The check out staff is always great and friendly. However, there are some employees who can’t be bothered to do anything including helping you if you’re standing there waiting to be helped… maybe it’s because I’m haole, or maybe it’s because I’m a woman, but it’s unacceptable. I will say that my husband doesn’t have problems getting help here (also haole), so I think I may have just encountered a few bad apples…every time.

Really happy with the service I received at the Hawaii Kai location. First yesterday Meh Meh went above and beyond to help me with my order and today the store general manager Aaron helped me the same way. It so great to know that good customer service still exist. Mahalo Meh Meh and Aaron.

Always get help when needed. Mahalo

Staff was really helpful and accessible. Didnt have to wander around looking for someone to answer a question. Got what i needed, in and out quickly.

Always pleasant and helpful

They seem to have empty spots on their shelves. It could be because of covid and shipping problems but overall the clerks and cashiers were helpful and friendly. They do carry items that I needed for diy home repairs.

Everyone is friendly, and helpful. Excellent mix of local made & other products. Reasonably priced plants. Mahalo.

My niece went in the store to make keys. Came out. Put them extras on a new key chain. And we drove off to our next destation

Pay a 20% mark up so you don’t have to drive into town. Staff is always nice.

Very friendly and helpful people working there!

They didnt have what I was looking for today but its on order. Theyve been busy during the pandemic and like most hardware stores, their storage inventory is low. But Ive always had a good shopping experience and their furniture is surprisingly priced low in comparison to an actual furniture store and its good quality.

People very knowledgeable and friendly.

Smaller version of Home Depot. More personable with employees available to help you with all your questions.

Expensive but they generally have everything you need from a hardware store. Beats driving into town to Lowes or home depot. Glad they are in HKI.

My favourite go-to neighborhood hardware store that has services: refilling barbeque propane tanks and products: gardening, painting,or essential home light bulbs, and its within a few minutes convenient drive from my home. This particular errand was to refill my almost empty propane tank that I use to barbeque almost every other day or evening for fish, steaks, chicken, & pork. I didnt have to wait too long under 15 minutes or so for a propane tank refill. It was fast and convenient.

Well depend for what you are going there. If it’s paint, you are in good hands. But dont ask any of the lady “managers” for something. When to buy storage racks and she told me, I don’t have bolt cutters to size them for you??? They sell bolt cutters! I went to the big chain and spend my $100+ there. Or the next time, the lady “manager” told me, look for some of the guys in red shirt to help you. Well I was asking you.Like I said the guy in paint is great, the cashiers are very good as well.

Very good, just what I needed!

Update 28 May 2018

Had to quickly find items as I had a carpenter waiting for materials, was helped by Jim, he knew exactly what the the carpenter needed, I was in and out in no time, cant beat their customer service!

My girlfriend lives out this way so I stop by here a lot. Its convenient and has basics, but gone is the aloha spirit from this place. Last two times I was here were not good experiences. The cashier, an older lady, didnt say hi when I did (my pet peeve). I could tell she didnt want to be there, but she was pretty rude and abrasive. Another one of them didnt even look at at me. He just scanned, charged and didnt say a word. Manners go a long way. I think City Mill needs to work on employee training for all of the cashiers. Maybe Im asking too much, but I grew up old school when we were taught to treat others with courtesy and look them in the eye. I might as well go to Home Depot where at least I get a better deal.

Best hardware store in Hawaii Kai!

This particular location makes you feel like youre part of their family. They greet me every time as though Im an uncover critic they discovered was coming. Whether I spend 75¢ on a couple screws or a few hundred on a faucet, sink, and cabinet, their hospitality never wavers. I ALWAYS come here first, unless they dont carry something that Lowes might. Their clearance is insane too! In fact, I just bought a multi-holiday projector for 95¢ (from $40).I really enjoy shopping here and hope they CONTINUE to expand their inventory

Good for when you dont want to go to town for hardware.

Kelly P and Paul are the best. I had a problem with a doorknob and they were able to fix it on the spot. Awesome customer service!

I love City Mill! Its not as big as Home Depot or Lowes, but its got what you need, for decent prices (I think lumber is about the same price), its much more convenient because they have so many locations, and the staff is helpful. If you need to cut a key, refill your propane, or pick up some lumber or potting soil, this is the place to go. Got some screens replaced, and they did the work quickly.HINT: at the Hawaii Kai store, its almost always faster to check out at the lumber door, if its open.

Sunday morning, a line over 50 ft long, lumber door and chk out closed so you have to maneuver a cart of lumber thru their serpintine route... City Mill is not my favorite hardware store!

City Mill is a great hardware store with lots of other features. Been going there for 11 years. Also has really good helpers that have helped me a lot over the years.

If you need any tools or some materials for home improvement, go to City Mill and ask.

Its ok, kinda like a 7/11 for home improvement and hardware. A little overpriced but beats driving to home depot in town and they know that.

Customer service great. Lines a little long, but to be expected given the situation. But the line moves. I went to fill propane but I was already told it would take an hour to fill. But all in all it was great.

Great help! Reasonable prices. This City Mill for service and efficiency is bar none the best out of all I have been in.

Prices are a bit high but convenience is just right. They usually have what I need. I go there all the time.

First time ever I was not able to find the part I needed. However, Jim, one of the staff, advised me how to solve my problem. I followed his recommendation and the problem is solved. One way or another, City Mill gets it done. A great store with knowledgeable staff members. Thank you City Mill.

City Mill has knowledgeable employees and an excellent display of home improvement items. Happy to support a local company.

Asked to purchase a floor model of a product discounted 15% off original because the product was discontinued. The floor model was missing pieces and had a plastic part that was cracking from age. So I asked for an additional 10%. I was told no, and asked to speak to a manager. At that point the associate huffed loudly, and called over his manager. The manager didnt even make eye contact, just came over and said no. He said it was already discounted 15%, acting as if that was the open box discount and not because the product was discontinued. In the end, it was a classic example of how not to act in customer service. You at least say hi, you at least make eye contact, you at least say, Im sorry thats as low as I can go. Both of these associates I dealt with made it very clear they were inconvenienced because I asked for an additional $2.70 for missing parts and because the display had clearly been there for years. I was in retail for 12 years, half of that as a manager and I would have happily taken any customer asking for only 10% off an old, visually worn display. I also would have been in a ton of trouble if I ignored such basic donts when interacting with customers.I shop there when I have to because my father lives in the area and its clear City Mill survives here because of its location, not because of its friendly, small store feel. Compared to Home Depot, prices arent competitive and selection is small, in some areas, quite outdated.I shop there because my father lives in the area and its clear City Mill survives here because of its location, not because of its friendly, small store feel. Compared to Home Depot, prices arent competitive and selection is small, in some areas, quite outdated.

Was looking for a stainless steel faucet and toilet water supply line with a higher psi rating then what they carry. Did research and wanted a Wolverine Brass made water line that have a very high psi rating but they didnt have any. Guess I need to go online to purchase these.

Dennis & cashier Chris were extremely helpful. Great customer service!

Helpful staff directed me to the things I wanted. Free, easy parking and the stuff I bought was reasonably priced.

Couple days ago, I got really good help on my purchading bookcase. He measured depth n width very precisely to get me what I want. His name was Ross,M. Thanks alot.

Lots of employees to help you & good pricing on many items, but they didnt have what i wanted the last 2 times i went. They shouldnt have floor models of things they dont have in stock.

We like to support local family ownership! Keep it up.

Great home improvement store. Staff are friendly and incredibly knowledgeable.

Great as usual...support local business...

Always find everything I am looking for at City Mill.

One of the best city mills. There really is no other hardware store close by. They have most everything you need.

Its a great store with lots of things for home and garden improvements. However, it didnt have what my hubby needed.

Right in my neighborhood. I can always find what I need.

Always excellent service!

Great service very helpful people way better than big box stores!

Employees are helpful and friendly.

Staff were friendly

Great place to get much of what I need at reasonable price.

If reps are around, theyre helpful, but, as in most cases, theyre hard to find.

Great place. Convenient and friendly

Prices frequently lower than the big box stores. Helpful staff. Large selection.

Pretty much got everything you need

The young person was very very helpful, kind and very knowledgeable very patient assisting me

The better of the three city mill stores I went to. I would return to this one. They were on ball with customer service here.

They have everything but it can be expensive. Very close to home so easy access.

Good

Painters needed more paint. Friendly staff helped us out quickly.

The employees are very friendly and helpful

Close, reasonable, good variety of products.

Great staff great product!

Super friendly staff

Helpful staff, fast check out.

Only hardware store on the east side of the island. good selection.

Very pleasant workers and helpful.

Like going in and looking around for thinking for the house

Always great customer service

Always excellent service

Excellent price and selection. Friendly staff.

They get really busy in the morning so either come later or be prepared to wait.

Modified shorter hours

Good selection, arm and a leg prices

Helpful. Nice. Easy to deal with.

Smallest location. Better than nothing.

Friendly, And Helpful!

Have most of the basic stuff

Helpful staff, locally owned

I got the nuts & bolts that I needed, and locally too.

This City Mill has everything I need for home or garden. Only wish they opened later so they can close later or just close later.

Its good the place

Friendly staff, always found what I needed.

Great service

Found everything I needed

Found what we needed.

Excellent

Wonderful

Price right

I went in with the need to get new p-traps and connectors for the sink in the kitchen and bathrooms. George & Wayne were perfect. I had some idea and these fellas made it easy. They were not condescending about their vast knowledge and my little knowledge. These two guys were great, helping with the heart of a teacher. These guys need to be recognized for the great customer service and friendly attitude.