Where to start. Ended up working with Liam on a Lincoln used car purchase. Probably the single most pleasant experience buying a car out of state Ive had. I have bought almost 10 cars out of state the last 20 years, and this was the most enjoyable. Liam was professional, friendly, and not once pushy. The car was getting some recalls resolved when I inquired about it, but Liam kept in contact contact about its status, and the second it was back on the lot, he quickly alerted me. Naturally, I wanted photos of any/all blemishes, and those we immediately provided and full disclosure. Negotiations were swift and met with mutually favorable results. The experience upon arrival was great. Liam arranged transportation from the airport and got me on my way quickly. I was impressed with everyone I interacted with from beginning to end. I expected the car to be nice, but it was basically flawless. Everyone I interacted with was polite, and not once sales-y. Just a breath of fresh air. I couldnt have been more impressed, and that is a tall feat for me to ever admit. Have confidence working with these folks. It feels different, because it is. The philosophy here is not what I expected, and thats a huge compliment. This was actually fun! Call Liam. If you want a personable and consummate pro, this has to be your guy.

Hands down the easiest transaction buying a car I have ever experienced. The car is amazing, I got a great interest rate, and the time I had to spend at the dealership was minimal. My only regret is that I am limited to giving just five stars. Thanks Ana! You are the best!

Salesman (Nick) was very congenial and knowledgeable about the car.When I arrived for my test drive Nick had the car out front, full of gas and ready to go. I had a question about the car which Nick did not know the answer to so instead of putting it off he text a gentleman in the dealership.This individual came out to us immediately and had the answer, (very impressed).The purchase and financing went very smoothly. Went home the same day with my new F Pace.

I am so please we brought our car from Jaguar Land Rover. Getting our car service here is so much more pleasant then a few other dealers weve been to. Mary make things better and so does the others that work with her. Mary is great with keeping us updated, knowing we need of our vehicle. We know car services has been incredibly backed up because of this pandemic but she has done her best with keeping us safe and informed. We have a dealership 45 min from us but we will continue the 2 hour ride anytime to get our services done here because of Mary and the team. Thank you so much for all you do!!

Extremely happy with my experience at Jaguar of Jax. Staff and sales personnel were helpful and on point every step of the way!

Fair negotiations before showing up to the dealership. Great service while there, both looking over the vehicle, doing paperwork and waiting for the final paperwork. After the sale, complete opposite, maybe because i didnt drop $$$$$$ on a Jag or Land Rover. Tried reaching out to the salesman to see where a couple items were that was listed on the webpage ad, but discovered after getting home, the items were not in the vehicle. First response after inquiring was they would check with detailing. No response. Second inquiry, said they would check with salesman who took the trade-in and contact previous owner. No response. Third inquiry, not even a response. Guess you dont rate a response or a solution to correct the issue once they have cashed your check! Noted!

Bad Service, Upcharging, Over pricing, unauthorized work, failed repair work. 2014 XK with less than 25,000 miles. Mom is 85, and treated horribly by this dealership. Its was a 2 week wait to get in, on a car that was overheating so you can’t drive it. Another 2 weeks before they looked at it with excuse after excuse as to why they could not get to the car after a scheduled appointment. Another week to repair the car and return it, even though their fix was only about 4 hours of service work. So the first complaint is a ridiculous 5 week wait- no consideration at all for the customer. Dealer replaced a fan, Thermostat, a cabin filter, engine filter, No need for this upselling of these filters) and unauthorized Vacuum pump (unrelated -its related to brakes and functioning fine -even their own documentation says it was authorized by inspection- normally its authorized by the customer, and cost about $1000.00). The car was losing coolant from the time it left the shop supposed repaired- Mom returned back to the dealer, Advisor says drive it, probably just an air bubble, drove it, still leaking 2 weeks later and topped with over 2 gallons of water in to the reservoir, return to the shop to get their alleged best mechanic in the US on the job. Diagnosis is a failed water pump, quote was another $1500-$2000, after we had replaced a fan (they rarely fail) other things, and a Vacuum pump for over $3000.00. The dealer also wanted $1000.00 to remove excess water from the V cavity on the engine since the coolant was now all over the place- as it turns out this can just be extracted with a shop vac.. . Mom decided she would go to the local independent shop. But the Jag dealer did not put coolant in the reservoir. Mom checked it at the driveway, so they almost sent her on the road to overheat and possibly blow the engine, if she had not insisted on checking under the hood. The independent had replaced the water pump just 10,000 miles earlier. Turns out it was NEVER the water pump but an under engine hose that was falling apart, cost was about $500.00 which included cleaning the V cavity.During the course of this 8 week debacle of missed promise dates, for a basic repair, we discovered this dealership cannot be trusted, the parts on the invoices are marked up by 25% compared to RETAIL pricing of OEM parts at other Jag dealerships, they completed an expensive and not needed unauthorized repair unrelated to the overheating, and completely misdiagnosed the repair, then misdiagnosed the repair for the second time.Search their low reviews and you will find similar stories of bad service and over charging. Don’t be fooled but their politeness and excuses. Not a good way to treat an older person who brought a beloved low mileage car in service.

The service department is very helpful and processing my needs and I service for my car. Mary is one of the best service consultants in the service she always helps me with any service I need for my car.

Ive owned about 25 vehicles, each purchase had its own challenges. My latest purchase was the smoothest most relaxed car buying experience Ive had. Thanks Nick and thanks Fields.

Bryan and the rest of the staff made my car buying experience the best ever. The staff were all professional, friendly, and courteous.The process was seamless and I was in my new vehicle in no time.Thank you Mr. Fields for building such a great team and dealership.- Harvey

Excellent service provided by Nick! He followed through on all commitments and delivered our vehicle as scheduled.He is a product expert and went over all the features upon delivery. It is oblivious he takes great pride in his job places priority in delivering exceptional customer service!Despite living in KY, I would definitely consider doing business with Jacksonville Jaguar again!

Phenomenal experience. Randi ensured I was able to get the deal I wanted and coordinated to have everything ready for me to just sign with Nikki in finance and drive away when I went in to pick up my new F-Pace. Finance process was quick, easy and very non-stressful. Everything I was told would be done was completed exactly as promised. Recommend this dealership to anyone in the market for a Jaguar, Land Rover or Porsche.

Allen was the Best person I have ever dealt at Jaguar!Finally a person who put the customer first.Well done Allen

I am very pleased with the assistance of Mary. From the initial appointment arrangement, Intake Assessment of our car, provided rental car. Mary informed me of every detail and expectations. Mary shared updates regarding delays and when the services completed. I appreciate Mary’s professionalism and being thorough every experience at Jaguar Jacksonville. She is the Best! Thanks

The service department has poor customer service. My vehicle was scheduled for repair on Thursday. The service advisor Derek stated that they wouldnt be able to get to my vehicle. On Friday, I had to reach out to him for an update. At that time, he stated that my vehicle was next in line. Again, I reached out to him for an update. I didnt hear anything back from him. Today is Monday, I called and asked for the service manager. The young lady asked if I could leave a message. I have not heard anything back, as of yet. This is poor customer service, and I still dont have any updates on my vehicle. I will be searching for another Jaguar dealership. I am willing to travel to another city to get my vehicle serviced!

We had the best experience at Jaguar in Jacksonville!! Nick was our sales representative and was determined to get us into our dream car! He really went above and beyond for us. We will definitely recommend this dealership to everyone.

My experience at the service department at Jaguar of Jacksonville was the best I’ve had as a car owner. Mary my service advisor, whom is professional, friendly and very well versed in customer service was in constant contact with me, keeping me posted without me needing to check in. The repairs were done correctly and my car was returned in clean condition with zero issues. I’m a selective car owner and will only be using Jaguar of Jacksonville for future services for my Jaguar.

Bryan Orr was made the car buying process stress-free. There was no pressure, and he stayed within our budget! We’ve purchased too many cars to count, and he has been BY FAR our best salesman.

Always such a great experience and very efficient and timely when you make an appointment. Allen did a wonderful job keeping up the communication and making sure everything was completed in a timely manner.

The Jacksonville Jaguar/Land Rover dealership has completely dropped the ball on customer service. This is the worst experience I have ever had at a luxury car dealership. I have reported multiple issues with a brand new vehicle and not one has been addressed with any urgency. The soonest they can make time is almost two months down the road and then I will likely still have to wait two weeks after that appointment for a resolution. I am very thankful I leased my car and I am not stuck with the potential lemon. I would not ever purchasing a vehicle from this dealership.

Extremely courteous. Got my daughter in ahead of her warranty expiring.

Amazing experience dealing with this dealer, Randi helped me in my purchase all I had to do was show test drive the car and she had all the paperwork ready to go. I was in and out! Will always recommend

Mary, the customer service representative who handled the service on my 2012 Jag, returns calls, follows through on her commitments to be back in touch and ensures that the issues you raised are addressed before the vehicle is returned. None of these responses should normally be worth of note but unfortunately that is not the case today -- making the service that Mary provides all the more noteworthy and commendable.

Randi was awesome. She went out of her way to meet us half way on a Friday without much notice, so that we could test drive a vehicle. She made everything seamless. Thanks Randi!!

Chris and Nikki were terrific. Very honest, super knowledgeable, no added fees and hidden costs. A fabulous all around experience.

Every detail of this car buying experience was exceptional. Nick was attentive and followed up every step of the way. Victoria is a professional sales manager with a great personality.Nikki is extremely competent and did a wonderful job with my financing !I would recommend this dealership above and beyond all expectations

Great customer service and experience with rep Randi Pannick. She really went out of her way to make sure we got the car we wanted, and made sure it was able to be done remotely. Would highly recommend Randi, and the whole Fields Land Rover team. Their service department is top notch and always has provided me with a loaner when service is needed.

Had absolutely the most amazing experience from beginning to end. Quality car, service and quality people is always a good combination. Ask for Randi or Tony!

Excellent service, even after Jaguars USA refused service because of service dates issue.

Great Customer service.! Thank you! Would definitely recommend Land Rover and Jaguar Jacksonville Dealership.

Great knowledgeable team. Great service. Commuted to customers.

Outstanding! From first entry through the door to driving off in my new vehicle. Showroom is very clean and staff is well organized. Ask for Tommie Hall, true professional.

Service has always be top notch. The only place for my breast. Thks

Great choice for Jaguar and Land Rover needs. They were extremely friendly, informative, and fast. Highly recommended!

Luis Cruz was my salesman . He did an awesome job from start to finish in the purchasing of my new Defender . He was a very personable guy and kept me up to date on all the aspects of my order . I was truly impressed with his ability to take a hard task and turn it into a good experience . Look him up if you want a friendly, non-pushy salesman to purchase your Rover from !

Fields Jaguar Service Department rocks! Over the past couple of years, I have dealt with Mary, Miriam, and now David. No matter which Service Advisor assisted me, they were efficient, kept me informed, and were accommodating. Awesome personalities giving top notch service!

David was AWESOME!! He explained everything to me and kept me informed of every step of the process.. Very pleased with Davids knowledge and AWESOME customer service !!!

Absolutely first-rate place pay attention to customer needs quick Business Solutions really enjoyed my time with them.

Nick Pennington is an awesome Salesman. Very very kind, patient, NO PRESSURE, experienced in selling cars, provided great details on my selected cars of interest and provided excellent advice when choosing a vehicle for me.I purchased a Jag and Love it!Thanks Much Nick!

From the moment we walked into the dealership, we were treated with professionalism and courtesy. Ana exceeded our expectations in every way. I highly recommend this dealership and Ana.

They honor their appointment times, service was very quick, and the staff was courteous.

I had a wonderful buying experience with Nick P (Sales) and Nikki S (finance manager). They made finding a car simple and really went above and beyond to make financing work for me. I had a lot of concerns and they both put me at ease. Jaguar in general was a pleasure to work with. Every employee I had an interaction with was kind and helpful.

Ive bought and leased a lot of cars over the years but my experience at Jaguar Land Rover of Jacksonville was by the far the best! Nick H wasnt playing any games, was super quick to respond and made the in person process as quick as possible while I was simulatenously working. Thanks again team for making the process as painless as possible!

Derek Vanderhoff has been my service advisor since I bought my Jaguar. Very professional and responsive, highly recommend him and this dealership!

As normal, Fields Jaguar disappoints. When dropping off car they assured me that service or sales manager would call me. I’ve heard nothing. Over promise when you purchase and then no follow through.

Mary is always detailed, patient, courteous, and an exceptional listener. She communicate effectively and always keep us informed of the progress when our car is being serviced. We recently had a rocky situation with Jaquar and Jaquar staff including Mary made the rocky situation smooth. Im so happy with Jaquar services and will ALWAYS refer others to this dealership. Although every situation is not always perfect, however Jaquar always aim for perfection!!!!

My experience with this company was great, such a friendly staff. I told them what I needed and they jump right on it. They process my paperwork very quickly and the team was very professional throughout the process and delivered my SUV so quick, thanks again Bryan Orr & Bill Bingham.

Always an amazing experience with Zac. Always takes good care of my family. He’s very busy and sometimes will take a bit to get back with you but so worth it every time. Always honest and will go above and beyond for you every single time. He is my go-to and if you made him yours you won’t be disappointed

Amazing experience with Jaguar Jacksonville. Nick our salesperson was amazing. No pressure. Nikki (hope I am spelling that right) in finance was outstanding. The entire experience would make me purchase there again in a heartbeat.

Just purchased a brand-new Defender from these guys and it was an outstanding experience. Nick, our salesman, was outstanding and very patient. We walked in to look at one model and then saw the Defender, long story short, there was a ton of back and further between my wife and I on what to actually buy and Nick was there the entire time answering all of our questions. Beautiful facility as well, with lots of inventory and great lounge area for you to relax in while you wait for your new car to come out of prep. Overall, very happy with the experience!

Great dealership and they work with you on the pricing, definitely recommend!

Loved buying my car from Jaguar Jacksonville. The whole process was super easy and both Randi, our sale person and Nikki the finance director went over and beyond with helping us.

Very positive customer experience, the folks here are great, particularly Luis who did a fantastic job. I was coming from out of town because had found the perfect car for me online, and Luis went above and beyond to answer all my questions and take care of as much of the paperwork etc. as we could ahead of time. Great experience and would highly recommend!

You guys are Awesome! The Service Department is the best Ive experienced. Thank you all for going above and beyond every time we have our Jaguar in to be serviced. You are appreciated!Jenny

I am the proud owner of a F Type Jaguar. Thanks to the best mechanic ever, Rabeea Alhashimy, and service advisor, Mary Osei of Jacksonville Jaguar my car is in pristine condition. They are the most professional people I have ever experienced. They intimately know the car and have always treated it and me with respect. If you have a Jaguar, you need to give them the opportunity to service it. Tom Hindle

Bill was an excellent sales person. He explained all of the functions for my new Jaguar before we pulled off of the lot, and he also did a follow up call to see if I had any questions about getting the app on my phone setup. I highly recommend him if anyone is looking for a Jaguar or Land Rover.

Mary is the best. She goes above and beyond the call of duty to assist her customers.

Everything was wonderful from the start to finish. Daryl was a awesome!

I recently made an appointment at this dealership with KRISTINE and viewed the dealership as well as a vehicle. Despite arriving early, Kristine was ready to go when we arrived. The amenities are well delivered in a comfortable atmosphere with respect to showroom vehicles. The process was relatively swift and clarity was paramount from both sides. I couldn’t be happier with my recent purchase of a discovery sport from the Fields Land Rover automotive group. Kristine definitely made my day and a great deal!I’ll definitely be back for services at this place

Randi was amazing. She took everything from my wifes wish list and made it happen. She made the whole process super easy.

Amazing experience with Randi and the finance dept. will alway buy at fields Land Rover.

Me and my wife went and purchase a 2021 Jaguar XF and it was a ok expericene. but it took about a wekk for them jaguar expert to call me so we could set up the car only to find out that the Jaguar does not have the details that he said it did... and on Yeterday we found out it did. but the Jatin was wrong.. and now I feel like I need to just bring the car back and not shop with them anymore.

Had a great experience purchased the car on line my salesman was Luis excellent service flew in 15 min later i was on the road!

Great experience with sales personnel. Very accomodating, customer focused and very welcoming.

If every dealership had just one person like Mary there would be no reason to ever be unhappy She has made things so pleasant over the last 5 years and continues to do so. She is the reason we have found new vehicles at Fields and why the service experience is ALWAYS excellent!!!!I am and will stay a lifelong customer because if her!!!!

I recently had my Jaguar F Pace serviced at the Jacksonville Jaguar dealership and commend them for their professionalism and sincere desire to assist. My service advisor, Mary Osei made this a pleasurable experience by keeping me informed and being very attentive to my needs. I also want to thank the general manager Jim Moyer who took the time to contact me in an effort to assure the service was being taken care of as planned. Mary is an asset to Jaguar and is being led by good leadership.(Ref survey code Va9-887-684)

Excellent, professional,honest, we had a fantastic experience!!

Easy to buy. Fair price and great car. Excellent sales person

I am a nursing mother and while waiting for my vehicle to be serviced I asked for a place to pump and this young man said “follow me”. He escorted me to a all glass office😬 and said no one will bother you. Oh can’t explain how awesome I felt. Great customer service!! I appreciate the fact that no one tried to stick me in a bathroom.

They go the distance to make you happy–it matters! Love my new ride and the service I have received! Thank you

I recently purchased my third automobile from Jaguar Jacksonville and each experience has been quite positive. Even their prices are reasonable enough that I did not bother to haggle for a better deal, as I usually do. I was satisfied with the deal. And, given the times we live in, they also practiced social distancing and wore masks, which I greatly appreciated. They showed concern for their customers. Highly recommended.

Nick Holledge has a special expertise, knowledge and class about selling cars... Mr. Holledge has a love for cars and it shines through.. he is honest and believes in his product! Thank you!!!!

What a wonderful experience. Zac was flawless and made everything smooth and the colorful shoes he wears are dapper and lighten the mood. He’s the best for sure you guys should make sure you keep him around.

Zack in service was wonderful. Kept me informed and provided exceptional service for the dealership. Hats are off to Zack to keeping his customers completely satisfied.

Chris was a great sales representative will recommend to friends and family.

The customer service in the service department at Jaguar is spot on. Zac was extremely helpful and went above and beyond to get my car fixed and waiting for me because I couldnt get there until after the service department closed. Between Zac and Mary you will be treated with respect and excellent customer service. Thank you again Zac!

My service advisor, Mary, was friendly and efficient. I was provided with a rental for as long as it took to service my vehicle.

Mary is the best service consultant. She is bright and full of life. She goes out of her way to assist in the service needed for your luxury vehicle. The new store is super high end is and the service quality exceptional.

I had a terrible experience at the Jaguar dealership. On December 30 my tire blew up on the interstate so I had to take my car in for the tire replacement. When I brought it in they let me know I will have an estimate by the following Monday. The day comes and no response, had to call and check on it and I finally had an estimate by Tuesday. I agree on the estimate and my service representative promised I will have my car by the weekend. Weekend comes and no call, so I called multiple times left messages and absolutely no call back. Finally on Monday, I got a message that my car will be ready that afternoon. Monday afternoon I checked back and got told it will be the next day. Finally on Tuesday I received my car back, dirtier than when I dropped it off. Oil stains on my driver seat and on top of that they left my old tire that exploded in my trunk. When I sent them pictures how my car looked they offered me a full detail but because of work I wont be able to take it in for 3 weeks. So for 3 weeks I will have a dirty car and a tire in my trunk. Also, they had my car for 2 weeks and did not even offer a loaner car. Very disappointed with the service!

I really enjoyed my experience with the entire staff. Superb experience and just all around great people.

This was my first vehicle purchase in The USA having been a Jaguar driver in The UK for over 30 years. The entire team from sales to paperwork to valeting and delivery were exceptional. I will be back for another iconic vehicle in the future! Thank you to all, RE Tampa, FL.

What a great experience! Mary from service was awesome had such a good time I wasnt ready to leave

We bought two autos from here over the past few years. This place is top notch. Bryan Orr was great, he went out of his way on multiple occasions. Nikki in finance was well organized and excellent as well. Exceptional experience!

Terrible experience with the service department. I brought my 2011 Jaguar XJL in for service over 4 weeks ago. 2 weeks into the service; I had to complain because nothing was being told to me about my vehicle repairs. Other issues were being brought up other than what I had brought the vehicle in for which delayed the progress on the repairs. The day before I demanded that my vehicle was going to be picked up regardless; they threw it together as if it were junk. There were greasy fingerprints all over the car. The front emblem was ripped off. The shade to the sunroof was broken. The screen to the back passenger door was broken and the tint was scratched. One of the parts they claimed they replaced was not. They threw parts of the car into the back floorboard. I complained on several accounts as my car was being repaired and I got excuses that the service tech was new. The service tech forgot to order the parts. Trying to reach someone was impossible. I then write a long email to the service manager and he simply didnt care about our concerns. I will never use this dealerships service dept and Id be very careful about leaving your car in their care. I will contact corporate and tell everyone I possibly can. Terrible experience.

Terrible service on the service departmentI have never felt so disgusted the way I felt about this dealership.I dropped a 2013 Jaguar XF for service because a check engine light appeared on the dashboardThe service advisor was very nice and took the car in, wrote down all the conserns that o had.8 days later I received a phone call from the service advisor telling me that we are sorry we cant diagnose or service your car.I tried to understand why and asked questions.Well she did not got straight to the point and and I asked to speak with the service manager Robber Schuking which was extremely rude arrogant and NO costumer service skills whats so ever..He told we will not service your car because you havent bought from us and we only service our costumers only..This is very strange and disrespectful.And in top of everything his final word was. C ok me get your car or it will be towed..He is a failed to the Jaguar dealership.Its sad because we only have 1 Jaguar dealership in Jacksonville.This place deserves a negative rating.Very disappointed..If you are in a market for a used Jaguar avoid at all cost. Its not worth it to deal with people that dont honor the Jaguar Name...This a shame ..Please please please avoid this dealership at all cost

I brought my car in for regular maintenance service and Mary was my service advisor. I felt like they went above and beyond for me. I was extremely happy with the service that they provided.

Amazing experience! I recommend working with Randi Pannick - she created a seamless experience for me and also went above and beyond my expectations. A true professional!

Liam did a terrific job

Melodee at Fields Jaguar was very accomodating getting me in and out of service and everyone was first class !! Thank you !!

The process was very smooth both virtual and at the dealership. Drew was very helpful for me in making an informed decision. At the dealership they stood by the deal we negotiated remotely. Appreciated the service with Drews support.

There was no confusion. You stated a price. Said that you could not allow $2000 cash back and zero percent financing. I agreed. You ran my credit. Then stated I qualified for zero percent and that the vehicle price was actually $8000 above the original price.

Great time!

Wonderful car buying experience. Received an immediate response from Nick when I inquired about a car. Nick was very patient, answering every single question I had. Truly went over and beyond. Great accent as well. As the car buying process progressed, Nikki was a true professional, very calm and kind. I felt right at home at this beautiful dealership. I drove away with a gorgeous, new to me, car of my dreams.

I was very pleased with the service department at Jacksonville Jaguar. Awesome customer service. Ms. Mary was great. She helped me through the whole process. We had a slight problem with my warranty folk, but she was great in helping me through the process with them. My car was repaired and I am totally satisfied with the service I received. I Will return for any further services needed for my Jaguar. Exceptional service department.

Bill Bingham is a true professional and makes the car buying process very easy! Would highly recommend.

The service was extremely good. Our service coordinator Mary kept in touch throughout our service and let us know when we could pick up our car. Great service.

I recently leased the Jaguar F-Pace at Jaguar Jacksonville. Long story short, I drove all the way from Atlanta, GA to Jacksonville, FL to trade in my old XF for the new F-Pace. If you are planning to lease a car that has been used as a loaner, I suggest you ask the dealer everything they know about the car. My Dealer, Christopher was very helpful and professional during our long week negotiating a price for the car. He took pictures of the car and I also look at their website. The car looked great in pictures.When I arrived at the dealership to pick up my F-Pace, the first thing I noticed was the scratch on the car. Also there were other fundamental flaws with the car. For example, the website said the retired loaner had this many miles. Before I signed the papers, I noticed the miles were different from what I was told. I told my dealer Christopher that I wont signed the contract. In addition, I told him there was many flaws with the car that had to be addressed. From the false advertisement, to the scratch on the car, to the car being dirty and I can just kept adding to the list of flaws. After spending a few hours discussing a new lease program with Christopher, Nick, and Nikki, someone finally confessed to me that the car was still being used as a loaner. I was not very happy with that statement. The car was still being driven and it had more miles than advertise. Plus the pictures online was misleading and it didnt showed the scratch. I told them if you are planning to advertise a new car, the customer should expect to see a new car as advertise. A customer should never be misled or be lied to. After many discussions back and forth, we finally agreed to a new lease price for the car.Let me make this loud and clear, Christopher was the utmost professional dealer I had the pleasure working with yesterday. He had the courage to put up with my anger and my disappointment with Jaguar Jacksonville. My finger points directly to management for the lack of leadership and the lack of communication. I have visited other Jaguar dealerships before and for the most part I had a very good experience. But, Jacksonville Jaguar failed to deliver the high class service that I was expecting. I have leased cars and negotiated from other dealerships before and I felt Jaguar Jacksonville was my least favorite experience. The overall experience could have been better with a straight forward and honest communication. Along with the proper advertisement.Finally, I did end up driving my new F-Pace back home to Atlanta. The 5 hours drive back home felt like the longest 5 hours thinking about my disappointing experience with Jaguar Jacksonville. My hopes for them is to take their so called level of high class service more serious. Especially if they are planning to sell good quality and mostly expensive cars.

I recently took my car in to be serviced and had the pleasure of having Nicole as my Service Advisor. She was great from beginning to end. She listened to my concerns and took care of everything for us right away. She was attentive the entire time that my car was being serviced and kept us in the loop at all times. She made the process so easy. She is a great asset to the team and you all are lucky to have her!! Thanks so much Nicole, GREAT JOB!!!

From start to finish, the process of purchasing my new vehicle was professional, simple, and painless. Bryan was an excellent and attentive salesperson and represented my interests well. All of the supporting personnel were extremely friendly and answered all of my questions about the process. Today, I have a wonderful vehicle that I am truly enjoying.

Nicole, was absolutely amazing. She made sure my car was cared for. She worked everything out with my extended warranty company to ensure I paid the minimal amount. Factory recall was fixed with a complimentary oil change. Excellent communication and fast service. A+++-Sept 2019