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Copperfield Automotive
8411 Queenston Blvd, Houston, TX 77095, United States
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Copperfield Automotive
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Ly
Review β„–1

Best auto repair shop in the area! They are dependable and honest. If you go in telling them, I need a new ___,. If you dont, theyll tell you. What more could you want than an honest auto repair shop? πŸ’œπŸŽ‰

De
Review β„–2

We always take our vehicles here! Knowledgeable, fair pricing, honest and great customer service. Who WOULDNT want to?

Ke
Review β„–3

Best mechanics for 40 years. Richard and Patrick built something great. Great service. Tuan, upfront gets it all started.

We
Review β„–4

Recommended by a friend. Tuan was great to work with. Work was performed as per the agreed upon estimate. Great job!

Je
Review β„–5

Very nice. Great honest service!

Ph
Review β„–6

Excellent service and allowed me to go see the issue with my car instead of having to trust what people say. Very honest mechanics and show great customer service when they allow the customer to enter the shop.

Da
Review β„–7

THE MOST AWESOME SHOP EVER!!!! 100% WOULD REFER THEM TO ANYONE. Honest and ethical.

sf
Review β„–8

Took my 06 Honda Ridgeline with engine light issues. They took care of it very fast and professional manner. Got the recommendation from Nextdoor community and they were correct about the service. Thanks.

Ke
Review β„–9

DO NOT GO HERE!! They absolutely DESTROYED my car! I drove it there just fine and they completely took it apart and told me I needed to pick it up with a wrecker and that I had to sign a waiver. I only needed an alignment and they drained my steering fluid all over the place, BROKE my steering box, and messed up my brakes then tried to say it was like when I brought it in??? And they said it would be $500+ to fix what THEY BROKE.

AS
Review β„–10

Mr. Tran is awesome πŸ‘Œ and very professional πŸ‘.

Ta
Review β„–11

I was so disappointed in my experience at copperfield automotive! The car I brought in came out with so much more wrong with it. Very rude taking advantage of a women because you don’t think I know nothing about cars. I will NOT be back.

El
Review β„–12

Got the recommendation from a co worker and was definitely satisfied with the great work done to my car. Hope I dont have anything else happen to my car but this is the place to come!!

So
Review β„–13

Best automotive shop in Texas. I bring my car from San Antonio to have them service it. They go above and beyond in giving you an honest estimate for any required repairs.

Jo
Review β„–14

They were direct and to the point and more importantly they were honest. They have earned my business for the foreseeable future

Jo
Review β„–15

Richard and the guys do an outstanding job taking care of our vehicles! They are trustworthy, knowledgeable, and patient.

Ve
Review β„–16

Unfortunately, I had given Copperfield Automotive a 5 star before it was revealed that my battery was switched sometime while they were doing several jobs on my car. I paid for an alternator because thats what they told me was the problem, but I kept getting stranded. Then they told me it was the Wal-Mart battery. If I would not have been told that, I would have paid them more money for a battery. I never shop at Wal-Mart so thats when I knew something was wrong. Another battery was put(without me paying), but I doubt if I needed a new alternator, so they got money for a part and job that wasnt needed.I had never thought to check and/or label my parts but I will now make sure I can watch my car or mark my parts if possible, and NOT TRUST anyone.

Jo
Review β„–17

Excellent customer service and knowledgeable technicians! Thank you Copperfield Automotive staff!

Ro
Review β„–18

Very Professional and great service

Ji
Review β„–19

Great group of mechanics. They always provide options for repairs and provide excellent service. Their work is second to none and they stand behind everything they do. They take time to explain what they will do before starting any work. Two people you need in life are a good mechanic and a good doctor...these guy should be your car doctor.

Me
Review β„–20

These guys are some of the best. Ive used them for years because they have been able to establish trust and I know they stand by their work/labor. Tuan is patient with all of my questions, and we love that they are an AAA Approved Auto Repair shop! If you have had a negative experience here or have been turned off by the wait/amount of cars in front of you, its worth going back and giving them another chance.

Me
Review β„–21

Recommended by a friend who has been a loyal customer and we were not disappointed. Very straightforward with pricing and didn’t pressure us to get any work done that we didn’t want to do right away. Will definitely be bringing our cars back here for any other automotive care.

jo
Review β„–22

A beacon of automotive repair excellence in west Houston. Unassuming in appearance, but if you want it fixed right this is one of the best shops in the city, with a strong committment to doing it right. Highly recommended.

st
Review β„–23

Friendly, helpful people. Explained what I needed and what I did not.

Ke
Review β„–24

Copperfield Automotive is consistently fair and honest. They do great work and have won my business for life or as long as I am in the area. If you’re looking for a mechanic, look no further!

Se
Review β„–25

My family and I have been going to Tuan and his crew almost exclusively for my entire driving life.Tuan is a master: hes always going lightning speed answering the phone every other second, answering questions with every caller, and still staying quick to attend to everyone in his shop - both customers and staff members - and Ive never seen him stumped. He always has an idea of what may need to be checked, and I trust his judgement every time because he will tell you straight up, and the folks he has working in the bays have never fluffed the bill. I come in for an oil change, thats what I get - no run-around. I come in because such and such problem, Tuan says its probably this, and we can fix that by tomorrow, and its fixed.You will not be disappointed. This place is always packed and busy because of how many people trust them. Covid may have effected their traffic, but even though Ive moved 45 minutes away, I still try to bring my business to these guys every time I can.

Pa
Review β„–26

Twan runs a great shop! Explains needed repairs in detail along with cost and level of importance. Have taken my beetle convertible several times and quality work every time!

Ed
Review β„–27

Honest, reliable car mechanics. What more can I say? Those are like unicorns these days. They were recommended to me over 10 years ago and I have been going there ever since.

An
Review β„–28

Great service and good prices. Tuan keeps everything humming.

Ru
Review β„–29

They have tremendous experience with retrofitting the Ford Triton engine after the plugs have blown. A manufacturers defect that was never recalled. They can machine in new thread inserts without pulling the head.

Br
Review β„–30

I love the guys here at Copperfield Automotive. In this day and age, it can be a Sisyphean task finding an auto mechanic who Id both trustworthy and fair, who wont cheat you out of your money with nonexistent problems or unneeded services. Copperfield Automotive is one of those rare gems. I feel completely at ease every time I need to bring my car in.An example of their services: this morning as I was backing out of my driveway, my tire alarm went off, letting me know that my formerly fully inflated tire had dropped about 10 PSI overnight. The obvious conclusion was that Id picked up a nail or some other debris. I turned the car around, and headed straight for Copperfield. They had me on and out of there in about 20 minutes. Sure enough, they found a nail. They werent able to patch it because of its position, but they plugged it and sent me on my way β€” completely free of charge, since they dont charge for tire plugs. Of course, a plug is just a temporary fix, and they let me know that upfront, but I was extremely grateful that they were able to get me back on the road so quickly.The only thing you could knock them for is the fact that their parking lot is cramped and tiny, and oftentimes you might be forced to park somewhere in front of other vehicles just to get yours serviced. But thats never been a big issue, so its barely worth mentioning.

L.
Review β„–31

Very good customer service

Ro
Review β„–32

Was the only place I could find that would just press a wheel bearing out of a wheel hub with no questions asked. Great service

La
Review β„–33

Tuan and Richard are wonderful. If you are looking for an honest mechanic, one that isnt going to overcharge you or cheat you in anyway, then I highly recommend taking your vehicle here!

Ga
Review β„–34

Always Superior Service. The Only Group of Techs and Mechanics I trust my autos to - honest and straightforward to a fault. Very Efficient as well!

Ad
Review β„–35

Excellent service all the time!

Sc
Review β„–36

I wish I would have found them sooner! I got an estimate from another mechanic then went to Copperfield. Not only was Copperfield’s estimate better, there customer service was unmatched. I can’t say enough about the great service I received.

Fr
Review β„–37

They are very honest mechanics. They do great work. Willing to talk and help figure out issues the most efficient and cheapest. I have been using them for years and will continue

Jo
Review β„–38

I have been coming to Copperfield Automotive since 1991. Richard and Pat are the best. They do quality work and will fix you up without any unnecessary work and get it done when they say they will. Tuan is also great at taking your calls, scheduling your appointment and also very knowledgeable about what your work may entail. I wish I could name the whole staff, but will say they are all courteous.

Jo
Review β„–39

I have been bringing my cars to Copperfield Automotive for more than 25 years and have never had a problem. They always do an excellent job at a fair price. Richard and Patrick run a first class operation and have a great crew of mechanics on their team. They are knowledgeable, dependable, friendly, and trustworthy. In the field of auto repair it is difficult to find a good mechanic you can completely trust. I have never had a reason not to trust Richard or Patrick. If I know of someone who needs automotive work done, I always recommend them to Copperfield Auto.

je
Review β„–40

Tuan saved me $20,000 today. We purchased a used car and brought it to him for a second opinion after it had already allegedly been thoroughly inspected. The team at Copperfield Automotive found rust spots on the frame beneath the car and we subsequently were able to return it because it had pre-existing structural damage. Our entire extended family trusts Tuan and his team explicitly and exclusively for maintenance on our 10 vehicles. They are thorough, efficient, and provide the highest quality service in the area at the most reasonable price. I cannot recommend Copperfield Automotive highly enough!

Je
Review β„–41

I always take my vehicles to these guys. My in laws have been going to them for over 30 years and have never been taken advantage of or told wrong information. If they find something that is just an 5 min fix they will let you know whats wrong and will take care of it free. Or if you forget to tighten the gas cap like my wife had they call and tell you what it is for a quick laugh and dont bother charging you.

MR
Review β„–42

Great guys, great service fair prices. Wouldnt go anywhere else. They make you feel like family.

Mi
Review β„–43

The guys there are what makes Copperfield Automotive the best place to your vehicle! Been coming here for about a year and its been nothing but excellent service! Definitely and highly recommended!

Kr
Review β„–44

Great service, friendly staff, fair pricing! Wouldnt take my vehicle anywhere else. Definitely recommend this shop!

Th
Review β„–45

Very reliable and trustworthy. Ive been having my cars fixed there for years and always been satisfied. I recommend them to my friends.

Jo
Review β„–46

Tuan is always helpful. You can drop off your car overnight and drop the keys in the slot if you need to get it serviced first thing the next morning. My parents have been going here for 25 years, Ive been going here as long as Ive owned a car. Richard, the owner, really is from the community. In short, its a great shop, and the service and prices seem honest and fair.

J.
Review β„–47

Look no further. Honest, very capable and no non-sense. Mechanics are all top notch, as is the front desk and the owner.

La
Review β„–48

They have worked on my car several times. Each time has been great. I trust them to work on my car and have recommended them to several people.

he
Review β„–49

I went here because I heard they were good and I was extremely pleased. The main thing I like about Copperfield Automotive is that they are trustworthy. I’ve brought my suburban here before and had an alignment done and was provided a cool print out showing numbers of where the alignment was at prior and after the work was done. We later brought our old diesel ford truck there because we believed it had transmission issues and they checked it out and diagnosed it for free and referred us to a transmission specialist. This place is always packed and I believe it’s vecause they are great and have a lot of repeat customers. The guys at the front desk are even very knowledgeable and usually have a good idea of what could be wrong. We are definitely loyal customers now after preciously going to other mechanics that turned out to be not as good.

Ma
Review β„–50

Been taking my cars here for years. Everybody is super honest and helpful. Theyll always tell you exactly what theyre doing before they do it and make sure everything they do is okay with you.Great prices, too

De
Review β„–51

We have been coming to Copperfield Automotive since 1990. They have been with us thru many cars and trucks as the kids became drivers. All three kids bring their cars and trucks here as adults. Excellent service. Wouldnt go anywhere else.

Bo
Review β„–52

This place is top notch! Very honest, no nonsense place to get your vehicle repaired.

AB
Review β„–53

Tuan & others with whom I have interacted have always been very pleasant & provided good service. Tuan has been helpful on several occasions (like when I couldnt get new batteries into my key lob!) & is quick to answer questions & give honest advice. I have really appreciated Copperfield Automotive & wholeheartedly recommend to others.

Da
Review β„–54

Very crowded almost got hit a couple times in their driveway, wish they could have told me sooner they couldnt fix the Ford focus transmission problem would have just taken it to the dealer. The representative at the front kept taking phonecalls instead of seeing those in line so be prepared for a long wait if you walk in. If its a small fix or inspection I would recommend leave the heavier problems to dealership or find elsewhere.

To
Review β„–55

Reliable and honest. Ive been taking my vehicles here for years.

Ph
Review β„–56

Very pleased with the service courtesy with the appointment

mi
Review β„–57

Honest and reliable service on our vehicles. we take all three of our cars there and have now for over a year. We have never had any problems, quick service and they do great work.

Le
Review β„–58

So glad they are in the neighborhood. Tuan was great so helpful. I didnt feel like I would get taken the minute I handed over my keys. I went as a new customer and will be going for my auto needs. Thanks Tuan.

Ja
Review β„–59

Steller service and workmanship. Ive been working with this shop for close to 2 decades and continue as a returning customer. They do good, honest and fair work. Plus when its done youll be sure it was done right.

Ro
Review β„–60

Reasonable prices considering they only use factory parts, and the quality of service is great considering I have never had to return any car for repeat problem.Most important to me is trust - this is what keeps me coming back for over 25 years.

Wi
Review β„–61

My family has done business with them about as long as they have been in business. It doesnt get any better than these guys. I recommend them every chance I get.

Ch
Review β„–62

This place is amazing. They are very accommodating and respectful. All their work has been to notch. I take all my card here; a new Mercedes, a 2000s Lexus and a old Chevy Sunfire. They can do it all.

Ti
Review β„–63

Fair, excellent service. What more can you ask for?

Sa
Review β„–64

This place is awesome! I dont know how anyone could give this place a bad review, to be honest. This is the third time Ive taken my vehicles to Copperfield Automotive, and each and every time, the problem was fixed at a reasonable (even cheap, perhaps) price and every single person I interacted with was polite, professional and respectful.For my most recent visit: I had scheduled an appointment on-line for 10:30 AM this morning for a courtesy inspection/estimate for repair to address a loud clanking noise that I suspected was something wrong with the suspension. I had driven over a pot hole, a MASSIVE pot hole, and ever since I was hearing some crazy clanking noise in the back of my vehicle. Definitely needed this fixed.When I arrived at 10:30, my car was immediately taken for a test drive by the suspension guy (I feel bad now that I dont remember his name :-( ) but within literally 5 minutes he had located the problem. A bushing (maybe that is the incorrect word but it was a rubber bumper type thing below a nut) on the rear drivers side of the car had come entirely off and the remaining metal components were rattling against other metal components. He showed me the problem, put the bushing back on, took it for another test drive and BOOM - problem fixed! No more clanking!!And the best part? He didnt charge me a penny! Seriously, Im super glad I took my car here and am very appreciative of the lack of a bill. One of the Honda dealerships in El Paso, Texas quoted me $400 for a busted shock as the needed repair. Glad I didnt let them actually work on the vehicle.Thanks Copperfield Automotive! You guys are awesome!

Ma
Review β„–65

I took my 2001 durmax in there I told them what it was doing. The staff took care of me right away and call me within a couple hours and told me the problem and they show me and explain to me. Would recommend this shop to anyone that needs automobile work. Thank you guys again!!

mi
Review β„–66

Above and beyond customer service and workmanship! Super consistent and reliable auto repair shop!!! Friendly, professional and dependable!..We appreciate you!

Je
Review β„–67

Excellent work and reasonable price. Work was finished on time and done correctly.

Da
Review β„–68

Great folk. Their mother gotta be proud of them. Honest. Very knowledgeable.

C
Review β„–69

Honest honest HONEST! went in with quote from somewhere else & they determined nothing needed to be done. Been going here for 15yrs now.

La
Review β„–70

I have been using Copperfield Automotive for over 30 years. Honest, reliable and accurate with their repair diagnosis, they are my go to automotive mechanic shop.

Ed
Review β„–71

Great shop. One of the few shops in the Houston area with integrity. Would recommend for any repair.

Tr
Review β„–72

Great service, had a commercial truck inspected. It needed a replacement light, it was ordered and installed in less than 45 mins. Will use them for personal vehicle in future.

Ch
Review β„–73

Too Long, Did not read:Do not bring your vehicle to COPPERFIELD AUTOMOTIVE. They rush jobs and neglect to perform the most basic of procedures.--I took my car to COPPERFIELD AUTOMOTIVE after my clutch gave out. I showed up mid-day on a Friday. I was told by the front desk secretary that the mechanics would probably not get to the job until Monday. This was fine, I would rather have the job done correctly than rushed. Two hours later I was told that the job was complete and I can pick up my car.To my disappointment, my car was not fixed. My clutch was still sticking and my car had electrical issues. What amazes me, is someone had to drive my car out of the garage and would of noticed the problem with the clutch. Also, my hand brake was not engaged and the weight of the car was sitting on my 1st gear.I called the front desk secretary to let him know that the clutch was still problematic and of the electrical issues. He then proceeded to tell me how to fix the problems myself. Only after protesting this, did he tell me to bring the car back on Monday so they could bleed the system; the most basic of procedures required when opening up any hydraulic system. When I got my car home and opened up the hood, I was shocked to find that the oil servicing cap had not been replaced properly and was falling into the engine compartment.When I returned on Monday to address the issue, the front desk secretary responded with a smirk and a sorry dude.So this cost me the price of the repair plus a day off.Do yourself a favor and avoid this place, I will never be returning to COPPERFIELD AUTOMOTIVE.

Sc
Review β„–74

Honest place, what else needs to be said.

Do
Review β„–75

Great, friendly, professional service

Te
Review β„–76

They are honest and that hard to find these days it gives you hope that America is going to be just fine

Ho
Review β„–77

Great honest work fair pricing

Ro
Review β„–78

Excellent work, always busy. Ive been a customer since before they moved to the Queeston location.

Ka
Review β„–79

Love all the guys here! Very honest and trustworthy.

Jo
Review β„–80

Awesome Automotive repair shop ! Great customer service and the best high level techs to fix your car or truck ! Highly recommend !

La
Review β„–81

Always professional, gives details on what is going on and repair options.

Mi
Review β„–82

Wouldnt go anywhere else ! Great honest welcoming folks that know there business, treat you like family.

Ca
Review β„–83

The most honest, hard working immortals that Ive ever seen.

HA
Review β„–84

I could go on and on for 30 minutes on how impressed I was with these guys service. I had thr fortune of finding them on my local social media neighborhood site. The reviews top a 4.8 and some sites like Yelp made 5.0 in stars. Look they had our Honda Odyssey for for well over a month but rest assured it wasnt because it was sitting in the back lot...[I worried Tuam everyday] it was because the transmissions that were shipped and installed where no good. After the 5th and finally the successful swap it hs been home free. They not only gave me an unbelievable price for the labor, they could have easily left a transmission in the van that was somewhat ok and sent me on my way. Yet they didnt do that. They ensured it met the Copperfield Automotive stamp of approval and that my friends is something to be taken very seriously. If all business conducted themselves in the manner that these guys do then we would have ourselves such a solid commerce of community. Look check them out and make your own opinion. I had one of the most expensive fixes you can have done to an older vehicle and I am extremely satisfied. Thank you Copperfield Automotive.

Ca
Review β„–85

The best. Honest. Accurate. Trustworthy.

E
Review β„–86

Have used them for more than a decade. Honest people.

Ch
Review β„–87

Awesome placeGreat customer serviceEmployees are very friendlyCustomer are all happy after leaving like I was

Ad
Review β„–88

My babe brings his truck here all the time.

La
Review β„–89

This place is great. They give honest advice and dont rip you off on price.

Gi
Review β„–90

Great honest work!

Wi
Review β„–91

I take my car here even though there are many others closer, but they have always been fair and honest.

Mi
Review β„–92

Honesty automotive repair shop.....hard to find, but this is one of them.

Ry
Review β„–93

These guys go above and beyond what is asked of them, they are also very reasonably priced.

Wa
Review β„–94

I can depend on these guys to give me a honest and fair quote for the necessary repairs; Taun is an excellent service manager!

Tx
Review β„–95

Did a great job to my Tahoe - and had about 5 things fixed and still going strong the repairs ! Tuan helped me alot as did his great mechanic that took me around the block to explain to me the things done ! Ill be going back and in time get them to also fix my old style corvette ! Highly recommend going here no doubt, and also it has a safe building and fence for over night keepings ;-))))))))) Stokeddddddd

Ca
Review β„–96

Unfriendly front desk employee. Shop realized I needed an oil change and 5 hours later we had to wait for their specialist oil changer. Never going back there.

Tu
Review β„–97

Very quick, professional.

Ri
Review β„–98

Always take great care of us!

Me
Review β„–99

I had a quote for a repair from the dealership and these guys were 1/3 the price. Very friendly and honest with customers.

Du
Review β„–100

I had looked into this shop for a basic smoke leak test on my supercharged bmw z3. i had called this shop for its good google reviews. HOWEVER. upon calling them and discussing the test to be done they had told me to bring it in EARLY to be taken care of. mind you my car barely drives so getting it there without a tow was very hard. so upon my arrival i get told to drop the car off because there are 20 cars ahead of me......then why have me drop it off early? the person at the counter seemed to have no idea how smoke tests were done as he kept asking me you know smoke tests take a long time and no they dont especially when you have the headlight off and a 2 sec unbolting of the intake with 5 mins of starting the machine up ( i used handpump myself) and then about 5 mins to fill the intake chamber.....so this guy was full of it. it doesnt take long at all and why tell me to come in early if your just having me drop it off without telling me?! very bad customer service. very bad mechanical knowledge. wouldnt let them touch my car i wouldnt let them touch yours either.The google and yelp reviews for the company have been paid for and are NOT authenticated reviews. TRUST ME this shop is not a good shop.oh and 100$ for the smoke test. MIND you, you may purchase or rent one for this price. so DO NOT charge your customers the price of it. BTW the high end REDLINE ones are only 650$ so it still makes no sense why you charge 100$ for 20 mins worth of work.Bad Company, Bad communication, Bad customer service. Bad mechanical engineering knowledge. VERY Bad pricesYour shop is whats wrong with houston car shops nowdays, you guys are just in it for the money (what little there is to be had) instead of doing good quality work with good customer service

Information
5 Photos
100 Comments
4.8 Rating
  • Address:8411 Queenston Blvd, Houston, TX 77095, United States
  • Site:http://copperfieldautomotive.com/
  • Phone:+1 281-550-2919
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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