Always hard to find assistance. Prefer Lowes but HD us closer. Staff nice and helpful in general.

I love this store and the one at this particular location was amazing. As always they had everything I was looking for, customer service was happy and friendly and check out was easily done with minimal wait. I was a happy girl when I left and ready to make my home repairs:)

I experienced the absolute worst customer service in the paint department of this Home Depot. There were two employees already assisting a customer and I was next in line, standing directly at the counter to order paint. After 8 minutes of being ignored, one of the employees just left and I continued to wait. After SEVENTEEN minutes of waiting, I still was not acknowledged by the remaining employee. I am more than okay to wait my turn, but not okay being completely ignored while I am standing right at the ordering counter for this long. A simple Ill be with you shortly would have sufficed. I ended up walking away with the rest of my items somewhat in shock at the total lack of customer service.

Its hard to find anything. Nobody ever is helpful. They got 3 stars cuz eventually you will find what you need. They also cant help you find what you need. Most of the time you are better off finding stuff on your own

Always hard to find anyone who can help you. I understand their top priority is big construction. They are always on the phone. Walk in customers is not their priority.

Love being able to use my app in store to find things. If go to a different store you have change Stores in your app to make it work. Hope this tip helps others.

Purchased a dishwasher in Lacey and moved to Chehalis and then had to cancel the purchase because we have to have work done first. The refund has to be done in the store. So we went into the Chehalis store after talking to customer service over the phone who said I could come to my nearest Home Depot only to find out I can’t get a refund from a different store! I explained that it’s an hour drive from our house and with a baby that can be hard only for “Scott” to argue that it’s not that far of a drive. Not happy. I’ll go to Lowes next time. I waited in the there customer service line for 20 minutes to get someone to argue with me over a drive. Couldn’t do it or just wouldn’t do it?

Had a sale on Ryobi 18 volt items last month and was able to find most of what I was looking for. I use Home depot dot com and have many items shipped to the Lacey store (closest to my house). Great customer service and was able to do many types of service across multiple visits (the online website I bought from had many different ship dates). Each time I went, there were many employees offering help to find items. Im Not a big box store kind of shopper, typically, but some sales are hard to pass up.

Very knowledgeable employees that will help you with any questions you might have.

Its a busy but efficient store. Staff seems friendly. Most of the items I am looking for are in stock.

I ordered something to be delivered as a wedding gift for a relative. I got a message saying it would be delivered 2 weeks ago. They have not delivered it… it is just sitting at the store. I don’t recommend using them…

This store has always been notorious for having employees not caring. Each experience here has been terrible customer service. Generally avoid this home Depot and go to Lowes or other locations. Nobody was in paint department and had 5 employees hanging around a single isle talking with each other. Guess they need a bit better management walking around their store.

Tried to buy a washer and dryer but was told we couldnt get the color that we wanted because they were unavailable. The salesperson was not very friendly or helpful. We decided to check on HomeDepot.com and they showed the color that we wanted in stock and available so we made the purchase online. No idea if the salesperson was lying to us or was just uneducated on how to use the computer systems.

I called Lowes to help me desperately fix what Lowes messed up. Bobby was awsom . He answered the phone and ready to help. I then went into the store and the rep that was there helped me work out all the details and chose appliances. They even helped get the gas conversation set up. They are awesome customer service. I am so pleased. Thank you

Decent store with okay prices, but employees dont know where anything is when asked, that is if you can find them.

Lots of staff, help me figure out how to fix problems and accomplish projects. Lots of stuff in-stock and free shipping if not in stock.Great return policy and happy staff.Also noticed they employ older workers and support diversity.Noticed managers work on the front lines.

Employees were fabulous so I point my finger to management. Absurd you have checkout only on one side of the store. Please fix the propane machine so that I can pay outside.

Customer service member Mark was trying to be helpful but attitude of seasonal product members had vocal attitude about looking for item which was supposed to be ready by morning. “It’s only September “ for item that is limited and difficult to find is rude answer

I have always liked this particular store over other H.Ds because its well staffed, clean and organized.

The customer service girl that was working needs some more training in customer service. She was real quick to ignore me and then was rude after that. Didn’t hesitate to speak badly of me and misrepresent the situation to the on site manager either

My flooring was going to be in on August 18th. Then it was the 28th. 30th. 31st. September 2nd. Then the third. The third comes and then its the 7th. No, wait. On the 7th is going to pass by my house and go north to another warehouse where it may sit for another week or 2 until they get around to driving out back south. They finally admit they cant tell me when it will arrive, sorry for all those other fake dates. Ive lost my installer, Ive had to pay more rent to my old landlord as i was going to get floors done before moving stuff in. And now my family is living on concrete. Wont cancel my order until it arrives, clearing up funds to buy something else. Wont let me switch to something they have in stock. Probably my single worst buying/customer service experience of my life.

I had previously stated that HD had removed their Veterans parking spaces and replaced them with curbside pickup, but they have actually moved them to the middle of the parking lot so that they are conveniently between the entrance and exit. They still offer veterans discounts also.

Has everything that the store in my town does not have. Most things are easy to find. I find that most of the people that work there are not knowledgeable about the departments they work at. It would be nice if they had some guidance on codes to help guide people. Mainly electrical, framing and insulation.

I love how clean the store is and workers always look well groomed. Its hard to find someone who works there in the department you need. They walk past but they never work that department.

Purchased heavy duty shelves at Lowes. Wanted to purchase a second shelving unit, called Lowes but got no where, they were out at all locations locally. Had several units in Auburn but wouldnt transfer or ship to my home. I called Home Depot, Hawks Prairie, they checked inventory and saw they had two but transferred me to that department to get a visual on whether they had two before I traveled to the store. No waiting on the transfer, the woman answered right away and confirmed. I traveled to the store, asked for the location and was helped finding the shelves. I paid for it and received assistance in loading it from to helpful employees, no waiting! I was impressed, 5 stars from me!

The employees are hard to find. They act annoyed when you need help. 90% of the time they cannot answer my questions without looking at their phone.Brand selection has increasingly narrowed over the last 1-2 years.They seem to be permanently understaffed and the registers are never open, just the self checkout and the contractor exit.The sales are the only thing that makes me return.

David “the manager” obviously doesn’t like his job. Rude and doesn’t want to help or even talk to anyone.

All I can say is they got a good military discount prices are a little high but they got a little bit of everything

Good luck getting anyone to help you. We asked two different employees for help and they both said to wait a minute and they would be right there, neither one showed up.

Ya need to know the store cause employees seem scattered and dont offer help. Its home depot so its pretty obvious what they have there lol.

As usual, they had the product I was searching for. Prices were better than other places. The employees even have the sense of humor.

Dont buy anything for it to be delivered the team associated with is not a good team at all and when you get your refund you cant even get the whole thing all at once just go to a different store if I could give this a ZERO star rating I would just

Great staff...sold out of everything I was looking for.

Generally, good customer service. Saturday mornings they are always understaffed. Everyone is always friendly, just not always useful when asked for help.

Shout out to Lindsey and isiah (sorry if I butchered your name) my mind was literally being boggled in how to make these shelves and y’all just made it easier. Thank you for your making customer service and assisting me in my time of need. Thank you.

Great home and garden store. Appliances, home repair goods.

The guy in lumber is an exceptionally friendly and positive person! I asked him to cut wood to size for me and he did it precisely!! I wish I knew his name. I forgot to ask or look for name tag. Home Depot Lacey WA needs more associates like him. Visited 03/06/21 at 11:30 am.

My Father In Law bought a mower for us to pick up in-store in Lacey. He lives out of state and didnt have any trouble (boomer with a history of struggling with technology) purchasing it online or getting a receipt, and I was in and out with the mower in less than 10 minutes after we got the confirmation to pick up. They even offered to help load it in my car. Perfect online ordering experience.

Home Depot is a great StoreBut I wasnt there I was shopping at Costco just parked across the parking lot from Home Depot .

I believe that the person I spoke with, has no power, no strength, and for lack of a better discription, a little girl about masks and what should happen..i will never enable a person who is in so much fear that even faced with FACTS. He still wanted to have the power to tell everyone what they should consider a risk. His opinion He is scared to take off his mask even outside. I will no longer be doing anything with these people. They can hide in a hole if they like! I will be shopping at Great Floors or CFM.

Got me a box of screws, in and out without issues. Id go back if I needed stuff related to home improvement or an impulsive soda from the end cap..

Great place to get flowers and plants. Terrific amount of flower choices.

Very helpful employees and very nice.

I know my Home Depot, across multiple states and at differing times, and this store is hands down the best. My industry brings me to multiple sites and every time I have visited this Lacey, WA store it has surpassed all of my criteria for work/shop. Today, I walked the perimeter to see the available stock in garden. I was completely and instantly enamored with the floral displays and organization of the tree species. All plants were healthy, bright and viable, which is not always the case. I give this store ten stars for visual, plant care, proper classification and safety/maintenance. Impressive! As a bonus, I stopped and asked the attendant what her magic was and she stated that they care about the customer experience and the plants themselves! Her name is Jennifer, also “the water girl” as she quipped. Personally, with her dedication and commitment, I believe she should run every stores garden sections!!! Great job Lacey! I will drive the extra 50 miles to purchase my next round of plants!

Still a great place to buy household improvmwnt supplies. Its beginning to get more busy now as the pandemic winds down some. Oh_and I hate trying to maneuver one of those plywood/panel carts down the rows between people and all the floor display stuff they have laying around.

Nice and cool and girl at register was very nice.

It was amazing!, Had wonderful assistances from the representative, helped me to find out what I needed from the gardening. They have very good qualities seeding and materials.

Great store and the associates were very helpful and patient. Great customer service!

Went in to purchase items like I do every week at the Tumwater store. Got to register and the employee wouldnt give me my veterans discount. All the employees around her told her she was wrong and she wouldnt listen. I will not go back to that store. At Lowes you can register online for you military veterans discount. Come on Home Depot!

Busy, but organized to make things easy to find

I love this home depot in the spring/summer always the most beautiful and colorful garden center

Decent prices and they have more employees to help you find what you need

Had a great plant selection. Healthy

Home Depot in Lacey, Washington is my go-to for all my home project needs. The only problem is i spend too much time looking at all the tools and grills and things! Lol!

Love home depotsFred Kukas super helpful

Clean store and usually always have what Im looking for in stock.. Fast check out too.

Always Great Service here @ The Pro-Desk .. Mike and Ila from the Puyallup location 4709 look after their clients as though we are Family and thats why as a Pro .. the Savings add up and discounts are offered through their network of other affiliates plus during these tough times in Covid-19.. Safety is their #1 Concern and Priority not only for the Staff here also for us and our clients as well .. LETS DO THIS

Love 💕 this laundry mat. mike is quite but hes pretty awesome. Very dedicated to his business and its always clean. I go once a week. I 2puldny think of going anywhere else.

Bathroom not as good as other Home Depot. But still better then gas station.

This store has a very easy self checkout.

My overall experience with home depot is this,before covid,they had knowledgeable employees,after covid,not so much....you will have better luck communicating your needs to a crocodile!!!!!

Staff are friendly and selection is good.

Home Depot has most everything that you need for basic home repairs or remodeling. Just dont expect the very young pretty girls, they have . Who generally has no knowledge of what they work with.😜 Or where to find anything. Lmao 😋😂🤣😅

Got a back and foot massage from a worker in the lumber section, highly recommend

I used their Penske truck return service today. Our account was a mess by the pick up location. Return location was changed at the last minute and it was a real challenge with everything. Andy was amazing. He was calm, patient and really helped us out with everything. Thanks Andy

Really nice helpful people there

Very quick service, picked stuff on a pallet and we were out! #boxtruck

The Hawkes Prairie location is well stocked. There is too much stuff in some areas making it hard to maneuver. There are not a lot of employees roving, so it is difficult to find help, I recommend asking at the desk as soon as you walk in if you will need assistance finding something or figuring out what you need.

I would give them a 5 but lumber price is out of control. They are open early and stay late. They usually have what I need and are friendly most of the time.

Had everything we needed for our tile job

I dont know about the rest of the store but trying to purchase or order any milwaukee products they dont have in thier very limited stock us a nightmare. Ive had them try and substitute item they will wait untill you go to pick up your item two weeks later and say thats not available and shrug their shoulders and give you a refund but you dont get your pro perks back you used on item.say

So so service...dont understand why they are biggest supporters of Republicans and treasonous tdumps

Someone needed a bunch of household stuff, so I got to wander around. The people there really know a lot about their products and what people need to DIY at home. Very big place. They would probably order stuff 4 u if they didnt have something. Nice place.

Yes they do propane exchanges here. Quick and easy. My usual propane supplier stopped getting propane, this is my new propane spot!

This is a huge supply store but I can always find someone to help locate items.

Super short lines. plenty of employees around to help me.

The customer associate working the carpet/ flooring desk on 15 aug 2021 around 1230 to 1330 was extremely unhelpful!

Bigger selection of flower pots than the other two in town.

Always have a good experience at home depot thank you

Customer service here is always the best. The staff is friendly and very helpful.

Always a big chain service no personalization or self-help assistance

Bought my beautiful shed here, which will be my she-cave, craft room, sanctuary once its finished. The guys that helped load it need more training on that but were pleasant. Additional items needed (not in the kit) were misquoted so had to make another trip. One more days work and shell be ready to paint and fill!

Had to search around for someone to help me. Then they had no idea what I was talking about. I needed a screw for my lawnmower. Holds the plate where it connects to the wheel joint. Heres the two sides of the mower. First one shows no bolt / screw, second one shows no bolt / screw. Thank you for your time. Michele

Nice store, helpful associates, satisfying experience, and now to get this garden growing:)

Horrible visit today. Couldnt find what I needed and 20 employees standing around doing nothing not offering to help me. I finally ask and the employees answer was sarcastic like I should know. Then checking out in self checkout and the employees were very rude and not helpful.

Usually have what I need and no one haggels about a mask or how I am getting what I need. Generally quite helpful staff.

Home Depot in Lacey has become our GO TO place for building supplies .The people who there are all very Sri g and knowledgeable. They made all of our shopping great experiences.

There’s an employee with sweet African accent in Lacey store I think his name is Alex, his information about store is amazing, Thanks to him every time we go there he makes our visit pleasant with saving our time and directing us to the exact aisle we need even for an small item. He really deserves big appreciation from management team these kind of employees are rare in any store.

This store has more varieties, than other locations, but the people SUKS, unhelpful, lack of knowledge humans.Brand new self check out system that doesnt work, with sumsung, Google or Apple pay....Get current idiots...get on the train board and train your people.

Always good customer service and the tools and materials that I need.

We found very nice flower pots for a very fair price. Not silly looking, but more (dignified?).

All ways good.

Smooth experience, plenty of staff to assist.

Wish all the stores had the same floor layout. Other than that its a big kid toy store and I love going in there.

My dogs love going with me.

I just wanted some carpet at 8am had to wait for 30 min as employees pass by me minute after minute and when I asked they just kept saying that they are on the way felt useless and like they didn’t care about getting business horrible ;(

Great service, considering everything we are dealing with.

Home depot is nice but Lowes beats them to death. Friendlier associates, lower prices, overall better atmosphere and experience.

Found materials that other stores in Olympia had no stock to purchase. What a relief and great staff communication was the one that resolved my agonizing search!!

Love home depot, we have spent a fortune there. While we were remodeling our house.umber has gotten to expensive. So I go elsewhere.