Horrible experience at this store. They advertise how they can help with your printing but then fail to deliver when you actually arrive at the store. Today they had 4 employees at the print counter (one busy handling a customer) and the other 3 unpacking boxes. Tried self-serve but then was told “most people do it online from home and then come to pick it up.” I would give ZERO stars if that was an option.

Went into this store for Business cards advertised on website same day service. After first 5 minutes dealing JOHN the manager I can see he didnt enjoy his job and after 1 hour in the store he couldnt help me print a simple Business card. I asked the other worker Tommy to assist him twice because I can see John has no clue what he is doing. I have written only 2 reviews in my life but I will say that this store has a bunch of bozos working there. I am local and was trying to support instead of online I tried in store. I have been a customer for many years same location but will never visit again. Called customer service and got nothing so far. Take your business somewhere who appreciates it. Word of advice John get a job that you enjoy not where you are miserable...

Easy parking. Nice staff.

I received incredible customer service from the Manager, Dawn, and Customer Service staff, Mike. We bought an expensive office chair for use during the COVI19 work from home experience. After a few weeks, I developed an extremely painful issue with my hip. It took me a few more weeks to realize it was from the chair. Although we were beyond the normal return window for furniture, and no longer had the original box, Dawn authorized a return and I was able to get a different chair from OfficeMax that works much better for me. I am so appreciative of this increasingly rare concern for a customers well-being, and for having been prioritized over the bottom line. Im a loyal customer moving forward, thats for sure. Thank you!!!!

Very helpful. Cheap easy faxing

This store is always friendly and clean. Jim is a great asset to your company! I would be grateful to have him as an employee! Above and beyond.

As the years go by, I need places like officeMax less and less. With that said, OfficeMax does have a its purpose when in need for a cartridge of ink or a copy of documents.

Tyler from (OfficeMax - Lake Zurich, IL) print+copy has been extremely helpful in creating and printing our wedding welcome sign on a poster board. He provided so much information that made our shopping experience great. Thanks again!

The quietest place on Gods green Earth. Theres literally never any people here. But the employees are always around and very helpful. They have every office supply youll ever need. Prices are crazy expensive though, online is much cheaper. Even store brand products.

I went in and asked help to find something and an employee directed me to an aisle. After not being able to find it nobody asked for help even though employees were present and spent a fair amount looking for this item that was actually in a different aisle than I was told. After going to check out they didn’t ask if I found everything okay and just weren’t pleasant at all. They didn’t even bother handing me my bag and had to reach behind the counter to get it. I’m never going back.

Dont go looking for office chairs because they dont have any on display. About half the store is empty.

I ordered a same day pick up printing on Friday around noon. I called on Saturday morning and it wasn’t ready unfortunately. It’s just 2 copies of 18 by 24 poster. I waited and waited their phone call... still no one call me. Sunday morning I went to pick up and still wasn’t ready. I can’t believe it... finally they print it right then. Worst printing experience.

I prefer to buy local, when possible. Because of that, the vast majority of our printing needs are taken to this store in Lake Zurich. Just recently we had a print quality issue (which is rare), but the store stood behind the product and reprinted everything for free. Kudos to Megan, Nick, and team!

The poorest costumer service I ever experienced!This is based on many visits to the store.

Make sure that you double check the prices on the register, a lot of the deals are not synced when checking out. An item that was listed for four dollars came up at 15. We had to get numerous overrides to get the correct price.

My neighborhood​ store, always clean and well stocked. But, Ive said this before...Id rather have low prices then a loyalty card that has offers that expire.

It was exelent...dont go anywhere else to shop, shop at the OfficeMax in lake Zurich. I give it my highest recmedation....good job

Last month I bought a thumb drive to back up years of tax returns and financial documents. Two days later and halfway through transferring data to the thumb drive, it says it is now write protected. I couldnt remove write protection nor could I move, transfer modify or do anything but read a huge amount of my personal data. I took it back to the local store to exchange it. I did not want to give them the drive with all of my data and expose myself to identity theft. The store employee said, Thats OK we have software to remove it. I did not know if he actually could remove the sensitive data or the software would just give him access to my identity. Trying to give him an example, I asked the representative if he would give me his social security number if I promised to erase it after I wrote it down on paper. He obviously said No. I refused to give them my data and they refused to refund money or exchange the drive.I dont usually stop when I have been wronged by a retailer, so I called corporate customer service. I talked to a customer service rep who agreed that I should have been allowed to keep the defective drive and exchange the drive or get a refund. She indicated that they would contact the store manager and I would have a refund in three days. As you might guess, I never received any further, information, correspondence or refund from OMax. Nada, nothin, Zilch. Just tell the customer what he wants to hear and then do nothing is NOT good customer service.I have been trying to patronize brick and mortar stores to help keep them in business. The same drive was much cheaper on Amazon and had two day delivery. I made the mistake of going to the Lake Zurich Office Max expecting that customer service comes with the higher prices. I guess not in this case. It takes less effort to keep a customer than drive him away. Looks like its Amazon in the future for me instead of Office Max and their higher prices. Its not the money, its the principle of making good on defective products. They do not realize that by lying to me on this personal issue they saved $19 bucks. They also dont realize that they have just lost the business account which I control.

$7 to fax 3 sheets of paper?And I didnt even use their cover sheet, ripp off will never step foot in any office max.I should have faxed at FedEx.

Always find what I need their staff always very helpful and friendly

We love going here because this place is 1 close to my house and 2 carry ink cartridges for my husbands fountain pen.

I went in person instead of buying online because I wanted to check a few things and all the people working there were really helpful.

Helpful stuff. Very positive and nice.

Store is clean and staff greeted me when I walked in. I needed to make a couple hundred copies and the machines where full of paper. No delays in having to fill the copiers or change ink cartridges.

Stores like this are slowly dying out, so theyre very poorly staffed. I had to grab a specialty item (calligraphy pens), so Im glad they had it, but honestly I dont see this store being around for too long.

Standard outlet of this national chain. Got what I needed quickly and easily.

TERRIBLE! Corporate and the store has no clue about order status, run around and off-shore support. DO NOT order through this company. Pathetic.

Its an Officemax selling all the Officemax stuff

Home printer on the fritz, they saved the day!

Quick in and out for office supplies.

Great service and helpful

Very poor service...employees are indifferent. Hope Staples returns soon!!!

Great customer service

Good store but the ink is way to expensive

Nice People!

Everyone was helpful

Got everything I needed!

Always has what I need when I need it

Extremely poor service.

Friendly Staff