Our salesman was Butch. He was the best. We bought 2 cars, one for us and one for our granddaughter. We have bought many cars in the past; but this is definitely the best experience we have ever had buying a car. He was not pushy and gave us plenty of his time. He went over everything in our new car and explained and set up everything for us. When we buy another car we will definitely go to Carl Cannon and ask for Butch!

I told the service guy that my truck had a whining sound coming from my engine and I had the same issue on a prior vehicle that required changing the idler pulley. I asked if he had the part and could change it out while I waited. He said they had the part and would analyze the problem. He later told me it was confirmed that it was the idler pulley and they would get started on it. He later came and got me from the waiting area and said they did not have the part and would have to overnight it and could change it out the next day. I told him I did not want to wait and would take care of it myself. It said there was a $140 diagnostic charge that would be waived if I had them perform the work for $210. I did not believe the $140 cost was justified as I had told him what I thought the problem was initially and they had not done anything to my truck but take it to the shop area. I went ahead and paid the $140 and decided to never return to this dealership again.As a side note, I had a bad experience with this dealership years ago and stopped bringing my GM vehicles here to be repaired. I actually bought my GMC vehicle last year at a different dealership just because I did not want to do business with them. This time I thought they may have improved over the last few years and would give them another shot. They apparently have not improved. I wont be back to them ever.

I had a check engine light come on. We needed the car for an important trip the following day. I called the dealership and spoke with Shelby who was helpful, emphatic and got a tech to look at it that day for a evaluation to get a plan to repair the following morning. I got a call by 9am that the car was repaired and ready to go and Jonathan had someone deliver it to our home because fit the timing of the trip. That is excellent customer service A+! Shelby Gilbert, Jonathan Sickles and Joshua Salter have always give me excellent service with a smile, they have also gone above what most people would do. We love doing business with yall because of them!

Excellent customer service. Tommy Parrish was my sales person and he was very pleasant to deal with. I highly recommend him and Carl Cannon Chevrolet

Drove from Athens to deal with Allison. Nice dealership. Allison communicated extremely well in the weeks before the purchase. Did a great job. Would recommend her to friends.

Richard Bisso was a great salesperson! Loved doin business with him. Super nice guy! Brian in finance was great too! Ill continue to buy from here because of them!

I was able to drive my car.They had someone to take me home.She was so nice. Johnathan called me to let me know what was wrong and how much it will cost.He was very professional and informative. Then he had someone to pick me up to get my car.The receptionist was very nice.I couldnt ask for a better experience.

The salesman, Keith, was very good. He was attentive and made us feel important. The finance person (can’t remember the name), was terrible. We made the deal over the phone and drove three hours from Georgia to pick up the truck. The negotiations were done and I still had to wait FOUR hours to take 18 minutes to sign the financial paperwork. I had one couple in front of me the entire time so there wasn’t a long line of folks. The finance individual blamed it on “technical issues” with his computer system. The salesman was very apologetic and I don’t see this as a smear against Keith’s professionalism and attentiveness. I left my home in Georgia at 9 am and got home at 8:30 pm. Almost a 12 hour day for a truck that was settled on the price the day before. I believe that the wait was solely because of the finance paperwork. Either way, I don’t regret the purchase and I love the new truck!

My car was in the shop for about 8 days, counting the weekend. They always do wonderful work and the employees are always nice.I know if you want expert work done on your ride you need to keep it running, mine is a 2016 trax, and I love my car and would like to keep it going.The only complaint I have is the price for repairs, and I know the employees are good at their job, and I can not fault them for labor and supplies, at this time everything is so expensive!!! The repairs took nearly all my savings, I just hope and pray, it runs good for the next ten years,!

I had an appointment on Tuesday 6 July 2021 to replace the rotors( hot spots) on my 2020 corvette. On 6 June 2021 GM Warranty had agreed to replaced the rotors. Due to some confusion with Toby I had to contact GM Warranty for a case number, the number was provided by GM. While GM was on the phone with me Toby requested for GM to contact him by phone. While on hold with GM they came back and inform me that Toby stated rotors was bad due to my driving. So GM would not be responsible for replacing the rotors. I was not happy with fact that Toby thinks that he knows how I drive my car or the fact that he trying to tell me how I should drive my car. I would like thank the Carl Cannon employees who step up to investigate the situation that help make everything better. Because of that I will always utilize Carl Cannon of Jasper to work on my car. Lets not forget Jo Lee and Kirk who were very professional with taking care of the situation. I take my hat off to them. They were with me all the way. As for Toby, I dont know him and dont care to know him and I rather not have him doing anything to my car in the future.

I have bought vehicles from several different dealerships in the last 44 years. This was the best experience I have ever had. I will recommend Greg Williams and Bri Ventura to all of my family and friends!!

I made an Internet inquiry on this vehicle 2012 Corvette. I told him I was from another state and I wanted to make an out the door offer on the vehicle including taxes tag etc. I made the first offer they declined and then I countered and they excepted. Made it sound like the deal was going to happen I gave them all the info including a deposit to hold the vehicle till I get there next week. I get a phone call back oh the price doesnt include the tax. The new price is $1800 more. I said thats not what we agreed on however I guess the manager made a mistake. Which I highly doubt. They wouldnt honor the deal and expected me to come up more money. Horrible dealership I wouldnt do business with them. The manager didnt even have the heart to call me. However my sales person was very nice and I know it wasnt his fault. His name was Tylor.

The service advisor was great and very friendly. My car was fixed which I was very happy with.

I have no complaints! The salesman (Gregg) was amazing! He and the manager made sure to broker a deal that I could not resist! I was not wanting to buy a vehicle for another year, but I could not turn the deal down.

If I could give them zero stars I would!! Carl Cannon is so dishonest!! We came up Wednesday to test drive a 4 runner but they said we couldnt drive it because the latch that closes the back was damaged so for us to come back on Friday when it was repaired. So, today they call and I told them we will be up this afternoon and that I had the check for the vehicle provided it drives good and Allison told me that they would not sell it that we were first in line, but they did sell it. I WOULD NOT trust these people. They lie and they are dishonest!! They care NOTHING about their customers they just want your money!! Truly disgusting individuals!!

They gave me a price on a key and programming over the phone and didnt honor the price when I got to the store. Still bought the key and programmed it myself. Google gives excellent advice on programming. Saved me the extra $120.00 that they wanted to charge me. Its not the issue of the money, its the issue that they dont honor what they say they will do.

Great people, great service, will definitely do business with them again!

Greg Williams was the best. He got us the best deal and was very honest with us about the whole process. It was a quick, smooth and an overall enjoyable experience. They even offered us pizza while we were completing the paperwork.

We bought our truck from Josh. Who was excellent. Told him what we were looking for and he found the perfect truck. His knowledge of the features and how everything worked was exceptional also his dedication to the customer was outstanding. Tim was great for handling the financing paperwork and made it super easy. Great team of people and will continue to use this dealership.

From the cold call to the dealership 30 minutes before closing to see if the vehicle I wanted was on the lot up to the following day I couldnt have been happier with the Greg Williams, and the people at Carl Cannon. Greg kept me informed of the process, and was willing to meet my needs to make the deal go through. Easiest, lowest stress car buying experience Ive had. Also one of the quickest.

Very responsive to internet inquiry (within minutes) and fast execution of a fair deal. Responsive to my questions about financing, interest rates, etc.

Personnel was very informative and quick to assist. From the initial call on a software recall issue, to scheduling, through having the software update completed, the Carl Cannon Chevrolet Cadillac Buick GMC personnel was impeccable.

Everyone was friendly. Super helpful. Fast and easy experience. Will definitely go back.

Richard was fantastic. Had everything ready to go and listened to everything I was looking for and wanting. Worked hard to get me where I need to be in order to purchase a new vehicle. The experience was great

Both Richard and John were excellent to deal with. Im a very picky customer and they took a lot of time to get me exactly what i asked for. The buying process was easy and no haggling. It was all around a great experience.

I enjoy coming and seeing everyone at the dealership Everyone is always so friendly and nice The only complaint I hv is Why does the service department never gv us the customer a discount or send out coupons for oil changes But besides that Everything is always good

JONATHAN SICKLES IN SERVICE IS A VERY GOODHE IS ALWAYS READY TO HELP ME WITH ANY PROBLEM I HAVECARL CANNON IS NOT MY CHOICE FOR REPAIRS, (DUE TO LABOR COST) BUT I DO LIKEDOING BUSINESS WITH JONATHAN -- HE IS THE REASON I COME THEIR.CARL CANNON IS VERY FORTUNATE TO HAVE SUCH A GREAT EMPLOYEE AS JONATHAN.

Butch was perfect! I wanted an Equinox but wanted to shop from home because of Covid. I reached out to a ton of dealerships. By far, Butch was the most professional and caring person I spoke with. He was genuine and treated me very well. He was always quick to respond when I had questions. I really appreciated him and now we have the perfect SUV for us!

I scheduled my service myself online. It said to choose up to 5 services, out of about 8. So I did. I thought there was no way there was this good of a deal to get oil change, new air filter, new wiper blades, etc., but nothing said those cost extra. I get to the dealership and the service manager tells me all that is extra, but I explained how it is set-up online, and her response was, I am not sure what it looks like, or says online. We have nothing to do with the website. Corporate creates it for us. I didnt even know you could schedule an appointment online. Great customer service there, right? The price for what I actually was able to get is most definitely not worth it. The only reason I scheduled an appointment was for all of the services that were included online. I will do my service myself from now on. Also, they broke my personal front tag while washing my truck. They said I can buy any tag I want, bring the receipt to them, and they will pay me for it. We will see how that turns out. They should have compensated me on the spot. Me doing all the work, THEN them paying me back, is a lazy way to do it, and obviously a hang on hope of me not coming back for them to give me a reimbursement. We will see. I will come back one more time to bring the guy the receipt for my new tag that I buy, but that will be the last time. I did not feel appreciated.-EDIT: I did buy the same tag, went back to the dealership, showed them the receipt, and they payed me without question. I thank them for that, but I still should have been reimbursed at the time of the issue, because I had proof of purchase on my phone at the time.

I had concerns about spending time at the dealership, we completed the purchase arrangements over the phone and I went by for a few minutes to sign and take delivery!!!! This was about as simple and complete as I could ask. Thanks Carl Cannon.

Greg was great! Went above and beyond to make sure we were happy. Great dealership to visit

The people were friendly but looked t the vehicles by myself after saying I was interested in buying. Also had my car worked on $1000 later and it still broke down.

I purchased a Chevy Silverado 2500 hd from here in November 2020 including the extended warranty. May 13, 2021 rolls around and my truck supposedly needs a new ECM. My warranty covers this specific repair. Unfortunately, GM has discontinued this specific part. The service dept. informs me the warranty company has approved for the repair and that theyre going to send it off to get remanufactured after two weeks of having my truck at their shop without any update. Yes, I had to call them for this information. Another TWO WEEKS go by just for me to have to reach out to them again and the first thing my service advisor ( Logan Minshall ) tells me is that the remanufacturing company wasnt able to repair my ECM and he just found out this morning (6/10/21). Why do I have to call you to receive critical information? My guess is that he was never going to call me. You shouldve updated me immediately once you received that news. Carl Cannons service department is by far the worst service department Ive ever encountered. My truck has been with their service department for over a month now. The service manager ( Toby Hill ) and his staff lack communication skills. One word to describe this service department would be lackadaisical. If I could give 0 stars I would.. The warranty company has offered to help Carl Cannon find a part but they have rejected the assistance numerous of times.

The salesman Greg Williams took care of everything and he and the staff stayed late to to finish the deal, couldnt ask for better people

I brought my corvette in for two reasons. One to get a tire repaired and second to get an oil change. Your service advisor said he couldn’t repair my tire due to insurance reasons and didn’t even take the time to look at my tire. I carried my car to a tire dealer in Jasper and didn’t hesitate to repair my tire. On the subject of the oil change I was very pleased.This was done very promptly and as expected.

Shelby and the Express lube technician did a great job.

The initial experience was great. after the sale was made i was dropped like a hot rock. I was trying to buy multiple vehicles and after I was sold the vehicle you had available the customer experience turned south. After multiple weeks of no communication I received a call from what seemed to be a junior sales rep asking if he could help me

When I picked up my vehicle there were greasy hand prints left on the hood and driver door. Other than that there were no issues.

Not only did I a get a great car for a good deal, but the salesman did an excellent job of making sure I was comfortable with all the new features that the car included. Grady Butch Foster is the best in the business. I would highly recommend him and this dealership to anyone that I come in contact with. I love my 2020 Buick Envision !!!

Best experience I’ve had buying a commercial vehicle - Richard Bisso and Julian Poole are fantastic to work with. They delivered my truck on time and had all the paperwork ready. The entire process took maybe 5 minutes. Time is money in my business and these guys took great care of me. I would recommend them to anyone.

Had a great sales person made my day. mr franklin walked me through each step of the buying stage helped me understand everything we were doing. got the car i wanted at the price i wanted great delearship. j ford.

My salesman made me feel like he got me the best possible deal I could get

The service manager Jonathan was great, he took care of my issue.

Extremely helpful and friendly sales people. Was helped by Keith Rice. He was very patient and helpful in getting the keys to anything we asked about.He never rushed us or tried to pressure us into anything. Will definitely make the 90 mile trip back for another vehicle in the future.Thanks again for a great car buying experience.

Very pleased, staff was very kind and friendly, plus my car runs like a dream

Everyone was kind and very helpful. Very happy with my deal!

Always enjoy talking to Butch Foster and buying new vehicles from him.Butch works hard to take care of his customers.

Fast service. Everything went as planned.

Most Professional, Friendliest, Courteous, Kind and Considerate group ever encountered at a dealership!!!! Joe C

Richard Bisso made the purchase as pleasant an experience I’ve had buying an automobile.He met me at the door and walked us through the entire purchase. His attention to detailMade the process smooth

I had my corvette towed for analysis. Motor ran though no acceleration trans okay but button would not come up. 3000 to fix it. Too much for a few fuses, bushings, and possibly new gear assembly and an accelerator assembly. I am a veteran whose job was to work on M1A1 tanks and was asked to learn how to work on Blackhawk helos so I have knowledge of mechanics. I am a disabled veteran so I was hoping for you to do it at a reasonable price. I received my car with the steering wheel disassembled and my inner fuse box open and exposed. I was surprised to say the least with 480 bill. I want to get a Cadillac within the next 6 months and I considered you but Im concerned heavily that will I get good service?

Ms Duncan was exceptional with the sale and putting me in a vehicle that suited me best. Working out of town she sat up delivery so that I didnt have any loss time from work. Shes still helping me outfit my truck. I will give Carl Cannon future business

Such a friendly, clean and efficient dealership. I recommend Carl Cannon for your dealership needs.

Sale price was fine but gap coverage was about 750 dollars more than I was led to believe and extended warranty was way more than I was led to believe, actually I wish both were off my contract and I probably would have been happy but I am not.

Had my car for FOUR MONTHS. Paint was chipped as though someone back in to one of their poles. When that was mentioned, it was dismissed and nobody said anything else about it.Get my car back and not everything was fixed. It runs rougher than it did before bringing it in.Not only that, but NOW my air and heat do not work. It doesnt blow ANYTHING out.When I called to discuss this with them, they informed me that I may have to pay a diagnostic feeI will never do business with this place again

Mason Anderson was the best !! He was like Family .He went out of his way to help us !!😍

Everyone is nice and friendly. Makes for a good experience.

I called for an appointment. All I did was get in line like everyone else driving up. “ What is the point in making an appointment “?? I asked for the tires to be rotated also. That didn’t get done. So they had to pull it back through the line. Should have been routine. Other than that thanks for the first free service. I’m sure the next ones will be expensive

It was overall good. Tommy Parrish is an excellent salesman.

Undoubtedly the best car buying experience of my life!! Carl Cannon Chevrolet has won me as a customer for life!! From start to finish, each and every person I dealt with was an absolute pleasure. I am proud to be a member of the Carl Cannon family!!!

Jonathan was awesome. Very polite, on point, and great character. I will use him as my tech when I need service on my vehicle again.

My husband and I went to the dealership and found a vehicle we were interested in. We drove it and liked it okay (we were in a time crunch because someone had hit me and totaled one of our cars). We went inside with the salesman and did some PRELIMINARY paperwork. He went out of his office for a few minutes. He came back with a proposed payment that was a lot more than I was comfortable with. I gave him a number that I felt could be more in keeping with what we had in mind. I also told him that I wanted to think about before he did ANYTHING else. He wanted us to meet the sales manager because “she’s a really nice lady.” We agreed. After waiting for quite a while a lady comes in and tells us she’s been working with the bank to get the payment where we wanted it. I told her the same thing I had told the salesman at which time she told me she had already run credit checks on both of us. Needless to say I wasn’t happy and would NOT have bought a vehicle from them after that. We came back to our hometown and within a very little bit had found the car we wanted. I don’t plan to EVER go back to Carl Cannon. The only reason they got 1 star from me is because you can’t give 0 stars.

Johnathan was my advisor. I’m a finance director for a dealership and I’ve been a GM and GSM. If I were taking over a store and needed a service manager, he would be my first choice. I wasn’t an easy client to deal with as I was stranded away from home, but he went above and beyond to make the experience as easy as possible. I haven’t been reimbursed by trip interruption yet and I’m loosing hope I ever will be, but the Carl Cannon organization did its part and for that, I am eternally grateful.

My 75 year old sister bought a used car from keith rice.She told him she didnt want any extra.Next day after she signed a group of papers she found that they added $1008.00.She asked salesman rice to remove it..he said they add that to everyone..RIP OFF of an old trusting customer is a NO mr.rice

I was shock i was approved for a loan without a cosigner.Very much blessed this day at Carl Cannon chevy.Staff was so nice and professional

Terrible service, very expensive if I can rate this cero star is better

Great service.

Mr. Softly was very nice and helpful. He made our car shopping experience wonderful

Tyler made the process of upgrading my 2017 trax for a 2020 equinox easy. Thanks for being so patient with me. Glad we made the deal!

Greg was great to work with.

Salesman Mr Franklin was very nice and knowledgeable. Made our buying experience a great one

Sales and service team are amazing! Wouldnt get my car from anywhere else ❤

My dissatisfaction is not with service at Carl Cannon but seemingly with a manufacturer decision on the transmission on my truck which shifts very rough

Fast service and job well done.

Oil change is to high. Rotating the tires is and extra $55.00 dollars$140.00 to get and oil change and my tires rotated. Way to high.Will go to Pecision next time.I have purchased all my vechicals there. Times ar changing.

They where very patient and informational about everything. They where so helpfully in getting my trade in there and on pricing them.

I have purchased 6 new vehicles from Carl Cannon in Jasper. They are great to give you their best deal and they take care of the vehicle after the sale. Everyone is great from my salesman (Boogie Franklin), The finance dept and the service department. I wont shop anywhere else for my vehicles.Thank You Carl Cannon for being there for me and my family!!!Charlotte Clark

I went in to look as some of their truck selections because I plan on buying a truck soon. I told the guy I was just looking around and told him what I was looking for he was super nice and I test drove one but when I told them I wasnt looking to put a down payment that day they acted very rude and pretty much just stopped dealing with me. I was planning on coming back with my boyfriend in a couple of weeks because of how nice they were in the beginning. NOT ANYMORE!

Butch Foster and Tim Dodd were great!

Awesome experience!!👌 I recommend Carl Cannon to anyone looking for a dependable vehicle. Be sure to speak to Tommy Parrish and tell him I sent you!!

Excellent service department .All departments employees ready to help. This dealership was spotless .

Well, I had a 1:30 appointment to get my oil changed.. It took them a hour and a half..Not thrilled about that.....But I like everything else about the place..The staff is super friendly and they make you feel at home.....

They were great. Did everything possible to get us exactly what we wanted

This isnt just a place of business this is a home were everyone is treated equally with respect. I am proud to be an employee here at Carl Cannon Chevrolet Cadillac Buick GMC!! A great place for your service and car buying needs.. If you havent experienced the dealership come on down and just walk around. again an amazing place.

I was very satisfied with the repair of my Envision performed by your Collision Center.Your receptionist was was very efficient and set us at ease.We were expecting a rather long wait before the work would be done because we were warned that part supply could be delayed, but all in all, repairs were completed in a reasonable time!We were pleased that we had all the process, delivery from accident site to the Collision Center, rental car, and the actual repairs were accomplished locally!

Service was great, nice people. Just wasnt a wonderful overall experience.

Bought a magnitude of cars and trucks here. Curt Ballard,Greg Williams, Johnathan Lee, and Johnathan Sickles are hands down the best. Super nice guys. Great service. Great prices. Highly recommended.

Excellent service with free pickup and delivery

Sad when you have a deal made $2000 cheaper with an out of town dealer and try to do business with your local dealer and they lead you on all day. Then you are headed to the dealer to purchase your truck at a higher price and they call and say we have sold your truck and cannot sell you another truck.Response to ownerI was told that the truck was at a sister location. I fully understand that a truck can be sold and you have no control of the situation, but for me to be told that you can not sell me a truck at all is not good business. I believe that the truth of the matter is that their was not going to be enough money to be made of my purchase so this is a way to get out of a deal.

Very friendly & helpful

It was good.

Great as always

My husband and I were on the way to Birmingham when we had a tire blowout on 22 just past their dealership... they were quick to send someone to help us put the spare on, as well as locate us a replacement tire!! Thank you Jonathan in the service department for all you did to get us back on the road to enjoy our weekend!!

The best service in North Alabama! I took two vehicles to be serviced. Logan Minshall, Service Advisor, took great care of my daughter and I. Unlike the Huntsville and Cullman shops, Jasper got the JMA maintenance warranty information for my daughters SUV, called it in, and the oil change was free, which was suppose to happen vice me getting reimbursed. My Camaro needed a triple flush for a shuttering issue with the torque converter. I have only driven it home (about 30 min) but it stopped the problem immediate. It is well worth the drive to visit Jasper! Logan and the staff has just made Jasper my new Chevy home. I normally dont write reviews, but thought I should since the experience I had was over and beyond others.

Easiest car buying experience! Everyone was effice

Awesome service, VERY NICE staff...

Salesman was out the door and meeting us before we even got out of our car. Because of the website, we knew exactly which vehicle we wanted. From pulling into the lot to pulling out with our brand new vehicle, we were only there 3 hours. Great experience!

Easiest and best buying experience we’ve ever had. Would highly recommend this dealership!

It was a great experience! John Softly was awesome!!!

Purchased a brand new truck from them in February of this year. 2cd time its been in the shop. 1st time the ac didnt work and now the torque converter needs replaced. Good luck getting waited on. Made an appointment and still cant get waited on. They were supposed to have me a loaner when I arrived after work and doesnt look like thats happening either. I will never purchase another vehicle from them again.