealership.The light under the tailgate has been malfunctioning as well. I notified them of this when I made the appointment last week. It seems they don’t have a replacement bulb, so I will need to return to have this replaced.In addition, when scheduling the appointment, I informed them that we purchased our vehicle last December and found it odd that our inspection sticker was for October. The employee agreed that they should’ve updated that. No discount was applied to remedy this. Not only did I lose time waiting on an inspection appointment, I also lost 2 months on my inspection sticker.I am not one to complain or cause a stir ordinarily but this experience not only disrupted my day but also my husband’s sleep for his 12 hour shift.

I walked around just looking at the selection of trucks. No salesman ran up to me and pressured me into buying anything. I found a truck that I liked. I walked inside, Alex introduced himself to me and I said I wanted to look at the 2500 AT4. He said certainly, grabbed the keys. The entire time we looked at the truck, he didnt pressure me into anything, but he also answered every question that I had. I enjoyed working with Alex. I will most certainly be back in the future.

I was able to schedule the appointment for the time that worked best for me. Service was completed in time expected. Waiting area was comfortable and friendly.

I had a great experience and Sterling was very thorough when walking me through my new Yukon Denali!

Had an appointment scheduled to purchase a vehicle that I drive over 2 hours for. Got to the dealership and just asked to do a test drive prior to doing paperwork. 15 min later we get back from the test drive and find out they sold the vehicle while I was on the test ride. Never heard of this and felt betrayed. Little effort to fix things and make things right. Very displeased with the sales manager. The only positive outlook was the salesman I dealt with felt the same way I did.

We were passing through Lancaster and decided to see what local GMC dealers were in the area and Im so glad we found this dealership!! Thank you to our salesman Sterling Plank for amazing service! We highly recommend!!

Nick is truly an exemplary salesman. He takes the time to get to know you, gives you just the right information that you are not overwhelmed, and then offers space to make your decision. Add on that the entire staff is friendly and hardworking and you have a perfect experience.

Steven Foose is the best! He always goes the extra mile to be sure everything is right. I have never met a service representative as comprehensive as Steven. Jones is fortunate to have him.Thank you

Well organized and convenient drop off and pick up. I was called when the car was compete and ready for pick up.

Dakota was a great salesman to work with. He was very friendly and no pressure on the sale. Dakota also went the extra mile to help get the financing numbers where we needed them. Would recommend this dealership and Dakota to anyone. Thanks

Alex was absolutely phenomenal and made this buying process amazing! I would like to say it was the first time I was buying a new car using the GM family first discount maybe a little more education on how that process works so people can get the code in advance since online does not allow and it must be mailed I ended up waiting extra days once my truck was already delivered and in the parking lot would have been nice to know the steps needed in advance.

We worked with Alex who helped us find our vehicle. He was was great! Everyone was very helpful and we didn’t feel pressured. When we found the vehicle we loved, Alex and others listened to us and helped us get a payment plan that we were comfortable with.

Sterling what can I say !!!!! Excellent customer service. He explains details on cars very well. Takes step by step on what will happen with a car buying experience!!! Thank you much!!!!

The gentleman who helped me was very nice and helpful. I waited for my vehicle and it was not a long wait.

I recently upgraded from a 2018 Chevrolet Equinox (that I HATED) to a 2021 GMC terrain SLT from Jones Buick GMC in Lancaster, PA. Our salesman was Alex Haus and he was the greatest! Alex made sure that our concerns or questions were met with consideration and/or thoughtful responses. He left no stones unturned to ensure we left with a car that we were both happy with and a payment plan that met our boundaries of comfortability.A week following my purchase, my parents (who live an hour away) made the trip to Jones Buick GMC and also did a trade for a 2021 Buick Enclave. They worked with our same salesman and finance manager and could not thank me or my husband enough for recommended Jones of Lancaster to them!10/10 experience, customer service and care! THANK YOU Alex & the entire Jones team!

My family and some of my friends have done business with Melvin for several years. He has been very helpful finding just what we were looking for.

To begin, I want to say, trying to find a truck with the options I desired was not easy! After much online research, I was able to find four trucks that I did desire within a five hundred mile radius of my home. One of those four was the truck I found at Jones Buick GMC. My experience with the sales department and their knowledge of the GM product as well as the service department with their knowledge of the remote start I purchased with my new truck was very professional! A miscommunication concerning the rules and regulations of a factory incentive I wanted to take advantage of was experienced during the negotiations, the situation was handled professionally and the sales staff was very apologetic.

Always a great experience dealing with the service team. They are very knowledgeable, skilled, friendly, and professional. I highly recommend this dealership!

Sterling was great to deal with and we are very happy with our new car!

Great service! Always ask for Duane Brackbill when you shop at Jones Pre-owned!

My experience at Jones is always a positive one. This was the third new vehicle Ive purchased from the Jones Family of Dealerships. Nick Duran was very attentive and is continuing to assist me even after the sale with adding accessories to the vehicle. Highly recommended.

Steve Foose always takes the best care of our car!

Just moving to the area from Florida was a stressful event, but the service folks were very helpful in not only getting my service accomplished but gave me suggestions on how to get home by avoiding some traffic issues. Empathy and customer service are not attributes found in too many businesses today, but certainly was found at Jones Buick service department

Work was completed in a timely and professional manner.

Everything went very smooth. employees all very professional

Why don’t customers trust service departments at dealerships? Because they lie constantly. Case in point…I dropped my ride off for annual inspection and was told that my tires were ready to be replaced. Only one problem..they were just put on in May 2021 less than 5,000 miles on them. They measure 9/32 all around. This is why you can’t trust the service dept here. Shameful upselling. Do not trust!

The experience at Jones was Awesome. Nick and Joe were great to work with. The listened and got me in a truck I loved. They were super friendly and courteous and professional but also made me feel like family. Love it!!!

Jones Honda is by far the best car dealership! Kirk Newcomer is the epitome of customer service and he bent over backwards to help us find a car. We love the 2015 Honda Civic, but more importantly, we love the service and how we were treated with the utmost respect. Jones gave us a great deal and then some! I highly recommend Jones and Kirk to everyone looking for a vehicle! Give them a chance and you will be impressed. Ask for either Kirk Newcomer or Kyle Jones as they are both amazing!

Everything start to finish was top notch. Absolutely fantastic service and communication. Also doesn’t hurt that we got an excellent deal!

Super friendly staff. Steven is awesome. Did a great job taking care of my truck. Communication was perfect in keeping me up to date.

Superb customer service with warranty work. Thank you.

Salesman was friendly and answered all my questions and concerns. Offered something to drink and made me feel welcomed.

Steve is a great guy to work with in the service department

I would give them a 0 if I could. Customer service is terrible. Plus they over charge.Brought car in on a Wednesday for a repair appointment that was scheduled for Thursday. We told them we needed car back by 3:00pm on Thursday. Was assured it would not be a problem. On Thursday around 11:30am I had not heard anything about the repair to I decided to check on the progress. Was told the service manager dealing with our repair was gone to lunch and he would return my call when he returned. I waited until 1:30pm and had not received a phone call from dealer so I decided to call again. This time I was told that the service manager was busy and he would call me back. I waited until 2:30pm. Still no phone call from dealer. By this time I know my car wont be ready by 3:00pm. This time I finally got hold of service manager and was told the mechanic was fixing the problem now and it would be fixed within the hour. 15 minutes later the service manager called back saying they need to order parts. The repair would cost me $560. So much for saying they could have the repair completed on time. I told them not to touch it.Next day I made an appointment with Faulkners Chevrolet. They made the repair in 20 minutes and it only cost me $78

We had a wonderful experience purchasing from Jones GMC. The salesman was very kind and thorough and really helped try to work with us on our pricing.

Alex Haus did a great job from start to finish. I got a great deal and excellent service throughout the complete sales process.

Very friendly salesman, no pressure sales, very informative and great overall car buying experience!

They replaced the folding mirror motor in the drivers side. Repair was quick and excellent.

I worked with Nick Duran on the recent purchase of a Yukon. Nick was very knowledgeable about the vehicle and helped track down a vehicle that fit my needs perfectly. The entire staff at Jones Buick GMC made my purchase experience easy and enjoyable.I’d highly recommend Nick and the team.

Good experience/communication/service overall. Took my new vehicle to get an oil change and another time to get a trailer hitch installed, and I have to say it was a smooth process and will recommend this dealership to anyone.

I really enjoyed my car buying experience during this past weekend. Aaron was a swell guy and the team here is extremely accommodating. They set me up with a great car and made the whole process a little less painful :)

Excellent service - as always!

I’ve been a customer of Jones GMC since the middle 60s when It was known as Jones Pontiac and now I’m leasing my next car from them and I think that will speak volumes for how I feel about the sales service and management of Jones GMC

I was looking for an SUV but fell in love with the Canyon. Alex answered all my questions.

Everything was great. Waiting area was clean and well stocked. I could tell that where ever a tech touched my car it was wiped down, inside and outside.

⚡️Fast friendly service ⚡️ Dropped my car off around 10am, wasn’t expecting it to be down until the lunch hour and it was done right around 11am!

Highly recommend Jones Buick GMC of Lancaster...absolutely worth the drive if you are a quite a few miles away. Dakota and the staff at Jones Buick were beyond helpful and professional through out the process of buying a brand new GMC Sierra. Greatly appreciate the assistance and I would recommend to all family and friends. Thanks again!!

Everything went very well with the dealership. But I bought a car which is called Hunter Green by GMC. It is not green. It is gray and all my friends and other people agree. The GMC official website shows a dark green car very clearly which does not look anything like the car I purchased. Did they use the wrong paint for my car?

The service was excellent! After contacting GM directly, I was able to file a case for my vehicle and was recommended to Jones. They listened to my concerns and prior experiences with other dealerships and what I learned from it. They were able to effectively take care of my car and replaced the part that was causing issues. Communication and service were excellent! Thank you Mr. Foose! I am thrilled that my wife now has a safe vehicle that should now run with no issues! Would definitely return in the future.

I could not be happier with my entire experience at Jones Buick GMC. It was a pleasure dealing with the salesperson Dakota Parsons. He was a delight, friendly and extremely knowledgeable. Thank you Dakota! I love my new GMC Terrain!

“Dear Alex Thank you so much for helping me get my new car. I know you worked really hard to get me the deal you did. I could not speak more highly of you! Thanks again and I hope to do business with you again. You deserve 👏 and five stars 🌟I want to see you associate of the month

Always super friendly, fast and do great work. Ive only my vehicles in the shop a few times so far but I have no complaints at all, great place for service!

Ask for Steve Foose he has a brain on him and always gets me good deals on nice tires and is such a nice guy. I wish I could send him more business but I grew up Amish so my siblings don’t have cars.

When I initially asked about an order vs. in stock vehicles I got a good response telling me absolutely you can do this, rather then pushing me to accept a similar vehicle in someone elses inventory.

Thank to Don,Steve For fitting me very quickly for an appointment, And the mechanic that did the work on my car when I needed my driver side handle replace.I appreciate your excellent work A now feel safe in my car knowing that all was done in a timely manner.

Steve Foose took good care of my service needs

Jones GMC was an all around great experience. Everyone I met and worked was very nice, honest and helpful. It began with my salesman Dakota Parsons. He was especially helpful in helping me get to a price that I could accept. He worked with me and did everything he possibly could to help get to price down. Again, he was hones and extremely helpful. I greatly recommend Jones GMC and Dakota Parsons.

Such a great experience working with Chad Martin, salesman. For our used Ford Expedition. We had a few kinks that needed worked out with the Expedition. Chad and the dealership went above and beyond to make us more than happy. We would certainly like to work with them again during our car buying experience whether it be used or new because they really stand behind their vehicles, sales and service. Happy customers here for sure. Thank you Jones Used Cars of Lancaster. 😁

Always have a great experience at Jones gmc. Steve foose is always helpful and the rest of the staff is also pleasant and down to earth. Shuttle drivers are also very polite and on Time. Will only take my truck here. Honest dealership which is hard to find. Brian M.

I was put in touch with Brady Stout in the used car department when I called about a 2013 Ford Taurus that was up for sale. His loyalty to the Jones Dealership is absolutely unquestioned in expressing the quality of the business and the cars it sells. He had a good route planned out, including crossing a set of railroad tracks, that showed the capabilities of the car, and demonstrated a very detailed knowledge of that car.Brady took the time to answer or get answers for all my questions, and worked to get an excellent deal for me. I ended up being favorably impressed with Mr. Stout and the Jones Dealerships.

Very efficient and the staff was very accommodating and polite

Friendly staff, took the extra step to help me register my vehicle online. Service was done well and within the time

All personnel continue to be very professional and courteous. Service of my car was quick and easy.

Dealership listened to what I wanted and could meet my needs in a timely manner. The sales staff I worked with (Dakota & Joe) were awesome and made the purchase easy.

The people working there are very helpful

Yesterday I had the best experience buying my very own first car. Duane was helpful, knowledgeable, and personable. He made the entire process from start to finish very very easy and I am so grateful!!!! I love my new car and will be a Jones customer for life.

Dealer to Dealer purchase - Everything was ready on our arrival from Vermont - Accommodating and friendly staff.. a pleasure to deal with...

Alway as accommodating to the customers needs.

At the end of June my wife and I looked at a used 2009 Pontiac Vibe at Jones Buick as present to our son who recently graduated from College. At my first visit, I asked to test drive the car and was told I couldn’t take it on the road because the car needed some service done, including work related to safety reason. The salesperson stated that the work would be completed and included as part of the purchase price. The car needed a valve cover gasket, an oil pan gasket, front sway bar links replacement and a PA safety and emission inspection. I figured, after this work/service done it would be a decent first car for my son. Without having the chance to test drive the car, Jones Buick requested a hefty $1,000 deposit before completing the service work on the vehicle and needed a commitment to buy. I’ve never seen this before in my life, anywhere, not even at used car dealers.I talked to the salesperson again and was reassured that Jones Buick would provide the service worksheet for my benefit and was told that all services will be done professionally without “Playing Games”. After a second visit to look it over again with my wife, we decided to commit and purchase the car assuming the car would be repaired and serviced as agreed. After we paid the $1,000 deposit, the car was ready for pickup after a week, despite the salesperson mention of just a couple days.On the day we picked up the car, we were then allowed to drive it on the road. The car displayed a significant shake at the steering wheel and brake pedal. I then told the salesperson that the brakes should be replaced. He replied that their mechanics had concluded that nothing was wrong with the brakes and that the car was safe and had passed safety inspection “With Flying Colors”.After we had paid cash for the car and stated that the car was not safe due to the terrible shakes, we had no other choice but to drive home. The following day I took it to my local mechanic to perform a thorough inspection of the steering and brake components. He concluded that the front rotors were warped or “out-of-round” is the right terminology. He stated that the car should have never been allowed to be driven this way and that no reputable shop would have passed this inspection. The fact that Jones Buick put my son’s safety and his life at grave danger makes me very upset.The bottom line here is that Jones Buick are engaging in shady practices by passing inspection of their used car knowingly that the vehicles are unsafe. This also makes me question the integrity of the other work/services they performed on the car I had just purchased from them.I am now out of pocket another $325 for new brakes that Jones Buick specifically stated didn’t need to be done and for which they passed the safety inspection knowing the vehicle was unsafe to be driven while jeopardizing the life of my son.I will never deal or recommend this dealer to anyone, and I have lodged a complaint with the BBS about the shady practices Jones Buick is engaged with regards to safety inspection. This dealer is not honest, has no integrity and do not care about your safety.

I was very pleased with the transparency of the purchase. Dakota and Jeff were very professional and most of all they presented their best pricing upfront. No other GMC dealership from PA to MD to Virginia was willing to match the price when giving the opportunity. This is my wifes vehicle so as they say.....a happy wife is a happy life!

Ryan at Jones Body shop is a Great Asset to your company. From the estimate to the finished repairs Ryan was great.

If you are a resident of Pennsylvania I would not hesitate to purchase a vehicle from Jones. The salesman Alex I worked with was great and the deal was very good. However if coming from out of state to purchase, be aware they use a company called regusa to process your title and registration in your state and then wash their hands of the process. I purchased a truck in July and now almost 3 months later I have no title or registration for the truck and temp tag is now expired. I have contacted the salesman that I worked with and all I am told is that it is being processed and they cant give me a contact number for regusa or get any info from the company because of privacy issues. I contacted my state DMV and was told they have no record of it and they would need to know what DVM office the paperwork was sent to. They cant even give me that info, again because of privacy issues. Very frustrated because I am now driving an untitled unregistered truck. Thank goodness the police are being understanding. Oh and I forgot to mention this is a service that you pay for them to process your title and registration!!!!!!!!Upgrading from 1 star to 4. Would have been 5 stars if not for incompetent regusa company they use for out of state registrations.

Staff is always friendly and very helpful. Very willing to answer any questions we have.

Forgot about replacing something but are decent in communication

Seasoned, thoughtful diagnostics saved me hundreds on intermittent BCM issues.

Nick Duran did a great job....fantastic dealership!

Great dealership to deal with! Salesman’s know the vehicles and are great at answering questions. Staff is friendly and helpful. They worked with us to get us the monthly payments that we wanted, they made extra phone calls for us. They got us exactly what we wanted. The process of buying a car was extremely easy, they had it all very orderly. Tom Kelley from the used car dealership was phenomenal to work with. Was not overly pushy, but was helpful. Have lots of options of used and new vehicles. They won’t disappoint you, go see them!

Everyone was very professional and courteous.

I bought a used truck here. Duane was great to work with. Very honest and not too pushy. Love these guys. Sent me off with a full tank of gas and detail job.

My husband and I just bought a car today with Kirk Newcomer! Amazing experience! We love our new to us used 2012 Highlander! Prior to even seeing the car, we reached out via email on a Sunday about the vehicle we were interested in since there was no pictures posted of it yet since it had just arrived. Kirk emailed pictures to us first thing Monday morning. We planned to come see the vehicle Thursday, today. Kirk made sure that the car was nicely detailed prior to our trip up to see the vehicle. On arrival to the dealership, Kirk met us right outside and pulled the vehicle right up for us. We took a nice test drive, including highway and side roads to ensure we were really able to see how the car drove. At no point during the process did we feel pressured into buying or hassled about anything, which is a nice change from normal dealership experiences. The whole process was painless! Thank you Jones Buick GMC and Kirk Newcomer!

Had to take my Encore in for service on November 14th and I have to tell you it was an excellent experience. My service writer was so courteous and helpful and had my problem solved within 10 minutes. Excellent service and excellent staff.

We have purchased 2 vehicles within 2 months from Jones. Obviously we are pleased with our experience!

Always professional. Great service.

I work with Jeff, the Sales Manager and he is on top of it! Its been great working with him, very professional and full of integrity! I would highly recommend Jones Buick GMC in your next car buying experience.

My wife and I just purchased a used Ford 350 from Jones. We had the the best experience ever!! Our sales associate was Kirk Newcomer and I would highly recommend him! Extremely professional, knowledgeable and above all personable. He did everything over and above what was required and gave us extra incentive to get our business. The best vehicle buying experience I’ve ever had!Byron Olson

Once again my husband and I had a great experience at Jones! We have been going to Jones since 2012 and have not been disappointed yet! From service to sales, everything is top notch. We just leased a new 2018 Terrain and we are so happy with it! Jeff worked hard to get us a great deal and a payment that worked for us. Kirk was so awesome with us the day we picked up our new ride showing us all the cool new gadgets! I have been a GMC fan for years and will continue to be! Thank you Jones!

I was in search of a car and the Buick Encore was on my target list. The sales consultant, John McDonald, assisted me by showing me all of the features in great detail and providing me with options for a test drive. He was extremely patient with me throughout the process and didn’t hesitate to go above and beyond to ensure my questions were answered as I evaluated my options. I didn’t ultimately purchase the Buick Encore and when I communicated this to John, he wasn’t pushy and didn’t try to convince me that the Buick was the best choice for me. I appreciated that his response was courteous and supportive for the direction I chose. John did a good job building rapport and trust throughout the process!

An amazing experience with this dealership. My salesman Kirk was very knowledgeable about the particular vehicle that i was interested in. That aspect is rare these days. I was at another dealership where the salesman had to continuously refer to another source to get answers, but not Kirk. He was patient and answered all of my questions immediately. He also got me the price i wanted for my trade. An expert looked at the truck when i brought it home, this was my neighbor who is a professional body shop guy who was shocked at the cleanliness of the truck. He sees used vehicles every day from dealerships and said that this is very rare. Once the deal was done Kirk had the behemoth size gas tank filled before i left. Also they put on 4 new tires. A day later i received a phone call from a manager who said they forgot 1 piece of paper that i NEEDED to sign. This dealership is an hour away from me, so basically this was a huge hassle for me. So i drove back to sign the form and once signed Kirk had one of their employees take my truck to a gas station and topped it off. How way cool is that. My overall satisfaction with Kirk and this dealership is very impressive. The only complaint i have with them is that one of the options that did not come with this truck is to not make any payments. Apparently that option does not exist. Who knew.

From beginning to end my car buying experience at Jones was easy, and I never felt pressured. Kirk Newcomer was my agent, and he was super helpful, extremely knowledgeable about my car and its features, and made me feel comfortable. And, he has a great sense of humor! I felt as if Id known him for awhile. Tom who handled all the paperwork was great too. I found the car on the internet, and I found it to be exactly as described..and even better in person! Thanks Kirk!

Great people to work with!

During our search we went to many car dealers and Jones was by far the best. Ron and Joe were extremely pleasant and made our car buying experience exceptional.We drove from South Jersey to Lancaster to purchase our new Yukon and we love it!

Had a tire replaced June of 2019 at a separate place. Brought my vehicle in 4600 miles later to Jones for inspection and they said I needed new tires because they failed inspection. One of the tires they replaced was the one that was replaced 6 months/4600 miles ago. How does that work out?I called 2 other garages and 2 tire specialty places and none of them could understand how this is possible.Response to owner:I believe you have been misinformed. 4 tires failed inspection was the message conveyed to me not three failed and one was close. The fact that the one was close was never disclosed.

Every thing goes great thank you

Love this place. Everyone is super friendly and honest.

I saw a vehicle on line and text with a representative. I told them I would be there the next day between 9 and 10am. I got a call from a salesperson while I was driving. I told him I was 10 minutes away. He told me the vehicle was parked out front any ready to be looked at when I got there. When I arrived the salesperson drove off with someone else. I waited about 30 minutes for him to return then I left. I drove about 40 miles to look at this particular vehiclethey knew I was coming, but I was suppose to sit and wait!! No thanks. Won’t be returning and won’t recommend to anyone. UPDATE: the following day I received a phone call from a sales manager. he expressed his concerns, as did i, he understood that i was upset. he was very understanding and wanted to do his best to correct the situation. i will say Jones Buick went over and beyond what needed to be done and we did purchase the car. Turns out to be a great car and we are completely satisfied. A special thanks to their sale Rep Dakota. Thanks to everyone for making this happen!!!

** Don the service director called me after my incident with my Terrian. He advise that he could work with GMC and sometimes they will help cover items that are recently out of warranty. ( which was the case with my timing chain 2 mos) Don contacted them and they agreed to cover 50% of the repairs. Not only did he do that but our family was without a vehicle for 17 days. ( due to the holiday it took awhile for GMC to get back to Don) He offered a vehicle for us to use. By far the best customer service I have ever received, Don kept in contact with us and explained everything. We are not replacing my car right away but when we do, both my husband and I agreed we want to go to GMC of Lancaster because of the service we received from Don.I currently own a GMC, and my timing chain broke. I spoke to a serviceman there and was advise that my warranty expired in April and that timing chains are not covered under power train. ( which they are I spoke to GMC directly) When I told him my husband was able to confirm the chain was broken his only recommendation was to have my husband replace it. He also advise that this would have been maintenance, which under the maintenance schedule there is no recommendation to replace the timing chain. ( I have 79k on my vehicle) I know timing belts/chains are usually recommended around 100k. It seems since we didnt buy our GMC through them directly they did not want to provide much service to us. I called GMC directly to see if there was anything that could be done and customer service did say to speak to a customer experience manager there to see if they could offer any process assistance. But at this point I rather take my business elsewhere and in the future I will not look to purchase any vehicle from them since service does not seem to be a priority.

When my husbands car basically died on him, Kirk Newcomer was ready for us to come in the next morning to help us begin our new car search. He had a few ready for us to test drive right on the spot, and we were able to make a smart, informed decision based upon Kirks helpful suggestions, honest feedback, and overall great customer service! We drove away with a snazzy new (to us) Buick Lacrosse! When we arrived home, we noticed a small crack in the windshield, and Kirk immediately went to work hooking us up with a fix that was handled quickly and professionally. Kirk was great to work with!!

THE SERVICE DEPARTMENT IS A SCAM! I took my car there to have it serviced and I authorized them one hour to diagnose the car. They told me if it needed ANYTHING more than an hour they would call me to tell me. The car needed three hours worth of diagnostics and they tried to charge me for 3 hours of labor for a Blown fuse.... If you don’t know cars don’t take your car here they will rip you off!And no, I didn’t pay for three hours I only paid for one.

My wife and I recently bought our first car as a married couple at Jones. Our salesman Kirk Newcomer was top notch! He explained everything thoroughly and helped us understand the whole process. We never felt pressured and he made our experience so enjoyable. I highly recommend you find Kirk so he can find the right car for you and your situation!Thank you so much!