Carol M. is amazing at assisting people through the entire Cabinets to Go process. She is knowledgeable and patient. We enjoyed working with her. Sometimes the store is busy so it is best to set up an appointment to have time to have all your questions answered. Most people who are seriously considering their kitchen or closet updates make appointments.

John Lewis was great to work with. Great customer service. I would highly recommend this business to others.

The worst company to work with if u can even call it that zero customers service we are on try number 4 to try to get the right cabinets weeks of delays and some how they want to act like they are doing us a favor fixing what they have gotten wrong 4 times now we are paying more than what the cabinets are even worth please read reviews and do your research it will save you a lot of money!! And trouble go anywhere else but here

Jamie was the absolute best to work with! He made this a very enjoyable experience. Looking forward to our new kitchen!

We called to see if we needed an appointment no answer. We drove out to the store. There were two people working with customers. No problem. No one acknowledged us, no one said a word. We were there for about 15 to 20 minutes before one of them asked if we needed anything or had an appointment. We told them we had called but no answer and we were unsure what the practice was. The lady said she didn’t know the phone rang, and asked the gentleman if a 1:00 pm had cancelled, he said yes and she took my name and number and told us to come back at 1:00. We came back. Again no one said acknowledged us, they were both still working with the customers that were there earlier. No problem. The gentleman finished up with his clients and then went to the another couple that was there, asked if they had an appointment, they said no and we said we did. It was now 1:20. He turned around and told the other couple he would take care of them.Why did we have an appointment? I felt that was extremely rude.

Just like everyone else, I read reviews about cabinets to go and was scared out of my mind about using them, based on the reviews. Despite all the negative reviews, I decided to move forward with my kitchen project and I’m so glad I did. I am rating my experience with cabinets to go 5 stars. Yes, I had to work with a couple of different people, but they were all very responsive and accommodating to all my requested changes. It took about two weeks for cabinets to be delivered, which is what I expected. One of our island cabinets was on back order, so we had to wait an additional week for it to come in, but everything came in and was able to be installed on schedule. Yes, the in stock cabinets are not assembled, but utilizing their installation services was the best decision and well worth the money cause they assemble and install. The installer did an amazing job. I just want to say thank you to P.J. and John for all your help and for taking my many calls. My kitchen looks beautiful and I cannot be any happier with working with you guys.

I wish I could say my experience was better. Pricing was great, sample door was nice. But that’s where it ends. I felt like I had to chase the salesperson down just to get a quote or an adjustment. After 3 weeks, I started to get a bad feeling. I read the online reviews and I’m glad I did. Never revealed to me is that these cabinets ship “RTA” which, they don’t even spell out. So I will, “Ready To Assemble”. These are basically very expensive Ikea furniture. YOU assemble on site! For 10k I would expect they come assembled. Between the assembly and the miserable customer service, it’s a wonder they’re still in business.

Great quality and a reasonable price

Very nice cabinets and good service

I went with my fiancee to check out their fall deals. Her and I both specifically asked John multiple times if installation and assembly was included in the final price (7600). He said yes, multiple times. We inquired about the 24 month 0% interest financing promo. He said yes well get you setup with that. When the financing application was sent through, we still werent financed for the full amount and said we had to at least be at 50%, and that cabinets 2 go would put us on a payment plan for the other 50%. No problem. We were happy when we left. I get an email a week later saying that another large payment is required, as well as the signed and agreed upon final price was increased from 7600 to 7900 (countertop increased by 300). Not only that, but that there was an estimated 1600 installation and assembly fee that he wanted us to pay for. I told him to cancel my order and refund my down payment fully. Outrageous.

Terrible Customer Service!!!I paid over $3,000 to have more than half of my cabinets damage.Now Im sitting without a kitchen waiting on replacement parts that dont have a shipment date. Customer Service department supervisor could not give me a specific date of when they will be receiving the parts, they said it could be anywhere from 2 weeks to 100 days. ..... So Im supposed to just wait for the parts, have no kitchen with 4 kids at home and of course start making payments on something that I still dont even have.It is really sad that this business is still running because they are really fast to take your money but they dont care if you are left with bad parts for over 4 months and no kitchen.If you still decide to purchase there after reading all of their bad reviews like I did... because I was stupid enough to think that I would not go through that negative experience, and I did!!Make sure you open all of your boxes at the time that you get your cabinets, inspect each part carefully because you will eventually end up receiving bad parts and then you will be sitting without a kitchen just like I am now.I would rather pay more and have good product and great customer service then going here again or recommending anyone to purchase anything at this store.Do your self a favor and buy your cabinets somewhere else!!! You dont need to go through all the stress just to save money...Its not worth it!!!Worst experience I have ever had!!!!!!

To expensive for our budget

Dont buy anything from this place! They fail to mention that what you see on the showroom isnt what they send. I ordered from this place and they sent me boxes and said that you have to put everything together. They never mentioned that in the store. Typical bait and switch! Do NOT buy anything from these guys. I should have trusted my instincts and went elsewhere. When I called the store and spoke to John (our salesperson) he says I told you this already, funny thing is that I had my wife and parents with me and no one heard him say that. He then says well you can pay to set them up or we can charge you a 25% restocking fee. Terrible service and horrible product. I repeat DO NOT BUY ANYTHING FROM HERE.

One word to describe my experience? Better-than-I-could-have-ever-imagined. Okay, so maybe thats cheating, but still. These guys do tremendous work and really took very little time. Super affordable, and now my kitchen looks beautiful. Already referred a few friends over. Maybe theyll even give me a nice deal on my bathroom?! (wink wink).

Nick was very helpful and we walked out very satified. Then everything changed. Our cabinets wer two weeks late. Then they shorted us 2 upper cabinets. That took another month to receive. There was a cabinet front that was damaged and we are going on 2 month waiting for the replacement. We started this project the first week of March and are still waiting for the cabinets front. Never again!!!! I would not recommend them.

Dont walk, run! As fast as you can, away from this store. What started off as a pleasant experience has turned into an absolute nightmare. Once this place gets your money, they could care less about whether or not you ever actually receive your cabinets. It has been months since I ordered my kitchen cabinets, and I am still missing two cabinets. At least five times, a person at the store has told me that they located the cabinet and shipped it to me, only to have weeks go by with no cabinet arriving. I always have to call them to follow up (they never call me), and they never have a straight answer- in fact, I believe they just make up lies to get me off the phone, and then forget all about my order. I also returned a cabinet, and four months later am still waiting for my refund. This is the most disorganized, dishonest and frustrating business I have ever had the misfortune of dealing with. Their cabinets are not nice enough or priced well enough to be worth this headache. Do yourself a favor and stay far away from this place!

Worst experience ordering cabinets. Yes they were cheaper than other places, but not worth the hassle. Poor communication, took forever to get replacement for damaged items and even the damaged items showed up incomplete. I had three damaged pieces, they replaced two and ignored the third. Since the third was just a scratch about a quarter inch long on the front of a door I didnt peruse it. They replaced another door without any major issues (although it took a while) but the worst one was a lower cabinet I couldnt build it was so damaged. I requested a replacement and when it finally showed up it didnt have holes drilled to mount the shelf.... i called the place, no answer, so I went in and they said they would tell the salesman I was working with. I called back once a week later, he wasnt in again. I had to get the house rented so I drilled the holes myself. I just couldnt believe a warranty replacement piece which was checked by someone, separately packaged and shipped out arrived in a way I still couldnt appropriately assemble it. I wont buy from here again. From the delays, the lack of communication, damaged product, tossed around from one person to another.... I dont recommend this place. You will find cheap prices, but you will get the full cheap experience. Oh I almost forgot, the hardware I ordered too was shipped to the incorrect house, returned to c2g and no one called me until I finally asked why I dont have my hardware. Also got an L shaped lower area and you think their computer design software would flag a warning that tells you you cant open the drawer in the corner... I literally had to cut the drawer end off an inch tk pass the other faceplate and there was no chance I could mount the handle on that drawer.... I am not a kitchen designer, I figured their software would give me pieces that would work together.... guess not. Good luck with this place kf you decide to use them.....

Ive had great service. As someone in the construction field there is always times where product comes up damaged or missing. Yes it sucks when its your project. However, one of the measures of a good company is making things right. In every way thats been my experience with Cabinets to Go.

Horrible...How are they in business with this type of service...So, I went online first, selected what looked like options that would work for the house. I then called to provide details and stopped in because they said they only provide the free design services in store. When I got there, they said they cant do the design, despite telling me by phone that they handle it when you are in person. I explained this conversation to the woman...and to the person who seemed to be her teenage daughter. The district manager was in the store apparently at the time, so they agreed to have a designer lay out the plan.During this time a few people came in just to get some handles, so I suggested they handle them since its short. They did, and at this point, the district manager person left, and boom, back to zero service. She somehow changed to say that they couldnt do the plan, and they couldnt provide the prices for the three lines that I wanted to compare costs on. This was the worst service Ive had in a long time. Needless to say, I did not buy cabinets there at all...

Great price. Much cheaper than big box stores. Lifetime transferrable warranty

I have not yet received my cabinets (I will provide an update once I do) but the customer service during the design phase and purchase was great. Both Ruchika and Nick were very helpful and responsive. Again, I will update my review upon receipt and installation of my cabinets.

Tremendous. Absolutely perfect. By bathroom vanity hasnt looked better, even in my head, I never thought itd turn out so great. Thanks to everyone who helped me out, if you need new cabinets or anything like that, I highly recommend working with Cabinets to Go!

Very helpful, and seemed knowledgeable. Couldnt give a 5-Star rating as I didnt order anything from them.

I purchased cabinets and countertops from here for a house I’m remodeling after seeing my neighbors kitchen completed. With this being a flip house, they were able to keep me within the budget I had in mind without having to sacrifice the cabinet quality. I had a few doors arrive with dings/scratches however I received new replacements within a couple weeks. I look forward to using these cabinets on future projects.

Worst Decision I ever made. The cabinets are made from 1/2 inch (rather than the normal 3/4 inch) construction. They are plywood, but not as sturdy normal Home Depot / Menards particle board cabinets. The doors slightly shrink, showing sections that are not stained. The lazy susans do not give you a full 36 inches of depth in both directions, in one direction they are only 33 inches deep and actually sit off / away from the wall by 3 inches. the wall cabinets are not as deep as normal, and the bottom shelf has a lip on the inside that takes about 3/4, taking more room. The brackets that hold the shelves in place as flimsy and not stable. The color / stain was not as it was shown in the showroom. The cabinets seem to off gas an odor for a long time (at least 1-2 months). Horrible quality!!! I will probably have to replace these at some point, well over doubling the cost of this project. Big mistake.

Stay far away from this place, they are terrible...👎👎

I would like to congratulate you for moving to your new location in Schaumburg. I wish you all the good luck.

This company is aweful! Customer serviceIs awful! Missing tons of parts for my kitchen and the rest of the cabinets are damaged! Suppose to have lifetime warranty but it has been 3 months and my kitchen is still incomplete! No one ever knows when products will ship or if they are in stock! Have dealt with several reps and ending trsukt is the same, NOTHING!!!Paid alot of money to not have my order complete!

Not as well priced as advertised. Minimal selection...sales associate added cabinets and accessories without my knowledge. Id go elsewhere.

Excellent

Affordable prices