user
H & H Motors Group
9015 E US Hwy 40, Independence, MO 64055, United States
Appearance
H & H Motors Group
Comments
Na
Review №1

Worst place ever. Please do read the reviews they’re right about this place. It’s a scam. First they sold my sister a 2011 Nissan, my sister asked if everything is okay with it and they said yea everything is fine…well 2-3 weeks later, when my sister (who goes to school 2 hours away) was driving the car, it stopped in the middle of the street..she didn’t know what to do that’s one thing that happened and check engine light was on also tire pressure (she bought new tires and everything and still, it won’t go away) the car overheats easily (will continue about this more) she’s a college student and she really needed a car since she walks everywhere..we taught this place will be good to go buy a car and she found what it looks like a good 2011 Nissan but it was 200k+ miles for around $3600 she said she really need a car before going back to school so she bought it. Anyways I am giving them a one star (they don’t deserve a star) because my sister car caught on fire after she left it with them to “fix” I almost lost my sister because of them and their lies…they would block our numbers and not even pick up the phone..what kind of business does that?? They hide behind the “sold as is” BS…now my sister doesn’t have her money back or a car to drive herself to school…We will sue still and file a complaint to Better Business Bureau.They lied about the car being good. AND THEY DIDNT TELL US THAT IT HAD A SALVAGED TITLE

Bo
Review №2

Sold me a lemon and then wouldn’t fix it. I was told “ If it’s not broke don’t fix it”. Then why tf is the check engine light on within a couple hrs of driving? Now the car is just sitting because it runs hot, smh….

Na
Review №3

I recommend everyone read my review, do not deal with them, all cars they have peice of junk and have transmission problem.

AB
Review №4

This is the worst place to buy a car from . They sold my sister a car that need transmission, engine mount and wheel bearings. They refuse to fix the car nor pay for the repair. Rude and unprofessional dealing with customers. I don’t recommend this place for anyone looking to buy a car .

Al
Review №5

Bought a car from them and it turned out to have a salvaged title. I have all the papers signed from them and not one of them stating that the title was salvaged. I didn’t even find out about it until I went to do my tags at the dmv. Waiting for them to do the right thing and refund my money, they can have their lemon back. Best believe I will be filing suit if this is not resolved. DO NOT BUY FROM THESE SCAMMERS.

Ch
Review №6

I went looking for a car and I always pass by this lot its close to home. I got out and walked along 3 rows and a man driving a car that worked there drove up and asked me was anyone helping me I told him no. The car pictured below was the one he was in and on my way back to my car it was left unattended running at least I know it sounds good but they wont get my money WOMEN do know what to look for at least this one does.

Je
Review №7

Been given the run around waste of time and gas . Told to come in and get there and dude that does inspection just left we were told to come back in the morning and got told 1pm so we did that as well and got run around between Elvis and a.z . Elvis said he dont do inspection which hes done 3 of our cars and charged 25 each which is well over what state of Missouri allowed charging price by law is only suppose to be $12 and a z was to busy and would of costed more . Ive also had a strut tower welded by them it took a month charged more then he said it cost and very bad repair job .. my advice find a different place to go for service

Am
Review №8

Save yourself the time, I went to H&M today looking for a reliable car with low miles. If he didnt have that in my price range he could have said so, he recommended some cars and they all were either cars that are no good cars that were out of my price range. The one I actually test drove was literally the worst Ive ever felt a car break, it was barely breaking at all and the turning was pretty bad too. He really tried to tell me it was the low tire pressure ... Low tire pressure doesnt do that to a car so at that point I told him I would come back later so he didnt try to waste any more of my time and of course I didnt go back.

An
Review №9

Friendly service guys are looking to get you in a good deal on their cars they work with you and theyre nice people overall better than a lot of dealerships out there

Ni
Review №10

Huge variety, great service, we love Wahib! Very friendly and helpful with helping find a first car!

In
Review №11

Everyone was nice and friendly. we bought a GMC Acadia and it was buy as is. needs some servicing but we knew that buying the suv. they have a whole lot of cars to choose from. Highly recommend if you are in need of a car asap.

Am
Review №12

They scratch up cars going in between them. The car I was there to view wouldnt start and they couldnt figure out why. Theres way too much going on around you that u just kinda look around and want to bolt!!

Ta
Review №13

This place is TRASH they gave us a lemon lied about the title and disconnected the phone when I tried to call them back DO NOT waste your time and money with them. They gonna have to close down shope once Im finished with them.

Er
Review №14

Staff was friendly. Car was great price. Check engine light came on and they fixed it no questions asked.

Br
Review №15

If Anyone has problems with this company, they need to contact the Attorney Generals office and Better Business Burrow. Or you can contact me, Im starting a petition. [email protected]

Ni
Review №16

Seem to know their business. I didnt buy a car but I definitely found one that I wanted. Very polite and didnt stalk us at all while we were there. There are some pretty good deals. I gave 4 stars because we were told that we wouldnt have problems financing, yet we didnt get a car. They definitely have some nice cars and pretty decent deals. They do have a garage on site that they use towork on their own cars. I definitely want to go back!

Al
Review №17

Mo Helped me get a great car and has fixed the minor things on it with no hassle! Staff is friendly and all very helpful.

La
Review №18

I’ve now purchased 2 cars from AZ. He was honest and open about both purchases and and gave me a good deal on the price.

La
Review №19

Summary: I got swindledThis is not a good place to buy a car or reliable people to deal with. I drove over two hours away to look at the car and before going over there, I asked the guy who sold it to me multiple times if there was anything I should be aware of with the vehicle, told me it was in good condition.I checked the vehicle, but because I wasnt a trained eye, I missed the nails in the picture, and practically got swindled. Immediately I got onto the highway, the car started jerking badly. It started shaking above city speed limits. I called the guy multiple times, he wouldnt pick his phone and I have never been able to speak with him directly ever since. I had to drive with great risk on the highway at city limits.After a few days, I called the company and spoke with the guy who runs it. Sent him the pictures and explained the situation. This guy asked me to drive a car that wasnt in a roadworthy condition for another two hours for repairs. I asked him if he would pay for the tow for the interstate transit, and then the story started changing here and there to call back and several other things until he actually insinuated I was lying of being aware of the nails. I did go there with someone and neither of us caught that or were informed of the situation.From my interaction with them, they dont do business with integrity.

Ty
Review №20

We find a car that we like and it is reliable when you have a baby on the way. We buy a car from them some year ago it was a good car.Update: the vehicle we had got we have to more money into it the owner knew it was a bad axle problem and sold it anyway, we just replaced a water pump, outer tire rod and a ball joint. Please make sure you bring your mechanic with you if you buy car or just take your money some where else. It get 2 star because you can not treat nobody like that, the vehicle we do got is good just for them little big problem.Please females please bring a male or a mechanic with you because they will get over on you if you by yourself you dont know anything about car and mothers too please we work to hard for are money so it can go down the drain. Remind you we buy are vehicle on 02/26/2020 we already put in 300.00 in it already still more to come.

Mi
Review №21

Absolutely the most unprofessional childish owner I have ran across. After inquiring about a vehicle I was belittled for how much money I had and then he decided to use profanity while childishly mocking me. I live right by here and never see any customers. I see why now

Ta
Review №22

Very good place to get car. Good people and negotiable too. Love my car do far.

Ta
Review №23

Drove to get a vehicle, was able to make a fair deal, worked with Omar and he even purchased our lunch for driving so far:-)

An
Review №24

Lessons learned:1.) Inspect the vehicle thoroughly before purchasing (even the little things)2.) Make sure everything is signed off on the paperwork so there will be no problems at the DMVHeres my experience:Firstly, I walked up to my newly purchased vehicle to put the paperwork in the glove compartment and it just falls to the floor (not exaggerating)! The seller saw this happen and said he would fix it. After a few calls, back and forth, I noticed that the seller was making the process complicated so I decided to fix this myself. My problem isnt that the glove compartment was broken, its that the seller gave me his word on fixing it and never did.Secondly, I left work and went to the DMV and the DMV worker told me that the seller forgot to sign under Signature of Seller, so I couldnt get my tags. I got told by the worker that an e-signature could be sent by the seller (through e-mail), but after notifying the seller and waiting 45 minutes at the DMV the seller said to drive up to the dealership instead and get this title physically signed cause he couldnt figure out how to send an e-signature.

Sa
Review №25

My family and I had a great experience at this lot. We were looking for a car for my teenager. Nothing fancy, but I needed it to be in good working condition. I didnt want to finance a car, so they helped me find something very affordable for my daughter. I waited a while to do my review. I wanted to make sure we liked the car. It has been over a month and we are still happy with our purchase.

Ta
Review №26

Amazing customer service! They were completely sensitive to my need for a completely safe vehicle as Im a single mom. Ill definitely be back for my next vehicle too!

Mi
Review №27

Used car lot, better experience than expected.AZ sold to me at a fair price, threw in an inspection and temp tags. Friendly sales people that worked with me to get a reliable car.Responded to a Craigslist ad not expecting a dealership but all went well.

Jo
Review №28

Super easy buying experience. Cars arent the greatest shape and they are unwilling to fix any issues with them before you buy.

Sh
Review №29

The gentleman that helped me was nice and polite.

Le
Review №30

Dont recommend anyone shopping here just brought a gold van from AJ and the MichaelBlackson looking dude they scammed me and my 4 kids... The van was a lemon it went out in less than 30 days when I asked for help AJ blamed all the car issues on me... He was very inconsiderate to the fact my kids and I will be walking this winter when we should have a car... This was my 2nd car this year from them Im out of 4,000 and I dont have neither one of the cars... Dont by from hanky people who are only concerned with the cash and not the profession.

Mi
Review №31

Moe sold me my car said he going was to fix my 02 Sensor. Now he doesnt want to do it. The!l it took me 2 months to get my tags because of his paper error. He gave me the wrong Lein Release for another car. I had to wait on them to get right paperwork and pay my penalty for tags. Never again! POOR CUSTOMER SERVICE!

He
Review №32

My daughter bought a car from this place- after the guy posted it on Craigs list to sell. She didnt even get out of town and the car broke down onI-29. The salesman lied to her multiple times about the car, he knew the car had issues and sold it anyways. He has changed his story multiple times, has said he would fix the car at his shop and expects us to trust him, I dont think so. I wouldnt even give them one star but I couldnt post unless I did. Do not trust this dealership unless you want you money stolen and have to pay to get your car fixed.

Xi
Review №33

Bought a car 2 weeks ago for 5000 now it’s in the shop for something that will cost me 7000. Do not buy from this people. I did a review on the guy on social media and he blocked me. Clearly they have 0 costumer service experience. Again please take your money elsewhere.

ne
Review №34

The car will look good but the cars are actually not got had a car from them for 1 week it’s already messing up!

Na
Review №35

Bought a car from them less than 6 months ago and now I cant drive it. Because it cant even pass a state inspection. They provided me with a state inspection slip when I bought the car however less than 6months later it cant pass again. Dont waste your money on this place youll need to get another car in a few months anyway.

Ma
Review №36

Very affordable, friendly, helpful with the process in financing. Was able to get approved on the spot!!!. Good car company try them out! Love my new car.

Gi
Review №37

Got a lemon. Bought the car 3 weeks ago and took it for an inspection yesterday. The inspection passed, but the turbo charger must be replaced as the car is burning oil. The car holds 5 qts of oil and in the past 5 days weve put in 5 quarts of oil. We paid $3200 for the car and it will be at minimum $3500 to fix the turbo charger. Got a dud and out $3200, since it is as is. Beware.

sk
Review №38

I freaking love my car.. The best car dealership ever ! I recommend this place 100% .. Please tell all your family and friends . they have plenty on cars to choose from .

De
Review №39

Straight up and seem to be honest car dealership. I have been please with my car and I havent had any huge issues with it.

Ta
Review №40

I have had very good service with H&H, i purchased a white impala in 2010 have no issues except regular maintenance, i have sent many of my friends over to them and they have nothing but good reviews. I would highly recommend H & H to anyone looking for a starter car on low budget, or even big budgets, you cant make everyone happy but looks like they try.Thanks guys.

Tr
Review №41

Fiancee bought a vehicle here on Thursday of last week. Got it home an the check engine light came on, took it to a shop an the diagnosed the problem an found out it need a new engine and also the left rear turn signal was not working, i was told it need a whole new tail light assembly, i then had to fight to get my money back on the vehicle upon returning it to them. After it was returned to them they put it right back on there lot with a for sale sign on it without fixing any problems that was found by a mechanic of 29 years, even after I gave them the diagnoses sheet that was provided to me.

K.
Review №42

I have worked with h & h multiple times over the years. Their prices are very reasonable and the owner is very fair in working out any issues. 5 stars from me.

De
Review №43

Do not do any kind of business with Humphrey. He is a FRAUD!!!!!!!!!!!!!!

D
Review №44

Very nice affordable vehicles. Just bought a nice 2002 Oldsmobile Silhouette. Cold A/C, spacious, no issues..

M
Review №45

Sold me a lemon. My fault. Engine crapped out 4 months after purchase. Thought Id found honest dealer. Nope

Ja
Review №46

Not the best place when looking for a good used vehicle. Their vehicles look like they come from the auction down the street. Slap a sticker on it and raise the price to make money. Save your money go to the auction down the street.

mi
Review №47

I recommend this place .they are very friendly, quality cars .they work with almost any budget .

Br
Review №48

We found a 2008 Suzuki that they had just got in from aution that we purchased and all seemed well. As soon as I got home the check engine light came on which was a big red flag! Took to my mechanic who found 14 difference vehicle codes 6 of them major engine problems. We Informed H&H Motor group and they said to being it up to them.I at this point was upset that they sold us a bad vehicle and felt cheated out of my money. They kept the car and called the next day to tell us they found 16 codes!The manager AZ gave us a full refund and handled the situation incredibly well! The reason they are not getting a 5 star review is because in all honesty they shouldnt have sold is the vehicle until the had looked it over from auction. Either way everything was handled and taken care of well.I would go back to purchase a vehicle knowing that their management knows how to treat their customers!

Ba
Review №49

Great place to shop from, very nice people. I Get great deal on 2012 hyundia sonata limited 2.0t fully loaded, low mileage. Thanks to the salesmen az.....

Wa
Review №50

Great place good service and low prices

Pa
Review №51

Very pleasant and professional. I would recommend H& H to my friends and family. Great experience

Ke
Review №52

I brought a Mercury it is a awesome car. Something great for me and my family to get from A to Z!

Te
Review №53

AZ (owner) is a cool and down to earth guy. Looking for a great used car for reasonable price Ill recommend you to come here!

Vi
Review №54

AWFUL DO NOT GO HERE. They made promises to my in laws and do not follow through. They have tried multiple times to contact them about fixing a windshield they said they would include that if they purchased the vehicle. They dont answer their phone calls and hang up on them. Do not go here!! They have even yelled and cussed at them over the phone. Who ever Mr. D is.

Tr
Review №55

Bought two cars from them. They do good business. I recommend them to everyone I know.

Pr
Review №56

My salesman Rod was great and so was the owner. I had a great experience. Thanks H&H

Ta
Review №57

Nice service and helpful i got a used car from them and its been excellent car

La
Review №58

I had a GOOD experience @ H&h Motor I got a 08 Chevy Malibu for a good price the people was really helpful n they have lots of cars to pick from!!

Ph
Review №59

This place should be shut down. Lieing scam artists with terrible attitudes.

Sh
Review №60

This is the worst place you could ever go to buy a car. I bought a truck from them 2 weeks ago and now I cant drive it cause the transmission is out. I think that they should be shut down and have to follow the same laws as other places when it comes to selling a used car.I do not recommend this place to any one.

Eb
Review №61

I RECEIVED BEST CUSTOMER SERVICE AND STAFF WAS WARM WELCOMING AND INFORMATIVE THEY KNOW THEIR CRAFT!

El
Review №62

Go up there and see for yourself you wont be disappointed.

Wi
Review №63

Bought my 2006 audi A4 about 3 days ago and I have been very satisfied about the service it was fast and very comfortable experience no pressure.. great place to buy a car from they have 100+ cars and a wide variety selection.

Ja
Review №64

Hey these people are great. If you want a great deal come hear.

To
Review №65

Excellent buying experience. Great selection and easy to deal with!

Ia
Review №66

Dont go to this place you will regret it. He sold me a car with bad transmission while he 100 percent knew the problem. and he wont help when i called him and ask him if he can do anything about this. Why do this? This place is similar to junk yard all unwanted cars there to be sold for newbie. most of the review here are after my review and they are from his family, fake reviews, i know this guy. He Post on craiglist under cars sales by owner instead of business, so you can not search up his business before you go meet him in ihop. Becareful.

Sh
Review №67

This place is horrible they sold me a car and its been breaking down I had the car for 3 months and they sold me a mess up car I called up their for AZ and he lied to me and said he will fix it but didnt he is a liar and so is everyone else They are money hungry and cheap they dont do their job its sad. Dont go-to this place! Go somewhere else They are not good.

Ka
Review №68

This is the worst car I have ever purchased. Not only were the repairs more then the car cost but they wouldnt even give me a warranty. Dont ever purchase from them. They didnt even write my right address so no worries on that.

Ma
Review №69

Great guys and they will work with you to help you get a car

Ja
Review №70

Stereotypical used car dealer be careful

Ta
Review №71

They have a good amount of different used cars for sell

Mi
Review №72

Got a nice 2007 charger with very low miles at great price..

Me
Review №73

This place is a good place to buy a car from, my car had a bad transmission and they fixed it with no cost from me . i reccomend them

ma
Review №74

Worst dealership ever! I bought a 08 chevy impala Feb 28th 2016. April 8th 2016 motor caught fire and locked up. Had a fresh oil change on it. Do not waste your money with these people total scams.

La
Review №75

I looked at a car, Hyundai XG 350 on Monday March 21st, 2016.It was a good vehicle at a fair price, only thing wrong was that it needed strut work on back rear tire. The sales person told me they would do the work and hold the car for me as I was very interested. Work was not completed until Thursday, March 24th, and I was out of town until Monday the 28th.Through text on 03/23 agreed on price and told the salesperson that I would come by with certified check on 03/28/16 and she agreed to hold the car for me. All I asked was to confirm the back left strut was fixed and that Check Engine light was not a major issue.Texted her today, 03/28, to ask what time I could come by and get the car. Her reply, Im sorry tried to hold it but my boss was getting mad cause he got someone who wanted it so I had no choice, Im sorry I triedI then called H&H to talk to the manager and he apologized by saying that he has so many people say they will come back and never do so he had to sell it to a person who came by with cash.I asked him if it is their policy to not hold cars once an agreement was made if another buyer comes buy with cash and he said, Yes, that is our policy.Buyer beware that a verbal deal or deal through text is not worth anything as they will not honor that agreement.

Ar
Review №76

Everything that was wrong they fixed right away with the best customer service.

Ke
Review №77

Az is the best! Good customer service as well!

Az
Review №78

Great place to shop from, very nice people. Getta great deal on my 06 Nissan Maxima. Came in to buy a Saturn endup getting a fully loaded maxima. They have 100+ cars to choose from. Thanks to the salesmen Turay

Aa
Review №79

A used cars lot with great range of cars.

Ca
Review №80

FIrst time buying a car from here so far so good GREAT

An
Review №81

Friendly staff, great cheap cars. Be sure to check them out.

em
Review №82

Bad service, under the table deals and what is worst, the sale people carry weapons. My daughter asked, mommy why does that man have gun? After that I decided not to be part of whatever was taking place their.

ca
Review №83

Dont trust them.

da
Review №84

Very dirty place, sold me bad car and it had troubles within days of purchase, bad tyranny. waste of time and money, after this experience i bought a brand new car. wasted my money.

Ni
Review №85

Recommended

Ka
Review №86

They have cheap cars and nice cars too.

Ra
Review №87

Dirty, dishonest, carry guns at work, thugs, not good place, and they wonder why people dislike them. sold me bad car knowingly and highly dishonest and post listing in craigslist as sold by owner and trick customers into thinking they are buying from owner but it is from crook dirty business.

To
Review №88

Had a great experience buying a car from here besides cosmetics issues i had with my car that Omar fixed right away from me.

Ja
Review №89

Dishonest, unprofessional, ghetto and not right! Do not go here.

RA
Review №90

Manager was rude upon Greeting, which happened outside as I was comparing three cars, one coworker might give you good service.

T
Review №91

Great place to buy a car

ch
Review №92

Amazing place everyone is so friendly

Ma
Review №93

Good

ja
Review №94

Good cars good people!!

Te
Review №95

Was very quick and very courteous

Ad
Review №96

Great Customer Service, Friendly, & Very Professional

Sh
Review №97

Good service.

El
Review №98

Best deals in town.

Ge
Review №99

It sucks I wouldnt recommend them to wash my dog

Li
Review №100

Nice, fair prices for cars

Information
28 Photos
100 Comments
3.5 Rating
  • Address:9015 E US Hwy 40, Independence, MO 64055, United States
  • Phone:+1 816-569-5585
Categories
  • Auto body shop
  • Used car dealer
  • Towing service
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–4PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Similar organizations