It took them forever to come out and install the fence the first time. The quality was questionable, and I have been waiting over 4 weeks now for a repair. When I asked if I could be put on the calendar she said no but I will have someone out there sometime next week. This is the same line I have been getting for the last 4 weeks. Very unsatisfied. Check the better business bureau. There is a reason they have a poor rating.