NEW handles warranty claims for items purchased on Chase credit cards, AND resorts to every cheap trick to keep from processing and paying your claim. First they denied receiving my claim, and when they were called out on that dishonesty, they demanded I produce the original receipt, even though I provided a duplicate receipt from Best Buy. When I escalated that issue, they dropped that demand, and then refused to accept the warranty info that I forwarded to them from the TV manufacturer, requiring instead that I provide them with the 140 page user manual. They are now insisting in more documentation, and when I asked a supervisor why I wasnt told at the beginning why the info I provided was insufficient, I was met with hostility and derision. Its clear that their tactics are designed to force you to give up on your claim.