We had an incredible experience at this location. Very knowledgeable team that was also very accommodating. We ordered a few bikes, rack and accessories. One stop shop and left feeling confident about our purchase. Bike Barn needs a location like this in The Woodlands!

Staff was very welcoming and professional. Had my rim trued and the craftsmanship was phenomenal. Turnaround time was fast as well. I will definitely come back for other services.

Super friendly and knowledgeable staff. Love my Trek fuel EX5.

Awesome experience. Wonderful staff, very knowledgeable and helpful. Recommend great options and replaced a seat and post while we waited. Thanks again!

Great atmosphere. All the men were kind. Offered plenty of help to this single mom. Fast, efficient and satisfying work. Go check them out.

This place is overpriced the staff is not that helpful and I asked to borrow a tool for not even a minute or ask them if they could tighten the bolt and they asked six bucks to tighten a bolt! I went next door to AutoZone and asked if they could help me without hesitation they helped me.I had them work on my bike once to tighten my chain on my way home they tightened my chain but left my brakes disconnected and non-adjusted which caused me to wreck my bike. I do not recommend them I recommend going a few more miles to sprockets bike shop in Porter Texas.

Great experience, fast service and they know their stuff, they dont try to up sale you.

The guys in Bike Barn were very helpful and friendly. They answered all questions I had, and helped me choose the right bike for me. I would recommend them to anyone!

TEDDY was the most patient and knowledgeable sales peron we have had experience shopping with. We wish he was there when we bought a car. You cant find a smiling, social, educated young person anywhere. It was so refreshing having him explain all the details of the new bike and compare it to other models. He is the best!

A special thanks to Kevin, Craig, Scott, Gio & Jason!!! If I was competing in the Tour de France this would be my team. I purchased a Specialized there 7/2020. It needed a bit of servicing since then. Admittedly I weigh more than I’d like to and I ride hard but that’s where the beauty of these gentlemen come in. They are all passionate cyclists with an obvious love for the sport and great respect for anyone else who cycles (no matter how much they weigh, lol)They take it as a personal challenge and mission to solve whatever problem comes between you your bike and the ability to truly enjoy your ride. The only thing they don’t like and actually seem upset about is the time you will be off the road. Anyway long story long, these guys went above and beyond to make sure I was properly taken care of and that my bike is performing as it should or even better.And even if you’re a big shot Tour de Francer don’t frown upon the bike barn and get ripped off at some specialty shop. These guys know what they’re doing and want to see you happy!!!! Much love!

Excellent experience from start to finish. The staff was very professional, knowledgeable, and friendly!—JRS

Ive bought two bikes from Bike Barn for my son and daughter. My daughters had to be ordered because it was last year during the pandemic bike craze. But Bike Barn were on top of the timeline and called me right when it arrived. I did purchase the maintenance plan, but have not brought any bikes here for service. Most of the staff are knowledgable. Ive run across a couple of young employees who didnt know much about what they were selling except that they have two wheels and the pedals make them go round. To me, if youre working the floor in a bike shop you should at least know general differences in models and why one costs more or less than the other because thats what people want to know...why does one bike cost $2000 and one costs $1000, when they look almost identical. This is a general family bike shop, not a boutique shop, but somewhere in between. So better than Academy in terms of quality and service, but not high-end like some bike shops in The Heights.

David has great product knowledge and offers friendly service. Highly recommend.

Scott was very informative and helpful. I ordered a special bike and when it arrived they were able to assemble it and personally fit me that afternoon. They offered to adjust my fit anytime if I change equipment on the bike. They have service after the sale. They have resources to assist in most areas. Always support your local businesses when possible.

I have bought several bikes here. They are great with kids. The work hard to make the customer service experience an outstanding experience. Its a great place to purchase a bike from.

My store is the Atascocita location. I cant express how much I love this store. Everyone is always so helpful and polite! Always leave feeling like they really wanted my business!

Had a basic tune-up done and had my handlebars taped. Bike shifts smooth now, new tape they recommended feels much better than old tape and overall service was excellent.

They were prompt, a decent price, and very informative! Great guys....

Liked it. Helped me out in exactly what I needed. Item are a bit pricey but quality is there.

Friendly knowledgeable staff.

The team there were really helpful and responsive. They found the bike I was looking for, ship it to the store, got it ready and stored in their facility, until I was ready to pick it up. No hiccups, no issues.I requested a specific set of pedals, and when I arrived they were installed and ready to go.I provided the weight of my kid, and the team adjusted the suspension of the bike right at pick up time, in a efficient manner. All in all, great service, and yes I would recommend Bike Barn to a friend, in fact I already did it.

Great service and attention. Have purchased two bikes from here and always a wonderful experience. Thank you.

I was very impressed with Jason. He talked me through the issues he found with my bike and explained how to avoid them in the future.It was easy to tell, he was focused on delivering solutions rather than upselling to maximize the transaction. I will definitely be back!

The best local shop for bike parts and repair (or a new bike if youre in the market.

The people at bike barn were very friendly and very helpful and eager to have my business. I will definitely go back.

Jason is the best bike mechanic and salesman ever!

A very pleasant buying experience. Sales folks knowledgeable and very friendly. Bike was ready when promised.

Staff/Customer Services is EXCELLENT

I went in to Bike Barn to have a flat tire replaced.They tended to me immediately, replaced my tire and tube, and did not try to sell me anything that I did not need or want. I was out of the store with a fully functional bicycle in 10 minutes! Oustanding people!

Best place to buy a bike In the Atascocita/humble area. Craig is awesome super knowledgable and will take the time to explain everything to you without having that consending attitude some bicyclist get toward people who are not as knowledgeable. My wife and I purchased our bikes there and despite accessories being cheaper on amazon we still try to give them our business due to the friendly and knowledgeable atmosphere. We did a Saturday ride with them and craig stayed with us showing us the route.

They are fast and friendly. Top notch customer service. Highly recommend for your biking needs.

Great customer service and great selection of bikes! Definitely recommend this place!

Normally I receive good bike service, but this time they dropped the ball. I got an Advance Service Tune-Up on my bike, the tune-up is good except they left the rear wheel rubbing against the frame and they did not clean the bike which is included with the servicing.

We have been loyal Bike Barn fans for almost 10 years and consider ourselves very lucky to have one in our area. Also, glad to see they have survived the COVID-19 downturn; seems they have been busier than ever with more folks riding bikes during these challenging times!

Excellent service and friendly staff

Knowledable and freindly staff

Always provide Excellent service and products

Great service.

Fast and friendly service

I enjoyed the professionalism and great basic maintenance service performed on my bike! I took the bike for a 10 mile ride the next day and what a difference a tune up can make. Thank you to all involved.

Brought in a bike for repair and they did amazing work better than brand new 👍👍👍

I just bought my daughter a bike and accessories from this Bike Barn location and I have never experienced such awesome customer service ever. Not just comparing to other bike shops, but literally the best customer service anywhere I have ever been. Mack is awesome, very considerate and patient...not to mention extraordinarily knowledgeable and professional. My daughter and I needed the perfect bike for her to take to college with her and he fixed her up with the perfect bike and accessories that she needed and did not try to up-sale, but did take the time to explain the differences between the less expensive and more expensive items, which I appreciated immensely. We will be repeat customers and I look forward to working with the staff at this location, especially Mack.

Ive had issues with this store in the past and hadnt gone in like 3 years. Its all completely changed best customer service ive seen in any store. They were so knowledgeable with every question I had then the cherry on the cake was they didnt charge me a dime. Wouldve given 6 stars

Little pricey and no sales person on the floor.

Excellent experience at this shop. The employees are all super friendly and seem much more interested in getting you the bike and accessories you want and need rather than just making a sale. Theyre not pushy, theyre not rushed, I cant say enough about their customer service. Ive purchase a helmet, had a bike tuned up, and purchase some other accessories, and theyve been great. The prices have been very reasonable, no different than what you might find online, but buying here you get to support local jobs and have fun conversations. This is a smaller location, so their selection isnt unending, but they should be able to get you everything you need. They also have a couple of riding groups that meet here, Ive been told they are fun to ride with.

Best quality ever first time there to fix my rare wheel and I was in and out in no time the best bike place ever and prices are nice

Great mechanics, whenever I get my bike tuned here everything feels perfect with smooth precision shifting - far beyond how I can tune it and far beyond what any other bike shop Ive been to does. Their Saturday rides are safety oriented and a great ride. Craig and Mac are great ambassadors to cycling.

Usually I talk with Craig, amazing guy and always listenning, giving good advice and willing to help. Today I went to buy a bike for my 6 year old kid, Craig was not there, so I left the shop without the bike that I liked and the feeling the manager there today didn’t have any intention to sell the bike 😩

Friendly and helpful staff

My wife and I are trying to get back in shape together. We bought 2 used bikes that need some minor issues taken care of. Even though I wasnt spending a lot of money Teddy and Jeff were very helpful and spent the time to answer all my questions. Little side note: I havent rode a bike since 1974.

Great customer service! went by to get my sons bike tire fixed. They were very nice and quick.

Walked in store, attendant was sitting in back.. waited for him to come and assist me.. this went on for 20 minutes. Another guy walks in, immediately gets up to help him. Nope. Nope nope.7-31-20 3:30pm

Very helpful staff. Currently limiting number of patrons allowed into the store so we were in line outside for about 10 minutes.

Friendly and informative staff. They are always very helpful regardless of whether or not you are buying something. It is clear that they just love cycling. We also like taking advantage of the free monthly maintenance clinics. (2nd Wednesdays/registration online)

Craig was super fast and friendly when I brought in my daughter’s bike that she got for Christmas. Quickly solved the problem and educated me on how to fix any future issues. Excellent customer service!!

Called with estimate and fixed bike that day. Good service, reasonable pricing. I will use them again

“We don’t just lend our tools out....this is how we make money” - neighborhood bike shop employee as he tightens ONE 8mm bolt on my stem. “Ok got it”- me wondering why I’m still alive with a giant bloody road rash under my shirt after almost getting ran over 50 yards from bike barns front door and thinking to myself at least there’s a neighborhood bike shop who will straighten out the handlebars.

Great customer service. They got my son on the right size bike. Let him ride a few different bikes to see what he was comfortable on and kept my price point in mind as well. Mack was very knowledgeable and friendly.

Worse experience ever. Paid in advance for a bike. Came today to pick it up and they said they don’t have it. Looks like they sell it to another costumer. First and last time. I will never come back

Bike Barn is absolutely amazing!! The staff is so knowledgeable on the bikes they have and helped us selected the best bike for our soon to be 4 year old. The staff is very friendly as well and make your visit very enjoyable.

Took an old bike in and they fixed it up like new.They also took a bike that we donated to fix up and provide to a kid who needs one but cant afford it. I love businesses like these!

Very informative and helpful and well stocked

I have bought a couple bikes here. I also appreciate that the shop will quickly take care of small fixes with no charge labor. I don’t feel like anything here is unfair. They just want to help you get out on your bike.

Great, just waiting for my bike to come in

Efficient and polite service. Conversational and personable staff. Service requested and will add more information after work completed.

Great selection of bikes and staff is always helpful.

There very kind straight to the point and a good place for parts 👌

This place works well with the customers, had a specialized rock hopper comp, and to be honest this bike was poorly designed, after having problems over a few months and even getting a whole brand new bike I was still having problems so finally was able to return it for a trek, receiving full credit for my old specialized, loving my new trek which I traded up to. Shout out to Ben he the man to see.

Terrible customer service, short staffed seems like know one knows what’s going on. Waited 7 days to have an axle put back together called just to be told it will take 7 more.Removed my parts from this store called a local non franchise to have my bike out back together the same day.

Dan was extremely helpful. Took care of every question I had and didnt try to over charge me on anything. Honest, and will be back for all bike needs. Good environment and big selection

Great friendly service!

I arrived at the store at 9:50a the open sign was illuminated, which typically means open for customers. I guy came to the door and said what do you need we don’t open until 10:00a. I responded with I needed a bike pump for my road bike. The guy says ok we don’t open until 10, I said ok and waited outside because he locked the door and walked away. I stood outside eyeing the time. 10:00 came and door remained locked, 10:01 another guy came and unlocked the door. I’m inside looking around for about 4 minutes before receiving assistance. One person who always have spectacular customer service is Mack!!! Thank you Mack

Ben is the guy who helped to get warranty parts from SRAM and install on my bike. He pushed SRAM for expedite shipping, called the warehouse to get parts, and put on my bike once he had parts. Great job! I used to visit Bike Barn at Cypress and like their service. Comparing to Cypress store, Id suggest to make improvement on information flow. The email he communicated with me seems to be a public mail box for all store employees. I sent my original invoice of my bike to that mail box as request for warranty process. That information sank to the bottom until I called Ben several days later. Then I was told that the warranty was processed however no update was given until I called again and found the process didnt move as itd be, which wasted another week. I left my bike to the shop on 6/10 and picked up on 6/27. The store employees are very friendly. I hope my 2 cents can help them to get improved.

These guys, and gal, have always been extremely helpful, honest, and treated me very well. Though I did not buy my bike there, they have always helped me with my own road bike for parts, repairs, and general questions. I will continue to bring my business there over and over. They do not seem to carry a lot of stock (which isnt their fault, ah hem corporate) but anything I need is ordered quickly.

I was looking for a bike for my daughter. I called the store and was surprised at the politeness and help I received. Later that day I went to the store and was met with the same enthusiasm to help me find the right bike. Very pleased with the overall experience

The staff is very polite and helpful

03/25/18I walked in, asked to have a rear tire replaced for my road bike. I kid you not, I was asked if I could leave the bike for a couple of days.What? It’s a road bike, no a car!It takes less than 15 min to change a tire.I was going to buy the tire and do it myself, they have it in stock, but decided to leave the place instead.I will never step inside this place again, wouldn’t want the give them more work than they can handle.2 days! Maybe they forgot the purpose of a local bike store, it’s the qucik fixes, I can have it delivered from an online store and replace it myself.Maybe he thought I was replacing the flux capacitor. Lmao 😂I feel sorry for people that go to this place. Lucky for me I don’t live around.

Great customer service, Thanks!

My Wife and I flew in from Canada to enjoy some time in Houston and while we were here check out some of the local biking trails. We went to the Bike Barn in Atascocita ( a 45 minute drive from where we were staying) to rent a bike for my wife to ride some of the local trails. To our disappointment we were told that to rent bikes it has to be done on line as all of the bikes are kept in the Buffalo Bayou location. We were getting ready to leave the store when Mack, one of the staff that works there said hey wait I will check if we have a bike in the back that some one dropped off for us to fix and give away. No luck! We were ready to leave again when Mack went above and beyond what you would expect form a staff member and said you have come a long way and I would hate to see you leave Houston disappointed so I will lend you my own personal bike for a few hours so that you can enjoy the trails around here with your friends . Thanks to Mack for being so giving and allowing three strangers to enjoy some of Houstons amazing bike trails. With staff members like Mack working at The Bike Barn, I would most highly recommend this store to anyone interested in buying or looking to rent bikes! Thanks Mack you are a great person!!Daryl Houghton Fort Saskatchewan, Alberta, Canada

They hovered over me when I entered the store. I took a wheel set to the repair department to have them trued and stress relieved. Got an estimate $16.00 to have the rear wheel bearing adjusted and $32.00 TO HAVE THE WHEELS TRUED Ans stressed relieved. When they called to say my wheels were ready I asked if they were stressed related No he didnt do that When I did pick up the wheels the hub they worked on was too tight when I checked out the price on the estimate didnt match what they charged Cant trust them

They were very professional and helpful. Overall my experience has been good.

They are so nice and helpful here

They have a friendly, knowledgeable, helpful staff and big selection of bikes, full service shop and accessories I am sure to use them in the future for any of my bike needs.

The staff is awesome!!! They know all about the bikes. Thanks to Teddy. Awesome service. The place is perfect.

Great place to purchase a Bike, Parts And Get Professional Service And Repair .Thank you Craig for all of your help today !!

Professional and friendly staff! I have always had timely and well done service on my bikes.

Serious case of buyer beware. On two separate occasions at two separate stores (Atascocita and West U.) did this company price their product over the Manufacturers Suggested Price. On one occasion, I used my phone to look up the price and the sales person corrected and discounted in apology. On the second occasion, I didnt think to look until I got home. You really need to do your research with these people before you purchase. The items were from Specialized (bike shoes) and Trek (girls mountain bike.)

👌

I have visited this location frequently one the years and it has always been pleasant

I went in about a month ago and bought a road bike. The staff was very friendly and answered all of my questions. They even loaded it Im my car. I went back after a week and had some adjustments made free of charge no questions asked. A big thank you to John, Steve, and Jeff.

The selection was just two brands af bikes so that was a let down. I was being shown a bike for a couple minutes and then someone else walked in and the sales agent left me to go help him. So I left. At $600 a bike, you think they would give you a test ride instead of leaving you to stare at a bike while they help someone who came in after you.

My fiancé and I went in there looking for a road bike. The salesman was very helpful and we said we were going to look around before we decided. We went to one other bike shop in Kingwood and it was awful, Im not even sure the guy knew what a bike was. So we went back and got a bike for my fiancé and a bike for me. They told us that they had a sale coming up and that if we came back with the receipt then they would give us the difference in the sales price. They were beyond helpful with everything. They installed the water bottle holders for us, as well as gave us 20% off accessories the day we bought the bikes. Came back a week later to ride with a group and the store manager, who was riding with us, noticed that my seat was too low and offered to fix it for me. He also helped adjust my gears and my brakes. All for free. I would recommend this shop to anyone whether they are beginners or advanced. The staff knows what they are doing and go above and beyond.

Disappointed. It is the closest store to me. But one of the staff while polite and friendly, tried to make recommendations that shows either he does not know what he is saying or he thinks I know nothing. Up selling their parts and bike and keep telling me that I have a low end bike with low end parts only communicates that I should not take my inexpensive bike there. I do not feel that I can trust their advise or reasons for the need to upgrade my sons bike.

The guys there are very helpful on getting everything you need and also I feel like they have decent prices on parts

Doug helped us with a bike for our 11 year old and he was AWESOME!!

Know their biz and consistently helpful/respectful staff.

Great bunch of cycling folks, very helpful and great service always

Some helpful folks to guide your purchase however my service experience has been less than stellar. My New Specialized Mountain Bike ordered was assembled in a manner not complete. I had to almost immediately before riding tighten all the things left loose after purchase and then had to return the bike almost immediately after that as so many things were left untightened, lubricated, or adjusted. I didnt know to look for tightening cranks as a general area needing consumer attention right out of the door . It was so poorly assembled that the crank arm completely fell off during the second ride. I returned the bike and they did the 30 day break in adjustment and what I believed was to fix the crank arm. Then on 1st ride on our Mountain Bike Trip to Colorado (1 week later) the pedal and crank arm fully fell apart again. Apparently it was never assembled correctly according to (2) different bike shops in Boulder that attempted to fix my problem since we were on family mountain bike trip and were scrambling for a crank assembly to fix the problem since they said pedal was never greased, or tightened correctly during assembly and had loosened and wore the threads out during that initial ride. Very disappointed I had to rent a bike and all the hassle of spending time getting fixed rather than riding. I have had a Specialized StumpJumper for 14 years with no issues and performed regular maintenance, Im not sure if Specialized product is inferior or as (2) different bike stores pointed out in Colorado, was poor set up. Leaving bike in Colorado for Specialized Rep to come inspect.

High priced but you get what you pay for. Good service and quality work.

Very professional, reasonaby priced and very quick turnaround on repairs.