My husband and I had a great experience shopping here, Javier the sales guy was very helpful in showing us around and helping us decide which we wanted for the living room. Very helpful and would highly recommend. Very good and helpful. We love out furniture.

I was in the market for a new dining room set, and I was helped by a very knowledge and professional sales person, Sagar Patel. He listened to what I was looking for, price/style/size, and was able to narrow down my selections to the furniture pieces that I really liked! Great service!

My husband and I had a great shopping experience with Carlos. He addressed every question and concern we had, and I was actually satisfied with how quick the process was with checking us out. The entire staff had a welcoming vibe— I would definitely come here again!

The sales manager Luigi Mikhail was great in helping us. He was able to help us find the perfect sectional that was in stock for our home. He took the time to explain everything and make sure we were comfortable with our purchase.

Luigi M was incredibly helpful without being over-powering. My husband and I shopped and he was there to answer any questions we had. When we found the couches we loved, he helped us go over all of our options and lock in the promotion they have now.

HIGHLY disappointed with the lack of service and communication with this furniture store--at this location.Paid almost $10k worth of goods and the furniture I received was all damaged and poorly assembled. Their customer service including the managers, Luigi Mikhail and Javier Hernandez have been avoiding my phone calls every time I reach out to find a solution or receive an update. I understand delays are due to global shortages, however, the fact that they avoid having communication with the customer is unacceptable.I will ensure everyone that I know is aware of my experience so when others decide to purchase from here, they will think twice.

Great shopping experience. Ramis made it easy for us to find a sofa, love seat and bed set. Plus they had the furniture in stock unlike other furniture stores. Great place to get your furniture.

I love the roomplace. They have good prices and good customer service. I was helped by Carlos Sanchez. He was really polite and helpful. Im definitely going back because of the good customer service Carlos Sanchez provided.

We had great experience! Very big thanks to Luigi Mikhail for making everything easy for us to find furniture for our living room. He was very helpful and understanding and we appreciate everything he did for us!!! They had such beautiful furniture with amazing affordable prices. Highly recommend coming here and asking for Luigi!

Let me start off by saying I was shopping around for a while on my sofas. My first stop here I was greeted by Javier Hernandez; very pleasant, professional, and not a pushy sales manager. I was undecided because I needed to measure my living room. Second time I arrived to make my purchase for my sofa and bed I was greeted by another tall man I don’t recall his name but he had a strong accent; this gentleman was very rude, unprofessional, and belittling. I decided to leave and not purchase because of his horrible customer service. I honestly didn’t want to return to this store. I thought about Javier Hernandez and he was so amazing I didn’t want to give the commission of my sale to another company or rep so returned a third time to this location and ensured I called before my arrival to speak directly with Javier. He looked out for my best interest and helped me decide on furniture to accommodate my space. Hands down he’s amazing! Ask to speak to Javier and you won’t be disappointed! A sales rep can make or break a purchase. Javiers attentiveness and caring ways made the sale for the Room Place.

My husband and I had a great experience at this Room Place when we were looking for a new queen bed. The manager Javier Hernandez was very nice and extremely helpful and made the entire process easy. He showed us the mattress show room and helped us choose the perfect one for us. He helped us pick a frame and bedding as well. We received the bed frame and mattress in a timely fashion, and the installation took less than 10 minutes. We were very happy with the entire experience.

Came into RoomPlace with the idea of just getting a sofa set and instead walked out with furniture for the kitchen and bedrooms as well. Worked with Luigi, he was very polite and explained things thoroughly. Great customer service and a good overall experience.

I had to hunt down a salesperson. Waited a good 10 minutes trying. The 1st sales person I was able to hunt down didnt give a darn about what I wanted and she just sort of disappeared. when I did get a second salesperson the sales person was nice and helped me appropriately. When you go to pay however there was a woman back there with the greatest of personalities. Very lovely person.

Iwona was wonderful in helping us find the right bed, mattress, and financing option. Would recommend to check them out!

Working with Ramis was a great experience. He was engaging and had an eye for furniture. He also knew a lot about mattresses and helped me specialize the mattress to my sleep needs.

5 years ago I purchased a family room set, and sales person sagest I should get a extended warranty for $250, and on the end of warranty time (5 years)if I didn’t file a claim, I can get money back in my pocket. Time flying, it is time to collect MY MONEY, “But no not so easy, says “nice “representative at the Schaumburg location, hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit, they pushing you to spend YOUR (my) money and buy some stupid furnitureIt it’s a clearly a FRAUD. Guy’s thing twice before even step in Room Place

Had a great time shopping at the room place. Ramis was a great salesman and answered all my questions.

Sagar was great and made everything easy for me and helped me find a great mattress. Definitely shop here.

I came in not sure of what I wanted exactly, but Sagar was a huge help. He showed me more options than I thought I had available and he was very knowledgeable about decor. I will absolutely come back to purchase from the RoomPlace again.

We’ve been looking for a couch for the longest time! We ordered one from Amazon that SUCKED. We went to so many locations and this one was the best all thanks to LUIGI!! We finally got our dream couch and couldn’t be happier all thanks to his help and expertise

I truly recommend to buy furniture from here they have good prices and Carlos was so helpful . Thanks you Carlos, I’ll definitely be coming back soon!! :)

Unlike Ashley furniture that likes to pull bait and switch tactics. The RoomPlace actually has the furniture on sale in stock. My bedframe broke and collapsed and I was able to get the bedframe I wanted and have it delivered in 2 days.

My wife and I purchased a couch today from sales associate, Sagar. It was a very easy and seamless process. Sugar made sure we were well informed of our options. He was very friendly and professional. As long as the quality of the product is good, I know my wife and I will buy more furniture from The Room Place in the future.

Everytime I go here I ask for Javier Hernandez, he is the best, asks me all the questions about what Iam looking for to recommend whats best for our budget and what we are looking for. If you go here, please ask for him, you will not regret it.

Iona was very nice and competent for giving us advice to buy our living room. Thank you Iwona!

Had amazing help by Mr. Javier Hernandez, very caring individual and was well informed of the models that the store had to offer. Amazing promo that the store had. Highly recommend going to this store and ask for Javier H. Got everything we wanted .

Iwona helped us purchase a mattress for a great deal and made the process very smooth

Great customer service recommended 100%, Mariola helped us so much with the financing made everything so easy. And Luigi was so helpful and explained everything good!!!

Luigi was awesome and very helpful. Great experience, would definitely recommend.

This is the best place to buy furniture! The staff and manager are wonderful and so accommodating. Great delivery options as well that are affordable! There are so many furniture options as well. Best location of The Room Place by far!

Hey I came in and worked with Sagar and he was very friendly and helpful. He helped me manage to find the perfect living room set for my new home. He is very skilled in matching the aesthetics of ones house. If youre in the market for furniture definitely recommend coming here.

Not satisfied with the quality and also guardian is the worst insurance company to deal with on claims. Insurance wont cover anything like assembly part coming off or peeling of finish etc.....

My mother and I just purchased a cosmopolitan dining set for our new house. The sales representative Ravi Rawat gave us an outstanding customer service experience! We were super thrilled! Definitely recommend and definitely coming back for more future purchases.

I purchased a very comfortable couch with the help of Ivonna Kurdziel at the Schaumburg location of the Room Place and am very satisfied with my experience. Ivonna was very knowledgable and helped me throughout the entire process. She was not pushy at all with the sale and I truly had a pleasant buying experience. 5 stars for her customer service!

While browsing furniture at Room place Schaumburg I met the sales professional Ravi who was very helpful in sharing the benefits and features of power sectional. I was very impressed with his presentation of the product and bought Clio power sectional living room set. Today received the delivery, thank you for the amazing customer service experience.

Luigi is the most helpful salesperson there! Helped us in every way he can and we walked out so happy with our purchase. If you need any kind of furniture see him!

I went to the store and I was approached by a Hansom young man named Carlos,he was so helpful my dad came back ever since today thank you Carlos!!

Stopped in the other day and was greeted by a very down to earth sales person. Sagar was professional, didn’t pressure me at all, and was super helpful.Sagar spent a lot of time with me answering questions and making sure I understood all the features of the set I was looking at.I’ll be back!

I typically never write bad reviews, but considering the circumstance I feel obligated to share my horrible experience. I purchased a synthetic leather couch with their protection plan. The couch they sold us is complete garbage. The leather cracks where you sit and the cushion flattens after regular use. So we decided to get our couch fixed under our protection plan. And guess what, they denied our claim! Thats right, If you have more than one incident, they will reject your protection plan (insurance) and youve essentially wasted $200-500 of protection. I know the sales person will tell you otherwise, that the plan is worthwhile, they must because theyre told to do so. It is worthless along with the furniture they sold us! Buyer beware, if you are buying from this store just settle on the price of the item, nothing more! Dont waste your money.

Luigi was great. He helped us get a full over full bunk bed and explained the whole process. Because if my experience with Luigi I recommend this roomplace for anyone.

Thank you Luigi for your amazing customer service. Definitely recommend this place and Luigi in helping you find what you want. Kudos to you.. Awesome service...

This location was amazing! We worked with Luigi, the manager. He was incredibly helpful and so incredibly nice. We were wary of shopping in-store because of covid, and we just wanted to sit in the item we wanted and then buy online to minimize our time there. However, when we came in, it was so clean and ALL the staff were masked and following tight protocol. We couldn’t have been happier. Thank you!

This gentleman Sagar was wonderful! Very helpful and professional! He is a wonderful man! He is amazing and knows everything about the couches!

Moiz was amazing helping us out get the best couch possible for our new place! Helped us get a couch that not only shipped on the time we need it, but also with great value! Very personable and highest quality furniture. We went to six different places (Room Place being first) and the very last place we came back to was the Room Place! Moiz was also very considerate regarding concerns for previous couches we had and gave us the best service possible!

Luigi was great made the process easy, enjoyable and quick he explained everything to us and because of that I will definitely come back to the Room Place in Schaumburg, thank you Luigi.

Moiz Raza was great!I went to various room place stores, looking for the same sectional, that has multiple ways to set it up, and he was able to sit with me and work out what is best for my living space!Definitely recommend him and this store!

Amazing customer service! Luigi helped us out and walked us around the store, helped us navigate the website and gave us an amazing deal at the end! Highly recommend and be sure to ask for Luigi!

Had great buying experience at Room Place.Moiz was super helpful and went above and beyond in helping us decide the furniture.He was very patient and was not pushy at all. Overall i recommend RoomPlace Schaumburg

Please please don’t go here. Iwana kudziel raza will tell u lies to make a sale. I’m stuck with a messed up headboard and wobbly because she said it could work for my bed. Now I can’t return because it will cost me money to return and to exchange wow wow !!!

The Roomplaces furniture is just a piece of toffee and its protection plan is just a joke!!!I bought the reclining sofa and its protection plan (by Guardian) in November 2017. The reclining back of the sofa was broken in 3 month. I called the store for repair but was told it was not covered by the manufacturers warranty. I called the Guardian and again was told it was not covered by the protection plan. When being pursued to buy the protection plan, I was told the plan had a good coverage for failures and damages. When calling for repair, I was refused while they hadnt even seen the sofa for an evaluation about the failure or damage.

Came in, Iwona and Moiz were the ones to help me! They did not pressure me at all, I will come to them every time. They are best salespersons to work with.

We liked the sofa they had, unfortunately the color we wanted was not on display and there were no color samples. What is on the picture and what it looks like may be significantly off. And the return policy is strict. So beware.

Luigi, the Manager in the Mattress Department was very helpful and thorough. Im very happy with my new purchase.

In pusuit of buying quality furniture from a reliable source I stopped in at Schaumburg Room place location where I met Ravi Rawat who went far n beyond in explaining the features and benefits of the mattresses. His product Knowledge and unparallel customer service helped us buy the perfect BRX 3000 with Vertex temperature control protector for our better health. Thank you Mr. Rawat

Had a great experience with Moiz.He was very friendly and helpful with picking out the right couch for our needs.

The Room Place is a Chicago based elegant furniture showroom serving the communities for generations. Our family have been theire Customer for the last 25yrs. We always found the staff very helpful.

Had a great experience buying furniture from Moiz. He was friendly, communicative, and answered all my questions! Definitely will be back to make a sale with the service he has given us!

My bf and I made a couple of purchases With Moiz, he is super helpful! I ended up coming back to make a couple of changes and Moiz was super helpful! I’ll definitely be making more purchases in the future! I’m in love with my purchases and they’re getting delivered to me sooner than expected! Very happy!

Luigi is the go-to for your furniture needs! Very clear and concise about delivery and deals/availability!

I loved the installation it was very fast, no damage and the product was perfect. Very professional thank you roomplace!

I was able to get my dining room table(beautiful Marble with 6chairs) and my bedroom set with the help of Moiz! He was amazing. He answered all of mine and my husbands questions for everything we needed to be clear. He was just so awesome 😎. I definitely recommend once you come in to this location to ask for MOIZ! Amazing 😉!!! Hey ha k you Moiz for everything!❤️👏😊

So happy I bought my furniture from the room place .Luigi Mikhail is the best sales manger, and I would recommend anyone I know to visit this place .

Iwona was very professional and helpful

Luigi was a good sales manager! Helped my sister and I find a good mattress for our bedrooms! Recommend!!

Had a great experience while searching for a recliner chair. Salesman Moiz helped us out in finding a perfect recliner that met the our requirements. He listened well to our wishes and did not try to force any other expensive options that didn’t meet the criteria. Great overall experience and would definitely go back for another purchase.

We were very frustrated looking and coming accross with the wrong ppl at furniture customer service, luckily we got a hold of Iwona whom was extremely helpful & so attentive with our needs. We finally got our living room with our matching dining room set that met all of our expectations.

Please be aware of the Lombard store. I was reschedule to have my furniture delivered in the middle of February and they contacted me through text about having to schedule it for a later time. Today, for the second time in a row they text me pushing for my furniture for a later date. I am very disappointed with this store and I sure will not be shopping ever again at this or any of the room place.

Good customer service, Javier was very helpful when I went with my husband.

Great customer service. Javier is the best. Thanks we will be back.

This store is great and that is because of employees like Moiz Raza. He was very insightful about my home needs. I was pleased by his input and look forward to doing more business with him. What a great help he is!

Very Knowledgeable sales team and honest about availability.

This was my first time at the room place and from the moment we walked in Sam greeted and assisted us and he was so personable and helpful!!! We found what we wanted right away with his help. I will definitely be coming here in the future.

Luigi helped us out immensely! The process went so smooth and his personality was awesome! Made the whole experience great. ask for him to help with your furniture needs!

Moiz helped me witty all of my needs to make sure I made the best decision with my budget. Very grateful for his assistance, knowledge and friendliness.

Ive ordered a bed from the Schaumburg showroom in February and it’s been 3 months since I yet to receive it. I call to speak to the manager and he never answers the phone or calls back. They call every month to give me a new delay in the shipment. Horrible service. Will never shop there again.

Luigi provides top level service! Very knowledgeable and helpful to exceed your furnishing needs!

Sagar was wonderful and very low pressure salesman. Very knowledgeable and accommodating. Highly teccomend.

Thanks Javier for helping me buy my bed mattress and the rest of the furniture!!!

Luigi was extremely helpful! He made sure we were taken care of. Very nice.

Horrible!! If I could give zero starts I would 100%! My base came in broken and now they say they no longer have in stock until February? What? they told me my bed was going to be delivered on Saturday nothing came, than said it was going to be for sure Wednesday I left work early twice for them putting my job on the line and nothing came, I had to call them more than 10 times LITERRALLY I was ignored and when I finally got through they left me on hold for 40 minutes and got hung up on, Im so disappointed, Im sleeping in the floor, I now have to invest on an air mattress speeding another $100 as if moving isnt already expensive enough, at this point I just want my money back Im disappointed and upset, please dont buy from this place and defiantly dont through the sales man Joe!!!!!!

Iwona was amazing! She helped us find exactly what we were looking for!

Ivona was very helpful in helping my brother find a mattress and was even able to match the price for the same mattress I found online. My parents said they will be back to get themselves a mattress and possibly a TV stand as well.

Stopped in and Iwona was great help! Showed me around, different mattresses and living room sets. Will be back!

Javier hernandez was extremely helpful when helping my mom looking for a new mattress!! speaks spanish too, always a plus!!

Moiz was great help.. he showed us everything that was in stock and set up the delivery date for us thanks

Javier was very nice to me and was helpful when selecting furniture.

Great experience at The RoomPlace. My family and I went to look for a sectional couch and dining room set. From the moment we opened the front door, Ivanna made us feel very welcomed and was friendly. She helped make the process smooth and we can’t wait to get our new furniture.

Find Javier. Hes super friendly. Got us in and out fairly quickly with what we wanted.

My husband and I went to this location yesterday and we had such a great experience. We were looking for a sectional couch and a dining room set. As soon as we opened the front door, Ivanna made us feel very welcomed and was extremely helpful. We can’t wait to get our new furniture.

Great customer service but due to the current environment we have to wait weeks to get our furniture so be prepared to wait.

Luigi was my sales rep and was great at helping me get the best deal (the most for the least).

Great location, had something on display I wanted to see, that wasn’t at other locations. I was helped by Moiz, very nice fellow, and was very helpful!

Horrible sales and customer service. Just bought a couch and multiple times mentioned that I wasnt sure about the size. At no time did the sales person or customer service person mention that they do not accept returns. I was even told by the manager that it was my fault for not asking about returns and not reading the fine print (on the receipt, after it was paid for). Oh, and they have signs all over the store about 7-day satisfaction guaranteed.

My experience was amazing Iwona w helped and it was so easy to work with.

Moiz was an amazing rep! He was extremely helpful. Go see this guy!

Javier and Mariola were SO helpful and realistic.

Don’t waste your time unless you know exactly what you’re looking for. My girlfriend and I were blatantly ignored by all 3 personnel working today, not even a greeting. It took about 15-25 min of searching on our own before the same woman who looked past us multiple times came up to see if we needed anything.

Purchase a sectional from this place and when I receive it was damaged and it had so many defects . For the price the quality is horrible. Save your time and money!

Great location, Moiz was the first to greet me both times I walked in. Came off very friendly and not pushy at all, helped me make the right decision and was extremely patient. Definitely would recommend asking for Moiz!

I had a credit of 160 and change from purchasing a sofa set and I tried to use my credit to apply it to a new purchase. Now I have called 5 times the last man I spoke to told me there is no way I can use my credit because it had been past the date to use it . Each time I tried to use it they told me I had to wait 3 yrs and so on I bought the set in 2012 and I waited the 3 yrs 2015 comes I try again they tell me I can’t use it for 3 yrs so once again waiting . A month ago I was told I could use it and it’s no problem since I never made a claim on any repeats for my sofas . I told this Hispanic gentleman this he said nope can’t use it I asked for the store manager he said he was can’t use it . I asked for their corporate number he said he don’t have it there is none, I told him I was going to write a review call the BBB he said go ahead I said look I’ll get a lawyer you owe me money you kept putting it off each time I tried to use it last month a gal who answered the phone looked it up and said she got it approved to use it and he said nope don’t know who you’re talking about I asked for his name he hung up on me . I intend to call every room place around and report this jerk and believe me I will get his name eventually that he can be sure of as I’m sure the room place will be looking for who took this call . And I’m hoping someone above him reaches out to me to get this matter fixed and hopefully fires the jerk for his attitude. My family has shopped this company since it was Harlem furniture the original store on Harlem ave in Elmwood park Chicago boarder so believe me when I say this I’m going to call every one I can who will get this fixed and we will see what mister nope can’t get it won’t get it and who told me to go right ahead and report them .. knock knock can you hear the bee you stirred up yet? It’s about to get real with phone calls and reports on your store ...