I really enjoy coming to this store to buy anything I need for work. They have a great selection of quality items at good prices. Customer service is great!! The only thing I would like to see is a faster check out process. I been there several times and everytime we have to wait 25-30 min just to pay for merchandise. Other than that I would definitely recommend it to anyone 👌

First off, although the address is Esplanade, the street you see from front of store is Greenpoint drive. Clean store and helpful staff. Prices a bit high. Focus is police supply and uniforms. They sew and tailor on site. I thought the sign in at the front door would get me service, but it seems to be their way of building a mailing list.

Went in for a new vest. Ms. Renee was quick and helpful. Gathered about $100.00 if extra duty gear, stood at the front counter for over 20 minutes waiting to purchase. Lady (very sweet) that works desk in warehouse finally noticed me standing at the counter and called for a sales associate. Waited another 10 minutes, no one ever came to ring up my purchase... put the items back on shelves and left...

Had to pick up some uniform shirts.#1 they are taking precautions about covid-19 seriously, with social distancing, as touch-less as possible transactions etc. They check people in so they can be sure to wait on everyone in order, and are very helpful in helping you pick out the things you need. They even told me about a clearance on the kind of shirts I needed, though unfortunately the size I needed wasnt on clearance, otherwise it could have saved me like 60%. They had the patches sewn on in less than 10 minutes. Friendly staff. Highly recommend.

Worst customer service ever !!!Used to be a great place when it was Reds..... But now they are Galls, and they simply do not care about customer service.

Slow as molasses. In no hurry. But they own the market in the Houston area.

Always great service! Need better selection of boots!

Better than it was at the old location. Get you taken care of pretty quick

Their staff is the absolute best! They will answer any question regardless of how silly it is.

High prices and bad service, there are better places to go and get treated better.

Very good well organized great customer service

Demetria and Shanequa made my experience at GALLS a very pleasant and satisfying experience!! They were very helpful and friendly from the time I walked in until I finished handling my business. This is the neatest uniform supply store I have ever encountered..Very organized,clean,friendly and straight to business. They even have friendly conversation with you and not so serious..but very professional again!! Loved it!!👍👍

Phone seems to be left off the hook or is disconnected. It doesnt even ring when called, the call just disconnects. Maybe the phone number online needs to be updated or something because its a hassle having to go in person to have something addressed that could be handled over the phone.

Galls likes to buy smaller companies . Then the customer starts to suck. The will say a brand is discounted when all they wan is for you to buy their brand which in most cases suck. Or buy a higher priced brand. With them being the big uniform company were else can you go.

Every time I come to ANY of the Galls located in Houston:1. You have to sign in and wait, they don’t bother to see if you have some small issue or one that requires you to wait.2. The help they have is minimal and move in SLOW MOTION. Except for the true workers here like seamstresses and etc.3. Minimum wait time at ANY TIME OF THE DAY 1 1/2 hours.4. By the time you do get helped they don’t have the size in the product you need. “Oh, but we are more than happy to order for you.” And don’t forget that you WILL have to sign in and wait to pick up your order!There is NO customer service at this place, but they know most people will return. I don’t know why, my mind is made up to purchase nothing from this company online or otherwise!Thanks, maybe I’m up, 1 1/2 hours and still counting! And for those wondering, I am only here to have my sons’ name heat pressed on a shirt which had already been purchased and completed by this Galls location, but guess what letters fell off before first wash! WISH ME WELL!

I went into the store on 01/18 @ 4:58 and I was assisted by Ms. Lou. Even though the store was closing for the evening, she was very patient with me and went over in beyond in making sure I had everything I needed. I’ve worked with her in the past and she’s always had a great personality, very friendly and eargered to help others. Thanks Ms. Lou!!!!

Need to be able to care customers that want to purchasing. Not having to wait on everyone that is in need of uniform. I would have spent my money on boots, hat, and duty belt.,

It was better when the company was still called red uniform. Once galls purchased them everything went downhill. The service sucks and they will make you wait for along time. It took almost 2 weeks to pick up my order.

I recently went in to order uniforms for my upcoming police academy. After signing in and waiting for a short time, a sales woman by the name of Mrs. Lou called my name to start my ordering process. She was extremely helpful even after stating that she wasnt feeling well that day. After finding out the sizes I needed, she continued searching until she found everything that I needed.

Much improved. Met as I came through the door and helped in an efficient and friendly way until I was done. Only way it could have been better is to have a more complete selection of boots to try on instead of just show on the wall.

They have gotten a lot better after Gals took over. Can actually come in and get something done. Still a bit slow on helping people but once they start helping you they really take care of you. A step in the right direction for sure.

I give us three stars because were not perfect. Ive been working for this company for over a year & I love it. I like hearing about what our customers do, for how long, & what they just encountered with the day/night before. This job isnt easy, you dont get it down in two weeks believe me. Just being employed a year I was/am still learning things to this day. I can admit the process was slow and computer system wasnt any help. But now becoming under the corporation of Galls I swear things are so much better, efficient, & the future for this company will finally get the appreciation it deserves.The work done here isnt machine work, its legit labor. Seamstress that work 7am to 7pm including weekends when asked.Also in any busy place you go you will have to wait. Do you not? The sign-in sheet makes it available for our customers to have a seat now & browse instead of standing the whole time in one spot and lets you know how fast were moving by time & who is left in front of you.

These five stars are going to Dave and Dave himself only. I wish I can just speak to his manager and say, “give this man a raise.” My order was placed on Monday, Friday came up to pickup my order, and associates kept saying that it is somewhere in the back. I spoke with two associates before Dave spoke with me. He approached me with kind and worry if I was getting the customer service I needed. I explained to him what was going on. Dave ended up putting me as his priority to get me my order done. I was waiting for almost an hour, with Dave, he got my order done within 15 mins. Anyone needs help with their orders, speak to Dave. That man will help you out. Dave if you read this, don’t stop giving the best quality service to customers.

I cant imagine how this place stays in business. I waited over an hour just to drop a shirt off that needed to have the correct shoulder patches on it. They are the ones that put the wrong patches on the shirt in the first place. Glad my company is switching uniform distributors.

This place has been horrible. All of my uniforms had to be back ordered...which isnt the end of the world. I was told it would take a maximum of two weeks to get everything in. Well the two weeks came and went and I spent 3 days trying to call and no one answers the phone. I live over 70 miles away so I didnt want to waste a trip if it wasnt all there. Finally, my wife drove all the way over there to see if anything at all had came in. Thankfully, the one shirt I really needed was there but not my other two shirts. Good news right?...nope. The embroidered badge on my 511 polo is the wrong one and they mispelled Chaplain under my name. Now I have to drive over 70 miles back over there and hope they make it right. I would call but its pointless. When you try to leave a message for a return call the mailbox is full. This is extremely aggravating when you wait and wait for your uniforms and then they mess them up...

It was a cool place.

Lots of negative reviews so I figured Id share a positive experience. I recently came in for cadet uniforms and the service was great. Very fast, I signed in and was called in about 2 minutes. Tried on uniforms and they hemmed and tapered them for me. Staff were very helpful and friendly. I was in and out in about an hour. Keep in mind I was here when they opened at 9am along with about 4 others who were also in and out pretty quick like I was. Only complaint is the uniforms and equipment are pretty expensive but quality is nice. Thanks:)

I have worked at LoneStar Uniforms for about a year and a half now. I love it and it has IMPROVED since Galls has become our Parent company. We are a very very busy store because we help those who serve all over Texas, we do not service just a small amount of people and some people dont realize the volume of business we do. I work in the front and I do the best I can to service each and every one of the customers that walk in as fast I can, one customer can just be getting two shirts and I can take care of them in 5 min but then I can have a new hire with a brand new PO and they are getting at least 20 things, so yes it takes time and you will have to wait just like any other place that is busy. We are working hard each and everyday to improve the wait time on the arrival of garments and we are coming up with new ways to make you guys happy. I give us three stars because like I said we are still improving, and I know here shortly I can come back and give us 5.

Ordered uniforms on 6/3/2015. They finally come in on 8/8/2015. The name plate is misspelled, shirts are 2 sizes too big, the long sleeves that they claim they had to special order are normal length. I specifically ordered extra long sleeves, since I have long arms. The pants I ordered were supposed to be 36x36. Instead I get 46x32. After speaking with several people they still havent gotten my order right. They were paid in full on 6/3/2015. I will never buy anything from here again.

Made to sign in upon arrival. Was standing and waiting for 30min before anyone said a word to me!No customer service skills from anyone in this store!! Not to mention one of the workers stared me down without speaking I will not return for any services period!!

Wow this place is frustrating. I waited over an hour to pick up an ID badge & they never found it. Received a msg a couple days later it was ready. Went back.....STILL couldnt find it. Ugh!! Then I inquired about a shirt I wanted to see before ordering. They sell the shirt on an order form but no one there is familiar with it. For $70 I wanted to see how sizing runs prior to order since they have a no refund or exchange policy. Plus, why would I order if they have no knowledge of the shirt?!

Clean and friendly staff with great knowledge

Very unprofessional!!! They answer the phone, and ask if you can hold without you saying anything and put you on hold. I stayed on hold for over ten minutes without anyone coming back. I called back and asked for an item and the lady had the slightest clue of what was being asked for. I was put on hold AGAIN for over seven minutes!!!I just quit, had enough!!!!

First choice when it comes to uniform service and accessories. Shout out to Heather for amazing and outstanding customer service! Highly recommended!

I recently had my first experience with Galls (online and in store at the Beltway location) after having had to order 2 shirts for EMT school. My first impression was not very good seeing the number of dissatisfied customers so I went ahead and placed the order months out to ensure timely processing. About 2 weeks after I placed my order online I received an email stating my order was ready for pickup. On 7/10/18 I went to the beltway location as soon as they opened and anticipated a long wait while I was there. I was quickly assisted as soon as I walked in the door and there was no wait time. Unfortunately, the womens sized shirts that I ordered online were mens shirts at pickup and way too big to even be considered keeping. Im glad I looked at the order before I left the store. When I explained to the young lady working behind the counter that I believed the shirts were incorrect she quickly went to work to confirm that indeed there was a mistake and my EMT patches were sewn on the wrong shirts. She apologized and then quickly went to work to correct the error. She checked the store supply and confirmed availability of the correct womens shirts in my size and had the patches removed from the incorrect shirts and resewn on the correct shirts while I waited. I am very pleased with the service I received, the great conversation with a couple of the ladies while I waited and I wanted to make sure that their courtesy and hard work was documented. I removed one star for the order error but service received was definitely five stars.

8 employees working and none of them dealing with any of the people in line. All of them staring at a computer. They helped a person that came after me. They told me repeatedly they would get my person. Then when they got to me they call called someone in the back who was free the whole time, i couldve been out of there ARE YOU KIDDING ME? They are moving at a glacial pace and treat you nice nasty

This place was worst than the DMV!!!! Do not shop here. I wouldn’t send my worst enemy here! No matter what you need you will wait over an hour for them to tell you they don’t have it or they can’t help you. You will read this review and still go shop there and then you will write your on review like this one.

Good selection for the limit of what they offer. Nice staff, but a little unorganized. Call ahead to ensure all is in order.

This Is a uniform store police, firemen & more ive always had good experiences @ this location Northwest Houston off the beltway 8. Downtown not so much location, location.

Hello Hauswald-Rob,I work with Metro and I want to personally thank Mrs. Nicole, Mrs. Lou, Mrs. Adrienne, Mrs. Kera and the team at Galls. My visit there will always be memorable. Awesome Customer Service is not justifiably to explain how joyful my visit was due to the team. On January 17, 2019 Mrs. Nicole took her time with me. She allowed me to take up most of her time as I tried on everything. This experience was an eye opener for me that real customer service still exist. I thank God for these individuals. Please if you all would let them know that their work serving will never be in vain. Again thanks and I look forward to coming back to the Sam Houston location.Sincerely,Mr. R. Johnson

Very slow customer service. Been here for 2 and a half hour. They say there short handed. Lone star uniform was better. Galls took over and every time I come in there a long wait

I visit the downtown location for gear for work, and have had both good and bad experiences. The good would be seamstress that took care of my uniforms on the spot. I cant say anything bad about them. Now for the bad. Since I recently hired on for my organization along with 52 others, we had to get uniform items for our first day. Considering that Lone Star has known we would be working, I figured they would have ordered enough uniform items for all of us. I was greatly mistaken. Situations like that should be easily avoided.

Ordered a product over a month ago, I have not received the item I ordered and when I called, they transferred me directly to voicemail. I did not get a return phone call and sent an email. Still no response. My only recourse was to dispute the transaction with my credit card company. I WILL NEVER ORDER FROM THIS PLACE AGAIN!!!

This place is the worst. We are a EMS agency with about 75+ uniformed staff. They never have anything in stock and it usually takes about 3 to 5 months to get pants or uniform shirts from them. We also use the website to order and they usually will lose an order or the web-site won’t even work. Lone -Star is great at making promises they cant live up too. I have always said that someone should start up a uniform business in the Houston area to compete with them. Lone Star Uniforms is the worst. Just ask an employee! I had one tell me after I said “You guys could F*** up a wet dream” say “yeah we know we suck “

Great staff help

As soon as I entered the building I was greeted warmly and throughout my shopping was assisted with all of my needs. The store looks great and has everything I needed. I am so glad I came here for my EMT gear instead of Discount Uniforms. I will absolutely be coming back.

EXCELLENT customer service 👏

Galls has ran the loan star franchise to the ground. I use to be able to walk in and get all the equipment I needed. Ever since they were bought out I can never get anything I need. Hell even the online ordering is bad . It took over 6 weeks to get yellow caution tape in the mail. My department will be looking for a new vendor.

Great customer service. phone rings a bit long sometimes but over its a great store! They have allot of stuff!

This place is pretty much horrible. My company has a contract with them, and uses them, but we all hate this place. They come to our business and measure us for uniforms, then take the orders, but never ever call us to come get the uniforms. Last year, I ordered and waited for about 4 months to get the shipment in, then went down there. They said they didnt see my order in the computer. Then I got really irritable and held the guys feet to the fire, told him he needed to look at paper, the orders we made, and find the ones where we were measured and all that. After about a half hour of him screwing around, he found my order in the back, telling me he didnt know why it wasnt in the computer, but acted like it was MY fault for getting irritable at him. I told him Dont look at me like its MY fault, I waited FOUR MONTHS to get my issue. I have a right to be irritable.A month and a half ago I ordered wet weather gear, they had it on the shelf but it needed to be silk-screen stenciled with our logo. As soon as my supply guy told me that, I said well shoot, I wont see it for 6 months. I have stayed on our supply guys butt, every couple of weeks, he tells me Oh itll be in. Now I need it for the field, and no, of course it isnt in. OF COURSE. This place sucks. Avoid it at ALL costs. Try Cop Stop in Pearland. They are MUCH better, and prices are better too.

Hope you dont have to call this place. The phone must be hidden. 30+ min and 4 calls with no answer. The voice telling you everyone is busy is somewhat calming.

Walked in when it wasnt busy - just needed two in stock items. Nothing special or custom. Four customers in the store and nobody could help me, instead I was told to sign in and wait.Recognizing where this was going from past poor experiences, I took my business to eBay.Why care about customer service when you have exclusive distributorship agreements, right?

Don’t know what these other commenters are talking about when saying they wern’t helped or had to wait for a long time to be helped. I was helped and waited on as soon as I signed in and only had to wait for my alterations. Which are done on the spot while you wait. Where else can you get such quick service? I’m more than satisfied with my Galls experience and I’m glad I didn’t have a pocket full of cash cause there’s plenty of cool toys available for purchase and I would have spent all my money! New toys are always fun!

Slick, tablet-based customer queueing system which doesnt consistently work. Good selection and customer service, acceptable turnaround times for orders.

Extremely slow, deadly slow if youre ordering something and paying with your company account. Some pants and boots are 2-4 months back ordered. I literally took a belt off the rack, walked up to pay for it, and was told I had to order it. A month and a half later, no belt still.They have a good selection, but nobody is in a hurry to get it to you. Some of the people are friendly, some not so much, but theyre definitely on their time frame.

I have only had problems with things wearing easily, buttons, patches ETC, but other than that, like any tailor-to-fit shop waiting and patience is key.

Been here for about 40 min now to put a simple order in to pick up at a later date. Still have not spoken with anyone along with 4 others. Someone is out to lunch and no one is covering sales while we sit here and wait!! Worst service ever!!! Dont come here unless you absolutely have to or its free to you!!!

They do good work but it takes forever. Bring a lawn chair and a book.

Friendly staff very knowledgeable easy access from the beltway service was excellent and fast would go back if needed

Customer service at this location is rather pathetic! The system they are going by has never worked. I don’t care if you come to this location as soon as it opens you will be sitting in one of the “6” chairs they supply for the 10-20 who’s waiting to be helped by what appears to be the “ONLY” two employees working. (I personally think they are running a candy factory in the back.) It is extremely noticible that they are comfortable with the fact they have contracts because they’re not focused on face to face customer service. You’re better off spinning your own wool and making clothing, before you receive assistance. Please! I repeat, don’t even waste your time speaking with the manager, because somebody had to teach the employees how to treat customers. Management is at fault!!

Took 2 pants to be hemmed, 2 shirts in for patches and name strips. I never got a call or text saying they where done, after calling 5 times, being told some one would call me back multiple times, they finally said they where done after a month and a half.

I wouldnt wish going to this place on my own worst enemy. The sign in system is very flawed. After waiting for an hour and a half just to ask a question if they have an item in stock, people arr walking through the door and signing in are getting called immediately. Eventually had to leave because its impossible to get help.

Ask ANY member of law enforcement how their experience with Lonestar or GALLS was. If zero stars were an option it still wouldn’t be low enough. I had to wait TWO months for a bullet resistant vest. TWO months on the street without a vest..

Uniform Recipients:Wow! Its this one white guy who works at the Galls on North Sam Houston, OMG Becky he was the best customer service rep I had ever met in my life..I would have asked him 2 marry me but he said he was 26 years old and me being a 55 year old Cougar,🐆 I decided to let this young Stallion be🐂, but ladies this white guy is sooooooooo what we need in this world.🌎 He was handsome, kind, considerate, very mannerable..OMG...I wanted to get his Mom`s # and call her up to say: What did you put in his Milk, outside of LOVE.? P.S. I know race doesnt matter, but n this case, let me call it for what it is...🙄

I sent 2 uniform shirts and 2 pair of pants to get hemmed and embroidered. They told me it would be done in a week and they would call me. Ok no big deal, so I wait, and wait, and wait, and wait. After 2 weeks I try to call the Downtown location where I dropped them off and no one answers. I then stop by before work and they say they have not even started working on them. This goes on for several more weeks and still no phone call to say they are done. Finally after 6 weeks, I go by and finally they are done.I know they do a lot of LE uniforms if not all of them in the area, but talk about disorganized and lacking in customer service! If you have been to the shop you understand what Im talking about. I would give this place half a star if I could.

Can be a little slow at times but they do a good with the uniforms.

This place is ridiculous. I dont know who is at fault here, the employees are generally nice but its like everyones running around with no rhyme or reason and everything takes much longer than it should. Uniforms have often been wrong, and Ive had to go back to get them fixed. I would give anything for a management that knows what theyre doing to take over and make this place organized. If youre forced to go here for work uniforms, bring a book. youll be waiting a while.

Horrible... Purchased boots last November.. still havent received them. I moved on. I have conducted business in the past with them through agency accounts and had to remove myself and agency as customers.. long waits, back orders, no contact from rep. and always incorrect orders/ lost orders. Just shut your doors already. Combining yourself with Galls only slowed the closing process down. Its inevidable.

1.Called several times and no one answered. 2. Not enough places to sit & with duty belt thats not going to work. 3. Very slow service. 4. Dont have this problem at other law enforcement stores.

Very disappointed in their service. I dropped off two uniform shirts over a month ago, just to sew on patches. I was advised that they had the patches, but needed them for a larger order (200+ uniform shirts). I have waited 4 weeks, and attempted to call them several times and couldnt get pass the answering machine. I finally, got through and was told that my order was closed out, now I am waiting for a return call to resolve this matter. If they cant keep up with their contract its time, we explore other companies.

Long wait before you get help. They have 2 new employee training and they dont know what they are doing.

Absolute worst customer service, unfriendly staff. waited for over 20 minutes after I signed in as I watched staff play around and showed no sign of urgency. I thought it was bad before, its even worse now. Each time i try to buy something there its a bad experience. I dont know why I even try. I can honestly say, I will never set foot in there again.

I had to get a few things : the process is simple walk in - sign in on the tablet . Pick what you need to get done ie pick up, fittting, special order. Yes they carry higher end brands yes they are more pricy because of quality I feel bates is a good brand .I spoke with three individuals, the person who greeted me was also the one who fitted me, pick up window person, and cashier, everything went smoothly given that there were about 70 cadets getting the same stuff done . The process was organized long wait about 35 mins from start to finish for me .Yes others may have had a different experience but my experience was personally great.

This location is terrible at completing orders on time. I am telling management at my company to please find another uniform store. One week to wait for pants to be hemmed to my ordered size is not acceptable.

First, it took 2 months to get a Hanes shirt back into stock so they could apply a screenprint. Said screenprint is of low enough quality that after one wash cycle it is already coming off.Second, I made the hour drive on Thursday to specifically buy a patch and have sewn on my class B shirt, as well as a few others on different items. I removed my class B from the plastic today to find that they had not sewn it on, as well as they therefore kept said patch I paid for. It is partly my fault for not checking the items before I left, however they clearly lack any type of quality assurance. *Check your items!*

Good. Service

Yes, they sell my uniform 511s, yes they do the hemming, but this place is stupid slow and also they sometimes cant even sell you their floor stock and they have very little on display compared to their online store. Id say they were understaffed but they move so slow although they are nice. Trust me, this is the norm, and i dont know why i still come here. Im gonna save my time from now on and go to academy and then pay someone to hem...please dont respond to my post and say sorry as if you dont know how slow you are; you know, just do something about it. This place feels like a dmv where the employees are all on break.

They dont really have anything, staff was a bit rude

My company had a purchase order with them at various times. They are so G.D. slow they take forever to get the items in from the North side of town. Dont be in no big hurry. You might get lucky and have a couple items in. Its bad and I almost felt like I was going to get fired a few times waiting for orders to come in for new employees. Look for an alternate before using these people. It would be quicker to grow cotton plants and sew everything yourself. If you think Im kidding, dont say I didnt warn you!

Customer services outstanding

This email from Galls is dated February 10, 2019 for an order placed on November 19, 2018. Today is March 4, 2019.Not only am I STILL waiting for my order, no Customer Service Specialist has ever gotten back to me, as promised by Galls.3 1/2 months and still waiting.

If I can give zero stars I would. Working for a company who pays galls for our uniforms and let me make it clear. I am not a police officer, EMS, or fighter fighter. Not to discredit men and wemon who choose to protect and serve the public’s respectfully. But this place is not just for y’all. I felt uncomfortable and unwelcome, and I cannot believed that galls who currently bought out lone star would tolerate this nonsense. I pay my taxes, I was forced to come to galls and it was not by choice. I am so disappointed in this company knowing that my employer paid these guys and I have not received the proper service. And treated like I’m less then because I’m not apart of law enforcement. Witch by the way don’t carry large boots for those with big feet. They rather prefer us to order online. And just take what we get. NOT ME SIR!!!!! I LIKE TO TRY ON MY CLOTHES liKE THE COPS DO. AND TELL THE TAiLLER WHAT I NEED LIKE THE COPS DO.

My experience at Galls was pretty good even though it took me a minute to get my sizes correct. The staff was very accommodating especially one person in particular and her name was Saquoa. She was very patient, helpful, and friendly all while being professional. Kudos to the staff in all seriousness but Saquoa made my day. I hope I spelled her name right...

I would stay away from this place. Call customer service, no answer. Later on, call again and told to hold for 20 minutes. Was told by online service, order ready for pick up but they actually did when i went to pick up. Everything is on backorder. Damn.

This place has the worst customer services I ever experienced. The employees have no idea what they are doing. I hate when I’m force to go there.

Not even going to give them a one-star. I went in there Friday got there at 12:45 p.m. and got out of there at 4:30. It took 3 hours for anyone to even come talk to us once we have signed in. They told me my uniforms will be Monday afternoon. But my order is not ready. They sent me a text message on Tuesday afternoon let me know my order was ready for pickup but only 5 out of 7 items already. No one greeted me or anyone else when they walk in the door they will look at you with the owner and say hi that happened on Friday and it also happened today. After 1 hour waiting and employees helping customers that came in after me. An employee finally asked me what I was there for an hour and said I was waiting to pick up an order. I waited an average of about 5 hours to pick up 3 shirts 2 pairs of pants up belt and one tie.

Idk who runs that place, but they need be more organized.They simply lost my order.

If you have lots of time to waste, you should come here. Because thats what they are good at. Take more than 30 mins to respond to phone and hours to make in store purchase.

Very nice tactical items, a little pricey but good quality

As usual extremely slow. Cant understand who would give this place 5 stars unless they were employed there or were confused and rated the wrong business. Amazed they are in business every time I go there and wished someone else had our contract. Make sure you have plenty of time when you show up you will need it.

Was checking uniform stores in the area and this one is a major red flag! The only good comments on here are from the employees, surprised? I will move on to another.

After waiting 1 1/2 hours just to drop shirts to have patches sewn on on Monday was told I could wait 20 minutes but since they made me late for another appointment I told them I would pick them up Wednesday morning arrived at 10:30 after looking for my shirt for 20 minutes Paige told me that they were still working on them. Now waiting over an hour still waiting. They waste more people time which are government employees which means tax payer money. Plus the sales staff is unfriendly and non carving. If you have anything to do with purchasing uniforms for youth department dont give this place our tat dollars.The good the didnt loose my order this time like the last two time.When Galls corporate going to do something about this?Follow up just left at 1205 pm.

Horrible. We walked in, no one welcomed us, no one acknowledged us! We waited over 30min just wanting to try on a pair of boots. Tried asking for them to get a size 10 but the sales rep said she was busy and she would be right with us next. The person she was helping asked for a size 11.5 boot, she walked right past me to the back, got his boots but couldnt grab mine, really? Then someone who came in after me was helped by another sales associate when we had been waiting. I came in for one thing, only one. No one even asked to help us or came to check on us. I am sure I can find better service ANYWHERE else. Incredibly unprofessional, will not be returning.

Okay I called on 5/21/15 at 1030am. I asked if they carry wallet badge holders. She tells me we dont carry badges, so corrected her asking for wallet badge holder. I asked her is there anyone in that department that can help me, I even told her the cut of the badge! There was no step above to help me at all, I mean didnt even say hey hold on let me see if I can find someone who can help you. Giving Galls a bad name when it comes to customer service.

Fast and efficient love the new management!

Horrible horrible customer service! They are always out of stock. Will send you a texts that your order is ready and when you get there they cant find it! I bought a sweater for work and got all the way home and realized they forgot to put my work patch on there. Then when I went back I couldnt even get an apology! Smh who hired these people?

The only reason I gave this place a ONE star was to be able to put a review. This place is horrible, the customer service is horrible and the wait is horrible. I despise this place and hate that I HAVE to come here for uniforms.

Not happy at all. A uniform place tyat doesnt have what u need.

This place has the longest wait time ever. I dont know if there understaffed or just damn slow. Im begging my chief for him to change our account to Reds uniforms or even discount uniforms. The same lazy front desk girl with the attitude whos been working here for years is still here. I hate this place. Oh yeah for patches and embroidery its damn near two weeks.

I used Galls for my uniforms for the Houston Community College Police Academy as well as other purchases and alterations. I found their service and work to be exceptional.