Best Marine shop in town. Staff is super friendly and helpful

Night and day!!! Just posted about the visit to the store in Ft Pierce. Unbelievably positive attitude, etc. Encouraged sales without being pushy, etc.Tried finding a map of the ICW that covered the stretch directly east of the Jensen Beach store. Ft Pierce didnt have in stock but said it appeared that Jensen Beach did. Employee even offered to call for me but I said Id just head down. They had none. After playing intercom tag a few times, the cashier finally asked the Mgr to come out. (Cashier was friendly). He looked in the same area I already looked with the same results! He finally said that his only suggestion was to place an order to the other side of the state. I said fine, lets do it.I mentioned that since the map in question was specifically for the area in which his store was located, I would assume hed be ordering whether I needed a copy or not since he didnt HAVE any. Nope, they, (the vendor?), just send an allotted number. So I guess he normally wouldnt be getting any refills until he had sold the 18+ copies of Ft Lauderdale and the 12+ copies of Palm Beach that were gathering dust. He DID place the order for me and he wasnt rude, etc.. Evidently the company has people further up the ladder that handle any marketing, initiative, etc.

Price matches but typically has best price anyway

Nice location with friendly and helpful staff.

A big thank you to Logan for a tremendous amount of help picking out everything we need to get started fishing. He spent a god bit of time walking me through all of the necessary gear and accessories, letting me know what he uses, what he recommends, what to buy now, and what to add to the list for when we get some more experience.Looking forward to returning soon as we enjoy our new hobby!

Has a lot of boat stuff and hardware. Nice that they are open late for those emergencies.Often not enough help available if you have to ask a question.

They have everything!!!!! For boats mostly, but also outdoor activities. Love this store

I’ve been to west marine 1000’s of times it seems and I have never taken the time to write a review. But this time I had a small issue and Katie went so far above and beyond what I would have expected that it only seems fair that I take 30 seconds. Thank you Katie really appreciate it. I will try to see if west marine has something online that goes to corporate as well.

As a boat builder Ive been dealing with this store for quite a few years. The service and selection have always been good . The prior manager was replaced by Janelle Warren. As with any change in management there were some staffing changes,,,, In this case all for the better. Janelle has done an amazing job with the entire operation. I have never had better service in a friendlier atmosphere in any store. Kudos to West Marine, Janelle and the entire staff for an outstanding job!!!!! especially in todays atmosphere..... THANK YOU!

I shop at the Jensen Beach West Marine because of the wonderful and friendly associates. Theyre always eager to help and go above and beyond to do their best to get what I need. The prices arent an issue when the customer service is so great. Theyre open 7 days a week and almost everyday of the year. Name another Marine store that can say that.

Always stocked with gear, but small, older shop.

They match the price for an outboard engine that I wanna with a tremendous discount and in few days I got a call my engine arrived. Good experience so far. Great customer service a girl name Katie at the store took the time to explain everything about the engine.

Very Clean & Friendly nice selection of fishing/boating supplies!!

If you want customer service do not come here.

Janelle offer a great customer service. She made the impossible for me. She got me a gps chart plotter from california in less than 24 hours. Thats what I call great service. Thank you janelle you made our family really happy. I will recommend this place. 5🌟

I returned a a rod to thesthe Jensen, which I purchased at another West Marine. Frank and Matt were excellent. They spent a long time helping me find exactly what I wanted. They were a pleasure to work with . This type of customer service, has made me a lifelong West Marine customer.

Always high prices, but great customer service.

Good selection and well staffed.

Needed a part for my Mercury outboard motor. They didnt stock it but referred me to another place that might have it. They also offered to order it. The part that cost a little over a dollar. They were pleasant as could be to deal with. I had stopped at a place across the street from them and they wouldnt even tell me how I might get the part.

Beautiful facility with lots of products, friendly staff, and pretty fair prices

1 stop shop from frozen bait to boat hardware parts etc.

Nice store. Good service

Prices are good and most times they are stock with items you need

I called store to ask a simple question on if they carried a specific item & associate that answer was unapologetically rude. As someone thats been in the customer service industry for 20 years, I can tell you that Ill never shop there after being talked to you like that.

Wow. I had a list of things I needed Rick was at the register and I ask if he had someone to help me.He immediately said there is only two of us in the store but funny thing is no other customers where in the store parking lot was empty.He then acted frustrated and ask me to go over list with him and I did and then said start on isle 1 I said I need someone to help me because if I get it wrong I’ll fail the coast guard test. He said I can’t help you and that’s your problem it’s your business!So in short if you want any help at all do not go to this store. I called the Stuart location and they told me to come on down they would be happy to pull my items with me to insure I get what I need. As a business owner I would not have Rick working at my store I’ve used the the Jensen location for years and now I will travel further to prevent running into Rick the —-. He obviously has no clue what customer services is or the customer is always right!So upset and a waste of my time!!!!

Very knowledgeable team.

Fast service lots of knowledge

Best place for boating & fishing gear. Very knowledgeable employees.

Good selection of toys for Anglers. Staff is always helpful as well.

Great location and good service. They have most marine brands. Good selection of boat wash and cleaners. Waxes, electric parts, bilge pumps, trailer parts. Staff doesnt trip over you.

Yesterday I purchased some items from the Jensen Beach store. The cashier was very rude. He asked for my phone number 3 times (hard for him to hear me with the 8x8 plexiglass in between us). Scanned my items and then proceeded to complete the transaction. Then he walked to the other cash register and began taking care of another customer. He did not offer a bag or even say thank you. Very unprofessional. In the future I will visit other marine suppliers in the area.

Wish there was more electronic options offered and on display.

The staff is friendly and helpful. The store is a good size with a good selection and variety. Easy access from road for quick in and out.

Friendly customer service, a little light on inventory

Good small store and decently stocked.

Love this place great staff great management

This is the third time I went to make a purchase at this store. The staff, when you see them, is reluctant to help. I just walked out of the store after waiting twenty minutes to purchase over $600 in rods and reels.Last time I was here. The cashier was to busy texting people on her phone to ring me up at the check out desk and when she finally realized she had a customer, she was very rude.I dont thing Ill be making it here a fourth time. Hopefully the store south of here is better.

Easy parking. Very clean. Staff Will help you. All your boat toys...

Staff are always friendly and willing to help.

Amazing amount of items for all of your boating needs. Prices are high.

Good place to get parts and fishing tackle

Nice bait and tackle store. Sells most anything needed for fishing also bait

Where else would you go for marine supplies? Just be careful though, it can get pricey!

Great service and easy to find everything you need

Staff are friendly but you know too expensive

Not the best prices but always have a little bit of everything and have friendly staff!

Lots of clothes and fishing gear. Not enough mechanical selection for my needs.

Great selection, very friendly staff.

Great customer service at this location. They also did a price match for me.

A little high prices still like that place

My order arrived a day early...how much better can you get!

Everything is expensive, but its usually got what you need for your boat projects.

Great staff

Fun store with tons of water related stuff.

High prices for items you can purchase elsewhere. However, they do have some specialty items not easily found locally in store. Clean store.

Good service, good selection.

West marine is not really what it use to be. Not a ton of boat maintainence and repair items. They shifted their focus to electronics and boutique clothing items.

Great place for all your boating needs

Had what i needed. Price ok

Very nice place

They had what I needed.

Very organized and the workers very helpeful

West Marine does not stock CorrosionX products even though they advertise they do.

They way overcharge here you can get the same parts online why pay a third-party save your money and go online

Janelle Warren the manager is tops!

Ridiculously expensive

Has almost everything a boater needs, just a little pricey.

Matt in the fishing department is very helpful

Very helpful and courtesy staff

Worst customer service around! 3 employees standing around at the front of the store talking to each other instead of assisting customers find what they need. Will not spend another dime in that store.

Staff is helpful, inventory is a bit lite

Interesting place for gifts and self

Excellent assistance!

False advertising inside the store

Great personnel lots of help

My favorite place for over priced boat stuff!

Terrible customer service

Always helpful here

Out of stock on many items.

Your place for all things boating, 🚤⛵🚣⚓

All your boating needs

West Marine has some of what you need but very generic overall

Helpful staff

Good store

Very friendly staff

Primo service here

It gave the wrong number

Everything you need

Good

The ideal site for marine items