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Volkswagen La Crosse
700 Monitor St, La Crosse, WI 54603, United States
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Volkswagen La Crosse
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Su
Review №1

I bought a slightly used BMW X3 there last week and was extremely happy with the process. David the salesperson was very personable, honest and communicative. He even picked me up at the airport when I showed up to buy the car. The car was immaculate and the staff was helpful. Not pushy at all. I highly recommend the dealership and especially David, the salesperson.

An
Review №2

Kris is a fantastic sales person. Very laid back and no pressure. Extremely good at replying to any questions I had. Definitely recommend them

Wi
Review №3

Broke my antitheft wheel lock and I had tire going flat. No a good scenario!Service took care of it asap which was greatly appreciated!

Br
Review №4

Excellent dealership. David A, our salesman, was fantastic. Very personable, helpful and knowledgeable. The finance department was great too. Fastest car buying experience we’ve ever had. Would definitely recommend Morrie’s VW to anyone looking to purchase a car. Thank you!

Sc
Review №5

Vanessa was an outstanding sales person. Even though she is relatively new to the car sales business she acted like a seasoned veteran. I will definitely pass her name around as someone to see if they are in the market for a vehicle.

Ja
Review №6

I have frequented this location for a 3 year period due to routine and emergency maintenance on my Used 2010 Tiguan bought from a different Morries. Brian D., specifically, continued to go above and beyond to assist me with my vehicle including arranging transportation back and forth to Winona when I did not have my vehicle (not old enough for a rental). I highly recommend visiting this location.

al
Review №7

Worked with David. This is the most relaxed sales environment Ive ever been in. I test drove a few cars and the route picked out was great for trying the cars on the highway and the city streets.

TJ
Review №8

Everyone was very friendly and made the whole process very simple in getting a new vehicle. Highly recommend this place. Not to mention they have the nicest cars in the La Crosse area.

Fe
Review №9

We recently bought a car from Morries. Our salesman was David Alatorre and we had a wonderful experience. He was very knowlegable about the car, helpful, available to answer all our questions. Recommend him highly. Everyone else was helpful too. Great service overall. Thanks.

Ma
Review №10

I recommend Morries Lacrosse 10/10!!! David was so helpful and helped me get my first car from a dealership! They helped work with me and my SO on helping us get a car! We really appreciate everything that they have done for us!!

Da
Review №11

Great customer service. Bought a really great car from there.

Ki
Review №12

Great experience from start to finish. No pressure, just solid and professional knowledge conveyed by all. Excellent service in a warm and friendly environment. I highly recommend Brandon if you’re in the market for a vehicle.

li
Review №13

Brandon F. and the rest of Morries Audi took care of the details over the phone. Basically just had to bring our trade in and sign papers. Very prompt and got us where we needed to be for payments. On the second vehicle we purchased that day, the team spent more than enough time finding us the perfect vehicle for my daughter. Great experience and look forward to returning for future vehicle needs.

Ba
Review №14

Had the vehicle in stock that we liked. In an acceptable color and the interior was the two tone we wanted and more hard to get than the exterior color. They were fair with our trade. Bruce was professional and gave us constant follow up. They got us great financing locally so we got all the incentives and if we do wind up keeping it forever 89 bucks for lifetime powertrain is a steal. Overall pleasant experience. Only tests to come. Will anyone actually be there when I do comeback, cause 3 years later no one was where I bought the trade in. And how their service is I cant tell yet and I hope I dont really need to find out outside of routine maintenance.

Ka
Review №15

My husband and I chose Morrie’s today to buy our Tiguan. Morrie’s took their time and perfected our deal. They are extremely well thought out and detail oriented. They went above and beyond my expectations! My husband and I are very pleased with the business we did today! We have had a lot of bad experiences with other dealerships in the LaCrosse area and this dealership knows how to do proper business. David and Joel took care of all of our needs and even catered to our babies! We are so glad we got to work with two knowledgeable men on our visit!! We highly recommend Morrie’s and we will be back!

Kr
Review №16

Great experience - flexible and willing to check multiple options with me before making a decision. Purchase was not pushed.

Ma
Review №17

Stopped in to pick up a part for my daughters Jetta, ended up leaving with a new Tiguan for my wife. David was my salesperson, he was great.

An
Review №18

I had a great experience with this dealership. I checked around what feels like 100 dealerships but their service and prices seemed the most professional. I had a bad experience with Picshke motors, so I was a bit weary of shopping in La Crosse for a car. Kris was our salesperson and he answered all my numerous questions. I would recommend anyone shopping new or used to take a peek at what Morries offers.

Ka
Review №19

Went to Morries Volkswagen La Crosse to look at new vehicles. After explaining to the representative what I needed in a car, he made a suggestion that turned out to be a perfect fit. Everyone was nice, courteous, and not pushy. They even let me bring my pup inside the dealership to hang out while we did paperwork.

Je
Review №20

Bruce was easy to work with and very thorough with every detail. He was very transparent about the entire process and had our trust right away. It was a very fair trade-in offer that I couldnt turn down. I had a certain amount I wanted to work with, as far as monthly payments go, and the financing team made that possible. The Buy Happy Promise was a no brainer purchase and I highly recommend it to anyone making a vehicle purchase here. We will miss the Passat but were already loving the new Tiguan. I dont think we will be shopping anywhere else in the future but at Morries. Thank you!

Ch
Review №21

VW La Crosse was a very great experience. Their customer service and professionalism was a breathe of fresh air. I had a routine service appointment and when I arrived I was taken care of immediately and offered drinks and snacks while I waiting. My comfort was number one priority. I received routine updates and asked critical questions regarding the performance of my vehicle. Im visiting the area but was treated as if I was a returning customer. Overall job well done by the staff and service mechanics!

Lo
Review №22

Great experience here. Everyone worked around my needs and wants which is always important. Left with a vehicle that Ive always wanted and knowledge of boosting up my credit. Great team overall!Biggest thanks to Brandon and Joel at Morries!

Da
Review №23

Awesome customer service. Very professional and Curtis.

Jo
Review №24

We had an awesome experience buying a new car I would highly recommend them.

Tr
Review №25

Great hassle free buying experience. Salesperson was knowledgeable about the vehicle that I was buying. They took the time to show me all the features of the vehicle.

Ji
Review №26

Professional sales (Bruce) and finance team (Joel). Helped us find exactly what we were looking for. Presented up grade options but did not pressure us to add these services. Felt comfortable we were getting a fair price without a lot of back and forth negotiation. Very accommodating on delaying delivery of car due to a family emergency. Sales is scheduled by appointment and they are doing a reasonable job adjusting to social distancing requirements.

Br
Review №27

Absolutely fantastic customer service! Very pleased with Morris’s and will contact them for all of my needs with my Volkswagen! Brian and Mary with the service team answered all of my questions I had throughout the process and were knowledgeable and friendly!!

Ka
Review №28

Great group of people to work with! Very professional and extremely helpful!! I 100% will be back to purchase another vehicle from them in the future!Highly recommend!

Pa
Review №29

I experienced exceptional customer service and professionalism to match!

Se
Review №30

Bought a used Passat from another dealer. Check.engine light came on the next day. Morries got me in the following day. Found the source of the code and replaced the part in about an hour doing a short video to show me what was needing replaced. VW warranty covered part and labor. Mary in service answered all my questions honestly and fairly.When I buy my Audi it will be from Morries.

Br
Review №31

Great place for my regular service. Employees are great, and fixed an issue I had free of charge on top of top notch service. Online scheduling was easy, they were right on time, really couldnt ask for anything more. Great place.

Ja
Review №32

Service was quick and timely. Staff was very cordial and welcoming. The tech team did a new (to me) service in that they recorded the cause of the problem and also shot video of the whole underside of the vehicle. I do appreciate that extra service.Thank you again.Jim Olson

De
Review №33

Excellent service. Very caring sales staff and managers that provide honest and friendly assistance!

Jo
Review №34

Great service. I especially liked the video showing the issue and work needing to be done. They also communicated well throughout the process. I was a little surprised they didn’t clean/wash the vehicle after completing repairs as is the norm at other Audi dealerships I’ve been to. Otherwise great service overall.

Be
Review №35

Great experience. I live in the Twin Cities. These folks made it so easy for me to buy the car remotely. Paul is a great communicator. Overall very satisfied.

Sa
Review №36

Brandon, Melissa & everyone at Morries were all great to work with! Im very happy to be in my new Atlas Cross Sport!

El
Review №37

Great service, smooth process. Kris and Mel very knowledgeable and helpful. Pleasant to work with, thank you!

St
Review №38

Brandon was very knowledgeable and helpful with the whole buying process. They offered me a very reasonable price for my trade in. The Passat we bought was very well priced. It was a pleasure doing business with them.

Ma
Review №39

Brandon and the rest of Morries team did an excellent job of making the buying experience a smooth process. They were very accommodating of my numerous requests to drive many vehicles to come up with the best solution for me and my wife.

An
Review №40

Got my oil changed at this dealership. It was a pleasant experience their snack and drink selection is superb. They send a video of anything they found wrong with your vehicle to show if you want them to fix it or not. The price was fair and they refilled my windshield wiper fluid while they did my oil change and didnt even tell me about it. I will definitely be returning for oil changes great service!

An
Review №41

Great shop. Staff was super friendly and helpful. They were able to get my vehicle in the next day after I called and got it taken care of after only a few hours! Their multipoint sheets are also very helpful and help explain the services that they recommend and why they are important. Thanks so much for the service! I will definitely be back!

Am
Review №42

Dave is the best! He really listened to what I was looking for and was always there to answer all of my odd questions. He was never pushy, and helped me find my dream car. Thanks Dave for the Being the Best!

Jo
Review №43

This dealership & our contact Bruce S. we’re awesome in purchasing a new Audi A5. An issue free process from my first contact with them to theSigning of the documents. Bruce was very easy to work with & professional throughout the process. I would recommend Bruce & this agency For an on-site lease/purchase or via the internet process which was seamless for me.Thank you.Jason MIndiana

Je
Review №44

We had a great experience working with Kris Burrows to buy our new car. Coming in from out of town with a trade, we werent sure what to expect. The process was seamless and the best car buying experience weve had. Kris was on time, polite and professional. He made sure to answer all our questions, take us on an extended test drive and thoroughly review the vehicles features. We would definitely work with Kris again and wouldnt hesitate to purchase another car from Morries Volkswagen La Crosse.

br
Review №45

Well took car in with less than 5000 miles on it because the VW gli headlights are the worst ever. I was quoted as no cost when I dropped the car off and without getting my consent did the work and then charged me 65 dollars because they said the car was in their shop over a year ago. No one cleared the charges with me and they didnt stand by their quote. Oh yeah they did not fix the problem with the headlights

Mi
Review №46

Brandon is a delight to work with. Overall, I am very impressed with the customer service! Loving my new ride! Definitely will recommend to my friends and family! Happy customer here!

Ka
Review №47

Greeted immediately at the door. Plus service stations are right at the door where you enter. Took time to answered all of my questions and discuss possible issues. Provided ride back to work while auto was worked on. Prompt call back on status and costs, parts order and follow up visit. Driver pick up was on time. Escorted to payment desk. Payment desk quick with no wait. Excellent customer service all around. Thank you.

Ro
Review №48

I appreciate how they care for my car. Your knowing just what it needs and suggesting when some items may be wearing out faster than anticipated.I am also cared for, offered a ride somewhere or have a nice place to sit for the length of service time. I like that you have the comfortable space without feeling like I am in a high end hotel! That I feel is unnecessary and a waste of money I pay for services.The little video of his explaining the service while he showed the car, wasn’t necessary but I enjoyed it!Thank you for friendliness and care!!!

Ro
Review №49

We had a great experience with VW La Crosse. I would highly recommend them to anyone.

Al
Review №50

I leased a 2019 Jetta and it deserves the title Little Audi. Ask for Brandon H. Hell take great care of you. No funny business!

Le
Review №51

We recently purchased a new vehicle at Morries. We worked with Bruce and we had such a great experience. They were insistent on getting us what we wanted without being pushy. Highly recommend for anyone interested in a new vehicle!

Sc
Review №52

Wonderful experience! Buying a vehicle can be a very stressful experience and I had none of that here! Bruce did a great job explaining everything. Price was very competitive. Would highly recommend Volkswagen Lacrosse!

Ch
Review №53

Great Customer service! Not only did they get my oil changed and tires rotated but they also found and fixed a rattle that had been driving me crazy. Much appreciated!

Al
Review №54

The whole team did a great job at answering all my questions and making me feel comfortable with my decisions. Kris Burrows was excellent to work with and very helpful.

Sa
Review №55

Excellent service. The Tech I worked with was great, and Mary was fantastic!

An
Review №56

Great service but was upset about the misquote. Turned out to be a bit more than expected. Had the charge been in the range I was quoted, 5 stars.

Jo
Review №57

Hands down the best car buying experience you could ask for. Responsive, helpful, and the best price and warranty on the exact car we wanted. No one else could provide all of these things. Well buy from Morries again, Im sure.

Ju
Review №58

This was a wonderful experience purchasing a vehicle. My team was amazing. Brandon was my primary contact. He was thorough, professional, knowledgeable and most of all was attentive to my needs. I enjoyed my experience and hope to be a customer for life.I recently went in February 2020 and again was provided phenomenal service. Mary and Brian are extremely professional and timely in their responses.

Su
Review №59

Top tier service! I was kept informed on the progress of my service from the time I dropped it off, to pick-up. I received regular text updates, a phone call to discuss repairs, and a video link of the diagnostics - incredible! Thanks Morrie’s!

Ma
Review №60

Julie Ramos made buying our new Atlas fun! We were beyond impressed when we ran into an issue two months after the sale. She immediately ordered a part and then drove to our house to install it, spending some time on our garage floor figuring things out, long after the offices closing time.

pe
Review №61

Great service on an older vehicle (1986 VW Vanagon Weekder) with special efforts taken to diagnose the problem (idle stabilizer), find the right part (on eBay!) and make repair!! Back on the road thanks!

Re
Review №62

Professional, thorough, courteous, and reasonably priced for the quality! Im always impressed by the service and staff at Morries, and am thankful to have such a high class local business to care for our vehicles.

Em
Review №63

Really great people, is there to help you with your every concern! Sales and the entire service team is great! You are in good hands!

Ca
Review №64

Very nice service and great communication. Made it very easy!

Bl
Review №65

Recently had an issue with my front grille and the emblem. I talked with the service manager and he worked with me in getting it fixed and resolved. The front looks better than it did before! Great customer service, and will be doing much more business with them in the future.

Je
Review №66

Such a friendly dealership to do business at. Rather than setting around for 2 hours for my car to get done, they gave me a ride to the mall so I could get my glasses repaired. They called me when the repair was done, sent a car to pick me up and brought me back to the dealership. All of the repair work was done and performed a free inspection also. Thank you for being such a professional dealership.

Na
Review №67

Services requested were performed in a timely manner. I received text message updates on my vehicle, and even was sent a walk around video of my vehicle in the shop while being worked on (included tire and brake measurements and a short explanation of work being performed) . I checked my e-mail after everything was done, and I received a 3 month trial of XM radio just for having my 40,000 mile recommended manufacturer maintenance completed! Very cool, would recommend Morries for all your VW needs.

Je
Review №68

The team did a great job and conscientious about safety during this crazy time of Covid.

Sh
Review №69

I just love the sales people at Volkswagen in La Crosse. They are very professional and also know how to make you feel at home. And we cant forget the humor...love it. Jeremie was awesome. I came back after my daughter bought a vehicle mainly because of the employees. Jeremie, Brandon, Todd, Daniel, Dan, and Mel were so kind and I look forward to doing more business with in the future.

Ji
Review №70

Always a positive experience! This is auto #10 from La Crosse VW Audi. The secret starts with the sales experience from Julie and Paul. They have been delightful to work with over the years.Amazing informative courteous service from Service Manager and his team members are more reasons we keep coming back to a Morries VW Audi. Highest recommendations.

Da
Review №71

Quick and easy purchase. Found the vehicle online on a Wednesday afternoon and drove it home on Friday, could have done it same day if my schedule would have allowed. Great service so far. Price was phenomenal and for an additional $89.99 it came with a lifetime power-train warranty and car-washes for life. Thanks Kris and Paul.

To
Review №72

Great line of cars. Great people to deal with.

Am
Review №73

We worked with Brandon and he was awesome!! He was very honest and understanding and he did everything he could to get us the SUV we desperately needed. Our experience was fantastic and Brandon was great with communicating with us throughout the week, whereas other dealerships were impossible to get a hold of. Thank you Brandon!! You really know your stuff!!

Le
Review №74

The staff is very nice but I can’t seem to get my problem resolved. I have had my car in 3x since I bought it in June. I did get the radio finally fixed but it’s been in twice for brakes and they still aren’t fixed. I have never had an issue like this with a year old car

Ro
Review №75

Friendly service department and sales department. Took care of all of my questions and I had more than a few. I will be returning to them in the future!!

Li
Review №76

Kris B. (in sales) made my car buying experience one of the easiest I have ever had! Very no pressure transaction and I walked away knowing I had gotten a fair deal. Would definitely by another car from Kris!!!

Ma
Review №77

Quick response to problem, video of problem was good to see. Just very expensive.

Ay
Review №78

I had a solidly ok experience with Morries Volkswagen in La Crosse. I got my oil changed and routine maintenance as well as a diagnostic run for a check engine light.Pros:- Friendly staff- Shuttle service is available, which is great.- They send out a video of your car walking through the issue and showed me the status of my tires and brake pads.Cons:- I did not receive word that my car was finished until 6-7 hours after I had brought it in when I had an appointment.- I was told by previous customers that a car wash is included, however this is not the case.

Ch
Review №79

I had a great experience working with Brandon Heins. I found the car online and Brandon was very timely and helpful when working with me. He was more than happy to play 21 questions during the purchase process. I never got to meet him, since I purchased the vehicle over the phone, but this was the best car buying experience I’ve had :).

Ru
Review №80

I had a wonderful experience with Brandon Heins, on the purchase of my BMW 328i. There was no pressure to buy which I appreciated. He was very knowledgeable about the vehicle I chose. He explained everything in detail and made sure I was comfortable with it before leaving the lot. Excellent customer service.

Ch
Review №81

This was my first time buying a vehicle and getting a loan. Brandon did an amazing job. Everything went together so fast and it was a wonderful experience . They even delivered my truck to my house. Thanks for your time and amazing service.

Br
Review №82

Friendly, attentive and professional sales team! Positive overall experience.

Ka
Review №83

Kris was professional, thorough and straight forward. A very positive experience overall with sales. Wouldn’t hesitate to work with him again in the future!

Br
Review №84

Greeted in morning and provided a loaner car for the day. Service was provided as expected. Happy with results

Iy
Review №85

Great service staff, went above and beyond.Thank you

To
Review №86

Very helpful parts department. Got the parts quickly to get my old Jetta back on the road. If you cant fix your old one, they have a good selection of VW, and Audis on the lot.

Be
Review №87

We were disappointed with our experience. Communication between us was very poor and we did not feel as a valued customer. After talking to the manager we were told “you chose us we did not choose you”. All said and done we will not be choosing Mories or recommending Mories again.Adrian and Beth NovakFYI we traded our VW the day we got it back.

Jo
Review №88

Always great

Ce
Review №89

Not only did they have the car we wanted, they financed it and gave us a fair trade-in value. We all shared our favorite eating locations and home-made foods. The Dealership provided complete and clear explanations of their purchasing process.

La
Review №90

Great car buying experience at Morrie’s VW in La Crosse. Bob Hanson listened to what I was saying and followed through on everything. He made sure I was happy and made the experience positive. Melissa and everyone at the dealership have great attitudes and are friendly and helpful.

Tr
Review №91

Excellent buying experience all the way around. Dave is a wonderful sales associate, Melissa is great to work with on the finance piece and the guys that delivered our car were amazing! Nice work Morries!

Vi
Review №92

Awesome experience! Highly recommended! Super friendly and helpful people

Je
Review №93

They were very willing to help me out when I was in the buying process but since have been very spotty with communication about an issue I have with the car I purchased. I dont think I will buy from them again in the future. Saddened by this because they really did go above and beyond to help me out in the buying process but the after math...not so great.

Ji
Review №94

We worked with Dan he was awesome! We purchased one vehicle that didnt end up being the right fit for us and Dan helped us with our options and got us into a different car that we were comfortable with!!! Everyone was very understanding and helpful!

Ga
Review №95

Its an AWESOME place to purchase a car! The staff were all super friendly and Brandon is an AMAZING salesman! The experience got there was definitely worth the 3hours drive from Madison under extreme weather conditions. 👍

Ja
Review №96

Kris was very helpful and made purchasing my first car easy. He didnt push unwanted extras on to me and even offered to have a small chip in the windshield repaired at no extra cost to me. Great experience!

ad
Review №97

Increadibly helpfull needed some minor help and they did it promptly and free of charge 10/10 would go there again

Ti
Review №98

Im happy with my overall experience 😊. Great working with Kris. Thank you!

Iz
Review №99

We came in today to just look around for ideas on my first car. After meeting Brandon, we found the perfect car that was very affordable. Would totally recommend for people looking for cars from a really nice establishment!

Ly
Review №100

Great visit....work done efficiently and staff went the extra mile to accommodate. Even noticed that hub cap covers we’re brittle so they replaced them!! Great service.

Information
22 Photos
100 Comments
4.6 Rating
  • Address:700 Monitor St, La Crosse, WI 54603, United States
  • Site:https://vwlacrosse.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_term=
  • Phone:+1 608-518-3495
Categories
  • Volkswagen dealer
  • Car dealer
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
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