RPM Ortega. Horrible service! Dishonest and did nothing to solve my problem. They told me it was fixed.Transmission leaking fluid. Took it in at Monday at 1245 pm. I called at 4:50 to see if it was ready. They said no, because the mechanic who does this work wasn’t coming in until Tuesday.Ok keep my car overnight. They called Tuesday at 12:47 pm and said the newly installed, by another shop, CV axle wasn’t pushed in all the way and was leaking. They want $224 to solve the problem. I called them back after I thought about it at 12:57 and said fix it since I was going out of town Wednesday.They don’t call to say it is ready for pickup so I called and 5:10, Wednesday, to confirm the service was completed.Drove out of town and noticed the same problem with the skipping transmission. Stopped to check fluid level and found it was as low as before they fixed it, put a quart and a half in so I could safely get home without ruining the transmission completely. RPM didn’t fix the problem!!! All they did was tell me it was fixed.Don’t go there unless you liked to be scammed.

I came to the RPM place yesterday, my front tire was wobbling, I ordered a new tire to be put on the next day. While I was there yesterday they put my spare tire on @ no cost to me. I was surprised 😮. They did a great job. Thank you so much.

My starter died on me, and I had my vehicle towed to RPM. They did a great job of keeping me informed and I even got a discount for having AAA. Theyre my go to for auto repairs.

Needed some front end suspension work done on an older truck. Met with Tim and discussed my issues. I dropped the truck and he called me at noon with diagnosis. Very honest without pressuring me to add services I didnt need. It was a substantial repair yet he was able to have me ready next day before the promised time. It is good to be able to trust those you do business with. I recommend Tim and his team for any maintenance you may need.

Most people nowadays only write reviews when theyre mad or offended, but this place is a class act. Professional, reasonable and fair. Had both a serpentine belt and brakes put on. They didnt try and sell me the kitchen sink.

Wonderful service with honest, reliable and professional staff. Its really nice to be greeted with a smile and know well get an honest answer. No complaints.

These guys know cars. Very trustworthy. Prices are reasonable.

Pretty quick & efficient. Not lowest prices but affordable. Very clean inside & nice & helpful people behind the front desk. Would recommend.

Awesome Auto Mechanics. I have been going to them for years. Very trustworthy. Manaher Tim will listen and do his best to help you and get it done. Reasonable prices are less than the Dealerships. I highly recommend!

Fantastic customer service. Tim was great to work with. Highly recommend this place...

I love the people there. Kind, friendly and very helpful. I will be going back again and referring others. Thanks again RPM Employees for your help.

Have always done a good job with any repairs I’ve needed.

My regular place!!!Good peopleWont ROB youAccommodatingFast👍

I appreciate the hard work guys.

They do great work and repair your vehicle to factory specifications. Ive used them for many years

They are the best automotive repair in Jacksonville the service is awesome,quick and friendly. They repair everything quickly and efficiently.

Only place I take my car to have work done.

I generally hear good things about RPM, but I find the interactions with Tim to be less than professional. I dont want to be too critical, but heres what happened this morning. I had a 7 am appt for a pre purchase inspection. I arrived at 0653, and Tim states its going to be a 2 hour wait because 2 people beat me to the punch. That is unacceptable. He then apologized for peoples cars breaking down and it came across very sarcastic. There are plenty of auto repair places in town, I think I will permanently take my business elsewhere. In the past their estimates are usually 40 to 50% higher than other places for repairs. The location is convenient but I am not happy with how I am treated there.I will say that Jeremiah did seem to truly car about my issues, I was having some issues with a previous car. My phone conversation with him was very pleasant and made me want to come back, but my experience this morning was very unpleasant. I am sorry that they were so busy, but there could have been a more professional way to handle it. I thought I had an appointment, but I suppose that is not how it works.

RPM is an honest upfront automotive facility. Excellent group of folks who know how to treat people. Would not hesitate to recommend them to all.Jeremiah went above and beyond to explain all. Five STARS in every way.Barry

I am very picky when looking for a good and trustworthy repair shop for my truck and SUV, but I am glad to call RPM Auto at Ortega, my to go repair shop. I had several of my vehicles repaired here and after each repair I did my own personal inspection of their work. I am glad to say, that this shop operates with high integrity and professionalism. I am very satisfied with their work and their cost in my opinion is very fair.I have been recommending them to several of my friends and I will recommend them to anyone looking for a shop with integrity. Thanks RPM.

I can drop my vehicle off after hours & always get a call the next morning with repairs done the same day. RPM has always been a very clean, honest, dependable & reasonably-priced place.

Great automotive mechanics at reasonable prices. Theyll let you know what needs to be done, what should be done and what can wait till later. This is where I go when I cannot fix it myself.

Killed my car

Brought truck in for new brake lines. Was quoted at $1500. Got a call the next day saying the job was going to be closer to $600! These guys could have just ripped me off but are actually honest and did quality work. Anything that I cant do in my driveway, I will bring to RPM.

Excellent customer service and relations, something that is becoming more and more rare these days. As the owner of an older car, I very much appreciated Tims practical approach to old car triage. Creating a hierarchy of repairs and maintenance that need to be done versus those that can wait for a while or even indefinitely given the cars age. A refreshing approach! Thank you!

Very helpful employee

Fair, honest, dependable. What else can you ask for?

The worst service and customer service. They not only do a, just adequate job, they overcharge and give you miss information...do not recommend them.

Great

Tyler, Tim, and Team RPM took care of business at a very reasonable price, with professionalism and detail. Word of mouth directed me here with a positive outcome and will bring future visits, as required.

This location came highly recommended and now I know why. Tim and Will were very friendly and more importantly they gave me the straight story on what my truck needed. They didn’t perform unnecessary services and they told me exactly what could wait until later service intervals. They were efficient and communicated with me honestly and in a timely manner.

Jeremiah was helpful and extremely patient with me. I dropped my car off this morning at 7 am without an appointment. My car was ready to go by 3 pm. I requested an additional repair and Jeremiah agreed to complete the additional repair today without a moments hesitation. Today was my first experience with RPM Ortega and it was exemplary. They are my new go to spot. Thank you!

Great shop and even better people. They were able to get me in to repair a tire at the last minute and close to closing time. Friendly staff and clean place. Very military friendly. I will definitely be back for any future service.

Quality service, great attitudes, very helpful. So glad I went here to have service done and will definitely return! Thank you RPM Automotive!!

So Ive always been taking care of till now no appointments first come first serve 2 hourwait if I want to wait . Called at 10 i think 2 wait still couldnt get in. Whay happened to appointments

Today was not my first time at RPM or the RPM Ortega location. The staff are consistently knowledgable, caring, and honest.Their team was great to work with from the moment I called-in to ask about tire service. Today I went in due to a flat tire due to a nail, in which the tire was irreparable. At other car service places Ive felt the staff was constantly trying to upsell me on unnecessary services, but Ive never felt pressured in this way by the RPM staff. Instead the staff informed me of the repair needed, offered to let me see the damage, and let me know the repair-work that was most urgent and what could wait if needed. They are also great about describing the different products/services they recommend and the price differences between them.Today when I found out that my back two tires were unsafe and could potentially blowout, they informed me of the potential wait on replacing the tires. The seats in the waiting area are very comfortable, the room is pleasantly air-conditioned, with easy access to a clean bathroom, and the staff offered cold bottled water.The customer service and hospitality were exceptional, and my car is driving much more smoothly and quietly now. Im grateful to have this RPM so close to home.

I dropped my truck off to replace all of the rusted brake lines. They were all replaced timely and at a fair price, lowest shop rate I’ve ever had! They were very communicative and worked with my schedule and situation. Will definately recommend and even take my truck back. I’ve vowed to never take my truck to any shop and get ripped off, but this shop is an exception. And they even sent a follow up thank you card!

There are two things I really dont enjoy doing....buying a new car and finding a trustworthy place to fix my car. BUT its a great day when you find a place you trust to fix your car and tell you the truth about your car. I went to RPM recently after the AC died in my van. RPM was recommended by several friends so I gave it a shot. They called and explained everything (in terms I could understand) and my van was fixed in just a few hours for a fair price. I have zero complaints and will continue to take my cars there whenever anything goes wrong. Highly recommend!!

Customer service and communication is excellent.

Honest and fast. Great for routine oil changes. I especially respect that they have told me when another shop might be better or cheaper for a specific repair.

Took my Mercedes in for a oil change, that never happened and I was charge for it. I now have to pay 400.00 for A3 service. Stay away totally ripped off

Unable or Unwilling to fix a small leak. Guess it wasnt worth their time and our money.

Clint is an outstanding service tech. Skip is the man to make sure youre well informed on what you need done. Im definitely solely dealing with this team of experts even though I live 30 min away.

I don’t want to say anything nasty on here, I’m hoping I will be able to speak with someone that will take what I have to say and look into it and fix the issue. My husband and I at different points in time took our cars here for different maintenance/repairs and somehow things were missed and we both kept being told that an issue was fixed, only to have another issue a few days later. My husband went for an oil change and they over filled it which caused it to leak out and a vacuum hose somehow was compromised because of that. They DID take ownership of that and replaced the hose and apologized. Now, however the timing belt suddenly came off after previously no issues. We understand that our cars are getting older, but it is disturbing that someone carelessly did their job in the first place which cost us time, stress, etc. Now with his timing belt coincidentally “breaking” it seems a little off to us. In my situation I had a check engine light on. After being repaired I drove home and the light came back on. I had to go back several times and each time aside from the first time it was “fixed” they “hoped” the check engine light would not come back on. I won’t claim to know a lot about cars because I don’t, I was however curious and a bit frustrated at having to return multiple times and them telling me that “it should be good” this time then returning to spend more money. The explanation I was given was that the car was like an onion and sometimes you don’t know the underlying issue til you take care of each one. I accepted this explanation at the time, but now coincidentally with my husbands car which previously had no issues and now them finding multiple issues, I can’t help but be a bit concerned and have questions. Again, I’m not trying to slander them, but it just seems a little off that this happened twice and my husband and I were not married at the time so no one would think twice about us knowing each other and having similar “off” experiences. If we are misguided in our suspicions then I apologize and I will gladly remove this post. I do however have an issue with the sloppy oil change even though they apologized. RPM is fairly pricey, but if it’s quality work it’s worth it. This however was not quality work. Sorry to leave a bad review, but it’s disappointing to trust your vehicle to a business and have a sloppy job done. Apologizing only goes so far.

I have recommended every family member, co-worker, and friend to go to this RPM. The team there are so nice and helpful and I really feel like I get honest quotes and diagnostics from them. I will use them for every vehicle I have 😁

I needed a front end alignment ASAP. RPM got me in and out in about an hour after I showed up unannounced. The alignment is PERFECT!! Wonderful experience and I will be back.

Very peaceful setting this morning 🤘Always friendly, always timely turn around and ALWAYS reasonably-priced!

Dependable auto care at reasonable prices

I refuse to use any other shop. They treat you like family, and their work is top notch.

Thank you for the expertise that you and your staff exhibit in maintaining and repairing vehicles. I’m pleased with the services rendered anytime I bring my vehicles to RPM. Thanks again . Thomas O. Houser

These guys know what they are doing.

Helped get new tires and found a problem with other tires I was not aware of.

Tim and his guys are very efficient and get it right the first time. What a bunch of great mechanics

Great workers, and Staff

As always great service, clean shop!!

I initially reviewed the wrong RPM. I have always had great service at this location. Sorry for the mix up.

Always a pleasure.

Great service from Tim and the Gang

The lobby is very inviting and the staff was so friendly. They were a bit pricey but they delivered quality service.

Manager made my 70 year old mother take her own tire out of trunk. He was sarcastic to her and I, and very rude. Worst experience ever at any business.

They will recommend repairs that are not needed. stay away!

Love these guys, honest and very helpful.

These guys are great. Theyve earned my trust.

EXCELLENT Customer service

Theyre probably more pricey than they should be, but they are pretty great.

Super helpful and honest assessments

Friendly and courteous service

Loved it

Horrible experience been taking my for a year or more and they have been sooo rude to me today. Never going back! Very rude girl in the front desk!!! Do not trust!

No complaints

Great service