Bought a new car from John Pavlick and it was such a great experience. Not only did we get the best price, this dealership offers so many extras that are included for free that will definitely bring us back for our next car. Everyone we met and worked with was so nice and professional. Best car buying experience I have ever had.

Every time I take my Mazda CX-5 in for service at Morrie’s Inver Grove Mazda, I am always very satisfied with the work they perform and the way they keep me updated on what is going on during the appointment. Love this dealership and would highly recommend them!

Had a couple different issues with my vehicle along with scheduled maintenance due. I was given a loaner car for the day, a beautiful 2021 vehicle. Other places I’ve been have a 10+ year old vehicle as a loaner.The service writers were friendly, knowledgable, and professional.My car drives significantly better after its service.

I couldnt be happier with my experience at Morries Mazda. Allison Warner was able to locate the exact vehicle that I wanted and had it at the dealership the same day. In less than 24 hours after contacting her, I drove off in my new CX-5. She was amazing and wonderful to deal with.Few people comment on their dealings with the Business Office at a dealership but Susan made the excruciating process of signing all of the paperwork into a very pleasant experience.Ive always had great experiences with any of the Morries locations Ive used, and this was no exception.

First time here and I received friendly, prompt service on my Mazda 3. They didn’t try to sell me on service I didn’t need and generally seem like straightforward individuals. Special thanks to service advisor Mitch for talking me through some questions about my vehicle in advance of the appointment and for explaining things clearly. I’ll be back!

I would only use the discounted oil changes here but nothing more. Too expensive, too inexperienced, and too careless. The first oil change here the service person left an oily thumb print on the interior by the drivers side door. The second time the basic service took two hours instead of one and the labor rate is much too high for the general work and experience of mechanic working.

Great service. Ready to help with the smallest of issues. Buffed out a scratch from a rude person and their car door. Took care of issue with clock not displaying correct time and they didn’t shame me for asking for something I should have figured out myself. These guys are the best.

Allie was super helpful and professional when I came in last minute looking for a new car! She got me what I felt was truly the best deal on my beautiful new CX-9. This is my second vehicle through morries and I’m happy to be a customer!

I had an appointment for 7 in the morning and I got there 15 minutes early. They started my appointment earlier than expected which was super nice because I had to go to work right after !! Mitch was the man in charge with my car and he did an awesome job! This is my first oil change from them, and my experience was phenomenal. They sent me a video of my vehicle and what was being done to it which I LOVED and they gave it a car wash at the end. THANK YOU MORRIE’S INVER GROVE MAZDA!!!

The issue turned out to be some loose bolts. Seems weird that the price would be 1.5 hours of labor beyond the diagnostic price. But in the end I left with a fully operational car. Ive had service done here prior and its always been good, and fair priced.

Brakes and filter look good. Not sure what happened on the wheel alignment. My car still pulls to the left the same as before and now I have to use more of my time to have them look at it again to make sure it was done correctly which Im not happy about. Ill change my review if this gets solved when I go back in and I dont end up having to spend more money. I wont be back it they try to charge me more.

The inspection was very professional and the attention was nice, cordial and friendly.

They checked out my air bag light for me. I felt very heard with my concerns, despite the light even turning off before I arrived at their service center. I was even 20 minutes early and they took care of me right away! They also were able to get me into see them for an appointment the following day. I know air bags malfunctions are serious, so when other places cannot make time for you (even up to 2 weeks!), it can be frustrating. I did not have that issue with them. I will be using them for any dealership issues I come across in the future. I would definitely recommend, as their facility was clean and they were respectful staff!

I came in with a check engine light and had originally gone to autozone to see if they could diagnose the issue. They told me it was a transmission issue, however when bringing it to Morries they made a more detailed diagnosis and helped me significantly in saving money and time. They washed the car and sent a video update explaining what was wrong, how they fixed it, and the general condition of the car. It put my anxiety to rest and was very professional. Kenny was the associate that helped me through it all and he was very helpful and professional and overall a wonderful employee. I can say I was happier getting my car fixed here rather than buying it. Also for getting a same day appointment they didn’t get to it until a day later but driving a rental car around was definitely worth the wait.

Getting the video texted to me is AWESOME. Transparency is so important to me because I don’t know anything about cars and can’t tell if a more expensive repair is being recommended but not needed. The staff is very friendly and trustworthy. Thanks!

Ken is always a pleasure to see and speak with. He is very down to earth, friendly, professional, and courteous. The kind of guy (employee) every company could employee and need.Thanks, Ken!-RL

I went in for my normal oil change and tire rotation. Christian at the Service Center was so friendly and spent the time to answer some of my I dont know enough about cars questions without making me feel silly. He also suggested that it was time for an alignment, which I wasnt budgeting in for, so he kindly reviewed what it was for without making me feel pressured into the service, and we are planning it into my next visit. The oil change ended up taking longer than usual but Christian kept me updated and I felt well cared for the entire time. I appreciate that my normal service is comfortable and easy to have done and the Mazda teams knowledgeable insight even on my simple questions gives me confidence if something larger or more complicated occurs.

Came in to have tires checked because light came on during the day. Found nail. Fixed tire in about 45 minutes. Great service.

I appreciated how explicit they were with exactly what they did with our car during the video. It was incredibly helpful! We have had only good experiences there.

I cant say enough great things about my experience at this place. I bought a car and will for sure be keeping my business here. All the sales floor was helpful and knowledgeable.

Always a positive experience here! I always feel comfortable leaving my car here for service knowing it’s in good hands! 10/10 would recommend them to everyone! 👏

Professional. Friendly. Good communication. Other than oil change, got my tires rotated and aligned and filters replaced. Didnt seem like it took long for them to do all of that. Video was nice too.

Very helpful service center. They took a video of my vehicle to show the tire wear and brake pads. Talked to the sales department during my visit as well. Very thoughtful and dedicated team.

Great customer service and friendly employees. Quick repairs. A bit on the expensive side but nice to have all my info at one place and I don’t feel like they take advantage of the fact that I know little about cars. Will continue using them!

I’ve been using Morrie’s for my high mileage Mazda for years. I don’t usually come to the dealership for general oil changes, etc, but when I decide to do more specific and intrusive maintenance I’ll bundle the general maintenance in. They’re always quick and efficient, have always treated me with respect and kindness. Always have accommodated. They do a great job with their walk around inspections. This past year I’ve had a complete break replacement, had my old shot AC compressor replaced, as well as my rear shocks (which done good) replaced. 2008 Mazda 3, 242k miles and still drives like little a go-cart. Zoom Zoom yall.

Absolutely great people working here at the dealership. Brought my 2016 Mazda CX-5 in for a freon recharge and ended up needing some more maintenance done. They gave me a 2021 Mazda6 loaner while my car stayed over night, and the mechanic, Pat, recorded a detailed video of my car and the maintenance he was recommending. Super nice touch that I wasn’t expecting. Overall great service, and I would highly recommend.

Towed car from airport with failed shock absorber body connection, prompt response by text with video of problem and estimate, job done within a few hours. Very slick and easy. Great service.

Had recall done and also brought after market key fobs to be programmed but they werent able to program but the after market keys dont always work. Was able to get the keys cut and Mitch was very great to work with.

Update: The management of the service center reached out to me and was extremely helpful in amending my situation. They also compensated me for the mistake and I am very pleased with the result. Adding two stars.Original review:The last two times I went there for service something went wrong. The first time they wanted me to service my rear differential despite the fact that I don’t have one. The next time I came in for an oil change and they used semi synthetic without asking me despite a history of using full synthetic. What’s funny is the guy initially tried to suggest it was my mistake saying they always use whatever blend they had used in the past on my vehicle. I asked him to check My file to see what I had used previously. I have always used full synthetic. He didn’t have much to say after that.

I was not on their scheduled but they had timeto do an oil change and tire rotation so I wouldn’t have to come back another day!Service was prompt, thorough and videotaped so I could see exactly what was going on! Thank you service team... your the best!!

This was the best oil change experience I’ve ever had. The technician took a video to show me my tires, brakes, fluids and other things and they didn’t try to sell me add-ons. It’s kind of out of the way from my home but I’ll make the trip back to Morrie’s Mazda in Inver Grove just for their service.

Everyone I dealt with was extremely friendly, personable and professional. They kept me well-informed of what was going on with my car. I used the valet service for my appointment. It was so very nice to have my car picked up and dropped off when the work had been completed. Thank you everyone!

Christian made my experience amazing! Thank you your amazing service. I’ll be back and will recommend!

Wonderful customer service. I have been taking my car here for the last 2 years Arrived. Arrived 5 min late, still had the appointment, very courteous. Finished as promised on time, even though they were very busy. Christian, in particular, from the front desk was extremely helpful and polite. Thank you.

Wonderful service! The loaner car was incredible. So convenient and very professional. I bought my car here couple of months ago and this is the first time I needed service because of a flat tire

I called for a last minute appointment and they were able to get me right in!

I am not happy with the service. They replaced my break pads and rotors. I told them we just replaced the pads, they still charged me and replaced them. The headlight that they said was fixed, went out again. Within 48 hours after getting my car back, it started shaking violently and drifting really bad. It caused be to get a new vehicle. Will never get a Mazda again or use their service.

Excellent service. Took a little longer than expected but received a discount for the extra time. Always great service at this location.

Everyone was very professional they did a great job the value was also great. The customer service was above and beyond

Repair staff was very nice. They came over topoint out a dirty filter that needed changing.They were able to get it done right away. Comfortable and quiet place to wait.

Excellent service, very friendly staff!

Several years ago, I gave Morries Mazda IGH a try because theyre the closest Morries to me and they can service my Subaru. Since then, Ive found the people in their service department to be so kind and their repair folks so competent that I dont want to go anywhere else.Before this, I went to BMW Motorwerks for about five years. Their waiting area and loaners are fancier (and they had donuts!) but I wouldnt give up the great service and car care at Morries for those.

I’m leasing from Morrie’s so I get all my service done here. I like their pull in garage that’s protected from the elements and the way that their check in process is handled. The staff are generally friendly and helpful. The waiting room is good, WiFi is stable. Water and clean restrooms nearby. I will say I was pretty disappointed when I was there regarding the number of staff who were not wearing masks. I counted five staff in the first five minutes of me being in the building who without masks. As a customer when I see a business not enforcing the mask ordinance with their employees it tells me they are not concerned about my health. I have absolute confidence in their mechanics and the work they do.

They are very friendly and kind there a great place to go to.

Everyone is so nice and welcoming.

Bought a new car, great people, no pressure and took the time to make sure everything went well. Highly recommended

Ever since i bought my vehicle from them, I have been doing my regular vehicle servicing at this location only. I usually drive there and wait at the dealership to have some coffee till the servicing is done. Within 40 minutes the car is ready and a link to the detailed servicing and inspection video is sent to you via text.Thanks Team, keep up the good work.

It was fast and easy, very professional and really good customer service, everything was on time no delays.

Took a little long. Over an hour which is ok but the really bad part was that the service technician forgot to reconnect the air box after checking the engine air filter so when I drove away it was making a terrible noise from under the hood.

I trust Mazda and the staff at Morrie’s is professional and helpful.

The services themselves were fine, and the techs were nice enough. My issue is that every time I left after an oil change, I ended up with a leaky tire. At first I thought it was a coincidence.. the second time I second guessed myself on if I was remembering correctly, but this third time when it happened again, I knew it was something fishy. On the phone call I received, I mentioned this and was told I could drive right back and they’d look at it right away. I’m sure they would for a fee. Three incidences of the same scenario tell me that was their intention. I won’t be back for services.

Go to Morrie’s Mazda, ask for Montrell, The rest will fall into place. Makes the process that simple.

Thorough, professional and courteous- great service advisors

The service was excellent! I arrived 15 minutes late for my oil change, due to being at the wrong dealer. They were able to work me in either way. They’re staff is very courteous. At the end of my service I received a video by text explaining what was done and showing me on my vehicle. I’ve never had any other centers do this, but I really appreciated that and found it helpful. Would definitely recommend their services.

I leased a new Mazda CX-30 from Morries Mazda with help from Montrell. Montrell was great and knew everything there was to know about Mazda. He helped me get the monthly price that fit my budget. This is my second lease from Morries and I’m always pleased with the help from the sales people and the service people.

I was sincerely impressed by their excelente customer service at a hard-to-beat price!

Customer service was incredible, the best I’ve experienced at any dealership. They put customers first in every department, from sales to service. There is no reason to go anywhere else. They are the best!

I had my front headlight bulb replaced. When the appointment was made they said it would be 30 minutes. When I arrived for my appointment, I was told it would be 1 1/2 hours. I was not happy about having to sit for that long.

Service was good. I intended to wait while my oil was being changed but opted to get a loaner vehicle instead after observing multiple occurrences of non-compliance with the masking mandate. Businesses need to consider that many of their customers may be at risk or live with someone at risk. I am not going to challenge non-compliance, I will just take my business elsewhere in the future.

I bought a CX 30 from Morrie’s. I worked with Charles who is great.

I brought my CX5 in because of a screw in the tire and asked if I could get an oil change. Ryan was very up front and helpful. Went over and above to help me considering I did not have an appointment. Thank you.

On Saturday, March 6th we bought a 2021 CX-5. We bought the optional rust proofing package, which they did on Wednesday, March 17th. Christian Beltran did that and put our new license plates on for us. He was polite, professional, and friendly. I have no doubt he did a great job on our vehicle.

They were nice and efficient. I will definitely be coming back.

Easy to get an appointment, clean waiting area, nice car wash to top it off!

It was amazing as was Mitch. Absolutely top notch service.

I hit a large metal piece on the interstate and caused a flat tire and destroyed the wheel rim. It was late and I was towed to their place just before closing. They were so kind to me and took care if everything and gave me a loaner car. I always get great service and everyone treats you great.

I purchased a new Mazda CX-5 Carbon Edition. I could be happier with the SUV and the service I got from the salesperson Tim W. The Morries team made it fun and easy.

So much for “Buy Happy.” We were talked into buying every extra add-on when we bought our Mazda 3 years and 3 months ago. This included an oil change package. When I made an appointment for an oil change a few days ago, I was told we had 3 remaining. When I went to check out yesterday I was told that they had “expired” at the 3-year mark. Additionally, part of the navigation system has never worked and I requested that it be serviced again yesterday for the third time since we’ve owned this car. My request for this was either forgotten about or ignored.“Happy?” Not so much.

Excellent services and quality work,also Thanks for free service for essentioal workers like me.

All went rather well, except that the carwash was not working. i had just done some other car repairs at another dealership, and THEIR carwash was down, also. Whats the deal?

My service experience was great. They found other items that needed maintenance, kept my vehicle overnight and finished quickly. My issue with the experience was that I noticed several employees in the sales area of the dealership without masks, Or with them pulled down around their chin, which I find inexcusable at this point. I went for a walk and then waited outside on order to avoid being inside. I also think there should be plexiglass dividers between the service employees and customers.

Amazing fast service and extremely helpful! Thanks so much.

Service tech was genuinely interested in solving my cars problem & even provided a loaner for the day.

Morrie’s service people are always friendly and upfront about everything. As usual they got me in and got me out in the time they said they would and at a seemingly fair price.

Mitch was great! The mechanic sent a video of the diagnostic process. Their prices were accurate and didn’t change by the time I picked up my car. Very experienced dealers. On top of that, the courtesy car was great. I’m not going anywhere else for my vehicle service

Competent mechanic and work done in less time than I had expected. Honesty is Inver Grove Mazda Service Center most important thing. you wont get ripped off here.

Bought a new car from them, great personal service. An excellent experience!

I have never had anything but excellent service at Morries Mazda service center. They have always scheduled me in a timely manner and the maintenance services are completed thoroughly. Brandon is a kind,friendly customer consultant who listens to and addresses any concerns I may have and goes out of his way to make sure everything is done to my complete satisfaction. I feel cared about as a customer and always leave there with peace of mind that my vehicle is in good shape and driving safely.

I had remote start installed. Service was great! Everyone I came in contact with was friendly. The install only took a day and the loaner car was an added bonus. 10/10 would recommend.

Oil change might not seem like a worthwhile time for a review but I’ve also been a customer with Morrie’s in IGH for a long time and currently own 3 Mazdas.It’s nice to be called by my first name and know they care about me as well as my cars.They’re on time consistently and the cars are always clean when I get them back. They’ve never tried to sell me something I didn’t need. I even get to watch online everything the tech is doing which is cool.Nice folks and fair prices.

Oil Change & Air & Cabin Filter Service were both fine. They always try and up sell you by replacing the air and cabin filters & offering a tire rotation, even though, as someone who leases, I was under the impression that tire rotations are a complimentary service offered with all oil changes. It’s always quick and easy to get in, never any longer than an hour. I have no issues with the Service Center or the service they provide.I do, however, have issues with the complete lack of safety protocols and professionalism exhibited by other staff. While I was waiting for my vehicle, staff members were walking around freely without masks on, or with their masks hanging beneath their nose or on their chin. One staff member stood within six feet of me with his mask off eating snacks. I heard two staff members arguing with one another. There was a disgruntled customer. I saw one staff member talking to the disgruntled customer, who was wearing a mask. The staff member sat across the desk from the customer, only a foot distance, and was not wearing a mask. Another staff member was wearing a plastic mouth shield mask, intended for medical professionals to wear over their surgical masks. I heard this staff member openly say “If I didn’t have to wear a mask, I wouldn’t.” I felt very unsafe while waiting for my vehicle, and like they weren’t taking COVID very seriously. Next time I will not wait for my vehicle inside the lobby.

Been having my oil changed here for a while, last visit was my last free one so we will see if I make it back or just ask my boyfriend do it. A little hiccup after the service but the team was very helpful in resolving the issue at hand. Nice team. Mitch was the attendee helping me.

Always great service!!

Fixed issue, created more issues unresolved, old switcheroo, made me believe crazy / wrong, wont be back, lots of dealerships wanting my money, avoid dishonest ones i suggest

Were professional, informative and helpfulGreat customer service

Service was thorough but the mechanic didn’t reset my maintenance monitor. I’m wondering if I can reset the computer myself?

Friendly staff and service was completed within the expected time.

Morrie’s Mazda has been a wonderful service dept andand dealership. Prompt and prices are fair.The manager, Dan Norton is a pleasure to work with.

I broke my key. I needed it replaced I called them and they replaced it for $263 + tax. The receipt said the key was 62$ and the rest was labor and taxes. But they repair the key.

TL/DR: called requesting update of car computer system on new Mazda. Did not do service requested and instead pushed multiple additional service upsells complete with video. Had to sit and wait for update to be completed after discovering it wasn’t done despite having my car overnight.Called regarding my Apple car play dropping off intermittently and the nav/computer system freezing and crashing in our new Mazda and requested they update the operating system on our vehicle as I had already tried all other suggested fixes I could find. Only came to the dealer because our car is still covered under manufacture warranty. The individual helping me was dismissive of my request from the start and spent more time trying to upsell me on tire alignment rather than address the issue. They kept my car overnight giving me a loaner without any window scraper, which was definitely needed since we happened to have a snowstorm overnight.. I got the call they finished my car the next day but couldn’t recreate the issue, so sorry! Nothing we can do, but again tried to upsell me on additional services complete with a video to go with it!When I arrived to pick it up, turns out they never even looked at the operating system. It was still 4+ versions out of date. A different employee offered to update it while I waited, since that’s what I requested to start with. Turns out, that fixed our problem! No more intermittent dropping of Apple car play and random restarts of the car nav/computer system!I’m giving 3 stars because ultimately my problem did get fixed, though I had to be my own advocate and make sure what I requested was actually done, and because it was convenient to be given a rental since I had an appointment.Cons at this place were heavily pushing additional services, dismissive of my initial request, didn’t actually do what I made an appointment for, and no ice scraper in your rental in the middle of a MN winter (!?!?).

Morris’s Mazda has been a great service department to deal with even before leasing a Mazda vehicle.

Easy to make an appointment and they had a rental car waiting for me to use while they did my maintenance. I was able to run my errands and get a lot done in the 1.5 hours they had my car.

Fast, friendly and efficient. Will continue to have our service done at Morries Inver Grove Mazda.

1st time at Morries Mazda. I had a great experience. The service advisor Brandon Goeman did a great job and went above and beyond answering questions I had about the used car I had recently purchased.In addition, they always answer the phone, gave me a quote - and actual cost matched quote. Got my car in and out faster than time promised. Excellent service!

What an absolutely great team InverGrove Mazda has! Every employee I’ve come into contact with (throughout multiple departments) is courteous and professional. I continue to have a positive experience with my lease and recommend them to car shoppers around!

Courteous, on time and care for their customers

Polite, professional, did not notify when the car was done. Nicely washed, could have vacuumed interior

Excellent and professional service performed in a timely manner.

They did a great job, as usual.

Forgot oil change