I have been trying for over 6 months to get into a vehicle. I don’t have the best credit. I was being offered interest rates as high as 25% at some dealerships. Then, I came to UnicarsHonda. Gabriel is an amazing salesperson who was able to take my needs, my moms desires for what kind of car I’d be driving, and my budget and make something work. And I didn’t even leave in a beater! The manager and the salesman worked extra hard and made me feel super taken care of. I ended up in a 2015 Honda CR-V with around average industry mileage. And under the Kelley blue book value, too! Seriously, these guys don’t just want to make a sale, they want to make a sale that you are happy with! And I am happy. 5 stars all around, thank you guys so much I love my new baby!

Great experience! They made me feel so comfortable during the whole process. Thank you to Pedro and Josy for making things happen. I highly recommend the both of them. If I could give 10 stars I would! Ask for Pedro when shopping for your car, he is highly qualified. Thank you so much for the experience and getting me my car!

Went to Unicars to just look and see what they had on their lot. Carlos and Genaro took excellent care of me! I left with a brand new 2021 Accord and a lower interest rate! I had my 7 year old son and 1 month old with me and they made it quick in easy so that I wasn’t there so long with my kids! Josy in finance was super sweet and made the signing process extremely quick for me!! Thank you guys at Unicars for such an awesome experience!

Service was performed quick and efficiently. Gus made this process simple.He is a great asset to the team.

Excellent Sales Rep - We had been calling and visiting other dealership but to no avail. We came to Unicars Honda initially just to see if they have the car we were looking for and to test drive one. They have CRVs in the lot and the test drive ended us driving a brand new 2021 Honda CR-V (FHEV) because Brian our Sales person was Superb!!! He was very helpful and attentive to our specific needs. His product knowledge of this car was impressive. The whole team was amazingly pleasant to work with. We enjoyed our night at this dealership and will certainly recommend to our peers. We Love our new car! Thank you Unicars Honda.

Oh boy. Where do I begin?So first of all,Complaint #1This Honda dealership has not gotten with the times and set up an online interface to schedule maintenance appointments online. Other modern Honda dealerships have them....this one doesnt. This leads to complaint number 2.Complaint #2So that means you have to call the dealership, press 2 for service department and make an appointment with a person. Sure. Okay not that bad. Well no. I was informed that the only appointments they had open were for Saturday 09/04/21 so I schedule it for 9AM. Just a routine oil change and tire rotation......ha.Complaint #3I arrive at the dealership and theres a line of cars leading up to the front all waiting to service their cars. I get up finally to the front and tell them I had an appointment.....did I? NO. APPERENTLY the individual I had spoken to did not bother to input it in the computer....so it showed I DIDNT have an appointment and would have to wait with 12 people ahead of me. Dear lord....Complaint #4So I finally checked in my car and I sit down to wait in the crowded waiting area (Not COVID friendly btw) and I watch videos to pass time.....and pass time.....and pass time......before I knew it, it was 1PM! Also the water in the fridge isnt cold. Was it even plugged in? WHAT THE HECK MAN.Complaint#4So I finally get the keys to the car to my car, walk outside and guess what? Its not even washed. You know that cheap ol car wash they put cars through? Nope. Mine wasnt lucky enough. Then I get inside and find all this junk inside of it!!!!! (in the pictures) This car here isnt even MY car its someone elses! Mines a Honda Civic hahahahaWhats going on here? Giving me other peoples info now? hahaSo ANY WHO.Complaint #5So the bottom panel of my 17 Civic had to be replaced due to damage, so I bought the part (at Unicars) and had it put on. Well guess what, the fools that did that stripped the socket so now if you put a bolt, it just falls off. Okay, easy fix they say, well just zip tie it and itll be good. Sure go ahead and do it.WELL THIS TIME AROUND THEY DID NOT!!!So now every time I go over any time bump or dip the bottom plastic panel scrapes the pavement. HOW THE HELL DID YALL SCREW UP SO BAD MAN?! What kind of donkey show circus are you guys running over here?! No wonder people who live outside the Coachella Valley refer to the Desert area as rural. With service like this dammmmmIf I could leave 0 stars I would.Just watch, Honda gonna reply with a generic please give us a call reply to this. Just watch.

All the employees there are really nice and respectful. I never have to wait for too long they provide great service. I am really happy with their services.

Benjamin Sanchez was my service advisor. He went above and beyond to ensure all of my questions were answered and I was comfortable during my stay while receiving my car maintenance. He looked up to see when my next car butler service was due and explained when they would call me. I’m a long time Honda owner (this is my 5th Honda) and people like Ben are one of the main reasons why keep coming back. When you see him, rest assured, you and your Honda will receive the very best care.

Ever since I got my car here everyone’s been respectful to me. No problems occurred every time I came in with or without a appointment. The staff is great with no complaints. Gustavo always helped me when I had a issue and let me know if anything’s wrong with the wait time. Thank you Unicars Honda much love.

I called today at 9:30 to make sure a Civic on the website was still in stock. Lilly said it was and set an appointment for two hours later. I let her know I am an hours drive away.I arrived early for my appointment and Lilly said another salesperson would have to help me. The new guy said the car had sold already and wanted to know if Id be interested in an SUV instead.I wasted two hours driving for this bait and switch attempt. If it sold after I called they could have let me know with a call or text to save me the trip.

Customer Service is exceptional. The only disappointment I had was when the car was returned the driver seat was as low as it went and it was all the way back. I did not expect this and when I sat down i was surprised.Other then that simple fix, Great Dealership!

Everyone was pleasant it was goo to see Curtis aga as he helped me with the purchase of my first Honda an again with my recent purchase thank you Curtis an everyone one else for my new Honda

Gus helped me with all my car needs, he was very knowledgeable and explained what my car needed. He was able to get me in and out the shop with ease and swiftly. I appreciated all the help he gave me.

Thank you Curtis and Josy for making our car purchase a great experience. We are so excited about our new 2022 Honda Insight. The two of you answered all our questions and gave us the information we needed to make the decision. Thanks again! See you soon!

I had went in for an oil change, tire rotation and a flat tire ; Benjamin had attended me. It was a bit of a wait but thankfully I was in no rush. My experience was actually really good, his customer service was spot on. Thank you guys again I will definitely be coming back when needed!

Good experience and very happy my new Honda

Pedro made my experience a great one. It went very smoothly. He was very professional and helpful. Thank you.

I wouldnt recommend purchasing from this salesman... he is very rude and has no professionalism or customer service. He speaks to people as if he is talking down to a child, also he doesnt give detailed information on the car of interest. He was calculating prices from a different vehicle on his computer (a much higher priced vehicle) and when I asked him what is the total amount of the vehicle that he was calculating a $600.00 payment for he snapped at me and said WHAT ARE YOU TALKING ABOUT? I JUST SHOWED YOU! He refused to show us any numbers, the breakdown of everything which includes MSRP, vehicle amount, dmv fees, added fees for upgrades and whatever else may have been added. I than told him that we would be going to a different dealership and he said Have a good day than and by the way nobody is going to sell you a car anywhere! So we left the dealership and purchased a vehicle elsewhere.

All of the people tried very hard to get me the best deal on a brand new Honda civic and they met everything I could have ever asked for thank you so much! The manager came and greeted us and helped us out too. It was a very great first purchase experience

Excellent service, friendly staff. They made my car buying experience quick and easy!

Thank you Josh in the Service department for being professional and helping me with my Accord.

Had such a great experience as always!!! Thank you to Pedro for being super helpful with finding the right car for my budget!! Will be coming back!

Francisco Razo was so nice and helpful. Everyone in the office seem to be busy including Francisco but he stop what he was doing to help me out.

Some details in my car maintance where not check its important to write everythingdown even if its rush hour. But the gentelmen was very very nice

We had a GREAT experience purchasing the 2021 Insight from Unicar Honda. Alex, our salesman was very knowledgeable about the different models Honda has to offer. He was very patient and eager to please us and created an environment where purchasing was a pleasure.

Curtis was very helpful and explained everything very well. Calm and took his time with me. Recommend him for every customer

I took my car for auto butler and gus help me and it was fast and professional I love how he made me feel comfortable and his very friendly. I love that it took less than the time I expected.

Carl Coggins was amazing and got us right in with our scheduled appointment. We will recommend him to anyone. You have a problem go to Carl and he won’t lie to you or bs around.

Efficiency accompanied by courtesy is a rare combination in today’s work world. The courtesy extended to me by your representative, Benjamin during my visit to the Honda dealership for a recall on my Honda, was very impressive.After leaving the dealership I began to have trouble with the car. I called Benjamin to let him know I was bringing the car back and was very worried and didn’t know what was going on with the car. With a reassuring voice, Benjamin stayed on the phone with me until I could get back to the dealership. He greeted me with a bottle of water and had me wait in the waiting area until the problem was fixed.I realize that a thank-you is a small reward for the friendly and courtesy service I received from Benjamin

Pedro was great at answering all of my questions . Also made sure my transaction was fast and smooth

My husband and I had a great experience while purchasing a new Honda Pilot. Everyone was courteous, friendly and worked with us to receive the best deal. Gabriel and Crystal THANK YOU for all your help. You are AMAZING!!Isabel and Juan Urbano

It was great took my car to get checked and It was done within an hour

Raul is always the guy I go to when its time to get things done for my Honda, he is always professional and a pleasure to work with. Having to come in and wait for my car to be ready is not something I look forward to (especially when I have my kids 🙃) but as soon as Im there I know that our car is in good hands and if we need anything, we are taken care of. Thank you Unicar for great service from the moment I bought my car 3 years to now!

My family and I have bought or least 15 plus cars from Unicars Honda. In the last decade we have work with Curtis Contreras. He is just the best. Thanks, for your over the top service to deliver our new car to San Diego!

Mark was very helpful and kind. He was knowledgeable about the car that I bought on March 21, 2021. He also called to see if we were happy with our purchase. I also called him to ask a question or concern I had about my vehicle; he replied in a timely manner and was able to answer my question.

Big shout out to the service department! Great manager, great people, always professional and friendly, they fix everything right the first time. Really appreciate everyone here for keeping my car running perfectly!

Went in for an oil change and walked out with a brand new car! Gus from service department, Carlos from sales and Carlos from finance were all really helpful :)

Curtis and Carlos a.k.a. Junior we’re beyond phenomenal. Curtis took his time and made sure that I got the vehicle that I wanted and that would help me with both my business and my family and Junior help me truly understand the financing aspect of leasing a vehicle since it was my first time leasing. A tagteam that I couldn’t recommend more highly.

Jason was very attentive and a pleasure to speak with. I never felt pushed or pressured into making a decision right away. After about a week of shopping around, I decided that the customer service I received from Jason made me choose Unicars. Im enjoying my first month with my new CR-V.

Raul Gonzalez helped take care of my Honda Civic! Excellent service and very helpful! Very appreciative for the assistance.

Recently bought a 2015 Tacoma TRD Sport, only a few issues such as missing antenna, switch caps missing, car wasnt detailed, thermal heat shield under the hood. But what can you expect from a used truck with high mileage with 1 owner. One thing that did stick out was after purchasing the truck the passenger airbag and seatbelt light would go on a beep when a it was buckled (a common bug) and needed an oil change after a few hundred miles. Even though they didnt need to fix the seatbelt registration issue they did at Unicars expense. Very customer friendly and io recommend them. General manger is a well spoken and firm individual and you can tell he cares...

Raul has helped me Multiple times now. Raul the first time he helped me was able to get us CV joints two weeks before our baby was due and we were so blessed and thankful that he put in a quick order for them. This last time Raul helped me with an oil change and we had a great conversation about our new 4 month year old that we were able to have because we had a working car that was able to get to the hospital thank you so much Raul !

Such quick and personable customer service. I used the complimentary shuttle service and (I believe her name was Lissette) it made the whole experience so easy to wait at home until my car was ready. My service technician Raul finished my car in an hour! And then the shuttle came back to pick me up and called me when they were outside.

I was taking excellent care of and I was given a loaner which was very much appreciate it. Josh spent a bunch of time trying to figure out the Honda link to my iPhone. He really got into it and solve the problem that nobody else could for years.I only have one complaint, and this is from everybody from the service manager down to the service writers down to the sales people etc.I HATE BEING CALLED “BOSS !!” You can call been by my name, sir, anything that you want but “BOSS !” I hate that and find that disrespectful completely. And it is every single employee in that place. And as I said it starts from the service manager and down. You may not realize it other people may not care but I hate it. Do you want my honest opinion or you got it. Do you sell quality cars and you provide quality service, but you talk down to people when you call them “BOSS !”

Jeremy in service always takes care of me when i bring my Odyssey in for any type of service

This is an excellent dealership. I would recommend family, friends or anyone looking for a vehicle to head to Unicars. I personally met with Anthony, Marcos, Genaro and Rigo. I was in and out of the dealership with everything completed in 2.5 hours. The process was very smooth and all my questions were answered by the staff. 10/10 I appreciate all you guys did for me!

This was my first time bringing my Ridgeline to Unicars Honda. I did not make an appointment but was told to come on in. I had an oil change and tire rotation. The price was reasonable. I was told it would be 90 minutes. I had a zoom call I needed to me on in about an hour and 45 minutes, which I told the technician. He said we should be fine. At 90 minutes the work was not complete. The technician apologized, talked with the people in the shop and they got it to me in about 10 more minutes. The staff were polite, pleasant and responsive. I will be back.

One of the best experiences in customer service! Josy did an amazing job on helping us out.

Thank you to Danny the GM and John the finance Manager for resolving my issue.

From the time I called they accurately provided information, taken care of promptly upon arrival, wait was approx time they predicted, waiting room comfortable, facility very clean & someone was continually cleaning, or mopping floors, checkout cost was what they quoted plus discount was added without my asking, appreciate car washing, highly satisfied with experience. So much better than my last visit the prior yr, great improvement, is it under new management?

I’m a first time buyer, but Marlene Castro helped me out with everything. She was great, charismatic, and knew the details of the car and explained them thoroughly and I left with the car I wanted and I always look forward to driving now. The car is spacious and the interior is great, it’s everything I was looking for in a car. The staff was great.

Great car buying experience. Anthony my sales guy and Elvira in the finance department are great. New to the area and this will be the only place I use if in the market for a Honda. Thank you.

Excellent customer service. Quick & easy! I needed a fuel system software update but their prices was so good I ended up having them do my oil change and tire rotation. $40 cheaper than my private mechanic...AND THEY WASHED MY CAR! Busy as the service department was, I was out of there in under 2 hours.

I had a vehicle where the clutch burnt out and right away I called Unicars. Right off the bat they were like bring it in today before we close and we’ll take care of you. So I did and before you know it, they sure kept their word. Took care of me right on the spot with no hesitation. The care they showed me for any individual who walks in with problems is unbelievable. While waiting in line I seen others walking out with smiles and laughs so right away I knew I was in a good spot. Always willing to help no matter the problem and very much appreciated. Raul, my service advisor is the reason why I will come to Unicars Honda for whatever problems I may have In the future. A caring guy and someone who will look out for you. He helped me extremely and I can’t thank him enough. I have never encountered such great customer service. Literally the best! Thank you guys for everything.

Jeremy Moreno did an outstanding job of providing professional service. Answered questions to my satisfaction and I was very impressed with how well organized they were from start to finish. I would highly recommend this dealership.

First time getting service from Honda. Purchased a CRV about 7 months ago. The ease of making an appointment on line was quick and easy. The service attendant was professional in explaining what service was needed and how long it would take. Work was done on time... Job well done.

What amazing service!! Every time I bring my car hereFor service. Every here is awesome! That’s why I always come here. Started with when I purchasedMy car and now as I heed service.When it comes time to purchase another Honda, this is the only dealership where I will shop !!!

All service Staff are always so helpful and nice

Service Department always get me taken care of in a timely manner.

Excellent service! Very impressive

I bought my car from Ricardo, very helpful salesman and helped me get a good deal. Also have brought my car for multiple services and always great and professional work done. Will always bring my car for any issues

I have had two leases from Unicars Honda, and it has been wonderful! They have been so helpful. The service department is friendly and work fast. Highly recommend!

Carlos was a great salesmen. He answered all my questions ans got me a great deal with my honda 👍

Very happy with a the outcome, Jose and Mark were great

Kai and Ricardo are really good and nice salesmen. They are very attentive and get the job done! :)

This dealership has the WORST communication between departments. And even within the same departments. I had to return my car because one salesperson gave the wrong VIN to finance and I didn’t find out until signing. Then sales lied on my finance application and said my income was higher than it was, so I drove off the lot with my car and had to come back and return it a week later when the finance company said I didn’t have the proof of income. And so far they’ve taken THREE WEEKS to give me back my down payment. I’ve talked to so many people for the last FOUR DAYS about it and they all say they’ll “get back to me” and “give me a call back”. Unless you’re an active sale, be prepared to be tossed around on the phones and never hear from them.

I want to thank Roger & Edgar for their expert help in putting my husband and I in our 2018 Honda Accord this was by far the least stressful and painlessly car purchase weve ever experienced... Would highly recommend this dealership to anyone looking to buy a new or pre-owned Honda they are the best....💜🙂👍

I’ve had terrible experience at this Honda location alongside the I-10 freeway. I make an appointment to go in and get a simple oil change and change out some break lights. First, I go in and am ignored upon entry, second the guy at the front of service desk goes in to check my mileage and locks himself out of my car, leaving to to wait for the service staff to find a way to get my key from inside the car while I wait 20-30 minutes just to get signed in. Then I get an estimate of what time to come back to pickup my car. Estimate says 1:30pm and I don’t get a call to pickup my car until 3:30pm. And lastly I finally go to pickup my car and they give me my keys and send me on my way without. I get home and notice they didn’t even change out the break lights like I asked and payed for. I get a call from them two days later saying the break lights just came in, which they never told me about when I went to pickup my car. I like going to Honda for maintenance on my vehicle and have never had any issues until now, and something needs to be done to make up for this lack of accountability and attention to detail at this location.

I always get good customer service but not today. I waited 3 hours for my car just to get oil change. Very unsatisfied with RAUL at Unicars Honda. I was waiting on the lobby for my car and I received a phone call from Mario that my car was ready and I have been at Honda waiting. RAUL wrote on my receipt to call my cellphone at 2pm. Why? I dont know!When he knew and saw me that i was there waiting because he was going in person to tell other customers that their car was ready.In the other hand Mario Torres very appoligatic and very professional did an excellent job after what happened. Thanks Mario.

Mario took great car of me thank you so much

Benjamin at the I-10 auto mall was very nice. He was professional and extremely helpful. Thank you for your assistance!

I was initially satisfied with sales and the manager, but today, 42 days after I purchased a 2019 CRV with only 9750 miles on it, my battery randomly died in a Walmart parking lot. Upon testing, my AAA rep told me the battery was shot. I called in to inquire about the battery with my salesperson, who simply insisted he did a battery check, but I’m fairly certain that didn’t happen because the vehicle I purchased wasn’t even on their stock list yet the day I got it. It didn’t have an As-Is sticker, any pricing, anything. Just white chalk on the windshield, which says to me the vehicle likely had recently arrived from an auction purchase, and was not looked at, nor was the battery tested. I’m not even upset about the fact that the battery died, I’m upset that I called to inquire about potentially getting a discount on a new one since I’d only had the car 42 days and was initially met with indifference, told I’d be called back, and then my call was not returned. It’s a 30,000 dollar car loan, and it blows my mind that something as simple as a battery issue isn’t something these guys are willing to help rectify. It’s quite disappointing.

Courteous, efficient and on-time service. I’m very pleased.

Very impressed. The Service Manager, Carl makes sure that the issue gets resolved. It took a while but they make sure you are looked after and satisfied.

Staff was professional and courteous. Excellent and prompt service. Thanks.

As usual, great service at Unicars Honda on a Saturday morning. I could tell they were really busy, but the service rep Raul helped me get my car serviced ASAP. He also made sure that my billing was correct and fair. I feel secure knowing that my car has been serviced properly and is safe to drive. I plan to continue coming back to Unicars Honda for future service needs.

Great people to work with. G, Alphonso, and Anthony in finance were all great.

Went in for an oil change and tire rotation on 02/01/21 and was helped by Benjamin Sanchez. He answered the questions I had and told me there was a manufacturer recall that they would fix for me. I had no idea the recall existed. Afterwards he explained the condition of every aspect of the vehicle and what might need fixing soon. It was a great experience and service in my opinion.

James Cervantes has done it again. His professionalism and kindness ruled the day. Second time going through James at UNICARS HONDA. His handling of this transaction tipped the scale on our decision to go for it. Happy birthday James!!!

Purchased my Civic 3 years ago and have been going back for every service only because of the customer service. My service advisor used to be Anthony Franco who was incredibly awesome; always professional, very knowledgeable and patient answering all my questions. He’s no longer there, but I was able to work with Jeremy Moreno last Saturday and I was glad to find another advisor who has the same set of skills. Thank you for the great service and for answering all my questions, Jeremy!

Anthony and Josy were awesome the best car sales experience Ive ever had. Thank you so much I am looking forward to enjoying my new honda for many years. Again Anthony our sales person was excellent. Love you guys

Raul in the Service department took good care of me! Definitely a great experience and I would come back to him again in the future. :-)

Mario was great, took care of the service required with no issues. Fast and friendly service.

Raul was amazing, best customer service I have had so far. He made sure I was taken care of, even made sure I was able to make it to work on time.

Benjamin was super helpful as always and my car was serviced quickly. Always a pleasure!

Amazing place always ask for CARLOS best customer service.!!

A very pleasant experience. Unicars Honda was very professional, courteous and knowledgeable in fixing my Honda

Beyond happy with the excellent service provided by service associate josh. He exceeded our expectations with his great customer service thank you so much.

Thanks to everyone there for the great customer service. From reception all the way to Managment you are truly the best in The Valley!! 🤗

We came in for a part recall that turned out not to be for our particular model. We get routine work done here when we are in the area. They have always done excellent work. We will continue to go there when we are in the area. Great work!

Great Salesman (Carlos), no pressure . Great finance person (Anthony) Nice Manager G. Great Dealership

Excellent service every time Ive been to Honda Unicars. This last time, our vehicle had a factory defect not previously noted from the manufacturer. Unicars Service Dept. took care of the problem quickly, efficiently, and accurately.

Terrific experience at my first service visit ti Unicars Honda. The process of checking in was quick, efficient, and professional. Service Tech Raul explained the service process, the estimated time frame, and strived to make me feel comfortable and confident in Unicars. He was friendly, engaging, and knowledgeable. I felt confident that my vehicle was in good hands. I drove away, pleased and assured that my future visits will be professional and outstanding.

Ricardo Rojo was amazing person, he was able to work with me around the clock! Super energetic, out standing, professional. Super honest cut would highly recommend him!

Excellent service! Was in and out super quick.

I always take my car into unicars because I know that I will be in good hands. Our service technician was Mario and he was clear, kind, and ensured that my car was serviced in a timely manner. Thank you!

Buying a new car is not like it used to, at least at Unicar. I never felt pressured. Oh, they still want you to buy, but on my terms. I really enjoyed not being arm twisted by closers I worked only with a sales rep and finance guy. All in all it was an easy buy and I got a great new Honda Hybrid.

Great service. And unlike honda of the dessert, they actually washed my car.

This place rocked I went in here for motorcycle coolant and they totally had it you rule honda.

Great stress free experience. Service Manager Mark Rosbarsky, was very helpful, professional and courteous as were salespersons Ricardo and Kai. Carlos was very personable and offered exceptional customer service.