I had purchased all of my Furniture from Slumberland since moving to Janesville. They delivered a damaged piece last month, and decided to hide behind policy of having to report damage within 5 days. I reported it on day 6. Totally unwilling to work with me other than recommending someone to hire to fix it.Manager fed me a few stores that his employees directly contradicted. Definitely do not recommend.EDIT: The irony of their reply is their delivery guys literally told me “we slide these things around on the skid cardboard all the time” as they slid my stuff from the truck to my garage. I, in fact, used an appliance dolly to move it.So now they’re directly calling me a liar on top of not helping with damage furniture. That makes it all better.

You were very kind and understanding I know that I will enjoy my New Lift Recliner Chair it will be very useful for me!All of you are GREAT AND LISTENED TO ME AND UNDERSTOOD ME!Please tell Cooper Hi 👋 & Thank You For Letting Me Pet Him! Stormy Says Hello Also!!

I had been texting with Chad about the TV stand I was interested and he had answered all my questions thoroughly. I only had to go to the store to see the quality of the piece. It was good and solid and came assembled compared to a similar one at a similar price I was looking at elsewhere that Id have to put together myself!

Chad was my salesman and truly was incredible! I needed a new bed but was unsure of what to buy. He listened, was patient and therefore helped me find exactly what I wanted and needed! I hope Slumberland knows just how lucky they are to have someone so kind. You all definitely need to hang on to this salesman!

Bill was awesome! Friendly, helpful, and catered to our needs. No pressure and nothing we didnt ask for. In the end we got the best bed Ive ever slept on at a reasonable price. [Edit] I went back for the pillow. Anyone who works with Bill knows. Hes just so passionate, and he remembered me and my fiance by name.. Even recalled we recently moved to the area. I cannot say enough good things about him!

Chad was just the right amount of salesman. There but not pushing. We found several things we liked, came away with an excellent price on a really nice couch. Its in stock so we get it soon. Cooper is the perfect mascot, every home needs one like him. 😉. Thanks.

There was no pressure. Salesperson was knowledgeable and listen to what we were looking for. Very pleasant experience. Shopped around and bought from Slumberland.

Website provided the details I needed and then the sales person, Tom, was very helpful. Im pleased to be doing business with Slumberland again and am looking forward to my new chair.

We had a great experience working with Bill Lohr in the Janesville Slumberland while selecting our new leather La-Z-Boy recliners. He was very knowledgeable on the construction/materials, manufacturers and overall quality of all of our options. We never felt pressured to make a purchase & Bill was very patient with us as we wandered around the store for over an hour. He didn’t hover and gave us time to think/talk privately without us needing to prompt it. We will definitely ask to work with Bill for our Slumberland shopping in the future & highly recommend you do as well.

This was a great experience. Bill was amazing a really helped me find what i needed. He gave me time to try different beds and figure out I was looking for. Thank you for making my first trip into a store since the start of the pandemic a great one. I’m so excited to get my mattress!

Sales associate was very helpful. They have a great selection of pillows and mattresses.

The staff was super nice and family friendly! Had a great experience!

We had a great experience in store. The salesman, Chad, let himself be known and allowed us to mattress shop at our own pace. He politely answered our questions and gave us a quote without any pressure to return or force a sale. When we did return, he helped us make selections and only up-sold us to a sensible pad. The store was neat, clean, and not over packed. Overall, an excellent time.

I liked I was helped right away. Liked was left to try out and think. The only thing I didnt like was a few choices and had a color in mind and didnt quite get what I wanted but price right .

Chad was very welcoming and low key. No high pressure sales from him! Nice selection of inventory, although we are disappointed in the delivery time. Not in your control, however. Love the fact that you give 10% of your profits to the needyChris & Denise Janssen Eager

It was wonderful dealing with you yesterday and today! Thank you for all your help! I really love your store!!!!

I dont have a lot of time to shop because I just bought a house and am in the process of moving. I had some furniture needs and called ahead and spoke with Peggy. She set me up with Bill and when I arrived he had pre-shopped for me making my time at the store very efficient. Bill found what I was looking for and more. After I move in to my new home I will be back for additional needs. Bill and Peggy were professional, patient and pleasant to work with.

Great service. Very nice furniture and beds with alot of great deals. I just needed a box spring for my bed and will be getting it tomorrow already and I just ordered it today. Thank you.

Very courteous and helpful also liked petting their dog thats awesome

Tom is and has always been a great salesperson. He is very knowledgeable and thorough, and he answered all of my questions. Delivered in town in less than one week.

Fast curious service. Vey helpful with finding exactly what we were looking for

My husband and I went into Slumberland to look for a new mattress. We had been here before looking a couple of months ago so we had a slight idea of what we were looking for already. We were not greatest at first, but we dont mind that, especially since we already knew exactly where we were going and what we wanted. When Tom did come up to us, he was very friendly and made sure to let us know where we could find him if we needed anything. I truly feel like this was amazing customer service and would highly recommend.

We live in another state and have a home in Edgerton. We needed a sectional to be delivered that weekend I called Slumberland and Jason from the Janesville location went out of his way to assist us in finding a sectional that would suit us and could also be delivered prior to the weekend. Jason was very pleasant, professional and made the experience very easy and pleasurable. We will definitely look to Slumberland Janesville for our future needs.

Chad was so helpful and nice. He really knew what he was talking about and explained everything in great detail. Im very happy with my purchase.

Bill was the man. Not pushy, catered to our needs, even showed us a few bells and whistles for fun. Cant say enough good things about him. No chip reader on the card swiper caused some headaches (thats for you Bill, we got your back). Bill gets a 5 star, slumberland gets 4 until they update the card reader.

I started the search with Chad and then the following day ended the sale with Lonny.We bought a mattress through the advertised sale with a box spring and mattress cover. Lonny was very helpful checking inventory and attaching the discounted price to give me the best deal. We probably saved about half price from retail!Very satisfied!! We were able to pick up the units about two hours later by the way of virtually a touch free environment.

Had an excellent experience shopping at Slumberland Furniture in Janesville. The sales staff is experienced and professional. John Heiting helped me; his knowledge was very helpful and he understands the voice of the customer!

Went in looking for furniture and worked with Lonnie. He was very friendly and honest and understood what we were looking for! No pressure or gimmicks just kind friendly service!

It was a very pleasant experience. Wed recommend them to a friend and we will go back. Nice crew! You could tell they enjoy working together.

First, mattresses at mattress firm are way cheaper (Posterpedic Serenity II 14 inch is 1699 at slumberland and 1499 at mattress firm; Slumberland tried to say in their pricing guide that the mattress is marked down from $4000+ all the way to 1699 which is laughable). My one start isnt really about the price difference, they can charge what they want, my one star is about the huge display for Mike Lindells MyPillow. How can any self respecting company advertise for a known conspiracy theorist unless they themselves believe in such conspiracies?

Usually furniture shopping is the worst! The salespeople stalk you and they always try to force a sale. Not here! It was great! This was our last stop, we had already stopped at 5 other furniture stores and when we walked in... nothing! No stalkers! The first person we saw basically said, Im not going to annoy you, if you find something or have any questions, let me know. We found him when WE were ready. It was a great experience. I would definitely recommend them for your furniture needs.

Low pressure. Good inventory. Lonnie very helpful.Will shop there again.

They lie to you if delivery. Delivered broken furniture been waiting 10 months to get fixed. They have 0 customer service or never return or keep you up to date on things

Loved our customer experience. Nice variety to choose from. Bill was so very patient, knowledgeable and personable. 5 star all the way!

Lonnie and Tom are fantastic! They sold us our sectional today and we cant wait to get it into our home! Thanks again you guys. The best sales guys ever :)

Prices were in my price range. The quality of the furniture are great. And the warranty is amazing especially with having young kids

Great customer service and quick and easy ordering in the store. If the furniture arrives within the timeframe given then this will be our best furniture buying experience ever! Looking forward to our new pieces!!!

We are awaiting delivery so this review is a bit premature, but we were nonetheless so thoroughly pleased with our experience at this Slumberland location. We have been searching ceaselessly for weeks for a sectional that was reasonably priced for the quality and available with a lead time that wasn’t the 8-12 weeks many others were quoting us. We found that here. We were lucky to get the deal we did, albeit on a floor model. Chad was a great associate to work with and made us feel confident in our purchase.

I Love the various options they provide for purchasing furniture😃😍 as well as their exceptional customer service!!!

Delivered the living room furniture in the wrong color, and also delivered the wrong bed frames. They had to leave and come back with the right frames, but the frame was put together with the wrong bolts, because of that the frame is loose & constantly squeaking, also the headboard is already peeling. Paid a lot of money for that bed frame, and I have to go to a different furniture store to buy a new one. They also charged us $70 for the mattress protector, you can get the exact same one on Amazon for $30. It was a complete waste of money, and I will never shop at Slumberland again.(response from the owner - 1. Not under my name, so there is no way you looked at any of your records 2. Been calling for days, all I get is transferred and put on hold.)

Great customer service great prices

I have to say going into their store, I thought it was going to be like all the others where you are escorted around feeling very pressured, but Tom sent us in the direction of what we were looking for and told us to come to the desk if we had any questions at all! Very professional and very knowledgeable about the couches and loveseats we had questions on that were displayed on the floor. I have not received my furniture yet so I can only rate the service I received which was amazing! So looking forward to getting our new furniture. Everything was reasonably priced as well. Once we get out furniture, if Im disappointed I will be back to change the review. But Im pretty confident it will be amazing!!!

The salesperson that helped us was very kind and patient as we made our choice of furniture. It was a pleasant experience to shop here.

Slumberland has a great selection of recliner’s and their prices are fantastic, also very friendly and helpful staff. Highly recommend!

My husband and I would highly recommend working with Tom from Slumberland. Tom is knowledgeable, professional, and personable. He helped us find the right bed for us leaving us feel comfortable and confident in our purchase.

There was no pressure, Tom was very helpful. Found just what I wanted and it was in stock!👍👍👍

If you need furniture, please go to Slumberland in Janesville and ask for Bill Lohr. My husband and I happened to be lucky enough that he approached us and asked if we minded him working with us during our shopping trip last weekend. He was so thoughtful and honest. We felt very well taken care of and he listened to our wants and needs. I would highly recommend shopping there for your next furniture need. Ask for Bill! You wont be disappointed.

Bill was fabulous!!! Showed us the differences in quality and we so appreciate that he is the best!!! We have been working with him for a long time and admire his honesty and expertise!!!!!

Not a pushy salesman. Very helpful and knowledgeable of warranty plans and exactly what I am paying for.

Customer Service agent Jake was great in helping us find a furniture color and fit for our timeline. Delivery gentlemen were on time and courteous. They also helped with tips on attaching and detaching the rocking chair backs. Overall we will use them again.

We just bought a house and need to furnish it. I called ahead and was helped by someone on the phone who was very polite. Later I went in to check out a specific sofa, but had to leave because not only were customers shopping without masks on, but the sales associate that greeted me at the door had his all the way down below his chin, huge smile. So weird. I confronted him about it and then I left. I made an appointment to shop in a different Slumberland location quite a ways away. The other location explained to me that the one in Janesville is franchised and their corporate locations are strictly required to follow mask/health mandates and guidelines.

Not to bad of price on thier items. Nice quality furniture. Very nice friendly staff. Very helpful and answer all my questions

We visited Slumberland Furniture and were immediately greeted by Tom Campbell the Assistant Store Manger, he was very friendly, helpful & guided us to the area we were interested in.Have worked retail sales for over 40 years, I was expecting a high pressure salesperson, but was pleasantly surprised to find he was patient, caring and answered all of our questions about the item we selected.He was prompt about calling us to set up a delivery date & time and letting us know about the special order item taking a few weeks to arrive.***I would highly recommend this store to everyone, having been a business owner myself, the best advertisement is Word of Mouth & Awesome Customer Service!K. Smith. 9/26/2020

The gentleman who helped us was very kind and knowledgeable. We didnt have several salespeople approaching us. It was a very smooth process.

Chad was awesome didnt bother us a whole lot. Came to check on us periodically make sure everything was okay. Very helpful with information when we ask questions. My husband and I will definitely go back.

Great products, prices and customer service! Lonnie is great to work with!

Nice selection. Pleasant and knowledgeable staff

Not a great experience for me this time. Couch delivery was delayed a week because truck was too full and when lady called to setup delivery the following week she was very rude. Wanted to leave a new couch in drive way when we were out of town said it’s just like an Amazon package. Will shop around next time.

Very low key while being available for any questions. A pleasure to shop

Our salesman Tom Campbell was very courteous, professional and friendly.He was very helpful and straight forward honest with us about finance options. We had a very nice conversation with Tom about our dogs and pups. It was a very pleasant experience and we would recommend Tom to friends and family interested in purchasing new home furnishings.

Great service! Great balance of checking in with us, and letting us wander.

I stopped in to take advantage of their Black Friday deals, and I got a great deal on a sofa chaise that was exactly what I was looking for. We were helped by Bill, who was very friendly, patient, and knowledgeable -- all without making us ever feel rushed or pressured to buy. We had a very positive experience. Thanks, Bill!

Very helpful associates and good overall experience.

Definitely a great retail experience! I found the perfect TV stand and had the pleasure of being waited on by Jacob. Keep your sense of humor, Jacob!!

Our salesman Tom was wonderful. Not pushy in the least. Gave us time to look around the store and answered all our questions. Very knowledgeable about the products we were interested in. Didn’t try to steer us in the direction of more expensive items. I would buy from him again in the future. Thanks Tom!

We always deal with Bill. He is so nice and helpful. We have bought a queen size mattress and had an issue with it and they warrantied it and gave us a new one. Pretty much hassle free. We just bought a recliner today for a very good price.

Bought a couch, chair and lamp at Slumberland in Janesville tonight. Tom was an excellent salesman. He took the time to listen to our needs, explained the products well and made sure we would get the furniture delivered in a timely manner.

Great selection, reasonable prices, and the salespeople are excellent. They were very available but didn’t bug me at all. It was nice to find a furniture store where the salespeople don’t stalk you!

Great use of resources!

Extremely friendly service! Not over the top in your face service, but friendly and there to answer any and all questions or concerns. Assistant store manager, Tom Campbell was incredibly helpful and friendly. Wonderful experience. Absolutely will be back for future purchases!!

Priced twin over full bunk beds at many local stores and came back to Slumberland because of the price, build quality and personal service we received. Cant wait for delivery. Ended up buying a new bed for ourselves as well. Great prices.

Lonny was great sofa salesman, definitely recommend shopping with him.

Bill the sales person was very nice very funny love to see him again Id like working with him he helped me out a lot. Have a great day sorry it took me so long to get back. Judy K

The help was great, purchase was easy, and delivery was fast. 10/10 would recommend.

We worked with Tom Campbell, and he was awesome! We were there 3 times before we ordered our La-Z-Boy sectional. Tom was very helpful and answered all of our questions. He worked with us to help us figure out what we wanted. Cant wait for delivery day! Highly recommend Tom at Slumberland!

Great staff very helpful.

Owner is really friendly and nice. Store was clean and had alot to choose from.

The picture on the website showed my chair with an ottoman. If I knew it didnt come with the ottoman, Id have chosen a chase lounger.The sales people were very nice. The chair is nice. Corporate needs to do a better job at messaging.

Super friendly. No pressure sales. Fast, accommodating and kind.

Very knowledgeable and NO PRESSURE!

Chad was a great guy to work with he was very patient with us, as we had a hard time choosing what we wanted. He went the extra mile to help us. I would definitely recommend them for your furniture needs.

My salesman, Tom Campbell is a rock star. I’ve bought several items including a king size bed, dresser and several recliners through Tom. He is very knowledgeable and friendly. He always takes time to ask how me and my family are doing. He is a great person and represents Slumberland in a great way. I’ll always be loyal to Tom.

We had an amazing experience with Chad. He took the extra time to go over and discuss each product with us and he definitely made us want to return as we have had several times. Our home is filled with Slumberland products. We love the service that we get and the products. We definitely recommend Slumberland.

Exceptional service. Ask for Bill.

Found the perfect coffee table for usDisappointing that they would charge $60 to deliver a table 10 milesThen told even though it was on the floor it would have to be ordered and may be up to 2 months before it arrivesSalesperson was friendly and not his fault that store policy is not very customer friendly

We enjoyed our visit because no one was afraid of us coming into the store and we could try out mattresss with ease even went and got pillows so we were more comfortable in trying out these many beds..I know we are going to enjoy our new bed when it comes.thank youAlva Robinson

Prices look good, but the whole time there the three sales guys talked to each other and never bothered asking if they could help. I get you dont want to be a pushy sales person, but at least acknowledge that we are there. Would it be so hard to say welcome, let me know if I can help. Bought from Amazon instead. (Edit: I appreciate your response below, I will come back again!)

We had a wonderful experience here. Our salesman Chad was extremely helpful and really nice, almost like he wanted us to get a good night sleep. Id suggest going there for a mattress

Purchased kids foam mattresses. Greeted immediately but allowed us to look around. Once we picked out the mattress, we were quickly helped again to purchase it. It was in stock and were able to pick up immediately. Very please. Friendly staff.

They were very courteous and dealt with us very fairly. The 4 star rating is not truly against on Summerlin its against the pricing system. They were great to work with.

They had in store what we wanted to check out from the online pictures. We liked the sofa so much that we chose to purchase the recliner as well. Im a severe asthmatic & was VERY worried about going in the store. The associate had basically a clear path for me to try the furniture then head back to pay w/o risking exposure to anyone else.

Jacob Klewin was our sales person. He was very helpful and answered all of our questions. We cant wait for our new matress to arrive!! Thank you Jacob for all of your help!!

First time to Slumberland and had a great experience and some laughs. Bought a mattress and can’t wait to get it tomorrow to sleep on it! Thanks Lonnie for your assistance and being so friendly and helpful. 😉😂🤗

I am beyond disappointed I purchased my furniture back in July we are now at the end of October and after countless times of calling them and asking when will I receive my furniture I just keep being pushed back more and more disgusted with the service. They keep telling me its on a back order but why not accommodate me for their inconvenience. They are now telling me my furniture wont arrive at Ashley factory until November 22nd thats literally 5 months after purchase and still no guarantee if Ill get it then either. I would have expected them to offer me an alternative like a refund of my money, free delivery, or let me pick out a different livingroom set that was equivalent to what I paid over $1200 😳at this point I feel like Ive been robbed and wondering if I should get the news involved.🤔 I will never do business with this company again and they are still trying to charge me 100 bucks for delivery. Im good and Ill pick it up myself this is horrible business and a huge disappointment cant have company cause no one can sit down😒🤬 and I guess well just pass on the holidays smdh🤦🏾‍♀️

This was my first visit to Slumberland and found the store to be attractive and has a large display of items. Jacob was very helpful and professional and would definitely do business with Slumberland and Jacob again.

We had an excellent experience. Chad was very helpful and nice. Very easy shopping there. Great deal and great customer service!!!

The staff is amazingly helpful.

All the people at this store were so wonderful to work with. I felt like they were my family 😊 Thank you for a great experience!

Salesman Chad didnt bother asking my name but kept calling me Bud the whole time because I was getting irritated when Everytime I picked out something they didnt have it in stock and was told not till mid June or July dont know when, not happy

Very friendly Crew! We have purchased Rockers and end tables previous, and we seem to Always come back to Slumberland in Janesville.