RideNow Powersports was very helpful with my warranty work. Isaac contacted SkiDoo and jumped through a bunch of hoops to help get factory warranty work completed on my snowmobile. He was quick, efficient and friendly and a great communicator. He called several times to keep me updated on the progress of parts. He scheduled an appointment and it was ready the next day. Rafael, was also very helpful. Thank you RideNow Powersports! Your service was greatly appreciated.

I had an excellent experience at Ridenow. Everyone there is very professional and friendly. I got my ski the same day I was there. Everyone did a great job no issues. The store is in a great location and is very clean. I definitely will do business with them again !

Had a great experience all around with the purchaseOf an x3 . John Carpino the sales manager explained the whole purchase process & what exactly made each unit unique. Did not feel rushed. When it was time for a service, Issac Garcia in the service dept. kept me up to date-on my unit, was knowledgeable & organized, & most importantly called me back when he stated he was going to do so. I will definitely be back !!

I have now purchased 2 motorcycles at this place and I will never be back. First motorcycle they delivered damaged, which sucked cause it was brand new. They stiffed me on two of the replacement parts and said I damaged it. Second bike, I had serviced after I purchased it; they left oil in the fairing so it coated the rear tire while riding, a plugged air filter, nonfunctional rear brake, front brakes super squishy, substituted knock-off parts and didnt spray off the soap so it left white residue in all the crevices. You would like to think spending over $20k on motorcycles would earn a little loyalty. Seriously you should steer clear of this dealership and service department.

Be wary of this service department. My son took his dirt bike in for a new rear tire. We know the rear brake worked fine when we dropped it off. We get the bike back with the new tire installed and the report said the rear brake was faulty. We called and explained the brake was fine when we brought it in, but all he did was argue with me.What I found when I fixed the brake was that the brake lever was pulled out, so that none of the splines engaged. That is totally unacceptable. I hope that wasnt a ploy to get us to bring the bike back in, so they can get more money. They should never have let the bike go without fixing the brake; and to just say that the brake is faulty is pathetic.DONT TAKE YOUR BIKE IN FOR SERVICE!

Best all around service in central Washington. Recommend this to all my friends and family who want to buy a side by side or any other toys.

I had been working with one sales rep and she left the company. During that transition I didn’t hear anything and I had to poke around to get someone to give me info. Nancy was assigned my sale and she’s been great. Been working with Jenna in parts (I think…) and she’s awesome.The one part of this that is really annoying is the pressure sale on the warranty and service plans. I had been interacting with you fir over two months. Why wait until Im there to pay for the thing to hit me with a warranty and maintenance plan sale. This is the same kabuki dance the car dealerships use. Knock it off. Discuss this stuff ahead of time. Have complete documentation of what you are offering. I got up to walk out; hope that wasn’t a mistake not to do so. Don’t emulate used car lots.

AMAZING STAFF. THEY WILL ALWAYS GO ABOVE AND BEYOND TO MAKE SURE YOURE TAKEN CARE OF. WOULD HIGHLY RECOMMEND.

Horrible place to deal. With plenty of other Polaris dealerships to go to that dont charge you 2k to unwrap your RZR before selling it to you. Service department is a total joke. They will schedule you out 6 weeks and then after your machine is in for 2 days you get to find out that no one has looked at it.

I had a great experience with RideNow PowerSports!. I actually drove around 4 hours to this location for the last raptor 90cc for my kids. Theyre very friendly and helpful in answering your questions. Totally worth the drive. Fast and smooth transaction! 👌

Started online, picked a machine in stock, couldnt have been easier working with them over the phone, and in person. Very happy with the buying experience.

Not sure what even happened here. Was in a few weeks ago to buy a used bike. We picked one that we liked, offered a 50% cash down payment, and filled out the paperwork. After nearly an hour of waiting, the salesman came out and simply said the bank wont work with you no explanation or counter offer was given. Here we are a couple of weeks later and I just got the notice from the bank about the financing request. Ridenow ran me for well over double the loan that I needed to buy the bike I wanted. I came in with an understanding of my finances and of how much a bank was going to be willing to offer me. If I wanted more bike, I would have asked for more bike. I feel like the dealership set me up for failure. I ride imports so Ive been in here for parts and gear, but I will not be back and I will recommend that others avoid this spot in the future.Quick update - the finance manager did not in fact get in touch with me as the stores response indicated would happen. Didnt want anyone to think they had any intention of making the situation right.

Customer service was amazing. They had a wide verity of products with knowledgeable and helpful staff.

I’ve never seen such a circus under one tent. The Service department doesn’t communicate to their customers, and are not impeccable about keeping there word on time schedules and the work completion times. Lastly, is a lack of integrity of work done to my ATV. The shop repairman who worked on my ATV, needs to go back and practice on Legos, as it shows he really can’t put an ATV body parts back together. Fact is, I had to redo the work they did on my ATV after getting home and finding it all falling apart. I will never trust taking it back to them…..ever! As for the Service Manager…..he believes in Quantity of work brought in, not Quality of work done. Plus, the customer comes last in their scheme of things.True fully, if you have a H/D motorcycle to repair,, that’s what they only care to work on.

Great experience with everyone.

Prices are reasonable but then they add hidden fees on the new vehicles. Be prepared for another easy $700+ a vehicles and then the tax.Worth the drive to yakima or any other shop out of town.Service department is good

We have bought many quads and side by side and never had a better experience! We drove from Portland Oregon to by a side by side and they made the time there was pleasant and quick. Will drive to this store for all of our big purchases from now on!

Friendly helpful staff in the service department. Will update after I see how well they take care of the problem.I got my Spyder back yesterday. Problem fixed and unit was freshly washed. Rafael the service writer kept me informed from the time diagnostics were done, parts were recieved, and service was completed. Great experience, took a while probably because of Covid, definitely recommend.

Trying to make purchase and getting zero progress through the process. I have to consistently engage to get anywhere in the process with multiple text messages stating back to me yes I got you, or I’ll get back to you and myself even calling the dealership leaving voicemails to person as reminders and talking to other sale people for reminders for said individual with literally ZERO progress. It is even to the point of I’ll give you money to hold something for me to hopefully give them a bite and still nothing! I don’t mind being proactive in getting something as long as process happens. I have even been nice to say I hope I’m not bothering you for said person to get the message but this is enough. This is insane to me! If you are a sales manager reading this please follow up with sales. I’m really disappointed in this and honestly never seen something this bad before and I will not call out the person I rather just state the problem and hopefully it get issues fixed. I’m really done at this point. Frustrating saying I have “money” to give you right now and not even a follow up at all. Over the course of a couple weeks timeline..I had one follow up at the very beginning saying “I didn’t forget you, I’ll get you what you need” and still didn’t get back to me with said information to get along the process. That was the only time and still didn’t even give me what I needed and to give you my business. I don’t give reviews like this but something needs to be said.

I havent had a bad experience like this in quite some time, if even ever before. I ordered a storage box back in October after being told it wouldnt be arriving till mid November. Fast forward to mid-November, still no word on when it would be delivered. After another couple weeks of waiting, being falsely reassured, I was told the New Year. And to be clear- I was the one calling every month or 2 for updates; they did NOT once call me to inform me on any status changes. Then I was told it would be summer. And then after calling for like the 8th time (and being charged $270 back in October), a different person told me they may have stopped making them, but hell have someone call me back in the morning to verify. Well, that someone did not ever call me back. It came down to me cancelling my order and asking for a refund, which took days for them to even get to. I got transferred to multiple people and left a voicemail for the manager after the line just rang endlessly, simply to give them my credit card information for a REFUND!!! I am so DISAPPOINTED that the birthday gift for my boyfriend back in November straight up never existed, and it was up to me to follow up them a million times. DO NOT support these guys. A couple of them are polite and nice, but clearly bad at following up and they dont care to acknowledge the inconvenience and frustration. WASTE OF TIME.

This time around Ridenow service and especially their rep Isaac have been on top of it. Very informative, going above and beyond and a huge improvement from last time I was there. There were updates on the service, questions asked on ordering and they noticed a part that was due for recall. Bravo Zulu.

Awesome customer service! Great experience! Got fitted for a helmet!

Very shady sales tactics. Reminds me of 1980s gym memberships. Wont buy here again, would recommend trying somewhere else and heres why:Went to buy a dirt bike. Simple deal (pre-approved, no trade-in, etc), but still took 3.5hrs at the dealership on a slow day.When I finally got in to sign papers and I had declined the extended warranty/gap/etc, but while going over the itemization of the total OTD price, noticed a $999 fee for an anti-theft GPS (dfense). I asked about that and was told they are put on all their vehicles. No mention before hand of this extra $999 charge until I brought it up. I was told they cant take it off. I dont know how some people sleep at night. Sadly, I went ahead and bought the bike after a 4 hour drive there and 3 hour wait at the dealer.Well, the thing fell off by the time I got home (double back tape to backside of front number plate) and a quick Google shows they can be purchased for like $150. The app has one star in the Apple store and a quick test and it did not seem to alert like it should have.I typically insure my bikes and have no need for a GPS unit taped to it. Especially one that works poorly. I think Ill mail Mike a new paper weight.

I understand there are added “fees” in these industries.. but when the sticker price is $2,199 and the out the door price is $3899..

Got a couple 50s today. Don josh and lance were great to work with! Thank you for making this a fantastic experience

It’s worth the drive…better prices & trade-in value! We have ordered a Polaris Rzr 4 seater which Colton & Jenna helped put together…excellent customer service!

I wanted a price on a jetski but they wouldnt just tell me how much without submitting a paper request .. so I walked out. I HAD ORDERED A PART AND THEY FAILED TO CALL ME .I had to fallow up myselfnto find out the part was no longer made .

Be more transparent online with the actual cost of your inventory after all of the bogus fees. Being the lowest advertised price doesn’t even matter anymore, none of your competition has any inventory either!

Thank you so much Keith and ron for taking my bike in to get fixed for an emergency love this place well recommended to get your stuff fixed here

Had lots of fun with the employees at this place, they are great people there! Especially the gal at the front desk very smart and cute too. Wishing I had a powdered bike. Went went back and they gave me a bike everybody needs to come here I mean it. I get all my motorcycle parts here! Fun fun fun! Dan j

I had a kind of emergent issue with a bad tire causing a death shake out of my front wheel. Dustin in service department went above and beyond to ensure I was taken care of. He took my wheel in and swapped a new tire in very quickly on short notice and then followed up to see if that fixed my issue as he knew I was trying to ready the bike for a sale. Fortunately it was the fix. Dustins care, patience, and follow up earn him.my highest praise! Now, hoping he helps ky riding buddy get his bike sorted so I have a trip buddy again!

Not happy with the service they offered. I waited 1month for a carburetor clean and a diagnosis that did not solve my atvs issues. They have poor communication. Not worth the money or wait for this shop.. I got my atv back with a dead battery, they could have kept it on a charger atleast..

Lisa in service is awesome! Genna/Gemma (?) in sales/parts is very friendly, knowledgeable, and helpful. Mark the GM will take care of any issues that sometimes arise. No business is perfect, so if you have concerns or issues, communicate it to them and theyll work hard to make it right. Theyre striving to meet and exceed customer satisfaction and doing it well!

Felt very rushed and the didnt tell us a lot of things they should have about the packages they were offering. They also didnt offer us a basic package, just the two upgraded package

To Portland Riders,If you cant find the bike youre looking for at your local dealer, you can certainly try Ridenow Powersports in Kennewick. I was looking for a new 2020 Suzuki SV650 in January of this year. While most dealers were still listing it at MSRP, Ridenow had it at $2K lower. It was the lowest price in the nation according to cycletrader.com and it still is as Im writing this column!!So, I drove up from Portland to Kennewick in late January with a check in my pocket. But I had no prior knowledge of Ridenow and my biggest worry was the quality of the dealership. Not only that I wanted to buy a bike from a established dealer; in my case, I was asking them to hold the bike until March when the weather turns better, so the service quality was also a concern for me. However, it turned out that Ridenow is a very large ATV/bike dealer in Kennewick with an integrated service department. All of my worries disappeared when I got there and was greeted by people.Two weeks ago in late March, when the weather got a little better, I took an Amtrak from Portland to Pasco to pick up the bike. I stayed at Bestwestern in Kennewick and used Rad Cab for local transportation. Amtrak was $37, the hotel was about $100 per night and the cab ride was $35 altogether. Yes, these are all additional costs, but still marginal considering the whopping $2K discount youre getting on your bike. Plus, as a bonus, you can enjoy the scenic ride along Columbia Gorge from the train and from your bike coming back!!Thanks to Jennifer, Rem and Mike in Sales; Keith, Chris and HnSeed in Service!!

Amazing people to work with. From the time I bought my sxs till now 2 years later always helpful true to their word and work with you. I reccomend them to everyone I talk to.

Our appointment was from 12 to 1pm. We arrived at 12:30. We sat waiting to finalize out paperwork for over 3 hours. There were several buyers ahead of us. Ridiculous amount of time.

Worst place to order parts from. They don’t know what they are doing. You would think a common curtesy call would be addressed when an order is on back order for 5 weeks. Understand “COVID” but customer should come first. When you are told your parts will be there in 1 week then it takes 5 weeks with no call that is not how you handle customer service. Don’t appreciate the run around and the no call backs this should be addressed right away instead of put on the back burner might as well drive out to Prosser or Hermiston for better service.

Great place with a lot of inventory. We traveled from cda to purchase a rzr pro from them. Great staff, fast, friendly, extremely helpful and very knowledgeable. Well worth the travel! I would highly recommend RideNow! Thank you for the great experience!

They always have my parts friendly staff

Amazing customer service. Parts department member stayed after closing so that we could get the part we needed when we blew a belt while out riding. Saved our weekend adventures!! Highly recommend them!

Guy tried to sell me kids dirt bike wich was 1485 for 2700$ desaster sells technic....

Donnie and Mike and Staff @Ridenow PowersportsWe came in to purchase this 2017 YZ 450 as a “Just because” surprise for our son.We cant thank you enough for helping us put this big smile on our sons face! The customer service we received today was amazing and Im so thankful! We most definitely will be back for future business and make sure to send business to you! This smile is my most favorite thing in the world and to see the tears in his eyes.. and mine.. when he came out to see his surprise.. I will cherish this memory forever! Thank you RideNow Powersports for making a parents gift to their son so amazing!💙💙💙💙💙💙💙💙💙💙Angie & Eddie JonesWith our Happy Son Matthew

Super friendly and nice staff. Clean place. Fun to look around at all the toys.

Staff is super helpful ‼️

I worked in the motorcycle industry prior to food and beverage automation for about 12 years as a parts specialist/manager. lve also purchased a few street bikes, loads of dirt bikes, quads, & watercraft over the years and I am happy to say that I had an amazing experience purchasing my 2020 Kawasaki Z125 at RideNow in Tri-Cities. I found the bike I was interested in late evening while browsing for various toys on Cycle Trader and sent a message just to inquire. Keep in mind this dealership was about 3-4 hrs away from Ridgefield where I live but the priced seemed good and it was the color and year i wanted.Jenny gave me a call first thing the next morning. She was fun to talk to and answered all of my questions about the bike, price, etc. We came to an agreement on price and I headed to pick it up that same day. Upon arrival Jenny was exited, very welcoming, and showed me around the dealership (which I had never been to before). She introduced me to the parts and service managers which was also a great experience. Keith in service is extremely genuine and takes so much pride in his department. Even though this was such a simple small purchase for me he kept iterating that if i ever had a question or issue to contact him directly and he would make sure i was taken care of.Jenny made sure i was comfortable while the bike was being PDId and we talked about a ton of motorsports related stuff (its been a few years since Ive been out of the industry). She was extremely knowledgeable and really made the buying experience great. After she passed me off to Mike in finance. It was a super easy transaction (I had cash) but Mike also did a wonderful job. He got me through all of the paperwork quickly and explained everything. He offered me some pretty cool items like GPS (which for this kind of bike that can be picked up and put in the back of a truck seems like a pretty good idea). We talked about other toys we had, and he gave me some really good suggestions for local camping and riding areas,Again I cant thank the crew enough at RideNow for making my purchase a good one (even with the 7.5 hour round trip). I would absolutely go back for future purchases!

Ive bought 2 Triumphs here - my 2014 Thruxton and my 2016 Tiger XC. Always treated with respect and taken care of. Sales werent pushy - Ive been to car dealers where they try to guilt you into buying the extended warranty. Didnt get that here, they gave me a good breakdown of it and simply asked, I ended up adding it and dont regret it. I added panniers to the Tiger, they had parts in stock and got them installed quickly.Wouldnt buy anywhere else.+1

Horrible customer service. Never called back and sold the bike from out from under me. Wouldnt want to buy anything a this place.

Turned in my side by side to services to get worked on. I Had the privilege of working with Lisa, she was very helpful throughout the whole process. She Kept me informed with what was going on daily, I’m grateful to have had the privilege of working with her! I highly recommend shopping here.

Made up fees for buying new machine. $900 LoJack, 1200 for freight, 600 for put together.Guys outdoor in Lewiston Idaho. Laughed about the LoJack, 200 for freight, and 150 for put together. Sale price went from 16,100 to over 20k. Do yourself a favor call guys outdoors and Lewiston Idaho.

Not a great experience, a ton of hidden traps you have to watch for with a purchase. Huge unexpected fees, the financial manager struggled to clearly explain or walk me through elements of my contract for a new bike.As a newbie to bikes I was hoping for better transparency and willingness to answer questions. Learned my lesson! I really recommend doing as much research before going in and pushing back on everything, ask a ton of questions and pray they are willing to answer.I was told service packages were non-negotiable only to find out later in small print it was negotiable and could be cancelled which saved me a ton of money. When I asked for the documents I was shown to clarify, I didnt receive all of them because they wouldnt give me any documents I didnt sign.Significantly more expensive than anything on the website estimated, up to 3x times depending on the details on freight, the item and packages they push on you.Theyre friendly and I would continue to buy gear and supplies their from the retail staff, but I would look somewhere else for beginner purchases or large buys.

Great service.

When I was ready to buy my quad which was my first big purchase, I read tons or reviews for both the quad and dealerships. I thought if I did my research first I would be less likely to get screwed over. Well I was definitely wrong. I went to Owens Cycle and when I had a problem with my 2020 Polaris Sportsman 450 I called them right away and they refused to help me saying it was my problem even though I had only had it 1 month by then. I called RIdenow Powersports just feeling defeated and hoping for some help. They transferred my to Lisa in the service department and she handled everything. She was the best and made me comfortable knowing my quad was in good hands. She contacted the manufacturer multiple times to get everything possible covered by insurance. She made sure to give updates on how things were going and answered all my crazy questions. Even with a pretty full schedule she fit me in and we got my quad back in good time

Great experience working with Jenny. Made a great deal on my new 2020 ktm super duke r!

In July I hit a deer with my machine I contacted ride now Kennewick, they said yeah bring it in we can get a quote I sent my machine to the store to get an insurance quote when the machine arrived at the store the manager called me asking why my machine was at the store and said I would be paying for all of the storage fees. After I told him that his employees had told me I had to bring it down to set an appointment for a quote it became very obvious they didn’t want anything To do with it. After two months of them having my machine with no contact I started calling daily eventually getting a hold of Chris. After talking to Chris he said he had been trying to contact my agent on the daily with no response later I found out my actual claims department had been calling them for weeks. Turned out everything had been held up because ride now refused to take pictures for insurance company stating it’s not my job. After some phone tag with both places I was able to sort it out and with my own pictures from the day it happened, picking up ride now slack. Then it took over two months to get the parts which they didn’t even order all of and then tried to charge me. After the long wait I was so fed up I said keep the decals. I picked up my machine after 4+ months, after a couple days I realized the correct equipment wasn’t even installed they put a qs3 shock on my machine when it is supposed to have a dsc . Ride now contacted for a survey the next day, I let them know the they wrong parts were installed on the machine. Service manager called me all apologetic saying they were having the parts over night and I would be getting $100 gift card. They would pick it up bring it back blah blah. It’s 5 days until they are supposed to pick it up and I get a message saying they are still waiting on my parts, rather than $100 gift card I get a $100 off coupon upon spending $500... this is second time I dealt with this place both times have been a complete nightmare.

Plays too many games here and very greedy with their pricing! They expect too much profit from new inventory and will rip you off if given a chance. They charge $900 for a lowjack which is mandatory according to them on new machines. They will charge you over a thousand dollars for delivery and then almost $700 for assembly!! Cmon Ridenow Tri-cities??? whats the advantage of coming here?? Save yourself the trouble and shop where they dont charge $900 for a lowjack and stick you for all the freight charges, especially when their charging you so much to put it together all while charging full MSRP!!! Response?

BEWARE-BEWARE-BEWARE--- THIS IS A MUST READ POSTDon’t do business with these hacks!!! Lots of lip service but no service work done. TERRIBLE!!!!!!I spent $750 on tires (6) made an appointment two weeks in advance to have (4) mounted (only). These are dirt tires mind you. I showed up on the day and time that I was to have tires mounted. (hour dive each way) At the 3 hour and 20 minute mark I ask what the hell was going on? Waiting to have 4 tires mounted does not take 3 hours and 20 minutes. I said this is un-exceptable. The service manager was a complete bone head making all kinds of excuses. Well at the four hour mark I managed to get my mounted tires back. People!!!! News flash it DOES NOT take four hours to mount four tires. I’ve been restoring off road motorcycles for 17 years. So I didn’t just fall off the truck yesterday. This so called motorcycle shop and the employees are incompetent.I called the GM of the store, and after five days I got a call back, OH BROTHER is all I can say. I got lots of excuses and the statement of the day, it took the tech 2.5 hours to instal your tires I don’t know why it took another two hours says the GM. Well maybe you should figure it out Mr. GM. After listening to all his BS and hardly even an apology for wasting 4 hours of my very busy day. Oh, people it doesn’t take two hours to instal 4 tires. just so you know!!! That’s book time, if it takes a tech 2 hours to instal four tires I can assure you he won’t have a job for long. I asked to speak with the owner Paul Griffith and of course he doesn’t have the balls to call me back. WEAK!!!!Don’t do business here!!!Owner, your an idiot!!!! I looked back into your service dept. multiple times and your tech wasn’t doing a thing. All you give are excuses. FOUR HOURS NO WAY I call BS!!!!!!

Friday AM 05/08/20I had a appointment to look at Quads. I was there to purchase one. I brought 4k in cash and was going to finance the rest. I was talking to Mike and decided I was going to either purchase either Polaris or Can Am. I asked if I could ride on around the parking lot and was told no, that for liability reasons. Wow over my life time I have bought 7 new motorcycles and have never been told l could not ride one. I am sorry end of sale. This was my second bad experience. On rating them I gave the 1  star. If I could of I would of give the no stars on my experience. Back to Owens.

Great service, very happy with my experience. I will be returning for future purchases.

Mixed feelings. The first time buying from here there was miscommunication. No one is ever available to talk to its always a voicemail. I dont leave messages anymore because you never get a call back.

The service I received was amazing. They were informative helpful and extremely professional. They made the buying experience fun. I would definitely go back to them for another purchase

Update. Parts manager reached out to me and made things right and apologized for the inconvenience. And got my part order and made it rightCustomer service is horrible. I called for a part for my bike got put on hold for about 10 minutes then told they would take my name and number and call me back that day. never heard from them. I call a week later talk to some one helps me get the part I need. i am 45 minutes away from there so he said he was going to send me a link to pay online to get it ordered still have not seen an email or a call to verify anything

Went in to buy a four wheeler that was priced around $6800 online. I go in to check it out and the salesman starts telling me that it’ll be closer to $12000 after fees/licensing/taxes and all the add-on’s(bags & winch). I understand licensing/taxes but when I asked about the add-on’s he said that in very fine print it states that features may not be included. That same print doesn’t show up on the mobile version of their site. Felt like false advertisement to bring you in and waste your time. I made sure to figure out the ballpark finalization price before they ran my credit which they are very persistent in doing right away.

These guys went out of their way to help me get what I wanted. Very cool place with lots of great options. Staff was helpful and walked me through to my first bike. Thanks guys.

This dealer is amazing. Love the staff- they work hard to get the deal done. This place has tons of big boy toys and I just can’t get enough!

Have been working with Lisa from services and she has been Such a great person to work with. Great service, updated calls, none stop trying to help me out every way possible. This is exactly the kind of place you should buy at, I did and have not regretted it at all.

Do not take advantage. Be honest to buyers who do not have knowledge about purchasing things like watercraft etc.

I had a great experience today with the crew at Ride Now. My purchase of a Polaris RZR went great from all aspects. Thank you, Ride Now!!

We threw some codes on our long ride from the coast back home. Limped in to the tri-cities Ride Now dealership. The service mgr, Keith, hooked up the buds and found the problem and reset. He really impressed us with his service and especially his attitude and attention to our machine as we were still 3 hrs from home. If we lived close, this would definitely be our service man. Jack Daughery

On a recent motorcycle trip when my KTM 1290 Super Adventure started dying on me. I was able to make it to the Tri-Cities to Ride Now Power Sports, which is a KTM authorized dealer. Even though I did not have an appointment they got my bike right away and fixed it. They’re service team was so kind and compassionate and bent over backwards to help me out.

We experienced prompt, helpful service with parts and service during a recent visit. We were in a jam with need of a repair since we are not from the area. Everyone went above and beyond to help us, honestly the best experience I have ever had at a shop, over 30 years of owning dirt bikes. Huge thank you to all for making sure we were taken care of.Rob Garner

Once again I must give a rave review! These guys never seem to disappoint. The knowledge and recommendations they have are just fantastic. Special order items, are never done with what, can seem to be a resentment like attitude at some places. These guys grab a catalog like its second nature and just place the order. I really cannot say enough good things about the staff here. Five stars for everybody!

Excellent service wonderful staff.

Great service Jenny your awesome thank you for helping us out we are loving the New Machine Kawasaki 2020 it’s a beast

Kylie, Mike, and Emily were awesome to work with. They took the time to let me make my decision and worked with me on a great price for my Polaris ATV. A very different experience from other dealers I visited in the State. I would recommend Ride Now in Kennewick to anyone.

Bought my first motorcycle from John, and now my first side by side from him too. They have a great staff and great customer service.

Great selection and staff.

I bought quite a few things here including one of my favorite things which was a motorcycle I drove that thing for years they have great service center nice people good equipment I would recommend this place anytime

I recently purchased my Seadoo GTX and my buying experience was exceptional. The staff was very helpful and exceeded all expectations I had. John Carpino and Emily made getting my own personal watercraft the fun and enjoyable event it should be - thank you very much Ridenow Powersports!!

Bought my first bike form Ridenow in May 2019 and had a great time. Sales and finance were great with the no pressure attitude. I have yet to use service or parts but Im sure theyll be great too. I had even brought a few friends with me that day and 1 of them bought a bike few mins after I finished with finance. I will be a return customer and they will have my recommendation for others looking to buy.

Great experience. Staff was excellent, friendly and helpful.

I bought a street bike from these guys and that experience was good, but now that I wanted to sell it and needed finance to help me with call backs or even answering the phone in the first couple try’s is a nightmare. Once I got through I was told I’d have answers and a call back the next day. IM ON DAY 3 NOW. I won’t be shopping here again or referring these guys to anyone.

The service team at Ride Now really went above and beyond my expectations. I had lost a key to my machine and needed a new one programmed. Donnie Hanson and Art were great to work with. Since I was leaving on a trip and needed the key programmed in a hurry, they dropped everything and got me going with no hassle. They even had the tech jump on my sled deck to do the programming since I had no key to start the machine and unload it! Very Happy with my experience today!

Honestly I got to tell you I wasnt real thrilled with them. But theyve been in town a while and I think theyre doing a really good job now. Im glad I gave them a second chance. They deserved it. Good job guys and thank you.

Just bought a new KTM 1290 Super Adventure. Donnie, Mike and Emily were all great to work with. I ask a lot of questions, and they had a lot of answers. I stumped them a couple of times - but only for a short time. Anything they couldnt answer off the top of their head, they researched and answered in just minutes. And... they gave me a real good deal on the bike. Got to give a shout out to the parts department. Rem was far more patient with me than I probably deserved. Just a nice place to buy a bike.

My husband and I went in to ride now to pick up the snowcheck Polaris we ordered in April. We dealt with Donnie Hansen on the sale and he was awesome. He made sure we had everything in line and had all the right information. Even when I gave him wrong information he picked on me a little but it was an awesome experience. Will definitely do business with these guys in the future. Thanks again Donnie.

I took my 2013 Triumph Rocket 3 into them for my 5000 mile maintenance and to have new tires put on it. Their tire mounting prices were the lowest of any of the shops. I live in Yakima, WA and the lowest price for tire mounting here was $120.00 just for the back one. They charged me $120.00 for both front and rear tires. I also wanted a Triumph mechanic to go through it and to work on it. There is not one here in Yakima.I was very pleased with the customer service, everybody from the service people to the sales man to the cashier were very friendly and welcoming. It was the perfect atmosphere to be in. I felt like I was important to them and that they wanted me to come back. In this day and age this is a rare quality to possess. I give them 5 plus stars all the way around.It was well worth the extra time and gas for me to travel down there to get my bike worked on.

Bought a new Can-Am Maverick from these guys last weekend. Happy with the service I received from Mike. Came from Wenatchee after finding this place to have the best prices I could find on-line anywhere in the state. Parts guys were very helpful too with answering questions. Big selection, good price, no complaints.

I came to this dealership to look at a specific used bike they had and rode out of there with it. Friendly salesmen and staff. Got a good deal on a helmet to go with the bike. Overall great experience with no pressure like you see at a lot of dealers.

Good service, Mike went above and beyond so we could surprise our son with his birthday gift.

Bike selection is good, however they are always short staffed for people who have the authority to actually make a sale. Expect to spend the day here. They also pressed hard on the warranty, I said no a few times and they brought in another guy to help convince me. They wore me down and I said “alright” because they would refund me if I didn’t use it. Now here I am a year later trying to get a refund for the warranty. Been waiting for 45 minutes already since only one person in the building can assist me. Here’s hoping I can actually get my refund.

So happy with my experience at this store! The staff went out of their way to help me find a new helmet that I liked and was the color I wanted. New Belfast helmet...so sweet! Thank you guys for helping me find just what I wanted. You were the only store that had it and helped me out! You guys rock! I will recommend you to all my ffiends🤓

I do not recommend them since I feel victim of discrimination by a saleswoman there several months ago I went to buy a motorcycle but since I only had 2 months with my social I had no credit yet therefore I did not process the application today I went again and another boy attended to me and when the saleswoman saw us he called him and said some things to him, immediately the boy changed his attitude and said that he would then process our application and called us, we currently have a credit of 700 an excellent record in the bank and I It seems incomprehensible that they do not process an application for a motorcycle that barely costs $ 4,000, my husband or we do not feel discriminated because we both have stable social work, and a good record

Big selection. Not a great place to sell a used bike. D

I recently purchased a 2008 M50 Boulevard for my son from RideNow, and and it was a great experience. Sales (Andrew) was personable, informative, gave good points to consider, not pushy at all, and no upselling. Price negotiation was also a breeze. I had a specific budget, but the final price with tax and everything ended up being a little bit over. That was not a problem - they simply adjusted the sale price to match my offer. Then, as part of the deal, the service department gives the bike a final inspection (to make sure nothing has deteriorated since their initial inspection upon acquisition). They found that the fork seals were starting to leak. Keith, the manager, apologized personally for the delay because we would not be able to take possession that day, but he insisted on taking care of the problem first.The repair, which would have cost me over $500, would be provided as a courtesy. I believe that is taking care of a customer! So I had to wait a bit to pick up the bike, but at least I know that it is safe and in good order. Thanks to everyone at RideNow!

Mike and the sales team made purchasing my snowmobile an awesome experience. He got me the sled at what I offered and got the payment under what was predicted. I will be doing business with these guys again in the future.10/14/17 update.So I have now purchased another snowmobile from ride now. I will say every time I go there its a better experience from the last. Donnie Hansen took care of me through the whole process and made sure I got the best deal. He gave me all the information I needed on the new sled and any questions I had for him, he had a response for me. Will always do business with these guys.

Sales department is fine, but never go to the service department. My husband had bought his bike in to get tires on and they broke the fork on the bike. Then after about two weeks they get it fixed only to find out that they had to weld the fork back together because they couldnt find the parts to his bike. Not after about 6 months of riding the bike my husband bikes crashes because the fork was seized and bent and he got in an accident because these fools didnt fix it the right way. Thank god for insurance because they totaled out the bike and he got a new one, but not returning to this shop for services. Sales is fine but would never recommend the service department again.

Their sales staff is great (at least in my experience). They are super easy to work with, very friendly. Ive had nothing but issues w/ the service dept.... Took a bike in running and got it back not running, and they said they didnt know what was wrong with it. Super cool.....

Staff was friendly and it’s just a plain ol’ awesome shop of toys! Negotiating the sale was painless, as it should be. Win-win for the win👍🏻

Had a deal agreed upon with salesman and sales manager in place for a new 4 wheeler. So I’m about to take a 3 hour drive to go pay for it and pick it up and they call me and tell me that they sold it to someone else after I had agreed to buy it. They Never even asked me to put any money down to hold it till I got there. If your thinking about getting a atv go somewhere else and buy it.