Horrible place. Absolutely ridiculous the amount of time they spend on a job. I’m sure they joy ride around in customers cars and steal from them as well. Definitely would never recommend.

DO NOT USE THIS PLACEIn the market again for audio installation and came across this place while searching. Had a very simple, 2 12” box and amp setup installed here in October 2017. Took 2 days when I was told it would take 4 hours. Blew both of my back window motor fuses. Broke multiple pieces of interior trim. Left grease stains all throughout my tan interior. Broke my driver side seatbelt spool. They tried telling me my car was a “flood car” although it was purchased brand new and has never been flooded. They also told me they would fix nothing and I’d have to “take it to the dealer”. Terrible experience. And on top of that, something shady is going on in that place. During my time waiting, so many people drove up, went to the back, and left within a couple minutes. No telling what these people were coming for. Damages to my car exceeded $2500

All can say is save your money I dont know why my husband came here they are not a place I would recommend.. People in and out in 10 minutes its no telling what they are doing here

I would never go to this place again, bad customer service. I waited 3 hours to get a dash kit in my car after they unhooked it 2 days ago. I was told my kit was here but while waiting a lady approached me asking if I order a dash kit and if I paid for it or not. I asked her for which car because from my understanding the owner said my car kit was here already from UPS dropping it off Friday. I paid for my service on the first day I came and was told when I come back it would be installed with no additional cost. The owner never approached me face to face and yell from the back that he was looking for my invoice. While waiting another car that was here after me pulled in the garage to get they car fixed on. I was highly upset and started asking questions to other people because once again the owner didn’t approach me with no customer service at all. So while it’s raining he came to my window saying something before I could even rise my window down he walked off. I asked the lady that was getting her car fixed on what he said and she said that he told me to get out my car 4 times which was a lie. I told her what it’s raining hard, my kids in the car irritated too for the long wait. He never said nothing to me only when he yelled from the back and when he came to my window. For him to be the owner he has nooooo customer service experience at all and don’t care about his customers that paid already at all. I would not recommend this place at all and by the way my DVD player was not hooked up correct, it was not showing the picture on my screen.

Loved it my alarm works great and Darrel is a great guy

GOOD PEOPLE works outstanding been going to them for years they never fell to impress

Great people real cool owner he’s quick and has good quality!

Horrible. I had gone to buy a “4 channel” amp, since I didn’t know much about speakers. They sold me a 1 channel for 120 (70bucks more than msrp) they didn’t want to take it back after I tried returning it back. Even though I didn’t take it out the plastic. I DO NOT RECOMMEND AT ALL!!!

Cool people and got my alarm hooked up. Would recomend

Very pleasant and informational...Darrell is very professional and most importantly, honest! Ive seen his work. Im very eager and excited to get some work done to both my vehicles....

Don’t bother coming hereI was told my alarm would be finished by closing time if I dropped it off early it was done at 11pm! 5 hours after closing! And it was installed poorly and didn’t function properly. Believe me take your money else whereI’m still waiting on a refund but I’m not getting any calls back

RUN!!! RUN!! RUN!!! WHATEVER YOU DO PLEASE DO NOT BUY FROM THEM!! THEY WILL STEAL YOUR MONEY AND NOT DO YOUR SERVICES!! I PAID $286 FOR A PART AND THEY ARE REFUSING TO COMPLETE THEIR PART!! DO NOT I REPEAT DO NOT LET THEM TRICK YOU INTO PAYING BY CASH APP!! ITS A TRAP SO YOU WONT BE ABLE TO. DISPUTE THE FUNDS WITH YOUR BANK!!!

This place is unbelievable, literally said a hour and thirty minutes at most but took all day and still did not finish it. I have never written a review ever on my life, but please take my advice and do not go here. Sometimes they ask you to cash app them for the payment which makes it even more weird. These people are incompetent are just installing radios which they didn’t even do for me. Please do not go here. I beg of you.

Ive had a sound system installed 2 years ago, it worked fine for about a month, I had multiple issues from parts melting, then my amp fried and almost caught my vehicle on fire. When I brought it in with a brand new amp that I bought the owner which is the most honest one there took care of me, but I get home and my amp wouldnt power off with the ignition off. I went back 3 times for him to fix the issue and all the guys there gave me the run around after waiting for 1-2 hours each time, then they tell me they dont have time to fix their mess up. Of course I got irritated and started tracing wires with a volt meter. I fixed their mess up within 15 minutes, and found out they originally spliced into my wiring harness on my vehicle that will most likely void my warranty. Avoid this place like the plague as they try to keep the same business name of car entertainment (which allen used to own and was great and never had issues) and they their true name is Audio addiction.

I have been bringing my cars here for years and Ive never been disappointed with the final product! The owner and his wife are very honest, straightforward, dedicated, and understanding when you go in to tell them what you want. In my case, Im a college student and had a tight budget with my last car but they did everything they could to get me a great sounding system for a good price!! I would definitely recommend this place to anyone looking for a new sound system! Much much better than Best Buy, car toys, or anywhere else thats going to cost you an arm and a leg!

Didnt get the work done when they said they would. Work was sub par requiring even more time to fix and complete the work. If you were to have any stereo installed just know its not going to be finished when they say it will. Your vehicle will not be put back together properly when you pick it up. The only positive is the receptionist she is attentive and seems to do her job well.

This store is currently under a new owner and management. All reviews before 01/01/2017 are from previous owner. Darrel is now the owner and runs the shop called Audio Addiction. Darrel has done a couple jobs for me in the past and has shown nothing but professionalism and passion for his work.I recently had two 10 inch subs installed by Darrel and his team. They took the time to develop the best sounding system for my truck. Showed me the parts and gave me a plan before the install. The install was very clean, no loose boards or wires were left behind. He also installed a AUX cord in my truck as it is an older model. You cant even notice the dashboard and radio was removed to wire the back.He even had Netflix in the waiting room!!. So the wait seemed very short after a few episodes of Iron Fist. I recommend this shop for anyone. You will get the best bargain and high quality work. I know I will be returning to the shop for any future work.

I shopped around and these guys are second to none! As I sat and waited on my train horn install, I heard how well they treat their customers on the phone and in person! I am a customer for life!

Highly recommend this place to anyone that is looking for sound or alarm needs. Darrell put in an alarm for me after mine went bad. he worked with me to get the best deal possible for the needs i had. while working on my truck he was even nice enough to fix previous bad work that was done. He took his time to cap all open wires to make sure that my truck was safe to drive. Will be going here from now on for all my alarm and audio needs. Great price, great people, great service.

Not sure what to say. Took my car to have back up sensor in. We were told it would take 2 - 3 hours to install. We left it afternoon on Wednesday. At 12:30pm Thursday called them. They said it would be ready in 2-3 hours. (!) I was little upset. We went by at 5, they were working on it, said it would be ready in about 10 minutes. By 5:45pm, I was so upset, we told them we would be back FRIDAY.at noon. I want to say, they did a great job with installation. So far, it is working great. ++ Seems their work is superb, but dont rely on time.given to you to get job done.

Got my speakers from here

They were very helpful, informative and friendly. They worked with us to find the best solution at a good price. We will use them again.

Terrible customer service.

If youre thinking about getting a system or anything put into your car talk to Darrell. Darrell is an amazing guy. He runs the place now I believe. I went in for my convertible Mazda and told him I wanted a complete system and he took the time to develop the perfect system for my car. It was an expensive set up but it was worth every penny. He will sit down with you and plan out the best sound for your car and if he can get you better deals on products he will take that route. This dude is super badass and Id recommend anyone go see him.

Have many choices to choose from. Employees are so very helpful. Good prices!! I highly recommend it!!

Great consultation & customization info. They laid out all the options and suggested enhancements in line with what I was looking for.

M Carter will you please let us know what you disliked about your experience with us? I do not have any customers in my system with your name, just trying to figure out what issues you had so we can better improve our service.I would also like to know what areas you believed you were in some way being conned? I pride myself in keeping our company prices on average with the industry as well as doing what i can to help customers get what they want for a price they can afford. If this in any way does not sound like your experience with us please let us know what we can do to improve.

Do not go here! I had a radio installed and “somehow”, my odometer “went out” after hours of installation! The guy who they call “Wess” tried to blame it on how old my car was! Everything was working perfectly before I went to this shop. I had to come back three times because these guys kept giving me the runaround! They didn’t attempt to find a solution so me and one of the employees, Wess, gets into it! He stated that he had something in his car for me and comes back with a Gun! I told the owner about it and his remark was “I’d rather keep him here, than to fire him and pay for his unemployment”! That drew the line for me! I got up after waiting several hours and left! Please avoid this place!

The owner just doesnt give a damn. Shop tech is awesome. There is zero customer service or concern for your satisfaction. Shop elsewhere.

Stay away, if you don’t believe me go there on your own risk..👎🏿👎🏿👎🏿

This is a great place and quick too. They do a good job and have a wide variety of choices for your car entertainment needs. We have used them for years and years on many different vehicles and we keep going back.

Never go there agin

I have never been more happy with the quality work they do! Thanks for the amazing sound and service.

Beware of this place!! I originally called to see about having a remote start installed that I had already purchased from eBay. I was told by the owner Alan that it would be less expensive to use their equipment and it would have a warranty. We went over the type of vehicle I have and agreed on a price, so I returned the remote start that I originally purchased. I then called and set up an appointment to bring my vehicle in to install the remote start. The first time I took it in he told me that their equipment wouldnt work with my vehicle because its a push button start (I had already told him this over the phone) so he said that he would have to call tech support and they were closed that day (Friday). He called me back Monday and said that he talked to tech support and his equipment would work, so I took my vehicle back in and was told that it would take a few hours to install. About an hour after dropping it off I got a phone call saying that it needed extra parts so the price was going to increase. I told him that was not acceptable because a price had already been agreed upon. Then the owner told me that my car would take 2-3 days to complete. The second day I called and was told that the rent and light bill couldnt be paid off the profit on my vehicle so the installer was having to work on it in between other vehicles. The third day I called a little after noon and asked when I could pick my vehicle up. I was told that the installer was working on it and that I would be called when ready. I then got a phone call that they couldnt get the system to work properly. So he told me that I could pay $50 extra and he would have to add an alarm system also because they couldnt get the remote start alone to work. I was told if I did this then he would be able to complete the job within an hour and a half, so I told him to go ahead and do it. About an hour later I received another phone call saying that they couldnt get it to work and I could just come and pick up my vehicle. To clarify, after 3 days without my vehicle, I was being told to come and pick it up without the remote start. I was then rushed to find a ride to get there before his closing time. When I showed up and opened my car door I immediately smelled a strong odor of cigarette smoke, so I asked him about it and he insisted that his installer only smokes outside of the shop. This was clearly a lie because my vehicle has never ever been smoked in and all of the sudden it wreaked of cigarettes. I told him that this was a big problem that my vehicle was smoked in and he continuously denied it and said he didnt know what to tell me as he walked off.The owner has terrible customer service and was speaking to me this entire time as if he was mad and frustrated at ME for wasting his time with this job. Im sorry, but I thought this was the business he was in. Everyone beware of this place. Its worth the extra money to go to a reputable dealer/installer.

Awesome work these guys are really professional. I got my toyota sienna installed with drop down and nav head unit with backup camera very competitive pricing... I found my audio video goto guys..

Excellent service and price. Very honest and knowledgeable!

Amatuer Hour at best here!!!!!! This place pretends to be the old Car Entertainment that used to be owned by a Gentleman named Alan( who was there for like 30 years doing a fine job). Unfortunately, about 2 years ago Alan sold Car Entertainment to a new company called Audio Addiction. The new company displays the old Car Entertainment sign out front like nothing has changed. Please believe me it has. I went in last Monday with what turns out to have been a simple issue to resolve. My stereo would power on but no volume. So for a little over an hour I waited in their waiting room as Rusty or Dusty or Crusty (cant remember his name exactly but one of those) did some troubleshooting to find out why my speakers wouldn’t turn on. I pay $45 for troubleshooting with no resolution. He tells me I need to replace my Pioneer AVHX5700BHS receiver (cost of about $400) because it has to be some internal issue with the receiver ands it’s wiring. Turns out the factory amp connected to my speakers in my 2005 Truck went bad...go figure after so long...This idiot didnt even check my factory amp ( if he did then he didnt recognize a problem) The old amp had a bad wire and I know this because I just left Car-Toys in Humble and they fixed it within 30 minutes. A simple problem for any technician in this field to resolve. Watch out for Rusty (an exceptional dumbass who will have red flags waving in your head after you speak with him for more than 30 seconds) as hell ask some incredibly dumb follow up questions and make some equally stupid suggestions to solve a simple problem.

Okay so were do I start so I had to get my system redone for 1 the guys that I brought it to were laughing because of how unprofessional the job was . Would I go there again possibly not

Knowledgeable staff, friendly and helpful.

Good service, awesome people to visit with and love their job

DO NOT CALL THIS GUY.... I called to get a quote a radio install and the guy went off on me when I asked if they sold an additional part... I DO NOT WORK with companies with rude customer service from the get go.. .cant imagine how they are when there is an issue that arrises...

Very helpful and affordable prices.

The owner is very rude. We had an appointment, and were told to come back at a later time because they were busy. We waited outside for our appointment, while they just stood around doing nothing.

Watch out for hidden costs. Theyll quote you one rate and once they install everything theyll add a bunch extra for needed parts. Just go to a real stereo store.

Do not come here save yourself a headache disorganized place

They have no clue what they are doing !

Very professional treated me with the up most respect. Will be coming back

The boss is charming

Id listen to wind blowing before I bought anything here.

Great prices and installation

Not good

Service lousy