Amazing service. Jason was our salesman from the beginning, he kept us updated with everything about our vehicle. I am one of the lucky ones able to get a Bronco! When we finally got the call from him that our vehicle had just arrived, Jason took initiative to stay later than his shift to make our purchase smooth specially with our two little ones there. Jason his Ford team helped us get the price that we agreed on and get the vehicle inspected and detailed all in the same day! We’re more than happy with our purchase and strongly recommend Honolulu Ford with your next vehicle purchase!

Randall in “parts” is super friendly and has provided superior customer service. Every time I’ve needed parts he has taken good care of me. Mahalo.

Excellent service! I was amazed that they help me beyond my expectations. Thomas Kondo was a great salesperson and I was able to get the budget I want to pay for the car. He put a full tank of gas to my new SUV after the auto detailing Hardworking and honest guy that I would definitely recommend him if you want to buy a car ending your day with a smile, satisfied, and happy while driving your new car😊I love my new 2021 Ford Eco Sport 4WD…

I gave them a star because I was able to walk away with a vehicle. They sold me the wrong car on paper and almost let me walk out the door with the right vehicle wrong everything else. If I didnt catch it no one would have.I walked around for almost an hour without any help, and I had to find someone to ask for help. And even then I was blown off.They were lucky they were the only one who had the truck I liked.Not to mention how rude the majority of the staff were. I wouldnt wish my worst enemy to shop here. Any other ford dealership would be multiples better. Its enough to make you not like Ford and everyone Ive talked to feels the same way about this place.After purchase I needed a locked lugnut off and they could afford the time to help me. Told me I needed to schedule two weeks out to get one lug nut fixed. DO NOT GO HERE.

Thank you Mario(salesman) and Isaac( financial advisor) for helping me get into this beauty right here. Customer service at Honolulu is awesome, everyone is always so welcoming and always willing to go above and beyond to make a customer happy.....Mahalo Nui......

Just purchased the 2021 expedition, Eric is my saleman, youre awesome & helpful, highly recommend!! Thank you!!

I’ve just moved to the island and of course needed a car ASAP. My salesperson Eric did a fantastic job setting me up with a car that fit into everything I was looking for and for a great deal too, which meant a lot as l was very nervous about trying to buy a car in a brand new place and during the chip shortage. Would definitely recommend Honolulu Ford!

Thomas and Isaac were great to work with and made the process easy and hassle free. Even though vehicles prices are high because of the shortage, I got a great deal that other dealerships were not able or willing to do. Thought I would buy a Tacoma but after driving both, the Ranger was way better. Smoother ride, more standard options and quicker acceleration.

Excellent sell, great staff. Our sells associate (Codey) has gone above and beyond for us and we really appreciate his effort. Would definitely buy another vehicle here should I ever had the need.

My experience here was amazing. First I was getting my one vehicle serviced however due to part shortage I ended up going with a trade in thank you so much Fey and Rex for all of your help. Y’all are the best .

The buying experience of my vehicle was nice but ever since I left the lot I’ve been having trouble getting in contact with anyone regarding my registration. I got my vehicle in June and it is now October and I’ve yet to receive my registration. Every time I have called either no one would answer or I’d be told another 2 weeks. I paid $500 for something I’ve yet to receive that’s a bit ridiculous

These guys have one of the best waiting ahead. Maybe its because I like cooking shows and Dave Ramsey was on.They were hospitable folks.

The staff is really helpful and kind. Seemed like they actually cared for what we were after. Some of the used vehicles could have been cleaned up better for a dealership though. And safety checks should already be done on a car from a dealership, new or used. (Ours was not)

The most useless dealership, the customer service, and service itself is atrocious. Went for an AC issue, and couldn’t fix the problem for 2 months. I don’t even know if they actually fixed it. I’ve caught them in lies with Ford headquarters, and they are so in complacent they can’t even tighten my oil drain plug. The bolt was about to fall out. Leaked all over the place and had to fill it up on spot. So thanks Honolulu Ford for being absolutely terrible. Will never come back.

Since we are pretty stick with Ford, the most thing we concerned during car purchase is the experience with sales person. Rafa is one of the best auto sales I have ever had. He is very nice person, and absolutely professional. Also I would like to highlight he is a honest, kind heart young man, which is so important to customers. Thank you for showing us the self-parking SUV. That’s so cool! Highly recommend go to Rafa! And we like his hair cut!

This had to be the worse possible experience I have ever experienced with ANY business in my entire life. The dealership stole $185 from my wife. We dropped our vehicle off at the dealership and told the service agent that we had a check engine light on and had a diagnostic completed at autozone, which indicated a faulty purge valve and we wanted to replace. They explained that they would do there own diagnostic to confirm, which would cost $160 if we decide not to do service through the dealership. If we did decide to the service and their diagnostic confirmed the issue the cost would be waved. We agreed….The service attendant sent us a quote which was over twice as much from the Ford dealer down the road, which we asked how that could possibly be the case. So we asked for an itemized list, which showed the diagnostic being included. We were confused because they said it would not be included if we decided to use their services. We tried to call several times, but the dealership would not answer (I’m assuming they have caller ID) We visited the dealership 3 times after the quote to ask why the quote included the diagnostic and how it could be over double the other dealerships, but unfortunately they did not offer any answers. We had to go 3 times because they would not give us the keys unless we paid them. Finally my wife was concerned of the dealership holding our vehicle as they demonstrated a lack of honesty as they deceived us and worries they would damage our vehicle.Lastly, they asked if I was military and would give me a 10% discount once I agreed to pay. We eventually paid and I was charged $185 not $160 and no discount…another deception technique.All that being said, I come from a Ford family (my grandfather retired from Ford and my uncle currently employed by Ford). I have traveled the country due to military service and have had nothing but outstanding service. This is the only instance I have received this sort of service from Ford, let alone any business. I have never been blatantly robbed by someone let alone one of America’s greatest Businesses.

I recently purchased a brand new 2021 Ford Explorer from Honolulu Ford. My salesmans name was Randy Botelho. He was so awesome and got me a terrific deal on a new lease. He was very attentive and patient with me during the whole process. Thank you so much Randy!

Honolulu Ford has done an amazing job during my experience. Our salesperson, Isaac, was amazing! Absolute professional, honest, and responsive! I would recommend these guys to my own grandma!

I would leave Honolulu Ford 0 starts if I could. I took my vehicle in to get a couple things warrantied that were already wrong before i took delivery of the vehicle in California. They “took down my information” and took photos of my car, and then “submitted my claim” and told me they’d let me know within 48 hours. No one ever called me. It took me three days to even get someone to answer me in the service department and then the girl that did answer couldn’t find my information so that tells me my information was never even submitted in the first place. Do better Honolulu Ford.

Thank you Rex Tagaca & Michael McNamara! I love my Transit Connect! I had my first Transit Connect back in 2011. So happy, I got one again. Wonderful service, great staff! Nice to see excellent team work!

Just received my first oil change on my 2020 Ford Ranger. The customer service team was very direct and intentional about my needs and concerns. The waiting room was very comfortable and was covid prepared. It was a great experience and I highly recommend this ford dealership in sales and service.

Worst dealership Ford in Oahu.Why?1. Huge price2. Worst serviceI wanted to order 2021 Mustang EcoBoost Convertible.MSRP - $36.000.They offered - $46.000 minimum (includes all fees and taxes).Windward Ford of Hawaii offered - $44.000 minimum (includes all fees and taxes).Cutter Ford, Inc. offered - $42.000 minimum (includes all fees and taxes).I had worst salesman in my life.When I came at the dealership - I told reception girl that I want to buy new car.She gave me this salesman.Blonde man, 25-30 yaers old, tall, self-confident, I dont know his name.He not offered me go to his work table.He answered my qustions near main entrance of the dealership building.Answers was not full.When I returned at the dealership same day for take full details price on the paper - situation was the same, the salesman dont gave me full details price on the paper, just talking about the price.I asked him at least 3 times give me full details price on the paper.I dont recieved what I wanted.Not recomend this dealership.I will change my review if they give me correct price and service while purchase process.I have options other local dealership Ford or orders from mainland.

What an awesome experience we had today at Honolulu Ford.Our salesman Rafa Lu was great! So nice and super helpful. We were looking at the new Mustang Mach-E. We are thinking of replacing our Tesla and the Mach-E is a fabulous vehicle. The dealership is clean and a very pleasant place to look at a car. Everyone was very COVID aware and I felt safe there. Thank you Rafa Lu and Honolulu Ford for such fantastic service. WELL DONE!!

We had a great experience working with Coedy to purchase our new vehicle.

My Dad has a car with Ford. Very not satisfied with the service department and the customer service at this location.The car had to get service and still the same issue over and over again with the issue not being fixed at all. We came by Ford to drop off the car to get it serviced. While filing paperwork and had a few questions to ask. I was standing by the door of the front receptionist seeing all the guys gathered behind the desk laughing. Very unprofessional for a work place. Then the next day, my Dad try calling the service department to check on the status of the car being fixed, no one was answering the phone.

Rex was a very helpful sales associate he answered every question I had to ask and if he didn’t know the answer he found someone that did. I would recommend him to anyone heading to Honolulu Ford

Thank you to Eric and Isaac for handling our deal and getting us into our new F150. They were super friendly and gave us a great deal. Weʻll be back next time we buy. Mahalo nui!

Coedy Kaneshiro helped us choose the car that suited our needs. We wanted a small suv but ended up buying a mid-size with the back seat being captains chair which was perfect. The used car market right now is crazy but we couldn’t find a better deal anywhere else. Thank you Coedy and to all the employees of Honolulu Ford. Keep up the good work.

Save your money and go to Cutter Ford or any other repair shop.We were charged $183 to run diagnostics on our car and tell us what we already knew - that the purge valve needed to be replaced. We already had a free diagnostics run at AutoZone which told us the same thing.The diagnostics fee was quoted at $160. When we received the final invoice there was over $20 for taxes and miscellaneous fees. We also did not receive the 10% military discount they told us they offered.Labor to replace a purge valve was close to $700.The price difference between Honolulu Ford and Cutter Ford for the same procedure is below.Cutter Ford - $480Honolulu Ford - $1080

Best Customer service. Fey went above and beyond making sure we were happy with our service.Highly recommend Honolulu Ford.

Honolulu Ford took care of my issue which was under warranty so no complaints there however, the customer service could use improvement.When I first came into the service center, I stood for about 5 minutes before anyone said anything to me.Also, there was about 5 times when someone said they would call me with information later and never called.Ford did fund a rental vehicle as a loaner however, the dealer failed to tell me that Ford will only pay for a Ford vehicle as a rental. I showed up at the rental car place and had to wait for them to get a Ford from another location.Overall not too bad, just somethings to consider improving from my perspective.

Very poor service for the fleet vehicle I needed serviced. Could never reach the fleet service individual, Justin Uchida, and service manager was no help either. Calls to the service department arent answered and if happen to wait long enough nobody can provide information except the individual youre working with - who seems to only answer text or voicemails when/if he feels like it. Vehicle was in the shop for over a month and no sense of urgency or follow through. Recommend finding somewhere else to get your service done.

Scheduled my 2020 for a first oil change and had an issue that also needed to be looked at under the factory warranty. Mya was my contact person and provided excellent customer service. Thorough, responsive, honest, friendly, and knowledgeable about my car. She explained it my language and my car was ready same day.I also was provided transportation from and to the dealership in a timely manner. The driver Alex was courteous and kind.Absolutely recommend Honolulu Ford on King Street.

I’ve been helped by Rex Tagaca and he is the best helper. He helped me with getting a good car that can last long years for me and my family. I really appreciate Rex you the best. 🙏🙏

Thank you Rafa! You are outstanding! Highly recommend go to Rafa Lu in this dealership, he is knowledgeable in all brands. we were looking for a used car for my friend. He introduced 7 brands to us and help us get the best one! After test drive we asked him some questions such as Bluetooth setting, and some buttons in the SUV, he knows all of them! We also like his personality! Patient, ebullient and very gentle! The best sales we have met! Very good experience this time with Honolulu Ford. We would come back again!

Mr. Randy was OUTSTANDING!!!! He’s very patient and worked well with me to get my monthly payments to where they are affordable. I HIGHLY recommend Mr. Randy. If I could rate him more than 5 starts, I definitely would. 5 stars is an understatement. Thank you Mr. Randy!!!

I had an absolutely awesome time shopping for my new truck at Honolulu Ford. A big huge Mahalo to Thomas, Stewart and Angel for all their kokua in helping me buy my dream truck! ❤🥰 They were professional yet friendly and provided the best customer satisfactory service ever! They explained everything well and answered all my questions; I cannot be any more appreciative and thankful. They made purchasing my truck easy and I had a wonderful experience working with them. And thank you to Randy for helping me set up my phones Bluetooth to my truck.. I appreciate your kokua. I highly recommend all to check out Honolulu Ford for all vehicle shopping! MAHALO HONOLULU FORD... 🙌🏼💞🙌🏼💞 I am a proud owner of a Ford F150! I absolutely love my new truck! ❤🔥❤🔥❤

I live on Kauai which is on a different island (about 130 miles away from Honolulu Ford). The Kauai dealer has been unable to order Transits for my business. Mr. Li has done a superb job finding the vehicles I need and arranging the transactions seamlessly. I highly recommend Hnl Ford.

Ive bought my fair share a vehicles and this was the best experience my family and I have ever had! Angel Mendias didnt try to rake us over the coals as a salesmen, but instead gave us straight facts and details about our purchase. He didnt try to coerce us into any options we didnt want, instead he explained all the options and let us choose what was best for our family. I will 100% be recommending this dealership to anyone I talk to!

Service was good, waiting time was pretty long even though I’ve had an appointment scheduled, but I’m glad they told me to come back later.Sadly any additional questions were not answered but advised to schedule a new appointment. Staff was very friendly. They also do Military discounts!

Randy made ordering the car of my dreams a breeze! He was very transparent, helpful, and knew what he was talking about. Not to mention, Im on another island! My whole process was completed quickly, and he answered all of my questions and made sure I was happy with the process. This dealership is a serious breathe of fresh air!

While I absolutely love the car and deal, this has to be the absolute worst staff ever. I wrote to the GM, Sales Manager, and Service Manager. Not a single one acknowledged my correspondence nor responded. I had to contact the corporate office to receive a response and resolution for my problem. The junior sales person did a solid job although his inexperience showed. The only other exception to the poor service experienced at this location was Dave Anderson. He definitely saved the day and provided service after the sale. If it wasn’t for him, my review would be ZERO STARS!!! I’m incredulous that this dealership is still standing with such poor service.

I will not be returning to this dealership in the future and I hope you do not either. Cody assisted me today in selling my car and no only did he leave from helping we and start helping someone new but when I came back to the dealership to seal the deal he was ignoring my questions, would walk away and not say anything. I signed all paperwork and went to grab everything out of my car and he felt the need to get in the car and start putting my stuff in bags for me. I did not give him permission to touch my belongings and I felt extremely rushed. I reached over to grab my garage door opener off my visor and her reached in front of me and opened my sunglasses holder and game them to me which distracted me and I forgot to grab the garage door opener. Once I got home I realized I forgot it and call the dealership 10 times before I finally go some to answer the phone just to find out they had disposed of my garage door remote. Now I have to may $40 to purchase a new one where this could have been avoided if I had not been rushed and if he would not have been in the vehicle with me touching my stuff. Then once the sale was final he just walked away and did not say anything so I was left standing in the middle of the show room holding the keys to the car not knowing what to do next until I pulled someone aside 10 mins later and asked if there was anything else I needed to do and that I still had the keys. Very unprofessional staff and Cody also tried to tell me my break pads needed to be changed and quickly retracted his statement when I told him I had just had the front and back changed out three weeks prior. Don’t get scammed and go to someone else. Also they are not following COVID protocol the arm rest on the car they sat me in was absolutely disgusting!!!!!

Thank you Rafa for helping me find the perfect car! I recently thought about to purchase a transit cargo van and went to Ford. Rafa was the one helping me all the way through. He’s super patient answering all my questions and solving my concerns. This guy knows his cars! I gave credit to his expertise about not only Ford but also other brands and I was impressed by the way how he can explained complicated concepts with a sense a humor. We had great conversation over water and treats. If anyone of you thinking about find another car, highly recommended Rafa!

Fey did an excellent job. I am a very happy and satisfied customer thanks to her.

Are you running a non-profit organization on an outer island and looking to send your truck into the dealership for repairs only to find out your vehicle has been stolen because the dealership left the keys in vehicle overnight?Do you want to deal with an unsympathetic manager who refuses to replace the vehicle in full and ship it to Lanai? Do you want to be fed disingenuous lines about insurance that lack compassion for you as a customer and what your organization does?If so then be sure to come down to this miserable excuse of a car dealership and give them your money. However if this sounds like the type of experience and customer service you would like to avoid then I suggest doing just that!For more info on exactly what is being referenced here look up the Lanai Cat Sanctuary and see what they have recently been going through with this place

Tried to take advantage of a special program at Honolulu Ford but a sales person took on the responsibility of telling us that we dont qualify unless we are able to do a $600 or $700 monthly payment. He also ignored my wife, who is responsible for the purchasing and budget, and couldnt take the time to stop picking his teeth with his dental floss.disappointed in Honolulu Ford. We had a great experience the first time we bought from you guys.

Excellent customer service. The only dealership in town that would negotiate fairly, and give us their best price. Thomas is the best salesman there. Finance manager was super accommodating to my family, and the GM gave us nice gifts and treats for the kids. Would buy from them again.

Rex was awesome! No high pressure tactics. He just knew his stuff. If you need a new vehicle he’s the man to see!

Great location. I went in with unreasonable asks. Angel handled it perfectly. He came back with a car I loved and a price I could handle and never complained. He knew I was being unreasonable and treated me with respect and professionalism.

Randall was outstanding!!! He helped me today with getting my dashboard cover piece, for my econolie. Thank you!!

Ivan was awesome! he was patient, listened to what I wanted, and made sure that I got a great deal. In addition, Scott was also helpful. Truly felt that the entire team took care of me. I would recommend this dealership to all.

Mario was very helpful in our recent purchase. Worked with us and made it a super easy process...even with a 4 month old baby.

Amazing sales experience and the service department is always so helpful. Best Ford dealer in Hawaii!

Update: Just took my car in for servicing and inspection. Again, very happy. The service team made the whole process super easy and convenient.Getting a new car has always been a grueling experience for us. But this time around we worked with Josh Nelson at Honolulu Ford. He was amazing. We told him the type of car we needed, he worked out a sweet deal for us (including our trade-in), and we drove our new car off the lot. We LOVE our Ford Explorer.

Thanks to Rex for the big help and I would recommend family and friends to come check you out. Thank you very much Mahaloz🤙

Friendly.

Mario worked with us and he was great. He helped us a lot. He was able to lower my payments to I wanted. I highly recommend you ask for him.

Third time working with Angel Mendias. Because we liked our experience with him when we purchased our 2015 Explorer, we made it a point to only purchase from Honolulu Ford even though Cutter had the trim and color we wanted. I was very bummed to see Eric’s name along with Angel’s name on the deal. I take it they split the commission on the sale, which isn’t fair because of a tricky thing that they do on their website, which I will explain in the “How can we improve” box.

Rex was such helpful and professional employee. Recommend that you see him if interested in purchasing a vehicle at Honolulu Ford in Kalihi! Mahalo Rex!

I had a quick yet great experience coming here! I came to trade in my current vehicle. Looking up the inventory online made it easier for me to know which car(s) I wanted to inquire about. When I was referred to Eric, he took me straight to the car I had inquired about and got right to exploring my options. He definitely made it feel like he got the customers best interest and was very patient and thorough about all the questions I had. Honolulu Ford had made the trade-in process definitely worth it.

Repair time was 10 days due to parts off island. However, the Chevy Malibu I rented for 10 days for $185 from Hertz through Ford was a great deal.

Outstanding service @ Home Ford with Rex.

We had an appointment at 3.15 today. When we came no one was waiting for us. It took a while to find out who called us.The other person showed us a van. We asked to send us a quote and nothing was received. Before we asked to send many times.No one sent anything. There are so many people working there and it is still feels unattended. In Mercedes-Benz 3 people work, but you feel VIP. They definitely need to improve service.

Excellent customer service, you can not get any local than the Parts Department, they helped with 3 items. rear brake bed light they had in stock, left mirror and tail gate molding on order, arrived in 3 days.I appreciated you guys my 2008 Ford F-150 looks very nice! Thanks again.

The cutter Ford aiea team are just Amazing. They make you feel like family. It was a Amazing experience.

Met Mario off of the Facebook Marketplace. He responded to my message very fast. I put $500 down for my car just like he said I would. Definitely a 5 star rating!

We had very good experience with Rafael. He showed us a fusion, we had a good price on it. He helped us a lot. Highly recommend go to Rafael when you come to this dealership.

The service team is very professional and nice!

Rex is an excellent salesman. I came in a few times over the last month or so and never once did he pressure me into the sale. After about six weeks of research on my new car I called Rex and he was quick to make a same day appointment with me. He was fair and honest in our negotiations and I left very satisfied with my new car. Everyone at the dealership was very pleasant and willing to go the extra mile to help me out.

Wasted 2.5 hours trying to cancel an extended warranty the forced me to buy.

Thank you Shaqueta, Fey and Julia . I appreciate all the work you guys do. You are super hard workers, great team! I recommend any and everyone to go here . They continueous help me with my 2017 Escape.Thank you again Jesse

Honolulu Fords salesman Rex was super helpful and got us a great deal on our new family car!

Great customer Service ! Rex and Randy are super nice and they really do know what theyre doing!! Definitely recommend this place.

Mario and are best with helpful personality.

Mario Tagaca was extremely helpful in finding the car that works best for me. My experience here at Honolulu Ford exceeded my expectations in every and more! Satisfied customer!

Excellent buying experience. Friendly staff, easy to deal with and very professional, you wont find pushy salesmen at this dealership. I will definitely buy again from them. “I LOVE MY NEW TRUCK!😍” 👍🏼👍🏼👍🏼🤙

Everybody is nice and friendly! My sales is Rafa! Outstanding! I love this dealership!

If you are looking for an unethical dealership and management team, then you found your place.They sold me a used vehicle from 2019 with 10K plus miles as a new vehicle, then decided not to do anything in return to correct the situation.I would recommend you walk away and purchase elsewhere.Probably the most disrespectful managers I have ever dealt with in my life, no care for customer service at all.

I want to start my review by stating that I did purchase a vehicle here. The pros to this place is that they do have some decent deals on cars and they have nice staff. The cons for me is that the car I purchased had some dents and scratched, claimed to be done by one of their employees after they purchased the vehicle. When I said I would purchase the car if I could get them fixed, they agreed to write a “we owe” contracts and they would fix it in around 4 days and would give me a loaner for the duration of the maintenance. This ended up taking 16 days and on about day 12 they called and wanted the first loaner I had back ASAP bust gave me a new loaner. In the end the dealership made right on the car but take note that things might take quite a bit longer than they say it will.

Take forever to answer phones been waiting for like 10 minutes not good.

This was an amazing shopping experience here with this guy. He really helped me come back from a bad experience.

Great help from braddah Rex Tagaca aka Mario with getting me approved with what I had to offer. Mahalos Mario!

This place is great awesome people and great service!!

I have the WORST experience with this place. I would NEVER recommend this dealership to NOBODY!!! I thought that by going to a dealership it would be better experience, but it isnt. I am a VICTIM of FRAUD!!! I went there Green to the scene and Trusting, what i got was getting taken advantage of!!! They financed me a USED vehicle at the highest APR. So i have a 2013 Toyota Sienna which at the time had 71,200 miles dent in the back DVD player not working for the price of $34,000 and with 24% APR interest of $34,000...... With a Ford Protect 6 month warranty for 6000 miles at the price of $3800.00 Plus they made up a False drivers license number to get me false car insurance. I went back 2 days later, finance manager Rhett Vanfossen said that I could NOT cancel on the DEAL!!!.This is PREDATORY LENDING.. and MISREPRESENTATION

Thomas was awesome to work with. Helped pick out the perfect Ranger and had everything ready to go when we showed up to get the truck. Best auto buying experience ever, and I have bought my share of vehicles.Thanks Thomas

Ivan Felix at Honolulu Ford is extremely knowledgeable not only in the vehicles at Ford, but also of other worldly topics that make purchasing a vehicle through him the best experience that you can get.

We worked with Isaac over at Honolulu Ford. Isaac was very responsive and worked great with all our needs and wants. At the end of the day we drove away with a beautiful new F-150 Super crew cab at a great price. Isaac even had me driving way with a full tank of gas! Nothing but high praise and 5 stars for Isaac and Honolulu Ford!Jon S.

Proud owner of a Ford F-150 thanks to Mario! I looked online before heading over to the dealership. Got in contact with Mario. He was super knowledgeable, listened to what I wanted, and wasn’t pushy like some salesmen I’ve experienced before. Was able to trade in my car with absolutely no issues. They also had ice cream lol!

Our car had a recall and we took it in. Couldnt fix due to the parts being on back order so they put our car back together and gave it back. Our car started having issues on the way home. We called them back to try and rectify the situation but they started ignoring our calls and texts. Worst customer service.

Great service at Honolulu Ford. Mario did very well with finding exactly what my family needs.

So disappointed with our service. My husband and I were scammed into purchasing an extended warranty that not only was expensive but also the warranty was useless since our vehicles manufactured warranty lasts longer. I just wish people could be honest and not take advantage of families and our hard working money. Jerry for the people, I think not‼️Please do your research, we definitely don’t want this to happen to you.

It was great buying a car there. They gave me an excellent price, and they also offered me some BBQ and a drink. My Ford Explorer is so great. Ive only ever driven Fords so Im always happy. Maybe Ill get that new Bronco next. Ill definitely go to see Issac when Im ready to buy again.

I am a first time buyer. Got to Hawaii from Chuuk 4 months ago. Im glad I was able to get a car. Thank you Rex

I dont usually write reviews but this one deserves one. Everyone at Honolulu Ford was very sweet and did everything they could to help me get the car that I wanted. My salesman went above and beyond to ensure that I got what I needed plus more. I appreciate all of you and I love love my new car. I couldnt be happier. Also they just renovated and everything is clean!

AWESOME SALESMAN BY THE NAME OF REX TAGACA. VERY FRIENDLY, THANK YOU Mr. Tagaca

I recently purchased an Explorer from Honolulu Ford. The salesman, Ivan Felix was extremely professional and helpful. It was a pleasant experience and I recommend purchasing your next vehicle from there. The process was quick and easy.

To start, the staff are simply phenomenal. I went in with my 2 kids both below two and not a single person batted an eye at my daughters antics, everyone was more than accommodating to my family. I went in knowing what i wanted but i was open to options. The salesman did not force or try to push me to something else, just discussed if what i wanted was right for my situation. Most of all everyone was patient through the process, that I am sure I did not make easier. If i need another vehicle any time soon i know i will be going back.

Angel was great at helping me find exactly what I wanted. He was patient with me being a young adult on a tight budget. I left happy with a brand new vehicle.

Mario definitely helped me out in getting my first car from here! Excellent customer service & was very friendly. Definitely recommended for anyone!