Great people willing to work with you and set you set up with right machine.

From the moment Kate answered my email inquiry to the first time I was introduced to Derek all the way through vehicle delivery HK powersports/ Laconia went above and beyond to make sure everything was taken care of. We would recommend HK to anyone looking for old fashioned customer service and people who truly care. Thanks HK, see you on the trails.

I bought a Polaris general from Brendan. He was great to deal with and very helpful. After being burned by another dealership I was doubtful that they would actually be able to get me this machine. After many calls to Brendan following up to see if they were able to get the machine he assured me that it would be coming in. On Apr. 29th I got the call of happiness! My Machine Was In! Everything went so smoothly. He was very knowledgeable and took the time to show us the machine and go through all of the paperwork with us. I would highly recommend HK Power sports to anyone!

Brian was very helpful as he new both parts and service areas.

Just bought a kx250 from them back in march price was great and sales department was awesome to deal with i now have another 250 on order 100 percent recomend them

Drove all the way from CT to purchase. They are very knowledgeable and they have a great service department so far.

Got my wife rain gear for riding Can- am spyder that my wife bought for me! What a great surprise that was!

Knowledgeable, friendly and helpful sales team....unfortunately theyre sold (and pre-sold) out of just about everything.

I’ve purchased 2 vehicles from them and they were very helpful. I’m hoping for a 3rd and will absolutely go to 5 stars if it works!

Dont expect to find the parts you need in stock ever. Also dont expect them to help you pin down a part. Best bet pull it first or have a part #

So excited they had our part in stock

This place rocks! These people Are genuine and accommodating.

Excellent is all I have to say. Definitely going to do business here again!

Registered four wheeler, fast and easy, looking for a new one, inventory is low. I will keep checking back. Support your local businesses

We worked with Derek on the purchase of a new snowmobile and it was a long long process. Usually when thats the case, it isnt a good experience, BUT he set the expectations from day 1, explaining manufacturer deliveries and delays, he communicated and touched base frequently. Towards the end we played some serious phone tag (people are busy, be patient) And still, the communication prevented that from being annoying. We had a great experience!On pick up day, we got behind some serious accidents and the crew stayed a little late to help us get some new gear. They didnt rush us, were super friendly, and they explained everything on the sled (even the though they knew it was past closing and we were familiar with the sled)Everyone had on masks when we were there, if thats a heavy concern for you, and the price was exactly what we expected.Well make the hour + drive to have them service our sleds and well be back as we expand the fleet !!Thanks to everyone at HK!

Great people to deal with very friendly

Friendly knowledgeable staff, lowest out the door fees out of every powersport place I frequent.

These guys are great. Always a help. Only gripe....Didnt see one person in the main building or at service with a mask. So sad that with Covid spreading and the spikes in the amount of people infected, this isnt seen as serious enough to protect their customers

Just walked in sign on the door says mask and social distancing fine, I walked in with my mask on no one was wearing a mask not even the employee’s!!! I mean really not cool!!

Had just what I wanted

Awesome people cant say enough glad theyre in my neighborhood love my new sled

This wasnt a good service experience.The bike- they replaced the chain but didnt put the seal back on. Oil leaking. I called multiple times to confirm they would inspect the bike. They never inspected it (its a new bike so it would pass). They are very disorganized and I will not trust them with my bike in the future. I took my bike elsewhere to fix the problems this place caused. Very, very disappointing.No one calls back when they say they will and I have been bounced around. They said they were short staffed but it really feels like poor time management and lack of follow up. Lots of miscommunication.

Good price and good service. Hard to find an honest atv dealer. Went all the way to New Hampshire from Connecticut because all the dealers around me werent trustworthy.

Friendly and a quick turnaround

Hk is always very helpful! Kai at the parts department is especially great!

Very accommodating, but happened to be very low on inventory when I visited. I hear that it has been a good year for motorcycle, atv and side by side sales and that other dealers are low on inventory as well.

Great, great place. ALWAYS helpful and friendly. The nicest bunch of people you could ever meet. Highly recommended. Would never buy a water toy from any other dealer.👍⚓⛵

I understand raising labor rates and storage fees. But when you raise the labor rate AND the labor time, I feel thats double dipping. The same service I had done last year was $56 more this year. 2 hours at the new labor rate $30 PLUS the upped labor time (1/4 hour) is an ADDITIONAL $25, when you up the labor time the shop fees go up.... Winterization last year was 1 hour, this year 1.25 hours w/the new labor rate. Summerization same thing, 2 hours last year, 2.25 hours this year w/the new labor rate.

Went in today for a tire swap on some rims. Initially they said sorry no time but after I left and called back to tell them my situation they were willing to help me out. A++ for working with me and five stars for being nice about it! Although I wish they hadnt turned me away to begin with they were great in the end.

Been using them for years. Always taken care of the issue with great service people.

They did great, honest work on my jetski. They do enough business not to scam anyone but they are still attentive and friendly.I told them I suspected some expensive repairs but they diagnosed and fixed it quickly finding it only needed a small part. I spent a fraction of what I expected.

Drew and John were both so amazing and so helpful! I appreciate all your hard work!

Great people and service. Will buy from them again.

Great service! Walked in and had a big request to fill and they filled it. Went out of their way and it shows. I would highly recommend HK Powersports-Laconia! Great Service and parts department.

Sean was great in helping to determine what the best PWC for us was. Solid price and discounts on trailer and cover was huge. If youre in the area and interested in anything powersports, definitely at least get a quote here. Its basically an adult you store.. no not that kind...

Bought a bike. Service was excellent. Staff knowledgeable and laid back. No pressure salesmen.

Went in to buy a bike, noticed the MSRP was $100 extra on one bike and asked a sales associate about it. Got some bs excuse about how “they add $100 to MSRP on all their bikes”. First, you can’t change MSRP it’s suggested by the Manufacturer. Second, this was the ONLY bike in the store that had this mysterious $100 tacked onto its MSRP. Also the freight charge as listed by manufacturer $380. On their tag listed as $410. Their number are false and trying to scam you out of a few extra bucks. When called just a BS excuse by an employee who couldn’t admit an error and was too thick headed to listen. 100% lost a sale today. I’ll be happy to bring my business elsewhere.

The staff there is great. Mark took me out to demo some wave runners. He had a keen sense of what I would want. Terrific experience.

First time at HK in Laconia. Parts department and service was great. Recommend it. Great job.

Solid place to buy and service your powersports equipment. They have very good inventory, knowledable sales reps (Joe Lucarelli is great!) and plenty of assecories. I have also used the service department and they are very good!

We went in and customer service was excellent. We bought a jet ski. Fell in love with this one. Very informative and friendly staff. Very professional.

Employees are not wearing masks - shows poor management, lack of common sense and customer safety.

Great staff great products but the town of Laconia is not very snowmobile friendly.

Just traded 2 atvs that i bought from somewhere else that treated me horrible after the purchase.(almost like they did me a favor).Then I went to HK Powersports, Drew and Joe treated me like i spent more money with them than somewhere else.Then even a follow up email to make sure im happy.I appreciate what you guys did for me and i expect to make much more purchases from you.

My experience with HK is as follows:They are more expensive, and they do not budge on price.Their staff is pleasant but have poor knowledge of their products and are unable to answer even basic questions about them.They have a great selection, but I found dealing with them to be a complete waste of time.Maybe come here to check out the different models, but I would strongly recommend you buy elsewhere. I know I will be.

Great service.. best sales team!

Honestly the best dealership to do business with! Great people and every department will do the best to make sure that you leave happy!!!

Sean, Lisa and everyone else of the HK Team has made everything a breeze. From purchasing new toys to delivery of bikes. I would highly suggest Hk Powersports to any one in the market for a new Bike, Sled, Atv, apparel and parts

Great staff. Very helpful and there service is top notch. I buy all my snowmobiles from here.

Always great customer service and experience.

Great family run business and great no pressure sales team

Every time I deal with this place it’s a disappointment, whether it’s service or parts the incompetence is unnerving. Won’t fool me again.

They were friendly

Ordered two jet skis in December and put a deposit down. When they later sent us the sales contract we saw all these hidden fees and found the same two jet skis at another dealership for 1,000 less!! They would not budge on their price. When we attempted to cancel our order they refused to return our deposit. If you want to over pay for your product... shop here. Other wise I would avoid them completely.

Great service crew at HK Powersports-Laconia! The guys there were very helpful, knowledgeable and friendly. They made a great impression...we will definitely be back! Thank you guys!

Get service. Did an excellent job of troubleshooting and fixing my pwc.

Piss poor service... disrespectful to veterns. shady practices. Very very slow service, charge way more money than Freedom Cycle and the service was way worse. On top of that they were nothing but rude and they didnt have higher-quality Goods.. stay away go to freedom cycle...

Had a on the road problem with my goldwing had it towed here late in day. They took it in found and fixed the problem for a very reasonable fee.

Nice store, would love to see some Sunday Hours! Im only up there weekends to ride.

Easy to order, Joe made the paperwork a breeze and they even delivered! Will definitely be back.

Full line dealer for skidoo Polaris and Yamaha. Great staff. Very helpful.

Wouldnt go anywhere else to buy a new snowmobile, atv, watercraft, or motorcycle! Their service department is top notch as well! Most accommodating family you will find!

Helpful, friendly. They should be. My buddy just spent 16k there...

The folks at HK have always treated me fairly. I frequent their parts department and service departments in the summer months.

Tons of inventory, lots of accessories friendly and knowledgeable parts counter.

Great people & service, wouldnt go anywhere else

Right on the snowmobile trail. Great service and good prices.

Brought my Waverunner in for a repair that I was told would only take a couple weeks. Due to delays between them, insurance, and 3rd party repairing hull, repair took over a month. I lost end of season that is short enough already in New England. Biggest problem was that I wanted it water tested before I picked up as It was a 2 hour drive to shop for me. Service person said they would but when I arrived another tech snapped there was no need as we do this all the time with no problems. Luckily, I brought a wet suit and did a test drive from ramp across the street. 15 seconds in, alarm went off, smoke stated coming out of engine compartment, and engine compartment started to fill with water. It went in limp mode and I got it back to ramp. I brought ski back to shop and they worked on it for 2 hours. Turned out, they installed the hoses wrong and water was going into engine compartment instead of cooling engine. Smoke was because exhaust got so hot it melted the wiring harness that they left touching the metal waterbox. If I had brought home without testing, I would have had to drive another 2 hours back and forth (4 hours) and wait again for correct repair. Tech person with the smart mouth should not work with customers and if a customer asks for a water test after a $2,000 job with a complete pump replacement, spend the 15 minutes to take the ski across the street and test it. It would have saved me waiting 2 1/2 hours at shop and then me testing it again in the lake. More importantly, they would not have lost me as a customer and I wouldnt be writing this review,

Nice clean place but high dollar

LOF and season checkup on my Roadliner S Motorcycle. Just a good place to do business!!

Typical bait and switch B.S. Walk in, point to a RZR S on the showroom floor, ask how much for that one, Sean gives me a price that seemed fair so I said Ill let you know. Left, though about it for about 30 minutes then called back to tell him lets do the deal and Im on my way back. I walk in again sit down and he says, oh, did you want power steering on this because I quoted you on a non-EPS unit. I said well, is that unit I pointed to EPS? He says yes but he made a mistake and if I want EPS it over $1,000 more..COMPLETE WASTE OF TIME. I walked out of there and ended up buying the same machine from MOMS in Lancaster. At least they give you the correct price upfront.

Great service and a team that looks out for its customers.

Excellent service department, and very knowledgeable sales staff with competitive pricing. Joe was great!

Purchase a 2017 Skidoo Enduro for a coworker from here the entire process was painfree. Had an 09 Polaris dragon snowmobile serviced here and the service department was very helpful and shed light that other dealers havent been able to.

Very through. Always polite and helpfum

Great job in the parts dept

Not bad . little pricey per hour for not successfully finishing what I brought it thair for.

Great place for everything you want for snowmobiling

Lots to choose from..very smart

I have been doing business with HK Powersports and the Whalley family for years. I have always been treated fair on purchases with straight forward pricing and quick service from Lisa and her sales staff. Brian and Chris in service and parts are always willing to go above and beyond for that mid-winter emergency to get me back out in the snow quickly. I will continue to do business more than two hours away from my house to get the experience I am accustomed to at HK Powersports.

Proces are hogh but they have or can get any thing for any toy there down to one location from 2 but i love the staff knowlagable ans the have smoking deals on used street bikes etc and pay till may program

Took my 996 Superhawk to HK for inspection, and I was in and out in five minutes.Weve bought several helmets at HK too, though their selection is limited.

Service is fast and employees are helpful.

Long time customer

Never have anything in Stock and very pricy

Went into Laconia dealership.Approached by salesman.Talked to salesman about snowmobile.I was only one in dealership.When he just left me hanging and went to his desk and played on his computer.Very poor manners as well as business sense.Would I buy or anyone else I know buy from them heck no.

Mike is great. ! The staff was friendly!

Awesome service and super helpful staff!

Great sales experience with Tammy.

Treat you fairly

Great service, people & products

Didnt even get greeted. Shopping for a new sled.... their loss.

Seemed busy and not enough sales associates

Very helpful

Brian rules

Excellent service

Lots of toys in this candy shop

Wonderful experience

Great place

HK sells lemons