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Mattress Shack & More Furniture
10541 FM 1960 #602, Houston, TX 77070, United States
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Mattress Shack & More Furniture
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El
Review №1

Awesome place. People were very attentive and courteous. Customer service was great. I highly recommend this to anyone wanting to purchase quality at a great price. The staff is great. Forget the bigger furniture stores, this is the place to go. Who would have thought that a small place like this can provide big box quality and service with the best prices.

Sa
Review №2

Best experience ever i love the way they greet you and that they show you around they have one of the best beds and they have amazing styles i love my overall experience and my new bed am so sleeping well tonight and this bed goes well with what my bedroom will look. Alizay your the best ( and i just made you my friend)

A
Review №3

Buying experience wasn’t bad, the sales lady was very nice and helpful. The bad experience was after the Purchase. The delivery guy came hours late which wasn’t horrible but then he asked me to help him carry it in. I wasn’t really prepared to help unload a truck with delivery. That still wasn’t the worst part; the couches were complete junk. I called multiple times asking for someone to call me about a warranty and I never got a call back. In less than a year the couches are Completely broken. The frame literally bent and you can’t even open the footrest, every single one is bent. For the amount I spent I expected a couch set to last more than a month. I will never purchase from them again solely based on the low quality products they carry in the store.

Sh
Review №4

Friendly service from Jackie on Saturday. Be aware of their financing... it would cost us about double if we paid month to month as outlined in the contract. Thats ther interest rate without using our credit score so Id expect higher interest but not 102% annual interest. However, were aware so well pay it off within the first 100 days to avoid that high interest rate. We ordered it on Saturday and was delivered promptly and professionally on Monday. They also pt together the furniture. Good selection. Friendly service. Great delivery service. Just be aware of the financing.

Is
Review №5

Such a great furniture store. Is very affordable and elegant. I really recommend buying here, the customer service is great and calm, and they know how to deal with problems.

Xa
Review №6

I really recommend this place, their mattresses are really affordable and comfortable.

Ly
Review №7

I was in and out! Fast and accurate service. VERY AFFORDABLE! DEFINITELY going back for ALL o f my furniture

Ju
Review №8

Awesome sales team. Huge selection. Lowest prices with warranty. Cant beat that.Got a beautiful sectional and a futon for such a great price. Michelle and Amorette were awesome. They both helped me out to find exactly what I was looking for. The financing was very easy and im definitely gonna come back for more.Recommend to anyone who wants to save money and get some high quality furniture

Ma
Review №9

Hey there, I’m writing this from my mom’s phone!!! My mom, myself & my dog came in just before 8pm (after closing). Marcelo greeted us as we came in and was so nice, very accommodating and answered all of my moms’ questions despite it being after closing. 5 stars for the experience!!! Don’t forget to ask how to get a free pack of gum 😉

Am
Review №10

Wow. What a place. If you are really looking for Good Stuff on affordable price. Go visit and Buy . I bought King Size Bed, Mattress and Spring Box in my Budget. Always go with Cash Options on this kind of places to get more discounts. Will visit soon again for Sectional Sofa.

Ya
Review №11

Marcelo was extremely helpful and joy to be around. Definitely ask for him

Ke
Review №12

My Bed is beautiful. Will be coming back to furnish another room soon.

Er
Review №13

HORRIBLE!!!!! They said a bedroom set was $1699 I added ONE extra nightstand and it was to $2800 what on earth. Disgusting especially being a repeat customer!! Then I call to speak to a manager a girl name Jackie I know not the manager said it was a mistake in pricing. I ask the sales rep to 3x to break now the whole set. I have text messages. 3 separate time she gave me a price. The attitude of this “Manager“ was very unprofessional.

Ol
Review №14

Walk in the store and rite away they attended me walk around store found a living room set I did my application and between 5/8 min I was approved. I really recommend y’all checking this furniture place out.

Ra
Review №15

You can find anything you need for your home at affordable prices.

Sh
Review №16

Great place to buy 👌, and excellent quality.

Da
Review №17

Great furnitureJackie was great helpI recommend these furniture store

La
Review №18

Great service recomendableEasy and fast

Ja
Review №19

We love our Ashley oversized Sectional!!Thank you to the Mattress Shack team forHelping get financed and delivered right away!Will be coming back soon for a Mattress.

Mi
Review №20

They were very professional and sweet!

Do
Review №21

I purchased a bed with storage drawers back in March. Since Day 1 the bed was never supported underneath and the assembly was trash. It was damaged in the process of dropping it off. They forgot the night stand. They forgot the knobs on the drawers, the headboard drawers would not open and almost every screw was stripped. Theyve come out twice to fix it and to no avail. The last time they came out was a few days before the shutdown. The guy was new and he was shocked of how horrible the assembly was. He didnt do anything but in try and add more screws that he got from me. He left saying thats the best he could do. It was two days later and the same thing. Im the only one that can get on the bed and I can only sleep at the feet. I didnt call right away due to the pandemic however I did email a couple of weeks ago. They said in order to come out they would charge me a fee because I broke the bed from too much weight. They told the finance company I broke the bed from jumping on the bed. I sleep on the bed alone and I weigh 150 but I noticed it was very wobbly from the start. My son gets on the bed who weighs 125 and the head part of the bed caves in. Ive tried to return it,t it, and nothing! This place is trash and a rip-off. The customer service is horrible. When something goes wrong and you know that youve done wrong, you dont lie. You fix it.

ni
Review №22

Great customer service and prices! They had a vast selection of mattresses all for a great price. Will definitely be back.

Ki
Review №23

Bought a couch and mattress here! Great customer service BOTH times! Will definitely be back!

Br
Review №24

Please BEWARE! I bought a sectional from here and they delivered it 4 days later. Once I got it I tried to make it fit with my current decor but it just didn’t. The time frame for exchange is 7 days from purchase date not delivery, which is a mess in itself!( Late deliveries and several delays). Store manager was willing to allow me to exchange the sectional but I was 2 days past the 7 day window. Now I’m stuck with a piece of furniture I don’t love! Also very unprofessional management as she initially granted me the exchange, which by the way was also past the 7 day timeframe, but spelled my name wrong and was referring to the wrong customer! Never buying here again and will tell all my friends not to either. Some have made purchases in the past and had issues!

Me
Review №25

Very professional. I worked with Jackie and she got me what I was looking for. Very nice place.

Mi
Review №26

Bought my sons bedroom set here and my king size mattress. I was so glad to know they offer next day delivery! Prices are absolutely incredible and Jackie helped us out and got us an amazing deal. I will definitely be returning to buy more.

ja
Review №27

This place has some beautiful pieces at affordable prices and Jackie, made my first time buying furniture super easy. Id definitely recommend you coming here of youre looking to buy some furniture and not break your bank

Kr
Review №28

It was great customer service very friendly I love them

RQ
Review №29

I bought myself a bedroom set and it was at a good price, they gave me a discount and a free pillow. They have great customer service. And nice furniture👍

Th
Review №30

This is our 2nd time buying mattresses from them. They have a great selection and offer competitive prices. Staff are professional and helpful. We would recommend.

Ca
Review №31

Beautiful furniture but priced kind of high

p
Review №32

I made a purchase this summer and a few days after my purchase i called because the headboard constantly moved just from simply turning in the bed. I made a phone call and was told to try to put something to fill in any space behind the bed. I tried it it solved the headboard issue but brought more sounds when turning it cause the frame to make sounds when turning or getting in the bed. When i called with less than 7 days i should have been immediately offered a technician to come out ofcourse i was not. Ive spent quit a bit on my bedroom set and am very unhappy that i trusted the word of the company to be guaranteed funiture that would last and support my family. I work too hard to have my money throwed in the drain like this.

La
Review №33

We came in here for bedroom furniture and Jackie was very helpful i totally recommend and they have really nice furniture

Va
Review №34

My merchandise is cracked upon delivery, delivery ppl were in different address 4 times and now I need to pay $49.99 for someone to come look at my table and tell me they can’t fix it.What can the technician do, unless they can restore wood.Seriously they couldn’t even get the address right !!!!!!!!Never coming back!!!!

Br
Review №35

Super easy and quick they were very helpful with picking my items and helping me through the financing process, I also am in love with my new couches and entertainment center definitely will be coming back.

Br
Review №36

It was my first time here looking to buy my mattress and bed set for my new apartment. And Jackie was very helpful and friendly. I’m happy I came here and got what I really wanted. I will definitely be back for more! ☺️

Ch
Review №37

Great environment and selection to choose from.

An
Review №38

Im very very pleased wuth the personal and very professional services that I received from Jackie shes totally awesome.

Ju
Review №39

This place is awesome, very nice people that will get you what you want. I recommend this place. Thank you

ca
Review №40

Due to my personal experience I would never recommend this place to anyone. I was so glad I was able to terminate all transactions with them and return all items. If you do end up here speak with Jackie she seems very helpful & truly genuine. Please be aware of Michelle if you deal with her because any mistakes/errors done by her she will NOT acknowledg them and will lie on the customer. I say this because of my own personal experience with her at this place. Also be aware the delivery guys dont even bother calling you to give you a heads up that they are on the way. Make sure u are home otherwise they just leave your stuff with whoever is at your house, in my situation my contractor. who was the one there and who ended up notifying me that I had furniture delivered.

Gi
Review №41

Its so crazy, this store saved my money, mattress shack is the only furniture store I found that had high quality elegant furniture for such a low affordable price, you cant really find these prices anywhere, I love how the employees work hard to give us customers satisfaction, Im definitely buying here again😊👍

St
Review №42

They are very friendly and great customer service

Ri
Review №43

Went in today and got the best deal on my bedroom set and living room set. No other store could match their price. Had everything delivered today on a Sunday.Alot of the stores I went to had no Delivery on Sunday policy but Mattress Shack was able to come out today and get it all set up. From start to finish this was the easiest and best deal around.Thanks Jackie for getting me a great deal.And the delivery guys were so polite and got everything assembled very fast!!!!!👍🏼👍🏼👍🏼

Al
Review №44

Jackie helped us find our perfect mattress thank you.

Ri
Review №45

Very nice customer service, gave me a good deal, fast delivery service. Good quality! Bought a great theater sectional for a very low price. This thing has still lasted me to this day!!

Ch
Review №46

Great customer service and adorable prices.

As
Review №47

Great service and friendly employees. Very nice furniture as well

El
Review №48

Very fast and easy process. Super helpful.

Jo
Review №49

Bought a brand new table for $600 from them. It started bubbling two months in and had never even been wet. No one had ever sat on that side of the table. I called them and they said that 60 days was too many for a warranty. DO NOT BUY FROM THESE PEOPLE. They sale terrible products that they cant stand behind. Poor products.....poor service. STAY AWAY

La
Review №50

I found them looking on facebook marketplace and decided to go check them out. They had fantastic pricing, and offered amazing financing that I couldnt pass up.The customer service was fantastic from start to end including the delivery guys Mikey and Rick they were so quick and very polite and you could tell they had been working hard all day. I will be recommending mattress shack and more to my friends and family as well as be a return customer for other furniture needs.

Vi
Review №51

My husband & I bought a beautiful sectional & a 8 by 10 rug so beautiful 😃😃 customer service is great they go above & beyond to see your satisfied. The two young men that delivered our stuff were amazing got everything set up for us very professional. We diffenitly will be referring our friends & family

Sh
Review №52

They gave me furniture for a cheap price !! I definitely will come back !

Li
Review №53

100% RECOMMENDED!!!!I feel really thankful and happy that I found their store because they helped me insanely and they have beautyful furniture for AMAZING prizes, everyone in the store Jackie, Amorette and Frankie were very very friendly and thery helped me a lot, the delivery guys were fast and I surely will be coming back to get more furniture with you guys, I really appreciate your help thank you..🤗🤗🤗

Ca
Review №54

They where so nice and found me what I want and affordable

ca
Review №55

Love this place very good prices! Jackie was very patient and helpful. Will be buying again!

Ka
Review №56

Nice atmosphere with helpful staff, and good selection for cheap prices!

An
Review №57

This place was an hour away from me and I called before I went over there, I wanted to pay a couch cash but I couldn’t see how it looked like because they didn’t have it there they only had it in the box. When they showed me how it would look like one lady showed me a different fabric then I asked another person how the fabric looked like and he showed me a completely different fabric. Waste of gas and time do not recommend one of the employees was nice but other than that do not i repeat do not recommend this place.

sh
Review №58

Returning customer and I love shopping here. I’ll be back again!

La
Review №59

Great furniture shopping experience. The staff is nice, professional and knows how to help you find whats right for your home. Really low prices compared to other places.

St
Review №60

Best furniture store in town! I’ve been a customer for a couple of years and have never been unsatisfied!

Pe
Review №61

This place is a little hidden but found the customer service and prices to be great.

An
Review №62

Great customer service!

Sk
Review №63

My husband just spoke with Frankie and is upset that the new furniture that was delivered less than 12 hours ago, is damaged and not able to be exchange same day or even within 2 -3 days. We were given an unresolute time frame, with no gaurantees of when it can be returned. First we were told that the owners birthday is today so she cant take a call, now we are told that she will never be available. We also spoke with mrs.Ortega at the manufactuer crownmark, ourselves, and they let us know of the policy as well as the policy in regards to them and your company, that it is possible to pick up the item, bring it to us, then return the damged product, so that we are not inconvenienced. we will be making sure that this goes viral, i will make sure that everyone is aware of the bad customer service. We will be contacting the better business bureau, as well as the finance company and showing them the photos, the contact, the proof of phone calls, and the call recordings. There was an alternative to attempting to place blame on the customer who just spent $4,000 in your store, versus the attitude and constant blame as if we delivered our selves damaged furniture. You are only concerned with your convenience factor versus the better interest of your customer. Horrible, what we have had to deal with this morning. As an individual spending this much money on a product,

ME
Review №64

Very helpful Ladies! Thank you

Me
Review №65

This store is in a secluded like area. You may have to hunt for it a little bit. But when you find it you will be glad that you did. They have quality furniture, the prices are good and the customer service is excellent. And they are open on Sundays

Li
Review №66

Incredible deals. Im so happy with my purchase.

Ar
Review №67

Delivery was fast & The movers were in & out assembling the bedroom set in no time. Would definitely recommend.

Ke
Review №68

Bought online and had delivered next day! very satisfied and very nice and comfortable living room set! i was kinda worried about quality being it was so cheap for what i got. but once it was delivered and set up.... wow!

Lu
Review №69

Terrible service! not recommended.Pésimo servicio!

Ce
Review №70

Do not buy from this place. They are very unprofessional and will try to cheat you. Bought furniture. Couch and mattress and upon arrival they tell me they don’t have furniture in stock anymore. I paid for furniture a week prior . No phone call or anything . Terrible customer service

Ja
Review №71

My favorite furniture stop. Been here 3 times, recommended many friends. Always a quick visit and my furniture is delivered right away. Great customer service.

De
Review №72

Good place to get furniture from

Nu
Review №73

Check out their beautiful rug collection! Great store, great people!

Ha
Review №74

I loved this place

Sa
Review №75

They sale cheaper than other, great because you can save some money

Ch
Review №76

Great Furniture for good prices very friendly workers

Jo
Review №77

Bought a mattress the girl I bought it from was super nice .

Jo
Review №78

Wide selection, the place is a little hidden but they have alot to choose from. The staff is really nice. I bought a bedset, easy financing options. Delivery guys work really hard and go the extra mile. Clean good quality furniture!

Pr
Review №79

My fiance, children, and I visited the store this morning to check out a sofa we found on fb marketplace. While my fiance and daughter sat in the truck (my boys and I were in the store), he was charged at, yelled at, and threatened by an angry man stating to be the owner to move our truck out of “his parking lot”. This was RIGHT in front of the business. Mind you, this is in a very shady location and the guy is very lucky my fiancé didn’t react angrily bc our children were there. He alerted me to the situation and we left in a hurry. I have absolutely no idea why anyone would treat customers this way. We will never return and will make sure everyone knows what this “business” is about. We’re still completely at a loss as to why that happened!

Ro
Review №80

Great place... small, not a lot of inventory to see, but great people that are knowledgeable and willing to help you find what youre looking for.

Tr
Review №81

Thank you guys, Im extremely happy about my furniture purchase. I was recommended by my sister and will continue to spread the word!

La
Review №82

Great place to shop for furniture nice ladies.

Ka
Review №83

Horrible they say they have a item and they don’t made me drive and waste 40mins of gas to deal with this. And they do nothing about it they don’t care if you drove for nothing. I was cash ready to buy the item I spoke to Ricky about and he knew and sent me to this location and they didn’t even have. Horrible never ever again!!!!

Ba
Review №84

They have the Best Mattress Prices!

En
Review №85

Worst customer service ever. Went to get a futton mattress and the guy was acting very weird. I strongly dont recommend this place.

Ja
Review №86

Willing to help me find a bed

Ar
Review №87

Great customer service, Great deals really work to get you the best price and fast delivery service got my items the next day

Se
Review №88

Very good service

Ma
Review №89

Not even 1 star! Was told furniture was available. Drove across town, to be told they do not have it. Horrible service!!!

Ri
Review №90

Such a nice place and the furniture is the best.

Dh
Review №91

Real deal, low prices, great quality... bought an Ashley Sectional.

St
Review №92

Trash customer service. Owner is a hothead.

Ro
Review №93

The worst place ever..I got a futon..not even a month and was treading was open..they were way out of warranty..and never replaced. I lost my money in that junk. High risk to loose your money.😏

Pl
Review №94

Love my mattress and totally recommend it

Jo
Review №95

Great place for furniture

Cr
Review №96

Helpful good deals!

ni
Review №97

Good place to get mattress

Ke
Review №98

Bed bugs in bedroom set dont go here

Mi
Review №99

Great prices

Os
Review №100

Good prices, not the best quality though

Information
100 Photos
100 Comments
4.1 Rating
  • Address:10541 FM 1960 #602, Houston, TX 77070, United States
  • Site:https://cushionsellers.com/
  • Phone:+1 832-688-5787
Categories
  • Bedding store
  • Mattress store
  • Furniture store
  • Logistics service
Working hours
  • Monday:9:30AM–7PM
  • Tuesday:9:30AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:9:30AM–7PM
  • Friday:9:30AM–7PM
  • Saturday:9:30AM–7PM
  • Sunday:9:30AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
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