Had some work done and had to immediately turn right back around to have the trim placed back correctly. One of the nice gentleman that meet you at the service check in lane adjusted it for me but still had to come back as it was not replaced correctly after I had left.

Most of the sellers are very unprofessional, I caught one of them leaving the restroom without washing his hands 🤮 some others were sitting in the common office area listening loud music with a boom box. This is not the place that it used to be a couple of years ago, it’s way worse. I was about to leave when I found this nice seller lady that offered me help and then we decided to stay for a while.

Carlos in service IS the very best!Chris, also in service, was very kind and courteous.Sigmund is one of the managers of sales. He was very polite and most helpful in trying to explain the policies of Katy of Toyota. His employee, Chris in sales, was/is so disgusting I will refrain from making a comment about him because I have NO printable words to describe my encounter with him. He is a disgrace to the company.

Richard at the Service dept was very helpful, attentive and always ready to give updates on my car repairs progress. A five star employee

First class service, patience and thoughtful. Especially a young Chinese person with a good attitude. Pick the best car for you.

Very pleased with the professionalism & courtesy of the staff. Wait was not too bad, but the over all experience was pleasurable. Thx to those I meet today.

Just interesting! Trying to buy my old Toyota but dont have new to replace it.

Carlos is our service man. He is the most helpful, kind and knowledgeable. He is a gimper... a person that goes the extra mile for you and your Toyota. Thank you Carlos.

Touch up paint stick .Works fine and only $12.

I bought two vehicles in two months from Toyota of Katy for my wife and myself. Chris Quiroz is the most gentle and kind salesman. He delivered with the highest quality standard services My wife and I were very impressed with his hard efforts to get us a good deal on both vehicles, even it not easy for him but he did meet our expectations. Please seek for him if you need new or used vehicles. Thank you Chris.....

Great service quick response. Go early if you need car serviced first come first served.

Had an appointment for oil change and tire rotation. Was met at my car and received my car back in a timely manner

Dan was very helpful.

Great service and extremely knowledgeable!

Great auto exhibition. Huge store. Gets service.

My favorite parts department of any dealership I have visited. The staff is so knowledgeable and helpful.

Helpful staff. Had what I needed.

Pablo and Carter was great on there part. Got me to n and out with a hassle

Service and people is awesome the only thing i dont like is i have a little delay to arrive on time for my appoitment and that means wait for almost 2 hours

Not a place to by auto accessories very expensive$$$$.

K Sea is absolutely the best service mgr.! Great service as usual!

Excellent service. They gave great instructions I didnt feel like a lost puppy. Honest work, they didnt try to do unnecessary services for me (I was highly surprised and extremely happy about it, but I insisted the service be done because I bought a used vehicle) or trick me into scandalous services like Ive experienced at a couple service dealerships before where they empty my coolant reservoir and recommended me a $160 coolant service. Ever since the first scammer tried to pull that off Ive always checked my coolant, oil, and fluids before service. Instead they just simply topped it off for me. Best service Ive ever experienced. Definitely would recommend and will come back everytime.

Good customer service. Fast. Not a long wait time eventhough they are super busy.

VERY GOOD SERVICE AND ATENCIÓN VERY GOOD

Good service, fair price, professional stuff.No coffe beacouse of covid19.

Friendly staff and cheaper than other mechanic shops wanted to charge.

The place was very good at ignoring and annoying their customers. I had to wait an additional 1hr for them to tell me it had been ready..DONT GO HERE ....YOU WILL REGRET IT...AND I GAVE IT 2 STARS because they actually did the job, but the process was to get it done was more then it was worth.

Good place to buy car

Employees have great attitudes. Parts department bent over backwards for me. They have been real good to me and my car has 300,000 miles on it.

Good and nice parts dept

Every service staff here at Toyota of Katy are so friendly and professional. Kathy, our service advisor is the best . She is extremely polite and sweet. Will be asking for her as our service advisor from now on. Steven, the service drive manager is extremely soft spoken and professional as well..

Fast, and very welcome 😊

Very good

They treated me very well and enjoyed the service, although they need to have a better after hours drop off box as someone got our key and tried to steal our nonfunctional car.

My COVID-19 visit, all protected servers and kind people. Need to support our local businesses. They are our friend, family and neighbors 🙂

The staff is friendly and helpful. Service was quick and thorough. Could be a little confusing for people first visiting. Stay with your car or walk inside? Leave key with car or bring it with you? Aside from that, the process of checking in was easy and the waiting area was comfortable.

Toyota of Katy always delivers excellent service. I would recommend Toyota of Katy to anyone looking to purchase a reliable vehicle.

Set an appointment for my 10K service. My truck was in and out in 25 minutes! Everyone is always super friendly and helpful.

CUSTUME RSERVICE NOW IS BAD NOT LIKE BEFORE.FRIENLINESS IS 0 TIMELINESS O EFFICIENCY 0.

Reliable and customer oriented

They were busy, I get that, but no one ever acknowledged I was even there, not even eye contact. After 5 minutes, I left. I can shop on line.

Service is ok, it would be nice if they would wash your vehicle after you pay for their services and wipe down the inside of your car, there are always smudges left behind.

Today I just purchase my second vehicle with Luis Caldera and I couldn’t be happier!!!

Always had good experience

Good people there mo in finance the bomb

Nice store

Good service

Faster

Wasted my time driving there because their equipment had been broken for a few days and they couldnt provide the services my car required. Despite me speaking with their service center the same morning I went, I was not made aware of this because the technicians dont tell that stuff to the girls on the phone (not sure why they think thats an excuse).

Helpful and friendly staff. ...Helped with warranty....... I will always bring my car to this location because of how great everyone is.THANK YOU Felix and Jesse!!!

Honey Sriracha 😋

Friendly service. Clean

Great service by the associates at the place

Fast service

Wait was too long

Very professional, fast service

Nice costumer service

Excellent service

Been treated well most visits

Excellent customer service 🌟🌟🌟🌟🌟

Prices are way too high.

Great

Good job

Excellent

Excellent

Friday and clean.

Professionals

Service Department

Always deliver professional service in a pleasant atmosphere. Ive yet to need a part thats not in stock (although I rarely need parts).

Excellent attention and service, I was presented with a mishap with the battery and it was diligently resolved directly by the SERVICES MANAGER

Very good, thank you, they are very kind, I recommend it 👍

Excellent place. Piero Infante treated me with a good treatment and always looking for the best option for his client. I highly recommend it.

Excellent attention ask for Rafael your best option

Excellent the attention of Paola Muñoz, with patience and dedication I achieved what in any other part they told me impossible. This girl made a dream come true !!

Excellent service from Daniel gifted when he sold me a very friendly car explaining every detail and answering all my questions he is a great seller I recommend him 100%

Very good, excellent attention I recommend it 👍

Super happy with my experience at this dealer. Luis Caldera helped me find the perfect vehicle for me. 5 stars for all of them

Excellent attention from financier Moe and seller Mark Mira. 100% recommended

Very good service; I am very happy

Carmen Zuluaga is super attentive and professional, thanks for all the advice

I bought my truck with the seller Pool Carrión and he was super nice he answered all my questions and helped me get the car I wanted100% recommended

Excellent attention and the best service by my advisor Piero Infante who very kindly explained each step of the process to me in detail and I also found the vehicle my second Toyota was looking for. If you really want personalized attention, ask for @Piero Infante

It was a nice and pleasant experience. I was able to buy the vehicle that I wanted (RAV2021). The person who attended me was excellent, his name is Pol Carrion.

Good afternoon, I want to share my experience today at the dealer. I am super satisfied with the attention paid by Paola, excellent, her recommendation and guidance. 5 stars for her total thanks

Excellent fast and effective service

The great attention.

Good and timely attention

Excellent!

Very good place I love

Excellent the help that Henry provided us

The best service.The best service.No more na, Gentlemen I entered full of problems and solved I went out with a toyota tundra (0) miles.there is no cheve, no way, nothing else this is the best the rest is drink.

I highly recommend it