I was going to get my state inspection for my car today originally at Firestone. I found out that they did not do inspections and was referred to novus glass. Mind you, I had never gone to novus glass before so I have no idea where I’m supposed to park my car nor where to start except find out at the front desk. I walked into the office but no one was there, so I walked outside to find someone in the garages. One lady was in the right garage and I got her attention by asking excuse me. She approaches me and pretty much talks to me in a rude manner about where I should park my car and what I should have ready. Initially I was taken aback with her attitude because I didn’t think it was rude to ask what I’m supposed to do because I had never gone here before for a state inspection (there also isn’t any signs that I was aware of pulling into the parking lot). Anyway, I pull up behind another car waiting for inspection on the side of the building and when the lady got to me, she still had a rude attitude. I’m not sure if I caught her on a bad day or if she just didn’t want to be there, but I didn’t have one article of paper that I needed to do the inspection, luckily. After that interaction, even if I did have all of the papers I needed, I knew I definitely was not going to get my state inspection at this place. I know I never got past the first person I talked to, but that definitely made me want to steer away from this place.

I really appreciated the employees working there. They were prompt, knowledgeable, and happy to be helping. They were awesome and I dont plan on going anywhere else for my inspection stickers, windshield repairs, or windshield replacements.

Very professional and did a great job (cant even see where the windshield was damaged).

Nice people I went to get a inspection easy and quick

They fixed windshield chips amazingly well. We have been here at least five times. Always a great experience. Thank you ladies for your awesome business.

Fast easy friendly service. Make sure lights, blinkers, and wipers work.

Great place to get your inspection sticker and for all of your auto glass needs!

Went for an inspection sticker and the lady was very nice. I was in and out in no time.

THESE LADIES ARE JUST AWESOME. THE ARE EFFICIENT AND FRIENDLY.

Very nice people. Very courteous

Good people here; they worked with me when I couldnt make an appointment. Quality work as well.

Excellent service!! Leslie and her crew are awesome. Upfront worries about what could happen with the crack repair of my windshield and it came out flawless. Will go to her for any glass work I need

Quick, friendly, and thorough.

Did a great job and they fit me in when everyone else was a month out

Replaced driver side window and it rattled with broken glass there neglected to clean out.Paid good money to these folks and recommended them FOR YEARS, only to be turned away for a safety inspection because I didn’t have the purchase order with me. I had my updated license, current insurance papers and the temporary registration card. That is all that is required. They refused me service based on a phony requirement and I still have idea why. I’m confused and hurt and as agents of the state of Louisiana I think it’s illegal.Don’t patronize this “family” business. They’re up to something and they don’t care. Rudeness is a way of life.

Excellent quality work. V reasonable prices. Nice folks - good customer service. Family run.

Went for a state inspection and met the owner. So charming, friendly, very knowledgeable and helpful. They also fix any type of auto glass including rear view mirrors. Will definitely return.

They didnt answer the phone. So I found someone else.

NOVUS Auto Glass Repair & Replacement IS THE PLACE & PEOPLE TO DO BUSINESS WITH BECAUSE THEY 100% WILL MEET YOUR NEEDS. NOVUS GOT ME INSPECTED IN NO TIME THEY ARE PATIENT & KIND. THERES JUST NO CAR REPAIR & REPLA3 BUSINESS BETTER. IM AN EXTREMELY SATISFIED CUSTOMER & I WILL NOT GO ANYWHERE ELSE FOR MY VEHICLE NEEDS.

Excellent No problems

We picked up a small crack coming into town. They were able to get it fixed quickly and affordably. Very friendly and professional staff.

They were some very nice people. And didnt take long to get the car ready. Service was great!!

Quick and fast service. They repaired my windshield, and the crack has stabilized and is now barley noticeable. Good service.

Friendly service and great work for great prices

Had a vehicle inspection done. Ladies were quick but thorough.

They where awesome.

I utilized the automobile inspection center at this location. Very good service

Id highly recommend this business, they did a great job!

Great experience. Professional

Great job and even better staff. They make you feel like you can trust them. Great prices also.

Great n fast service

Was the only place in lake charles that we found open to get a vehicle inspection

Lady inspector was very helpful

Great service and friendly staff!

Awesome as usual.Dr. Stanley DeVell Varn

Services were prompt and efficient!

If you have a surprise in the morning or during the day with your window just make it to the spot of professional work novus Auto Glass . Dont drive around wasting gas best price second to none

The people were friendly and helpful fixing our 2 nicks in the windshield. We stopped by to get info but a lady was at our car offering help before I could get out of car. Good work and nice people. If need work, go here.

Fast friendly service and people

Great and fast and pro professional service!!

Had my car inspected. Only took 5 minutes. You drive up and stay in your car, they come out get all your info, check the car out, you pay cash and on your way.

Great owner and courtesy employees.

Awesome Girls in the front!! Dropped my truck off this morning to get my mirror glued back on and get inspected. Said I would be back in afternoon to pick it up. They just called and said it was ready, its before lunch!! and its only $30.

Leslie is great! She answered all my questions. The staff was also very helpful and nice. Highly recommend using this place.

Very efficient, and organized. Has had our vehicle glass issues resolved in reasonable time.

I had a crack in my windshield. I went to Novus They were professional very nice. Everyone there was excellent. They even top off my windshield washer fluid. I am so glad that I went to NovusPsYou cannot go wrong having Novus to repair or replace your windshield

Fast to the bussiness

I never heard back from the company after I enquired about their services.

They always super friendly and do a great job!!!

They are EXCELLENT been dealing with these people since I was in highschool. They are very friendly...Very knowledgeable and get the job done honestly!!!!

Awsome services didnt take long maybe 45 min for a window replacement price was very nice everyone super awsome friendly and will make sure you have everything you need would so recommend

Very nice and affordable to fix auto glass!

Dont wanna break glass...but will be back

They replaced my windshield on 2012 Ford Explorer. They did a very poor job. They broke the plastic wiper trim, both upper and lower side moldings. The wiper trim was replaced after being spoken to in a very rude and unprofessional manner. Side moldings wouldnt sit flush like it did before I brought the car to them. They stated they tried to fix but thats a good as it gets. Fast forward 1/2 a year later and passenger side molding flew off revealing the broken plastic lower moldings and a ton of double sided tape which is why the molding would never sit level like it was prior to dropping car off. Thanks guys, hopefully youre more professional when I call to discuss this hack job. Parts and labor to fix this is about $400.

Very knowledgeable very friendly

Great service. The people were knowledgeable, friendly, and fast.

This is the absolute best place for all your cars or trucks glass needs. They are friendly and professional and there work is 2nd to none!!

Great people great work. Trusted by the military insurance company, USAA!

SLOW, but Very Professional ...

Great service, the staff are very nice people

Always helpful, friendly and courteous.

Awesome service and friendly people.

Great help with car problem.

Great place and so friendly

Prompt professional service.

The service was excellent

Fast & Professional

Too high