Very nice to me and spent time on details about my car, however, the part was out of stock, good customer service I recommend NAPA highly

If you go here try to avoid the big guy with tattoos all over his arms. Very rude and couldnt be bothered between talking on his phone while I was trying to get help not once, not twice, but three times or texting. I asked if he needed a break to take care of his personal business and thats when he became rude and just said we dont have it and suggested I go elsewhere. So I did!

The lady at the counter was very helpful and friendly. Even though the product we where looking for was not on display she whent to look for it and got it for us.

Very nice make you feel like your the only person there, they are practicing covid safety wearing masks and social distance. Not sure bout curbside pick up. Very friendly people though

Great service prices were better than O’Riley’s purchased a battery there.

Awesome place. Great people working there very helpful. Very friendly.

Always a good place to get parts. A little higher priced than other chains, but better quality parts. The location is kind of off the beaten road

Nothing like getting ignored then snapped at like youre bothering them . Plenty of other options around town..

Has plenty of quality parts you cant go wrong here at Napa. They had my exact sideskirt clips for my car after i had looked all over for them at many other auto parts stores. Thanks Napa!

William called me and told me that everything was ready. And he lied. His co worker had to search over five minutes for my stuff i pre order already. But the staff was friendly.

Talk about customer service. I walked into NAPA Auto parts with not enough money to pay for the items I needed the sales rep helped me out got me a discount and I was able to leave the store with all the parts I needed two thumbs up

Always Great good estafa.

Their ads are deceptive, discounts only apply to corporate owned stores, this one is independent. No AAA discounts and such like their ads suggest. Stuff like this is why more people shop at Amazon, the days of these split stores are numbered and rightfully so.

Car was acting weird, on my way home from airport needed a air filter stopped here. Place was clean n the clerk was helpful.

Visited a few days ago. Had two children with me. There were three customer service reps at the counter. One greeted me and the other two (African American Male and A girl with long red hair) were just on their phones and talking to each other and talking inappropriately. A lot of cursing and talk about getting drunk and partinging and getting a DUI. I gave the girl a look of disapproval and they both went to the back of the store and continued their conversation. I could hear them just as loud. Among other inappropriate words the N word was heard several times. I could tell the guy helping me was uncomfortable. He did the best anyone could considering he was alone helping me and answering incoming phone calls at the same time because they left him alone to continue their chit-chat in the back. He did take care of all my needs that day and even helped me take my purchase to my truck. I have to say he took good care of me but I would be hesitate to return in the future. If I do, Ill call ahead of time to make sure hes there and will wait for him to help me,,,,,,and leave my kids at home. 4 stars for the guy who helped me and zero stars for the other two rockstars partying in the back.

Very knowledgeable helpful also they have a famous local rapper behind the counter

Love this place because you can find other parts the ones you cant find in other autoparts store like bolts . A little bit more expensive or sometimes if they dont have it in stock make the order and depending on time or day or week you can get it the same day plus customer service are great all people working there are really nice and professional, I will back again when I needed.

The staff here are very nice, turn around time for ordered parts is very quick, very reasonable

Has many more available parts than Autozone. The staff is extremely knowledgeable & helpful.

4 registers and only 1 debit/credit machine. Cheap manager if 4 registers are sharing 1 card machine. Lots of parts though, took 4 days for an online order! About 25 minutes for a transaction. Love being patient and things going wrong my way😉😃

Been going there for years and never have I had anything wrong nor any complaint. They are very dedicated to serving the community as well as the industry. Keep up the good work .;)

This Napa store is definitely my home store. They have everything I need with very friendly sales and counter personnel. I would refer all my friends to this store. Thanks guys when our car is down you keep us up and running!

Heavy diesel truck parts available great prices

They are nice but I would check online for better pricing. Sometimes there way out of wack on there prices and sometimes not I check amazon first before buying anywhere

Great customer service. Especially the red head.

At Napa Auto parts you might pay a little more for your parts but you get much better quality in their products I recommend buying Napa products for your automotive needs

Terrible customer service!! Yesterday I went to exchange some rotors I had warranty left on, so I thought. I had no issues when I returned the parts and was told by the owner that the parts would be ordered and would be there after 12:30pm. I called later that day bc they told me the parts would be there after 12:30pm. I called later that evening and was told by Pedro that the parts were not ordered and that I could pick them up tomorrow morning. I went this morning to pick up my parts and the wrong brand was ordered. Upon my saying something Pedro was called out to discuss the difference. This is what he said, your warranty expired a month ago, which I was told at time of purchase that it was 2 years, its now been 380 days since purchase, take what you get or get the cheaper ones. His coworkers looked at him like he was crazy for saying that. Well I took the wrong rotors home and now the $150 rotors will now sit in my garage unused. He couldnt tell me if they were similar rotors or not other than theyll fit your BMW. If my warranty was expired you should have just told me so in the first place. Its simple. Instead Pedro strong armed me on a warranty product. Now I had to go to Autozone to get the correct part pay more money just to be satisfied. Guess what, I got a 2 year warranty on the same rotors. What a sad shame Napa Lake Elsinore. A warranty part and they make the rotor company look bad with terrible customer service. Ill never use you again and I bought all my parts for my car from you. Merry Christmas!!

Nice little auto parts store, they have hard to find parts.

Friendly workers and have always had the parts needed on hand.

Big place, huge selection in house, fast warehouse orders, great staff! My first and usually last stop for auto parts.😄

Napa used to be a good auto parts store where people wanted to help you. This store is worse than autozone. The young girl helping me today was unhepful and seamed bothered to even look up a part for me. If you cant tell them the exact part so they can type it into a computer they are useless. If you need a REAL parts store please go to LONGTINS.

Friendly & helpful

These guys are always ready and willing to go the extra mile every time I need help in store or on the phone.

Excellent service

Definitely not a fresh breathe of air seeing those prices..............

I looked for some fasteners all over town. Most places wouldnt even look. They knew they didnt have them. A Napa clerk at this Lake Elsinore store searched the computer, inventory shelves and online and found they had just what I needed in stock. They also showed some other options online to consider. I always get just the part I need at Napa and have never gotten junk parts or bad attitude from their staff. Theyre on the opposite side of the street from the outlet center near Riverside drive.

These guys are awesome, great customer service here.

Great inventory, fair prices and friendly staff

Get the right.part and exact fit plus quality very helpful

Good parts, good prices and always helpful

Very nice and professional services!

Like shopping here. You get the service from a family run store vs the big name auto parts stores.

Super convenient location for me and they price match

Very good service very good prices the best

Good peps. Helpful.

Little out of the way with other auto parts store little smaller, didnot have complete kit, would have to piece meal kit at a high price

Good but pricey

Napa was my worst experience ever in Lake Elsinore very high prices slow server very disorganized at this point I refuse to use them any longer

Always great place for auto parts

Easy to get your part at a fair price

Answer all our questions nicely.

They had the right stuff I was looking for.

Great customer service!

Competitive pricing great service

Slow.. slow... slow and over priced... Auto Aid is the place to go...

Outstanding service!

They have great parts

Do you have everything in the store for your car

I got all what I need for cars and trucks

Didnt have the part we needed but was still very helpful

Great service and parts

Quility parts had the replacement part needed

Very helpful

Helpful guys!!!👌🏼

Great friendly service

Helpful personal

Great service and staff

Had what I needed

Fast and friendly

Always have parts!!

Great service.

Poor customer service

Every part you need

Helpful staff

Good service

No bathrooms word

Mediocre service

Reliable

Excellent treatment, a lot of experience and patience

They took good care of us.

Well