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The Underground Vault
1134 Hooksett Rd, Hooksett, NH 03106, United States
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The Underground Vault
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De
Review №1

Great friendly service! Great prices! They go above and beyond to make your furniture shopping an exceptional experience. They deliver with a smile to suit your request. I would highly recommend the Underground Vault if you need furniture. You can shop online. They post pictures of their huge inventory and prices. Furniture stores can’t get deliveries on what you want for months. If you like what you see online, go check it out and have your new furniture or almost new furniture really fast!

De
Review №2

This store was amazing! A friend recommended them to me and Im so glad. Its awesome to support a small family run business and the customer service was amazing. They were very helpful while I was shopping, offered a discount when I purchased multiple pieces and delivered it to my home and brought it inside for me. I really couldnt ask for more. Ill be going there again!

Jo
Review №3

My boyfriend and I drove out to the Underground Vault for a new couch and some shelving to furnish our apartment. Everyone at the Underground Vault was incredibly helpful and friendly. They didnt rush us as we took our time making a decision and even arranged the deliver of our purchases for the next weekend. The entire experience shopping there was wonderful and stress-free. Amazing selection, I am very happy with my new furniture 😀

Ma
Review №4

I have been shopping at Marias Underground Vault for several years and have always had a great experience there. Maria and her family go out of their way to be friendly and helpful and will even search for items you are looking for. Her inventory of quality used, antique and even some brand new furniture is amazing and her prices are more than fair. The Underground Vault is always my first stop when shopping for furniture; I get quality furniture for a fair price, the pleasure of supporting a local small business and the fun of finding unexpected treasures. My most recent treasure is an electric heater with a mantel surround that looks great and is big enough to heat my new basement room. I just love it!

Ka
Review №5

What a place to visit if you love older, great quality vintage or antique pieces!!! Very fair pricing for all of their pieces! It was such a joy to see that there was an honest business out there who had exactly what i was looking for! Shop local and shop small businesses has become my mantra! Thank you Maria for finding such great quality furniture! You helped me make.my house look like a home!

Kr
Review №6

Love this place! Sooo much amazing used furniture for sale. Constantly has new recliners, chairs & often you will find some incredibly unique pieces of furniture from here! Amazing customer service, fair prices this place overall is a hidden gem!

Pa
Review №7

Great mother and son business. Super friendly and local. Came over and asked us what we were looking for and was very nice to our son too. they gave him toy cars on our way out. Definetly would recommend to anyone looking for a couch set, beds, or tables.

Co
Review №8

I love the furniture I have gotten from Maria! Her daughter actually painted the bookcase and coffee table that I have and I LOVE them! Maria is such a sweet and friendly gal and service is top notch. I highly recommend purchasing items from her!

An
Review №9

While shopping for dressers online, I came across a matching pair at The Underground Vault. I called the store the next day and they were very polite and helpful over the phone. When I arrived a couple days later to pick up the dressers, they gently loaded them into my car for me. I was also surprised to see the size of their showroom. If I had space in my car I probably would have brought more things home.

Ni
Review №10

Wonderful service, helpful, answered all our questions. The son is very helpful. Beautiful furniture and artwork for sale.

Je
Review №11

I can’t believe I haven’t left Maria a review on Google after working with her for at least the last 2-3 years! Super friendly always willing to negotiate and be helpful. Speedy responses to messages, great flash sales. Love the pay by the phone option to hold items. Her merchandise tends to move quickly and she consistently brings in more items. Very caring, goes out of her way to make people happy. ❤️Love that it is a family owned business supporting local establishments is high priority.

Sh
Review №12

Very great customer service!!! Nice and clean. A little over priced for used furniture though.

WO
Review №13

Found these guys on Facebook Market place and they were total professionals. They were attentive to my messaging and questions. They furniture I picked up was handled with care. I wont forget to keep them in mind the next time I am looking for something to warm up our home. Thanks guys.

Lu
Review №14

The Underground vault ...I recommend it.I get a Salvador Ibanez Spanish guitar 1973 in good condition for a nice price....Very nice people..It is a place where you can find interesting things at a good price..Thank You ..:).!!!...

La
Review №15

Very cool place. Great service.We will be back

Ma
Review №16

Found this hidden gem online and decided to stop in. I just bought a house and needed to furnish it. There selection in furniture was incredible. I am blown away by the ease of purchase and excellent customer service. My house is furnished almost entirely by them. They are honest and fair and I am one happy customer.

Je
Review №17

I bought two gorgeous night stands on FB marketplace, since I couldnt go into the store- They got back to me within minutes, and I was able to go and pick them up the next day- The level of service is stellar! I was even able to pay for them in advance, so it was easier to pick them up! I cannot recommend them enough, and will surely be back once we are able to go out, and find more pieces! Thank you so much!

Be
Review №18

I recently went to this fabulous furniture store for the first time. They have a great selection of new and previously loved furniture and I found a wonderful sofa for my family room. The price was excellent and the customer service was top notch. Very friendly service; I will definitely be back. PS You must drive behind the Sherwin Williams paint store to find this treasure.

Bu
Review №19

This place is truly a underground vault being that it is in the back of a building and you can’t see how enormous this place is. I think the name is absolutely fitting because in a vault you always find treasures. I will be back and I encourage you to take a look. The people they’re extremely friendly and helpful and the prices I feel to be very fair.

Sh
Review №20

We have got a furniture from them over the past few years. They are all ways the first place I look when I am looking for something new. I have decorated my whole basement and guest room for a good price from them. The people are all ways friendly and welcoming. I enjoy looking around to see what cool things they have because it is always changing.

sh
Review №21

It has always been a pleasure to do business with Maria and her family. I have referred friends who also had great experiences while shopping and buying furniture. The prices are reasonable and the furniture is clean! Maria and her family are extremely accommodating and willing to work with my schedule. It’s a store I will go back again and again!Thank you Maria!

S
Review №22

I have Bought a lot of furniture from Marias Vault. I am very happy with the products I have bought. Also I want to say that Maria and her family are extremely friendly and really GREAT PEOPLE!!! Their inventory is always changing so I HIGHLY RECOMMEND you frequently check out her FACEBOOK page to see whats available. I will also say the Quality of the furniture is extremely good Maria Thanks for all your great service. YOU KNOW WELL BE BACK!!!!!Sincerely Scott Moquin

Va
Review №23

Maria and her team are beyond great. They go above and beyond to cater to their customers needs, from dimension requests to help loading. Exceptional communication skills and fabulous advertising. Everyone should do it this good! I will be back.

Ba
Review №24

Purchased an awesome leather couch from here and they delivered it that evening!! Ive always wanted one and fell in love with this while meandering through the fantastic array of furniture here...just couldnt resist and have been very happy with it and with the friendliness, knowledgeable, careful delivery of the owners!!

Ka
Review №25

Incredible experience! If they have what you need or simply want, you will not find more attentive service. I recently had the need for a used recliner. I found exactly what I needed at a very reasonable price, and negotiated delivery at much less then others would have charged. Further, I was in a huge hurry to get the chair and they managed to deliver in 24 hours! And did so with a smile, even though, I know it took some real finagling to make it all happen. Very, delightful folks to work with. I highly recommend.Karen O.

Ly
Review №26

Just bought 4 pieces of furniture from this family owned small business and would recommend them over and over again ! They worked well with us on a price and also offered to help us load it up ! Worth coming to check out there great deals !!

Je
Review №27

Maria went out of her way to insure that I had a great shopping experience! I fell in love with two matching recliners on her Web site, and she made sure that I was able to purchase them. The delivery men were very careful, and placed the chairs exactly where they needed to be. The recliners exceed my expectations, and are very comfortable. Five very enthusiastic stars!!!

Ke
Review №28

Very good prices on used furniture.

Jo
Review №29

I have been wanting to visit this place for a few months now. We drove quite a long distance to do so yesterday. While the people were friendly, most of the items are definitely not of good quality and way overpriced. Most of the couches have stains, the book shelves have metal pieces where glass use to slide. We have done cleanouts in large estates and are well versed in quality furniture.

Je
Review №30

Very nice stuff and the staff is awesome. They went above and beyond by wrapping my recliner so it wouldnt get wet when I picked it up, also lent me a strap to use. Thanks again love the recliner.

Br
Review №31

This is the best place to buy furniture !! they go out of their way to help you. The treat you like family !! They have didnt ways to pay for your purchase . They will deliver for a fee but trust me it is on time and with a smile..

Su
Review №32

What a great selection and reasonable prices for used furniture at the store. They have some really unique pieces of furniture in great condition at great prices. I bought six dining room chairs and I’m very satisfied with the way they worked with me on the price and they helped me get them to the car and a pack them up to go! I had my 10-year-old grandson Freddy with me and the gentleman at the store gave him the pic of the toys and he chose a set of used boxing gloves. We both came out very happy and I would suggest a visit the store soon.

Su
Review №33

As soon as we walked in I was taken back to see that there were no adults present, but two teenage girls asleep on a couch. They only excepted cash but could call someone up and do a payment over the phone!??Giving this place two stars because the teenage girl who helped us was friendly and the item we purchased was graciously priced.

Pa
Review №34

Beautiful Furniture and Great Service.I Highly recommend this store. Why buy itAt the big box store for more money, start here, you won’t be disappointed. Antiques are Beautifully Outstanding!!! Very Happy with ALL my purchases!!

ja
Review №35

Very helpful and friendly place. The people who work here are awesome and a definite place to look out for

Ja
Review №36

A great little place! Somewhat harder to find because theyre in back of a plaza, but its off the main road which is really nice. They had some great products and the staff were super friendly. They have a couple of different sections to check out. They have a Facebook page if youre looking for something specific. Definitely going to check them out when looking for new stuff for the house.

As
Review №37

My experience here was amazing. Maria and her staff were so kind and helpful. I will definitely be back. It is clean inside, with a large selection of everything (Bed frames, kitchen tables, desks, couches, love seats, chairs, and so much more!!!)

So
Review №38

Friendly people and atmosphere prices are reasonable. Very nice and interesting items.We have bought several pieces of furniture from here..Good prices nice furniture. We enjoy going and checking it out seeing all the new items.

Do
Review №39

Amazing selection of furniture. Good prices. Very helpful staff.

Ja
Review №40

Found a perfect chair for my mother-in-law to sit in when she visits. Wonderful staff. Very helpful and friendly. Second or third purchase from them and will go back again!

Ja
Review №41

I came to the Underground Vault via a Facebook add. I came in looking for a specific item which I messaged the owner about and was greeted by a smiling and friendly staff. They were not pushy salesman but friendly down to earth people that were willing to negotiate the pricing on some high end materials. I would definitely recommend and return to this store with a wide array of valuables and home goods to choose from.

Fa
Review №42

I cant say enough good about this store. MARIA has fabulous product, her prices are reasonable, and she treats people fairly which is what its about in business. She gets an A+ in customer service! AND she knows her product! And I have to disagree with the review that said its not easy to find. Im horrible with directions and I found it easy enough. Every time I visit NH I Have to go and check out all the goodies! Give yourself time to browse when you go! Youre gonna need it to see all the cool stuff!

Su
Review №43

Maria and her staff have helped me find unique furniture for my home. Always new inventory to check out.

br
Review №44

Great selection of quality used furniture. Amazing family business. Very friendly!

An
Review №45

I love going to this store to look around and buy. This furniture isnt the cheap made stuff its the real strong stuff like what your grandmother had. Built to last. They always get different things in so the inventory is always changing. They are always so warm and kind when you are there. They make you feel like a part of thier family and like youve been friends forever. The prices are reasonable and they work with you all you have to do is talk to them. Best part is they also do layaway so the stuff you want isnt out of reach. Definately a must see.

Ro
Review №46

Great quality furniture at great prices. If she doesnt have it she will try.to find it. I not only found a great place to do my flip but I also found a great friend and connestion! ❤🐮

He
Review №47

Awesome place so much to choose from, furniture may be used but its clean and everything looks so so so nice I cant wait to go back and get more from them ! The owners are sweet and understanding

Li
Review №48

I have decorated my living room and master bedroom with some of the most well built and tasteful furniture from this store! Service is excellent. If there is something you want or need just let them know. They will go on the hunt for it!

Me
Review №49

You can find some great and unique items here.

Jo
Review №50

Awesome! The greatest product and variety, Honest family top notch

Ca
Review №51

The owner is easy to work with. Very accommodating. Wide selection of quality furniture, mostly pre-owned, but new items as well.

ch
Review №52

These people are the best, always friendly, always has the answers,Has nice items, is also fun to go in and check out all the cool stuff.

Bi
Review №53

Great place, such a nice family running it!!! Enjoyed walking around the store and seeing everything. I will definitely be back soon!!

Pa
Review №54

Great customer service. I searched many new stores trying to find a king bed without drawers under it. They were all so cheaply made. I found a solid dark wood bed just like I wanted here. They dont make things like they used too.I also mentioned a coffee table with storage my son wanted. She searched and texted me a photo when she found it.

De
Review №55

Impressive collection of home furnishings. Friendly staff..and she says her stuff moved, so visit often.

Ly
Review №56

I love the furniture here. I have furnished my whole new apartment with Marias furniture. She is so easy to deal with and very knowledgeable. I will continue to shop there

Va
Review №57

Great people good price, I always discuss the price with Maria and I get a great price. I love Maria and her family great people.

Ka
Review №58

Good...

Ri
Review №59

Great place! Lots of cool stuff and you couldnt find any nicer people!

Do
Review №60

Not open during posted hours, nothing on the website, or Facebook page explaining closure. Wasted valuable time going there. Don’t bother.

Co
Review №61

If you are looking for used furniture look away from Marias Underground Vault! The do not honor deals that they make. Something my husband and I recently found out. Our experience there was truly awful!

Em
Review №62

LOVE this place!!!! So much to see and different every time I go! Great prices!

Va
Review №63

Dirty. High price tags for very used and not well cleaned furniture. Disappointing.

Li
Review №64

Love this place!! The owners are friendly and they have great items for sale!

La
Review №65

Never again. I purchased a French Provincial bedroom set (King sized) several years back. I believe she was early on in starting this business. The set was beautiful quality and very old but in great condition. It could have been cleaned up and used as is but I decided to refinish it anyway. I paid a fair, decent price for it. Now fast forward to 2019. There was a bedroom set posted (Full sized) on Facebook so I went in to take a look. Now mind you I have noticed over the last year EVERYTHING that is posted is listed as high end. Granted some items she gets may have been high end at one time, like my King set probably was 50 some odd years ago, but these items are used. Granted some may still be in excellent condition but they are used. So I went and looked at the Full bedroom set. This was not quality. Very cheaply made, broken in spots and definitely needed refinishing in order to be used. I went in with a number in mind, that number quickly went down when I saw the condition and quality. I still liked the look of the set and was willing to put in the elbow grease for my child. WELL I asked how much and I almost fell over when I was quoted WAY WAY WAY over what I paid for a delivered complete King set! The son, I believe, was the one I was talking to and he called Maria on the walkie talkie to tell her about my previous experience and she very quickly cut him off and in an appalling tone said that the set was HIGH END. That was it for me, you dont speak so nastily in front of customers. This set was not high end and not great quality. I will say it was worth about $300 and she was nowhere near that price. It drove home the point I had been feeling over the past year from seeing all her posts. She has got very greedy and believes her stuff is better than everyones elses and she deserves top dollar. She charges ridiculous prices for USED furniture and it keeps getting more expensive. And if you buck her on the price she becomes nasty. Your customers are what makes your business run! I will never go back. Ungrateful, undeserving and over-priced. Beware!!

Li
Review №66

Maria is just simply amazing. This store is phenomenal in finding just the right furniture and accessories to suit your home. She responds to all FB messages and she is willing to negotiate pretty much every piece that she has to offer. Please check her website out, Facebook page, and Facebook market place.

Ai
Review №67

Great place, great people and great customer service. Super accommodating!

Ju
Review №68

Maria is the nicest person you will ever meet and her husband and son rick are very helpful keep up the good work .nice family run business .

Fr
Review №69

This place is great..The people who run this place are really nice and very helpful..

Ch
Review №70

So, I am glad to find a place to make a review! First of all, this shop is quite different as they list prices on their Facebook page. Many places dont list prices and then you play the awkward dance of asking. Secondly, the photos are clear and you can see exactly what you are getting. I purchased a piece of furniture that had accurate photo, price listrd, and brand information. Maria was easy to work with and made it a breeze. I have saved her Facebook page because I will be back again when I need something. PS- delivery fee is fair and reasonable.

Mi
Review №71

Great selection!

Lo
Review №72

Poorly managed, if owner is not on site son is left to watch the place. Many items are not marked and if you want to know a price he has to call his mom. He has NO information. If she isnt there when you want to make a purchase with a credit card he has to call her so you can read the cc number to her. I dont consider that to be secure.

Mi
Review №73

Good selection of second hand furniture. Inventory is always changing

Fe
Review №74

Nice selection good prices 😃

Kr
Review №75

Very nice place, good stuff and easy to deal with Mariea and the rest of the crew

Ja
Review №76

Hard to find and I dont think they have the best prices. Some things you can get a good price but for the most part I think they are overpriced.

Sa
Review №77

Really nice people and reasonable prices.

Kr
Review №78

Great buys. Very helpful

Kr
Review №79

Not as big as I had hoped

Kr
Review №80

Such a cool hidden gem for furniture!!

Ch
Review №81

Good collection of stuff

K
Review №82

Prices are steep for used furniture

Ki
Review №83

Its ok

Je
Review №84

Expensive!

Ca
Review №85

Tons of used stuff

a
Review №86

Love

Information
100 Photos
86 Comments
4.3 Rating
  • Address:1134 Hooksett Rd, Hooksett, NH 03106, United States
  • Site:https://the-underground-vault.business.site/
  • Phone:+1 603-518-8002
Categories
  • Furniture store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–7PM
  • Sunday:10AM–6PM
From the business
  • Identifies as women-led:Yes
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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